Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumCountryU.S.A. DeviceOnePlus 5 Operating SystemAndroid Oreo My Question or IssueApp works just fine on wifi but as soon as I switch to my mobile network, it displays 'No Internet connection available'. Anything other than Spotify uses my mo...
Plan Premium Country U.S.A. Device OnePlus 5 Operating System Android Oreo My Question or Issue App works just fine on wifi but as soon as I switch to my mobile netw...
704 Views
0 replies
1 likes
ok so i just added a few new albums to my playlist and it won't play my old music i added before hand, just my recently added ones. please help, its super annoying and i keep hearing the same albums over and over again.
ok so i just added a few new albums to my playlist and it won't play my old music i added before hand, just my recently added ones. please help, its super annoying and i keep hearing the same albums ...
328 Views
0 replies
1 likes
PlanPremiumCountry France DeviceXperia Z3 Compact My Question or Issue Hello, it's been a few days since I can't get the private session working because the button doesn't work.I tried uninstall and reinstall the app a couple of times but nothing is ...
Plan Premium Country France Device Xperia Z3 Compact My Question or Issue Hello, it's been a few days since I can't get the private session working because the ...
Casual Listener
1007 Views
3 replies
2 likes
DeviceSamsung Galaxy Watch (2018)Operating System(Tizen 4.0), Spotify WiFi/offline mode Hi,I got this really annoying issue on my new amazing Galaxy Watch. When working out with the Samsung Health app, Spotify automatically starts playing the most re...
Device Samsung Galaxy Watch (2018) Operating System (Tizen 4.0), Spotify WiFi/offline mode Hi, I got this really annoying issue on my new amazing Galaxy Watch. When working out w...
Spotify Legend
6826 Views
17 replies
12 likes
I just got a shiny new Pixel 2 XL (Verizon, Android 9.0 Pie). I love it! But whenever I use Spotify it just quits playing the moment I shift to another app or the screen goes off. Which sucks cause Iistening to music in my car is ESSENTIAL to my life...
I just got a shiny new Pixel 2 XL (Verizon, Android 9.0 Pie). I love it! But whenever I use Spotify it just quits playing the moment I shift to another app or the screen goes off. Which sucks c...
Spotify Legend
836 Views
1 replies
0 likes
PlanPremiumDeviceSamsung A320FLOperating SystemAndroid Oreo My Question or Issue
Plan Premium Device Samsung A320FL Operating System Android Oreo My Question or Issue
Spotify Star
494 Views
1 replies
1 likes
Hello, I am using Spotify for Android. Spotify keeps signing me out whenever I open the app, and it's NOT because I cleared the app's data.It's because whenever I close the app, it signs me out. I don't know why this happened, but I didn't even hit "...
Hello, I am using Spotify for Android. Spotify keeps signing me out whenever I open the app, and it's NOT because I cleared the app's data. It's because whenever I close the app, it signs m...
Spotify Star
11160 Views
10 replies
0 likes
the android version of the app regularly hangs at the green circle spinning whenever I try to put in basic search queries, and even when I go select an artist from my library, even a popular one, like Kendrick. It just hangs! How can this be? The mus...
the android version of the app regularly hangs at the green circle spinning whenever I try to put in basic search queries, and even when I go select an artist from my library, even a popular one, lik...
Spotify Legend
1608 Views
1 replies
0 likes
PlanPremium DeviceMotorola Moto G4Operating SystemAndroid 7.0 My Question or Issue I have a playlist containing 500+ songs. Now I want to download these songs to listen to offline. Originally I have set it to be saved on the SD-card. But for some rea...
Plan Premium Device Motorola Moto G4 Operating System Android 7.0 My Question or Issue I have a playlist containing 500+ songs. Now I want to download these songs to listen...
Spotify Legend
1126 Views
5 replies
0 likes
PlanPremiumCountry United KingdomDeviceSamsung Galaxy Note 8Operating SystemAndroid Oreo I've encountered something weird. After going out of the Spotify and going back in after 1-2 times, I get a strange visual bug. I have mostly all normal function...
Plan Premium Country United Kingdom Device Samsung Galaxy Note 8 Operating System Android Oreo I've encountered something weird. After going out of the Spotify and going ba...
