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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375666 Views

541 replies

34 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7535 Views

0 replies

7 likes

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Loading of albums

PlanPremiumCountry AustriaDeviceSamsung Galaxy 8 My Question or Issue I can't download the whole album of an artist (f.e. Herbert Groenemeyer, Frida Gold) but single songs.Thx for your supportF.Scherer

Newbie

Plan Premium Country  Austria Device Samsung Galaxy 8     My Question or Issue  I can't download the whole album of an artist (f.e. Herbert Groenemeyer, Frida Gold) but s...

285 Views

0 replies

0 likes

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I can not make a folder on Android

Hi, I can make a folder of music on my computer but I cannot do it on Android!I'd like to a the same functionality on my Android as my Computer!PlanPremiumCountry United StatesDeviceSamsung Galaxy s8Operating SystemAndroid My Question or Issue Can't ...

Casual Listener

Hi, I can make a folder of music on my computer but I cannot do it on Android! I'd like to a the same functionality on my Android as my Computer! Plan Premium Country  United States Device...

jsannn

Community Legend

286 Views

1 replies

0 likes

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Superuser Contribution Stuttering with Huawei P20 Pro and LDAC

PlanPremiumCountry DeviceHuawei P20 ProOperating SystemAndroid 8.1.0 My Question or IssueI suffer from a lot of stuttering when using the Spotify Android app in combination with my Sony WH-1000XM2 headphones using the LDAC audio codec. Did anyone hav...

Casual Listener

Plan Premium Country   Device Huawei P20 Pro Operating System Android 8.1.0   My Question or Issue I suffer from a lot of stuttering when using the Spotify Android app  ...

Jemi

Spotify Legend

5743 Views

3 replies

0 likes

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How to view all music from an artist. Not the shuffle button..

PlanPremiumCountry UkDeviceOnePlus 5tOperating System AndroidMy Question or Issue I want to be able to view all songs and not have to play the artist. The interface is clunky and shows all but what I want can this be customised so I see all artist tr...

Casual Listener

Plan Premium Country  Uk Device OnePlus 5t Operating System    Android My Question or Issue  I want to be able to view all songs and not have to play the artist. The int...

352 Views

0 replies

0 likes

n
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Shuffle not working on one of my playlists

Spotify, it looks like this is a permanent problem, which means that it will be a commercial, not technical issue...... because you guys are smart enough to fix technical stuff, right?You owe it to your Premium Users to explain why this feature is no...

Newbie

Spotify, it looks like this is a permanent problem, which means that it will be a commercial, not technical issue...... because you guys are smart enough to fix technical stuff, right? You owe it to...

311 Views

0 replies

0 likes

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Autoplay after album ends

PlanPremium DeviceSamsung Galaxy 7 My Question or Issue HiWhen an album I listen to is ending nothing is beeing played after, even due the autoplay mode is on.I remember it used to keep playing radio based on the album (it was when I was using Google...

Newbie

Plan Premium   Device Samsung Galaxy 7   My Question or Issue  Hi When an album I listen to is ending nothing is beeing played after, even due the autoplay mode is on. I remem...

283 Views

0 replies

0 likes

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Landscape mode on Android

Hey guys, Is it right that there is no landscape mode for Samsung Galaxy S8?I'm not satisfied to use third apps to force spotify to do so. I would prefer if spotify would do it by its own...Version: 8.4.79.630Kind regards, Marcel

Newbie

Hey guys,  Is it right that there is no landscape mode for Samsung Galaxy S8? I'm not satisfied to use third apps to force spotify to do so. I would prefer if spotify would do it by its own......

RockstarFischer

Composer

407 Views

1 replies

0 likes

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Can't connect to wifi on Honor 9 - 2

PlanPremiumCountry HungaryDeviceHonor 9Operating SystemAndroid 8.0.0 My Question or IssueSpotify doesn't see internet connection if the phone is connected to any Wifi network.To fix this, I deleted all the application's data and reinstall the applica...

Casual Listener

Plan Premium Country  Hungary Device Honor 9 Operating System Android 8.0.0   My Question or Issue Spotify doesn't see internet connection if the phone is connected to any Wi...

303 Views

0 replies

0 likes

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Shuffle SERISOUSLY doesn't work

This has been a thing since the update happened but whenever i hit shuffle on the spotify app (i have free) if i wanted to reshuffle it and doesnt actually do it. it just stays on the same song. So in order to reshuffle my playlist of songs i have to...

Roadie

    This has been a thing since the update happened but whenever i hit shuffle on the spotify app (i have free) if i wanted to reshuffle it and doesnt actually do it. it just stays on the...

Gilligano

Newbie

416 Views

1 replies

0 likes

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Spotify App can't open when logging in with Facebook on Chrome OS chromebook

PlanPremiumCountry USADeviceSamsung ChromebookOperating SystemChrome OS My Question or IssueWhen I try to login with facebook on my chromebook, it goes to facebook and I click do I want it the device to log in, it states that Chrome OS can't open the...

Visitor

Plan Premium Country  USA Device Samsung Chromebook Operating System Chrome OS   My Question or Issue When I try to login with facebook on my chromebook, it goes to facebook and I...

