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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

110780 Views

26 replies

3 likes

  • 110780 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

RCox451

Visitor

223058 Views

141 replies

11 likes

Android
autoplay
bluetooth
  • 223058 Views
  • 141 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

579995 Views

79 replies

3 likes

  • 579995 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

477634 Views

577 replies

40 likes

Account
Free
  • 477634 Views
  • 577 replies
  • 40 likes

Superuser Contribution App keeps crashing

My Question or Issue Hi. I seem to have quite a complex situatuon here. I'm subscribed to a family premium plan and I've paid the fee for until April 2019. The problem is I live in Serbia now, and my plan is made from Italy. The app works perfectly o...

Newbie

My Question or Issue  Hi. I seem to have quite a complex situatuon here. I'm subscribed to a family premium plan and I've paid the fee for until April 2019. The problem is I live in Serbia now,...

Jemi

Spotify Legend

395 Views

1 replies

0 likes

  • 395 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local files trouble not playing on Android

PlanPremiumCountryUS DeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or Issue I'm having an ongoing problem and I don't know whether it's related to my phone or my desktop (Windows), or perhaps neither. I fully understand the mechanics...

Newbie

Plan Premium Country US  Device Samsung Galaxy 9 Operating System Android Oreo   My Question or Issue  I'm having an ongoing problem and I don't know whether it's relate...

Jemi

Spotify Legend

465 Views

1 replies

0 likes

  • 465 Views
  • 1 replies
  • 0 likes

Playlist sorting on Galaxy Watch

PlanPremiumCountryUSA DeviceSamsung Watch My Question or Issue Just got the Samsung Galaxy Watch specifically for offline Spotify music. But I can't organize how my songs are listed (artist, song title, etc.). Am I missing a setting somewhere? This s...

Regular

Plan Premium Country USA    Device Samsung Watch   My Question or Issue  Just got the Samsung Galaxy Watch specifically for offline Spotify music. But I can't organize ho...

Wkp82

Regular

1835 Views

1 replies

2 likes

  • 1835 Views
  • 1 replies
  • 2 likes

Superuser Contribution Podcasts won't load at all when offline.

Plan PremiumDeviceSamsung Galaxy S8 plusMy Question or IssueEverytime I'm offline and I try to access the podcasts page it never loads. Yes I have downloaded the podcasts for offline use. Doesn't matter at all when I'm offline none of the podcasts or...

Casual Listener

Plan Premium Device Samsung Galaxy S8 plus My Question or Issue Everytime I'm offline and I try to access the podcasts page it never loads. Yes I have downloaded the podcasts for offline use...

Jemi

Spotify Legend

1294 Views

1 replies

0 likes

  • 1294 Views
  • 1 replies
  • 0 likes

Superuser Contribution all offline song gone when I restat my phone

All offline song gone when I restart my phone yesterday.How can I get it back ? Those song have been save on my sd card. PlanPremium Operating System Android

Newbie

All offline song gone when I restart my phone yesterday. How can I get it back ? Those song have been save on my sd card.   Plan Premium   Operating System  Android  

Katerina

Spotify Legend

431 Views

1 replies

0 likes

  • 431 Views
  • 1 replies
  • 0 likes

Superuser Contribution Song artworks not showing on Instagram story

Plan PremiumCountry FranceDevice AnyOperating System Android 8.0, iOS 12.1 Hello, I have noticed that when I want to share a song, artist or album (tested all these out before posting here) as an Instagram story, the generated story only displays a g...

Regular

  Plan Premium Country France Device Any Operating System Android 8.0, iOS 12.1    Hello, I have noticed that when I want to share a song, artist or album (te...

Katerina

Spotify Legend

2302 Views

1 replies

0 likes

  • 2302 Views
  • 1 replies
  • 0 likes

Android casting through Chromecast problems

PlanPremiumCountryAustralia Device Operating System My Question or IssueFirst, where is the board for casting? Second, when casting From my android phone I’m often disconnected or other sync problems. People complain many times about this but I see n...

Newbie

  Plan Premium Country Australia   Device   Operating System   My Question or Issue First, where is the board for casting?   Second, when casting From my android...

312 Views

0 replies

0 likes

  • 312 Views
  • 0 replies
  • 0 likes

Samsung Galaxy Watch / Tizen Spotify Playback

PlanPremiumCountryAustraliaDevice(Samsung Galaxy WatchOperating SystemTizen My Question or Issue So I've just got a new Samsung Galaxy Watch, & I've come across the playback issue. After using the speaker (via Bixby, a phone call, etc) the Spotify ap...

Newbie

Plan Premium Country Australia Device (Samsung Galaxy Watch Operating System Tizen   My Question or Issue  So I've just got a new Samsung Galaxy Watch, & I've come across the ...

542 Views

0 replies

5 likes

  • 542 Views
  • 0 replies
  • 5 likes

Widgets

Hello, when I first installed Spotify, the widget was in full screen on the phone's lock screen.how do I get this back? My phone: Xiaomi Redmi 5 Plus

Newbie

Hello, when I first installed Spotify, the widget was in full screen on the phone's lock screen.how do I get this back? My phone: Xiaomi Redmi 5 Plus

395 Views

0 replies

1 likes

  • 395 Views
  • 0 replies
  • 1 likes

Solved!!Superuser Contribution Liking a song gone, so is the list of favorites

None of the below information is required. However, the more you provide, the easier it will be for us to try and help.PlanPremiumCountry Reside in the USA, visiting Spain right nowDevicesGoogle Plex 3 and Microsoft Surface Pro 5Operating SystemAndro...

