Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
387219 Views
545 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
I just got a new Samsung Note 9, and I logged in to Spotify and my playlist are gone. I throught this might be a problem becuase I was still logged in to my old phone. I logged off my old phone and still no dice. Ive logged in to my new phone, tablet...
I just got a new Samsung Note 9, and I logged in to Spotify and my playlist are gone. I throught this might be a problem becuase I was still logged in to my old phone. I logged off my old phone and s...
Spotify Star
443 Views
3 replies
0 likes
PlanPremiumCountry FranceDeviceSamsung Galaxy S9Operating SystemAndroid Oreo My Question or IssueHi, is there a way to whitelist Spotify so it doesn't close automatically a moment after i pause the music. I actually searched and found that you have t...
Plan Premium Country France Device Samsung Galaxy S9 Operating System Android Oreo My Question or Issue Hi, is there a way to whitelist Spotify so it doesn't close automat...
515 Views
0 replies
0 likes
PlanPremiumCountry USADeviceGoogle Pixel 1Operating SystemAndroid Oreo My Question or IssueOn my phone: I am trying to sort my starred playlist by newest added, but when I tap 'Sort playlist' I am just brought back to the playlist with no changes. Do...
Plan Premium Country USA Device Google Pixel 1 Operating System Android Oreo My Question or Issue On my phone: I am trying to sort my starred playlist by newest added, but when...
Spotify Star
1478 Views
3 replies
0 likes
PlanPremiumCountry MexicoDeviceSamsung galaxy j7 2015Operating SystemAndroid 7.1.1 My Question or Issue I cant play the music that i moved to the SD card
Plan Premium Country Mexico Device Samsung galaxy j7 2015 Operating System Android 7.1.1 My Question or Issue I cant play the music that i moved to the SD card
271 Views
0 replies
0 likes
PlanPremiumCountryPHDevicexiaomi mix2Operatin systemAndroid Pie Windows 10 My Question or IssueI log in same account on the computer and phone,but the songs can't be sync these two.This issus begin yesterday.Do you have the same issus?HOW TO SOLVE TH...
Plan Premium Country PH Device xiaomi mix2 Operatin system Android Pie Windows 10 My Question or Issue I log in same account on the computer and phone,but the songs can't be sync the...
Casual Listener
495 Views
2 replies
0 likes
I'm frustrated. There have been a few threads on this subject and no reply from Spotify support. When you get in your car and want to play ONLY your downloaded music, you can put Spotify in offline mode. Great. BUT, when you're driving and can't touc...
I'm frustrated. There have been a few threads on this subject and no reply from Spotify support. When you get in your car and want to play ONLY your downloaded music, you can put Spoti...
Composer
988 Views
1 replies
3 likes
This has already been stated in someone elses problem but it was in 2014 so I'ma re-state it because last time I reported something it go fixed fairly fast!My problem is that I can't put playlists in an order that I want on the Android phone! Please ...
This has already been stated in someone elses problem but it was in 2014 so I'ma re-state it because last time I reported something it go fixed fairly fast! My problem is that I can't put playlists ...
Community Legend
532 Views
4 replies
1 likes
PlanPremium/familyCountry DeviceHuaweiOperating SystemAndroid My Question or IssueI read that the equalizer is under settings, then playback....so I went to settings and found playback but I can't click on it to bring anything else up! I tapped it a ...
Plan Premium/family Country Device Huawei Operating System Android My Question or Issue I read that the equalizer is under settings, then playback....so I went to sett...
Regular
1396 Views
6 replies
1 likes
PremiumCountryMexicoDeviceNokia 5Operating SystemAndroid 7.1 My Question or IssueThis album had like 10 tracks, oddly suddenly disappeared and now there is only one and when I download the full album, appears like I've downloaded 10 song but only app...
Premium Country Mexico Device Nokia 5 Operating System Android 7.1 My Question or Issue This album had like 10 tracks, oddly suddenly disappeared and now there is only one and...
354 Views
0 replies
0 likes
PlanPremiumCountryMexicoDeviceNokia 5Operating SystemAndroid 7.1 My Question or IssueThis album had like 10 tracks, oddly suddenly disappeared and now there is only one and when I download the full album, appears like I've downloaded 10 song but only...
Plan Premium Country Mexico Device Nokia 5 Operating System Android 7.1 My Question or Issue This album had like 10 tracks, oddly suddenly disappeared and now there is only one and w...
