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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375938 Views

541 replies

34 likes

Account
Free
  • 375938 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7544 Views

0 replies

7 likes

  • 7544 Views
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  • 7 likes

Browse and charts do not appear in my tablet

PlanFreeCountry MaltaDevice(Samsung Galaxy Tab A 2016)Operating System(Android 7.0) My Question or Issue Since a week ago the Browse option don't apear neither the Charts to explore. My Spotify in the desktop and iOS version are working perfectly les...

Casual Listener

Plan Free Country  Malta Device (Samsung Galaxy Tab A 2016) Operating System (Android 7.0)   My Question or Issue  Since a week ago the Browse option don't apear neither the ...

316 Views

0 replies

0 likes

  • 316 Views
  • 0 replies
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Allview soul audio car bad

PlanFreeCountry RomaniaDeviceAllview soul x2Operating SystemAndroid 4.4.2 My Question or IssueI have audio jack in my car and after plug-in the audio cable the sound of the music is really bad quality , the bass does't work either , i tryied with dif...

Newbie

Plan Free Country  Romania Device Allview soul x2 Operating System Android 4.4.2   My Question or Issue I have audio jack in my car and after plug-in the audio cable the sound of ...

329 Views

0 replies

0 likes

  • 329 Views
  • 0 replies
  • 0 likes

(Android Marshmallow) Support for Ultra Power Saving Mode

First of all, the purpose of this is to revive an old discussion, mainly targeting Android Marshmallow users, even perhaps any supporters. I would like to say that Spotify, you have no clue by making this idea come true, would benefit lots non-modern...

Newbie

  First of all, the purpose of this is to revive an old discussion, mainly targeting Android Marshmallow users, even perhaps any supporters.    I would like to say that Spotify, you...

692 Views

0 replies

5 likes

Android
marshmallow
ultra-power-saving-mode
  • 692 Views
  • 0 replies
  • 5 likes

BABI JOKA FLEXIN' yesterday this song be available in USA, today he's not! Why?

PlanPremiumCountryUSA My Question or Issue BABI JOKA FLEXIN' yesterday this song be available in USA, today he's not! Why?https://open.spotify.com/album/6TlAmUO5lKFcofzz70wSwx

Newbie

Plan Premium Country USA   My Question or Issue   BABI JOKA FLEXIN' yesterday this song be available in USA, today he's not! Why? https://open.spotify.com/album/6TlAmUO5lKFcofzz70wS...

AS7

Gig Goer

2091 Views

1 replies

1 likes

  • 2091 Views
  • 1 replies
  • 1 likes

Release Radar Disappeared

Hi, My Release Radar has completely disappeared from both my desktop and phone app. It's not showing my playlists or next to Discover Weekly. Any ideas?

Newbie

Hi,   My Release Radar has completely disappeared from both my desktop and phone app. It's not showing my playlists or next to Discover Weekly. Any ideas?  

Anthonyverlingo

Newbie

702 Views

1 replies

11 likes

  • 702 Views
  • 1 replies
  • 11 likes

App running in background constantly

Spotify Premium Samsung Galaxy 9, Alienware r3Operating System( Android Oreo, Windows 10,etc.) My Question or IssueSpotify is designed to run in the background whenever it wants. This is ridiculous. I like the app when I am using it but i will not co...

Newbie

Spotify Premium  Samsung Galaxy 9,  Alienware r3 Operating System ( Android Oreo, Windows 10,etc.)   My Question or Issue Spotify is designed to run in the background whenev...

1077 Views

0 replies

1 likes

Boycott spotify. Cancel subscription
  • 1077 Views
  • 0 replies
  • 1 likes

Notification bar does not update while phone is locked

PlanPremiumCountry United StatesDevicePixel 3 XLOperating SystemAndroid 9 November security patch My Question or Issue The notification badge does not update to the current song on the lock screen if the phone was perviously locked during the change ...

Newbie

  Plan Premium Country  United States Device Pixel 3 XL Operating System Android 9 November security patch   My Question or Issue  The notification badge does not updat...

843 Views

0 replies

4 likes

Android 9.0
Notifications
pixel 3XL
  • 843 Views
  • 0 replies
  • 4 likes

Spotify always running

PlanPremiumCountry AustriaDeviceOneplus 5t Operating SystemAndroid 8 My Question or Issue Since about 2 days there I often see a message from Spotify "Verbindung zu Spotify wird hergestellt" for what reason is it connecting to what and how can I disa...

Newbie

  Plan Premium Country  Austria Device Oneplus 5t  Operating System Android 8   My Question or Issue  Since about 2 days there I often see a message from Spotify "...

ardacebi

Composer

843 Views

1 replies

0 likes

  • 843 Views
  • 1 replies
  • 0 likes

Cannot save a song

PlanPremiumDeviceSamsung Galaxy Note 8 My Question or Issue Hi, cannot save songs into my library. Read about the 10k limit though I haven't recieved any notification that I reached it. Tried removing songs so that I can add new ones. I even couldn't...

Newbie

Plan Premium Device Samsung Galaxy Note 8     My Question or Issue  Hi, cannot save songs into my library. Read about the 10k limit though I haven't recieved any notification th...

308 Views

0 replies

0 likes

  • 308 Views
  • 0 replies
  • 0 likes

Spotify hangs - is there a fix?

PlanPremiumCountry Canada Device(iPhone 7, galaxy s8+) My Question or IssueWhen I try to search or browse, Spotify hangs and times out The error says I am not connected to the Internet but I am. Usually this happens whenever I leave the app and retur...

