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Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

194839 Views

131 replies

10 likes

Android
autoplay
bluetooth
  • 194839 Views
  • 131 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

536151 Views

78 replies

3 likes

  • 536151 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Kurogane

Newbie

439768 Views

565 replies

37 likes

Account
Free
  • 439768 Views
  • 565 replies
  • 37 likes

Bluetooth Metadata not working on S9

PlanPremiumCountry USADeviceSamsung Galaxy 9+Operating SystemAndroid Pie (9)Spotify Version8.4.79.630 My Question or IssueHello, my s9+ is not transmitting track information or artist information to my '12 Acura TL. I've been able to reproduce this w...

Newbie

Plan Premium Country  USA Device Samsung Galaxy 9+ Operating System Android Pie (9) Spotify Version 8.4.79.630   My Question or Issue Hello, my s9+ is not transmitting track inf...

406 Views

0 replies

0 likes

  • 406 Views
  • 0 replies
  • 0 likes

Spotify has stopped notification

PlanPremiumCountry FranceDeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or IssueWhen i pause the music on spotify and wait a short moment i receive a " Spotify has closed " notification and i can't use my spotify widget on the homescr...

Gig Goer

Plan Premium Country  France Device Samsung Galaxy 9 Operating System Android Oreo   My Question or Issue When i pause the music on spotify and wait a short moment i receive ...

304 Views

0 replies

0 likes

  • 304 Views
  • 0 replies
  • 0 likes

Data Saver mode does not turn off

PlanFreeCountryRepublic of korea DeviceSamsung Galaxy S8+Operating SystemAndroid Oreo My Question or IssueHello.Even if I turn off Data Saver mode in the setting menu, but it will turn back on when I scroll down and then up to change my streaming mus...

Newbie

Plan Free Country Republic of korea  Device Samsung Galaxy S8+ Operating System Android Oreo   My Question or Issue Hello. Even if I turn off Data Saver mode in the setting ...

2056 Views

0 replies

22 likes

  • 2056 Views
  • 0 replies
  • 22 likes

Android app only slow in wifi (every wifi)

PlanPremiumCountryGermany Device(Sony Xperia XZ2 Compact H8324)Operating System(Android 9) Hello,My spotify app runs very slow, but only in wifi. And I am not talking only about my home wifi wehre I btw have 400 Mbit connection. I have the problem in...

Newbie

Plan Premium Country Germany   Device (Sony Xperia XZ2 Compact H8324) Operating System (Android 9)   Hello, My spotify app runs very slow, but only in wifi. And I am not talkin...

733 Views

0 replies

2 likes

  • 733 Views
  • 0 replies
  • 2 likes

Superuser Contribution The App has been crashing and burning the past week.

PlanPremiumCountryUSDeviceGalaxy S7 ActiveOperating SystemAndroid 8.0.0 My Question or IssueThe past week, the app has been losing functionality and has become downright unusable. The search no longer works, despite force stopping, logging out, and t...

Newbie

Plan Premium Country US Device Galaxy S7 Active Operating System Android 8.0.0  My Question or Issue The past week, the app has been losing functionality and has become downright unusab...

RockstarFischer

Composer

438 Views

1 replies

0 likes

  • 438 Views
  • 1 replies
  • 0 likes

Podcast stream to galaxy watch

PlanPremiumCountry USADeviceGalaxy watch 46 mmMy Question or IssueApp for new galaxy watch does not have an option to stream my podcasts over LTE. When will this feature be added to the galaxy watch app?

Casual Listener

  Plan Premium Country  USA Device Galaxy watch 46 mm My Question or Issue App for new galaxy watch does not have an option to stream my podcasts over LTE.  When will this feat...

RockstarFischer

Composer

1019 Views

1 replies

4 likes

  • 1019 Views
  • 1 replies
  • 4 likes

Spotify has closed notification

PlanPremiumCountry FranceDevice(Samsung Galaxy S9)Operating System(Android Oreo) My Question or Issue When i pause the music on spotify and wait a short moment i receive a "Spotify has closed notification" notification and i can't use my spotify widg...

Gig Goer

Plan Premium Country  France Device (Samsung Galaxy S9) Operating System (Android Oreo)   My Question or Issue   When i pause the music on spotify and wait a short mome...

366 Views

0 replies

0 likes

  • 366 Views
  • 0 replies
  • 0 likes

Superuser Contribution Library not syncing

PlanPremium (on another account)CountryUSA DeviceZTE Z798BLOperating SystemAndroid 6.0.1My Question or IssueAfter I signed up for Spotify Premium (specifically, Premium for Students) on my computer, I downloaded and logged into the app on my cell pho...

Visitor

Plan Premium (on another account) Country USA  Device ZTE Z798BL Operating System Android 6.0.1 My Question or Issue After I signed up for Spotify Premium (specifically, Premium for Stu...

Peter

Spotify Legend

859 Views

1 replies

0 likes

  • 859 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trouble getting podcasts to play

I'm having trouble podcasts. They don't show up my brows section and the only way to bring them up is by literally typing in "podcasts" into the search, which will then bring up podcasts as a genre. I click that open up the education section, and it ...

Newbie

I'm having trouble podcasts. They don't show up my brows section and the only way to bring them up is by literally typing in "podcasts" into the search, which will then bring up podcasts as a genre. ...

Peter

Spotify Legend

385 Views

1 replies

0 likes

  • 385 Views
  • 1 replies
  • 0 likes

Superuser Contribution Audio quality noticeably lower on mobile

PlanPremiumCountry USDeviceSamsung Galaxy J3 My Question or IssueTitle pretty much sums it up. Web player and desktop app sound much better as opposed to mobile.

