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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375544 Views

541 replies

34 likes

Account
Free
  • 375544 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7533 Views

0 replies

7 likes

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Superuser Contribution The App has been crashing and burning the past week.

PlanPremiumCountryUSDeviceGalaxy S7 ActiveOperating SystemAndroid 8.0.0 My Question or IssueThe past week, the app has been losing functionality and has become downright unusable. The search no longer works, despite force stopping, logging out, and t...

Newbie

Plan Premium Country US Device Galaxy S7 Active Operating System Android 8.0.0  My Question or Issue The past week, the app has been losing functionality and has become downright unusab...

RockstarFischer

Composer

402 Views

1 replies

0 likes

  • 402 Views
  • 1 replies
  • 0 likes

Podcast stream to galaxy watch

PlanPremiumCountry USADeviceGalaxy watch 46 mmMy Question or IssueApp for new galaxy watch does not have an option to stream my podcasts over LTE. When will this feature be added to the galaxy watch app?

Casual Listener

  Plan Premium Country  USA Device Galaxy watch 46 mm My Question or Issue App for new galaxy watch does not have an option to stream my podcasts over LTE.  When will this feat...

RockstarFischer

Composer

958 Views

1 replies

4 likes

  • 958 Views
  • 1 replies
  • 4 likes

Spotify has closed notification

PlanPremiumCountry FranceDevice(Samsung Galaxy S9)Operating System(Android Oreo) My Question or Issue When i pause the music on spotify and wait a short moment i receive a "Spotify has closed notification" notification and i can't use my spotify widg...

Gig Goer

Plan Premium Country  France Device (Samsung Galaxy S9) Operating System (Android Oreo)   My Question or Issue   When i pause the music on spotify and wait a short mome...

334 Views

0 replies

0 likes

  • 334 Views
  • 0 replies
  • 0 likes

Superuser Contribution Library not syncing

PlanPremium (on another account)CountryUSA DeviceZTE Z798BLOperating SystemAndroid 6.0.1My Question or IssueAfter I signed up for Spotify Premium (specifically, Premium for Students) on my computer, I downloaded and logged into the app on my cell pho...

Visitor

Plan Premium (on another account) Country USA  Device ZTE Z798BL Operating System Android 6.0.1 My Question or Issue After I signed up for Spotify Premium (specifically, Premium for Stu...

Peter

Spotify Legend

794 Views

1 replies

0 likes

  • 794 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trouble getting podcasts to play

I'm having trouble podcasts. They don't show up my brows section and the only way to bring them up is by literally typing in "podcasts" into the search, which will then bring up podcasts as a genre. I click that open up the education section, and it ...

Newbie

I'm having trouble podcasts. They don't show up my brows section and the only way to bring them up is by literally typing in "podcasts" into the search, which will then bring up podcasts as a genre. ...

Peter

Spotify Legend

340 Views

1 replies

0 likes

  • 340 Views
  • 1 replies
  • 0 likes

Superuser Contribution Audio quality noticeably lower on mobile

PlanPremiumCountry USDeviceSamsung Galaxy J3 My Question or IssueTitle pretty much sums it up. Web player and desktop app sound much better as opposed to mobile.

Newbie

Plan Premium Country  US Device Samsung Galaxy J3  My Question or Issue Title pretty much sums it up. Web player and desktop app sound much better as opposed to mobile.   

Peter

Spotify Legend

2399 Views

2 replies

0 likes

Android
Mobile
quality
  • 2399 Views
  • 2 replies
  • 0 likes

Superuser Contribution Artist's Mixes

PlanPremiumCountry Canada Operating System(iOS 12 My Question or Issue I used to be able to search an artist and get a "mix" that contained "like" music. That feature seems to have disappeared, or is it someplace where I don't know where it is?

Casual Listener

Plan Premium Country  Canada   Operating System (iOS 12   My Question or Issue  I used to be able to search an artist and get a "mix" that contained "like" music.  T...

Peter

Spotify Legend

1818 Views

7 replies

0 likes

  • 1818 Views
  • 7 replies
  • 0 likes

Stopped Playing midway

Hi, After the update yesterday I have encountered several issues.1. The song that is currently playing (downloaded already) stops midway.1.1 if an app notifies1.2 if I open an app1.3 even if i am not doing anythingit just stops and when I go back to ...

Newbie

Hi,   After the update yesterday I have encountered several issues. 1. The song that is currently playing (downloaded already) stops midway. 1.1 if an app notifies 1.2 if I open an app 1.3...

532 Views

0 replies

0 likes

  • 532 Views
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  • 0 likes

Please Spotify!!

I have been your biggest advocate and fan, i beam with pride when my friends finally listen to me and go premium. #greatlifechoicesMusic helps my mental health so much. As a 90s kid who started on cassettes, Spotify is a magical wonderland of music t...

Newbie

I have been your biggest advocate and fan, i beam with pride when my friends finally listen to me and go premium. #greatlifechoices Music helps my mental health so much.  As a 90s kid who star...

Illmatic85x

Regular

404 Views

1 replies

1 likes

  • 404 Views
  • 1 replies
  • 1 likes

unable to watch music videos

PlanPremiumCountry franceDeviceHUAWEI Y6 Pro 2017, MacBook AirOperating System i have no ideaMy Question or Issue Why am i unable to watch any vertical videos? i searched for the same thing on spotify community but couldn't find any answers. please h...

