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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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7 likes

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How can I participate in Spotify Android beta program?

PlanPremiumCountry TurkeyDeviceSamsung Galaxy J7 j730FOperating SystemAndroid 7.0 My Question or Issue I want to participate in Spotify Android beta program.

Visitor

Plan Premium Country  Turkey Device Samsung Galaxy J7 j730F Operating System Android 7.0   My Question or Issue  I want to participate in Spotify Android beta program.

AeroZ

Composer

1304 Views

2 replies

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Superuser Contribution Playlist name followed by a weird code

All my playlist have a weird code next to theyre nameAlso sometimes the music gets interrupted many times for a few seconds whyle playing it on Bluetooth devices PlanPremiumCountryItaly DeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question o...

Regular

All my playlist have a weird code next to theyre name Also sometimes the music gets interrupted many times for a few seconds whyle playing it on Bluetooth devices   Plan Premium Country It...

Edocarli

Regular

1316 Views

5 replies

0 likes

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  • 5 replies
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Music interuptions (10-15sec in)

PlanFree/PremiumCountry Samsung Galaxy S7Operating SystemUp to date My Question or Issue I am new and trying the free version of this app to see if I switch feom the one I am paying for now. For the first two days the app worked fine. Then late yeste...

Newbie

Plan Free/Premium Country  Samsung Galaxy S7 Operating System Up to date    My Question or Issue  I am new and trying the free version of this app to see if I switch feom ...

452 Views

0 replies

2 likes

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Superuser Contribution Layout broken and navigation bar color issue in Android P

PlanPremiumCountryFranceDeviceSony Xperia XZ2 Dual H8296Operating SystemAndroid 9.0 My Question or Issue1. First issue, the app layout can not fit the full screen after I changed "Display size" to "Small" as is shown in the attachment.2. The color of...

Newbie

Plan Premium Country France Device Sony Xperia XZ2 Dual H8296 Operating System Android 9.0   My Question or Issue 1. First issue, the app layout can not fit the full screen after I cha...

Eni

Moderator

2029 Views

6 replies

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Spotify update

Spotify PremiumPortugalAndroid 8Hello. I got the new spotify update yesterday. My main issue is when I try to use the search box spotify app crashes, I have to restart it and with no search results, it simply doesn't work. Already cleanned cache, uni...

Newbie

Spotify Premium Portugal Android 8 Hello. I got the new spotify update yesterday. My main issue is when I try to use the search box spotify app crashes, I have to restart it and with no search res...

385 Views

0 replies

0 likes

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Taking up too much space on phone

PlanPremiumCountry united states of americaDevicesamsungOperating Systemandroid My Question or Issue The app is taking over 7.0 gb of space on my phone and I dont have anything downloaded to it. I deleted the cache , data and reinstalled the app but ...

Newbie

Plan Premium Country  united states of america Device samsung Operating System android     My Question or Issue  The app is taking over 7.0 gb of space on my phone and ...

HowardMarks

Composer

477 Views

1 replies

0 likes

phone space
problem
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Visual bug

Plan PremiumCountry BelgiumDeviceSamsung galaxy a3 2017Operating System Android My Question or Issue You can see on the picture what my problem is. My playlists of songs titles stay put sometimes..

Newbie

Plan   Premium Country  Belgium Device Samsung galaxy a3 2017 Operating System  Android    My Question or Issue  You can see on the picture what my problem is...

275 Views

0 replies

0 likes

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Spotify keeps changing and skipping songs by itself it gets annoying

PlanPremiumCountry USADeviceSamsung Galaxy 8plus My Question or Issue Spotify keeps changing and skipping songs by itself it gets annoying, I've had spotify for years but since the last update, spotify keeps changing and skipping random songs. I defi...

Newbie

Plan Premium Country  USA Device Samsung Galaxy 8plus   My Question or Issue  Spotify keeps changing and skipping songs by itself it gets annoying, I've had spotify for years b...

661 Views

0 replies

3 likes

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Unable to Listen to Discover Weekly

PlanFree/PremiumCountry DeviceGoogle Pixel 2Operating SystemAndroidOreo My Question or Issue I can't listen to this week's Discover Weekly. When I click on it, it just pulls up last week's. Even when I go to another playlist and come back, it just pi...

Newbie

Plan Free/Premium Country   Device Google Pixel 2 Operating System AndroidOreo   My Question or Issue  I can't listen to this week's Discover Weekly. When I click on it, it j...

282 Views

0 replies

0 likes

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Search Crash.

PlanFree/PremiumCountry DeviceGalaxy J7 prime Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Spotify is crashing every time I try to search anything. I have to reset the app to even get the app to load anything, playlist...

Newbie

Plan Free/Premium Country   Device Galaxy J7 prime   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  Spotify is crashing every tim...

m-inj_ils2pfg

Newbie

334 Views

1 replies

1 likes

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  • 1 replies
  • 1 likes

Spotify app on Motorola E5 not working

PlanPremiumCountry BrazilDeviceMOTOROLA E5Operating SystemAndroid Oreo My Question or IssueI recently bought my Morotola E5 and immediately installed the Spotify app. The issue I had right away was that first the app seemed to be an older version and...

