Help - Android

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy
Spotify Star
2023-07-11 7:43:36 PM
2024-10-15 5:23:53 PM
jt120
Regular
46473 Views
66 replies
25 likes

46473 Views
66 replies
25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

Daniel
Community Legend
2014-09-11 11:47:34 AM
2014-10-29 11:18:30 AM
Daniel
Community Legend
879744 Views
11 replies
51 likes
Android
Guide
Troubleshooting

879744 Views
11 replies
51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

Plaguedoctor
Casual Listener
2020-03-30 2:54:13 AM
2024-08-21 3:01:30 PM
shahn321
Casual Listener
26837 Views
4 replies
0 likes

26837 Views
4 replies
0 likes

Daily mix

PlanPremiumCountryItaly DeviceMoto g 4gMy Question or Issue Since about 10 days when i try to open my Daily mix 1 there's an error. Just with number 1, oter 5 mixes work perfectly. Which is the problem? How can i fix ft?

LelloLele
Newbie
Plan Premium Country Italy Device Moto g 4g My Question or Issue Since about 10 days when i try to open my Daily mix 1 there's an error. Just with number 1, oter 5 mixes wo...
2018-10-04 11:55:40 PM
173 Views
0 replies
0 likes

173 Views
0 replies
0 likes

Some local files aren't syncing

PlanPremiumCountry USADeviceMoto Z2 ForceOperating SystemAndroid Oreo My Question or Issue Sometime around 2015 Spotify had a lot of problems syncing local files. I almost left the platform/cancelled Premium then, but the team seemed to fix the probl...

user-removed
Visitor
Plan Premium Country USA Device Moto Z2 Force Operating System Android Oreo My Question or Issue Sometime around 2015 Spotify had a lot of problems syncing l...
2018-10-04 7:04:43 AM
460 Views
0 replies
2 likes

460 Views
0 replies
2 likes

Spotify keeps stopping my music and starts playing something else.

To begin, Spotify has randomly (on both my Android phone and my desktop PC) stopped playing a song I'm listening to, and switches itself over to a Firefox Web Player and starts playing a random song that isn't on my playlist or song list. It starts p...

7b-8e_wxagzbt
Casual Listener
To begin, Spotify has randomly (on both my Android phone and my desktop PC) stopped playing a song I'm listening to, and switches itself over to a Firefox Web Player and starts playing a rand...
2018-10-03 9:41:35 PM
2018-10-03 12:24:17 AM
Cmiller9
Casual Listener
1535 Views
1 replies
2 likes

1535 Views
1 replies
2 likes

Superuser Contribution Unusable - playback has a mind of it own, will pause and skip over and over, even when app is closed

I am paying for premium, recently upgraded the the samsung note 8. Spotify has become unusable and is ruining my life. I have tried everything on the community boards and it actually feels like its getting worse. Spotify will 'assume control' of my w...

giddingsbaldwin
Regular
I am paying for premium, recently upgraded the the samsung note 8. Spotify has become unusable and is ruining my life. I have tried everything on the community boards and it actually feels like its g...
2018-09-04 7:28:45 PM
2018-10-03 7:52:48 PM
giddingsbaldwin
Regular
1372 Views
12 replies
2 likes

1372 Views
12 replies
2 likes

Unable to browse with full internet connection

PlanFamily PremiumCountry EnglandSamsung galaxy S8Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have a full internet connection on my phone but every time I go to browse I get the same message come up. I've tried logg...

Elaine_82
Casual Listener
Plan Family Premium Country England Samsung galaxy S8 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have a full internet connection ...
2018-09-26 1:32:29 PM
2018-10-03 7:35:59 PM
coolcaleb12134
Regular
1249 Views
3 replies
0 likes

1249 Views
3 replies
0 likes

Playback keeps stopping

PlanPremiumCountry USDeviceNote 8Operating SystemAndroid version 8 My Question or Issue When listening to a song, the playback will randomly stop. It's been happening for several days and not sure what the cause is. I'm connected to my soundbar via b...

