Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6044 Views

0 replies

7 likes

  • 6044 Views
  • 0 replies
  • 7 likes

Superuser Contribution Playlist not loading

PlanPremiumCountry DeviceXiomi redmiOperating SystemAndroid My Question or Issue When I click an artist/album/playlist from my library the songs don't load. I get a green circle in the center of the screen that keeps spinning as if its loading but th...

Newbie

Plan Premium Country   Device Xiomi redmi Operating System Android    My Question or Issue  When I click an artist/album/playlist from my library the songs don't load. I...

Peter

Spotify Legend

1189 Views

1 replies

0 likes

  • 1189 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution PLAYLIST SAVED SONGS DONT SHOW ON "MUSIC"

So, I recentely moved from Apple Music to Spotify and used an external service to export playlists... Everything went well, I have 3 playlists on Spotify which I already downloaded all the songs in it, but in the fact I only created those playlist so...

Casual Listener

So, I recentely moved from Apple Music to Spotify and used an external service to export playlists... Everything went well, I have 3 playlists on Spotify which I already downloaded all the songs in i...

Fleurish

Casual Listener

524 Views

2 replies

0 likes

  • 524 Views
  • 2 replies
  • 0 likes

Superuser Contribution Opening app keeps launching Chrome.

PlanPremiumCountry USADeviceDroid / Mototola Z ForceOperating SystemAndroid My Question or Issue So I had to uninstall Spotify as several songs just kept freezing that were donwloaded. I reinstalled and now everytime I open Spotify it launches Chrome...

Newbie

  Plan Premium Country  USA Device Droid / Mototola Z Force Operating System Android   My Question or Issue   So I had to uninstall Spotify as several songs just kept ...

Guido

Spotify Legend

3065 Views

1 replies

0 likes

  • 3065 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android Bug

PlanPremiumCountry DeviceA5 2017 samsungOperating System Android Oreo My Question or Issue When i chose a song from a playlist then switch to another app, then i enter again Spotify there is a visual bug.

Newbie

Plan Premium Country  Device A5 2017 samsung Operating System  Android Oreo   My Question or Issue  When i chose a song from a playlist then switch to another app, t...

Katerina

Spotify Legend

908 Views

1 replies

0 likes

  • 908 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Offline issue

Spotify tells me I am offline when I try to Search or See All Albums, even though I have wifi access and can fully access the albums that come up in the list. I can resolve this problem for a short time if I reboot my phone but eventually it always c...

Visitor

    Spotify tells me I am offline when I try to Search or See All Albums, even though I have wifi access and can fully access the albums that come up in the list.  I can resolve this...

Peter

Spotify Legend

1159 Views

3 replies

0 likes

  • 1159 Views
  • 3 replies
  • 0 likes

[Chromecast] Connection lost too often

Copying from https://community.spotify.com/t5/Android/Please-fix-chromecast-with-Spotify/m-p/2459136 since it's marked "Solved" even though it's not solved. Happens on two different Android phones (Pixel 2 & Note and on three Chromecast devices. The ...

Casual Listener

Copying from https://community.spotify.com/t5/Android/Please-fix-chromecast-with-Spotify/m-p/2459136 since it's marked "Solved" even though it's not solved. Happens on two different Android phones (P...

460 Views

0 replies

1 likes

  • 460 Views
  • 0 replies
  • 1 likes

[Chromecast] Different song under "now playing" than actually playing

Copying from https://community.spotify.com/t5/Android/Please-fix-chromecast-with-Spotify/m-p/2459136 since it's marked "Solved" even though it's not solved. Happens on two different Android phones (Pixel 2 & Note and on three Chromecast devices. - Sp...

Casual Listener

Copying from https://community.spotify.com/t5/Android/Please-fix-chromecast-with-Spotify/m-p/2459136 since it's marked "Solved" even though it's not solved. Happens on two different Android phones (P...

292 Views

0 replies

1 likes

  • 292 Views
  • 0 replies
  • 1 likes

[Chromecast] Must force close the app to discover cast devices

Copying from https://community.spotify.com/t5/Android/Please-fix-chromecast-with-Spotify/m-p/2459136 since it's marked "Solved" even though it's not solved. Happens on two different Android phones (Pixel 2 & Note and on three Chromecast devices. - Yo...

Casual Listener

Copying from https://community.spotify.com/t5/Android/Please-fix-chromecast-with-Spotify/m-p/2459136 since it's marked "Solved" even though it's not solved. Happens on two different Android phones (P...

PippoAe

Casual Listener

359 Views

1 replies

1 likes

  • 359 Views
  • 1 replies
  • 1 likes

[Chromecast] Problems with volume adjustement

Copying from https://community.spotify.com/t5/Android/Please-fix-chromecast-with-Spotify/m-p/2459136 since it's marked "Solved" even though it's not solved. Happens on two different Android phones (Pixel 2 & Note and on three Chromecast devices. - Of...

Casual Listener

Copying from https://community.spotify.com/t5/Android/Please-fix-chromecast-with-Spotify/m-p/2459136 since it's marked "Solved" even though it's not solved. Happens on two different Android phones (P...

