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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

114910 Views

27 replies

4 likes

  • 114910 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Roadie

231063 Views

148 replies

11 likes

Android
autoplay
bluetooth
  • 231063 Views
  • 148 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

590292 Views

79 replies

3 likes

  • 590292 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Jh011

Visitor

485037 Views

580 replies

42 likes

Account
Free
  • 485037 Views
  • 580 replies
  • 42 likes

Please Spotify!!

I have been your biggest advocate and fan, i beam with pride when my friends finally listen to me and go premium. #greatlifechoicesMusic helps my mental health so much. As a 90s kid who started on cassettes, Spotify is a magical wonderland of music t...

Newbie

I have been your biggest advocate and fan, i beam with pride when my friends finally listen to me and go premium. #greatlifechoices Music helps my mental health so much.  As a 90s kid who star...

Illmatic85x

Regular

549 Views

1 replies

1 likes

  • 549 Views
  • 1 replies
  • 1 likes

unable to watch music videos

PlanPremiumCountry franceDeviceHUAWEI Y6 Pro 2017, MacBook AirOperating System i have no ideaMy Question or Issue Why am i unable to watch any vertical videos? i searched for the same thing on spotify community but couldn't find any answers. please h...

Newbie

  Plan Premium Country  france Device HUAWEI Y6 Pro 2017, MacBook Air Operating System  i have no idea My Question or Issue  Why am i unable to watch any vertical videos...

373 Views

0 replies

0 likes

  • 373 Views
  • 0 replies
  • 0 likes

Playlist problems

PlanPremiumCountry UkDeviceSamsung 8Operating systemAndroid My Question or Issue So before I could go into my playlist and in the search box put say e.g. Calvin Harris. All the songs that featured Calvin Harris would come. I could pick a song and aft...

Newbie

Plan Premium Country  Uk Device Samsung 8 Operating system Android    My Question or Issue  So before I could go into my playlist and in the search box put say e.g. Calv...

522 Views

0 replies

0 likes

  • 522 Views
  • 0 replies
  • 0 likes

Can't play Beatles White Album without Spotify Android APP Closing

PlanPremiumCountry PerúDeviceMotorola Moto Z PlayOperating System Android 8.0 My Question or IssueCan't play Beatles White Album without Spotify Android APP Closing When I enter the album White Album 50th anniversary of The Beatles, I can hear a song...

Newbie

Plan Premium Country  Perú Device Motorola Moto Z Play Operating System  Android 8.0   My Question or Issue Can't play Beatles White Album without Spotify Android APP Closing...

647 Views

0 replies

0 likes

  • 647 Views
  • 0 replies
  • 0 likes

Not able to store music on SD card (Xperia)

Plan Premium Country Turkey Device Xperia XZ Operating System Android Oreo My Question or IssueAlthough I have tried so many things about storing Spotify music on SD-card, none of them seems to work for me. I don't get to select it in-app because the...

Regular

Plan Premium   Country Turkey   Device Xperia XZ   Operating System Android Oreo     My Question or Issue Although I have tried so many things about storing Spotify...

Dragalus

Casual Listener

3728 Views

15 replies

1 likes

  • 3728 Views
  • 15 replies
  • 1 likes

App won't let me save music to my library

PlanPremiumCountry USADeviceSSG S8+Operating SystemAndroid My Question or Issue On my android app if I click the + to add a song to my library it turns to the green check, but it doesn't save to "my songs" and if you go back to the song's fullscreen ...

Newbie

Plan Premium Country  USA Device SSG S8+ Operating System Android   My Question or Issue  On my android app if I click the + to add a song to my library it turns to the green...

1492 Views

0 replies

1 likes

  • 1492 Views
  • 0 replies
  • 1 likes

Can't load albums

PlanPremiumCountry FranceDeviceOnePlus 5Operating SystemAndroid 8.1.0 My Question or IssueI can't load album details, it just loads forever. Clicking on "view album" when playing a song or directly clicking an album in my discoveries trigger this. LT...

