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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 839809 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 839809 Views
  • 11 replies
  • 48 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 13618 Views
  • 1 replies
  • 0 likes
  • 13618 Views
  • 1 replies
  • 0 likes

Playlist wont shuffle or play all the songs in my playlist

When I listen to a playlist it' always the same songs and I check and I have alot more that haven't even been played yet and thats with every playlist I have please help or give me advice

  • Newbie
  • When I listen to a playlist it' always the same songs and I check and I have alot more that haven't even been played yet and thats with every playlist I have please help or give me advice
  • 140 Views
  • 0 replies
  • 0 likes
  • 140 Views
  • 0 replies
  • 0 likes

Remove(preferred) or disable the Shuffle Play button?

Currently running the 0.7.4.608 version and when I open a playlist I am visually assulted by this big green 'Shuffle Play' button. I never use this feature and am starting to have some anger issues since this has been added. This thing is HUGE and ta...

  • Newbie
  • Currently running the  0.7.4.608 version and when I open a playlist I am visually assulted by this big green 'Shuffle Play' button. I never use this feature and am starting to have some anger is...
  • tsma120
  • Newbie
  • 2311 Views
  • 8 replies
  • 12 likes
  • 2311 Views
  • 8 replies
  • 12 likes

[BUG] on 3 different Android devices Spotify changes everytime to automatic quality

Hi crew! I was thinking that this was evident, but today, everyone I see that uses spotify, their quality is set to automatic. Even though we change it to high or extreme or normal, in about 15 minutes of playing songs from internet or internal memor...

  • Newbie
  • Hi crew! I was thinking that this was evident, but today, everyone I see that uses spotify, their quality is set to automatic. Even though we change it to high or extreme or normal, in about 15 minut...
  • Syntek-
  • Newbie
  • 384 Views
  • 1 replies
  • 1 likes
  • automatic quality
    bug
  • 384 Views
  • 1 replies
  • 1 likes

Fluctuating Volume During Tracks

Hi, I seem to have a problem with my Spotify app on my PS4 regarding issues with volume. When I use Spotify on my phone and laptop, I have no issues with fluctuating volumes, however, when I use Spotify on my PS4, songs begin to have louder/quieter v...

  • Newbie
  • Hi, I seem to have a problem with my Spotify app on my PS4 regarding issues with volume. When I use Spotify on my phone and laptop, I have no issues with fluctuating volumes, however, when I use Spot...
  • TheBrickSlayer
  • Roadie
  • 2428 Views
  • 1 replies
  • 0 likes
  • 2428 Views
  • 1 replies
  • 0 likes

Problema spotify

Mi era arrivata un'offerta in cui mi veniva detto che se acquistato spotify premium avrei avuto 60 giorni gratuiti,ma dopo un mese non posso più usufruire del premium,come posso risolvere?

  • Newbie
  • Mi era arrivata un'offerta in cui mi veniva detto che se acquistato spotify premium avrei avuto 60 giorni gratuiti,ma dopo un mese non posso più usufruire del premium,come posso risolvere?
  • TheBrickSlayer
  • Roadie
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Shuffle

My shuffle feature is only playing the same 6 songs over and over again

  • Newbie
  • My shuffle feature is only playing the same 6 songs over and over again
  • Nico
  • Community Legend
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Solved!! Album art display on lockscreen

The album art does not display on my lock screen. It only displays a rectangular widget to control the music played.Is it just android? Because it seems to display on IOS devices.Using Samsung S7.

  • Regular
  • The album art does not display on my lock screen. It only displays a rectangular widget to control the music played. Is it just android? Because it seems to display on IOS devices. Using Samsung S7.
  • ChubbyDelicious
  • Newbie
  • 172036 Views
  • 23 replies
  • 0 likes
  • 172036 Views
  • 23 replies
  • 0 likes

Huawei P10+ playback keeps pausing and shutting down the app.

Very often my mobile app will pause and sometimes also just shut off. Works fine on my desktop. Have reinstalled mulitple times. Have tried streaming and also playing downloaded content. No change.

  • Casual Listener
  • Very often my mobile app will pause and sometimes also just shut off.    Works fine on my desktop.   Have reinstalled mulitple times.   Have tried streaming and also playing...
  • Z3ROX87
  • Newbie
  • 979 Views
  • 5 replies
  • 2 likes
  • 979 Views
  • 5 replies
  • 2 likes

Superuser Contribution arquivos locais

não consigo importar as músicas do meu celular pro Spotify igual meus amigos, por que?

  • Casual Listener
  • não consigo importar as músicas do meu celular pro Spotify igual meus amigos, por que?
  • MiqueiasCrispim
  • Newbie
  • 3744 Views
  • 3 replies
  • 2 likes
  • 3744 Views
  • 3 replies
  • 2 likes

App think i'm offline

I have strange problem with my spotify app... If i go to my library and choose song/playlist/album etc. from there (i don't have it on my phone physically), everything is ok. But if i go to search, app said that i'm offline, but with exclamation mark...

  • Newbie
  • I have strange problem with my spotify app... If i go to my library and choose song/playlist/album etc. from there (i don't have it on my phone physically), everything is ok. But if i go to search, a...
  • 184 Views
  • 0 replies
  • 1 likes
  • 184 Views
  • 0 replies
  • 1 likes

Equlizer

How do I use Spotify's default Equlizer

  • Newbie
  • How do I use Spotify's default  Equlizer
  • kiksiite
  • Casual Listener
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

App frequently crashes

I have a Nokia 6, running Oreo. Using Spotify 8.4.49.462 arm v7 with premium. For the last few weeks the app has randomly closed whilst listening. I've uninstalled and reinstalled but the problem persists. Any suggestions?