331 Views
0 replies
0 likes
PlanFreeCountry Australia DeviceSamsung note 9Operating SystemAndroid My Question or Issue Whenever i use the phone the spotify app just starts playing by itself. I cannot find a way to stop this. Even if i take a phone call, after the phone call it ...
Plan Free Country Australia Device Samsung note 9 Operating System Android My Question or Issue Whenever i use the phone the spotify app just starts playing by itse...
631 Views
0 replies
0 likes
PlanPremiumCountry FranceDevice Operating SystemAndroid / Windows 10 My Question or Issue Hi. I had access to an option that asked me if I use headphones or speakers. As a headphone user I changed the setting to headphones from speaker. Right after t...
Plan Premium Country France Device Operating System Android / Windows 10 My Question or Issue Hi. I had access to an option that asked me if I use headphones or sp...
373 Views
0 replies
0 likes
Jow community, My question is actually simple.Can I move my spotify files manually or will that mess them up? Some extra information.So I was looking at my memory on my phone and I saw that spotify takes up 3 GB (thats like 40% of my phone memory). S...
Jow community, My question is actually simple. Can I move my spotify files manually or will that mess them up? Some extra information. So I was looking at my memory on my phone and I saw t...
Regular
483 Views
1 replies
0 likes
PlanPremium Country Ireland Deviceiphone Operating SystemWindows 10 My Question or IssueWhy is spotify being heralded as the next new big thing in software development when in reality it is getting worse and worse over time. Between cutting third-par...
Plan Premium Country Ireland Device iphone Operating System Windows 10 My Question or Issue Why is spotify being heralded as the next new big thing in s...
Newbie
904 Views
1 replies
3 likes
Hi I can not share songs without Instagram stories, can I help myself? 8.4.81.558 sports version8.1.0 Android versionModel: Motorola oneInstagram version 72.0.0.21.98 Thank you!
Hi I can not share songs without Instagram stories, can I help myself? 8.4.81.558 sports version 8.1.0 Android version Model: Motorola one Instagram version 72.0.0.21.98 ...
Spotify Star
332 Views
1 replies
0 likes
Country RomaniaDevice(LG)Operating System(Android 4.4.2 ) My Question or Issuecant share a spotify song on instagram i dont have the option on, how can i get it ? all apps are up to date
Country Romania Device (LG) Operating System (Android 4.4.2 ) My Question or Issue cant share a spotify song on instagram i dont have the option on, how can i get it ? al...
Spotify Star
9614 Views
7 replies
0 likes
PlanPremiumCountry EnglandDeviceHuawei P10 liteOperating SystemAndroid 8.0.0 My Question or Issue So I am listening to this album 'Nat Cole song book' by Sammy Davis Jr and the vocals sound quiet and are echoing on all of the songs in this album. Can...
Plan Premium Country England Device Huawei P10 lite Operating System Android 8.0.0 My Question or Issue So I am listening to this album 'Nat Cole song book' by Sa...
Spotify Legend
9988 Views
7 replies
0 likes
I just got spotify premium with the family plan and now my spotify is being weird. It was working fine the night before, so I'm not sure what is up with it?When I try to play a song it shows thats it playing on the play bar but no sound comes out. It...
I just got spotify premium with the family plan and now my spotify is being weird. It was working fine the night before, so I'm not sure what is up with it? When I try to play a song it shows thats ...
Not applicable
915 Views
2 replies
0 likes
Premium, Samsung tablet, THE Netherlands When I listen to an artist whose album I downloaded, other music (which I have not downloaded or already deleted) is mixing. I have no idea how this can happen nor how to fix it. My Question or Issue
Premium, Samsung tablet, THE Netherlands When I listen to an artist whose album I downloaded, other music (which I have not downloaded or already deleted) is mixing. I have no idea how this ...
Not applicable
311 Views
1 replies
0 likes
PlanPremiumCountryFranceDeviceSamsung Galaxy S9Operating SystemAndroid Oreo My Question or Issue Hello i want to know if it's possible that the little circle with lines on it ( The little Spotify notification on the top left ) can stay in the notific...
Plan Premium Country France Device Samsung Galaxy S9 Operating System Android Oreo My Question or Issue Hello i want to know if it's possible that the little circle...
370 Views
0 replies
0 likes
