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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1018 Views
  • 0 replies
  • 4 likes

Radio - not working (Premium user)

Hi, I have been looking for an answer for this for a long time, but all the topic I found were from free users who reported radio not working for them on the phone. I subscribe and pay, however since the update I have no option to play radio on my ph...

  • Casual Listener
  • Hi,   I have been looking for an answer for this for a long time, but all the topic I found were from free users who reported radio not working for them on the phone.    I subscrib...
  • sterymixer
  • Casual Listener
  • 601 Views
  • 2 replies
  • 0 likes
  • 601 Views
  • 2 replies
  • 0 likes

Download button clicked but nothing happens

Plan: Premium Country: USA Device: LG V30 Operating System: Android 8.0.0 My Question or IssueWhen I click the download slider in the album screen nothing happens. If I go out and back in the slider is no longer slid. Similar if I try to click Save f...

  • Newbie
  • Plan: Premium   Country: USA   Device: LG V30   Operating System: Android 8.0.0     My Question or Issue When I click the download slider in the album scree...
  • 1005 Views
  • 0 replies
  • 2 likes
  • 1005 Views
  • 0 replies
  • 2 likes

Superuser Contribution Spotify does not repeat from the top of a playlist

PlanPremiumCountryUSofA DeviceGoogle Pixel (the OG one)Operating SystemAndroid 9 Pie, Fedora Linux 28 My Question or IssueWhy on Zeus's good Earth does Spotify not repeat from the top of a playlist?I start a playlist (that I've deftly crafted and cur...

  • Newbie
  • Plan Premium Country USofA   Device Google Pixel (the OG one) Operating System Android 9 Pie, Fedora Linux 28   My Question or Issue Why on Zeus's good Earth does Spotify not rep...
  • Peter
  • Spotify Legend
  • 978 Views
  • 1 replies
  • 1 likes
  • bug
    bug report
    playlist bug
    playlist issue
    repeat
    repeat issue
  • 978 Views
  • 1 replies
  • 1 likes

Superuser Contribution Cannot open albums or see all artists allbums - says i'm offline

PlanPremiumCountry DeviceHuawei P20 ProOperating System(Android 8.) My Question or Issue I have an issue with Spotify App v 8.4.75.670 armV7.Basically I cannot enter album to see song's list of an artist, or/and cannot display a list of all artist al...

  • Casual Listener
  • Plan Premium Country   Device Huawei P20 Pro Operating System (Android 8.)   My Question or Issue   I have an issue with Spotify App v 8.4.75.670 armV7. Basically I cannot ...
  • Peter
  • Spotify Legend
  • 3670 Views
  • 1 replies
  • 1 likes
  • 3670 Views
  • 1 replies
  • 1 likes

Dead playlist

My Question or IssueI followed a playlist called Popchill Out. The playlist used to update itself, addings new songs and deleting some every often. But after some major updates, it no longer have new songs. The songs are the same every day. Is there ...

  • Casual Listener
  • My Question or Issue I followed a playlist called Popchill Out.  The playlist used to update itself, addings new songs and deleting some every often.  But after some major updates, it no l...
  • 249 Views
  • 0 replies
  • 0 likes
  • 249 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Spotify CRASHING

PlanPremiumCountry BRAZILDeviceSamsung Galaxy S8 PlusOperating SystemAndroid Oreo My Question or Issue Since last 2 uptades (Now I'm using version 8.4.77.779) Spotify just crashes after 15 ou 20 seconds. Its not possible to listen any music since eve...

  • Casual Listener
  • Plan Premium Country  BRAZIL Device Samsung Galaxy S8 Plus Operating System Android Oreo   My Question or Issue  Since last 2 uptades (Now I'm using version 8.4.77.779) ...
  • Peter
  • Spotify Legend
  • 735 Views
  • 1 replies
  • 0 likes
  • 735 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify stops playing and/or working

PlanPremiumCountry NetherlandsDeviceSamsung Galaxy S6Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue For the last three days, Spotify randomly (mostly just after a few seconds) stops playing a song or crashes completely. ...

  • Newbie
  • Plan Premium Country  Netherlands Device Samsung Galaxy S6 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  For the last three days, Spot...
  • Peter
  • Spotify Legend
  • 493 Views
  • 2 replies
  • 0 likes
  • 493 Views
  • 2 replies
  • 0 likes

Superuser Contribution Issue with loading albums

PlanPremium 8.4.75.670CountryAustriaDeviceSamsung Note 8Operating SystemAndroid 8 My Question or IssueNot quite sure when the issue first appeard but I currently hace to select an album twice to get it to load. When I click on an album the first time...

  • Newbie
  • Plan Premium 8.4.75.670 Country Austria Device Samsung Note 8 Operating System Android 8   My Question or Issue Not quite sure when the issue first appeard but I currently hace to sele...
  • Peter
  • Spotify Legend
  • 596 Views
  • 1 replies
  • 1 likes
  • 596 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify tells me I'm offline but I'm not.

Hello,I got a googl pixel 2 and occasionally my Spotify will say I'm offline and I definitely have internet and the box to turn that on and off is definitely set to be online. The only way I can fix this is uninstall the app and reinstalled. Any help...

  • Newbie
  •  Hello, I got a googl pixel 2 and occasionally my Spotify will say I'm offline and I definitely have internet and the box to turn that on and off is definitely set to be online. The only way I ...
  • Peter
  • Spotify Legend
  • 735 Views
  • 1 replies
  • 1 likes
  • 735 Views
  • 1 replies
  • 1 likes

Sound goes down when another in app makes a sound

I like to listen to music on spotify while I learn languages with Duolingo. But it us pretty annoying that the volume keeps changeing for a split second when ever Duolingo makes a sound. I put the volume low enough to understand the other app, i dont...