Newbie

  Plan Premium Country  france Device HUAWEI Y6 Pro 2017, MacBook Air Operating System  i have no idea My Question or Issue  Why am i unable to watch any vertical videos...

327 Views

0 replies

0 likes

  • 327 Views
  • 0 replies
  • 0 likes

Playlist problems

PlanPremiumCountry UkDeviceSamsung 8Operating systemAndroid My Question or Issue So before I could go into my playlist and in the search box put say e.g. Calvin Harris. All the songs that featured Calvin Harris would come. I could pick a song and aft...

Newbie

Plan Premium Country  Uk Device Samsung 8 Operating system Android    My Question or Issue  So before I could go into my playlist and in the search box put say e.g. Calv...

448 Views

0 replies

0 likes

  • 448 Views
  • 0 replies
  • 0 likes

Can't play Beatles White Album without Spotify Android APP Closing

PlanPremiumCountry PerúDeviceMotorola Moto Z PlayOperating System Android 8.0 My Question or IssueCan't play Beatles White Album without Spotify Android APP Closing When I enter the album White Album 50th anniversary of The Beatles, I can hear a song...

Newbie

Plan Premium Country  Perú Device Motorola Moto Z Play Operating System  Android 8.0   My Question or Issue Can't play Beatles White Album without Spotify Android APP Closing...

584 Views

0 replies

0 likes

  • 584 Views
  • 0 replies
  • 0 likes

Not able to store music on SD card (Xperia)

Plan Premium Country Turkey Device Xperia XZ Operating System Android Oreo My Question or IssueAlthough I have tried so many things about storing Spotify music on SD-card, none of them seems to work for me. I don't get to select it in-app because the...

Regular

Plan Premium   Country Turkey   Device Xperia XZ   Operating System Android Oreo     My Question or Issue Although I have tried so many things about storing Spotify...

Dragalus

Casual Listener

3135 Views

15 replies

1 likes

  • 3135 Views
  • 15 replies
  • 1 likes

App won't let me save music to my library

PlanPremiumCountry USADeviceSSG S8+Operating SystemAndroid My Question or Issue On my android app if I click the + to add a song to my library it turns to the green check, but it doesn't save to "my songs" and if you go back to the song's fullscreen ...

Newbie

Plan Premium Country  USA Device SSG S8+ Operating System Android   My Question or Issue  On my android app if I click the + to add a song to my library it turns to the green...

1404 Views

0 replies

1 likes

  • 1404 Views
  • 0 replies
  • 1 likes

Can't load albums

PlanPremiumCountry FranceDeviceOnePlus 5Operating SystemAndroid 8.1.0 My Question or IssueI can't load album details, it just loads forever. Clicking on "view album" when playing a song or directly clicking an album in my discoveries trigger this. LT...

Newbie

Plan Premium Country  France Device OnePlus 5 Operating System Android 8.1.0   My Question or Issue I can't load album details, it just loads forever. Clicking on "view album" whe...

CKapasa

Casual Listener

10540 Views

6 replies

7 likes

Albums
Android
connection
  • 10540 Views
  • 6 replies
  • 7 likes

Local Files don't download anymore (S8)

PlanPremiumCountryGermanyDeviceGalaxy S8Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, I use Spotify Premium and usually i can add local files to playlists and download them so i don't have to switch between the sa...

Newbie

Plan Premium Country Germany Device Galaxy S8 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello, I use Spotify Premium and usually i can add lo...

AeroZ

Composer

409 Views

1 replies

0 likes

  • 409 Views
  • 1 replies
  • 0 likes

Music quality reverts back to normal

PlanPremiumCountry DeviceSamsung Galaxy s8Operating System Android Oreo My Question or IssueMusic quality keeps reverting back to normal for both streaming and downloads.I have tried a clean reinstall, but the issue keeps persisting.

Roadie

  Plan Premium Country   Device Samsung Galaxy s8 Operating System Android Oreo  My Question or Issue Music quality keeps reverting back to normal for both streaming...

330 Views

0 replies

0 likes

  • 330 Views
  • 0 replies
  • 0 likes

Android app loading endlessly, green spinner

Hi,Recently the Spotify App on my Android phone has been really buggy. For some albums, or some search queries, the green spinner will appear indefinitely. It seems that anything that is NOT in the cache makes the app run into issues. I have tried re...

Newbie

Hi, Recently the Spotify App on my Android phone has been really buggy. For some albums, or some search queries, the green spinner will appear indefinitely. It seems that anything that is NOT in t...

AeroZ

Composer

646 Views

1 replies

0 likes

  • 646 Views
  • 1 replies
  • 0 likes

"Other apps" storage

PlanPremiumCountry EcuadorDeviceHuawei P10Operating SystemAndroid 8.0.0 My Question or IssueWhen i go into my spotify storage there is a download percentage, a cache one, and a "other apps" one that i dont know what it means and it is the percentage ...

Casual Listener

Plan Premium Country  Ecuador Device Huawei P10 Operating System Android 8.0.0   My Question or Issue When i go into my spotify storage there is a download percentage, a cache one...

5098 Views

0 replies

29 likes

  • 5098 Views
  • 0 replies
  • 29 likes