Newbie

Plan Premium Country  France Device OnePlus 5 Operating System Android 8.1.0   My Question or Issue I can't load album details, it just loads forever. Clicking on "view album" whe...

CKapasa

Casual Listener

10838 Views

6 replies

7 likes

Albums
Android
connection
  • 10838 Views
  • 6 replies
  • 7 likes

Local Files don't download anymore (S8)

PlanPremiumCountryGermanyDeviceGalaxy S8Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, I use Spotify Premium and usually i can add local files to playlists and download them so i don't have to switch between the sa...

Newbie

Plan Premium Country Germany Device Galaxy S8 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello, I use Spotify Premium and usually i can add lo...

AeroZ

Composer

511 Views

1 replies

0 likes

  • 511 Views
  • 1 replies
  • 0 likes

Music quality reverts back to normal

PlanPremiumCountry DeviceSamsung Galaxy s8Operating System Android Oreo My Question or IssueMusic quality keeps reverting back to normal for both streaming and downloads.I have tried a clean reinstall, but the issue keeps persisting.

Roadie

  Plan Premium Country   Device Samsung Galaxy s8 Operating System Android Oreo  My Question or Issue Music quality keeps reverting back to normal for both streaming...

422 Views

0 replies

0 likes

  • 422 Views
  • 0 replies
  • 0 likes

Android app loading endlessly, green spinner

Hi,Recently the Spotify App on my Android phone has been really buggy. For some albums, or some search queries, the green spinner will appear indefinitely. It seems that anything that is NOT in the cache makes the app run into issues. I have tried re...

Newbie

Hi, Recently the Spotify App on my Android phone has been really buggy. For some albums, or some search queries, the green spinner will appear indefinitely. It seems that anything that is NOT in t...

AeroZ

Composer

807 Views

1 replies

0 likes

  • 807 Views
  • 1 replies
  • 0 likes

"Other apps" storage

PlanPremiumCountry EcuadorDeviceHuawei P10Operating SystemAndroid 8.0.0 My Question or IssueWhen i go into my spotify storage there is a download percentage, a cache one, and a "other apps" one that i dont know what it means and it is the percentage ...

Casual Listener

Plan Premium Country  Ecuador Device Huawei P10 Operating System Android 8.0.0   My Question or Issue When i go into my spotify storage there is a download percentage, a cache one...

5266 Views

0 replies

31 likes

  • 5266 Views
  • 0 replies
  • 31 likes

Superuser Contribution H.A.T.E. the updated app (Nov 2018) LOATHE it in fact.

I really miss the Browse feature, which can currently only be found on the desktop app. I liked that feature and used it regularly. I realize the interface is streamlined, and it does look pretty decent, but the sheer loss of functionality is frankly...

Music Fan

  I really miss the Browse feature, which can currently only be found on the desktop app. I liked that feature and used it regularly. I realize the interface is streamlined, and it does look pr...

Jemi

Spotify Legend

2361 Views

4 replies

3 likes

Android
app update
hate
hate app update
hate new app
Update
  • 2361 Views
  • 4 replies
  • 3 likes

Loading of albums

PlanPremiumCountry AustriaDeviceSamsung Galaxy 8 My Question or Issue I can't download the whole album of an artist (f.e. Herbert Groenemeyer, Frida Gold) but single songs.Thx for your supportF.Scherer

Newbie

Plan Premium Country  Austria Device Samsung Galaxy 8     My Question or Issue  I can't download the whole album of an artist (f.e. Herbert Groenemeyer, Frida Gold) but s...

333 Views

0 replies

0 likes

  • 333 Views
  • 0 replies
  • 0 likes

I can not make a folder on Android

Hi, I can make a folder of music on my computer but I cannot do it on Android!I'd like to a the same functionality on my Android as my Computer!PlanPremiumCountry United StatesDeviceSamsung Galaxy s8Operating SystemAndroid My Question or Issue Can't ...

