Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
387206 Views
545 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
My Question or IssueI followed a playlist called Popchill Out. The playlist used to update itself, addings new songs and deleting some every often. But after some major updates, it no longer have new songs. The songs are the same every day. Is there ...
My Question or Issue I followed a playlist called Popchill Out. The playlist used to update itself, addings new songs and deleting some every often. But after some major updates, it no l...
317 Views
0 replies
0 likes
PlanPremiumCountry BRAZILDeviceSamsung Galaxy S8 PlusOperating SystemAndroid Oreo My Question or Issue Since last 2 uptades (Now I'm using version 8.4.77.779) Spotify just crashes after 15 ou 20 seconds. Its not possible to listen any music since eve...
Plan Premium Country BRAZIL Device Samsung Galaxy S8 Plus Operating System Android Oreo My Question or Issue Since last 2 uptades (Now I'm using version 8.4.77.779) ...
Spotify Legend
849 Views
1 replies
0 likes
PlanPremiumCountry NetherlandsDeviceSamsung Galaxy S6Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue For the last three days, Spotify randomly (mostly just after a few seconds) stops playing a song or crashes completely. ...
Plan Premium Country Netherlands Device Samsung Galaxy S6 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue For the last three days, Spot...
Spotify Legend
604 Views
2 replies
0 likes
PlanPremium 8.4.75.670CountryAustriaDeviceSamsung Note 8Operating SystemAndroid 8 My Question or IssueNot quite sure when the issue first appeard but I currently hace to select an album twice to get it to load. When I click on an album the first time...
Plan Premium 8.4.75.670 Country Austria Device Samsung Note 8 Operating System Android 8 My Question or Issue Not quite sure when the issue first appeard but I currently hace to sele...
Spotify Legend
682 Views
1 replies
1 likes
Hello,I got a googl pixel 2 and occasionally my Spotify will say I'm offline and I definitely have internet and the box to turn that on and off is definitely set to be online. The only way I can fix this is uninstall the app and reinstalled. Any help...
Hello, I got a googl pixel 2 and occasionally my Spotify will say I'm offline and I definitely have internet and the box to turn that on and off is definitely set to be online. The only way I ...
Spotify Legend
832 Views
1 replies
1 likes
I like to listen to music on spotify while I learn languages with Duolingo. But it us pretty annoying that the volume keeps changeing for a split second when ever Duolingo makes a sound. I put the volume low enough to understand the other app, i dont...
I like to listen to music on spotify while I learn languages with Duolingo. But it us pretty annoying that the volume keeps changeing for a split second when ever Duolingo makes a sound. I put the vo...
845 Views
0 replies
1 likes
Hi,So i have an Oppo phone (android) and whenever i start a session of listening to music maybe after the first or fourth song while it's still playing it will stop, and when i go to the app it shows a black screen with the options of Play/Pause/Skip...
Hi, So i have an Oppo phone (android) and whenever i start a session of listening to music maybe after the first or fourth song while it's still playing it will stop, and when i go to the app it sho...
359 Views
0 replies
0 likes
I would like a legal statement specifically on Spotify use of suggested songs and advertisements. I am tired I'm being forced to listen to suggested songs. They take up 50% of what I listen to. Are completely unrelated to the genre that I'm currently...
I would like a legal statement specifically on Spotify use of suggested songs and advertisements. I am tired I'm being forced to listen to suggested songs. They take up 50% of what I listen to. Are c...
409 Views
0 replies
0 likes
I recently made the switch to Spotify and have encountered nothing but problems. I'm running the version with "Favorite Songs" instead of a normal Library like everyone else I know. I was getting used to the system and noticed on the Android app that...
I recently made the switch to Spotify and have encountered nothing but problems. I'm running the version with "Favorite Songs" instead of a normal Library like everyone else I know. I was getting use...
2105 Views
0 replies
1 likes
PlanFree My Question or IssueWhen I choose an album and press "shuffle play" Spotify includes in the playing queue tracks from other albums too. Why? Is it normal? In the past I only got played tracks from the chosen album. Thanks.
Plan Free My Question or Issue When I choose an album and press "shuffle play" Spotify includes in the playing queue tracks from other albums too. Why? Is it normal? In the past I only got...
