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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375704 Views

541 replies

34 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7535 Views

0 replies

7 likes

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Favorite Songs Are Missing

I recently made the switch to Spotify and have encountered nothing but problems. I'm running the version with "Favorite Songs" instead of a normal Library like everyone else I know. I was getting used to the system and noticed on the Android app that...

Newbie

I recently made the switch to Spotify and have encountered nothing but problems. I'm running the version with "Favorite Songs" instead of a normal Library like everyone else I know. I was getting use...

2099 Views

0 replies

1 likes

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  • 1 likes

Album play

PlanFree My Question or IssueWhen I choose an album and press "shuffle play" Spotify includes in the playing queue tracks from other albums too. Why? Is it normal? In the past I only got played tracks from the chosen album. Thanks.

Regular

Plan Free   My Question or Issue When I choose an album and press "shuffle play" Spotify includes in the playing queue tracks from other albums too. Why? Is it normal? In the past I only got...

300 Views

0 replies

0 likes

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Superuser Contribution Repeat button moved from now playing screen

PlanPremiumCountry USADeviceGoogle Pixel 2Operating SystemAndroid I just updated to Android version 9, and my Spotify version is 8.4.67.886 armV7. Today when I went to play some music, I noticed some interface changes. Specifically on the Playing scr...

Regular

Plan Premium Country  USA Device Google Pixel 2 Operating System Android   I just updated to Android version 9, and my Spotify version is 8.4.67.886 armV7. Today when I went t...

dbeeve2707

Casual Listener

4266 Views

13 replies

18 likes

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  • 13 replies
  • 18 likes

I can't dowload music on my mobile - Premium account

Hi Everyone, I have a premium account. I'd like to download music in order to listen to it when my mobile is offline. It looks to be impossible and I d'ont understand why.When I click on dowload music on the button closed to the playlist, it says go ...

Casual Listener

  Hi Everyone,   I have a premium account.   I'd like to download music in order to listen to it when my mobile is offline. It looks to be impossible and I d'ont understand why. ...

Jose_M

Spotify Star

694 Views

3 replies

0 likes

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Connection issue with Android and Denon

My Question or Issue Hi guys,I have owned iPhone's for the last number of years and have never had an issue connecting to my Denon 3300.Recently I fancied a change and purchased a Samsung S9 but I can't get it to connect at all,I have the latest firm...

Casual Listener

    My Question or Issue  Hi guys,I have owned iPhone's for the last number of years and have never had an issue connecting to my Denon 3300. Recently I fancied a change and purcha...

288 Views

0 replies

1 likes

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Superuser Contribution Let us change back to the previous play page with fully visible album art.

Now the play page zooms into the album art and blocks out a lot of the art. Please let us go back to having the full album art in view on the play page like before instead of it only being zoomed in as the only option.

Music Fan

Now the play page zooms into the album art and blocks out a lot of the art. Please let us go back to having the full album art in view on the play page like before instead of it only being zoomed in ...

Guido

Spotify Legend

426 Views

1 replies

0 likes

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Artist Drop Down Selection

I just started a new Spotify account. How do you get to the artist section in which you select artists from a wide selection and then once you've selected someone a load more artists drop down? I can't seem to enable this PlanPremiumCountry UKDeviceL...

Newbie

I just started a new Spotify account. How do you get to the artist section in which you select artists from a wide selection and then once you've selected someone a load more artists drop down? I can...

Jose_M

Spotify Star

594 Views

1 replies

1 likes

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  • 1 replies
  • 1 likes

Display Player problem

PlanPremium CountryIsrael DeviceOneplus 5t Operating SystemAndroid Oreo 8.1 My Question or Issue I use Spotify. In Hebrew. When I get into the player. And slide the device on the side. The song image and player buttons are one above the other

Regular

Plan Premium   Country Israel   Device Oneplus 5t   Operating System Android Oreo 8.1   My Question or Issue  I use Spotify. In Hebrew. When I get into the ...

Tamirbn

Regular

381 Views

1 replies

0 likes

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Superuser Contribution Spotify in Dubai

PlanFreeCountryDubai Device(Samsung Galaxy S6)Operating System(Android Naugat) My Question or IssueI can't log in my account it says "Enjoying you trip? to listen abroad for more that 14 days, tell us where you are at Spotify.com"

Casual Listener

Plan Free Country Dubai  Device (Samsung Galaxy S6) Operating System (Android Naugat)   My Question or Issue I can't log in my account it says "Enjoying you trip? to listen abroad...

