Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremium Country Netherlands DeviceSamsung Galaxy S5 NeoOperating SystemAndroid 6.0.1, the latest available update for my (somewhat outdated) device. My Question or Issue Hi there, For a few weeks now ive noticed that local songs ive downloaded to...
Plan Premium Country Netherlands Device Samsung Galaxy S5 Neo Operating System Android 6.0.1, the latest available update for my (somewhat outdated) device. &nbs...
Regular
4864 Views
11 replies
0 likes
Plan: PremiumCountry: USDevice: Samsung Galaxy 7Operating System: Android 8.0.0My Question or IssueI use both the Windows version and the app on my phone. I have numerous playlists and although all of the songs show up in the desktop version in these...
Plan: Premium Country: US Device: Samsung Galaxy 7 Operating System: Android 8.0.0 My Question or Issue I use both the Windows version and the app on my phone. I have numerous playlist...
Spotify Legend
429 Views
1 replies
0 likes
PlanPremiumCountry HungaryDeviceHuwaei p10 liteOperating System Android My Question or Issue - control bar doesn't appear many times in the top thingy- Spotify keeps playing after disconnecting jack headphones- music stops playing when I get a Facebo...
Plan Premium Country Hungary Device Huwaei p10 lite Operating System Android My Question or Issue - control bar doesn't appear many times in the top thingy ...
Spotify Legend
1726 Views
2 replies
2 likes
PlanPremiumCountryUSADeviceSamsung Galaxy 7 active Stuck in offline mode again. This hasn't happened in many years, unfortunately the issue is back and I dont know how to fix it
Plan Premium Country USA Device Samsung Galaxy 7 active Stuck in offline mode again. This hasn't happened in many years, unfortunately the issue is back and I dont know how to f...
Songwriter
458 Views
1 replies
0 likes
I'm unable to access any of my Daily Mixes on my phone. It's fine on my desktop. When I try to open it on my phone I get "Sorry, something went wrong. Please give it another try." All the time, with all the mixes. I can play the music on the desktop,...
I'm unable to access any of my Daily Mixes on my phone. It's fine on my desktop. When I try to open it on my phone I get "Sorry, something went wrong. Please give it another try." All the time, with ...
Spotify Legend
2671 Views
1 replies
0 likes
PlanFree/PremiumCountry United StatesDeviceSamsung Galaxy S9+Operating SystemAndroid Oreo My Question or Issue I play spotify all day and I usually can queue up a whole day of podcasts and let it continue without issues. Recently the queued music wil...
Plan Free/Premium Country United States Device Samsung Galaxy S9+ Operating System Android Oreo My Question or Issue I play spotify all day and I usually can queue u...
Visitor
6337 Views
6 replies
2 likes
PlanPremiumCountry USDeviceSamsung Galaxy S8Operating SystemAndroid My Question or Issue Spotify stops playback after 10 minutes and no longer displays controls on the lock screen or shows an icon in the task bar. I am running version8.4.70.666 armV7
Plan Premium Country US Device Samsung Galaxy S8 Operating System Android My Question or Issue Spotify stops playback after 10 minutes and no longer displays controls on th...
Casual Listener
513 Views
2 replies
0 likes
Android auto Spotify app is very inconvenient to use to listen to Downloaded music. The first option on the higher levels of the navigation are all about online play lists. It takes 2 more levels to get to Downloaded (and scroll to the end of the lis...
Android auto Spotify app is very inconvenient to use to listen to Downloaded music. The first option on the higher levels of the navigation are all about online play lists. It takes 2 more levels to ...
Spotify Legend
1170 Views
3 replies
0 likes
Dear community, Almost two weeks ago I have posted a thread with a similar issue before and despite bumping it up to the top, no reactions were given to my thread. Hopefully this time someone will take the time to help me resolve this issue. I pay fo...
Dear community, Almost two weeks ago I have posted a thread with a similar issue before and despite bumping it up to the top, no reactions were given to my thread. Hopefully this time someon...
Community Legend
1777 Views
1 replies
0 likes
Have googled the problem to death, and nothing's helped. I have the local files on my playlist on my computer, and there they play just fine. I go onto my phone, flip the download switch, and nothing happens. I've tried toggling it on and off while b...