305 Views
0 replies
0 likes
PlanPremiumCountry USADeviceGoogle Pixel 2Operating SystemAndroid I just updated to Android version 9, and my Spotify version is 8.4.67.886 armV7. Today when I went to play some music, I noticed some interface changes. Specifically on the Playing scr...
Plan Premium Country USA Device Google Pixel 2 Operating System Android I just updated to Android version 9, and my Spotify version is 8.4.67.886 armV7. Today when I went t...
Casual Listener
4395 Views
13 replies
18 likes
Hi Everyone, I have a premium account. I'd like to download music in order to listen to it when my mobile is offline. It looks to be impossible and I d'ont understand why.When I click on dowload music on the button closed to the playlist, it says go ...
Hi Everyone, I have a premium account. I'd like to download music in order to listen to it when my mobile is offline. It looks to be impossible and I d'ont understand why. ...
Spotify Star
712 Views
3 replies
0 likes
My Question or Issue Hi guys,I have owned iPhone's for the last number of years and have never had an issue connecting to my Denon 3300.Recently I fancied a change and purchased a Samsung S9 but I can't get it to connect at all,I have the latest firm...
My Question or Issue Hi guys,I have owned iPhone's for the last number of years and have never had an issue connecting to my Denon 3300. Recently I fancied a change and purcha...
299 Views
0 replies
1 likes
Now the play page zooms into the album art and blocks out a lot of the art. Please let us go back to having the full album art in view on the play page like before instead of it only being zoomed in as the only option.
Now the play page zooms into the album art and blocks out a lot of the art. Please let us go back to having the full album art in view on the play page like before instead of it only being zoomed in ...
Spotify Legend
429 Views
1 replies
0 likes
Should be added back.
Should be added back.
Spotify Legend
567 Views
1 replies
0 likes
I just started a new Spotify account. How do you get to the artist section in which you select artists from a wide selection and then once you've selected someone a load more artists drop down? I can't seem to enable this PlanPremiumCountry UKDeviceL...
I just started a new Spotify account. How do you get to the artist section in which you select artists from a wide selection and then once you've selected someone a load more artists drop down? I can...
Spotify Star
608 Views
1 replies
1 likes
PlanPremium CountryIsrael DeviceOneplus 5t Operating SystemAndroid Oreo 8.1 My Question or Issue I use Spotify. In Hebrew. When I get into the player. And slide the device on the side. The song image and player buttons are one above the other
Plan Premium Country Israel Device Oneplus 5t Operating System Android Oreo 8.1 My Question or Issue I use Spotify. In Hebrew. When I get into the ...
Regular
392 Views
1 replies
0 likes
PlanFreeCountryDubai Device(Samsung Galaxy S6)Operating System(Android Naugat) My Question or IssueI can't log in my account it says "Enjoying you trip? to listen abroad for more that 14 days, tell us where you are at Spotify.com"
Plan Free Country Dubai Device (Samsung Galaxy S6) Operating System (Android Naugat) My Question or Issue I can't log in my account it says "Enjoying you trip? to listen abroad...
Spotify Legend
861 Views
1 replies
0 likes
PlanPremiumCountryGermany DeviceSamsung galaxy s9 plusOperating SystemAndroid 8.0 My Question or Issue I imported some local files to Spotify on Android. I can play them, but for some Tracks I am having issues with the transition to the next track. I...
Plan Premium Country Germany Device Samsung galaxy s9 plus Operating System Android 8.0 My Question or Issue I imported some local files to Spotify on And...
467 Views
0 replies
1 likes
PlanPremiumGermany DeviceSamsung Galaxy s7 EdgeOperating System Android 8.0.0 I turnt Behind the lyrics on but it still doesn‘t appear. I tried to reinstall it and tried Songs from the „behind the lyrics“ Playlist but still nothing. I also did the sa...
Plan Premium Germany Device Samsung Galaxy s7 Edge Operating System Android 8.0.0 I turnt Behind the lyrics on but it still doesn‘t appear. I tried to reinstall it and ...
Not applicable
581 Views
2 replies
0 likes
