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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 36021 Views
  • 64 replies
  • 25 likes
  • 36021 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874131 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874131 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25578 Views
  • 3 replies
  • 0 likes
  • 25578 Views
  • 3 replies
  • 0 likes

'No Internet connection available' with 4G mobile network

PlanPremiumCountryU.S.A. DeviceOnePlus 5 Operating SystemAndroid Oreo My Question or IssueApp works just fine on wifi but as soon as I switch to my mobile network, it displays 'No Internet connection available'. Anything other than Spotify uses my mo...

  • Newbie
  • Plan Premium Country U.S.A.  Device OnePlus 5  Operating System Android Oreo   My Question or Issue App works just fine on wifi but as soon as I switch to my mobile netw...
  • 534 Views
  • 0 replies
  • 1 likes
  • 4G
    Andorid
    mobile network
    Offline Access
  • 534 Views
  • 0 replies
  • 1 likes

Playlist won't shuffle correctly

ok so i just added a few new albums to my playlist and it won't play my old music i added before hand, just my recently added ones. please help, its super annoying and i keep hearing the same albums over and over again.

  • Newbie
  • ok so i just added a few new albums to my playlist and it won't play my old music i added before hand, just my recently added ones. please help, its super annoying and i keep hearing the same albums ...
  • 241 Views
  • 0 replies
  • 1 likes
  • 241 Views
  • 0 replies
  • 1 likes

Superuser Contribution remote volume control

PlanPremium My Question or IssueDo i have the ability to control the volume on the playing device, from a different device?

  • Visitor
  • Plan Premium   My Question or Issue Do i have the ability to control the volume on the playing device, from a different device?
  • user-removed
  • Not applicable
  • 5149 Views
  • 4 replies
  • 1 likes
  • 5149 Views
  • 4 replies
  • 1 likes

Solved!!Superuser Contribution Local songs being skipped

PlanPremium Country Netherlands DeviceSamsung Galaxy S5 NeoOperating SystemAndroid 6.0.1, the latest available update for my (somewhat outdated) device. My Question or Issue Hi there, For a few weeks now ive noticed that local songs ive downloaded to...

  • Regular
  •   Plan Premium   Country  Netherlands   Device Samsung Galaxy S5 Neo Operating System Android 6.0.1, the latest available update for my (somewhat outdated) device. &nbs...
  • Stanvandewall
  • Regular
  • 3943 Views
  • 11 replies
  • 0 likes
  • 3943 Views
  • 11 replies
  • 0 likes

Track info not updated when OS is Android 8.0 Oreo

I've seen numereous reports of issues with track info of Spotify users using Android 8.0. Issues with Android Auto, Bluetooth the only status I've seen: Not right nowI do not have the feeling these issues are taken seriously by Spotify. As a premium ...

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  • Casual Listener
  • I've seen numereous reports of issues with track info of Spotify users using Android 8.0. Issues with Android Auto, Bluetooth the only status I've seen: Not right now I do not have the feeling these...
  • PenguinPusher
  • Casual Listener
  • 443 Views
  • 1 replies
  • 3 likes
  • 443 Views
  • 1 replies
  • 3 likes

Discover Weekly isn't displaying

Plan- Premium (student discount)Country- USADevice- Google Pixel 1Operating System- Android Pie (9.0) My Question or IssueI have had Spotify Premium for about three weeks, and I haven't had access to the typical weekly Discover Playlist. While I *do*...

  • Newbie
  •   Plan- Premium (student discount) Country- USA Device- Google Pixel 1 Operating System- Android Pie (9.0)   My Question or Issue I have had Spotify Premium for about three weeks, an...
  • Loxer
  • Community Legend
  • 1041 Views
  • 1 replies
  • 0 likes
  • 1041 Views
  • 1 replies
  • 0 likes

Spotify working like **bleep** ....is there a fix coming?

After the last update Spotify stops and starts on its own. Song titles displayed are not what is playing.Is there a fix coming to make it worth using again?

  • Casual Listener
  • After the last update Spotify stops and starts on its own.  Song titles displayed are not what is playing. Is there a fix coming to make it worth using again?
  • Billy-J
  • Spotify Star
  • 2117 Views
  • 5 replies
  • 0 likes
  • 2117 Views
  • 5 replies
  • 0 likes

No Storage Option in Android App Settings

PlanPremiumCountryUSA DeviceSamsung Galaxy S7 activeOperating SystemAndroid 8.0 My Question or IssueSpotify on my phone stopped saving files to my SD card. I opened the Spotify Settings and there is no longer a Storage option. Is there any way to mak...

  • Gig Goer
  • Plan Premium Country USA   Device Samsung Galaxy S7 active Operating System Android 8.0   My Question or Issue Spotify on my phone stopped saving files to my SD card. I opened th...
  • olken2000
  • Gig Goer
  • 635 Views
  • 1 replies
  • 0 likes
  • 635 Views
  • 1 replies
  • 0 likes

Google Assistant and Spotify offline mode?

Google Assistant will not play downloaded tracks in Spotify when Spotify is in offline mode. Is there a fix?

  • Regular
  •    Google Assistant will not play downloaded tracks in Spotify when Spotify is in offline mode. Is there a fix?
  • 298 Views
  • 0 replies
  • 2 likes
  • 298 Views
  • 0 replies
  • 2 likes

Superuser Contribution Voice commands not working on Android Auto

PlanPremiumCountryBrazil DeviceSamsung Galaxy S8+Operating SystemAndroid Oreo My Question or IssueThis is weird (I think): Android Auto voice commands work with waze and google maps just fine, and voice commands work well with Spotify when I'm using ...

