Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Mad4music
  • Visitor
  • 32168 Views
  • 62 replies
  • 25 likes
  • 32168 Views
  • 62 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 872480 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 872480 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25155 Views
  • 3 replies
  • 0 likes
  • 25155 Views
  • 3 replies
  • 0 likes

Superuser Contribution Not possible to add songs to queue on Chromecast streaming

Hi there,since two days I am Not able to add songs to queue when streaming on Chromecast (no matter which of the chromecasts).My girlfriend is still able to do it.I have an Samsung Galaxy 8 with Android 8. Spotify Version 8.4.66.733 arm V7She has an ...

  • Visitor
  • Hi there, since two days I am Not able to add songs to queue when streaming on Chromecast (no matter which of the chromecasts). My girlfriend is still able to do it. I have an Samsung Galaxy 8 wit...
  • mkleban
  • Music Fan
  • 7036 Views
  • 46 replies
  • 57 likes
  • 7036 Views
  • 46 replies
  • 57 likes

Playlist Name show my user name

PlanPremiumCountryBrasilDevice(Samsung Galaxy J7 Pro 2018)Operating System(Android Nougat) My problem is that whenever I listen to a song, at the top of the screen, where the playlist name appears, my username is appearing, and I was wondering if thi...

  • Casual Listener
  • Plan Premium Country Brasil Device (Samsung Galaxy J7 Pro 2018) Operating System (Android Nougat)     My problem is that whenever I listen to a song, at the top of the screen, whe...
  • Loxer
  • Community Legend
  • 463 Views
  • 3 replies
  • 0 likes
  • 463 Views
  • 3 replies
  • 0 likes

Solved!! Stuck in offline on galaxy s7

PlanPremiumCountryIreland DeviceGalaxy s7Operating SystemAndroid 7.0 My Question or Issue Since this morning I have been unable to get spotify out of offline mode. I have checked that the option is disabled in settings and I have logged out then chan...

  • Casual Listener
  •   Plan Premium Country Ireland  Device Galaxy s7 Operating System Android 7.0   My Question or Issue  Since this morning I have been unable to get spotify out of offlin...
  • ArthurDigbyS
  • Newbie
  • 2468 Views
  • 4 replies
  • 0 likes
  • 2468 Views
  • 4 replies
  • 0 likes

How to see all my songs on phone?

Hi, I'm mainly using spotify on my computer where I add songs by clicking on plus sign and then play them by clicking on "Songs".I remember that when I was playing songs on phone I would go "Your library" and I could click there also on "Songs". But ...

  • Regular
  • Hi, I'm mainly using spotify on my computer where I add songs by clicking on plus sign and then play them by clicking on "Songs". I remember that when I was playing songs on phone I would go "Your l...
  • Loxer
  • Community Legend
  • 356 Views
  • 1 replies
  • 0 likes
  • 356 Views
  • 1 replies
  • 0 likes

Bluetooth Disconnection Doesn't Pause Music

PlanPremiumCountry AustraliaDevice(OnePlus 6 256GB)Operating System(Android 8.1.0.) My Question or Issue I listen to Spotify almost solely in my car and for years when I've turned my car off (ending the Bluetooth connection) Spotify has paused, and r...

  • Newbie
  • Plan Premium Country  Australia Device (OnePlus 6 256GB) Operating System (Android 8.1.0.)   My Question or Issue   I listen to Spotify almost solely in my car and for years...
  • forcedrevival
  • Gig Goer
  • 1226 Views
  • 1 replies
  • 0 likes
  • 1226 Views
  • 1 replies
  • 0 likes

Cannot search for songs on cellular

PlanPremium Country US DeviceSamsung Galaxy 8 Operating SystemAndroid Version 8.0.0 (Oreo) My Question or Issue I cannot search for music over the cellular network. It says to go online. I want to search over the celluar network. I've attached my set...

  • Newbie
  • Plan Premium   Country  US   Device Samsung Galaxy 8   Operating System Android Version 8.0.0 (Oreo)   My Question or Issue  I cannot search for music over ...
  • Billy-J
  • Spotify Star
  • 344 Views
  • 1 replies
  • 0 likes
  • 344 Views
  • 1 replies
  • 0 likes

Unable of filter playlist on android

PlanPremiumCountry AmericaDeviceSamsung Galaxy 8Operating SAndroid 8 My Question or Issue I am able to serch my playlist on android which brings up all songs containing whatever im looking for but im unable to filter so the serched songs play within ...

  • Newbie
  • Plan Premium Country  America Device Samsung Galaxy 8 Operating S Android 8    My Question or Issue  I am able to serch my playlist on android which brings up all songs ...
  • YahTehgz
  • Composer
  • 362 Views
  • 1 replies
  • 0 likes
  • 362 Views
  • 1 replies
  • 0 likes

I paid premium but it isn't working

I already paid my premium subscription and the app says that i have 29 days before go online but it gives me the option "go premium" too, what do i have to do?

Screenshot_20171018-212123.png
  • Newbie
  • I already paid my premium subscription and the app says that i have 29 days before go online but it gives me the option "go premium" too, what do i have to do?  
  • Luke
  • Spotify Star
  • 348 Views
  • 1 replies
  • 0 likes
  • 348 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Android design problem

PlanPremiumCountry TurkeyDevice(General mobile gm8)Operating System(Android Oreo 8.1) My Question or Issue Gm8 android navigation keys on android oreo 8.1 on the top extra section There is a gap. If you fix it, I'm happy.