  • Newbie
  • I like to listen to music on spotify while I learn languages with Duolingo. But it us pretty annoying that the volume keeps changeing for a split second when ever Duolingo makes a sound. I put the vo...
  • 727 Views
  • 0 replies
  • 1 likes
  • 727 Views
  • 0 replies
  • 1 likes

Spotify App Stops Music While Playing

Hi,So i have an Oppo phone (android) and whenever i start a session of listening to music maybe after the first or fourth song while it's still playing it will stop, and when i go to the app it shows a black screen with the options of Play/Pause/Skip...

  • Newbie
  • Hi, So i have an Oppo phone (android) and whenever i start a session of listening to music maybe after the first or fourth song while it's still playing it will stop, and when i go to the app it sho...
  • 306 Views
  • 0 replies
  • 0 likes
  • 306 Views
  • 0 replies
  • 0 likes

Suggested songs and advert's

I would like a legal statement specifically on Spotify use of suggested songs and advertisements. I am tired I'm being forced to listen to suggested songs. They take up 50% of what I listen to. Are completely unrelated to the genre that I'm currently...

  • Newbie
  • I would like a legal statement specifically on Spotify use of suggested songs and advertisements. I am tired I'm being forced to listen to suggested songs. They take up 50% of what I listen to. Are c...
  • 362 Views
  • 0 replies
  • 0 likes
  • 362 Views
  • 0 replies
  • 0 likes

Favorite Songs Are Missing

I recently made the switch to Spotify and have encountered nothing but problems. I'm running the version with "Favorite Songs" instead of a normal Library like everyone else I know. I was getting used to the system and noticed on the Android app that...

  • Newbie
  • I recently made the switch to Spotify and have encountered nothing but problems. I'm running the version with "Favorite Songs" instead of a normal Library like everyone else I know. I was getting use...
  • 2062 Views
  • 0 replies
  • 1 likes
  • 2062 Views
  • 0 replies
  • 1 likes

Album play

PlanFree My Question or IssueWhen I choose an album and press "shuffle play" Spotify includes in the playing queue tracks from other albums too. Why? Is it normal? In the past I only got played tracks from the chosen album. Thanks.

  • Regular
  • Plan Free   My Question or Issue When I choose an album and press "shuffle play" Spotify includes in the playing queue tracks from other albums too. Why? Is it normal? In the past I only got...
  • 251 Views
  • 0 replies
  • 0 likes
  • 251 Views
  • 0 replies
  • 0 likes

Superuser Contribution Repeat button moved from now playing screen

PlanPremiumCountry USADeviceGoogle Pixel 2Operating SystemAndroid I just updated to Android version 9, and my Spotify version is 8.4.67.886 armV7. Today when I went to play some music, I noticed some interface changes. Specifically on the Playing scr...

  • Regular
  • Plan Premium Country  USA Device Google Pixel 2 Operating System Android   I just updated to Android version 9, and my Spotify version is 8.4.67.886 armV7. Today when I went t...
  • dbeeve2707
  • Casual Listener
  • 3702 Views
  • 13 replies
  • 18 likes
  • 3702 Views
  • 13 replies
  • 18 likes

I can't dowload music on my mobile - Premium account

Hi Everyone, I have a premium account. I'd like to download music in order to listen to it when my mobile is offline. It looks to be impossible and I d'ont understand why.When I click on dowload music on the button closed to the playlist, it says go ...

  • Casual Listener
  •   Hi Everyone,   I have a premium account.   I'd like to download music in order to listen to it when my mobile is offline. It looks to be impossible and I d'ont understand why. ...
  • Jose_M
  • Spotify Star
  • 595 Views
  • 3 replies
  • 0 likes
  • 595 Views
  • 3 replies
  • 0 likes

Connection issue with Android and Denon

My Question or Issue Hi guys,I have owned iPhone's for the last number of years and have never had an issue connecting to my Denon 3300.Recently I fancied a change and purchased a Samsung S9 but I can't get it to connect at all,I have the latest firm...

  • Casual Listener
  •     My Question or Issue  Hi guys,I have owned iPhone's for the last number of years and have never had an issue connecting to my Denon 3300. Recently I fancied a change and purcha...
  • 252 Views
  • 0 replies
  • 1 likes
  • 252 Views
  • 0 replies
  • 1 likes

Superuser Contribution Let us change back to the previous play page with fully visible album art.

Now the play page zooms into the album art and blocks out a lot of the art. Please let us go back to having the full album art in view on the play page like before instead of it only being zoomed in as the only option.

  • Music Fan
  • Now the play page zooms into the album art and blocks out a lot of the art. Please let us go back to having the full album art in view on the play page like before instead of it only being zoomed in ...
  • Guido
  • Spotify Legend
  • 347 Views
  • 1 replies
  • 0 likes
  • 347 Views
  • 1 replies
  • 0 likes

Artist Drop Down Selection

I just started a new Spotify account. How do you get to the artist section in which you select artists from a wide selection and then once you've selected someone a load more artists drop down? I can't seem to enable this PlanPremiumCountry UKDeviceL...

  • Newbie
  • I just started a new Spotify account. How do you get to the artist section in which you select artists from a wide selection and then once you've selected someone a load more artists drop down? I can...
  • Jose_M
  • Spotify Star
  • 521 Views
  • 1 replies
  • 1 likes
  • 521 Views
  • 1 replies
  • 1 likes