Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Mad4music
  • Visitor
  • 31982 Views
  • 62 replies
  • 25 likes
  • 31982 Views
  • 62 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 872426 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 872426 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25147 Views
  • 3 replies
  • 0 likes
  • 25147 Views
  • 3 replies
  • 0 likes

Superuser Contribution Offline even though full internet connection

I've been using the app for years and I just recently started getting this error. Whenever I search for music that I don't have downloaded, it says "No offline results. Go online to search millions of songs" even though I have a full internet connect...

  • Newbie
  •   I've been using the app for years and I just recently started getting this error. Whenever I search for music that I don't have downloaded, it says "No offline results. Go online to search mi...
  • Peter
  • Spotify Legend
  • 398 Views
  • 1 replies
  • 0 likes
  • 398 Views
  • 1 replies
  • 0 likes

Superuser Contribution Random Pausing and No Spotify bar in phone pull down menu

PlanStudent PremiumCountry USADeviceSamsung Galaxy S8Operating SystemMost recent, not sure what it's called but I'm fully updated My Question or IssueI have 2 issues. The first is that the music keeps randomly pausing and I have to keep hitting play ...

  • Newbie
  • Plan Student Premium Country  USA Device Samsung Galaxy S8 Operating System Most recent, not sure what it's called but I'm fully updated   My Question or Issue I have 2 issues. Th...
  • Peter
  • Spotify Legend
  • 312 Views
  • 1 replies
  • 0 likes
  • 312 Views
  • 1 replies
  • 0 likes

Superuser Contribution "add to home screen"

PlanFreeCountry CanadaDeviceLG G4Operating SystemAndroid 6.0My Question or IssueHello gentlemen, If I want to add a shortcut to my playlist on the home screen of my Android, the option "add to home screen" is no longer visible or is no longer availab...

  • Casual Listener
  • Plan Free Country  Canada Device LG G4 Operating System Android 6.0 My Question or Issue Hello gentlemen, If I want to add a shortcut to my playlist on the home screen of my Androi...
  • Peter
  • Spotify Legend
  • 4338 Views
  • 1 replies
  • 4 likes
  • 4338 Views
  • 1 replies
  • 4 likes

Superuser Contribution Problems with the app since the recent update

PlanPremiumCountry The NetherlandsDevice( Samsung Galaxy 8 )Operating System( Android 8.0.0 ) My Question or IssueSince the recent update has the app a lot of bugs.For example: When out of the app, the bar with pauze and skip etc. can sometimes dissa...

  • Regular
  • Plan Premium Country  The Netherlands Device ( Samsung Galaxy 8 ) Operating System ( Android 8.0.0 )   My Question or Issue Since the recent update has the app a lot of bugs. For...
  • Peter
  • Spotify Legend
  • 1928 Views
  • 1 replies
  • 0 likes
  • 1928 Views
  • 1 replies
  • 0 likes

Solved!! Where is downloaded music stored on Android?

PlanPremiumCountry UKDeviceOneplus OneOperating SystemAndroid one My Question or Issue Hi, My question is where is the downloaded music stored in the filesystem, and can I access it without root?I want to put my downloaded music onto an sd card attac...

  • Casual Listener
  • Plan Premium Country  UK Device Oneplus One Operating System Android one   My Question or Issue  Hi,   My question is where is the downloaded music stored in the files...
  • Appelflappen
  • Casual Listener
  • 2918 Views
  • 2 replies
  • 0 likes
  • 2918 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify Always Loses Connection With Phone While Playing Through Sonos Speaker

PlanPremiumCountry U.S.DeviceGalaxy Note 9Operating SystemAndroid My Question or Issue Everytime I start music on my phone to play through my Sonos One speaker, Spotify loses connection with Sonos. After a very short time, when I open Spotify back on...

  • Gig Goer
  • Plan Premium Country  U.S. Device Galaxy Note 9 Operating System Android   My Question or Issue  Everytime I start music on my phone to play through my Sonos One speaker, Spo...
  • Peter
  • Spotify Legend
  • 2936 Views
  • 3 replies
  • 2 likes
  • 2936 Views
  • 3 replies
  • 2 likes

Multiple playback, Now Playing and Android Spotify widget issues on Galaxy Note 8

PlanPremiumCountry USADeviceSamsung Galaxy Note 8 (carrier is Sprint)Operating SystemAndroid Oreo 8.0.0 My Question or IssueI have been experiencing many issues with audio playback, Now Playing information, and the Spotify widget for Android for at l...

