Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
387299 Views
545 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumCountry USDeviceGoogle Pixel 3 XLOperating SystemAndroid Pie (Android security patch level September 5, 2018) My Question or Issue I just got a Pixel 3 XL and can't get the Spotify information on the lock screen, IE: the song, band, album,...
Plan Premium Country US Device Google Pixel 3 XL Operating System Android Pie (Android security patch level September 5, 2018) My Question or Issue I just got a Pixel 3 X...
Newbie
5309 Views
1 replies
0 likes
Hey when i use spotify on my samsung S9 the app stays on the notification screen on the top left (same line as the time) (As seen on the screenshot here) but as soon as i pause the music, lock my phone and wait 10min a "spotify has closed" message ap...
Hey when i use spotify on my samsung S9 the app stays on the notification screen on the top left (same line as the time) (As seen on the screenshot here) but as soon as i pause the music, lock m...
342 Views
0 replies
0 likes
Hey when i use spotify on my samsung S9 the app stays on the notification screen on the top left (As seen on the screenshot here) but as soon as i pause the music, lock my phone and wait 10min the app disappears from the notification screen and i hav...
Hey when i use spotify on my samsung S9 the app stays on the notification screen on the top left (As seen on the screenshot here) but as soon as i pause the music, lock my phone and wait 10min t...
Gig Goer
545 Views
1 replies
0 likes
When i go out of the app and then go back into it I seem to be getting some sort of overlay issue, happens every single time I've already deleted the app and reinstalled it but no luck.PlanPremiumCountry IrelandDeviceSamsung Galaxy 8 My Question or I...
When i go out of the app and then go back into it I seem to be getting some sort of overlay issue, happens every single time I've already deleted the app and reinstalled it but no luck. Plan Premiu...
316 Views
0 replies
0 likes
I'm using Spotify on Android 7.1.1 Xperia Z5(latest supported version) and the app is up to date. I'm on the premium family subscription. When I log out and create a new account without premium the interface is the new one with full album covers and ...
I'm using Spotify on Android 7.1.1 Xperia Z5(latest supported version) and the app is up to date. I'm on the premium family subscription. When I log out and create a new account without premium the i...
338 Views
0 replies
0 likes
Hi - on my new Chromebook Acer 15 the search function won't work and crashes Spotify every time I try. I have reinstalled app from Google Play and tried several times without result. (The function works on Spotify Web)Thanks /SteffenN-DK
Hi - on my new Chromebook Acer 15 the search function won't work and crashes Spotify every time I try. I have reinstalled app from Google Play and tried several times without result. (The function wo...
Casual Listener
766 Views
5 replies
0 likes
PlanPremiumDeviceOneplus 5Operating SystemAndroid Oreo My Question or Issue Spotify is working properly but it's not loading any album or artist cover. I already tried deleting data,cache reinstalling the app but the issue keeps returning.
Plan Premium Device Oneplus 5 Operating System Android Oreo My Question or Issue Spotify is working properly but it's not loading any album or artist cover. I already tri...
Regular
12841 Views
10 replies
3 likes
PlanPremiumDeviceOnePlus 6Operating SystemAndroid 9 OxygenOS 9.0.2My Question or Issue Everytime I put my phone inside my pocket (or cover the front sensors) - when the phone enters "Pocket Mode", the sound is cutting out a couple of times, then cont...
Plan Premium Device OnePlus 6 Operating System Android 9 OxygenOS 9.0.2 My Question or Issue Everytime I put my phone inside my pocket (or cover the front sensors) - when the phone enter...
332 Views
0 replies
0 likes
Hallo,Ich habe folgendes Anliegen.Ich bin oft unzufrieden mit den Musikvorschlägen. Das liegt daran, dass ich Titel suche, die meinen Lieblingssongs sehr ähneln.Beispiel: Ich liebe den Song "Instant Crush" von Daft Punk. Es ist von diesem Künstler nu...
Hallo, Ich habe folgendes Anliegen. Ich bin oft unzufrieden mit den Musikvorschlägen. Das liegt daran, dass ich Titel suche, die meinen Lieblingssongs sehr ähneln. Beispiel: Ich liebe den Song "In...
343 Views
0 replies
0 likes
PlanPremiumCountry USDeviceSamsung Galaxy 8Operating SystemAndroid Oreo My Question or Issue I have gotten an interstitial ad even though I pay for premium service.
