Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 34886 Views
  • 64 replies
  • 25 likes
  • 34886 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 873607 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 873607 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25460 Views
  • 3 replies
  • 0 likes
  • 25460 Views
  • 3 replies
  • 0 likes

Andriod and internal memory

What is the current position, as at September 2018, of Andriod mis reporting the amount of internal storage it uses? I have, several times, used the work around of uninstalling Spotify but it soon comes back and reports it uses all my spare internal ...

  • Regular
  •   What is the current position, as at September 2018, of Andriod mis reporting the amount of internal storage it uses?   I have, several times, used the work around of uninstalling Spoti...
  • 190 Views
  • 0 replies
  • 0 likes
  • 190 Views
  • 0 replies
  • 0 likes

Songs skipped for no reason, no skips left

I was listening to a song and i watched my screen as spotify started just skipping through songs until it ran out of skips. Now I can't skip until i get more.

  • Newbie
  • I was listening to a song and i watched my screen as spotify started just skipping through songs until it ran out of skips. Now I can't skip until i get more.  
  • CryticalAce
  • Community Legend
  • 515 Views
  • 5 replies
  • 0 likes
  • 515 Views
  • 5 replies
  • 0 likes

Cannot Switch to External Storage

PlanPremiumCountryUSA DeviceMoto Play DroidOperating SystemLatest Android My Question or IssueI cannot seem to switch my internal stoage from internal to external. It was external a couple of days ago, but the something happened and all of my downloa...

  • Casual Listener
  • Plan Premium Country USA  Device Moto Play Droid Operating System Latest Android   My Question or Issue I cannot seem to switch my internal stoage from internal to external. It wa...
  • CryticalAce
  • Community Legend
  • 901 Views
  • 3 replies
  • 0 likes
  • 901 Views
  • 3 replies
  • 0 likes

Landscape mode not working

PlanPremiumCountry USADeviceSamsung Note 9Operating SystemAndroid 8.1.0Spotify Version8.4.70.666 armV7 My Question or IssueAfter starting to use Spotify on my Note 9, I noticed that landscape mode no longer works. If I turn the screen, the app remain...

  • Newbie
  • Plan Premium Country  USA Device Samsung Note 9 Operating System Android 8.1.0 Spotify Version 8.4.70.666 armV7   My Question or Issue After starting to use Spotify on my N...
  • 366 Views
  • 0 replies
  • 3 likes
  • 366 Views
  • 0 replies
  • 3 likes

Superuser Contribution Different Spotify style

Recently i deleted my Spotify app, and when i installed It again i noticed that the entire style off the app was changed. For example, the play button, before was White, now is Gray/Black, even the gestures are more "old style" before i could use alw...

  • Newbie
  • Recently i deleted my Spotify app, and when i installed It again i noticed that the entire style off the app was changed. For example, the play button, before was White, now is Gray/Black, even the g...
  • Guido
  • Spotify Legend
  • 408 Views
  • 1 replies
  • 0 likes
  • 408 Views
  • 1 replies
  • 0 likes

Superuser Contribution Player não funciona em segundo plano.

PlanPremiumCountry BrasilDeviceLG K10 2017Operating SystemAndroid 7.0 My Question or Issue O player não fica mais em segundo plano e às vezes para de tocar sozinho. Tem situações também que eu vou atender ligação e o player continua tocando a música.

  • Newbie
  • Plan Premium Country  Brasil Device LG K10 2017 Operating System Android 7.0   My Question or Issue  O player não fica mais em segundo plano e às vezes para de tocar sozinho....
  • Guido
  • Spotify Legend
  • 13498 Views
  • 1 replies
  • 1 likes
  • 13498 Views
  • 1 replies
  • 1 likes

Superuser Contribution Samsung Gear S3 Compatability Issues

PlanPremiumCountry Not ApplicableDeviceGear S3Operating SystemSamsung Tizen My Question or Issue I use Spotify on my Gear S3 when running to listen tomusic as well as listen to my running coaching program. I use a number of different coaching program...

