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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

1592 Views

0 replies

6 likes

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[Galaxy Watch] Can't shuffle in offline mode

PlanPremiumCountryUnited StadsDeviceGalaxy Watch 42mm with Galaxy S9+Operating SystemTizen 4.0.0 My Question or Issue I have some playlists downloaded for when I go for a run and switch spotify to offline mode. However, when offline, repeat and shuff...

Regular

Plan Premium Country United Stads Device Galaxy Watch 42mm with Galaxy S9+ Operating System Tizen 4.0.0   My Question or Issue   I have some playlists downloaded for when I go fo...

550 Views

0 replies

4 likes

  • 550 Views
  • 0 replies
  • 4 likes

Spotify disappearing from the notification screen

PlanPremiumCountryFranceDeviceSamsung Galaxy S9Operating SystemAndroid Oreo My Question or Issue When i pause the music on Spotify and wait a short moment i receive a " Spotify has closed (or stopped) " notification. That induces the little circle wi...

Gig Goer

Plan Premium Country France Device Samsung Galaxy S9 Operating System Android Oreo   My Question or Issue   When i pause the music on Spotify and wait a short moment i recei...

363 Views

0 replies

0 likes

  • 363 Views
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  • 0 likes

Push notifications not working

PlanPremiumCountryCanadaDeviceiPhone 5S, Windows 10 app from MS store, MacOS app from spotifyOperating SystemiOS 12, Windows 10 1803, MacOS High Sierra My Question or Issue I have ALL the push notifications turned on, but on all devices in all operat...

Regular

Plan Premium Country Canada Device iPhone 5S, Windows 10 app from MS store, MacOS app from spotify Operating System iOS 12, Windows 10 1803, MacOS High Sierra   My Question or Issue &n...

funkthew0rld

Regular

1033 Views

1 replies

0 likes

Desktop
iOS
macOS
Windows
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Superuser Contribution OnePlus 6 & Bose QC35 playback issue

PlanPremiumCountryFinland DeviceOnePlus 6Operating SystemOxygenOS 9.0 My Question or IssueHello,I have an issue with my Bluetooth headset and a new version of Oxygen - or this is where I think that the problem is.As I listen to music I have "clicks" ...

Casual Listener

Plan Premium Country Finland  Device OnePlus 6 Operating System OxygenOS 9.0  My Question or Issue Hello, I have an issue with my Bluetooth headset and a new version of Oxyge...

Peter

Spotify Legend

1471 Views

3 replies

0 likes

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EQ Failure

PlanPremiumCountry AmericaDevicePixel 2Operating SystemAndroid Oreo My Question or Issue I have been using Spotify Premium for around 6 months now and I am a huge fan of both the app and the EQ settings. Since my Google Pixel 2 has no built in EQ set...

Newbie

Plan Premium Country  America Device Pixel 2 Operating System Android Oreo   My Question or Issue  I have been using Spotify Premium for around 6 months now and I am a h...

lubos

Roadie

974 Views

1 replies

0 likes

Andorid
Audio Effects
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  • 0 likes

Songs change name when moved to queue

PlanPremiumCountryGermanyDeviceOneplus 5TOperating SystemAndroid 8.1 My Question or IssueIf I try to move songs to the queue they often change their name.

Newbie

Plan Premium Country Germany Device Oneplus 5T Operating System Android 8.1   My Question or Issue If I try to move songs to the queue they often change their name.

689 Views

0 replies

1 likes

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  • 1 likes

Asus Chromebook Flip C302, search function does not work

Plan: PremiumCountry France DeviceAsus Chromebook Flip C302Operating System My Question or Issue : When using the spotify app from the play store, on my Asus Chromebook Flip C302, the search function does not work when the app is on full screen mode....

Casual Listener

Plan: Premium Country France   Device Asus Chromebook Flip C302 Operating System     My Question or Issue : When using the spotify app from the play store, on my As...

mt78

Casual Listener

1396 Views

5 replies

2 likes

  • 1396 Views
  • 5 replies
  • 2 likes

Wrong translation

PlanPremiumCountryThe NetherlandsDeviceSamsung Galaxy J5 (2016)Operating SystemAndroid 6.1.6 My Question or Issue(dutch version of Spotify)Wrong translation on -> settings, under 'storage' the english variant says 'free', translated to dutch it says ...

Newbie

Plan Premium Country The Netherlands Device Samsung Galaxy J5 (2016) Operating System Android 6.1.6   My Question or Issue (dutch version of Spotify) Wrong translation on -> settin...

388 Views

0 replies

1 likes

  • 388 Views
  • 0 replies
  • 1 likes

App completely dead after update

Running premium on an LG G6, after the update on the 8th Ive lost literally all function on the Android app. Cant even get settings menu to load. Uninstalled, deleted any remaining folders per the giude here and tried fresh install... Nothing. Not a ...

Regular

Running premium on an LG G6, after the update on the 8th Ive lost literally all function on the Android app.  Cant even get settings menu to load.    Uninstalled, deleted any remaini...

Playdoh

Regular

685 Views

3 replies

0 likes

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  • 3 replies
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Unable to Like (Favorite) songs in all playlists

PlanFreeCountry USADeviceMoto G6 Play - SprintOperating SystemAndroid Oreo My Question or Issue After I listen for a while, liking some, skipping some, (but still able to skip songs) I find I cannot like/favorite any songs. The heart icon responds bu...

Casual Listener

Plan Free Country  USA Device Moto G6 Play - Sprint Operating System Android Oreo   My Question or Issue  After I listen for a while, liking some, skipping some, (but still a...

