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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

114936 Views

27 replies

4 likes

  • 114936 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Roadie

231120 Views

148 replies

11 likes

Android
autoplay
bluetooth
  • 231120 Views
  • 148 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

590381 Views

79 replies

3 likes

  • 590381 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Jh011

Visitor

485087 Views

580 replies

42 likes

Account
Free
  • 485087 Views
  • 580 replies
  • 42 likes

HELP! My songs are skipping when connected to my bluetooth headphones

I recently got a pair of JBL e65 headohones and everytime I play a song it skips automatically after 10 seconds to the next song. It is driving my nuts! This is the only bluetooth device this happens with. Can anyone offer any advice? PLEASE! Device ...

Newbie

I recently got a pair of JBL e65 headohones and everytime I play a song it skips automatically after 10 seconds to the next song. It is driving my nuts! This is the only bluetooth device this happens...

571 Views

0 replies

0 likes

  • 571 Views
  • 0 replies
  • 0 likes

Superuser Contribution Podcasts

PlanPremiumCountry New Zealand My Question or IssueSince the last update I am no longer able to access downloaded podcasts without being online which completely defeats the purpose of downloading them. Also the podcasts do not delete when I choose to...

Casual Listener

Plan Premium Country  New Zealand   My Question or Issue Since the last update I am no longer able to access downloaded podcasts without being online which completely defeats the purp...

Peter

Spotify Legend

866 Views

3 replies

0 likes

  • 866 Views
  • 3 replies
  • 0 likes

Song/Artist unsearchable on Instagram Story even though available on own Spotify playlist.

PlanPremiumCountry NZDeviceSony Xperia XZ and iPhone 6SOperating SystemAndroid 8.0.0iOS 12.1.1 My Question or IssueWhenever I search a song/artist on Instagram Story that I know is available on my Spotify playlist, search results to nothing or will g...

Newbie

Plan Premium Country  NZ Device Sony Xperia XZ  and iPhone 6S Operating System Android 8.0.0 iOS 12.1.1   My Question or Issue Whenever I search a song/artist on Instagram...

682 Views

0 replies

0 likes

instagram story
spotify song
  • 682 Views
  • 0 replies
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sharing artist profile on instagram problem

PlanFree/PremiumCountryUnited States - New Jersey Device(iPhone 7 Plus, LG Aristo 2)Operating System(iOS 12.1, Android 7.1.2) My Question or Issue Good day to AllMy issue is that i am trying to share an artist profile on Instagram stories and The Spo...

Casual Listener

  Plan Free/Premium Country United States - New Jersey   Device (iPhone 7 Plus, LG Aristo 2) Operating System (iOS 12.1, Android 7.1.2)   My Question or Issue  Go...

775 Views

0 replies

0 likes

Android
iOS
  • 775 Views
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Why does my saved songs keeps getting deleted and not downloaded?

Hello, I just subscribed to spotify premium recently, when I logged in, all of my downloaded songs got deleted, then I saved new songs again but can't download it. Then after that,I logged out then logged back in, my old songs were restored and I kep...

Newbie

Hello, I just subscribed to spotify premium recently, when I logged in, all of my downloaded songs got deleted, then I saved new songs again but can't download it.  Then after that,I logged out...

490 Views

0 replies

0 likes

  • 490 Views
  • 0 replies
  • 0 likes

Trying to download a soundtrack from spotify on desktop to samsung s9

Premium, na, galaxy s9, windows 10 and android version 8.0 Downloaded a soundtrack from Amazon music a while ago and have been trying to troubleshoot myself on how to get it on my phone. Successfully got the files onto my spotify on my desktop and ha...

Casual Listener

Premium, na, galaxy s9, windows 10 and android version 8.0   Downloaded a soundtrack from Amazon music a while ago and have been trying to troubleshoot myself on how to get it on my phone. Suc...