  • Regular
  • Plan Premium Country  Turkey Device (General mobile gm8) Operating System (Android Oreo 8.1)   My Question or Issue  Gm8 android navigation keys on android oreo 8.1 on t...
  • AtaolArslan
  • Regular
  • 670 Views
  • 5 replies
  • 0 likes
  • 670 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify keeps crashing on smasung s8plus

Hi all I recently left Google play music to join Spotify I really wish I hadn't as I'm having nothing but problems. First of all the phone I have is a Samsung s8plus. I have allowed all permissions reinstalled the app cleared the cache etc. The first...

  • Casual Listener
  • Hi all   I recently left Google play music to join Spotify I really wish I hadn't as I'm having nothing but problems. First of all the phone I have is a Samsung s8plus. I have allowed all perm...
  • camillo75
  • Community Legend
  • 1071 Views
  • 5 replies
  • 0 likes
  • 1071 Views
  • 5 replies
  • 0 likes

Spotify stops playing while Endomondo being used

Spotify stops playing while Endomondo is being used. It stops only one time per training, does not crash just stops. If I push PLAY again, it continues to play with no problems until next training. Found an old issue in this community, describing sim...

  • Casual Listener
  • Spotify stops playing while Endomondo is being used. It stops only one time per training, does not crash just stops. If I push PLAY again, it continues to play with no problems until next training. ...
  • 270 Views
  • 0 replies
  • 0 likes
  • 270 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify Samsung IconX and Garmin sport watch

My Question or IssueIs it possible to download offline music to Samsung IconX earbuds and/or any of Garmin sports watches? I run a lot and carry smartphone is not something I need.I saw similar subjects, but closed now with no updates since.

  • Newbie
  •   My Question or Issue Is it possible to download offline music to Samsung IconX earbuds and/or any of Garmin sports watches? I run a lot and carry smartphone is not something I need. I ...
  • TomLegend
  • Spotify Legend
  • 615 Views
  • 1 replies
  • 2 likes
  • 615 Views
  • 1 replies
  • 2 likes

Superuser Contribution No internet connection?

PlanPremiumCountryBelgiumDeviceOne Plus 5Operating SystemAndroid 8.1.0 My Question or IssueSince 3 days now, Spotify pretends I have "no connection to internet" while all other applications wel have access (Spotify offline listennig is not affected)....

  • Newbie
  • Plan Premium Country Belgium Device One Plus 5 Operating System Android 8.1.0   My Question or Issue Since 3 days now, Spotify pretends I have "no connection to internet" while all oth...
  • TomLegend
  • Spotify Legend
  • 428 Views
  • 1 replies
  • 0 likes
  • 428 Views
  • 1 replies
  • 0 likes

Superuser Contribution Forward a song doesn't work. Song start from beginning.

PlanPremiumCountry Switzerland, but logged in via Facebook.which results in a strange behavior, as I would have an American account.DeviceHTC 12+Operating SystemAndroid Oreo Issue Can't forward a song. It's start from begin again instead of forwardin...

  • Casual Listener
  • Plan Premium Country  Switzerland, but logged in via Facebook.which results in a strange behavior, as I would have an American account. Device HTC 12+ Operating System Android Oreo ...
  • TomLegend
  • Spotify Legend
  • 355 Views
  • 1 replies
  • 0 likes
  • 355 Views
  • 1 replies
  • 0 likes

Help about liking an album

When i like an album its automatically likes all the songs in it, but it's not appear in my favorite songs, i'm using free version on android

  • Casual Listener
  • When i like an album its automatically likes all the songs in it, but it's not appear in my favorite songs, i'm using free version on android
  • Jose_M
  • Spotify Star
  • 1790 Views
  • 3 replies
  • 1 likes
  • 1790 Views
  • 3 replies
  • 1 likes

Superuser Contribution Music stops or volume goes down when listening on background

PlanFree/PremiumCountry France DeviceHuawei P10 liteOperating SystemAndroid My Question or IssueHello,I have a problem with the app when I go on internet in the same time. The music stops if there is a video on the internet tab even if I don't watch ...

  • Newbie
  • Plan Free/Premium Country  France  Device Huawei P10 lite Operating System Android    My Question or Issue Hello, I have a problem with the app when I go on internet in...
  • TomLegend
  • Spotify Legend
  • 654 Views
  • 1 replies
  • 0 likes
  • Android
    music stops
    volume bug
  • 654 Views
  • 1 replies
  • 0 likes

Superuser Contribution (Android)Now playing notification vanishing while playing songs

PlanPremiumCountry BrazilDeviceSamsung Galaxy Note 8Operating SystemAndroid Oreo My Question or Issue After a while listening to my songs, the now playing notification vanishes, but the song keeps playing, I open the app again and it shows me as if I...

  • Newbie
  • Plan Premium Country  Brazil Device Samsung Galaxy Note 8 Operating System Android Oreo   My Question or Issue  After a while listening to my songs, the now playing noti...
  • TomLegend
  • Spotify Legend
  • 571 Views
  • 1 replies
  • 1 likes
  • Android
    Now playing
    pop up
  • 571 Views
  • 1 replies
  • 1 likes

Speed up android

I don't understand, why it takes minues to open a playlist. And often it's failing.Koomoot, Google Maps, OsmAnd, TomTom... are able to handle data of hundreds of gigabytes. But it seems Spotify is not able to open a synchronized playlist of twenty so...

  • Roadie
  • I don't understand, why it takes minues to open a playlist. And often it's failing. Koomoot, Google Maps, OsmAnd, TomTom... are able to handle data of hundreds of gigabytes. But it seems Spotify is ...
  • Kalmora
  • Roadie
  • 333 Views
  • 1 replies
  • 0 likes
  • 333 Views
  • 1 replies
  • 0 likes