Have googled the problem to death, and nothing's helped. I have the local files on my playlist on my computer, and there they play just fine. I go onto my phone, flip the download switch, and nothing...
Composer
512 Views
3 replies
0 likes
PlanPremiumCountry DKDeviceAndroid, huawei somethingOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHey guys. i have a problem with spotify on android on specific songs. oddly, it only happens to some songs. again, only so...
Plan Premium Country DK Device Android, huawei something Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hey guys. i have a problem w...
Spotify Legend
457 Views
1 replies
1 likes
Hi, i have spotify premium, on my google pixel 1 (Android 9), recently installed. The music stops playing very often, without me stopping it. It happens more and more, today something like every 15-20 minutes. Haven't timed it but it seems completely...
Hi, i have spotify premium, on my google pixel 1 (Android 9), recently installed. The music stops playing very often, without me stopping it. It happens more and more, today something like ev...
Community Legend
254 Views
1 replies
0 likes
PlanFreeCountry SpainDeviceXiaomi Redmi Note 4 / Xiaomi Mi A2Operating SystemAndroid 7/Android 8.1 My Question or Issue Since the last main update, my playlist are supposed to play on shuffle (as it reminds every time, telling you to suscribe to prem...
Plan Free Country Spain Device Xiaomi Redmi Note 4 / Xiaomi Mi A2 Operating System Android 7/Android 8.1 My Question or Issue Since the last main update, my playlist are ...
Newbie
3522 Views
21 replies
1 likes
ProblemsIt all seemed to start with the music not stopping when my headphone jack would unplug from my car a few days ago. Then tonight I noticed the lack of media controls and no audio ducking when using the microphone.Problems IncludedNo media cont...
Problems It all seemed to start with the music not stopping when my headphone jack would unplug from my car a few days ago. Then tonight I noticed the lack of media controls and no audio duc...
Spotify Legend
1926 Views
4 replies
2 likes
This is on Android Pixel XL, Android O, latest app version as of Sept 21, 2018. This has been happening for at least a few months, and been increasingly frustrating for me. I often filter my "Starred" playlist (say, to listen to only the songs by an ...
This is on Android Pixel XL, Android O, latest app version as of Sept 21, 2018. This has been happening for at least a few months, and been increasingly frustrating for me. I often filter my...
Regular
798 Views
2 replies
0 likes
PlanPremium Country Australian S9+Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Spotify is major bugging out Tracks stop, notifications missing, unable to forward tracks Can you fire the intern?
Plan Premium Country Australian S9+ Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Spotify is major bugging out Track...
496 Views
0 replies
1 likes
PlanFamilyCountry GermanyDeviceSamsung Galaxy S7 EdgeOperating SystemAndroid 8.0.0 My Question or Issue When listening to music I can't fast forward or backward the song. When reinstalling the app it works for quite some time (~2 weeks) before it sto...
Plan Family Country Germany Device Samsung Galaxy S7 Edge Operating System Android 8.0.0 My Question or Issue When listening to music I can't fast forward or backward t...
Composer
980 Views
3 replies
0 likes
When using my Samsung S3 watch rather than using the scroll wheel to change to the next song could you use it to fast forward or rewind with in that song? I don't see any way to use my watch to rewind or fast forward if someone knows how that works p...
When using my Samsung S3 watch rather than using the scroll wheel to change to the next song could you use it to fast forward or rewind with in that song? I don't see any way to u...
1807 Views
0 replies
3 likes
PlanPremiumCountry CanadaDevice Samsung Galaxy 9+Operating System Android Oreo My Question or IssueWhen using android auto, pushing play in the app does nothing. When I try to start playing on my phone, I can only hear the music when Waze gives direc...
Plan Premium Country Canada Device Samsung Galaxy 9+ Operating System Android Oreo My Question or Issue When using android auto, pushing play in the app does n...
Spotify Legend
874 Views
1 replies
1 likes
PlanPremiumCountryBrazilDeviceMoto X4Operating SystemAndroid 8.0 My Question or IssueAfter playing a song anywhere in the app, it quickly pauses and then resumes (the song will play for one second, then pause for less than a second, then resume playi...
Plan Premium Country Brazil Device Moto X4 Operating System Android 8.0 My Question or Issue After playing a song anywhere in the app, it quickly pauses and then resumes (the song wi...
467 Views
0 replies
0 likes