Plan Premium Country US Device Samsung Galaxy 8 Operating System Android Oreo My Question or Issue I have gotten an interstitial ad even though I pay for premium service....
Spotify Legend
587 Views
1 replies
0 likes
I want to stream songs over WiFi only and not mobile data, and I don't want to keep flipping some options Everytime I'm not connected to WiFi. Please let me know how to do this. I don't know why this simple feature was so difficult to find.
I want to stream songs over WiFi only and not mobile data, and I don't want to keep flipping some options Everytime I'm not connected to WiFi. Please let me know how to do this. I don't know...
Spotify Legend
13321 Views
1 replies
5 likes
Hey when i use spotify on my samsung S9 the app stays on the notification screen on the top left (As seen on the screenshot here) but as soon as i pause the music, lock my phone and wait 10min the app disappears from the notification screen and i hav...
Hey when i use spotify on my samsung S9 the app stays on the notification screen on the top left (As seen on the screenshot here) but as soon as i pause the music, lock my phone and wait 10min t...
Gig Goer
339 Views
1 replies
0 likes
My Question or Issue When ads are supposed to play spotify stops playing. I have to turn it off and back on again to continue listening .
My Question or Issue When ads are supposed to play spotify stops playing. I have to turn it off and back on again to continue listening .
Spotify Legend
326 Views
1 replies
0 likes
My Question or Issue So I'm copying my playlist link to the Exchange, but I keep getting an error telling me I need to use a URI code.
My Question or Issue So I'm copying my playlist link to the Exchange, but I keep getting an error telling me I need to use a URI code.
Spotify Legend
352 Views
1 replies
0 likes
When trying to find "The Joe Budden Podcast", Im unable to find it while searching through the search bar and if I use a direct link to the podcast, it shows an empty library with a message that reads: "no episodes to show.". I've tried to search for...
When trying to find "The Joe Budden Podcast", Im unable to find it while searching through the search bar and if I use a direct link to the podcast, it shows an empty library with a message that read...
Spotify Legend
582 Views
1 replies
1 likes
PlanPremiumCountry USADeviceSamsung Galaxy S5Operating SystemAndroid Marshmallow (6.0) My Question or Issue I am no longer able to download any content, either podcasts or music. Nothing will download either via wifi or via cellular. I have plenty of...
Plan Premium Country USA Device Samsung Galaxy S5 Operating System Android Marshmallow (6.0) My Question or Issue I am no longer able to download any content, either podc...
211 Views
0 replies
0 likes
I have Android car stereo in my cars. The Spotify version installed is the same as in a tablet or mobile phone. This version is not friendly when driving. I am looking for a version similar like the one installed in Android Auto (i can't install AA o...
I have Android car stereo in my cars. The Spotify version installed is the same as in a tablet or mobile phone. This version is not friendly when driving. I am looking for a version similar like the ...
406 Views
0 replies
0 likes
In this last week, Spotify adds songs to my library without me downloading them from artists I do not knowPlanPremiumCountry Device(Xiaomi redmi 4A )Operating System(Android Nougat)
In this last week, Spotify adds songs to my library without me downloading them from artists I do not know Plan Premium Country Device (Xiaomi redmi 4A ) Operating System (Android Noug...
341 Views
0 replies
0 likes
PlanPremiumCountry AustraliaDeviceLG v30+ LG-H930DSOperating SystemAndroid 8.0.0 My Question or Issue Since the latest Spotify update 8.4.77.779 my spotify app is sturggling to connect to mobile network of Wi-Fi.Try to search for music mostly times o...
Plan Premium Country Australia Device LG v30+ LG-H930DS Operating System Android 8.0.0 My Question or Issue Since the latest Spotify update 8.4.77.779 my spotify app is s...
Casual Listener
815 Views
3 replies
0 likes
PlanPremiumCountryLatviaDeviceSamsung A5 2017 My Question or Issue There are certain songs that do not play for me. And they're not showing up as gray or unavailable. In fact, my friend, who also has premium, can listen to those songs with no problem...
Plan Premium Country Latvia Device Samsung A5 2017 My Question or Issue There are certain songs that do not play for me. And they're not showing up as gray or unavailable. In fac...
348 Views
0 replies
0 likes
