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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 38762 Views
  • 65 replies
  • 25 likes
  • 38762 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 875751 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 875751 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 25959 Views
  • 4 replies
  • 0 likes
  • 25959 Views
  • 4 replies
  • 0 likes

Galaxy Watch. Can't play offline music without data off.

PlanPremiumCountryAustraliaDeviceGalaxy WatchOperating SystemLatest My Question or IssueI've managed to log in and download a playlist to my watch. (Which wasn't at all a straight forward task, this also needs attention).But when I'm away from my pho...

  • Newbie
  • Plan Premium Country Australia Device Galaxy Watch Operating System Latest   My Question or Issue I've managed to log in and download a playlist to my watch. (Which wasn't at all a str...
  • 1186 Views
  • 0 replies
  • 1 likes
  • Galaxy
    Samsung
    watch
    wearable
  • 1186 Views
  • 0 replies
  • 1 likes

Can´t control my music with my smartwatch anymore

Hello,My Smartwatch was the Generation 3 from Fossil, Typ Control. It goes with the Wear OS by Google App. I connected it to my Huwaii P8 light Phone. Till the last Weekend I can choose from my watch my Playlist, start and stopp it and can choose the...

  • Newbie
  •   Hello, My Smartwatch was the Generation 3 from Fossil, Typ Control. It goes with the Wear OS by Google App. I connected it to my Huwaii P8 light Phone. Till the last Weekend I can choose fro...
  • UrbanPhotoman
  • Newbie
  • 2100 Views
  • 1 replies
  • 0 likes
  • 2100 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Android Auto - library order - upsort Download

Android auto Spotify app is very inconvenient to use to listen to Downloaded music. The first option on the higher levels of the navigation are all about online play lists. It takes 2 more levels to get to Downloaded (and scroll to the end of the lis...

  • Casual Listener
  • Android auto Spotify app is very inconvenient to use to listen to Downloaded music. The first option on the higher levels of the navigation are all about online play lists. It takes 2 more levels to ...
  • Peter
  • Spotify Legend
  • 873 Views
  • 3 replies
  • 0 likes
  • 873 Views
  • 3 replies
  • 0 likes

[Chromecast] Connection lost too often

Copying from https://community.spotify.com/t5/Android/Please-fix-chromecast-with-Spotify/m-p/2459136 since it's marked "Solved" even though it's not solved. Happens on two different Android phones (Pixel 2 & Note and on three Chromecast devices. The ...

  • Casual Listener
  • Copying from https://community.spotify.com/t5/Android/Please-fix-chromecast-with-Spotify/m-p/2459136 since it's marked "Solved" even though it's not solved. Happens on two different Android phones (P...
  • 371 Views
  • 0 replies
  • 1 likes
  • 371 Views
  • 0 replies
  • 1 likes

[Chromecast] Different song under "now playing" than actually playing

Copying from https://community.spotify.com/t5/Android/Please-fix-chromecast-with-Spotify/m-p/2459136 since it's marked "Solved" even though it's not solved. Happens on two different Android phones (Pixel 2 & Note and on three Chromecast devices. - Sp...

  • Casual Listener
  • Copying from https://community.spotify.com/t5/Android/Please-fix-chromecast-with-Spotify/m-p/2459136 since it's marked "Solved" even though it's not solved. Happens on two different Android phones (P...
  • 209 Views
  • 0 replies
  • 1 likes
  • 209 Views
  • 0 replies
  • 1 likes

[Chromecast] Problems with volume adjustement

Copying from https://community.spotify.com/t5/Android/Please-fix-chromecast-with-Spotify/m-p/2459136 since it's marked "Solved" even though it's not solved. Happens on two different Android phones (Pixel 2 & Note and on three Chromecast devices. - Of...

  • Casual Listener
  • Copying from https://community.spotify.com/t5/Android/Please-fix-chromecast-with-Spotify/m-p/2459136 since it's marked "Solved" even though it's not solved. Happens on two different Android phones (P...
  • 236 Views
  • 0 replies
  • 0 likes
  • 236 Views
  • 0 replies
  • 0 likes

Superuser Contribution Playback issues since last update : Android 9

PlanPremiumDeviceGoogle pixelOperating SystemAndroid 9 My Question or Issue Since updating my phone I have lost the playback on both the lock screen and homescreen. I have enabled all the notifications and nothing has changed. Any help or advice?

