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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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[Android] Not downloading using cellular

PlanPremiumCountryBrazil DeviceMotorola Moto Z3 PlayOperating SystemAndroid 8.1 Oreo My Question or IssueRecently I bought the smartphone I mentioned above and migrated my SIM card and all applications and settings to this new device. Now I'm having ...

Visitor

Plan Premium Country Brazil  Device Motorola Moto Z3 Play Operating System Android 8.1 Oreo   My Question or Issue Recently I bought the smartphone I mentioned above and migrated ...

301 Views

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Android Head Unit and Android smartphone

PlanPPremiumCountry GermanyDevicePumpkin Car Head Unit (Android 8.0) and Huawei p20 Pro (Android 8.1) My Question or Issue Hello Community, My problem is that every time i Play Spotify in my Car with my head unit with its own LTE Connection and my Sm...

Newbie

PlanP Premium Country  Germany Device Pumpkin Car Head Unit (Android 8.0) and Huawei p20 Pro (Android 8.1)   My Question or Issue  Hello Community,   My problem is that ...

917 Views

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Android Headunit
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Solved!! Floating notification

For almost a week I have had this floating notification that keeps popping up and going away continuously. The pop up is "connecting to Spotify" PlanFreeCountryUSA Device Samsung Galaxy S8Operating System Android Oreo My Question or Issue

Newbie

For almost a week I have had this floating notification that keeps popping up and going away continuously. The pop up is "connecting to Spotify"       Plan Free Country USA&nbsp...

AeroZ

Composer

1197 Views

1 replies

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Solved!! Backstreet boys: DNA world tour presale code

Hello, I was wondering if any of my fellow Spotify members with a Backstreet Boys presale code, would be so kind and give us, non paying fanclub members, the code? It would be so much appreciated! From a fan to a fan. ❤

Regular

Hello, I was wondering if any of my fellow Spotify members with a Backstreet Boys presale code, would be so kind and give us, non paying fanclub members, the code? It would be so much appreciated! &...

Dianaw06

Newbie

28216 Views

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Can't add songs to queue while offline

PlanPremiumCountryThe Netherlands DeviceSamsung Galaxy 8Operating SystemAndroid My Question or Issue Hey guys, When I'm playing music offline and want to add a song to my queue, it says I have to go online to show the menu. I have the newest version ...

Newbie

Plan Premium Country The Netherlands  Device Samsung Galaxy 8 Operating System Android    My Question or Issue  Hey guys,   When I'm playing music offline and wan...

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Superuser Contribution Cannot connect Sonos speakers on Spotify

Hi all, I know this topic has been raised before, but whereas it seemed to be solved with a Spotify update, this doesn't work for me. To clarify the issue: if I want to connect Spotify to my Sonos speakers from my android phone, I (sometimes) see the...

Casual Listener

Hi all, I know this topic has been raised before, but whereas it seemed to be solved with a Spotify update, this doesn't work for me. To clarify the issue: if I want to connect Spotify to my Sonos sp...

henkdevries12

Casual Listener

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Superuser Contribution Spotify stops playing

Hi, I love listen to music when I go to bed. But for two months Spotify stops playing all 20min. I can start it again and again but after 20 min it will stop again. I turned off the energy-safer-thing but the prob. Is still there.... What is it?! I w...

Casual Listener

Hi,  I love listen to music when I go to bed.  But for two months Spotify stops playing all 20min. I can start it again and again but after 20 min it will stop again.  I turned off ...

Yo-hime

Casual Listener

859 Views

4 replies

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Volume fluctuations (not caused by notifications) on OnePlus6

ISSUEAfter the latest update, I have had an issue when playing music in my car by Bluetooth where the volume will seem to fluctuate dependant on the music being played. It's like an adaptive EQ as it will play the music normally for two seconds as it...

Newbie

ISSUE After the latest update, I have had an issue when playing music in my car by Bluetooth where the volume will seem to fluctuate dependant on the music being played.  It's like an adaptive ...

266 Views

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Cannot connect to Spotify from Shazam

PlanPremiumCountryRomania DeviceSamsung Galaxy S9+ 256 GBOperating SystemAndroid Oreo My Question or Issue I am trying to connect my Shazam account to Spotify in order to enjoy the full music experience, but when I click Connect it says "Connection f...

Casual Listener

  Plan Premium Country Romania  Device Samsung Galaxy S9+ 256 GB Operating System Android Oreo   My Question or Issue  I am trying to connect my Shazam account to ...

701 Views

0 replies

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Some Features in Settings Now Unavailable

PlanPremiumCountryCanadaDeviceSamsung Galaxy A8Operating SystemAndroid 8.0.0 My Question or IssueAfter an update, not sure which one, many features that were available in Settings are no longer available.

spotifsetting.jpg spotifysetting.jpg spotify_setting.jpg

Newbie

Plan Premium Country Canada Device Samsung Galaxy A8 Operating System Android 8.0.0   My Question or Issue After an update, not sure which one, many features that were available in Set...

