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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

390493 Views

545 replies

35 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8139 Views

0 replies

7 likes

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Playback issues for local music

PlanPremiumCountryGermany DeviceSamsung galaxy s9 plusOperating SystemAndroid 8.0 My Question or Issue I imported some local files to Spotify on Android. I can play them, but for some Tracks I am having issues with the transition to the next track. I...

Music Fan

  Plan Premium Country Germany    Device Samsung galaxy s9 plus Operating System Android 8.0   My Question or Issue  I imported some local files to Spotify on And...

469 Views

0 replies

1 likes

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Behind The Lyrics doesn‘t work

PlanPremiumGermany DeviceSamsung Galaxy s7 EdgeOperating System Android 8.0.0 I turnt Behind the lyrics on but it still doesn‘t appear. I tried to reinstall it and tried Songs from the „behind the lyrics“ Playlist but still nothing. I also did the sa...

Visitor

Plan Premium Germany   Device Samsung Galaxy s7 Edge Operating System  Android 8.0.0   I turnt Behind the lyrics on but it still doesn‘t appear. I tried to reinstall it and ...

user-removed

Not applicable

591 Views

2 replies

0 likes

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Spotify not appearing in Galaxy Apps South Korea

PlanPremiumCountry South KoreaDeviceSamsung Galaxy S7 Active/Galaxy WatchMy Question or IssueI live in South Korea but brought my phone from the US. I purchased a Galaxy Watch and want to download the Spotify App through Galaxy Apps, but it isn't ava...

Newbie

Plan Premium Country  South Korea Device Samsung Galaxy S7 Active/Galaxy Watch My Question or Issue I live in South Korea but brought my phone from the US. I purchased a Galaxy Watch and ...

1014 Views

0 replies

2 likes

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  • 0 replies
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Where can I find blocked/hidden songs?

I accidentally blocked a recommended track and now I want to find it .

Newbie

I accidentally blocked a recommended track and now I want to find it .

1787 Views

0 replies

19 likes

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I am unable to pull up the Queue.

DeviceG6Operating SystemAndroid My Question or Issue I select "go to queue" and the screen flickers for a moment and goes right back to the track playing screen. I am can not access it to see whats there even emidiatly adding something to the queue

Newbie

    Device G6 Operating System Android   My Question or Issue  I select "go to queue" and the screen flickers for a moment and goes right back to the track playing screen....

441 Views

0 replies

0 likes

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Solved!! I don't have the back button for music?

Plan: FreeDevice: Samsung Galaxy A5 2017Operating System: Android 8.0 My Question or Issue:As the title says, if I want to go back to the previous song I don't have the back button, is just disabled. Why?

Casual Listener

Plan: Free Device: Samsung Galaxy A5 2017 Operating System: Android 8.0   My Question or Issue: As the title says, if I want to go back to the previous song I don't have the back button, is...

Jose_M

Spotify Star

3259 Views

1 replies

1 likes

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Restart required when changing internet source

PlanPremiumCountry uk Devicemoto g4Operating SystemAndroid 8.0 My Question or Issue Quite often a restart is required when going from wifi -> 4G or vica versa whilst spotify is open. When searching for an artist is will take a long time loading and e...

Newbie

Plan Premium Country uk   Device moto g4 Operating System Android 8.0  My Question or Issue  Quite often a restart is required when going from wifi -> 4G or vica versa whil...

294 Views

0 replies

0 likes

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Android design problem

Previously, I mentioned this problem on the navigation keys of android have more parts. Now you can see another clearer picture My phone model General Mobile Gm8 Android version is 8.1 oreo. 8.1 When the oreo update came this was the wayIt's in the p...

Regular

   Previously, I mentioned this problem on the navigation keys of android have more parts. Now you can see another clearer picture   My phone model General Mobile Gm8 Android versio...

308 Views

0 replies

0 likes

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Different layout of the app

noPlanFreeCountry LatviaDeviceNokia 5Operating SystemAndroid Oreo My Question or Issue Hello. For some time now the layout of my app has been different than everyone else's I know. This appeared back when I had Premium. Now I can't see the full cover...

Casual Listener

noPlan Free Country  Latvia Device Nokia 5 Operating System Android Oreo   My Question or Issue  Hello. For some time now the layout of my app has been different than everyon...

896 Views

0 replies

0 likes

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Solved!!Superuser Contribution Empty home page

PlanFreeCountry CanadaDeviceOneplus 6Operating SystemOxygen My Question or IssueSince a few days my home page is empty, I have no recommandations or others (see the screenshot)... I tried uninstall the app et reboot the phone but nothing has changed....

Casual Listener

  Plan Free Country  Canada Device Oneplus 6 Operating System Oxygen   My Question or Issue Since a few days my home page is empty, I have no recommandations or others (see ...

