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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

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Spotify always running

PlanPremiumCountry AustriaDeviceOneplus 5t Operating SystemAndroid 8 My Question or Issue Since about 2 days there I often see a message from Spotify "Verbindung zu Spotify wird hergestellt" for what reason is it connecting to what and how can I disa...

  • Newbie
  •   Plan Premium Country  Austria Device Oneplus 5t  Operating System Android 8   My Question or Issue  Since about 2 days there I often see a message from Spotify "...
  • ardacebi
  • Composer
  • 757 Views
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  • 757 Views
  • 1 replies
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Cannot save a song

PlanPremiumDeviceSamsung Galaxy Note 8 My Question or Issue Hi, cannot save songs into my library. Read about the 10k limit though I haven't recieved any notification that I reached it. Tried removing songs so that I can add new ones. I even couldn't...

  • Newbie
  • Plan Premium Device Samsung Galaxy Note 8     My Question or Issue  Hi, cannot save songs into my library. Read about the 10k limit though I haven't recieved any notification th...
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  • 257 Views
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Spotify hangs - is there a fix?

PlanPremiumCountry Canada Device(iPhone 7, galaxy s8+) My Question or IssueWhen I try to search or browse, Spotify hangs and times out The error says I am not connected to the Internet but I am. Usually this happens whenever I leave the app and retur...

  • Newbie
  • Plan Premium Country  Canada  Device (iPhone 7, galaxy s8+)   My Question or Issue When I try to search or browse, Spotify hangs and times out  The error says I am not con...
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  • hangs
    iPhone 7 Plus
    s8+
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Browse tab gone

Hi, just recently my browse tab has disappeared from the app on my phone. Any ideas as to why and how to fix this? i saw one comment saying to force update it? I have it updated on my App Store updates but is there more I can do?? thanks.

  • Newbie
  • Hi,   just recently my browse tab has disappeared  from the app on my phone. Any ideas as to why and how to fix this?   i saw one comment saying to force update it? I have it ...
  • AeroZ
  • Composer
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[Android] Not downloading using cellular

PlanPremiumCountryBrazil DeviceMotorola Moto Z3 PlayOperating SystemAndroid 8.1 Oreo My Question or IssueRecently I bought the smartphone I mentioned above and migrated my SIM card and all applications and settings to this new device. Now I'm having ...

  • Visitor
  • Plan Premium Country Brazil  Device Motorola Moto Z3 Play Operating System Android 8.1 Oreo   My Question or Issue Recently I bought the smartphone I mentioned above and migrated ...
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Android Head Unit and Android smartphone

PlanPPremiumCountry GermanyDevicePumpkin Car Head Unit (Android 8.0) and Huawei p20 Pro (Android 8.1) My Question or Issue Hello Community, My problem is that every time i Play Spotify in my Car with my head unit with its own LTE Connection and my Sm...

  • Newbie
  • PlanP Premium Country  Germany Device Pumpkin Car Head Unit (Android 8.0) and Huawei p20 Pro (Android 8.1)   My Question or Issue  Hello Community,   My problem is that ...
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  • Android Headunit
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Solved!! Floating notification

For almost a week I have had this floating notification that keeps popping up and going away continuously. The pop up is "connecting to Spotify" PlanFreeCountryUSA Device Samsung Galaxy S8Operating System Android Oreo My Question or Issue

  • Newbie
  • For almost a week I have had this floating notification that keeps popping up and going away continuously. The pop up is "connecting to Spotify"       Plan Free Country USA&nbsp...
  • AeroZ
  • Composer
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Solved!! Backstreet boys: DNA world tour presale code

Hello, I was wondering if any of my fellow Spotify members with a Backstreet Boys presale code, would be so kind and give us, non paying fanclub members, the code? It would be so much appreciated! From a fan to a fan. ❤

  • Regular
  • Hello, I was wondering if any of my fellow Spotify members with a Backstreet Boys presale code, would be so kind and give us, non paying fanclub members, the code? It would be so much appreciated! &...
  • Dianaw06
  • Newbie
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Can't add songs to queue while offline

PlanPremiumCountryThe Netherlands DeviceSamsung Galaxy 8Operating SystemAndroid My Question or Issue Hey guys, When I'm playing music offline and want to add a song to my queue, it says I have to go online to show the menu. I have the newest version ...

  • Newbie
  • Plan Premium Country The Netherlands  Device Samsung Galaxy 8 Operating System Android    My Question or Issue  Hey guys,   When I'm playing music offline and wan...
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  • 474 Views
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Superuser Contribution Cannot connect Sonos speakers on Spotify

Hi all, I know this topic has been raised before, but whereas it seemed to be solved with a Spotify update, this doesn't work for me. To clarify the issue: if I want to connect Spotify to my Sonos speakers from my android phone, I (sometimes) see the...

