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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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7 likes

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Solved!! How to delete downloaded songs & podcasts

DeviceSamsung Galaxy S5Operating SystemAndroid 6.0 Marshmallow My Question or IssueSo now that spotify has made it so clearing the cache dosen't remove songs, how do you delete all your downloaded songs and podcasts?

Casual Listener

Device Samsung Galaxy S5 Operating System Android 6.0 Marshmallow   My Question or Issue So now that spotify has made it so clearing the cache dosen't remove songs, how do you delete all y...

Gamegenorator

Casual Listener

6906 Views

4 replies

0 likes

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Pausing and skipping to next song

PlanPremiumCountryAustraliaDeviceSamsung Galaxy 9Operating SystemAndroid My Question or IssueMy spotify is randomly pausing or skipping tothe next song. I have tried different headphones (as per suggestions) and also formatted my SD card to the phone...

Newbie

  Plan Premium Country Australia Device Samsung Galaxy 9 Operating System Android   My Question or Issue My spotify is randomly pausing or skipping tothe next song. I have tried ...

YahTehgz

Composer

466 Views

1 replies

1 likes

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Spotify Randomly Pausing + Not Remaining Paused When Unplugging AUX Cord

PlanPremiumCountry CanadaDeviceLG G6 Operating SystemAndroid Oreo My Question or IssueThis didn't happen at first with my device, but does now eventually no matter what. As the title states, it will pause randomly while playing. Also will not remain ...

Casual Listener

Plan Premium Country  Canada Device LG G6  Operating System Android Oreo   My Question or Issue This didn't happen at first with my device, but does now eventually no matter ...

fengapapit

Music Fan

467 Views

1 replies

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Superuser Contribution Spotify keeps going offline

DeviceXiaomi A1Operating SystemAndroid Oreo My Question or IssueMy device is clearly online and I can confirm by other applications, but spotify keeps going offline.... It sometimes works but when I need it the most it goes offline.... Restarting the...

Casual Listener

   Device Xiaomi A1 Operating System Android Oreo   My Question or Issue My device is clearly online and I can confirm by other applications, but spotify keeps going offline.......

pewtavert01

Visitor

6688 Views

4 replies

2 likes

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Spotify automaticly downloads full albums i did not save or select

PlanPremiumCountryThe Netherlands DeviceHuawei P8 LiteOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI don't want albums or songs I do not select in my library. Is there a setting I can change or what can I do?

Casual Listener

Plan Premium Country The Netherlands  Device Huawei P8 Lite Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I don't want albums or songs I do ...

Willem11

Casual Listener

345 Views

2 replies

0 likes

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The Anroid app has WAY TOO MANY bugs. I'm done

I have a Samsung Note 8 and honestly, the Spotify Android app has been bugging so many times this month that I am contemplating switching to Apple Music or Google Play music because I can't take this **bleep** anymore.Here are a list of bugs that occ...

Casual Listener

I have a Samsung Note 8 and honestly, the Spotify Android app has been bugging so many times this month that I am contemplating switching to Apple Music or Google Play music because I can't take this...

kalandro85

Casual Listener

2546 Views

10 replies

16 likes

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Problem with the app, need reload too much times

PlanPremiumCountry FranceDeviceSamsung Galaxy S7 EdgeOperating SystemAndroid Oreo My Question or Issue i have a problem since i get the spotify premium.. when i heard music, even when i am connected to internet (wifi or 4G+) the app tell me that ther...

Newbie

Plan Premium Country  France Device Samsung Galaxy S7 Edge Operating System Android Oreo   My Question or Issue  i have a problem since i get the spotify premium.. when ...

YahTehgz

Composer

341 Views

1 replies

2 likes

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  • 1 replies
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SD storage not available

PlanPremiumCountryBelgium DeviceMoto G5Operating SystemAndroid Nougat My Question or Issue Hi. My Spotify app crashed the other day, and then started to download all of the music I had downloaded onto my internal storage. Before it was all stored on ...

Casual Listener

  Plan Premium Country Belgium   Device Moto G5 Operating System Android Nougat   My Question or Issue  Hi. My Spotify app crashed the other day, and then started to d...

oscar_V

Casual Listener

4906 Views

5 replies

1 likes

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Superuser Contribution Disconnecting headphones music continues to play on phone speakers

PlanPremiumCountry UKDeviceSamsung Galaxy S8+Operating SystemAndroid Oreo My Question or IssueWhen I disconnect my Bluetooth headphones, Spotify now continues playing the music on the phone speakers which is really annoying. Disconnecting my headphon...

Newbie

Plan Premium Country  UK Device Samsung Galaxy S8+ Operating System Android Oreo   My Question or Issue When I disconnect my Bluetooth headphones, Spotify now continues playi...

Jemi

Spotify Legend

3199 Views

1 replies

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Mi celular se reinicia cuando abro la aplicación en mi android.

Tengo un Samsung Galaxy J7 Prime de Metro PCS, tengo android 8.1, tengo Spotify Premium y cuando abro la aplicación en mi móvil este se traba y se reinicia. Ya probé con otras aplicaciones y solamente sucede con Spotify. Por favor respondan porque es...

Newbie

Tengo un Samsung Galaxy J7 Prime de Metro PCS, tengo android 8.1, tengo Spotify Premium y cuando abro la aplicación en mi móvil este se traba y se reinicia.   Ya probé con otras aplicaciones y...