Newbie

Plan Premium Country  Brazil Device MOTOROLA E5 Operating System Android Oreo   My Question or Issue I recently bought my Morotola E5 and immediately installed the Spotify ap...

501 Views

0 replies

0 likes

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Solved!! App keeps pausing while browsing albums, playlist & songs

PlanPremiumCountry SwedenDeviceHuawei p20Operating SystemAndroid 8.1.0 emui 8.1.0.164 My Question or Issue The app keeps pausing and restarting the current song while I'm both browsing through the app and also while trying to open any website. It is ...

Regular

Plan Premium Country  Sweden Device Huawei p20 Operating System Android 8.1.0 emui 8.1.0.164   My Question or Issue  The app keeps pausing and restarting the current song whi...

axelmeldau

Regular

531 Views

3 replies

0 likes

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Search does not work when trying to enter something with huaweis p20 pro SwiftKey keyboard

PlanPremiumCountryLithuania DeviceHuawei p20 proOperating SystemEmui latest (Android based) My Question or Issue I just recently got a new phone and from android store I downloaded spotify. When trying to use search, when I enter 1 or two keys, it ju...

Newbie

Plan Premium Country Lithuania  Device Huawei p20 pro Operating System Emui latest (Android based)   My Question or Issue  I just recently got a new phone and from android st...

229 Views

0 replies

0 likes

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Solved!! Only old version of spotify available on google play store

Just got a new Galaxy s9 running oreo, and I haven't been able to get spotify to work after installing. I looked at my old android phone and realized that the the layout is totally different and there are a bunch of features missing. Then after looki...

Casual Listener

Just got a new Galaxy s9 running oreo, and I haven't been able to get spotify to work after installing.  I looked at my old android phone and realized that the the layout is totally different an...

1223663959

Casual Listener

3422 Views

4 replies

5 likes

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Solved!! Honor 8x

Hi, I have problems with your application in my new Honor 8x. In sametimes randomly stops and always after turning in from this top bar of Android, I need to turn application again to work, or wait some time for it to reload itself.I have tried to re...

Casual Listener

Hi,  I have problems with your application in my new Honor 8x. In sametimes randomly stops and always after turning in from this top bar of Android, I need to turn application again to work, or...

Shadow66

Casual Listener

2449 Views

3 replies

2 likes

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"Spotify Keeps Stopping" New Galaxy S9 Android 8.0.0

sDeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or Issue I just got a brand new galaxy s9 running oreo, and can't get spotify up and running. It just says "Spotify keeps stopping". I tried clearing the cache, doing a clean install, an...

Casual Listener

  sDevice Samsung Galaxy 9 Operating System Android Oreo   My Question or Issue  I just got a brand new galaxy s9 running oreo, and can't get spotify up and running.  ...

583 Views

0 replies

1 likes

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Solved!! Old Spotify Version

PlanPremiumCountry AustriaDeviceHuawei P20 liteOperating SystemAndroid My Question or IssueCan anyone please explain to me why do I have the old spotify version? Version 1.2.5.3

Newbie

  PlanPremium Country  Austria Device Huawei P20 lite Operating System Android  My Question or Issue Can anyone please explain to me why do I have the old spotify version?&nbs...

user-removed

Not applicable

2929 Views

1 replies

4 likes

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  • 1 replies
  • 4 likes

Spotify android completely broken

PlanPremiumCountry IndonesiaDeviceVivo Y83Operating SystemAndroid Oreo My Question or IssueJust bought new phone cause i lost my phone, this one arguably much better than my old phone, YET theres LOT of issue on spotify, and so far, spotify is the on...

Regular

Plan Premium Country  Indonesia Device Vivo Y83 Operating System Android Oreo   My Question or Issue Just bought new phone cause i lost my phone, this one arguably much better tha...

AeroZ

Composer

1109 Views

4 replies

3 likes

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  • 3 likes

Android app closes

PlanFree/PremiumCountry Device Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My app randomly closes after about 15 seconds. Has never happened before .No new updates. Tried redownloading the app. Nothing. Restarted phon...

Casual Listener

Plan Free/Premium Country   Device   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  My app randomly closes after about 15 seconds....

f_ywnzlk-73sc

Casual Listener

1064 Views

4 replies

2 likes

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Local files getting grayed out

PlanPremiumDeviceGoogle PixelOperating SystemAndroid 9 Pie My Question or Issue So I have a bunch of local files in my playlist, because hey, not everything is on Spotify. Problem is that sometimes after I've played them they become grayed out. They ...

Newbie

Plan Premium Device Google Pixel Operating System Android 9 Pie   My Question or Issue  So I have a bunch of local files in my playlist, because hey, not everything is on Spotify. P...

LR81

Newbie

729 Views

1 replies

8 likes

  • 729 Views
  • 1 replies
  • 8 likes