535 Views

0 replies

0 likes

  • 535 Views
  • 0 replies
  • 0 likes

Storage not saving to SD card

PlanPremoumCountry UKDevice(Moto e4 plus)Operating System( Android Oreo My Question or Issue My Spotify is set to save data to my SD card but it saved it to my internal memory instead. This makes it run really slowly and clogs up my memory

Newbie

Plan Premoum Country  UK Device (Moto e4 plus) Operating System ( Android Oreo   My Question or Issue  My Spotify is set to save data to my SD card but it saved it to my...

603 Views

0 replies

0 likes

  • 603 Views
  • 0 replies
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Trying to find a song played - not in recently played

PlanPremiumCountryUnited States DeviceLG Nexus 5xOperating SystemAndroid 8.1.0 My Question or IssueI'm not sure if this is the right spot for this, but here goes. I added a few songs to my play que. After they finished, some random songs started play...

Newbie

Plan Premium Country United States   Device LG Nexus 5x Operating System Android 8.1.0   My Question or Issue I'm not sure if this is the right spot for this, but here goes. I ad...

483 Views

0 replies

0 likes

  • 483 Views
  • 0 replies
  • 0 likes

Solved!! New update removed search inside a playlist?

PlanPremiumCountry IsraelDeviceOneplus 3TOperating SystemAndroid 8.0 My Question or Issue Cannot find search feature inside a playlist, was it removed? If so, this is kind of idiotic.... Please bring back :).

Casual Listener

  Plan Premium Country  Israel Device Oneplus 3T Operating System Android 8.0   My Question or Issue  Cannot find  search  feature inside a playlist, was it r...

xuckmylife

Regular

1750 Views

4 replies

0 likes

  • 1750 Views
  • 4 replies
  • 0 likes

My music keeps getting taken over

PlanPremiumCountryUSADeviceSamsungOperating SystemAndroidMy Question or IssueWhen I play my music second in it plays a different song not on my list and it doesn't matter what song I play it keeps happening.

Casual Listener

Plan Premium Country USA Device Samsung Operating System Android My Question or Issue When I play my music second in it plays a different song not on my list and it doesn't matter what song ...

nettebundi

Casual Listener

975 Views

4 replies

0 likes

  • 975 Views
  • 4 replies
  • 0 likes

Shared Speakers with Family Plan

I have a trial of the family premium plan and am confused how best to setup shared devices, like the Alexa app. I would like every family member to have access to their own music, and also allow multiple family members to use the Spotify Amazon app a...

Casual Listener

    I have a trial of the family premium plan and am confused how best to setup shared devices, like the Alexa app.  I would like every family member to have access to their own...

Joe

Community Legend

1689 Views

1 replies

2 likes

  • 1689 Views
  • 1 replies
  • 2 likes

Solved!! Filtering on mobile android device

Hello,I had a problem with the payment to spotify so i temporarily lost premium on my account. Now i have premium again and all the features except being able to filter the playlists on my phone for some weird reason. When i try to scroll to the top ...

Casual Listener

Hello, I had a problem with the payment to spotify so i temporarily lost premium on my account. Now i have premium again and all the features except being able to filter the playlists on my phone fo...

UmutAlbatroza

Newbie

1644 Views

4 replies

0 likes

  • 1644 Views
  • 4 replies
  • 0 likes

Behind the lyrics

PlanPremiumCountry USDeviceHuawei g8Operating SystemEmui 4.0.2 and android 6.0.1 My Question or IssueI have been using spotify for a long time and I was using it free I had no problems everything was fine then the behind the lyrics update rolled out ...

Regular

Plan Premium Country  US Device Huawei g8 Operating System Emui 4.0.2 and android 6.0.1   My Question or Issue I have been using spotify for a long time and I was using it free I ...

469 Views

0 replies

0 likes

  • 469 Views
  • 0 replies
  • 0 likes

Feature request: reset and allow for artist re-selection

I didn't finish selecting artists (and only picked a few) and now looking them up is a lot more of a pain and takes longer. Can the big artist select page please be a regular feature instead of just a once-time-thing for first-time-users? Similar top...

