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Android

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Forum Posts

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 854697 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 854697 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 20449 Views
  • 3 replies
  • 0 likes
  • 20449 Views
  • 3 replies
  • 0 likes

Superuser Contribution when searching a song in playlist, a random song starts to play

PlanPremiumCountry TRDeviceSamsung Galaxy S7Operating SystemAndroid My Question or Issue when I search for a song in my playlists and click on it to play, a random song (within the playlist) starts to play. I have been having this issue for about 2 m...

  • Casual Listener
  •   Plan Premium Country  TR Device Samsung Galaxy S7 Operating System Android   My Question or Issue  when I search for a song in my playlists and click on it to play, a...
  • Alfredo
  • Roadie
  • 690 Views
  • 3 replies
  • 0 likes
  • 690 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify app stops working after adding local files

PlanPremiumCountry USDeviceGalaxy S7 EdgeOperating SystemAndroid 7.0 My Question or Issue App continues to crash after adding local files to my Playlist. However, the second I remove the files, the app starts working again. So I am assuming this has ...

  • Casual Listener
  • Plan Premium Country  US Device Galaxy S7 Edge Operating System Android 7.0   My Question or Issue  App continues to crash after adding local files to my Playlist. However, t...
  • Alfredo
  • Roadie
  • 445 Views
  • 3 replies
  • 0 likes
  • 445 Views
  • 3 replies
  • 0 likes

No music or playlist after signing in

I opened spotify to play music in my car and I was prompted to login. (It normally goes to my music) After login my premium subscription was gone with all my albums and playlist. I subscribe again to premium and still no playlist or music. PLEASE HEL...

  • Newbie
  • I opened spotify to play music in my car and I was prompted to login. (It normally goes to my music)  After login my premium subscription was gone with all my albums and playlist. I subscribe a...
  • Joe
  • Community Legend
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Albums don't show songs at all songs

PlanPremium Operating Systemandroid/web player My Question or Issue When I add/download an album the songs of that album don't show up at my all songs and the album/songs don't show up the artists tab.

  • Casual Listener
  • Plan Premium     Operating System android/web player   My Question or Issue  When I add/download an album the songs of that album don't show up at my all songs and the alb...
  • Loxer
  • Spotify Star
  • 1153 Views
  • 5 replies
  • 0 likes
  • 1153 Views
  • 5 replies
  • 0 likes

Ordering Playlists on Android

PlanPremiumCountry USADeviceSamsung Galaxy 8Operating SystemAndroid Version 8.0.0 My Question or IssueIs there currently any way to order the songs in a created playlist on Android? This feature is currently available on IOS, Mac, and Windows, howeve...

  • Newbie
  •   Plan Premium Country  USA Device Samsung Galaxy 8 Operating System Android Version 8.0.0   My Question or Issue Is there currently any way to order the songs in a created ...
  • Joe
  • Community Legend
  • 296 Views
  • 1 replies
  • 0 likes
  • Android
    ordering
    Playlist
  • 296 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution No heart and block buttons on daily mix

Hey, was hoping to find a clearer answer here- When i first joined spotify i had the option to heart or block a song from my daily mix, after i got the premium account the buttons disappeared, Now i have a plus sign and no option to dislike a song on...

  • Casual Listener
  • Hey, was hoping to find a clearer answer here-  When i first joined spotify i had the option to heart or block a song from my daily mix, after i got the premium account the buttons disappeared,...
  • nocaesura
  • Casual Listener
  • 1357 Views
  • 5 replies
  • 1 likes
  • 1357 Views
  • 5 replies
  • 1 likes

Storage: Spotify only uses phone, not SD Card

Hi guys,I posted this as review in the Google play store as well but never got any feedback. Your help is much appreciated!Vanessa Starting to get really upset... Been fighting with this app for severalmonths now as it keeps moving itself as well as ...

