Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

114900 Views

27 replies

4 likes

  • 114900 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Roadie

231058 Views

148 replies

11 likes

Android
autoplay
bluetooth
  • 231058 Views
  • 148 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

590276 Views

79 replies

3 likes

  • 590276 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Jh011

Visitor

485024 Views

580 replies

42 likes

Account
Free
  • 485024 Views
  • 580 replies
  • 42 likes

Voice command specific tunes from running playlist??

PlanFree/PremiumCountry Device HTC One Operating System Android(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hey guys, while listening to Spotify on my laptop which is playing through my stereo, I would like to let a playlist run but b...

Regular

Plan Free/Premium Country   Device HTC One   Operating System Android (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   Hey guys, while listening to...

RockstarFischer

Composer

552 Views

1 replies

0 likes

  • 552 Views
  • 1 replies
  • 0 likes

download

PlanPremiumCountry Device(Samsung Galaxy not fe)Operating System(Android Oreo, Windows 10) My Question or Issuedownload notification does not appear in the new version

Visitor

Plan Premium Country   Device (Samsung Galaxy not fe) Operating System (Android Oreo, Windows 10)   My Question or Issue download notification does not appear in the new vers...

RockstarFischer

Composer

557 Views

1 replies

0 likes

  • 557 Views
  • 1 replies
  • 0 likes

Spotify is preventing my phone from waking

PlanPremiumCountry USADeviceLG G6 US997Operating System Android 8.0.0, US99721b My Question or IssueMultiple times a day, for about a half hour at a time, having music playing on spotify makes it extremely difficult to wake my phone from sleep. I hav...

Casual Listener

  Plan Premium Country  USA Device LG G6 US997 Operating System  Android 8.0.0, US99721b   My Question or Issue Multiple times a day, for about a half hour at a time, h...

352 Views

0 replies

0 likes

  • 352 Views
  • 0 replies
  • 0 likes

Very bad changes made to search function

PlanPremiumCountry NorwayDeviceOnePlus 6TOperating SystemAndroid Pie My Question or Issue Until recently I could double tap the search button to bring up the keyboard and start writing.Now I have to tap the search field. This is a very bad decision i...

Regular

  Plan Premium Country  Norway Device OnePlus 6T Operating System Android Pie   My Question or Issue   Until recently I could double tap the search button to bring up ...

AeroZ

Composer

674 Views

1 replies

1 likes

  • 674 Views
  • 1 replies
  • 1 likes

My Spotify keeps on saying that I'm offline even when I am definatley not

For the last 3 months when I was out of Wi-Fi range my Spotify would say that I am offline and will not download music when I am outside of my house it would be difficult and it will not download my music is there any way out of this I tried restarti...

Newbie

For the last 3 months when I was out of Wi-Fi range my Spotify would say that I am offline and will not download music when I am outside of my house it would be difficult and it will not download my ...

Mantisentil

Community Legend

713 Views

1 replies

0 likes

Offline. I'm not Offline
  • 713 Views
  • 1 replies
  • 0 likes

Solved!! Cannot delete profile picture

No matter what I do ...I cannot delete the profile picture. I tried using my desktop but no luck there either. I never get the option to change picture.Thanks for any help you can give me.Android running OS 8

Newbie

No matter what I do ...I cannot delete the profile picture. I tried using my desktop but no luck there either. I never get the option to change  picture. Thanks for any help you can give me. A...

Mantisentil

Community Legend

1160 Views

1 replies

0 likes

  • 1160 Views
  • 1 replies
  • 0 likes

Auto labeling playlist from albums broken. Instead of Artist and album, gets My playlist #

PlanPremiumCountry SwedenDevice(Nokia Operating System(Android Oreo) My Question or IssueHi! When I save an album as an playlist on my phone and choose not no name it I get something like My playlist #168 (Sarah MacDougall - Grand Canyon) but when I ...

Regular

Plan Premium Country  Sweden Device (Nokia 😎 Operating System (Android Oreo)   My Question or Issue Hi! When I save an album as an playlist on my phone and choose not no nam...

bootstrapbats

Regular

475 Views

1 replies

0 likes

  • 475 Views
  • 1 replies
  • 0 likes

Bluetooth Metadata not working on S9

PlanPremiumCountry USADeviceSamsung Galaxy 9+Operating SystemAndroid Pie (9)Spotify Version8.4.79.630 My Question or IssueHello, my s9+ is not transmitting track information or artist information to my '12 Acura TL. I've been able to reproduce this w...

Newbie

Plan Premium Country  USA Device Samsung Galaxy 9+ Operating System Android Pie (9) Spotify Version 8.4.79.630   My Question or Issue Hello, my s9+ is not transmitting track inf...

440 Views

0 replies

0 likes

  • 440 Views
  • 0 replies
  • 0 likes

Spotify has stopped notification

PlanPremiumCountry FranceDeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or IssueWhen i pause the music on spotify and wait a short moment i receive a " Spotify has closed " notification and i can't use my spotify widget on the homescr...

Gig Goer

Plan Premium Country  France Device Samsung Galaxy 9 Operating System Android Oreo   My Question or Issue When i pause the music on spotify and wait a short moment i receive ...

327 Views

0 replies

0 likes

  • 327 Views
  • 0 replies
  • 0 likes

Data Saver mode does not turn off

PlanFreeCountryRepublic of korea DeviceSamsung Galaxy S8+Operating SystemAndroid Oreo My Question or IssueHello.Even if I turn off Data Saver mode in the setting menu, but it will turn back on when I scroll down and then up to change my streaming mus...