AeroZ

Composer

3316 Views

1 replies

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[Android] Spotify Connect is flaky on Android (P)ie

PlanPremiumCountryUSADeviceGoogle PixelOperating SystemAndroid Pie My Question or IssuePlaying music on my Sonos speakers or Chromecast has been flaky since upgrading to Pie. Once I've been playing music on one of my devices (Sonos or Chromecast) thr...

Newbie

Plan Premium Country USA Device Google Pixel Operating System Android Pie   My Question or Issue Playing music on my Sonos speakers or Chromecast has been flaky since upgrading to Pie....

424 Views

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How to see all tracks from an artist

I can fo it only on WIndows. How i can do it on android ?PlanPremium 

Regular

I can fo it only on WIndows. How i can do it on android ? Plan Premium  

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Spotify Connect issues on Samsung S9 Plus (laggy response and stuttering playback)

Plan PremiumCountry Australia Device Samsung Galaxy S9 PlusOperating System Android 8 I am having issues with Spotify on my Samsung S9 when using spotify connect to my Yamaha RX-v581 receiver (wifi).The spotify app becomes really unresponsive (can ta...

Newbie

Plan Premium Country Australia  Device Samsung Galaxy S9 Plus Operating System Android 8   I am having issues with Spotify on my Samsung S9 when using spotify connect to my Yamaha ...

956 Views

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Can't play music on Google Home Mini (ITA Assistant)

I have 2 google home mini in the house.One is working fine, the other refuse to play music with Spotify.Assistant is in italian and when i aks for music in italian he says to me that he couldn't help me. When i ask in english, he starts the music... ...

Newbie

  I have 2 google home mini in the house. One is working fine, the other refuse to play music with Spotify. Assistant is in italian and when i aks for music in italian he says to me that he c...

604 Views

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Google Assistant
Google Home Mini
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can't access some albums - green circle spinning and stuck

PlanPremium DeviceGalaxy S7Operating SystemAndroid Oreo,8.0.0 My Question or Issuecan't access some albums - green circle spinning and stucki try to get into an album - and it's stuck - a screenshot attached it happens randomaly - some albums are acc...

Regular

Plan Premium   Device Galaxy S7 Operating System Android Oreo,8.0.0   My Question or Issue can't access some albums  - green circle spinning and stuck i try to get into ...

690 Views

0 replies

2 likes

album
green circle stuck
stuck
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My spotify keep playing a list on sara play list.

PlanFree/PremiumCountry CanadaDeviceSamsung Galaxy 9,Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue When I play my spotify on my phone it plays for a while and then asks or just switches on a playlist from sara. Which I ...

Newbie

  Plan Free/Premium Country  Canada Device Samsung Galaxy 9, Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  When I play my spotif...

421 Views

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Podcasts on android app

PlanPremiumCountry IsraelDeviceXiaomi Redmi note 4 My Question or Issue Im trying to listen to a couple of israeli podcasts. Its working i my web player (Google Chrome, Windows 10) but bot on my cell app. In the app i can download it but not play it,...

Newbie

Plan Premium Country  Israel Device Xiaomi Redmi note 4   My Question or Issue  Im trying to listen to a couple of israeli podcasts. Its working i my web player (Google Chrome,...

234 Views

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Not playing next song in search results.

PlanPremiumCountry AustraliaDeviceHTCOperating SystemLatest Android as of November 2018 My Question or IssueI think this feature has been changed. I'd like to know how to change it back. When I search for a song or artist, then go to the 'see all son...

Newbie

  Plan Premium Country  Australia Device HTC Operating System Latest Android as of November 2018   My Question or Issue I think this feature has been changed. I'd like to kn...

reedbook36

Casual Listener

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1 replies

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It won't let me add some songs?

On android, some songs it won't work when I click the heart. It mostly works but some songs just won't add. Underdog Raps by Kyle Massey was one I remember trying to add and it wouldn't let me. If it's just the song, please let me know.Edit: Okay so ...

Newbie

On android, some songs it won't work when I click the heart. It mostly works but some songs just won't add. Underdog Raps by Kyle Massey was one I remember trying to add and it wouldn't let me. If it...

642 Views

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Concerts section gone after browse button removed

PlanPremiumCountryUKDeviceSony Xperia Operating SystemAndroid My Question or IssueI can't see the 'concerts' section in the spotify app now that the browse button has been removed the most recent update. Spotify own help page states to select the now...

Regular

Plan Premium Country UK Device Sony Xperia    Operating System Android   My Question or Issue I can't see the 'concerts' section in the spotify app now that the browse butto...

KristinM89

Newbie

1419 Views

2 replies

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Browse
Concerts
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