Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Hi,Lately, the play button on my has disappeared from my podcasts and instead, I only see a download sign. The only way to listen online is when I go to the New Episodes list and press edit. But I'd also like to be able to listen to old episodes offl...
Hi, Lately, the play button on my has disappeared from my podcasts and instead, I only see a download sign. The only way to listen online is when I go to the New Episodes list and press edit. B...
240 Views
0 replies
0 likes
PlanPremiumCountryUSADevice(Galaxy S7 Edge)Operating System(Most recent Android) My Question or IssueWe have a Galaxy Tab that is used solely for streaming Spotify at home. We also stream Spotify on my phone when we're away from home. The plan only a...
Plan Premium Country USA Device (Galaxy S7 Edge) Operating System (Most recent Android) My Question or Issue We have a Galaxy Tab that is used solely for streaming Spotify at...
295 Views
0 replies
0 likes
I saw that there was an older thread talking about this missing feature in depth but it got derailed by a non-solution which only addressed changing the sort order of songs inside a playlist, not the sort order of playlists under "Playlists".Not bein...
I saw that there was an older thread talking about this missing feature in depth but it got derailed by a non-solution which only addressed changing the sort order of songs in...
263 Views
0 replies
1 likes
StandardUSASamsung Galaxy S7 ActiveAndroid When I select "Spotify" as the input on my receiver and go to my phone to press the Devices button under a song, the list shows up with nothing. It has "How-to" connect to PC, Speaker, etc. Thats all there i...
Standard USA Samsung Galaxy S7 Active Android When I select "Spotify" as the input on my receiver and go to my phone to press the Devices button under a song, the list shows u...
Regular
923 Views
2 replies
1 likes
Spotify has not been working with Google Assistant for the last few days. All voice commands on my phone to play music get sent to a search; all voice commands to skip ahead or repeat the last track similarly return search results. When commands are ...
Spotify has not been working with Google Assistant for the last few days. All voice commands on my phone to play music get sent to a search; all voice commands to skip ahead or repeat the last track ...
Casual Listener
911 Views
1 replies
1 likes
Behind the lyrics doesnt work. I follow all steps but it is still not working. I have that issue from after update. Before i have all lyrics from songs but not now.PlanPremiumCountry TURKEYDeviceSamsung Galaxy J7 (2014)Operating SystemAndroid My Ques...
Behind the lyrics doesnt work. I follow all steps but it is still not working. I have that issue from after update. Before i have all lyrics from songs but not now. Plan Premium Country TUR...
Moderator
1995 Views
8 replies
0 likes
PlanPremiumCountry: MexicoDeviceSamsung Galaxy 7 EdgeOperating SystemAndroid 8.0.0 My Question or Issue Songs from a particular playlist (Accoustic Lounge - Chillout & Easy Listening by lmljoe) stop playing after 6 seconds. I downloaded this playlist...
Plan Premium Country: Mexico Device Samsung Galaxy 7 Edge Operating System Android 8.0.0 My Question or Issue Songs from a particular playlist (Accoustic Lounge - Chillout &...
338 Views
0 replies
0 likes
So, the way i use Spotify is i have a huge playlist of song that i have saved as a main platform and then i queue song i feel like listening to on top of that. My problem is that when you search for a song and queue them, they do not show up in liste...
So, the way i use Spotify is i have a huge playlist of song that i have saved as a main platform and then i queue song i feel like listening to on top of that. My problem is that when you search for ...
238 Views
0 replies
0 likes
I am a premium subscriber on a Samsung Galaxy Note 9. Recently certain artists have removed the Following tag, and I can not add it back to the artists for any length of time. Frank Zappa, Great White, Richie Kotzen among others remain unable for me ...
I am a premium subscriber on a Samsung Galaxy Note 9. Recently certain artists have removed the Following tag, and I can not add it back to the artists for any length of time. Frank Zappa, Great Whit...
242 Views
0 replies
0 likes
My Question or IssueOne of the reasons I chose Spotify over YT red or Google play is the ability to queue songs I like AND the play next function... If I happen to see a song I want to hear next, and not at the end of a long list of songs Ive selecte...
My Question or Issue One of the reasons I chose Spotify over YT red or Google play is the ability to queue songs I like AND the play next function... If I happen to see a song I want to hear next, a...
