Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

387191 Views

545 replies

34 likes

Account
Free
  • 387191 Views
  • 545 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8037 Views

0 replies

7 likes

  • 8037 Views
  • 0 replies
  • 7 likes

Not able to store music on SD card (Xperia)

Plan Premium Country Turkey Device Xperia XZ Operating System Android Oreo My Question or IssueAlthough I have tried so many things about storing Spotify music on SD-card, none of them seems to work for me. I don't get to select it in-app because the...

Regular

Plan Premium   Country Turkey   Device Xperia XZ   Operating System Android Oreo     My Question or Issue Although I have tried so many things about storing Spotify...

Dragalus

Casual Listener

3211 Views

15 replies

1 likes

  • 3211 Views
  • 15 replies
  • 1 likes

App won't let me save music to my library

PlanPremiumCountry USADeviceSSG S8+Operating SystemAndroid My Question or Issue On my android app if I click the + to add a song to my library it turns to the green check, but it doesn't save to "my songs" and if you go back to the song's fullscreen ...

Newbie

Plan Premium Country  USA Device SSG S8+ Operating System Android   My Question or Issue  On my android app if I click the + to add a song to my library it turns to the green...

1416 Views

0 replies

1 likes

  • 1416 Views
  • 0 replies
  • 1 likes

Can't load albums

PlanPremiumCountry FranceDeviceOnePlus 5Operating SystemAndroid 8.1.0 My Question or IssueI can't load album details, it just loads forever. Clicking on "view album" when playing a song or directly clicking an album in my discoveries trigger this. LT...

Newbie

Plan Premium Country  France Device OnePlus 5 Operating System Android 8.1.0   My Question or Issue I can't load album details, it just loads forever. Clicking on "view album" whe...

CKapasa

Casual Listener

10568 Views

6 replies

7 likes

Albums
Android
connection
  • 10568 Views
  • 6 replies
  • 7 likes

Local Files don't download anymore (S8)

PlanPremiumCountryGermanyDeviceGalaxy S8Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, I use Spotify Premium and usually i can add local files to playlists and download them so i don't have to switch between the sa...

Newbie

Plan Premium Country Germany Device Galaxy S8 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello, I use Spotify Premium and usually i can add lo...

AeroZ

Composer

416 Views

1 replies

0 likes

  • 416 Views
  • 1 replies
  • 0 likes

Music quality reverts back to normal

PlanPremiumCountry DeviceSamsung Galaxy s8Operating System Android Oreo My Question or IssueMusic quality keeps reverting back to normal for both streaming and downloads.I have tried a clean reinstall, but the issue keeps persisting.

Roadie

  Plan Premium Country   Device Samsung Galaxy s8 Operating System Android Oreo  My Question or Issue Music quality keeps reverting back to normal for both streaming...

340 Views

0 replies

0 likes

  • 340 Views
  • 0 replies
  • 0 likes

Android app loading endlessly, green spinner

Hi,Recently the Spotify App on my Android phone has been really buggy. For some albums, or some search queries, the green spinner will appear indefinitely. It seems that anything that is NOT in the cache makes the app run into issues. I have tried re...

Newbie

Hi, Recently the Spotify App on my Android phone has been really buggy. For some albums, or some search queries, the green spinner will appear indefinitely. It seems that anything that is NOT in t...

AeroZ

Composer

666 Views

1 replies

0 likes

  • 666 Views
  • 1 replies
  • 0 likes

"Other apps" storage

PlanPremiumCountry EcuadorDeviceHuawei P10Operating SystemAndroid 8.0.0 My Question or IssueWhen i go into my spotify storage there is a download percentage, a cache one, and a "other apps" one that i dont know what it means and it is the percentage ...

Casual Listener

Plan Premium Country  Ecuador Device Huawei P10 Operating System Android 8.0.0   My Question or Issue When i go into my spotify storage there is a download percentage, a cache one...

5136 Views

0 replies

31 likes

  • 5136 Views
  • 0 replies
  • 31 likes

Superuser Contribution H.A.T.E. the updated app (Nov 2018) LOATHE it in fact.

I really miss the Browse feature, which can currently only be found on the desktop app. I liked that feature and used it regularly. I realize the interface is streamlined, and it does look pretty decent, but the sheer loss of functionality is frankly...

Music Fan

  I really miss the Browse feature, which can currently only be found on the desktop app. I liked that feature and used it regularly. I realize the interface is streamlined, and it does look pr...

Jemi

Spotify Legend

2139 Views

4 replies

3 likes

Android
app update
hate
hate app update
hate new app
Update
  • 2139 Views
  • 4 replies
  • 3 likes

Loading of albums

PlanPremiumCountry AustriaDeviceSamsung Galaxy 8 My Question or Issue I can't download the whole album of an artist (f.e. Herbert Groenemeyer, Frida Gold) but single songs.Thx for your supportF.Scherer

Newbie

Plan Premium Country  Austria Device Samsung Galaxy 8     My Question or Issue  I can't download the whole album of an artist (f.e. Herbert Groenemeyer, Frida Gold) but s...

290 Views

0 replies

0 likes

  • 290 Views
  • 0 replies
  • 0 likes

I can not make a folder on Android

Hi, I can make a folder of music on my computer but I cannot do it on Android!I'd like to a the same functionality on my Android as my Computer!PlanPremiumCountry United StatesDeviceSamsung Galaxy s8Operating SystemAndroid My Question or Issue Can't ...