Casual Listener

Hi, I can make a folder of music on my computer but I cannot do it on Android! I'd like to a the same functionality on my Android as my Computer! Plan Premium Country  United States Device...

jsannn

Community Legend

389 Views

1 replies

0 likes

  • 389 Views
  • 1 replies
  • 0 likes

Superuser Contribution Stuttering with Huawei P20 Pro and LDAC

PlanPremiumCountry DeviceHuawei P20 ProOperating SystemAndroid 8.1.0 My Question or IssueI suffer from a lot of stuttering when using the Spotify Android app in combination with my Sony WH-1000XM2 headphones using the LDAC audio codec. Did anyone hav...

Casual Listener

Plan Premium Country   Device Huawei P20 Pro Operating System Android 8.1.0   My Question or Issue I suffer from a lot of stuttering when using the Spotify Android app  ...

Jemi

Spotify Legend

6295 Views

3 replies

0 likes

  • 6295 Views
  • 3 replies
  • 0 likes

How to view all music from an artist. Not the shuffle button..

PlanPremiumCountry UkDeviceOnePlus 5tOperating System AndroidMy Question or Issue I want to be able to view all songs and not have to play the artist. The interface is clunky and shows all but what I want can this be customised so I see all artist tr...

Casual Listener

Plan Premium Country  Uk Device OnePlus 5t Operating System    Android My Question or Issue  I want to be able to view all songs and not have to play the artist. The int...

424 Views

0 replies

0 likes

n
  • 424 Views
  • 0 replies
  • 0 likes

Shuffle not working on one of my playlists

Spotify, it looks like this is a permanent problem, which means that it will be a commercial, not technical issue...... because you guys are smart enough to fix technical stuff, right?You owe it to your Premium Users to explain why this feature is no...

Newbie

Spotify, it looks like this is a permanent problem, which means that it will be a commercial, not technical issue...... because you guys are smart enough to fix technical stuff, right? You owe it to...

364 Views

0 replies

0 likes

  • 364 Views
  • 0 replies
  • 0 likes

Autoplay after album ends

PlanPremium DeviceSamsung Galaxy 7 My Question or Issue HiWhen an album I listen to is ending nothing is beeing played after, even due the autoplay mode is on.I remember it used to keep playing radio based on the album (it was when I was using Google...

Newbie

Plan Premium   Device Samsung Galaxy 7   My Question or Issue  Hi When an album I listen to is ending nothing is beeing played after, even due the autoplay mode is on. I remem...

362 Views

0 replies

0 likes

  • 362 Views
  • 0 replies
  • 0 likes

Landscape mode on Android

Hey guys, Is it right that there is no landscape mode for Samsung Galaxy S8?I'm not satisfied to use third apps to force spotify to do so. I would prefer if spotify would do it by its own...Version: 8.4.79.630Kind regards, Marcel

Newbie

Hey guys,  Is it right that there is no landscape mode for Samsung Galaxy S8? I'm not satisfied to use third apps to force spotify to do so. I would prefer if spotify would do it by its own......

RockstarFischer

Composer

513 Views

1 replies

0 likes

  • 513 Views
  • 1 replies
  • 0 likes

Can't connect to wifi on Honor 9 - 2

PlanPremiumCountry HungaryDeviceHonor 9Operating SystemAndroid 8.0.0 My Question or IssueSpotify doesn't see internet connection if the phone is connected to any Wifi network.To fix this, I deleted all the application's data and reinstall the applica...

Casual Listener

Plan Premium Country  Hungary Device Honor 9 Operating System Android 8.0.0   My Question or Issue Spotify doesn't see internet connection if the phone is connected to any Wi...

368 Views

0 replies

0 likes

  • 368 Views
  • 0 replies
  • 0 likes