  • Newbie
  • I have a Nokia 6, running Oreo. Using Spotify 8.4.49.462 arm v7 with premium. For the last few weeks the app has randomly closed whilst listening. I've uninstalled and reinstalled but the problem per...
  • 108 Views
  • 0 replies
  • 0 likes
  • 108 Views
  • 0 replies
  • 0 likes

Downloaded Songs not being recognized

I just turned on my phone (sony xperia z5) and opened Spotify to find at that all of my downloaded songs were not recognized as downloaded anymore, and the "available offline" tab is unchecked for all of them. The data is still on my SD Card (about 1...

  • Casual Listener
  • I just turned on my phone (sony xperia z5) and opened Spotify to find at that all of my downloaded songs were not recognized as downloaded anymore, and the "available offline" tab is unchecked for al...
  • cosaremre
  • Newbie
  • 3229 Views
  • 4 replies
  • 0 likes
  • 3229 Views
  • 4 replies
  • 0 likes

The Spotify Android TV app should act like a speaker if you're not logged in

My wife and I both use spotify extensively. We have a couple of FireTVs and an Nvidia Shield that we have the Spotify app (android TV version) installed on. It is a MASSIVE pain to use Spotify on these devices. If I was the last one to use it, she ha...

  • Newbie
  • My wife and I both use spotify extensively. We have a couple of FireTVs and an Nvidia Shield that we have the Spotify app (android TV version) installed on. It is a MASSIVE pain to use Spotify on the...
  • 200 Views
  • 0 replies
  • 0 likes
  • Android
    spotify connect
  • 200 Views
  • 0 replies
  • 0 likes

Solved!! Yamaha WXC-50 & Spotify Connect problem. Finds device but cannot connect

Hi, I'm really struggling to set up my new Yamaha WXC-50 with Spotify Connect. Everything works fine until I go to Spotify devices and click on the "Room1" (that's the name for my Yamaha). It says "Connecting..." for some time and then the selection ...

  • Casual Listener
  • Hi,   I'm really struggling to set up my new Yamaha WXC-50 with Spotify Connect. Everything works fine until I go to Spotify devices and click on the "Room1" (that's the name for my Yamaha). I...
  • vepasto
  • Casual Listener
  • 9846 Views
  • 5 replies
  • 0 likes
  • 9846 Views
  • 5 replies
  • 0 likes

Only letting me click shuffle

On my samsung j1 it's only letting me click on shuffle, it won't let me click on any of my music. When I try to click on one of my songs it just pops the shuffle button up and then back down. I don't have this problem when I'm using my tablet or Xbox...

  • Casual Listener
  • On my samsung j1 it's only letting me click on shuffle, it won't let me click on any of my music. When I try to click on one of my songs it just pops the shuffle button up and then back down. I don't...
  • Bowjwardwell
  • Casual Listener
  • 206 Views
  • 2 replies
  • 0 likes
  • 206 Views
  • 2 replies
  • 0 likes

crossfade wont work on my s8

i have made gapless is turned off and set crossfade to every duration from 1 to 12 seconds. i killed the app and relaunched. I tried clearing app cache and app data from systems settings menu, deleted the app and reinstalled. i cannot get crossfade t...

  • Casual Listener
  • i have made gapless  is turned off and set crossfade to every duration from 1 to 12 seconds. i killed the app and relaunched. I tried clearing app cache and app data from systems settings menu, ...
  • 194 Views
  • 0 replies
  • 0 likes
  • 194 Views
  • 0 replies
  • 0 likes

Samsung Gear S3 Offline Music

Hi Would it be possible to listen offline music with a Samsung Gear S3? As a smartwatch, it should give you the choice of not depending so much of your phone.Or is it possible to do it already and I do not know how to do it? Thanks!

  • Casual Listener
  • Hi   Would it be possible to listen offline music with a Samsung Gear S3? As a smartwatch, it should give you the choice of not depending so much of your phone. Or is it possible to do i...
  • 304 Views
  • 0 replies
  • 0 likes
  • 304 Views
  • 0 replies
  • 0 likes

Solved!! Can't login offline

Hello, I am having issues with my spotify app, where the app was set to offline mode. Somehow, I was logged out and the app will not allow me to log back in. I get an error that says please go online to connect to spotify. How do I solve this? I do n...

  • Casual Listener
  • Hello,   I am having issues with my spotify app, where the app was set to offline mode. Somehow, I was logged out and the app will not allow me to log back in. I get an error that says please ...
  • Brwith
  • Newbie
  • 8614 Views
  • 8 replies
  • 5 likes
  • 8614 Views
  • 8 replies
  • 5 likes

Spotify deleting downloaded music 2-3 times per month.

I've used Spotify for years, however the app is now deleting all downloaded music 2-3 times per month. Very time consuming. If anyone can offer a solution, that would be appreciated.

  • Music Fan
  • I've used Spotify for years, however the app is now deleting all downloaded music 2-3 times per month.   Very time consuming.   If anyone can offer a solution, that would be appreciated.
  • tyoga1
  • Music Fan
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Env: prod