Newbie

None of the below information is required. However, the more you provide, the easier it will be for us to try and help. Plan Premium Country  Reside in the USA, visiting Spain right now Dev...

Katerina

Spotify Legend

484 Views

1 replies

1 likes

  • 484 Views
  • 1 replies
  • 1 likes

Superuser Contribution I can see a song that I'm looking for but i can't listen it...

I realized that when my friend told me to check out one song. I searched for it and i didn't find it. Then i looked for it on Google and i found a link to that song on Spotify. I saw that song in album i looked in before... The title of song was grey...

Newbie

I realized that when my friend told me to check out one song. I searched for it and i didn't find it. Then i looked for it on Google and i found a link to that song on Spotify. I saw that song in alb...

Jemi

Spotify Legend

456 Views

1 replies

0 likes

  • 456 Views
  • 1 replies
  • 0 likes

Superuser Contribution Regional restrictions?

Does Deadmau5 ban HongKong?It was fine last week and now some of the music especially the music I like and add to the playlist are lockup whether is old/new .

Casual Listener

Does Deadmau5 ban HongKong?It was fine last week and now some of the music especially the music I like and add to the playlist are lockup whether is old/new .  

Jemi

Spotify Legend

557 Views

1 replies

0 likes

  • 557 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution App doesn't work at all

PlanPremiumCountryRomaniaDeviceSony xperia xa 2Operating SystemAndroid Oreo It all started last evening, the app stopped working mid-playlist and since then I haven't been able to get it to function properly. When I open it, all I can see is a black ...

Newbie

Plan Premium Country Romania Device Sony xperia xa 2 Operating System Android Oreo   It all started last evening, the app stopped working mid-playlist and since then I haven't been...

Jemi

Spotify Legend

648 Views

1 replies

0 likes

  • 648 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bass Sounds Terrible

i have an iphone 8 with spotify premium and my songs with a louder or more prominent bass sound really bad every time a bass goes off. it sounds completely fine for others and the songs sound perfect on youtube, so it’s not my headphones. please some...

Casual Listener

i have an iphone 8 with spotify premium and my songs with a louder or more prominent bass sound really bad every time a bass goes off. it sounds completely fine for others and the songs sound perfect...

Jemi

Spotify Legend

2261 Views

1 replies

1 likes

  • 2261 Views
  • 1 replies
  • 1 likes

Search feature on playlists

PlanPremiumCountry ScotlandDeviceOnePlus 3TOperating SystemAndroid 8 My Question or Issue I no longer have the search feature on my playlists when I scroll up for the search bar it just stops.

Casual Listener

Plan Premium Country  Scotland Device OnePlus 3T Operating System Android 8   My Question or Issue  I no longer have the search feature on my playlists when I scroll up for t...

rabbit23456

Casual Listener

397 Views

1 replies

0 likes

  • 397 Views
  • 1 replies
  • 0 likes

Songs start playing after watching a video

PlanFreeCountry AustraliaDevice(Samsung Galaxy 8Operating System(Android My Question or Issue I pause a song as I am done listening and exit out of the app. Hours later I might have a video ad pop up in a game I am playing. My media sound is off. The...

Newbie

Plan Free Country  Australia Device (Samsung Galaxy 8 Operating System (Android    My Question or Issue  I pause a song as I am done listening and exit out of the app. ...

318 Views

0 replies

0 likes

  • 318 Views
  • 0 replies
  • 0 likes

Bug om the new update?

Hello everyone, I'm having problem with my Spotify, when I connect my phone to my car through on Android auto, it wouldn't load up any musics even is downloaded, it displays "no internet connection" I never have this problem before until the new upda...

Newbie

Hello everyone, I'm having problem with my Spotify, when I connect my phone to my car through on Android auto, it wouldn't load up any musics even is downloaded, it displays "no internet connection" ...

634 Views

0 replies

1 likes

android auto
new update issues
wouldn't load
  • 634 Views
  • 0 replies
  • 1 likes

Filtering and Searching Playlists

PlanPremiumCountryUS DeviceSamsung Galaxy 9Operating SystemAndroid Oreo 8.0.0 My Question or Issue Why has the filtering and search playlists gone in to the 3 dot menu? Usually, there's a button you can press to filter or if you scroll all the way to...

Casual Listener

Plan Premium Country US  Device Samsung Galaxy 9 Operating System Android Oreo 8.0.0   My Question or Issue   Why has the filtering and search playlists gone in to the ...

AeroZ

Composer

689 Views

1 replies

4 likes

  • 689 Views
  • 1 replies
  • 4 likes

Is the "downloaded" song deleted from my hard disk if I "remove" it from my library?

PlanPremium CountryCanada DeviceMoto G5s Plus, running Spotify app Operating SystemOreo My Question or IssueMy library has a few songs. The library is downloaded, no other song or playlist is downloaded. If I remove a song from my library, is the dow...

Casual Listener

Plan Premium   Country Canada    Device Moto G5s Plus, running Spotify app   Operating System Oreo   My Question or Issue My library has a few songs. The li...

538 Views

0 replies

0 likes

Android
disk
downloaded
  • 538 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify not working correctly on my samsung

PlanPremiumCountry USDeviceSamsung Galaxy S9Operating SystemAndroid Oreo My Question or Issue HelloSo I have been using Spotify on my Samsung devices for about 6 months now. I had a Galaxy J7 perx before, and I have always had issues. My issues have ...

Newbie

Plan Premium Country  US Device Samsung Galaxy S9 Operating System Android Oreo   My Question or Issue  Hello So I have been using Spotify on my Samsung devices for about 6 ...

amarulito

Newbie

9954 Views

16 replies

11 likes

  • 9954 Views
  • 16 replies
  • 11 likes