Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
210088 Views
140 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
560059 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Visitor
462515 Views
575 replies
39 likes
PlanPremiumCountry France DeviceXperia Z3 Compact My Question or Issue Hello, it's been a few days since I can't get the private session working because the button doesn't work.I tried uninstall and reinstall the app a couple of times but nothing is ...
Plan Premium Country France Device Xperia Z3 Compact My Question or Issue Hello, it's been a few days since I can't get the private session working because the ...
Casual Listener
1228 Views
3 replies
2 likes
PremiumUKMoto G5Android 8.1.0 My Question or IssueI thought I was imagining this at first, but you've made the Private Session button harder to activate on my phone, haven't you? The other buttons in the same menu work easily, but it now takes me 7 o...
Premium UK Moto G5 Android 8.1.0 My Question or Issue I thought I was imagining this at first, but you've made the Private Session button harder to activate on my phone, haven't you? The...
Casual Listener
713 Views
2 replies
1 likes
PlanPremiumCountry DeviceMoto G5 plusOperating SystemAndriod Oreo On podcast section some are greyed out but I can download and play by choosing the download option from the sub menu. If I just choose play it says its unavailable for some reason. Doe...
Plan Premium Country Device Moto G5 plus Operating System Andriod Oreo On podcast section some are greyed out but I can download and play by choosing the download optio...
1366 Views
0 replies
0 likes
PlanPremiumCountryGermany DeviceSamsung Galaxy A3 (2017))Operating SystemAndroid My Question or Issue Hi everyone! Whenever I the App on my mobile, i takes a very long time (even though the connection to the internet is very good) to load the menu. E...
Plan Premium Country Germany Device Samsung Galaxy A3 (2017)) Operating System Android My Question or Issue Hi everyone! Whenever I the App on my mobile, i tak...
496 Views
0 replies
1 likes
I have a Spotify premium account and I've noticed ever since I had it, my sound quality when I'm in data has gone down. My downloaded music plays just fine, it's just when I'm on data. I have a Pixel 2 phone if anyone needs to know.
I have a Spotify premium account and I've noticed ever since I had it, my sound quality when I'm in data has gone down. My downloaded music plays just fine, it's just when I'm on data. I have a Pixel...
Community Legend
1257 Views
1 replies
0 likes
PlanPremiumCountry EcuadorDeviceHuawei P10Operating SystemAndroid 8.0.0 My Question or IssueCuando veo mi almacenamiento en spotify me sale un porcentaje de descargas, un porcentaje de cache y un porcentaje en "otras aplicaciones" que no sé que signi...
Plan Premium Country Ecuador Device Huawei P10 Operating System Android 8.0.0 My Question or Issue Cuando veo mi almacenamiento en spotify me sale un porcentaje de descargas, u...
Casual Listener
8921 Views
3 replies
1 likes
Spoiler (Highlight to read) PlanFreeCountry South africaDevice(Samsung galaxy tab A )Operating System(Android.) My Question or IssueI dont know if they did it on perpose or if my spotify is acting up but i rember that when i went to search there wher...
Plan Free Country South africa Device (Samsung galaxy tab A ) Operating System (Android.) My Question or Issue I dont know if they did i...
Newbie
1667 Views
1 replies
0 likes
PlanPremiumCountry USADevicePixel 2Operating SystemAndroid My Question or Issue On mobile, when I hit "add songs" on a playlist, it works until I try to search for music, at which point it seems to crash.
Plan Premium Country USA Device Pixel 2 Operating System Android My Question or Issue On mobile, when I hit "add songs" on a playlist, it works until I try to search for ...
464 Views
0 replies
3 likes
PlanPremiumCountryPoland DeviceSamsung Galaxy S8Operating SystemAndroid Oreo My Question or Issue I have bought new device, Samsung Galaxy S8, android alter installing Spotify and logging in my Premium access is gone.Please advise how can I get it ba...
Plan Premium Country Poland Device Samsung Galaxy S8 Operating System Android Oreo My Question or Issue I have bought new device, Samsung Galaxy S8, androi...
505 Views
0 replies
0 likes
Im from Latvia, i have premium family spotify, i have android phone. The problem is when i try to open my spotify playlists it shows that "something went wrong" i tried to restart phone, log out and log in and its not working, what should i do?I will...