275 Views

0 replies

0 likes

  • 275 Views
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"Search" now sucks

Aaand you managed to make Spotify even worse to navigate... (See my previous threads and posts) Now I have to first press the "search button" at the bottom of the screen, and then press the stupid white search bar (Artists, songs, or podcasts) almost...

Composer

Aaand you managed to make Spotify even worse to navigate... (See my previous threads and posts)   Now I have to first press the "search button" at the bottom of the screen, and then press the ...

QualiAwe

Composer

969 Views

2 replies

2 likes

  • 969 Views
  • 2 replies
  • 2 likes

Spotify disappearing from the notification screen

PlanPremiumCountryFranceDeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or Issue When i pause the music on Spotify and wait a short moment i receive a " Spotify has closed (or stopped) " notification. That induces the little circle wit...

Gig Goer

Plan Premium Country France Device Samsung Galaxy 9 Operating System Android Oreo   My Question or Issue   When i pause the music on Spotify and wait a short moment i receiv...

312 Views

0 replies

0 likes

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[Podcast] Podcast exits when play button is clicked

PlanPremiumCountry United States of AmericaDeviceGalaxy s8Operating SystemAndroid My Question or IssueWhen trying to play the podcast Chapo: Kingpin on Trail Episode 3 the podcast does not load and exits immediately. I tried restarting the App also t...

Casual Listener

  Plan Premium Country  United States of America Device Galaxy s8 Operating System Android   My Question or Issue When trying to play the podcast Chapo: Kingpin on Trail Epi...

ray251

Casual Listener

569 Views

1 replies

0 likes

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"Behind the Lyrics" option not available in settings

PlanFreeCountryBahrain Operating System(Android Lollipop) My Issue Hello, On my Android Lollipop phone specifically, I can't seem to find the "Behind the Lyrics" feature available under Playback in settings but I can find it for my Galaxy S8 Plus. So...

Casual Listener

Plan Free Country Bahrain   Operating System (Android Lollipop)   My Issue  Hello,  On my Android Lollipop phone specifically, I can't seem to find the "Behind the Lyric...

519 Views

0 replies

1 likes

Behind the lyrics
settings
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App doesnt respond....Cannot open or play cds..

I have a Preimiuem planIm in the Usa My Device is an LG Stylo 2. Android is the Operating System My issue is that whern i search for an artist, and see the catalog, once i find an album i wanna hear, It will not open up to play it, I have to rig it, ...

Casual Listener

I have a Preimiuem plan Im in the Usa My Device is an LG Stylo 2. Android is the Operating System     My issue is that whern i search for an artist, and see the catalog, once i find an ...

455 Views

0 replies

0 likes

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Search bar within playlists not present

PlanFreeCountry : Bahrain Device(Samsung S8 Plus)Operating System(Android Oreo) My IssueThe search bar doesn't appear when I try and search within playlists. I have tried clearning the cache and reinstalling the app but nothing has worked so far. The...

Casual Listener

Plan Free Country : Bahrain     Device (Samsung S8 Plus) Operating System (Android Oreo)   My Issue The search bar doesn't appear when I try and search within playlists....

660 Views

0 replies

3 likes

Playlists Search
Search playlists by tracks
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Terible sound quality

Country NORWAYDevicePHILLIPS 4K ULTRA HDOperating SystemANDROID My Question or IssueHi. Playing music from tv to amplifier to my speakers. So the gear isnt my problem. Still terible quality on maybe 1/3 of songs. What could be the issue?

Casual Listener

  Country  NORWAY Device PHILLIPS 4K ULTRA HD Operating System ANDROID    My Question or Issue Hi. Playing music from tv to amplifier to my speakers. So the gear isn...

KarlkJ

Casual Listener

557 Views

4 replies

0 likes

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  • 4 replies
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Playlist shortcut für den Homescreen-Option verschwunden?

FreeGermanySamsung Galaxy A5 (2017)Android Oreo Da meine Playlist herausgenommene Songs trotzdem immer wieder abgespielt hat und Cache leeren nichts brachte, habe ich nun mal die Daten der App in den Appeinstellungen des Smartphones gelöscht. So vers...

Casual Listener

Free Germany Samsung Galaxy A5 (2017) Android Oreo   Da meine Playlist herausgenommene Songs trotzdem immer wieder abgespielt hat und Cache leeren nichts brachte, habe ich nun mal die Daten...

2714 Views

0 replies

0 likes

  • 2714 Views
  • 0 replies
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Spotify disappearing from the notification screen

PlanPremiumCountryFranceDeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or Issue When i pause the music on Spotify and wait a short moment i receive a " Spotify has closed (or stopped) " notification. That induces the little circle wit...

Gig Goer

Plan Premium Country France Device Samsung Galaxy 9 Operating System Android Oreo   My Question or Issue   When i pause the music on Spotify and wait a short moment i receiv...

489 Views

0 replies

0 likes

  • 489 Views
  • 0 replies
  • 0 likes

Autoplay not working on Android

PlanPremiumCountry USDeviceGoogle PixelOperating System Android PMy Question or IssueAutoplay is simply not working on Android it appears (checked with several friends who run a variety of versions and it does not appear to be working across the boar...

Newbie

Plan Premium Country  US Device Google Pixel Operating System  Android P My Question or Issue Autoplay is simply not working on Android it appears (checked with several friends who...

RockstarFischer

Composer

668 Views

1 replies

3 likes

  • 668 Views
  • 1 replies
  • 3 likes