  • Newbie
  • Plan Premium Country Brazil  Device Samsung Galaxy S8+ Operating System Android Oreo   My Question or Issue This is weird (I think): Android Auto voice commands work with waz...
  • ClassicalGas
  • Gig Goer
  • 12488 Views
  • 26 replies
  • 9 likes
  • 12488 Views
  • 26 replies
  • 9 likes

Can't search

I'm aving trouble searching. It says I'm not online, but I am. I can play songs in all my playlist, even those that aren't downloaded, but whenever I try to search, it says I'm not connected to the internet. When is Spotify going to fix all the probl...

  • Casual Listener
  • I'm aving trouble searching. It says I'm not online, but I am. I can play songs in all my playlist, even those that aren't downloaded, but whenever I try to search, it says I'm not connected to the i...
  • Billy-J
  • Spotify Star
  • 3079 Views
  • 1 replies
  • 2 likes
  • 3079 Views
  • 1 replies
  • 2 likes

Fixed the pause issue now have another problem

None of the PlanPremiumCountryAustraliaSamsung 9 Fixed the pausing issue by uninstalling. BUT now i have no Browse or Radio options. To get them back i have to uninstall and reinstall everyday. I have no idea whay Spotify have done but after two year...

  • Casual Listener
  • None of the  Plan Premium Country Australia Samsung 9   Fixed the pausing issue by uninstalling. BUT now i have no Browse or Radio options.   To get them back i have to uninst...
  • Billy-J
  • Spotify Star
  • 338 Views
  • 3 replies
  • 0 likes
  • 338 Views
  • 3 replies
  • 0 likes

Superuser Contribution podcasts on andorid

For some reason podcasts files appear only as capable for download but I can't just play them... I use an android. Already tried reinstalling... but still isn't working. Any ideas? Thanks!

  • Newbie
  • For some reason podcasts files  appear only as capable for download but I can't just play them...   I use an android.    Already tried reinstalling... but still isn't working....
  • Katerina
  • Spotify Legend
  • 803 Views
  • 1 replies
  • 0 likes
  • 803 Views
  • 1 replies
  • 0 likes

Superuser Contribution Zie niet alle liedjes op mijn smartphone

Ik heb liedjes die ik op mijn laptop gezet heb die daar wel afspelen. Maar op mijn smartphone staan deze in het grijs. Hoe komt dit?

  • Newbie
  • Ik heb liedjes die ik op mijn laptop gezet heb die daar wel afspelen. Maar op mijn smartphone staan deze in het grijs.  Hoe komt dit?   
  • Guido
  • Spotify Legend
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

Playing one artist on My own Playlist

Hi, I've always been able to pick specific artits in my own created playlist (Over 1,500 songs) and shuffle songs just by that one artist but all of a sudden but all of a sudden it will not work and Spotify seem unable to help,I'm a premium user and ...

  • Casual Listener
  • Hi,   I've always been able to pick specific artits in my own created playlist (Over 1,500 songs) and shuffle songs just by that one artist but all of a sudden but all of a sudden it will not ...
  • 202 Views
  • 0 replies
  • 0 likes
  • 202 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify app Android doesn't fill entire screen

Hi i have a mi A2 Lite with Android 8.1. i'm using latest beta of spotify app with premium account. The app seems doesn't support the 18:9 screen. Any solution? Thanks for response

  • Newbie
  • Hi i have a mi A2 Lite with Android 8.1. i'm using latest beta of spotify app with premium account. The app seems doesn't support the 18:9 screen.   Any solution?   Thanks for response
  • Guido
  • Spotify Legend
  • 367 Views
  • 1 replies
  • 0 likes
  • 367 Views
  • 1 replies
  • 0 likes

Filter in a playlist, doesn't play only the filtered songs

PlanPremiumCountry Device(Samsung Galaxy S9)Operating System(Android Oreo)Spotify Version8.4.70.666 armV7 My Question or Issue When I filter for a specific artist inside a playlist, the playing queue doesn't play only the songs that appear on the scr...

  • Music Fan
  • Plan Premium Country   Device (Samsung Galaxy S9) Operating System (Android Oreo) Spotify Version 8.4.70.666 armV7   My Question or Issue  When I filter for a specific...
  • Joe
  • Community Legend
  • 585 Views
  • 3 replies
  • 0 likes
  • 585 Views
  • 3 replies
  • 0 likes

Choosing songs from playlist directly from steering wheel

PlanPremiumCountryMalaysiaDeviceSamsung Note 8 Operating SystemAndroid Oreo (Android version 8.0.0) My Question or Issue I have paired my phone into my car (BMW X3 G01) and manage to get Spotify running. However, I found that when I use the steering ...

  • Newbie
  •   Plan Premium Country Malaysia Device Samsung Note 8  Operating System Android Oreo (Android version 8.0.0)   My Question or Issue   I have paired my phone into my ca...
  • 289 Views
  • 0 replies
  • 0 likes
  • 289 Views
  • 0 replies
  • 0 likes

Solved!! Spotify has a mind of its own!

PlanPremiumCountry CANADADeviceSAMSUNG S7Operating SystemLATEST ANDROID My Question or Issue It keeps changing songs to next in que, or to a randomly new playlist not related to the type of music I listen to. All while in my pocket. Tried to logout o...

  • Casual Listener
  •   Plan Premium Country  CANADA Device SAMSUNG S7 Operating System LATEST ANDROID   My Question or Issue  It keeps changing songs to next in que, or to a randomly new pl...
  • Matt7991
  • Casual Listener
  • 2099 Views
  • 2 replies
  • 0 likes
  • 2099 Views
  • 2 replies
  • 0 likes