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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Amriverosd

Visitor

396879 Views

547 replies

35 likes

Account
Free
  • 396879 Views
  • 547 replies
  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8483 Views

0 replies

7 likes

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Solved!! On the 30day trial, did I misunderstand?

I downloaded the Stopify app on my phoneI have thousands of songs stored on the same phone, but I cannot play those songs using the app??? Am I right in saying I have to transfer these files to my computer to sync with the spotify there and they will...

Newbie

I downloaded the Stopify app on my phone I have thousands of songs stored on the same phone, but I cannot play those songs using the app???   Am I right in saying I have to transfer these f...

Jose_M

Spotify Star

427 Views

1 replies

0 likes

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Tiny audio cut.

PlanPremiumCountry MéxicoDeviceMoto z2 ForceOperating SystemAndroid 8.0.0 My Question or IssueTiny audio cut when i change a song. It's really annoying. Before I restore my phone, the app was still working well, so i dont know what happened.I restore...

Newbie

Plan Premium Country  México Device Moto z2 Force Operating System Android 8.0.0   My Question or Issue Tiny audio cut when i change a song. It's really annoying. Before I restore...

252 Views

0 replies

0 likes

  • 252 Views
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Put the song, band, etc info on my Pixel 3 XL lock screen?

PlanPremiumCountry USDeviceGoogle Pixel 3 XLOperating SystemAndroid Pie (Android security patch level September 5, 2018) My Question or Issue I just got a Pixel 3 XL and can't get the Spotify information on the lock screen, IE: the song, band, album,...

Casual Listener

Plan Premium Country  US Device Google Pixel 3 XL Operating System Android Pie (Android security patch level September 5, 2018)   My Question or Issue  I just got a Pixel 3 X...

johannawho

Newbie

5325 Views

1 replies

0 likes

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  • 1 replies
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Spotify disappearing from the notification screen (ANDROID)

Hey when i use spotify on my samsung S9 the app stays on the notification screen on the top left (same line as the time) (As seen on the screenshot here) but as soon as i pause the music, lock my phone and wait 10min a "spotify has closed" message ap...

Gig Goer

Hey when i use spotify on my samsung S9 the app stays on the notification screen on the top left (same line as the time) (As seen on the screenshot here) but as soon as i pause the music, lock m...

344 Views

0 replies

0 likes

  • 344 Views
  • 0 replies
  • 0 likes

Spotify disappearing from the notification screen (ANDROID)

Hey when i use spotify on my samsung S9 the app stays on the notification screen on the top left (As seen on the screenshot here) but as soon as i pause the music, lock my phone and wait 10min the app disappears from the notification screen and i hav...

Gig Goer

Hey when i use spotify on my samsung S9 the app stays on the notification screen on the top left (As seen on the screenshot here) but as soon as i pause the music, lock my phone and wait 10min t...

MNC1

Gig Goer

564 Views

1 replies

0 likes

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  • 1 replies
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Visual overlay issue

When i go out of the app and then go back into it I seem to be getting some sort of overlay issue, happens every single time I've already deleted the app and reinstalled it but no luck.PlanPremiumCountry IrelandDeviceSamsung Galaxy 8 My Question or I...

Newbie

When i go out of the app and then go back into it I seem to be getting some sort of overlay issue, happens every single time I've already deleted the app and reinstalled it but no luck. Plan Premiu...

319 Views

0 replies

0 likes

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Stuck with old interface

I'm using Spotify on Android 7.1.1 Xperia Z5(latest supported version) and the app is up to date. I'm on the premium family subscription. When I log out and create a new account without premium the interface is the new one with full album covers and ...

Casual Listener

I'm using Spotify on Android 7.1.1 Xperia Z5(latest supported version) and the app is up to date. I'm on the premium family subscription. When I log out and create a new account without premium the i...

343 Views

0 replies

0 likes

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Solved!! SEARCH function won't work and crashes Spotify

Hi - on my new Chromebook Acer 15 the search function won't work and crashes Spotify every time I try. I have reinstalled app from Google Play and tried several times without result. (The function works on Spotify Web)Thanks /SteffenN-DK

Casual Listener

Hi - on my new Chromebook Acer 15 the search function won't work and crashes Spotify every time I try. I have reinstalled app from Google Play and tried several times without result. (The function wo...

Zimp

Casual Listener

794 Views

5 replies

0 likes

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  • 5 replies
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Images of album and artist are not loading

PlanPremiumDeviceOneplus 5Operating SystemAndroid Oreo My Question or Issue Spotify is working properly but it's not loading any album or artist cover. I already tried deleting data,cache reinstalling the app but the issue keeps returning.

Regular

  Plan Premium Device Oneplus 5 Operating System Android Oreo   My Question or Issue  Spotify is working properly but it's not loading any album or artist cover. I already tri...

Beda1

Regular

12868 Views

10 replies

3 likes

  • 12868 Views
  • 10 replies
  • 3 likes

Sound is cutting out a couple of times when putting phone in pocket

PlanPremiumDeviceOnePlus 6Operating SystemAndroid 9 OxygenOS 9.0.2My Question or Issue Everytime I put my phone inside my pocket (or cover the front sensors) - when the phone enters "Pocket Mode", the sound is cutting out a couple of times, then cont...