  • Newbie
  • Plan Premium Device Google pixel Operating System Android 9   My Question or Issue  Since updating my phone I have lost the playback on both the lock screen and homescreen. I have e...
  • Katerina
  • Spotify Legend
  • 1789 Views
  • 1 replies
  • 1 likes
  • 1789 Views
  • 1 replies
  • 1 likes

Superuser Contribution Search function

PlanPremiumCountry SingaporeDevice(Samsung note 9)Operating SystemAndroid My Question or Issue My Spotify search function keeps stating goes online to search more. But I have already check my settings and I'm not in offline mode. How do I solve this?

  • Newbie
  • Plan Premium Country  Singapore Device (Samsung note 9) Operating System Android    My Question or Issue  My Spotify search function keeps stating goes online to search ...
  • Katerina
  • Spotify Legend
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Mobile Playlist MixUp

Sometimes on my free Spotify mobile app, my playlists will randomly stop, and then seemingly play some other, random playlist that I've never heard of. The only fix I've found is to restart my entire device. Any Help?

  • Newbie
  • Sometimes on my free Spotify mobile app, my playlists will randomly stop, and then seemingly play some other, random playlist that I've never heard of. The only fix I've found is to restart my entire...
  • Katerina
  • Spotify Legend
  • 321 Views
  • 1 replies
  • 1 likes
  • 321 Views
  • 1 replies
  • 1 likes

Superuser Contribution Cant search online, even though I'm in online mode

PlanPremiumCountry USDeviceGalaxy S8Operating SystemAndroid 8.0 My Question or Issue Spotify will not let me search for a song or artist. Every time I try, it says to go online to search. I know that im online, because browse and discover work perfec...

  • Newbie
  • Plan Premium Country  US Device Galaxy S8 Operating System Android 8.0   My Question or Issue  Spotify will not let me search for a song or artist. Every time I try, it says ...
  • Katerina
  • Spotify Legend
  • 307 Views
  • 1 replies
  • 0 likes
  • 307 Views
  • 1 replies
  • 0 likes

Superuser Contribution Searching for new music

PlanPremiumCountry England DeviceSamsung galaxy S6 edge My Question or IssueI have spotify downloaded on my phone and it works fine with playing music I have downloaded however when I go to search new music it only let's me search for music I've down...

  • Newbie
  •   Plan Premium Country  England  Device Samsung galaxy S6 edge   My Question or Issue I have spotify downloaded on my phone and it works fine with playing music I have do...
  • Guido
  • Spotify Legend
  • 451 Views
  • 1 replies
  • 0 likes
  • 451 Views
  • 1 replies
  • 0 likes

Superuser Contribution Visual bug

PlanPremiumCountry United KingdomDeviceSamsung Galaxy Note 8Operating SystemAndroid Oreo I've encountered something weird. After going out of the Spotify and going back in after 1-2 times, I get a strange visual bug. I have mostly all normal function...

  • Newbie
  • Plan Premium Country  United Kingdom Device Samsung Galaxy Note 8 Operating System Android Oreo   I've encountered something weird. After going out of the Spotify and going ba...
  • Guido
  • Spotify Legend
  • 353 Views
  • 1 replies
  • 0 likes
  • 353 Views
  • 1 replies
  • 0 likes

Superuser Contribution Green Spinning Circle Hangs Forever

the android version of the app regularly hangs at the green circle spinning whenever I try to put in basic search queries, and even when I go select an artist from my library, even a popular one, like Kendrick. It just hangs! How can this be? The mus...

  • Casual Listener
  • the android version of the app regularly hangs at the green circle spinning whenever I try to put in basic search queries, and even when I go select an artist from my library, even a popular one, lik...
  • Guido
  • Spotify Legend
  • 1407 Views
  • 1 replies
  • 0 likes
  • APP HANGS
    slow
    SPINING CIRCLE
  • 1407 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify stops playing when I change apps. Pixel 2 XL Android 9.0

I just got a shiny new Pixel 2 XL (Verizon, Android 9.0 Pie). I love it! But whenever I use Spotify it just quits playing the moment I shift to another app or the screen goes off. Which sucks cause Iistening to music in my car is ESSENTIAL to my life...