Toitoine

Casual Listener

5427 Views

2 replies

0 likes

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Restart a playlist

I don't like listening to the suggeseted songs anymore. I want to listen to my playlist. Can someone please tell me how to restart my playlist? Android

Newbie

I don't like listening to the suggeseted songs anymore. I want to listen to my playlist. Can someone please tell me how to restart my playlist?   Android  

5179 Views

0 replies

0 likes

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Superuser Contribution Spotify only plays one song

PlanPremiumCountry The Netherlands DeviceSamsung Galaxy 9Operating SystemiOS 10My Question or IssueWhen I'm for example looking for music by Coldplay and I want to play the whole list of their songs, there is actually only no song in the wueue and it...

Newbie

Plan Premium Country  The Netherlands  Device Samsung Galaxy 9 Operating System iOS 10 My Question or Issue When I'm for example looking for music by Coldplay and I want to play th...

Peter

Spotify Legend

854 Views

1 replies

0 likes

One song
queue
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Superuser Contribution Visual big galaxy s5 neo

PlanPremiumCountry DeviceGalaxy s5 neoOperating SystemAndroid My Question or Issue Since a little while my app crash when i want to change the playlist

Newbie

Plan Premium Country   Device Galaxy s5 neo Operating System Android   My Question or Issue  Since a little while my app crash when i want to change the playlist

Peter

Spotify Legend

377 Views

1 replies

0 likes

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Superuser Contribution Premium problem

PlanPremiumCountry PortugalDeviceXiaomi Redmi Note 5Operating SystemAndroid My Question or IssueHello, i have a premium account and lately its not working properly. Everytime that i Sart Spotify it download all the músic that i have In my library, th...

Newbie

  Plan Premium Country  Portugal Device Xiaomi Redmi Note 5 Operating System Android   My Question or Issue Hello, i have a premium account and lately its not working proper...

Peter

Spotify Legend

405 Views

1 replies

0 likes

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Superuser Contribution Strange glitch where image is frozen on screen

PlanPremiumCountry USDeviceGalaxy Note 8Operating SystemAndroid Oreo My Question or Issue As you can see in the image, that's what my spotify looks like most of the time now. If i start playing a song, leave the app for a bit then come back. It looks...

Casual Listener

Plan Premium Country  US Device Galaxy Note 8 Operating System Android Oreo   My Question or Issue  As you can see in the image, that's what my spotify looks like most of the...

Peter

Spotify Legend

815 Views

2 replies

0 likes

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Superuser Contribution Offline/confused account

PlanPremium (my own account, not through Facebook) Device1+ 5tOperating SystemAndroid 8.1.0 My Question or Issue So Spotify only half worked, it would play songs that I had added to my library (not downloaded) and the home page worked, but search was...

Newbie

  Plan Premium (my own account, not through Facebook)   Device 1+ 5t Operating System Android 8.1.0   My Question or Issue  So Spotify only half worked, it would play so...

Peter

Spotify Legend

424 Views

1 replies

0 likes

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Superuser Contribution Unable to save albums

PlanPremiumCountryUKDeviceHuawei P20 ProOperating SystemAndroid 8.1.0 My Question or IssueI've just signed up for a premium account, and managed to save 2 albums. I'm unable to save any more. When I hit the save button, it changes to saved, but will ...

Newbie

Plan Premium Country UK Device Huawei P20 Pro Operating System Android 8.1.0   My Question or Issue I've just signed up for a premium account, and managed to save 2 albums. I'm unable ...

Peter

Spotify Legend

331 Views

1 replies

0 likes

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Screen unlocked while playing the app

Device: Sony Xperia SAOperating System: Android 7.0Plan: Premium trial My Question or Issue While the app was on, my phone screen was unlocked and I had to manual lock it again. It happened almost everytimes I play music in Spotify. How can I fix it?...

Newbie

  Device: Sony Xperia SA Operating System: Android 7.0 Plan: Premium trial   My Question or Issue  While the app was on, my phone screen was unlocked and I had to manual loc...

296 Views

0 replies

0 likes

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Autoplay Not Working on Android

PlanPremiumCountryUSA DeviceSamsung Galaxy Note 9Operating SystemAndroid 8.1.0 My Question or IssueAutoplay not working automatically, stops at the end of the playlist unless I press the next button 6 - 10 times, and then autoplay kicks in, but does ...

Newbie

Plan Premium Country USA   Device Samsung Galaxy Note 9 Operating System Android 8.1.0   My Question or Issue Autoplay not working automatically, stops at the end of the playlist...

631 Views

0 replies

0 likes

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Getting ads for location I'm not in

Plan: FreeCountry: USADevice: Android My Question or Issue:I'm getting ads for a location that I am not in. A similar issue happens when I search on Google, but I can simply allow Google to know my location and it's fixed. Is there any way to fix the...

Newbie

Plan: Free Country: USA Device: Android     My Question or Issue: I'm getting ads for a location that I am not in. A similar issue happens when I search on Google, but I can...

katwhite_

Newbie

2162 Views

2 replies

1 likes

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