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Get help for your Android mobile or tablet
Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...
PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...
Hallo, auf dem iphone kann ich mich nicht mehr einloggen. Angeblich kein Internet, aber ich bin online. Es geht nur wenn das macbook im selbe. Raum ist und ich darüber spiele, dann komme ich auch mit dem iPhone tein. Sonst nicht. Neuinstallation und ...
I was looking in this troubleshoot guide for how to get the songs inside the SD-card. Its says open spotify -> settings -> tap storage. Where is the storage meny??? Sorry for bad english. DeviceSamsung galaxy s7
PlanPremiumCountry SwedenDeviceOnePlus 5TOperating SystemOxygenOS 5.1.3 (Android 8.1.0) My Question or IssueThe "Downloading X of Y" notification keeps popping up all the time, some times several times a minute, which cause my display to wake up ever...
Hi everyone. I got a problem with spotify. About low volume. If i restart the phone and start spotify, everything is normal with volume. But after a few time later, if i got some notifications from another apps, the volume is going low. You know, if ...
PlanPremiumCountryArgentinaDeviceMOTO G4 PLUSOperating System7.0My Question or IssueSpotify keeps creating a download notification (downward arrow) every minute and it keeps my phone awake and that keeps draining my battery. I tried reinstalling spot...
My Question or IssueThere's no shuffle button so when I connect to the PS4 with my phone I can't unshuffle music from my phone. Another complaint with this newest overhaul if that's what it's called you can no longer add Albums to playlists without g...
PlanPremiumCountry - Europe DeviceSamsung Galaxy S 7Operating SystemAndroid 7.0, Spotify 8.4.56.803 armV7 My Question or Issue Spotify has ridiculous loading times - very often, but not always. It takes 5 to 10 minutes very often until I can hear mus...
PlanPremiumCountry PolandDeviceLG G6Operating SystemAndroid 8.0.0 My Question or Issue Since about a week I have very annoying problem with Spotify.It stops playing song. I'm listening my playlist and it just stops in the middle of the song, like I w...
PlanPremiumCountryBelgium DeviceSamsung A3 2017 Operating SystemAndriod Oreo (8.0.1) My Question or IssueHello again Spotify Support,I discovered for the so many times that I lost all my OFFLINE playlists. I believe this happens every time the Spotif...
The issue occurs when I'm using spotify android app, bluetooth headphones, and I'm on wifi. I get endless, unbearable stuttering! The only solution I have is when I turn wifi off. This issue doesn't occur on any other audio sources on my phone. Spoti...
PremiumUruguayHuawei mate 10 liteAndroid 8 Every time I'm playing music on random and try to swipe on the album cover to the next song it let me do it twice and freezes the album cover but on the back let me change song with the buttons. And if i tur...
So my friend has Premium, and has (definitely) just made the payment for this. The app just updated and she can't turn off shuffle play. I have read numerous posts saying that the shuffle button doesn't work, or that it only works in some cases, but ...
Hello, I use Spotify as a Premium user in France. The device is a LG V20 running Android (non-rooted). Since 2 days, the app removes more than 100 songs I have downloaded in random playlists and download them again, spoiling my battery and my phone p...
One or two times on month my storaged playlists back to offline status and I need download it again. What happen with Spotify ? Can be a android problem ?
PlanPremiumCountry UKDeviceSamsung Galaxy 9 My Question or Issue My phone keeps constantly connecting to my other device (which is in my house) and stops playing on the phone. If I unlock my phone it asks do I want to 'keep listening on this device' ...
How does one undo/uninstall the lastest update? This version is far less user friendly and less efficient than the previous version prior this update. I dislike this new update so much, I've already started looking at other apps. Please give us the o...
Hello, My Spotify is not working. I have already tried reinstalling it and it does not work. It gives me the error that the radio station cannot be loaded. I have searched this and an option is to reinstall it and I have already tried this.
Similar to previous issues, images aren't loading for me PlanPremiumCountry UKDeviceNexus 9Operating System Android Lollipop
Hi, I'm new to Spotify (taking advantage of a trial of Premium) and I'm wondering if there's a way to tell the Android app of the existence of existing music on my phone. I can tell there's the ability to download existing music I playlist'd on my co...
PlanFree/PremiumCountry Turkey DeviceHuawei P9 lite 2017 Operating SystemAndroid 7.0 My Question or Issue Hello, I want to carry my songs on the sd card. How can I do it