1609 Views

0 replies

3 likes

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New Downloads Everyday

PlanPremiumCountryGermany DeviceSamsung Galaxy 8Operating SystemAndroid Oreo My Question or IssueEvery morning Spotify delete all Songs and download all songs again..... Fix Pls

Newbie

Plan Premium Country Germany   Device Samsung Galaxy 8 Operating System Android Oreo   My Question or Issue Every morning Spotify delete all Songs and download all songs aga...

YahTehgz

Composer

282 Views

1 replies

0 likes

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BUG with access to encrypted card after phone restart forces fetched content delete

PlanPremiumCountryPolandDeviceSamsung Galaxy S8Operating SystemAndroid 8.0.0 IssueI have encrypted phone and also SD card.I set up Spotify to keep downloaded music on SD Card (encrypted).I turn on to download few playlists for offline usage so conten...

Newbie

Plan Premium Country Poland Device Samsung Galaxy S8 Operating System Android 8.0.0   Issue I have encrypted phone and also SD card. I set up Spotify to keep downloaded music on SD Ca...

471 Views

0 replies

1 likes

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Songs not showing up in library but are still saved

PlanPremiumCountry VietnamDeviceXiaomi Pocophone F1Operating SystemAndroid 8.1 My Question or IssueVirtually all my saved songs stopped showing up after I reinstalled the app following a device reset, although on the now playing page they still come ...

Newbie

Plan Premium Country  Vietnam Device Xiaomi Pocophone F1 Operating System Android 8.1   My Question or Issue Virtually all my saved songs stopped showing up after I reinstalled th...

YahTehgz

Composer

539 Views

1 replies

0 likes

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Behind the lyrics is not working

PlanFreeDeviceSamsung Galaxy S8Operating SystemAndroid 8.0.0 My Question or IssueThe "Behind the lyrics" function is not working, and either the "View artist" (when sliding up the song)I've tried to restart, reinstall, reconnect, and to turn the opti...

Newbie

Plan Free Device Samsung Galaxy S8 Operating System Android 8.0.0   My Question or Issue The "Behind the lyrics" function is not working, and either the "View artist" (when sliding up th...

omarchiang

Newbie

432 Views

1 replies

0 likes

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Solved!! Continue audiobooks

Is there a way to resume audio books from where I stopped them? I have to manually search for the chapter in which I stopped listening.It would be very nice if we could use the same technique as for the podcast.

Newbie

Is there a way to resume audio books from where I stopped them? I have to manually search for the chapter in which I stopped listening. It would be very nice if we could use the same technique as fo...

nicksumner

Newbie

4693 Views

6 replies

11 likes

Audio books
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Favourite and block button in premium

The free version of Spotify on Android has 2 buttons in the player to favourite and block songs. Can this feature be enabled in the premium version? Or will it be added soon. I create a playlist by randomly adding some albums or songs. I then shuffle...

Newbie

The free version of Spotify on Android has 2 buttons in the player to favourite and block songs.   Can this feature be enabled in the premium version? Or will it be added soon.   I crea...

331 Views

0 replies

0 likes

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Spotify app closes itself

PlanPremiumCountry NetherlandsDevice Samsung Galaxy 9Operating Android Oreo My Question or Issue Since a few weeks the app on my phone keeps closing itself. Somtimes it takes an hour, other times just three songs. I have restarted the device, reinsta...

Newbie

Plan Premium Country  Netherlands Device  Samsung Galaxy 9 Operating Android Oreo   My Question or Issue  Since a few weeks the app on my phone keeps closing itsel...

YahTehgz

Composer

1561 Views

1 replies

0 likes

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Songs won't download to SD card

I bought an SD recently so that I could download my songs on to it but Spotify seems to not like that. I've reinstalled over and over, moved the data file from internal storage to the SD, formatted the SD as internal and portable, but nothing has wor...

Casual Listener

 I bought an SD recently so that I could download my songs on to it but Spotify seems to not like that. I've reinstalled over and over, moved the data file from internal storage to the SD, forma...

jkraft

Casual Listener

821 Views

4 replies

0 likes

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Multiple times / day the app is useless/offline

PlanPremiumCountryUSA DeviceMOTO G5 S +Operating SystemAndroid 7.1 My Question or Issue The app constantly becomes unusable. Says "offline" or "sorry, something went wrong". Nothing gets fixed until I log out and back in. Huge inconvenience as it som...

Newbie

Plan Premium Country USA  Device MOTO G5 S + Operating System Android 7.1   My Question or Issue  The app constantly becomes unusable. Says "offline" or "sorry, something wen...

Billy-J

Spotify Star

391 Views

1 replies

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Normalize Volume Android 9 Sound Quality Issue

PlanPremiumCountry USA DeviceGoogle Pixel 2Operating System(Android Pie) My Question or Issue Before my phone was updated to Android 9 (Pie) toggling the "Normalize Volume" function worked properly. I turn it on and it worked as it should if I turn i...

Newbie

Plan Premium Country   USA   Device Google Pixel 2 Operating System (Android Pie)   My Question or Issue  Before my phone was updated to Android 9 (Pie) toggling t...

1126 Views

0 replies

1 likes

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