Mmaccou
Casual Listener
Plan Premium Country US Device Note 8 Operating System Android version 8 My Question or Issue When listening to a song, the playback will randomly stop. It's been happeni...
2018-07-24 4:24:55 PM
2018-10-03 6:53:25 PM
NatMat283
Casual Listener
69779 Views
13 replies
48 likes
Troubleshooting

69779 Views
13 replies
48 likes

Undonwload music

None of the below information is PlanPremium familyCountry ItalyDeviceHuawei P10 liteOperating SystemAndroid 8.0.0 My Question or Issue My music keeps undownloading for no aparent reson. I discovered I had 3 devices and I removed one. But i always on...

dragoshasan
Casual Listener
None of the below information is Plan Premium family Country Italy Device Huawei P10 lite Operating System Android 8.0.0 My Question or Issue My music keeps undown...
2018-10-03 5:56:46 PM
832 Views
0 replies
0 likes

832 Views
0 replies
0 likes

SD storage not available

PlanPremiumCountryBelgium DeviceMoto G5Operating SystemAndroid Nougat My Question or Issue Hi. My Spotify app crashed the other day, and then started to download all of the music I had downloaded onto my internal storage. Before it was all stored on ...

oscar_V
Casual Listener
Plan Premium Country Belgium Device Moto G5 Operating System Android Nougat My Question or Issue Hi. My Spotify app crashed the other day, and then started to d...
2018-09-24 3:21:54 PM
2018-10-03 5:48:12 PM
oscar_V
Casual Listener
4603 Views
5 replies
1 likes

4603 Views
5 replies
1 likes

Just started getting problems on my kindle Fire HD using spotify android app. Usually have no proble

PlanFree/PremiumCountry UKDeviceKindle Fire HDOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueJust recently when I power of the kindle I cant connect to spotify next time I power up. The spotfy logo appears in the apps but...

uptoned
Newbie
Plan Free/Premium Country UK Device Kindle Fire HD Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Just recently when I power of the kindle I...
2018-10-03 5:43:26 PM
769 Views
0 replies
0 likes

769 Views
0 replies
0 likes

Spotify Stops Working For No Reason

PlanPremiumCountry Turkey DeviceAsus Zenfone 2 Operating SystemAndroid 5.0 My Question or Issue Spotify app stops working suddenly after using for 15 seconds. It crashes and gives an error "Unfortunately, Spotify has stopped." I reinstalled the app t...

Kleeia
Regular
Plan Premium Country Turkey Device Asus Zenfone 2 Operating System Android 5.0 My Question or Issue Spotify app stops working suddenly after using for...
2018-09-29 11:30:50 PM
2018-10-03 5:11:10 PM
Kleeia
Regular
1156 Views
4 replies
0 likes

1156 Views
4 replies
0 likes

Am I missing something?

Can I put Spotify on my SD card? My phone's internal memory is atrocious. It uses up the majority of it at 11GB. I don't want to know how to put the songs on it, I can do that. I want to put the app on it.

paul10
Regular
Can I put Spotify on my SD card? My phone's internal memory is atrocious. It uses up the majority of it at 11GB. I don't want to know how to put the songs on it, I can do that. I want to put the app ...
2018-10-03 3:48:08 PM
887 Views
0 replies
0 likes

887 Views
0 replies
0 likes

Spotify starts and stops playing randomly when screen is off

Premium subscriber in the US DeviceGalaxy S7Operating SystemAndroid 7.0 Spotify version 8.4.70.666 My Question or Issue Recently Spotify started an obnoxious behavior where it will erratically pause music while I am listening with the screen off (wit...

Virusx86
Newbie
Premium subscriber in the US Device Galaxy S7 Operating System Android 7.0 Spotify version 8.4.70.666 My Question or Issue Recently Spotify started an obn...
2018-09-15 10:27:33 PM
2018-10-03 3:37:41 PM
Patdmbro
Newbie
1252 Views
1 replies
0 likes

1252 Views
1 replies
0 likes

conected device keeps saying i'm listening on it and frezzes the app on my phone

PlanFreeCountry CanadaDeviceSony Z3Operating SystemAndroid My Question or IssueYesterday this started.I was fumbling my phone and I hit the thing to listen on my shield tablet.I just fixed it, and put it back to my phone.But now the app is broken, it...