  • Newbie
  • Plan Premium Country  USA Device Samsung Galaxy Note 8 (carrier is Sprint) Operating System Android Oreo 8.0.0    My Question or Issue I have been experiencing many issues wi...
  • jsannn
  • Community Legend
  • 839 Views
  • 1 replies
  • 0 likes
  • 839 Views
  • 1 replies
  • 0 likes

music stops playing every now and than

Hi, i have spotify premium, on my google pixel 1 (Android 9), recently installed. The music stops playing very often, without me stopping it. It happens more and more, today something like every 15-20 minutes. Haven't timed it but it seems completely...

  • Casual Listener
  •   Hi, i have spotify premium, on my google pixel 1 (Android 9), recently installed. The music stops playing very often, without me stopping it. It happens more and more, today something like ev...
  • jsannn
  • Community Legend
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot connect to the internet on android

PlanPremiumCountryUkDeviceOneplus 3TOperating SystemOreo My Question or Issue I cannot connect to the internet in the app unless I am on wifi . I receive the message 'No internet connection available'. I have tried 4g, 3g, VPNs (different countries a...

  • Newbie
  • Plan Premium Country Uk Device Oneplus 3T Operating System Oreo   My Question or Issue  I cannot connect to the internet in the app unless I am on wifi . I receive the message 'No...
  • Peter
  • Spotify Legend
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Superuser Contribution Download to Kindle using Premium for family

PlanPremiumOperating SystemAndroid Kindle My Question or Issue Hi, I have premium for family. As well as myself there are four family members, all using Kindles. I want to be able to use spotify on both of my kindles, my 7 inch Amazon Fire and my Kin...

  • Casual Listener
  • Plan Premium Operating System Android Kindle   My Question or Issue  Hi, I have premium for family. As well as myself there are four family members, all using Kindles. I want to be ab...
  • Peter
  • Spotify Legend
  • 310 Views
  • 1 replies
  • 0 likes
  • 310 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android] Search Engine and Skipping Music

Plan: PremiumCountry: BrasilDevice: Xiaomi Rednote 4XOperating System: Android 7.0 My Question or Issue: I'm having two major problems problems using Spotify in my new phone, first, I can't pass the music unlimitedly, it stops after a certain ammount...

  • Newbie
  • Plan: Premium Country: Brasil Device: Xiaomi Rednote 4X Operating System: Android 7.0     My Question or Issue:  I'm having two major problems problems using Spotify in my ...
  • Peter
  • Spotify Legend
  • 417 Views
  • 1 replies
  • 0 likes
  • bug
    music
    Search
    skip
    title
  • 417 Views
  • 1 replies
  • 0 likes

Superuser Contribution recently played strange songs

PlanPremiumCountrySlovakiaDeviceGalaxy 9Operating SystemAndroid OreoMy Question or IssueWhen I'm playing my playlist or songs, suddenly it stops and starts play song which I didn't play (totally different kind of music) and pop up info about new soun...

  • Newbie
  • Plan Premium Country Slovakia Device Galaxy 9 Operating System Android Oreo My Question or Issue When I'm playing my playlist or songs, suddenly it stops and starts play song which I di...
  • Peter
  • Spotify Legend
  • 796 Views
  • 3 replies
  • 0 likes
  • 796 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Behind the Lyrics

PlanFreeCountryAmerica Device(Samsung Galaxy S7 edge) My Question or Issue Cannot get my btl to work.

  • Casual Listener
  • Plan Free Country America   Device (Samsung Galaxy S7 edge)     My Question or Issue  Cannot get my btl to work.
  • Katerina
  • Spotify Legend
  • 397 Views
  • 3 replies
  • 0 likes
  • 397 Views
  • 3 replies
  • 0 likes

Who broke Spotify on android?