640 Views

0 replies

1 likes

chrome os
Facebook
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Solved!! On the 30day trial, did I misunderstand?

I downloaded the Stopify app on my phoneI have thousands of songs stored on the same phone, but I cannot play those songs using the app??? Am I right in saying I have to transfer these files to my computer to sync with the spotify there and they will...

Newbie

I downloaded the Stopify app on my phone I have thousands of songs stored on the same phone, but I cannot play those songs using the app???   Am I right in saying I have to transfer these f...

Jose_M

Spotify Star

414 Views

1 replies

0 likes

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Tiny audio cut.

PlanPremiumCountry MéxicoDeviceMoto z2 ForceOperating SystemAndroid 8.0.0 My Question or IssueTiny audio cut when i change a song. It's really annoying. Before I restore my phone, the app was still working well, so i dont know what happened.I restore...

Newbie

Plan Premium Country  México Device Moto z2 Force Operating System Android 8.0.0   My Question or Issue Tiny audio cut when i change a song. It's really annoying. Before I restore...

244 Views

0 replies

0 likes

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Put the song, band, etc info on my Pixel 3 XL lock screen?

PlanPremiumCountry USDeviceGoogle Pixel 3 XLOperating SystemAndroid Pie (Android security patch level September 5, 2018) My Question or Issue I just got a Pixel 3 XL and can't get the Spotify information on the lock screen, IE: the song, band, album,...

Casual Listener

Plan Premium Country  US Device Google Pixel 3 XL Operating System Android Pie (Android security patch level September 5, 2018)   My Question or Issue  I just got a Pixel 3 X...

johannawho

Newbie

5300 Views

1 replies

0 likes

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Spotify disappearing from the notification screen (ANDROID)

Hey when i use spotify on my samsung S9 the app stays on the notification screen on the top left (same line as the time) (As seen on the screenshot here) but as soon as i pause the music, lock my phone and wait 10min a "spotify has closed" message ap...

Gig Goer

Hey when i use spotify on my samsung S9 the app stays on the notification screen on the top left (same line as the time) (As seen on the screenshot here) but as soon as i pause the music, lock m...

333 Views

0 replies

0 likes

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Spotify disappearing from the notification screen (ANDROID)

Hey when i use spotify on my samsung S9 the app stays on the notification screen on the top left (As seen on the screenshot here) but as soon as i pause the music, lock my phone and wait 10min the app disappears from the notification screen and i hav...

Gig Goer

Hey when i use spotify on my samsung S9 the app stays on the notification screen on the top left (As seen on the screenshot here) but as soon as i pause the music, lock my phone and wait 10min t...

MNC1

Gig Goer

530 Views

1 replies

0 likes

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Visual overlay issue

When i go out of the app and then go back into it I seem to be getting some sort of overlay issue, happens every single time I've already deleted the app and reinstalled it but no luck.PlanPremiumCountry IrelandDeviceSamsung Galaxy 8 My Question or I...

Newbie

When i go out of the app and then go back into it I seem to be getting some sort of overlay issue, happens every single time I've already deleted the app and reinstalled it but no luck. Plan Premiu...

311 Views

0 replies

0 likes

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Stuck with old interface

I'm using Spotify on Android 7.1.1 Xperia Z5(latest supported version) and the app is up to date. I'm on the premium family subscription. When I log out and create a new account without premium the interface is the new one with full album covers and ...

Casual Listener

I'm using Spotify on Android 7.1.1 Xperia Z5(latest supported version) and the app is up to date. I'm on the premium family subscription. When I log out and create a new account without premium the i...

333 Views

0 replies

0 likes

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Solved!! SEARCH function won't work and crashes Spotify

Hi - on my new Chromebook Acer 15 the search function won't work and crashes Spotify every time I try. I have reinstalled app from Google Play and tried several times without result. (The function works on Spotify Web)Thanks /SteffenN-DK

Casual Listener

Hi - on my new Chromebook Acer 15 the search function won't work and crashes Spotify every time I try. I have reinstalled app from Google Play and tried several times without result. (The function wo...

Zimp

Casual Listener

747 Views

5 replies

0 likes

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  • 5 replies
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Images of album and artist are not loading

PlanPremiumDeviceOneplus 5Operating SystemAndroid Oreo My Question or Issue Spotify is working properly but it's not loading any album or artist cover. I already tried deleting data,cache reinstalling the app but the issue keeps returning.

Regular

  Plan Premium Device Oneplus 5 Operating System Android Oreo   My Question or Issue  Spotify is working properly but it's not loading any album or artist cover. I already tri...

Beda1

Regular

12809 Views

10 replies

3 likes

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  • 3 likes

Sound is cutting out a couple of times when putting phone in pocket

PlanPremiumDeviceOnePlus 6Operating SystemAndroid 9 OxygenOS 9.0.2My Question or Issue Everytime I put my phone inside my pocket (or cover the front sensors) - when the phone enters "Pocket Mode", the sound is cutting out a couple of times, then cont...

Newbie

Plan Premium Device OnePlus 6 Operating System Android 9 OxygenOS 9.0.2 My Question or Issue  Everytime I put my phone inside my pocket (or cover the front sensors) - when the phone enter...

325 Views

0 replies

0 likes

  • 325 Views
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