Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
194050 Views
131 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
535270 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
438485 Views
565 replies
37 likes
PlanPremiumCountry TurkeyDeviceSamsung Galaxy J7 j730FOperating SystemAndroid 7.0 My Question or Issue I want to participate in Spotify Android beta program.
Plan Premium Country Turkey Device Samsung Galaxy J7 j730F Operating System Android 7.0 My Question or Issue I want to participate in Spotify Android beta program.
Composer
1418 Views
2 replies
0 likes
PlanPremiumCountry ItalyDeviceWiko sunnyOperating SystemAndroid Can I dowload Just a single track and not the entire album?
Plan Premium Country Italy Device Wiko sunny Operating System Android Can I dowload Just a single track and not the entire album?
Composer
2864 Views
3 replies
0 likes
PlanPremium Country Ireland Operating SystemAndroid 8.1 My Question or IssueI have my music downloaded and have premium when I am playing music on my phone it works perfectly no problem. but when I use it on my other device android 8.1 the music is d...
Plan Premium Country Ireland Operating System Android 8.1 My Question or Issue I have my music downloaded and have premium when I am playing music o...
284 Views
0 replies
0 likes
PlanPremiumCountry italyDevicehuaweyOperating Systemandroid My Question or Issueno track and album information when i stream spotify via bluethooth with my android (huawey p10 lite). i should switch off and switch on my multimedia audio in the settin...
Plan Premium Country italy Device huawey Operating System android My Question or Issue no track and album information when i stream spotify via bluethooth with my android (huaw...
289 Views
0 replies
0 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountry USAOperating systemAndroid My Question or Issue I want to listen to an artist. I search them up and go to the son...
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country USA Operating system Android My Quest...
Composer
512 Views
1 replies
1 likes
PlanPremiunCountryUnited StatesDeviceAT&T Samsung Galaxy S9 PlusOperating SystemAndroid Oreo My Question or IssueI just purchased a MicroSD card for my phone to expand my storage and capacity so I could store more music, photos, videos, etc. I had se...
Plan Premiun Country United States Device AT&T Samsung Galaxy S9 Plus Operating System Android Oreo My Question or Issue I just purchased a MicroSD card for my phone to expand my...
Composer
501 Views
1 replies
1 likes
PlanFree/PremiumCountry INDONESIADeviceSAMSUNG GALAXY NOTE 9Operating SystemAndroid 8.1.0 My Question or Issue Why i cant found instagram stories on my share menu? Already updated spotify to latest version and also for instagram. I also tried to clea...
Plan Free/Premium Country INDONESIA Device SAMSUNG GALAXY NOTE 9 Operating System Android 8.1.0 My Question or Issue Why i cant found instagram stories on my sh...
Regular
830 Views
4 replies
0 likes
Hello, I'm having a problem I can't find a single fix for. I had roommate who thought they could decide what I had on my phone and kept deleting my spotify. Now that's all over with but I can't retrieve my saved music or playlists, I've tried resetti...
Hello, I'm having a problem I can't find a single fix for. I had roommate who thought they could decide what I had on my phone and kept deleting my spotify. Now that's all over with but I can't retri...
286 Views
0 replies
0 likes
When sharing a song by SMS to friends etc, its just a garbled link that does nothing. I've uninstalled app and re-installed, no difference. Friends are same (primarily Android). I have an S9, what is going on? This is irrtating as heck as we're alway...
When sharing a song by SMS to friends etc, its just a garbled link that does nothing. I've uninstalled app and re-installed, no difference. Friends are same (primarily Android). I have an S9, what is...
349 Views
0 replies
0 likes
Hello I have a Samsung Galaxy s8 i had been using the app very well and now it has been about a week were i keep getting the same error message " Sorry, Something Went Wrong. That Didn't Work. Please Have Another Go" and it does not let me look for n...
Hello I have a Samsung Galaxy s8 i had been using the app very well and now it has been about a week were i keep getting the same error message " Sorry, Something Went Wrong. That Didn't Work. Please...
1069 Views
0 replies
2 likes
Hi. Previosly I could listen to songs in my collection in the chronological order. Now there's a shuffle by default and I can't find the way to desable it. Both on Mac on on my phone. Could you please help? Thanks PlanPremiumCountry UKDevice(Huawei)O...