Newbie

Plan Premium Country  Canada  Device (iPhone 7, galaxy s8+)   My Question or Issue When I try to search or browse, Spotify hangs and times out  The error says I am not con...

1071 Views

0 replies

2 likes

hangs
iPhone 7 Plus
s8+
  • 1071 Views
  • 0 replies
  • 2 likes

Browse tab gone

Hi, just recently my browse tab has disappeared from the app on my phone. Any ideas as to why and how to fix this? i saw one comment saying to force update it? I have it updated on my App Store updates but is there more I can do?? thanks.

Newbie

Hi,   just recently my browse tab has disappeared  from the app on my phone. Any ideas as to why and how to fix this?   i saw one comment saying to force update it? I have it ...

AeroZ

Composer

541 Views

1 replies

0 likes

  • 541 Views
  • 1 replies
  • 0 likes

[Android] Not downloading using cellular

PlanPremiumCountryBrazil DeviceMotorola Moto Z3 PlayOperating SystemAndroid 8.1 Oreo My Question or IssueRecently I bought the smartphone I mentioned above and migrated my SIM card and all applications and settings to this new device. Now I'm having ...

Visitor

Plan Premium Country Brazil  Device Motorola Moto Z3 Play Operating System Android 8.1 Oreo   My Question or Issue Recently I bought the smartphone I mentioned above and migrated ...

324 Views

0 replies

0 likes

  • 324 Views
  • 0 replies
  • 0 likes

Android Head Unit and Android smartphone

PlanPPremiumCountry GermanyDevicePumpkin Car Head Unit (Android 8.0) and Huawei p20 Pro (Android 8.1) My Question or Issue Hello Community, My problem is that every time i Play Spotify in my Car with my head unit with its own LTE Connection and my Sm...

Newbie

PlanP Premium Country  Germany Device Pumpkin Car Head Unit (Android 8.0) and Huawei p20 Pro (Android 8.1)   My Question or Issue  Hello Community,   My problem is that ...

956 Views

0 replies

0 likes

Android Headunit
  • 956 Views
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Solved!! Floating notification

For almost a week I have had this floating notification that keeps popping up and going away continuously. The pop up is "connecting to Spotify" PlanFreeCountryUSA Device Samsung Galaxy S8Operating System Android Oreo My Question or Issue

Newbie

For almost a week I have had this floating notification that keeps popping up and going away continuously. The pop up is "connecting to Spotify"       Plan Free Country USA&nbsp...

AeroZ

Composer

1291 Views

1 replies

0 likes

  • 1291 Views
  • 1 replies
  • 0 likes

Solved!! Backstreet boys: DNA world tour presale code

Hello, I was wondering if any of my fellow Spotify members with a Backstreet Boys presale code, would be so kind and give us, non paying fanclub members, the code? It would be so much appreciated! From a fan to a fan. ❤

Regular

Hello, I was wondering if any of my fellow Spotify members with a Backstreet Boys presale code, would be so kind and give us, non paying fanclub members, the code? It would be so much appreciated! &...

Dianaw06

Newbie

28330 Views

1 replies

1 likes

  • 28330 Views
  • 1 replies
  • 1 likes

Can't add songs to queue while offline

PlanPremiumCountryThe Netherlands DeviceSamsung Galaxy 8Operating SystemAndroid My Question or Issue Hey guys, When I'm playing music offline and want to add a song to my queue, it says I have to go online to show the menu. I have the newest version ...

Newbie

Plan Premium Country The Netherlands  Device Samsung Galaxy 8 Operating System Android    My Question or Issue  Hey guys,   When I'm playing music offline and wan...

524 Views

0 replies

0 likes

  • 524 Views
  • 0 replies
  • 0 likes

Superuser Contribution Cannot connect Sonos speakers on Spotify

Hi all, I know this topic has been raised before, but whereas it seemed to be solved with a Spotify update, this doesn't work for me. To clarify the issue: if I want to connect Spotify to my Sonos speakers from my android phone, I (sometimes) see the...

Casual Listener

Hi all, I know this topic has been raised before, but whereas it seemed to be solved with a Spotify update, this doesn't work for me. To clarify the issue: if I want to connect Spotify to my Sonos sp...

henkdevries12

Casual Listener

1008 Views

2 replies

0 likes

  • 1008 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify stops playing

Hi, I love listen to music when I go to bed. But for two months Spotify stops playing all 20min. I can start it again and again but after 20 min it will stop again. I turned off the energy-safer-thing but the prob. Is still there.... What is it?! I w...

Casual Listener

Hi,  I love listen to music when I go to bed.  But for two months Spotify stops playing all 20min. I can start it again and again but after 20 min it will stop again.  I turned off ...

Yo-hime

Casual Listener

981 Views

4 replies

0 likes

  • 981 Views
  • 4 replies
  • 0 likes

Volume fluctuations (not caused by notifications) on OnePlus6

ISSUEAfter the latest update, I have had an issue when playing music in my car by Bluetooth where the volume will seem to fluctuate dependant on the music being played. It's like an adaptive EQ as it will play the music normally for two seconds as it...

Newbie

ISSUE After the latest update, I have had an issue when playing music in my car by Bluetooth where the volume will seem to fluctuate dependant on the music being played.  It's like an adaptive ...

301 Views

0 replies

0 likes

  • 301 Views
  • 0 replies
  • 0 likes