  • Casual Listener
  • Hi guys, I posted this as review in the Google play store as well but never got any feedback.  Your help is much appreciated! Vanessa    Starting to get really upset... Been fight...
  • jbjcubs
  • Newbie
  • 4884 Views
  • 12 replies
  • 2 likes
  • 4884 Views
  • 12 replies
  • 2 likes

Spotify android

Whenever i open spotify, it says my internet is not connected and i can't listen to any song or anything else, while every other app i use just works.Anyone who knows what to do?

  • Newbie
  • Whenever i open spotify, it says my internet is not connected and i can't listen to any song or anything else, while every other app i use just works. Anyone who knows what to do?  
  • Loxer
  • Spotify Star
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

[Android] Offline music

PlanPremiumCountry BrazilDeviceMoto G5S plusOperating SystemAndroid 7.1.1 My Question or Issue I suggest Spotify to add a confirmation window when disabling a playlist available offline. I normally use my phone with the right hand, and sometimes, whe...

  • Visitor
  • Plan Premium Country  Brazil Device Moto G5S plus Operating System Android 7.1.1   My Question or Issue  I suggest Spotify to add a confirmation window when disabling a pla...
  • Loxer
  • Spotify Star
  • 331 Views
  • 1 replies
  • 1 likes
  • 331 Views
  • 1 replies
  • 1 likes

Shuffle is not permanent

Every time I go back in to Spotify the shuffle is off. It used to be on no matter what unless you took it off. At first it didn't bother me but when you're driving and it's off shuffle, it's begun to get quite annoying. How do I make it permanent aga...

  • Casual Listener
  • Every time I go back in to Spotify the shuffle is off. It used to be on no matter what unless you took it off. At first it didn't bother me but when you're driving and it's off shuffle, it's begun to...
  • avemarie11
  • Casual Listener
  • 1160 Views
  • 5 replies
  • 6 likes
  • 1160 Views
  • 5 replies
  • 6 likes

Phantom Lyrics and How to Get Them Back

PlanPremiumCountryUSA DevicePretty sure it was Sony smart TV, might have been my PS4Operating SystemAndroid or whatever PS4 OS is called, but app is identical on both My Question or Issue So left the house for a couple hours the other day and decided...

  • Casual Listener
  • Plan Premium Country USA  Device Pretty sure it was Sony smart TV, might have been my PS4 Operating System Android or whatever PS4 OS is called, but app is identical on both   My Q...
  • 192 Views
  • 0 replies
  • 0 likes
  • 192 Views
  • 0 replies
  • 0 likes

Saved songs don't appear under albums or artists

PlanPremiumCountry United KingdomDeviceSamsung Galaxy S8+ - previously happened on OnePlus 2Operating SystemAndroid Oreo also happened on Android N and M My Question or Issue I browse for music using the search function, I find a song that I like and...

  • Newbie
  • Plan Premium Country  United Kingdom Device Samsung Galaxy S8+ - previously happened on OnePlus 2 Operating System Android Oreo also happened on Android N and M   My Question ...
  • 843 Views
  • 0 replies
  • 4 likes
  • 843 Views
  • 0 replies
  • 4 likes

Solved!! Music stops play after my android-phone goes to sleep mode.

Well yea, the title says it all. When I play a song (headphones always plugged) and my phone goes turns the screen of, spotily stops streaming. (well not instantly, but after a while) it's not an internet problem, promise! PS:/ Will android get the "...

  • Casual Listener
  • Well yea, the title says it all. When I play a song (headphones always plugged) and my phone goes turns the screen of, spotily stops streaming. (well not instantly, but after a while) it's not an int...
  • Zäta_the_biker
  • Casual Listener
  • 485815 Views
  • 39 replies
  • 10 likes
  • 485815 Views
  • 39 replies
  • 10 likes

Offline mode keeps turning off automatically

PlanPremiumCountry Czech republicDeviceHonor 10Operating SystemAndroid 8.1.0 (with EMUI 8.1.0) My Question or IssueWhenever I turn Offline mode on from quick settings in notification bar, it automatically goes back online after some time. Sometimes 1...