Casual Listener

Hi, I can make a folder of music on my computer but I cannot do it on Android! I'd like to a the same functionality on my Android as my Computer! Plan Premium Country  United States Device...

jsannn

Community Legend

289 Views

1 replies

0 likes

  • 289 Views
  • 1 replies
  • 0 likes

Superuser Contribution Stuttering with Huawei P20 Pro and LDAC

PlanPremiumCountry DeviceHuawei P20 ProOperating SystemAndroid 8.1.0 My Question or IssueI suffer from a lot of stuttering when using the Spotify Android app in combination with my Sony WH-1000XM2 headphones using the LDAC audio codec. Did anyone hav...

Casual Listener

Plan Premium Country   Device Huawei P20 Pro Operating System Android 8.1.0   My Question or Issue I suffer from a lot of stuttering when using the Spotify Android app  ...

Jemi

Spotify Legend

5791 Views

3 replies

0 likes

  • 5791 Views
  • 3 replies
  • 0 likes

How to view all music from an artist. Not the shuffle button..

PlanPremiumCountry UkDeviceOnePlus 5tOperating System AndroidMy Question or Issue I want to be able to view all songs and not have to play the artist. The interface is clunky and shows all but what I want can this be customised so I see all artist tr...

Casual Listener

Plan Premium Country  Uk Device OnePlus 5t Operating System    Android My Question or Issue  I want to be able to view all songs and not have to play the artist. The int...

357 Views

0 replies

0 likes

n
  • 357 Views
  • 0 replies
  • 0 likes

Shuffle not working on one of my playlists

Spotify, it looks like this is a permanent problem, which means that it will be a commercial, not technical issue...... because you guys are smart enough to fix technical stuff, right?You owe it to your Premium Users to explain why this feature is no...

Newbie

Spotify, it looks like this is a permanent problem, which means that it will be a commercial, not technical issue...... because you guys are smart enough to fix technical stuff, right? You owe it to...

317 Views

0 replies

0 likes

  • 317 Views
  • 0 replies
  • 0 likes

Autoplay after album ends

PlanPremium DeviceSamsung Galaxy 7 My Question or Issue HiWhen an album I listen to is ending nothing is beeing played after, even due the autoplay mode is on.I remember it used to keep playing radio based on the album (it was when I was using Google...

Newbie

Plan Premium   Device Samsung Galaxy 7   My Question or Issue  Hi When an album I listen to is ending nothing is beeing played after, even due the autoplay mode is on. I remem...

292 Views

0 replies

0 likes

  • 292 Views
  • 0 replies
  • 0 likes

Landscape mode on Android

Hey guys, Is it right that there is no landscape mode for Samsung Galaxy S8?I'm not satisfied to use third apps to force spotify to do so. I would prefer if spotify would do it by its own...Version: 8.4.79.630Kind regards, Marcel

Newbie

Hey guys,  Is it right that there is no landscape mode for Samsung Galaxy S8? I'm not satisfied to use third apps to force spotify to do so. I would prefer if spotify would do it by its own......

RockstarFischer

Composer

413 Views

1 replies

0 likes

  • 413 Views
  • 1 replies
  • 0 likes

Can't connect to wifi on Honor 9 - 2

PlanPremiumCountry HungaryDeviceHonor 9Operating SystemAndroid 8.0.0 My Question or IssueSpotify doesn't see internet connection if the phone is connected to any Wifi network.To fix this, I deleted all the application's data and reinstall the applica...

Casual Listener

Plan Premium Country  Hungary Device Honor 9 Operating System Android 8.0.0   My Question or Issue Spotify doesn't see internet connection if the phone is connected to any Wi...

307 Views

0 replies

0 likes

  • 307 Views
  • 0 replies
  • 0 likes

Shuffle SERISOUSLY doesn't work

This has been a thing since the update happened but whenever i hit shuffle on the spotify app (i have free) if i wanted to reshuffle it and doesnt actually do it. it just stays on the same song. So in order to reshuffle my playlist of songs i have to...

Roadie

    This has been a thing since the update happened but whenever i hit shuffle on the spotify app (i have free) if i wanted to reshuffle it and doesnt actually do it. it just stays on the...

Gilligano

Newbie

427 Views

1 replies

0 likes

  • 427 Views
  • 1 replies
  • 0 likes

Spotify App can't open when logging in with Facebook on Chrome OS chromebook

PlanPremiumCountry USADeviceSamsung ChromebookOperating SystemChrome OS My Question or IssueWhen I try to login with facebook on my chromebook, it goes to facebook and I click do I want it the device to log in, it states that Chrome OS can't open the...

Visitor

Plan Premium Country  USA Device Samsung Chromebook Operating System Chrome OS   My Question or Issue When I try to login with facebook on my chromebook, it goes to facebook and I...

642 Views

0 replies

1 likes

chrome os
Facebook
  • 642 Views
  • 0 replies
  • 1 likes

Solved!! On the 30day trial, did I misunderstand?

I downloaded the Stopify app on my phoneI have thousands of songs stored on the same phone, but I cannot play those songs using the app??? Am I right in saying I have to transfer these files to my computer to sync with the spotify there and they will...

Newbie

I downloaded the Stopify app on my phone I have thousands of songs stored on the same phone, but I cannot play those songs using the app???   Am I right in saying I have to transfer these f...

Jose_M

Spotify Star

424 Views

1 replies

0 likes

  • 424 Views
  • 1 replies
  • 0 likes

Tiny audio cut.

PlanPremiumCountry MéxicoDeviceMoto z2 ForceOperating SystemAndroid 8.0.0 My Question or IssueTiny audio cut when i change a song. It's really annoying. Before I restore my phone, the app was still working well, so i dont know what happened.I restore...

Newbie

Plan Premium Country  México Device Moto z2 Force Operating System Android 8.0.0   My Question or Issue Tiny audio cut when i change a song. It's really annoying. Before I restore...

248 Views

0 replies

0 likes

  • 248 Views
  • 0 replies
  • 0 likes