765 Views
0 replies
12 likes
PlanFreeCountry CanadaDeviceSamsung Galaxy 7? My Question or Issue On my Discover Weekly the "heart button" won't work. Nothing happens when i tap it... the "dislike" button doesn't either...
Plan Free Country Canada Device Samsung Galaxy 7? My Question or Issue On my Discover Weekly the "heart button" won't work. Nothing happens when i ta...
Casual Listener
1350 Views
1 replies
0 likes
PlanPremiumCountry USaDeviceGoogle PhoneOperating SystemAndroid Pie My Question or Issue Songs are greyed out on my phone connected to the wifi in the house my computer has the songs and can play play them why?
Plan Premium Country USa Device Google Phone Operating System Android Pie My Question or Issue Songs are greyed out on my phone connected to the wifi in the house my comp...
Newbie
367 Views
1 replies
0 likes
For the last few months I have not been able to directly control Spotify on my Samsung Galaxy S7 via Bluetooth connection to my aftermarket Pioneer car stereo receiver. Basically when I try to initiate the connection from the Spotify App on my Pionee...
For the last few months I have not been able to directly control Spotify on my Samsung Galaxy S7 via Bluetooth connection to my aftermarket Pioneer car stereo receiver. Basically when I try to initia...
614 Views
0 replies
0 likes
Buenas tardes, desde la última actualización de spotify al escuchar música se baja y sube el volumen aleatoriamente, en la barra de volumen sigue al maximo, pero como a los 20 seg de cada canción se siente que baja un 25 % y luego al tiempo vuelve a ...
Buenas tardes, desde la última actualización de spotify al escuchar música se baja y sube el volumen aleatoriamente, en la barra de volumen sigue al maximo, pero como a los 20 seg de cada canción se ...
513 Views
0 replies
0 likes
PlanPremiumCountry: Luxembourg, France DeviceSamsung Galaxy S8+, Windows Desktop VersionOperating SystemAndroid Oreo 8.0.0 My Question or IssueSome songs cannot be played. They are grey instead of white. Please help. Yours sincerelyFILBIG Felix
Plan Premium Country: Luxembourg, France Device Samsung Galaxy S8+, Windows Desktop Version Operating System Android Oreo 8.0.0 My Question or Issue Some songs cannot be ...
Spotify Star
341 Views
1 replies
1 likes
Plan PremiumCountry GreeceDevice Essential PH-1 phone, Microsoft Surface BookOperating system Android pie, Windows 10My Question or Issue:Why is the list of recently played items so short? When using the Android and Windows 10 apps it is only 30 item...
Plan Premium Country Greece Device Essential PH-1 phone, Microsoft Surface Book Operating system Android pie, Windows 10 My Question or Issue: Why is the list of recently played items so short? ...
Spotify Legend
706 Views
1 replies
0 likes
PlanPremiumDeviceHuawey P20 ProOperating SystemAndroid Oreo My Question or Issue Like the title says, the app just keeps crashing. Already added the app to the ignored apps of battery optimization and it keeps crashing.
Plan Premium Device Huawey P20 Pro Operating System Android Oreo My Question or Issue Like the title says, the app just keeps crashing. Already added the app to the ignored apps ...
Newbie
3627 Views
8 replies
12 likes
PlanPremiumCountry NetherlandsDeviceSony XZ3Operating SystemAndroid PIE 9.0 My Question or Issue I came from Iphone, where i could operate Spotify on the lockscreen. I can't get it working on the lockscreen on my XZ3. I would love to control spotify ...
Plan Premium Country Netherlands Device Sony XZ3 Operating System Android PIE 9.0 My Question or Issue I came from Iphone, where i could operate Spotify on the lockscreen...
Not applicable
918 Views
2 replies
0 likes
PlanPremiumCountry UkDeviceSamsung galaxy 8Operating SystemAndroid My Question or IssueI hate shuffle and always want to play songs in order they are presented on album... how can I do that? The default seems to be shuffle.
Plan Premium Country Uk Device Samsung galaxy 8 Operating System Android My Question or Issue I hate shuffle and always want to play songs in order they are presented on album....
765 Views
0 replies
0 likes
My Question or Issue We listened a song and we loved it. We want to see which playlist used this song, and we want to listen songs,like that song.
My Question or Issue We listened a song and we loved it. We want to see which playlist used this song, and we want to listen songs,like that song.
323 Views
0 replies
0 likes