  • Newbie
  • Plan Premium Country  Czech republic Device Honor 10 Operating System Android 8.1.0 (with EMUI 8.1.0)   My Question or Issue Whenever I turn Offline mode on from quick settings in...
  • 1112 Views
  • 0 replies
  • 7 likes
  • 1112 Views
  • 0 replies
  • 7 likes

don't get notification

PlanFreeCountry IsraelDeviceXioami redmi 4Operating System( Android My Question or Issue I don't get notifications. At all not by mail or the status bar..Why is that

  • Newbie
  • Plan Free Country  Israel Device Xioami redmi 4 Operating System ( Android   My Question or Issue  I don't get notifications. At all not by mail or the status bar.. Why is t...
  • Joe
  • Community Legend
  • 972 Views
  • 2 replies
  • 0 likes
  • 972 Views
  • 2 replies
  • 0 likes

Music from Samsung Player

I have a Samsung Galaxy Note 8. I have music on that player that I transferred via my laptop to Spotify. How do I get these songs to play on my phone app? I have a premium subscription.

  • Newbie
  • I have a Samsung Galaxy Note 8. I have music on that player that I transferred via my laptop to Spotify. How do I get these songs to play on my phone app? I have a premium subscription.
  • Joe
  • Community Legend
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sony NW-WS413 Sport-Walkman

I have the Sony Sport Walkman. I am looking at a plan from Spotify. My question is. . . Is it possible to save/transfter your music to this device? Thank you

  • Newbie
  • I have the Sony Sport Walkman. I am looking at a plan from Spotify. My question is. . . Is it possible to save/transfter your music to this device?    Thank you 🙂    
  • SergioDavid
  • Roadie
  • 3661 Views
  • 1 replies
  • 1 likes
  • 3661 Views
  • 1 replies
  • 1 likes

Superuser Contribution How do i play an entire music folder on my phone?

Plan PremiumCountry SwedenPhone Samsung Galaxy S7OS Android Oreo If i want to play the entire folder i have to first start it on my computer because i dont seem to have the option in my phone, is there anyway to do this or do i actually have to start...

  • Newbie
  •   Plan Premium Country Sweden Phone Samsung Galaxy S7 OS Android Oreo   If i want to play the entire folder i have to first start it on my computer because i dont seem to have the opt...
  • SergioDavid
  • Roadie
  • 908 Views
  • 1 replies
  • 4 likes
  • 908 Views
  • 1 replies
  • 4 likes

Superuser Contribution Problem when Tabbing out of Spotify

PlanPremiumCountry GermanyDeviceSamsung Galaxy S9+Operating SystemAndroidOreo My Question or Issue I started a Playlist then tabbed out of Spotify after that I started the App again and the screen was having a refresh issue of some sort

  • Newbie
  • Plan Premium Country  Germany Device Samsung Galaxy S9+ Operating System AndroidOreo   My Question or Issue  I started a Playlist then tabbed out of Spotify after that I star...
  • SergioDavid
  • Roadie
  • 353 Views
  • 4 replies
  • 0 likes
  • 353 Views
  • 4 replies
  • 0 likes

Superuser Contribution Previously synced local files randomly unsynced

My Info: Fully updated Galaxy S8+, Premium Account, located in USA Hello everyone, my question/problem is that about a week ago I noticed that my local files that I had previously synced about 3 or 4 months ago from my laptop to my phone had unsynced...

  • Casual Listener
  • My Info: Fully updated Galaxy S8+, Premium Account, located in USA   Hello everyone, my question/problem is that about a week ago I noticed that my local files that I had previously synced abo...
  • SergioDavid
  • Roadie
  • 597 Views
  • 2 replies
  • 0 likes
  • Songs Erasing
    Songs Issues
    Songs Unsyncing
  • 597 Views
  • 2 replies
  • 0 likes