Katerina

Spotify Legend

847 Views

1 replies

0 likes

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Playback issues for local music

PlanPremiumCountryGermany DeviceSamsung galaxy s9 plusOperating SystemAndroid 8.0 My Question or Issue I imported some local files to Spotify on Android. I can play them, but for some Tracks I am having issues with the transition to the next track. I...

Music Fan

  Plan Premium Country Germany    Device Samsung galaxy s9 plus Operating System Android 8.0   My Question or Issue  I imported some local files to Spotify on And...

464 Views

0 replies

1 likes

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Behind The Lyrics doesn‘t work

PlanPremiumGermany DeviceSamsung Galaxy s7 EdgeOperating System Android 8.0.0 I turnt Behind the lyrics on but it still doesn‘t appear. I tried to reinstall it and tried Songs from the „behind the lyrics“ Playlist but still nothing. I also did the sa...

Visitor

Plan Premium Germany   Device Samsung Galaxy s7 Edge Operating System  Android 8.0.0   I turnt Behind the lyrics on but it still doesn‘t appear. I tried to reinstall it and ...

user-removed

Not applicable

563 Views

2 replies

0 likes

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Spotify not appearing in Galaxy Apps South Korea

PlanPremiumCountry South KoreaDeviceSamsung Galaxy S7 Active/Galaxy WatchMy Question or IssueI live in South Korea but brought my phone from the US. I purchased a Galaxy Watch and want to download the Spotify App through Galaxy Apps, but it isn't ava...

Newbie

Plan Premium Country  South Korea Device Samsung Galaxy S7 Active/Galaxy Watch My Question or Issue I live in South Korea but brought my phone from the US. I purchased a Galaxy Watch and ...

1010 Views

0 replies

2 likes

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Where can I find blocked/hidden songs?

I accidentally blocked a recommended track and now I want to find it .

Newbie

I accidentally blocked a recommended track and now I want to find it .

1768 Views

0 replies

19 likes

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I am unable to pull up the Queue.

DeviceG6Operating SystemAndroid My Question or Issue I select "go to queue" and the screen flickers for a moment and goes right back to the track playing screen. I am can not access it to see whats there even emidiatly adding something to the queue

Newbie

    Device G6 Operating System Android   My Question or Issue  I select "go to queue" and the screen flickers for a moment and goes right back to the track playing screen....

435 Views

0 replies

0 likes

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Solved!! I don't have the back button for music?

Plan: FreeDevice: Samsung Galaxy A5 2017Operating System: Android 8.0 My Question or Issue:As the title says, if I want to go back to the previous song I don't have the back button, is just disabled. Why?

Casual Listener

Plan: Free Device: Samsung Galaxy A5 2017 Operating System: Android 8.0   My Question or Issue: As the title says, if I want to go back to the previous song I don't have the back button, is...

Jose_M

Spotify Star

3236 Views

1 replies

1 likes

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Restart required when changing internet source

PlanPremiumCountry uk Devicemoto g4Operating SystemAndroid 8.0 My Question or Issue Quite often a restart is required when going from wifi -> 4G or vica versa whilst spotify is open. When searching for an artist is will take a long time loading and e...

Newbie

Plan Premium Country uk   Device moto g4 Operating System Android 8.0  My Question or Issue  Quite often a restart is required when going from wifi -> 4G or vica versa whil...

285 Views

0 replies

0 likes

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Android design problem

Previously, I mentioned this problem on the navigation keys of android have more parts. Now you can see another clearer picture My phone model General Mobile Gm8 Android version is 8.1 oreo. 8.1 When the oreo update came this was the wayIt's in the p...

Regular

   Previously, I mentioned this problem on the navigation keys of android have more parts. Now you can see another clearer picture   My phone model General Mobile Gm8 Android versio...

303 Views

0 replies

0 likes

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Different layout of the app

noPlanFreeCountry LatviaDeviceNokia 5Operating SystemAndroid Oreo My Question or Issue Hello. For some time now the layout of my app has been different than everyone else's I know. This appeared back when I had Premium. Now I can't see the full cover...

Casual Listener

noPlan Free Country  Latvia Device Nokia 5 Operating System Android Oreo   My Question or Issue  Hello. For some time now the layout of my app has been different than everyon...

880 Views

0 replies

0 likes

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Solved!!Superuser Contribution Empty home page

PlanFreeCountry CanadaDeviceOneplus 6Operating SystemOxygen My Question or IssueSince a few days my home page is empty, I have no recommandations or others (see the screenshot)... I tried uninstall the app et reboot the phone but nothing has changed....

Casual Listener

  Plan Free Country  Canada Device Oneplus 6 Operating System Oxygen   My Question or Issue Since a few days my home page is empty, I have no recommandations or others (see ...

Toitoine

Casual Listener

5396 Views

2 replies

0 likes

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