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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6967 Views

0 replies

7 likes

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Spotify app closes itself

PlanPremiumCountry NetherlandsDevice Samsung Galaxy 9Operating Android Oreo My Question or Issue Since a few weeks the app on my phone keeps closing itself. Somtimes it takes an hour, other times just three songs. I have restarted the device, reinsta...

Newbie

Plan Premium Country  Netherlands Device  Samsung Galaxy 9 Operating Android Oreo   My Question or Issue  Since a few weeks the app on my phone keeps closing itsel...

YahTehgz

Composer

1562 Views

1 replies

0 likes

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Songs won't download to SD card

I bought an SD recently so that I could download my songs on to it but Spotify seems to not like that. I've reinstalled over and over, moved the data file from internal storage to the SD, formatted the SD as internal and portable, but nothing has wor...

Casual Listener

 I bought an SD recently so that I could download my songs on to it but Spotify seems to not like that. I've reinstalled over and over, moved the data file from internal storage to the SD, forma...

jkraft

Casual Listener

823 Views

4 replies

0 likes

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  • 4 replies
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Multiple times / day the app is useless/offline

PlanPremiumCountryUSA DeviceMOTO G5 S +Operating SystemAndroid 7.1 My Question or Issue The app constantly becomes unusable. Says "offline" or "sorry, something went wrong". Nothing gets fixed until I log out and back in. Huge inconvenience as it som...

Newbie

Plan Premium Country USA  Device MOTO G5 S + Operating System Android 7.1   My Question or Issue  The app constantly becomes unusable. Says "offline" or "sorry, something wen...

Billy-J

Spotify Star

394 Views

1 replies

0 likes

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Normalize Volume Android 9 Sound Quality Issue

PlanPremiumCountry USA DeviceGoogle Pixel 2Operating System(Android Pie) My Question or Issue Before my phone was updated to Android 9 (Pie) toggling the "Normalize Volume" function worked properly. I turn it on and it worked as it should if I turn i...

Newbie

Plan Premium Country   USA   Device Google Pixel 2 Operating System (Android Pie)   My Question or Issue  Before my phone was updated to Android 9 (Pie) toggling t...

1128 Views

0 replies

1 likes

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Multiple Issues... (Motorola g6)

Hi. Recently I switched phones (from Blu R1 HD [which did not have any issues] to a Motorola g6), and I have been experiencing a few technical difficulties. Here are some specs:- Android Oreo 8.0.0 (I think pie has yet to arrive)- Premium Account- Pr...

Visitor

Hi. Recently I switched phones (from Blu R1 HD [which did not have any issues] to a Motorola g6), and I have been experiencing a few technical difficulties. Here are some specs: - Android Oreo 8.0.0...

1064 Views

0 replies

1 likes

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Solved!!Superuser Contribution Unhide song

How do I Unhide a song in the android Spotify app. I accidentally clicked the - minus sign next to a song while it was playing which gave me the message song hidden. Also, just to clarify, I'm not talking about a plalist. Galaxy s8

Casual Listener

How do I Unhide a song in the android Spotify app. I accidentally clicked the - minus sign next to a song while it was playing which gave me the message song hidden. Also, just to clarify, I'm not ta...

Not applicable

314429 Views

58 replies

11 likes

Unhide
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Superuser Contribution Next song randomly not playing - LG G6

PlanPremiumCountry CanadaDeviceLG G6Operating SystemAndroid 8.0Spotify Version - 8.4.70.666 My Question or IssueThe app will randomly not play the next song unless i hit the next song button. always happens when connected to a bluetooth device. Im us...

Casual Listener

Plan Premium Country  Canada Device LG G6 Operating System Android 8.0 Spotify Version - 8.4.70.666   My Question or Issue The app will randomly not play the next song unless i h...

megajeff11

Casual Listener

559 Views

6 replies

0 likes

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Listen all offline music

PlanPremiumCountry Viet NamDeviceBlackberry Passport Operating SystemBBOS 10 My Question or Issue How can i listen all the downloaded music in same place (not a song,album or playlist). i want to listen all music in offlline mode

Casual Listener

Plan Premium Country  Viet Nam Device Blackberry Passport  Operating System BBOS 10   My Question or Issue  How can i listen all the downloaded music in same place (not ...

Billy-J

Spotify Star

448 Views

3 replies

0 likes

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Storage on SD one big lie from this Spotify for which I pay at about 10 EUR per month

PlanPremiumCountryHollandDeviceMoto G4Operating SystemAndroid 7.0 My Question or Issue YI am having Android, newest version, and nothing is wrong with my phone, nor with myself. You write in your manual it would be easy to save offline files on the s...

Casual Listener

Plan Premium Country Holland Device Moto G4 Operating System Android 7.0   My Question or Issue  YI am having Android, newest version, and nothing is wrong with my phone, nor with...

user-removed

Not applicable

290 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Unable to share songs to Instagram Story

PlanPremiumCountryIsrael DeviceMeizu m2noteOperating SystemAndroid 5.1Spotify App Version 8.4.70.666Instagram App Version 63.0.0.17.94 My Question or Issue I don't have the option to share songs on Instagram Story. The only option I have related to I...

Casual Listener

Plan Premium Country Israel  Device Meizu m2note Operating System Android 5.1 Spotify App Version 8.4.70.666 Instagram App Version 63.0.0.17.94   My Question or Issue ...