PlanPremium Country Australian S9+Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Spotify is major bugging out Tracks stop, notifications missing, unable to forward tracks Can you fire the intern?

  • Casual Listener
  • Plan Premium  Country  Australian  S9+ Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  Spotify is major bugging out  Track...
  • 341 Views
  • 0 replies
  • 1 likes
  • 341 Views
  • 0 replies
  • 1 likes

How to fast forward or rewind using my samsung watch

When using my Samsung S3 watch rather than using the scroll wheel to change to the next song could you use it to fast forward or rewind with in that song? I don't see any way to use my watch to rewind or fast forward if someone knows how that works p...

  • Casual Listener
  •    When using my Samsung S3 watch rather than using the scroll wheel to change to the next song could you use it to fast forward or rewind with in that song?  I don't see any way to u...
  • 1466 Views
  • 0 replies
  • 3 likes
  • Userface
  • 1466 Views
  • 0 replies
  • 3 likes

[PLAYBACK] Songs quickly pausing and resuming after starting playback

PlanPremiumCountryBrazilDeviceMoto X4Operating SystemAndroid 8.0 My Question or IssueAfter playing a song anywhere in the app, it quickly pauses and then resumes (the song will play for one second, then pause for less than a second, then resume playi...

  • Newbie
  • Plan Premium Country Brazil Device Moto X4 Operating System Android 8.0   My Question or Issue After playing a song anywhere in the app, it quickly pauses and then resumes (the song wi...
  • 339 Views
  • 0 replies
  • 0 likes
  • playback
    Playback issue
    Playback problem
  • 339 Views
  • 0 replies
  • 0 likes

Podcasts do not maintain position when paused or stopped

PlanPremiumCountry AUSDeviceOppoOperating SystemAndroid Windows 10 My Question or Issue This happens on both Windows and Andriod. Spotify loses the positions of podcasts which are generally over 20mins. This happens randomly and sparodicaly. I can't ...

  • Casual Listener
  • Plan Premium Country  AUS Device Oppo Operating System Android Windows 10   My Question or Issue   This happens on both Windows and Andriod. Spotify loses the positions of p...
  • Achmann007
  • Casual Listener
  • 1906 Views
  • 2 replies
  • 7 likes
  • 1906 Views
  • 2 replies
  • 7 likes

To pause or not to pause

PremiumAustraliaSamsung Galaxy 9Everyday Spotify will pause at around the 10 minute mark. This will happen 4 or 5 times then stop pausing Tried all suggestions on community blog. Will happen when at home, out , using headset or stereo. Is a little an...

  • Casual Listener
  • Premium Australia Samsung Galaxy 9 Everyday Spotify will pause at around the 10 minute mark. This will happen 4 or 5 times then stop pausing   Tried all suggestions on community blog. &nbs...
  • 139 Views
  • 0 replies
  • 0 likes
  • 139 Views
  • 0 replies
  • 0 likes

Superuser Contribution Liked from radio playlist disappeared

Plan fsmilyFree/PremiumCountry Android8 Rca maven pro I had a collection of songs on my liked from radio playlist and I just changed it's title to another playlist name and now I have no liked from radio list. When I like new stuff on radio it highli...

  • Roadie
  • Plan fsmily Free/Premium Country     Android8  Rca maven pro   I had a collection of songs on my liked from radio playlist and I just changed it's title to another playlis...
  • coalminecanary
  • Roadie
  • 536 Views
  • 2 replies
  • 0 likes
  • 536 Views
  • 2 replies
  • 0 likes

Spotify only runs on background for 10minutes

PlanPremiumCountry NetherlandsDeviceHTC one M10Operating SystemAndroid 8.0.0 My Question or Issue Normally when i use Spotify it will run on the background when i play music. I can see the small Spotify symbol in the top left corner of my screen and ...

  • Casual Listener
  • Plan Premium Country  Netherlands Device HTC one M10 Operating System Android 8.0.0   My Question or Issue  Normally when i use Spotify it will run on the background when i p...
  • AeroZ
  • Composer
  • 619 Views
  • 1 replies
  • 0 likes
  • background
    playing
    Spotify
    stops
  • 619 Views
  • 1 replies
  • 0 likes