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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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7 likes

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Local files getting grayed out

PlanPremiumDeviceGoogle PixelOperating SystemAndroid 9 Pie My Question or Issue So I have a bunch of local files in my playlist, because hey, not everything is on Spotify. Problem is that sometimes after I've played them they become grayed out. They ...

Newbie

Plan Premium Device Google Pixel Operating System Android 9 Pie   My Question or Issue  So I have a bunch of local files in my playlist, because hey, not everything is on Spotify. P...

LR81

Newbie

730 Views

1 replies

8 likes

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Desktop App Blows, not to mention Android App

Macbook Pro Mid 2012Samsung Galaxy 8 Hi, Has anyone else been having difficulties with both the Desktop app and Android app? It's getting to the point where I may have to switch platforms. The Desktop app is unresponsive most days, it takes about 25 ...

Newbie

  Macbook Pro Mid 2012 Samsung Galaxy 8    Hi,    Has anyone else been having difficulties with both the Desktop app and Android app? It's getting to the poin...

245 Views

0 replies

1 likes

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Application downloaded from Play Store is outdated

PlanPremiumCountryFrance Device(Galaxy S6)Operating System(Android 7.0) My Question or Issue Hi, I hope someone will be able to help me with my problem.This morning, I decided to clean my phone a bit. So I deleted the 15Go of saved songs I had on Spo...

Newbie

Plan Premium Country France   Device (Galaxy S6) Operating System (Android 7.0)   My Question or Issue   Hi, I hope someone will be able to help me with my problem. This m...

_taku_

Casual Listener

764 Views

4 replies

4 likes

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[Help] Downloaded Playlist can be play, but without sound?!

PlanPremiumCountry MalaysiaDeviceA Windows 8 with Spotify installed and An Android Box with 4.0.3 versionOperating SystemWindows 8Android 4.0.3 My Question or IssueWe have an Android box that setup and link with the speaker & sound system.We have a P...

Casual Listener

Plan Premium Country  Malaysia Device A Windows 8 with Spotify installed and An Android Box with 4.0.3 version Operating System Windows 8 Android 4.0.3   My Question or Issue We ...

RBKJ

Casual Listener

370 Views

1 replies

0 likes

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Keeps cutting out

PlanPremium CountryUK DeviceSamsung Galaxy Edge Operating System Android My Question or IssueYesterday my Spotify just started to cut out about 4 seconds into each song. I didn't think much of it but today it is doing the same. I have done the follow...

Newbie

Plan Premium  Country UK    Device Samsung Galaxy Edge  Operating System  Android    My Question or Issue Yesterday my Spotify just started to cut out ab...

685 Views

0 replies

0 likes

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[Discover Weekly] Keep suggesting me Polish songs

Hi,Every week I get polish songs suggested. I keep trying to dislike all Polish authors but the amount off suggestions is not getting lower. Can somebody remove once and for all Polish songs from my discover weekly lists? Maybe there is a hidden opti...

Newbie

   Hi, Every week I get polish songs suggested. I keep trying to dislike all Polish authors but the amount off suggestions is not getting lower. Can somebody remove once and for all Polis...

410 Views

0 replies

3 likes

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Recently played not showing entire album

Subscription: PremiumCountryCanada Device(Samsung Galaxy Operating System (Android Oreo.) My Question or Issue Hey I was wondering if anyone else had this problem. When i click on an album thats is in my recently played, it only shows the downloaded ...

Newbie

Subscription: Premium Country Canada  Device (Samsung Galaxy 😎 Operating System  (Android Oreo.)   My Question or Issue    Hey I was wondering if anyone else ...

566 Views

0 replies

0 likes

Android
Android App
Android Galaxy s8
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Filter Playlist Not Working Properly

PlanPremiumDeviceGoogle Pixel 2 My Question or Issue When filtering a playlist (lets say, I want to find a single artist within that playlist), it works - it shows only the searched item. However when I play, if shuffle is on, it will ignore the filt...

Casual Listener

Plan Premium Device Google Pixel 2     My Question or Issue  When filtering a playlist (lets say, I want to find a single artist within that playlist), it works - it shows only ...

297 Views

0 replies

0 likes

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Discover Weekly not updating

PlanPremiumCountry UKDeviceOnePlus 3Operating SystemAndroid Oreo My Question or Issue I started with Spotify in 2017, but decided to go back to just having Google Play Music (sorry!) and uninstalled it. Anyways, come this year, I reinstalled it and m...

Newbie

Plan Premium Country  UK Device OnePlus 3 Operating System Android Oreo   My Question or Issue  I started with Spotify in 2017, but decided to go back to just having Goo...