Spotify Legend
468 Views
1 replies
0 likes
PlanPremiumCountry England DeviceSamsung galaxy S6 edge My Question or IssueI have spotify downloaded on my phone and it works fine with playing music I have downloaded however when I go to search new music it only let's me search for music I've down...
Plan Premium Country England Device Samsung galaxy S6 edge My Question or Issue I have spotify downloaded on my phone and it works fine with playing music I have do...
Spotify Legend
617 Views
1 replies
0 likes
PlanPremiumCountryUSA DeviceSamsung Galaxy S7 activeOperating SystemAndroid 8.0 My Question or IssueSpotify on my phone stopped saving files to my SD card. I opened the Spotify Settings and there is no longer a Storage option. Is there any way to mak...
Plan Premium Country USA Device Samsung Galaxy S7 active Operating System Android 8.0 My Question or Issue Spotify on my phone stopped saving files to my SD card. I opened th...
Gig Goer
778 Views
1 replies
0 likes
Google Assistant will not play downloaded tracks in Spotify when Spotify is in offline mode. Is there a fix?
Google Assistant will not play downloaded tracks in Spotify when Spotify is in offline mode. Is there a fix?
418 Views
0 replies
2 likes
PlanPremiumCountryUnited KingdomDeviceOnePlus 5TOperating SystemAndroid Oreo 8.1 My Question or IssueHey there, I'm a long time (long long time) Spotify user, and it's only recently I've started perusing the forums. Anyway I decided I'd like to opt i...
Plan Premium Country United Kingdom Device OnePlus 5T Operating System Android Oreo 8.1 My Question or Issue Hey there, I'm a long time (long long time) Spotify user, and it's o...
Composer
1558 Views
4 replies
4 likes
PlanFreeCountry U.S./MexicoDeviceMoto G5 My Question or Issue I registered for Spotify when I was in Mexico earlier this year, but I am in the U.S. now and this is where I'll be for the duration. I can't login on the Android app. It won't recognize m...
Plan Free Country U.S./Mexico Device Moto G5 My Question or Issue I registered for Spotify when I was in Mexico earlier this year, but I am in the U.S. now and this...
Regular
484 Views
1 replies
0 likes
Hi, I've always been able to pick specific artits in my own created playlist (Over 1,500 songs) and shuffle songs just by that one artist but all of a sudden but all of a sudden it will not work and Spotify seem unable to help,I'm a premium user and ...
Hi, I've always been able to pick specific artits in my own created playlist (Over 1,500 songs) and shuffle songs just by that one artist but all of a sudden but all of a sudden it will not ...
287 Views
0 replies
0 likes
PlanPremiumCountry USDeviceGalaxy S8Operating SystemAndroid 8.0 My Question or Issue Spotify will not let me search for a song or artist. Every time I try, it says to go online to search. I know that im online, because browse and discover work perfec...
Plan Premium Country US Device Galaxy S8 Operating System Android 8.0 My Question or Issue Spotify will not let me search for a song or artist. Every time I try, it says ...
Spotify Legend
428 Views
1 replies
0 likes
PlanPremiumCountryUSDeviceGalaxy S9Operating SystemAndroid/Windows My Question or IssueI have been premium for about a month and have no personalized playlists. No New Releases for you, No Discover Weely, No Release Radar. Nothing. I JUST got a tiny ...
Plan Premium Country US Device Galaxy S9 Operating System Android/Windows My Question or Issue I have been premium for about a month and have no personalized playlists. No N...
Casual Listener
717 Views
3 replies
0 likes
PlanPremium Country USADeviceSamsung Galaxy 9+Operating SystemAndroid My Question or Issue
Plan Premium Country USA Device Samsung Galaxy 9+ Operating System Android My Question or Issue
777 Views
0 replies
0 likes
Sometimes on my free Spotify mobile app, my playlists will randomly stop, and then seemingly play some other, random playlist that I've never heard of. The only fix I've found is to restart my entire device. Any Help?
Sometimes on my free Spotify mobile app, my playlists will randomly stop, and then seemingly play some other, random playlist that I've never heard of. The only fix I've found is to restart my entire...
Spotify Legend
466 Views
1 replies
1 likes