  • Casual Listener
  • Hi all, I know this topic has been raised before, but whereas it seemed to be solved with a Spotify update, this doesn't work for me. To clarify the issue: if I want to connect Spotify to my Sonos sp...
  • henkdevries12
  • Casual Listener
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Superuser Contribution Spotify stops playing

Hi, I love listen to music when I go to bed. But for two months Spotify stops playing all 20min. I can start it again and again but after 20 min it will stop again. I turned off the energy-safer-thing but the prob. Is still there.... What is it?! I w...

  • Casual Listener
  • Hi,  I love listen to music when I go to bed.  But for two months Spotify stops playing all 20min. I can start it again and again but after 20 min it will stop again.  I turned off ...
  • Yo-hime
  • Casual Listener
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Volume fluctuations (not caused by notifications) on OnePlus6

ISSUEAfter the latest update, I have had an issue when playing music in my car by Bluetooth where the volume will seem to fluctuate dependant on the music being played. It's like an adaptive EQ as it will play the music normally for two seconds as it...

  • Newbie
  • ISSUE After the latest update, I have had an issue when playing music in my car by Bluetooth where the volume will seem to fluctuate dependant on the music being played.  It's like an adaptive ...
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  • 266 Views
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Cannot connect to Spotify from Shazam

PlanPremiumCountryRomania DeviceSamsung Galaxy S9+ 256 GBOperating SystemAndroid Oreo My Question or Issue I am trying to connect my Shazam account to Spotify in order to enjoy the full music experience, but when I click Connect it says "Connection f...

  • Casual Listener
  •   Plan Premium Country Romania  Device Samsung Galaxy S9+ 256 GB Operating System Android Oreo   My Question or Issue  I am trying to connect my Shazam account to ...
  • 701 Views
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  • 701 Views
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Some Features in Settings Now Unavailable

PlanPremiumCountryCanadaDeviceSamsung Galaxy A8Operating SystemAndroid 8.0.0 My Question or IssueAfter an update, not sure which one, many features that were available in Settings are no longer available.

spotifsetting.jpg spotifysetting.jpg spotify_setting.jpg
  • Newbie
  • Plan Premium Country Canada Device Samsung Galaxy A8 Operating System Android 8.0.0   My Question or Issue After an update, not sure which one, many features that were available in Set...
  • AeroZ
  • Composer
  • 3309 Views
  • 1 replies
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  • 3309 Views
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[Android] Spotify Connect is flaky on Android (P)ie

PlanPremiumCountryUSADeviceGoogle PixelOperating SystemAndroid Pie My Question or IssuePlaying music on my Sonos speakers or Chromecast has been flaky since upgrading to Pie. Once I've been playing music on one of my devices (Sonos or Chromecast) thr...

  • Newbie
  • Plan Premium Country USA Device Google Pixel Operating System Android Pie   My Question or Issue Playing music on my Sonos speakers or Chromecast has been flaky since upgrading to Pie....
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How to see all tracks from an artist

I can fo it only on WIndows. How i can do it on android ?PlanPremium 

  • Regular
  • I can fo it only on WIndows. How i can do it on android ? Plan Premium  
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Spotify Connect issues on Samsung S9 Plus (laggy response and stuttering playback)

Plan PremiumCountry Australia Device Samsung Galaxy S9 PlusOperating System Android 8 I am having issues with Spotify on my Samsung S9 when using spotify connect to my Yamaha RX-v581 receiver (wifi).The spotify app becomes really unresponsive (can ta...

  • Newbie
  • Plan Premium Country Australia  Device Samsung Galaxy S9 Plus Operating System Android 8   I am having issues with Spotify on my Samsung S9 when using spotify connect to my Yamaha ...
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Can't play music on Google Home Mini (ITA Assistant)

I have 2 google home mini in the house.One is working fine, the other refuse to play music with Spotify.Assistant is in italian and when i aks for music in italian he says to me that he couldn't help me. When i ask in english, he starts the music... ...

  • Newbie
  •   I have 2 google home mini in the house. One is working fine, the other refuse to play music with Spotify. Assistant is in italian and when i aks for music in italian he says to me that he c...
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  • Google Assistant
    Google Home Mini
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can't access some albums - green circle spinning and stuck

PlanPremium DeviceGalaxy S7Operating SystemAndroid Oreo,8.0.0 My Question or Issuecan't access some albums - green circle spinning and stucki try to get into an album - and it's stuck - a screenshot attached it happens randomaly - some albums are acc...

  • Regular
  • Plan Premium   Device Galaxy S7 Operating System Android Oreo,8.0.0   My Question or Issue can't access some albums  - green circle spinning and stuck i try to get into ...
  • 687 Views
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  • album
    green circle stuck
    stuck
  • 687 Views
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