Newbie

Plan Premium Device OnePlus 6 Operating System Android 9 OxygenOS 9.0.2 My Question or Issue  Everytime I put my phone inside my pocket (or cover the front sensors) - when the phone enter...

336 Views

0 replies

0 likes

  • 336 Views
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Frage zur Musikempfehlung

Hallo,Ich habe folgendes Anliegen.Ich bin oft unzufrieden mit den Musikvorschlägen. Das liegt daran, dass ich Titel suche, die meinen Lieblingssongs sehr ähneln.Beispiel: Ich liebe den Song "Instant Crush" von Daft Punk. Es ist von diesem Künstler nu...

Newbie

Hallo, Ich habe folgendes Anliegen. Ich bin oft unzufrieden mit den Musikvorschlägen. Das liegt daran, dass ich Titel suche, die meinen Lieblingssongs sehr ähneln. Beispiel: Ich liebe den Song "In...

346 Views

0 replies

0 likes

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Superuser Contribution Spotify showing ads in premium

PlanPremiumCountry USDeviceSamsung Galaxy 8Operating SystemAndroid Oreo My Question or Issue I have gotten an interstitial ad even though I pay for premium service.

Newbie

Plan Premium Country  US Device Samsung Galaxy 8 Operating System Android Oreo   My Question or Issue  I have gotten an interstitial ad even though I pay for premium service....

Katerina

Spotify Legend

595 Views

1 replies

0 likes

bug
Premium
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  • 1 replies
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Superuser Contribution How to set Spotify to stream over WiFi only?

I want to stream songs over WiFi only and not mobile data, and I don't want to keep flipping some options Everytime I'm not connected to WiFi. Please let me know how to do this. I don't know why this simple feature was so difficult to find.

Newbie

I want to stream songs over WiFi only and not mobile data, and I don't want to keep flipping some options Everytime I'm not connected to WiFi.   Please let me know how to do this. I don't know...

Katerina

Spotify Legend

13358 Views

1 replies

5 likes

  • 13358 Views
  • 1 replies
  • 5 likes

Spotify disappearing from the notification screen (ANDROID)

Hey when i use spotify on my samsung S9 the app stays on the notification screen on the top left (As seen on the screenshot here) but as soon as i pause the music, lock my phone and wait 10min the app disappears from the notification screen and i hav...

Gig Goer

Hey when i use spotify on my samsung S9 the app stays on the notification screen on the top left (As seen on the screenshot here) but as soon as i pause the music, lock my phone and wait 10min t...

MNC1

Gig Goer

352 Views

1 replies

0 likes

  • 352 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ads are not playing

My Question or Issue When ads are supposed to play spotify stops playing. I have to turn it off and back on again to continue listening .

Casual Listener

    My Question or Issue  When ads are supposed to play spotify stops playing.  I have to turn it off and back on again to continue listening .

Guido

Spotify Legend

336 Views

1 replies

0 likes

  • 336 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't share playlist in Exchange

My Question or Issue So I'm copying my playlist link to the Exchange, but I keep getting an error telling me I need to use a URI code.

Newbie

    My Question or Issue  So I'm copying my playlist link to the Exchange, but I keep getting an error telling me I need  to use a URI code. 

Guido

Spotify Legend

373 Views

1 replies

0 likes

  • 373 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to play/find a podcast

When trying to find "The Joe Budden Podcast", Im unable to find it while searching through the search bar and if I use a direct link to the podcast, it shows an empty library with a message that reads: "no episodes to show.". I've tried to search for...

Newbie

When trying to find "The Joe Budden Podcast", Im unable to find it while searching through the search bar and if I use a direct link to the podcast, it shows an empty library with a message that read...

Peter

Spotify Legend

592 Views

1 replies

1 likes

  • 592 Views
  • 1 replies
  • 1 likes

Downloading to phone no longer working

PlanPremiumCountry USADeviceSamsung Galaxy S5Operating SystemAndroid Marshmallow (6.0) My Question or Issue I am no longer able to download any content, either podcasts or music. Nothing will download either via wifi or via cellular. I have plenty of...

Newbie

Plan Premium Country  USA Device Samsung Galaxy S5 Operating System Android Marshmallow (6.0)   My Question or Issue  I am no longer able to download any content, either podc...

219 Views

0 replies

0 likes

  • 219 Views
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Spotify for android car stereo

I have Android car stereo in my cars. The Spotify version installed is the same as in a tablet or mobile phone. This version is not friendly when driving. I am looking for a version similar like the one installed in Android Auto (i can't install AA o...

Newbie

I have Android car stereo in my cars. The Spotify version installed is the same as in a tablet or mobile phone. This version is not friendly when driving. I am looking for a version similar like the ...

417 Views

0 replies

0 likes

  • 417 Views
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Why Spotify adds songs to my library without Add them?

In this last week, Spotify adds songs to my library without me downloading them from artists I do not knowPlanPremiumCountry Device(Xiaomi redmi 4A )Operating System(Android Nougat)

Newbie

In this last week, Spotify adds songs to my library without me downloading them from artists I do not know Plan Premium Country   Device (Xiaomi redmi 4A ) Operating System (Android Noug...

344 Views

0 replies

0 likes

  • 344 Views
  • 0 replies
  • 0 likes