Newbie

Plan Free Country Republic of korea  Device Samsung Galaxy S8+ Operating System Android Oreo   My Question or Issue Hello. Even if I turn off Data Saver mode in the setting ...

2121 Views

0 replies

22 likes

  • 2121 Views
  • 0 replies
  • 22 likes

Android app only slow in wifi (every wifi)

PlanPremiumCountryGermany Device(Sony Xperia XZ2 Compact H8324)Operating System(Android 9) Hello,My spotify app runs very slow, but only in wifi. And I am not talking only about my home wifi wehre I btw have 400 Mbit connection. I have the problem in...

Newbie

Plan Premium Country Germany   Device (Sony Xperia XZ2 Compact H8324) Operating System (Android 9)   Hello, My spotify app runs very slow, but only in wifi. And I am not talkin...

777 Views

0 replies

2 likes

  • 777 Views
  • 0 replies
  • 2 likes

Superuser Contribution The App has been crashing and burning the past week.

PlanPremiumCountryUSDeviceGalaxy S7 ActiveOperating SystemAndroid 8.0.0 My Question or IssueThe past week, the app has been losing functionality and has become downright unusable. The search no longer works, despite force stopping, logging out, and t...

Newbie

Plan Premium Country US Device Galaxy S7 Active Operating System Android 8.0.0  My Question or Issue The past week, the app has been losing functionality and has become downright unusab...

RockstarFischer

Composer

474 Views

1 replies

0 likes

  • 474 Views
  • 1 replies
  • 0 likes

Podcast stream to galaxy watch

PlanPremiumCountry USADeviceGalaxy watch 46 mmMy Question or IssueApp for new galaxy watch does not have an option to stream my podcasts over LTE. When will this feature be added to the galaxy watch app?

Casual Listener

  Plan Premium Country  USA Device Galaxy watch 46 mm My Question or Issue App for new galaxy watch does not have an option to stream my podcasts over LTE.  When will this feat...

RockstarFischer

Composer

1065 Views

1 replies

4 likes

  • 1065 Views
  • 1 replies
  • 4 likes

Spotify has closed notification

PlanPremiumCountry FranceDevice(Samsung Galaxy S9)Operating System(Android Oreo) My Question or Issue When i pause the music on spotify and wait a short moment i receive a "Spotify has closed notification" notification and i can't use my spotify widg...

Gig Goer

Plan Premium Country  France Device (Samsung Galaxy S9) Operating System (Android Oreo)   My Question or Issue   When i pause the music on spotify and wait a short mome...

403 Views

0 replies

0 likes

  • 403 Views
  • 0 replies
  • 0 likes

Superuser Contribution Library not syncing

PlanPremium (on another account)CountryUSA DeviceZTE Z798BLOperating SystemAndroid 6.0.1My Question or IssueAfter I signed up for Spotify Premium (specifically, Premium for Students) on my computer, I downloaded and logged into the app on my cell pho...

Visitor

Plan Premium (on another account) Country USA  Device ZTE Z798BL Operating System Android 6.0.1 My Question or Issue After I signed up for Spotify Premium (specifically, Premium for Stu...

Peter

Spotify Legend

902 Views

1 replies

0 likes

  • 902 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trouble getting podcasts to play

I'm having trouble podcasts. They don't show up my brows section and the only way to bring them up is by literally typing in "podcasts" into the search, which will then bring up podcasts as a genre. I click that open up the education section, and it ...

Newbie

I'm having trouble podcasts. They don't show up my brows section and the only way to bring them up is by literally typing in "podcasts" into the search, which will then bring up podcasts as a genre. ...

Peter

Spotify Legend

414 Views

1 replies

0 likes

  • 414 Views
  • 1 replies
  • 0 likes

Superuser Contribution Audio quality noticeably lower on mobile

PlanPremiumCountry USDeviceSamsung Galaxy J3 My Question or IssueTitle pretty much sums it up. Web player and desktop app sound much better as opposed to mobile.

Newbie

Plan Premium Country  US Device Samsung Galaxy J3  My Question or Issue Title pretty much sums it up. Web player and desktop app sound much better as opposed to mobile.   

Peter

Spotify Legend

2569 Views

2 replies

0 likes

Android
Mobile
quality
  • 2569 Views
  • 2 replies
  • 0 likes

Superuser Contribution Artist's Mixes

PlanPremiumCountry Canada Operating System(iOS 12 My Question or Issue I used to be able to search an artist and get a "mix" that contained "like" music. That feature seems to have disappeared, or is it someplace where I don't know where it is?

Casual Listener

Plan Premium Country  Canada   Operating System (iOS 12   My Question or Issue  I used to be able to search an artist and get a "mix" that contained "like" music.  T...

Peter

Spotify Legend

2190 Views

7 replies

0 likes

  • 2190 Views
  • 7 replies
  • 0 likes

Stopped Playing midway

Hi, After the update yesterday I have encountered several issues.1. The song that is currently playing (downloaded already) stops midway.1.1 if an app notifies1.2 if I open an app1.3 even if i am not doing anythingit just stops and when I go back to ...

Newbie

Hi,   After the update yesterday I have encountered several issues. 1. The song that is currently playing (downloaded already) stops midway. 1.1 if an app notifies 1.2 if I open an app 1.3...

631 Views

0 replies

0 likes

  • 631 Views
  • 0 replies
  • 0 likes