Im from Latvia, i have premium family spotify, i have android phone. The problem is when i try to open my spotify playlists it shows that "something went wrong" i tried to restart phone, log o...
Community Legend
2378 Views
1 replies
0 likes
PlanPremiumCountry DeviceMotorola Moto E4 PlusOperating SystemAndroid Nougat My Question or IssueHelp When I try to download all of my songs for the first time to play it in offline mode, it works fine but when I reconnect my phone to the internet an...
Plan Premium Country Device Motorola Moto E4 Plus Operating System Android Nougat My Question or Issue Help When I try to download all of my songs for the first time ...
334 Views
0 replies
0 likes
Hello, Just recently I have created a playlist by adding albums hoping that I could shuffle all of their tracks together, it shuffled, but only plays album by album. Is this is an issue or is it the way that shuffle was set to be?
Hello, Just recently I have created a playlist by adding albums hoping that I could shuffle all of their tracks together, it shuffled, but only plays album by album. Is this is an issue or i...
433 Views
0 replies
0 likes
premium Costa Rica SM J415g, Android 8.1.0
premium Costa Rica SM J415g, Android 8.1.0
367 Views
0 replies
0 likes
PlanPremiumCountry IndonesiaDeviceXiaomi Mi 5Operating System Android 8.0My Question or IssuePicture for Album, Song, Daily Mix, Artist, and others won't show. I've try clean cache and reinstall it but still doesn't work and my connection is normal
Plan Premium Country Indonesia Device Xiaomi Mi 5 Operating System Android 8.0 My Question or Issue Picture for Album, Song, Daily Mix, Artist, and others won't show. I've try cl...
413 Views
0 replies
0 likes
On my Spotify App as of recently I have been unable to save/remove songs without constantly restarting my phone. I go to any song, hit the plus or save button and it doesn't work. I also cannot remove songs from my library. Also on desktop(windows 10...
On my Spotify App as of recently I have been unable to save/remove songs without constantly restarting my phone. I go to any song, hit the plus or save button and it doesn't work. I also cannot remov...
449 Views
0 replies
0 likes
PlanPremiumCountryFranceDeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or Issue Hello, When i pause the music on spotify on my samsung galaxy s9 and wait a short moment i receive a " Spotify has stopped " notification and then i can't...
Plan Premium Country France Device Samsung Galaxy 9 Operating System Android Oreo My Question or Issue Hello, When i pause the music on spotify on my samsung galaxy...
363 Views
0 replies
0 likes
Hello, I have premium account and I've installed spotify on both my devices (samsung s7 with android 8.0) and samsung watch (v. SM-R810 with tizen os).I have and annoying issue: after I used spotify on my watch (and closed it), if I receive a call on...
Hello, I have premium account and I've installed spotify on both my devices (samsung s7 with android 8.0) and samsung watch (v. SM-R810 with tizen os). I have and annoying issue: after I used s...
325 Views
0 replies
0 likes
What happend to the search/filter function to search for songs within a playlist you already follow/made? this idea: https://community.spotify.com/t5/Implemented-Ideas/Mobile-App-Sort-and-Search/idi-p/34441 There is still a search function build in, ...
What happend to the search/filter function to search for songs within a playlist you already follow/made? this idea: https://community.spotify.com/t5/Implemented-Ideas/Mobile-Ap...
Music Fan
595 Views
1 replies
1 likes
Plan: Premium FamilyCountry: Germany Device: Xiomi MIA1, BQ Aquaris X Pro Operating System: Android 8.1 Spotify version: 8.4.79.630 My setup is like that:Few Android devices connecting to Onkyo TX-8270 receiver and Teufel Raumfeld One S both via Spot...
Plan: Premium Family Country: Germany Device: Xiomi MIA1, BQ Aquaris X Pro Operating System: Android 8.1 Spotify version: 8.4.79.630 My setup is like that...
658 Views
0 replies
0 likes
Lately (for a few weeks now) when I have hit shuffle on Discover Weekly, the app plays the first song and then ques the whole Greta Van Fleet (Anthem of the Peaceful Army) album. Now I love Greta Van Fleet, but it is kind of annoying.. I have only ex...
Lately (for a few weeks now) when I have hit shuffle on Discover Weekly, the app plays the first song and then ques the whole Greta Van Fleet (Anthem of the Peaceful Army) album. Now I...
462 Views
0 replies
0 likes