Newbie

  I didn't finish selecting artists (and only picked a few) and now looking them up is a lot more of a pain and takes longer. Can the big artist select page please be a regular feature instead ...

533 Views

0 replies

2 likes

  • 533 Views
  • 0 replies
  • 2 likes

Developer warning for package "com.spotify.music" Failed to post notification on channel "null"

PlanPremiumCountrySingapore DeviceiBasso DX200 (Android based portable music player)Operating SystemAndroid 8.1.0 (Oreo)Spotify Version 8.4.82.664 My Question or IssueWhen downloading songs for "Offline" use, repeated error message displayed on the b...

Casual Listener

Plan Premium Country Singapore  Device iBasso DX200 (Android based portable music player) Operating System Android 8.1.0 (Oreo) Spotify Version 8.4.82.664   My Question or Issue ...

chungjun

Casual Listener

5181 Views

4 replies

6 likes

  • 5181 Views
  • 4 replies
  • 6 likes

app crashes in LG5

Hey My spotify crashes all the time. Usually when the app is in the background (when I'm in another app at the same time or the screen is dark) but It also happens whan that I do not use an app and it works in the background. I receive messages that ...

Newbie

Hey My spotify crashes all the time. Usually when the app is in the background (when I'm in another app at the same time or the screen is dark)   but It also happens  whan that I d...

1281 Views

0 replies

0 likes

  • 1281 Views
  • 0 replies
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Spotify is stuck after Google clock integration

PlanFree/PremiumCountry IsraelDeviceXiaomi mi6Operating SystemAndroid 8/MIUI 10 My Question or Issue After playing Spotify using the Google alarm clock integration, when accessing directly to the application it's just showing spinners and fails to lo...

Newbie

Plan Free/Premium Country  Israel Device Xiaomi mi6 Operating System Android 8/MIUI 10   My Question or Issue  After playing Spotify using the Google alarm clock integration,...

1271 Views

0 replies

0 likes

Google Clock
  • 1271 Views
  • 0 replies
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How do I listen to a playlist more than once on my Android Device?

PlanFree/PremiumCountry USADeviceSamsung Galaxy JSProOperating SystemAndroid My Question or IssueI can't listen to my playlists more than once on my phone. When it gets to the last song, it immediately starts playing your recommendations. I can't EVE...

Casual Listener

Plan Free/Premium Country  USA Device Samsung Galaxy JSPro Operating System Android   My Question or Issue I can't listen to my playlists more than once on my phone. When it gets ...

unclesilas

Roadie

2426 Views

1 replies

0 likes

  • 2426 Views
  • 1 replies
  • 0 likes

Solved!! In-line controls not functioning

PlanPremiumDevicePixel 2 XL 128GOperating SystemAndroid Pie 9.0PQ1A.181105.017.A1 My Question or Issue The in-line controls do not work properly, as reported a long time ago by many users in various forums I've found. It's still not fixed, how? why? ...

Music Fan

Plan Premium Device Pixel 2 XL 128G Operating System Android Pie 9.0 PQ1A.181105.017.A1   My Question or Issue  The in-line controls do not work properly, as reported a long time a...

AeroZ

Composer

3112 Views

9 replies

0 likes

  • 3112 Views
  • 9 replies
  • 0 likes

Check icon in Android Auto

I am using the Android Auto app on my smartphone to connect to Spotify inorder to play downloaded songs for my drive. It works great mostly, but the one icon I cannot figure out is the checkmark, then the plus sign that shows after I select that. Can...

Newbie

I am using the Android Auto app on my smartphone to connect to Spotify inorder to play downloaded songs for my drive.  It works great mostly, but the one icon I cannot figure out is the checkmar...

976 Views

0 replies

0 likes

Android
  • 976 Views
  • 0 replies
  • 0 likes