l337g0g0
Casual Listener
Plan Free Country Canada Device Sony Z3 Operating System Android My Question or Issue Yesterday this started. I was fumbling my phone and I hit the thing to listen on my shiel...
2018-10-03 3:23:12 PM
2018-10-03 3:25:55 PM
l337g0g0
Casual Listener
1290 Views
1 replies
0 likes

1290 Views
1 replies
0 likes

Cant download using data

Using xperia xa ultra. I already turned on download using cellular. Allowed app permisions amd storage permissions. Tried internal storage and sd storage. Still not workingPlanPremiumCountry Philippines DeviceXperia Xa UltraOperating SystemAndroid 7....

seanprz01
Newbie
Using xperia xa ultra. I already turned on download using cellular. Allowed app permisions amd storage permissions. Tried internal storage and sd storage. Still not working Plan Premium Country &...
2018-10-03 1:47:02 PM
635 Views
0 replies
0 likes

635 Views
0 replies
0 likes

How do I stop random from songs playing on my playlist?

I have Spotify on my Android and random songs start playing on my playlist I've seen other post for help but they haven't helped many of the said turn off auto play and that didn't help another one said I needed more than 12 songs in the playlist whi...

KoolKidEric
Casual Listener
I have Spotify on my Android and random songs start playing on my playlist I've seen other post for help but they haven't helped many of the said turn off auto play and that didn't help another one s...
2018-10-03 9:37:38 AM
2018-10-03 1:23:30 PM
Loxer
Community Legend
3083 Views
3 replies
1 likes

3083 Views
3 replies
1 likes

Incompatibilidad Spotify con dispositivo Pioneer XN-P02-S

PlanPremiumCountry EspañaDevicePioneer XN-P02-SOperating SystemAndroid My Question or Issue Me parece lamentable que Spotify haya dejado de dar soporte a este tipo de dispositivos. Tras haber hablado con Spotify me instaron a que hablara con Pioneer ...

RUBOSCURO
Casual Listener
Plan Premium Country España Device Pioneer XN-P02-S Operating System Android My Question or Issue Me parece lamentable que Spotify haya dejado de dar soporte a ...
2018-10-03 12:07:13 PM
596 Views
0 replies
0 likes

596 Views
0 replies
0 likes

Google Clock Spotify Not working

PlanPremiumCountry The NetherlandsDeviceSamsung Galaxy S8Operating System8.0.0. My Question or Issue Whatever I do, the alarm only beeps, no music. I tried leaving Spotify open, or closed. Didn't help. Left the Clock open or closed, nothing. I change...

AynOtori
Newbie
Plan Premium Country The Netherlands Device Samsung Galaxy S8 Operating System 8.0.0. My Question or Issue Whatever I do, the alarm only beeps, no music. I tried leaving ...
2018-10-03 12:00:59 PM
1544 Views
0 replies
7 likes

1544 Views
0 replies
7 likes

Song are playing in 2x speed

Like the title says some songs are playing in 2x speed and I don't know why and how to get the back to normal speed.

freddira
Newbie
Like the title says some songs are playing in 2x speed and I don't know why and how to get the back to normal speed.
2018-10-03 11:47:49 AM
822 Views
0 replies
0 likes

822 Views
0 replies
0 likes

Daily reminder of inadequate service

The inconsistency of song removals is becoming a huge burden. I create playlists, then weeks later half the tracks are missing because of whatever reason the artist has pulled them. How can I accept that as a premium user? It's not an acceptable leve...

swashbucklin89
Regular
The inconsistency of song removals is becoming a huge burden. I create playlists, then weeks later half the tracks are missing because of whatever reason the artist has pulled them. How can I accept ...
2018-10-03 11:07:51 AM
719 Views
0 replies
0 likes

719 Views
0 replies
0 likes

Greyed out songs

PlanPremiumCountry JapanDeviceHonor 9Operating SystemAndroid Oreo My Question or IssueFirst off, well done on making it as difficult as possible via this frankly horrendous UI to even post on here. If people can't post, there's no problem right? Your...

swashbucklin89
Regular
Plan Premium Country Japan Device Honor 9 Operating System Android Oreo My Question or Issue First off, well done on making it as difficult as possible via this frankly ho...
2018-08-16 3:13:56 AM
2018-10-03 11:04:21 AM
swashbucklin89
Regular
1544 Views
2 replies
0 likes

1544 Views
2 replies
0 likes

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