Jemi

Spotify Legend

535 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Cant search artist/song while on data

PlanPremiumCountry CanadaDeviceGalaxy S8Operating System8.0, so Oreo My Question or Issue Had this issue for awhile but never really cared about it. I noticed that when I'm on data, it doesn't allow me to perform a search. It sas I'm offline. It work...

Casual Listener

  Plan Premium Country  Canada Device Galaxy S8 Operating System 8.0, so Oreo  My Question or Issue  Had this issue for awhile but never really cared about it. I noticed...

Billy-J

Spotify Star

674 Views

3 replies

0 likes

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Superuser Contribution Problem with Song Full Picture Display on Android Car Radio

Country SwitzerlandDeviceXTRONS PB78JCCPOperating SystemAndroid Oreo My Question or Issue Befor the last Update, The Screen of the Music Titel was good to show, but after Update is the Titel Picture very small. The first Picture is after Update, the ...

Casual Listener

  Country  Switzerland Device XTRONS PB78JCCP Operating System Android Oreo   My Question or Issue  Befor the last Update, The Screen of the Music Titel was goo...

Guido

Spotify Legend

1335 Views

5 replies

1 likes

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  • 5 replies
  • 1 likes

Superuser Contribution Chromecasting silence

Spotify is casting silence when I try to cast from my Pixel 2 XL to any of my Chromecast devices in my house (several - Google Home, Chromecast Audio, etc). I can see the song advancing on my phone, but nothing is coming out of my Chromecast attached...

Regular

Spotify is casting silence when I try to cast from my Pixel 2 XL to any of my Chromecast devices in my house (several - Google Home, Chromecast Audio, etc).   I can see the song advancing on m...

Jemi

Spotify Legend

1132 Views

5 replies

0 likes

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  • 5 replies
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Superuser Contribution Missing from notifications and issues on car bluetooth

Plan premium Country uk Device samsung galaxy s8 Operating System android 7.0 My Question or Issue up until the last week or so everything has been fine but spotify has suddenly disappeared from my notifications bar and, as a result, doesn't show the...

Casual Listener

Plan premium   Country uk   Device samsung galaxy s8   Operating System android 7.0     My Question or Issue   up until the last week or so everything has bee...

Guido

Spotify Legend

307 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Solved!! Issue with liking.

PlanFreeCountry UKDeviceSamsung J5My Question or Issue When I press the like button the heart doesn't light up green and isn't added to my liked songs. I'm a new user so I don't know if its an error on my part or if it is a genuine issue with spotify...

Newbie

Plan Free Country  UK Device Samsung J5 My Question or Issue  When I press the like button the heart doesn't light up green and isn't added to my liked songs. I'm a new user so I don...

Billy-J

Spotify Star

381 Views

1 replies

0 likes

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Shuffle artists

I just got spotify premium after using the free trial and realized there doesnt seem to be a way to shuffle play my followed artists.To calirfy, with samsung music, or any other music player for that matter, you can simply shufle all songs, which is ...

Casual Listener

I just got spotify premium after using the free trial and realized there doesnt seem to be a way to shuffle play my followed artists. To calirfy, with samsung music, or any other music player for th...

AeroZ

Composer

1559 Views

2 replies

2 likes

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  • 2 likes

Spotify won't download to SD card

PlanPremiumCountry USADeviceSamsung Galaxy J3Operating SystemAndroid 7.1.1 My Question or Issue No matter what I do I can't get Spotify to even register that I have an SD card. I used to have all my songs downloaded on my SD card, but then it just st...

Casual Listener

Plan Premium Country  USA Device Samsung Galaxy J3 Operating System Android 7.1.1   My Question or Issue  No matter what I do I can't get Spotify to even register that I have...

Seth_Else

Casual Listener

1164 Views

3 replies

1 likes

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  • 3 replies
  • 1 likes

Superuser Contribution Double click to skip track doesn't work on USB-C adapter/headphones

PlanPremium (Family)Country CanadaDeviceGoogle Pixel 2Operating SystemAndroid 9.0 My Question or Issue When I double click the headphone button, it pauses and resumes the music very fast, instead of skip to the next track. All the regular clear cache...

Gig Goer

Plan Premium (Family) Country  Canada Device Google Pixel 2 Operating System Android 9.0   My Question or Issue  When I double click the headphone button, it pauses and resum...

Guido

Spotify Legend

941 Views

1 replies

5 likes

  • 941 Views
  • 1 replies
  • 5 likes

Superuser Contribution downloaded songs not playing without internet connection in online mode

PlanPremiumCountry USOperating SystemAndroid 7.1.2 Nougat My Question or IssueI don't know if this is the intended behavior (it really shouldn't be), but if I don't have an internet connection, and Spotify is in the Online mode, it won't play downloa...

Newbie

Plan Premium Country  US Operating System Android 7.1.2 Nougat   My Question or Issue I don't know if this is the intended behavior (it really shouldn't be), but if I don't have an ...

cha_cha

Casual Listener

18783 Views

21 replies

4 likes

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  • 21 replies
  • 4 likes

Solved!!Superuser Contribution Local songs being skipped

PlanPremium Country Netherlands DeviceSamsung Galaxy S5 NeoOperating SystemAndroid 6.0.1, the latest available update for my (somewhat outdated) device. My Question or Issue Hi there, For a few weeks now ive noticed that local songs ive downloaded to...

Regular

  Plan Premium   Country  Netherlands   Device Samsung Galaxy S5 Neo Operating System Android 6.0.1, the latest available update for my (somewhat outdated) device. &nbs...

Stanvandewall

Regular

4863 Views

11 replies

0 likes

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  • 11 replies
  • 0 likes