  • Newbie
  • I just got a shiny new Pixel 2 XL (Verizon, Android 9.0 Pie). I love it!  But whenever I use Spotify it just quits playing the moment I shift to another app or the screen goes off. Which sucks c...
  • Guido
  • Spotify Legend
  • 729 Views
  • 1 replies
  • 0 likes
  • 729 Views
  • 1 replies
  • 0 likes

Podcasts can't be played on Android

PlanPremiumCountry IsraelDeviceLg G6Operating SystemAndroid Oreo My Question or Issue Podcasts can not be played on Android for over 2 weeks now. The app give me the option to only download the podcast (any podcast) but it never gets downloaded.The o...

  • Casual Listener
  • Plan Premium Country  Israel Device Lg G6 Operating System Android Oreo   My Question or Issue   Podcasts can not be played on Android for over 2 weeks now. The app giv...
  • Matalo
  • Roadie
  • 348 Views
  • 1 replies
  • 0 likes
  • 348 Views
  • 1 replies
  • 0 likes

Como puedo eliminar musica importada desde el celular?

Hola a todos, pues resulta que se me ocurrio importar la musica que tenia en el celular a spotify con la ilusion de que se pudiera escuchar, obvio no sucedio asi, no me deja eliminarlas, no aparece la opcion. y pues la verdad es bastante molestoo ten...

  • Newbie
  • Hola a todos, pues resulta que se me ocurrio importar la musica  que tenia en el celular a spotify con la ilusion  de que se pudiera escuchar, obvio no sucedio asi, no me  deja elimina...
  • Wolfmansoul
  • Casual Listener
  • 2846 Views
  • 1 replies
  • 0 likes
  • 2846 Views
  • 1 replies
  • 0 likes

App play/pause/change music by itself when connected with headphone

PlanPremiumCountry BrazilDeviceHuawei P9Operating SystemAndroid 7.0 My Question or IssueIn the recent week i've been experiencing some weird behavior from the app. Out of nowhere (still couldn't find some action on my phone that could be related) the...

  • Newbie
  • Plan Premium Country  Brazil Device Huawei P9 Operating System Android 7.0   My Question or Issue In the recent week i've been experiencing some weird behavior from the app. Out o...
  • 289 Views
  • 0 replies
  • 0 likes
  • 289 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify ignores proxy settings

PlanPremium (Family) CountryDE DeviceSony E5823 (Xperia Z5 Compact) Operating SystemAndroid 7.1.1 My Question or Issue After installing a firewall and a Web proxy on my home LAN to try and protect my children from **bleep** and abuse on the Web, Spot...

  • Casual Listener
  • Plan Premium (Family)   Country DE   Device Sony E5823 (Xperia Z5 Compact)   Operating System Android 7.1.1   My Question or Issue   After installing a firewall...
  • mwilck
  • Casual Listener
  • 2654 Views
  • 2 replies
  • 0 likes
  • 2654 Views
  • 2 replies
  • 0 likes

'No Internet connection available' with 4G mobile network

PlanPremiumCountryU.S.A. DeviceOnePlus 5 Operating SystemAndroid Oreo My Question or IssueApp works just fine on wifi but as soon as I switch to my mobile network, it displays 'No Internet connection available'. Anything other than Spotify uses my mo...

  • Newbie
  • Plan Premium Country U.S.A.  Device OnePlus 5  Operating System Android Oreo   My Question or Issue App works just fine on wifi but as soon as I switch to my mobile netw...
  • 543 Views
  • 0 replies
  • 1 likes
  • 4G
    Andorid
    mobile network
    Offline Access
  • 543 Views
  • 0 replies
  • 1 likes

Playlist won't shuffle correctly

ok so i just added a few new albums to my playlist and it won't play my old music i added before hand, just my recently added ones. please help, its super annoying and i keep hearing the same albums over and over again.

  • Newbie
  • ok so i just added a few new albums to my playlist and it won't play my old music i added before hand, just my recently added ones. please help, its super annoying and i keep hearing the same albums ...
  • 248 Views
  • 0 replies
  • 1 likes
  • 248 Views
  • 0 replies
  • 1 likes