311 Views

0 replies

0 likes

  • 311 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Spotify on Galaxy Watch

Hi,I am looking at buying a galaxy watch, but before I commit I want to know what functions are available on the Spotify app for the watch. I've seen a friend's one and the app does not appear to have a search function on the watch app to find a spec...

Casual Listener

Hi, I am looking at buying a galaxy watch, but before I commit I want to know what functions are available on the Spotify app for the watch.    I've seen a friend's one and the app does ...

Adamsonn

Regular

6650 Views

7 replies

0 likes

Galaxy Watch
Samsung
  • 6650 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution Help! Shuffling all my songs doesn't work.

Hi, I have a premium account with Spotify. Whenever I visit my 'songs tab', Spotify shuffles the music to a limited degree - it plays music from my saved albums, before playing my saved songs... Could I have some help? Many thanks.

Newbie

Hi, I have a premium account with Spotify. Whenever I visit my 'songs tab', Spotify shuffles the music to a limited degree - it plays music from my saved albums, before playing my saved songs...&nbsp...

Peter

Spotify Legend

497 Views

1 replies

0 likes

  • 497 Views
  • 1 replies
  • 0 likes

Superuser Contribution is there any tag information available related to the different playlists? accessible?

looking for a manner to sort playlists (links) with most complete available tag information available on Spotify. Using an Excel table, filter and then play my choice by clicking the playlist link in this Excel sheet. thanks

Casual Listener

    looking for a manner to sort playlists (links) with most complete available tag information available on Spotify. Using an Excel table, filter and then play my choice...

Peter

Spotify Legend

359 Views

1 replies

0 likes

  • 359 Views
  • 1 replies
  • 0 likes

Superuser Contribution Historias de Instagram

No me aparece la opcion "historias de Instagram" para compartir la musica que escucho. Ya actalize las 2 aplicaciones y sigue sin aparecer

Newbie

No me aparece la opcion "historias de Instagram" para compartir la musica que escucho. Ya actalize las 2 aplicaciones y sigue sin aparecer

Peter

Spotify Legend

2297 Views

1 replies

2 likes

  • 2297 Views
  • 1 replies
  • 2 likes

Superuser Contribution Spotify trying to play songs not downloaded when offline

I'm frequently having many problems with Spotify but unfortunately it's the least garbage music streaming app I've tried so I just have to suck it up. My current major problem is Spotify trying to play songs that I don't have downloaded when I don't ...

Casual Listener

I'm frequently having many problems with Spotify but unfortunately it's the least garbage music streaming app I've tried so I just have to suck it up.   My current major problem is Spotify try...

Peter

Spotify Legend

950 Views

3 replies

1 likes

  • 950 Views
  • 3 replies
  • 1 likes

Superuser Contribution Change download location grayed out

I am using an Sony Xperia xa1 ultra which has Spotify installed by standard.When I want to change the download location I can click on the option to do it but however after that I can see internal storage and as card but only grayed out so I can't ch...

Regular

I am using an Sony Xperia xa1 ultra which has Spotify installed by standard.When I want to change the download location I can click on the option to do it but however after that I can see internal st...

Peter

Spotify Legend

745 Views

1 replies

0 likes

  • 745 Views
  • 1 replies
  • 0 likes

App play/pause/change music by itself when connected with headphone

PlanPremiumCountry BrazilDeviceHuawei P9Operating SystemAndroid 7.0 My Question or IssueIn the recent week i've been experiencing some weird behavior from the app. Out of nowhere (still couldn't find some action on my phone that could be related) the...

Newbie

Plan Premium Country  Brazil Device Huawei P9 Operating System Android 7.0   My Question or Issue In the recent week i've been experiencing some weird behavior from the app. Out o...

369 Views

0 replies

0 likes

  • 369 Views
  • 0 replies
  • 0 likes

Podcasts can't be played on Android

PlanPremiumCountry IsraelDeviceLg G6Operating SystemAndroid Oreo My Question or Issue Podcasts can not be played on Android for over 2 weeks now. The app give me the option to only download the podcast (any podcast) but it never gets downloaded.The o...

Casual Listener

Plan Premium Country  Israel Device Lg G6 Operating System Android Oreo   My Question or Issue   Podcasts can not be played on Android for over 2 weeks now. The app giv...

Matalo

Roadie

484 Views

1 replies

0 likes

  • 484 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Connect will not connect

PlanPremiumCountry DeviceOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy spotify has worked flawlessly for the last couple of years. Recently, I've been having connection issues on both my phone & laptop. (I have a a ga...

Regular

Plan Premium Country   Device Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My spotify has worked flawlessly for the last couple of years. Re...

Jemi

Spotify Legend

1870 Views

3 replies

0 likes

  • 1870 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't toggle 'Download using cellular'

PlanPremiumCountry UK Device(Samsung Galaxy S8)Operating System(Android Oreo) My Question or IssueLike the subject says, I can't select the 'Download using cellar' option ie. it is permanently set to off. Any help greatly appreciated. Have got downlo...

Newbie

  Plan Premium Country UK   Device (Samsung Galaxy S8) Operating System (Android Oreo)   My Question or Issue Like the subject says, I can't select the 'Download using ...

Peter

Spotify Legend

1191 Views

2 replies

0 likes

  • 1191 Views
  • 2 replies
  • 0 likes