Hi. Previosly I could listen to songs in my collection in the chronological order. Now there's a shuffle by default and I can't find the way to desable it. Both on Mac on on my phone. Could yo...
Composer
464 Views
1 replies
0 likes
PlanPremiumCountry UKDeviceSamsung Galaxy 7 edge model SM-G935FOperating SystemAndriod 8.0.0 My Question or Issue My phone received an android update, I think a security patch, after that the Spotify app which had never had any issues simply dissapea...
Plan Premium Country UK Device Samsung Galaxy 7 edge model SM-G935F Operating System Andriod 8.0.0 My Question or Issue My phone received an android update, I think a sec...
565 Views
0 replies
0 likes
PlanPremiumCountryNorwayDeviceSamsung Galaxy 9Operating SystemAndroid 8.0.0 My IssueUsing Spotify Music (ver 8.4.77.779) together with BMW Connected (ver 6.0.0.4962). No updates available for either app. In some cases I have a massive battey usage by...
Plan Premium Country Norway Device Samsung Galaxy 9 Operating System Android 8.0.0 My Issue Using Spotify Music (ver 8.4.77.779) together with BMW Connected (ver 6.0.0.4962)....
Composer
723 Views
1 replies
0 likes
Plan Bank SlipFree/Premium: Free to PremiumCountry: Brazil Device: Motorola Moto G5S Plus Operating System Android 7.1.1 My Question or IssueI've assigned te Premium by ticket, and selected the 3-month plan, for R$50,00, some months ago, and the begg...
Plan Bank Slip Free/Premium: Free to Premium Country: Brazil Device: Motorola Moto G5S Plus Operating System Android 7.1.1 My Question or Issue I've assigned te ...
273 Views
0 replies
0 likes
Plan: PremiumCountry: UKDevice: OneplusOperating System: Android My Question or IssueI never use the 'Shuffle Play' button. It's difficult to play an album without a 'Play' button, so this very is frustrating. I know there is an interwined arrows but...
Plan: Premium Country: UK Device: Oneplus Operating System: Android My Question or Issue I never use the 'Shuffle Play' button. It's difficult to play an album without a '...
341 Views
0 replies
0 likes
I've a premium account buy no longer have the previous Radio functionality, i.e I can't pick a radio station based on a genre or a decade for example. Best I can find is song or artist radio which is not much use to me. Has been this been removed? Ed...
I've a premium account buy no longer have the previous Radio functionality, i.e I can't pick a radio station based on a genre or a decade for example. Best I can find is song or artist radio which is...
425 Views
0 replies
0 likes
Very often a like or dislike button appears where usually there is a shuffle button. At this moment my shuffle is on and I want to turn it off. Does anyone know how I can turn off shuffle when this happens? And Is there any way at all to make the lik...
Very often a like or dislike button appears where usually there is a shuffle button. At this moment my shuffle is on and I want to turn it off. Does anyone know how I can turn off shuffle when this h...
Spotify Legend
599 Views
1 replies
0 likes
PlanPremiumCountryGermany Operating System Android My Question or Issue Where can i find an overview what has changed in newer Versions?Just got an Update for Android to Version 8.4.78.530 and like to know what is new, changed or maybe fixed.Same goe...
Plan Premium Country Germany Operating System Android My Question or Issue Where can i find an overview what has changed in newer Versions? Just got an Update for An...
346 Views
0 replies
0 likes
PlanPremiumCountry AustraliaDeviceGoogle Pixel 2Operating SystemAndroid 9 My Question or Issue The biggest issue I have with non-playable songs is with the Disney Tangled album. I can't play any of the songs sung by Mandy Moore or Zachary Levi on tha...
Plan Premium Country Australia Device Google Pixel 2 Operating System Android 9 My Question or Issue The biggest issue I have with non-playable songs is with the Disney T...
Spotify Legend
2302 Views
1 replies
0 likes
I keep getting top 50 playlists from other countries added to my playlist library and when I close and reopen the app, there's a random song playing instead of the one I was listening to. Is this a bug or is the service trying to annoy me onto premiu...
I keep getting top 50 playlists from other countries added to my playlist library and when I close and reopen the app, there's a random song playing instead of the one I was listening to. Is this a b...
Spotify Legend
619 Views
1 replies
0 likes