  • Casual Listener
  • Plan Premium Country  Not Applicable Device Gear S3 Operating System Samsung Tizen   My Question or Issue  I use Spotify on my Gear S3 when running to listen tomusic as well ...
  • Katerina
  • Spotify Legend
  • 667 Views
  • 3 replies
  • 0 likes
  • G3
    Samsung
  • 667 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Android Auto Unable to browse by Album.

PlanPremiumCountry UKDeviceNexus 6pOperating SystemAndroid Oreo My Question or Issue Since update before last I've been unable to browse albums via Android auto. Spinning circle is shown and doesn't load. I do have a lot of albums saved but used to w...

  • Music Fan
  •   Plan Premium Country  UK Device Nexus 6p Operating System Android Oreo   My Question or Issue   Since update before last I've been unable to browse albums via A...
  • noflux
  • Music Fan
  • 3726 Views
  • 15 replies
  • 0 likes
  • 3726 Views
  • 15 replies
  • 0 likes

Music stop playing randomly

PlanPremiumCountry BelgiumDeviceOnePlus 5 running OxygenOS 5.1.4Operating SystemAndroid My Question or IssueSince few weeks from now, I have several issues with spotify android app on my phone. I'm listening an offline playlist (but the wifi is still...

  • Regular
  •   Plan Premium Country  Belgium Device OnePlus 5 running OxygenOS 5.1.4 Operating System Android   My Question or Issue Since few weeks from now, I have several issues with ...
  • LOMP76
  • Newbie
  • 2879 Views
  • 8 replies
  • 2 likes
  • 2879 Views
  • 8 replies
  • 2 likes

Superuser Contribution Realice pago

Hice pago y no tengo cuenta sin comerciales y no se puede descargar

  • Newbie
  • Hice pago y no tengo cuenta sin comerciales y no se puede descargar
  • Belt01
  • Newbie
  • 415 Views
  • 2 replies
  • 0 likes
  • 415 Views
  • 2 replies
  • 0 likes

Unable to download certain podcasts

PlanPremiumCountry USDeviceSamsung Galaxy Operating SystemAndroid My Question or Issue For some reason I'm unable to download certain podcasts, Disgraceland and Welcome to the Magic Tavern to be specific. Other podcasts are downloading just fine, the...

  • Casual Listener
  • Plan Premium Country  US Device Samsung Galaxy   Operating System Android   My Question or Issue  For some reason I'm unable to download certain podcasts, Disgraceland ...
  • SqwEEt
  • Casual Listener
  • 1835 Views
  • 1 replies
  • 1 likes
  • 1835 Views
  • 1 replies
  • 1 likes

Spotify Stops Working For No Reason

PlanPremiumCountry Turkey DeviceAsus Zenfone 2Operating SystemAndroid 5.0 My Question or Issue It was working all fine until a couple days ago. Now the app just stops working after maybe 10 seconds or a minute. It changes. Also when I launch the app ...

  • Regular
  •   Plan Premium Country  Turkey  Device Asus Zenfone 2 Operating System Android 5.0   My Question or Issue   It was working all fine until a couple days ago. Now t...
  • Kleeia
  • Regular
  • 428 Views
  • 3 replies
  • 1 likes
  • 428 Views
  • 3 replies
  • 1 likes

I can not fast forward - Android

PlanFamilyCountry GermanyDeviceSamsung Galaxy S7 EdgeOperating SystemAndroid 8.0.0 My Question or Issue When listening to music I can't fast forward or backward the song. When reinstalling the app it works for quite some time (~2 weeks) before it sto...