458 Views

0 replies

0 likes

Discover Weekly
faults
Release Radar
updates
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Shuffle

Why does my playlist keep playing the same songs in the same order, once I've reached the end of my playlist? Every time I've gone through my 150+ songs, I press to re shuffle, but it will be in the exact same order as the last few times. Sometimes I...

Casual Listener

Why does my playlist keep playing the same songs in the same order, once I've reached the end of my playlist? Every time I've gone through my 150+ songs, I press to re shuffle, but it will be in the ...

246 Views

0 replies

0 likes

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Any chance they will fix back the library

PlanFreeCountry CanadaDevicePixel 2Operating SystemAndroid Pie My Question or Issue The library used to be really functionnal but it hasn't been for a couple of months. I used to favorite songs and album and just like in most library if I went into t...

Casual Listener

Plan Free Country  Canada Device Pixel 2 Operating System Android Pie   My Question or Issue  The library used to be really functionnal but it hasn't been for a couple of mon...

204 Views

0 replies

0 likes

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Multiple songs are not available in one playlist in ALL devices

Hi, I have the well-known forum problem that some songs are not available, (grey color) however this problem happens in ALL my devices (desktop/windows, android and IOS) inside the same playlist. I have cheked that:1). The songs are available in my c...

Regular

  Hi,    I have the well-known forum problem that some songs are not available, (grey color) however this problem happens in ALL my devices (desktop/windows, android ...

Jose_M

Spotify Star

1016 Views

10 replies

0 likes

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Android app stops working after every song

I have the free android app version on my smart phone...it worked fine until today. I shuffle play my library, but the app stops working after one song or a few. It does it randomly. I have tried clearing my cache, powering the phone off and on and c...

Newbie

I have the free android app version on my smart phone...it worked fine until today.  I shuffle play my library, but the app stops working after one song or a few.  It does it randomly.&nbsp...

220 Views

0 replies

0 likes

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(Premium Account) Spotify keeps turning shuffle back on

PlanPremiumCountryCanada DeviceGoogle Pixel 2Operating SystemAndroid Pie My Question or IssueSpotify keeps turning shuffle on when I select a song. I have to keep turning it off every session but whenever I relog it turns shuffle back on!

Newbie

Plan Premium Country Canada  Device Google Pixel 2 Operating System Android Pie   My Question or Issue Spotify keeps turning shuffle on when I select a song. I have to keep turnin...

284 Views

0 replies

1 likes

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Chromecast devices list ceases to update

PlanPremiumCountrySwedenDeviceSamsung S5 MiniOperating SystemAndroid 6.0.1 My Question or IssueWhen the Spotify app has been running for a couple of hours and I have had my phone on different networks and come home again, the list of Chromecast devic...

Regular

Plan Premium Country Sweden Device Samsung S5 Mini Operating System Android 6.0.1   My Question or Issue When the Spotify app has been running for a couple of hours and I have had my...

HowardMarks

Composer

312 Views

1 replies

0 likes

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Solved!!Superuser Contribution Inappropriate Daily Mixes

PlanFree/PremiumCountry HungaryDeviceXiaomi MI A1Operating SystemAndroid 8.1 My Question or Issue Dears, Starting from today Daily Mix provided to me daily (all 6 Daily mixes) aren't appropriate and selected based on just some tracks from my Favorite...

Casual Listener

Plan Free/Premium Country  Hungary Device Xiaomi MI A1 Operating System Android 8.1   My Question or Issue  Dears, Starting from today Daily Mix provided to me daily (all 6 D...

Notbobby

Casual Listener

1938 Views

5 replies

2 likes

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"playback failed" message

Free US Blu Energy XL Android 5.1 I was listening to a playlist and a video was gonna play. But it said "playback failed" and it froze.

Visitor

  Free    US    Blu Energy XL Android    5.1   I was listening to a playlist and a video was gonna play. But it said "playback failed" and it froze.&n...

583 Views

0 replies

0 likes

Android
Spotify
support
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Unable to login after app updated

Hi team, I used to listen to music on Spotify smoothly for a while using my xiaomi a1 phone. However, last night the app was updated and it logged me out automatically, when I tried to come back using my Facebook account, I cannot login anymore! Have...

Newbie

Hi team,   I used to listen to music on Spotify smoothly for a while using my xiaomi a1 phone. However, last night the app was updated and it logged me out automatically, when I tried to come ...

290 Views

0 replies

0 likes

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Content not showing

PlanPremiumCountry Israel account but living in Iceland.DeviceChinese Android (I'm sure that's not the reason for the issue!)Operating SystemAndroid 7.1.1 My Question or Issue So when I'm on the Home tab I only see the header and not the recommended ...

Casual Listener

Plan Premium Country  Israel account but living in Iceland. Device Chinese Android (I'm sure that's not the reason for the issue!) Operating System Android 7.1.1   My Question or I...

332 Views

0 replies

0 likes

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