Newbie

Plan Premium Country  US Device Samsung Galaxy J3  My Question or Issue Title pretty much sums it up. Web player and desktop app sound much better as opposed to mobile.   

Peter

Spotify Legend

2484 Views

2 replies

0 likes

Android
Mobile
quality
  • 2484 Views
  • 2 replies
  • 0 likes

Superuser Contribution Artist's Mixes

PlanPremiumCountry Canada Operating System(iOS 12 My Question or Issue I used to be able to search an artist and get a "mix" that contained "like" music. That feature seems to have disappeared, or is it someplace where I don't know where it is?

Casual Listener

Plan Premium Country  Canada   Operating System (iOS 12   My Question or Issue  I used to be able to search an artist and get a "mix" that contained "like" music.  T...

Peter

Spotify Legend

1998 Views

7 replies

0 likes

  • 1998 Views
  • 7 replies
  • 0 likes

Stopped Playing midway

Hi, After the update yesterday I have encountered several issues.1. The song that is currently playing (downloaded already) stops midway.1.1 if an app notifies1.2 if I open an app1.3 even if i am not doing anythingit just stops and when I go back to ...

Newbie

Hi,   After the update yesterday I have encountered several issues. 1. The song that is currently playing (downloaded already) stops midway. 1.1 if an app notifies 1.2 if I open an app 1.3...

586 Views

0 replies

0 likes

  • 586 Views
  • 0 replies
  • 0 likes

Please Spotify!!

I have been your biggest advocate and fan, i beam with pride when my friends finally listen to me and go premium. #greatlifechoicesMusic helps my mental health so much. As a 90s kid who started on cassettes, Spotify is a magical wonderland of music t...

Newbie

I have been your biggest advocate and fan, i beam with pride when my friends finally listen to me and go premium. #greatlifechoices Music helps my mental health so much.  As a 90s kid who star...

Illmatic85x

Regular

484 Views

1 replies

1 likes

  • 484 Views
  • 1 replies
  • 1 likes

unable to watch music videos

PlanPremiumCountry franceDeviceHUAWEI Y6 Pro 2017, MacBook AirOperating System i have no ideaMy Question or Issue Why am i unable to watch any vertical videos? i searched for the same thing on spotify community but couldn't find any answers. please h...

Newbie

  Plan Premium Country  france Device HUAWEI Y6 Pro 2017, MacBook Air Operating System  i have no idea My Question or Issue  Why am i unable to watch any vertical videos...

350 Views

0 replies

0 likes

  • 350 Views
  • 0 replies
  • 0 likes

Playlist problems

PlanPremiumCountry UkDeviceSamsung 8Operating systemAndroid My Question or Issue So before I could go into my playlist and in the search box put say e.g. Calvin Harris. All the songs that featured Calvin Harris would come. I could pick a song and aft...

Newbie

Plan Premium Country  Uk Device Samsung 8 Operating system Android    My Question or Issue  So before I could go into my playlist and in the search box put say e.g. Calv...

480 Views

0 replies

0 likes

  • 480 Views
  • 0 replies
  • 0 likes

Can't play Beatles White Album without Spotify Android APP Closing

PlanPremiumCountry PerúDeviceMotorola Moto Z PlayOperating System Android 8.0 My Question or IssueCan't play Beatles White Album without Spotify Android APP Closing When I enter the album White Album 50th anniversary of The Beatles, I can hear a song...

Newbie

Plan Premium Country  Perú Device Motorola Moto Z Play Operating System  Android 8.0   My Question or Issue Can't play Beatles White Album without Spotify Android APP Closing...

614 Views

0 replies

0 likes

  • 614 Views
  • 0 replies
  • 0 likes

Not able to store music on SD card (Xperia)

Plan Premium Country Turkey Device Xperia XZ Operating System Android Oreo My Question or IssueAlthough I have tried so many things about storing Spotify music on SD-card, none of them seems to work for me. I don't get to select it in-app because the...

Regular

Plan Premium   Country Turkey   Device Xperia XZ   Operating System Android Oreo     My Question or Issue Although I have tried so many things about storing Spotify...

Dragalus

Casual Listener

3475 Views

15 replies

1 likes

  • 3475 Views
  • 15 replies
  • 1 likes

App won't let me save music to my library

PlanPremiumCountry USADeviceSSG S8+Operating SystemAndroid My Question or Issue On my android app if I click the + to add a song to my library it turns to the green check, but it doesn't save to "my songs" and if you go back to the song's fullscreen ...

Newbie

Plan Premium Country  USA Device SSG S8+ Operating System Android   My Question or Issue  On my android app if I click the + to add a song to my library it turns to the green...

1457 Views

0 replies

1 likes

  • 1457 Views
  • 0 replies
  • 1 likes

Can't load albums

PlanPremiumCountry FranceDeviceOnePlus 5Operating SystemAndroid 8.1.0 My Question or IssueI can't load album details, it just loads forever. Clicking on "view album" when playing a song or directly clicking an album in my discoveries trigger this. LT...

Newbie

Plan Premium Country  France Device OnePlus 5 Operating System Android 8.1.0   My Question or Issue I can't load album details, it just loads forever. Clicking on "view album" whe...

CKapasa

Casual Listener

10706 Views

6 replies

7 likes

Albums
Android
connection
  • 10706 Views
  • 6 replies
  • 7 likes