  • Casual Listener
  • Plan Family Country  Germany Device Samsung Galaxy S7 Edge Operating System Android 8.0.0   My Question or Issue   When listening to music I can't fast forward or backward t...
  • YahTehgz
  • Composer
  • 715 Views
  • 3 replies
  • 0 likes
  • 715 Views
  • 3 replies
  • 0 likes

New Downloads Everyday

PlanPremiumCountryGermany DeviceSamsung Galaxy 8Operating SystemAndroid Oreo My Question or IssueEvery morning Spotify delete all Songs and download all songs again..... Fix Pls

  • Newbie
  • Plan Premium Country Germany   Device Samsung Galaxy 8 Operating System Android Oreo   My Question or Issue Every morning Spotify delete all Songs and download all songs aga...
  • YahTehgz
  • Composer
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bugged track covers on lsndscape

PlanPremiumCountryPolandDeviceSamsung Galaxy Note9Operating SystemAndroid OreoMy Question or IssueWhen we are using spotify in landscape, fast changing tracks cause problems with displaying covers.

  • Casual Listener
  • Plan Premium Country Poland Device Samsung Galaxy Note9 Operating System Android Oreo My Question or Issue When we are using spotify in landscape, fast changing tracks cause problems wi...
  • krzych53
  • Casual Listener
  • 339 Views
  • 4 replies
  • 0 likes
  • 339 Views
  • 4 replies
  • 0 likes

Spotify Android Random Playback and Notification Bar Problems

Lately, whenever I pause my music, wait a while, and watch a video, my music will decide to resume playback again after pausing said video. I have the latest version of the app and Android. Also, my controller in my notification bar sometimes either ...

  • Casual Listener
  • Lately, whenever I pause my music, wait a while, and watch a video, my music will decide to resume playback again after pausing said video. I have the latest version of the app and Android.  Al...
  • TylerLarson
  • Casual Listener
  • 284 Views
  • 1 replies
  • 1 likes
  • 284 Views
  • 1 replies
  • 1 likes

Code 110

PlanPremiumCountry GuatemalaDevice(Samsung Operating SystemAndroid My Question or Issue i´m a premium member. I cant install Spotify on my Android phone. The error message is code 110

  • Newbie
  • Plan Premium Country  Guatemala Device (Samsung  Operating System Android   My Question or Issue  i´m a premium member. I cant install Spotify on my Android phone. The&n...
  • YahTehgz
  • Composer
  • 355 Views
  • 1 replies
  • 0 likes
  • Error 110
  • 355 Views
  • 1 replies
  • 0 likes

Search issues

PlanPremiumCountry CanadaDeviceSamsung s7 edgeOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I'm connected to my internet on my phone and I type this on my phone connected to internet but what ever I so to spotify I can ...

  • Newbie
  • Plan Premium Country  Canada Device Samsung s7 edge Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I'm connected to my internet on my p...
  • SteveG700
  • Regular
  • 289 Views
  • 2 replies
  • 0 likes
  • 289 Views
  • 2 replies
  • 0 likes

Stuck Offline

I just got spotify premium over a month ago and have been having the same issue again and again. Spotify stops connecting online even if offline mode is turned off and the only way i can fix it is by uninstalling the app and installing it again which...

  • Newbie
  • I just got spotify premium over a month ago and have been having the same issue again and again. Spotify stops connecting online even if offline mode is turned off and the only way i can fix it is by...
  • SteveG700
  • Regular
  • 662 Views
  • 2 replies
  • 0 likes
  • 662 Views
  • 2 replies
  • 0 likes

Offline

Okay, so I've been having this issue for the past week or so. Everything will be working just fine, but if I go to search for a song/artist/whatever, it will say that I am offline. According to my settings, this is not the case. Others have suggested...

  • Casual Listener
  • Okay, so I've been having this issue for the past week or so. Everything will be working just fine, but if I go to search for a song/artist/whatever, it will say that I am offline. According to my se...
  • SteveG700
  • Regular
  • 344 Views
  • 4 replies
  • 3 likes
  • 344 Views
  • 4 replies
  • 3 likes