Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Android auto Spotify app is very inconvenient to use to listen to Downloaded music. The first option on the higher levels of the navigation are all about online play lists. It takes 2 more levels to get to Downloaded (and scroll to the end of the lis...
Android auto Spotify app is very inconvenient to use to listen to Downloaded music. The first option on the higher levels of the navigation are all about online play lists. It takes 2 more levels to ...
Spotify Legend
1191 Views
3 replies
0 likes
Dear community, Almost two weeks ago I have posted a thread with a similar issue before and despite bumping it up to the top, no reactions were given to my thread. Hopefully this time someone will take the time to help me resolve this issue. I pay fo...
Dear community, Almost two weeks ago I have posted a thread with a similar issue before and despite bumping it up to the top, no reactions were given to my thread. Hopefully this time someon...
Community Legend
1795 Views
1 replies
0 likes
Have googled the problem to death, and nothing's helped. I have the local files on my playlist on my computer, and there they play just fine. I go onto my phone, flip the download switch, and nothing happens. I've tried toggling it on and off while b...
Have googled the problem to death, and nothing's helped. I have the local files on my playlist on my computer, and there they play just fine. I go onto my phone, flip the download switch, and nothing...
Composer
562 Views
3 replies
0 likes
PlanPremiumCountry DKDeviceAndroid, huawei somethingOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHey guys. i have a problem with spotify on android on specific songs. oddly, it only happens to some songs. again, only so...
Plan Premium Country DK Device Android, huawei something Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hey guys. i have a problem w...
Spotify Legend
465 Views
1 replies
1 likes
Hi, i have spotify premium, on my google pixel 1 (Android 9), recently installed. The music stops playing very often, without me stopping it. It happens more and more, today something like every 15-20 minutes. Haven't timed it but it seems completely...
Hi, i have spotify premium, on my google pixel 1 (Android 9), recently installed. The music stops playing very often, without me stopping it. It happens more and more, today something like ev...
Community Legend
259 Views
1 replies
0 likes
PlanFreeCountry SpainDeviceXiaomi Redmi Note 4 / Xiaomi Mi A2Operating SystemAndroid 7/Android 8.1 My Question or Issue Since the last main update, my playlist are supposed to play on shuffle (as it reminds every time, telling you to suscribe to prem...
Plan Free Country Spain Device Xiaomi Redmi Note 4 / Xiaomi Mi A2 Operating System Android 7/Android 8.1 My Question or Issue Since the last main update, my playlist are ...
Newbie
3583 Views
21 replies
1 likes
ProblemsIt all seemed to start with the music not stopping when my headphone jack would unplug from my car a few days ago. Then tonight I noticed the lack of media controls and no audio ducking when using the microphone.Problems IncludedNo media cont...
Problems It all seemed to start with the music not stopping when my headphone jack would unplug from my car a few days ago. Then tonight I noticed the lack of media controls and no audio duc...
Spotify Legend
1960 Views
4 replies
2 likes
This is on Android Pixel XL, Android O, latest app version as of Sept 21, 2018. This has been happening for at least a few months, and been increasingly frustrating for me. I often filter my "Starred" playlist (say, to listen to only the songs by an ...
This is on Android Pixel XL, Android O, latest app version as of Sept 21, 2018. This has been happening for at least a few months, and been increasingly frustrating for me. I often filter my...
Regular
816 Views
2 replies
0 likes
PlanPremium Country Australian S9+Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Spotify is major bugging out Tracks stop, notifications missing, unable to forward tracks Can you fire the intern?
Plan Premium Country Australian S9+ Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Spotify is major bugging out Track...
509 Views
0 replies
1 likes
PlanFamilyCountry GermanyDeviceSamsung Galaxy S7 EdgeOperating SystemAndroid 8.0.0 My Question or Issue When listening to music I can't fast forward or backward the song. When reinstalling the app it works for quite some time (~2 weeks) before it sto...
Plan Family Country Germany Device Samsung Galaxy S7 Edge Operating System Android 8.0.0 My Question or Issue When listening to music I can't fast forward or backward t...
Composer
1001 Views
3 replies
0 likes
When using my Samsung S3 watch rather than using the scroll wheel to change to the next song could you use it to fast forward or rewind with in that song? I don't see any way to use my watch to rewind or fast forward if someone knows how that works p...
When using my Samsung S3 watch rather than using the scroll wheel to change to the next song could you use it to fast forward or rewind with in that song? I don't see any way to u...
1820 Views
0 replies
3 likes
PlanPremiumCountry CanadaDevice Samsung Galaxy 9+Operating System Android Oreo My Question or IssueWhen using android auto, pushing play in the app does nothing. When I try to start playing on my phone, I can only hear the music when Waze gives direc...
Plan Premium Country Canada Device Samsung Galaxy 9+ Operating System Android Oreo My Question or Issue When using android auto, pushing play in the app does n...
Spotify Legend
884 Views
1 replies
1 likes
PlanPremiumCountryBrazilDeviceMoto X4Operating SystemAndroid 8.0 My Question or IssueAfter playing a song anywhere in the app, it quickly pauses and then resumes (the song will play for one second, then pause for less than a second, then resume playi...
Plan Premium Country Brazil Device Moto X4 Operating System Android 8.0 My Question or Issue After playing a song anywhere in the app, it quickly pauses and then resumes (the song wi...
474 Views
0 replies
0 likes
PlanPremiumCountry BrazilDeviceRedmi 4AOperating SystemAndroid 7.1Version8.4.70.666Sometimes in a day when I open the spotify app, I can't neither see the music player bar on the app or the notification music control. I can onl fix it by killing the ...
Plan Premium Country Brazil Device Redmi 4A Operating System Android 7.1 Version 8.4.70.666 Sometimes in a day when I open the spotify app, I can't neither see the music player ba...
Spotify Legend
721 Views
1 replies
0 likes
Spotify Android App / Samsung S8 / USA. I, and nearly everyone I know who has spotify on android seems to have this issue. If you go into an area with bad cell reception, spotify seems to have trouble recognizing when you have connection again. Clean...
Spotify Android App / Samsung S8 / USA. I, and nearly everyone I know who has spotify on android seems to have this issue. If you go into an area with bad cell reception, spo...
Composer
527 Views
1 replies
0 likes
This morning I've saved a ton of songs from the PC app but now, on my Huawei P8, I can't see them in my library. I can see them even on the PS4 app and I've already tried to log out and log in and re-installed the app. What should I do?!?!?
This morning I've saved a ton of songs from the PC app but now, on my Huawei P8, I can't see them in my library. I can see them even on the PS4 app and I've already tried to log out an...
Spotify Legend
364 Views
1 replies
0 likes
PremiumAustraliaSamsung Galaxy 9Everyday Spotify will pause at around the 10 minute mark. This will happen 4 or 5 times then stop pausing Tried all suggestions on community blog. Will happen when at home, out , using headset or stereo. Is a little an...
Premium Australia Samsung Galaxy 9 Everyday Spotify will pause at around the 10 minute mark. This will happen 4 or 5 times then stop pausing Tried all suggestions on community blog. &nbs...
228 Views
0 replies
0 likes
PlanPremiumCountry USADeviceSamsung Galaxy 6 Operating SystemWindows 10 My Question or Issue I cant downlaod my local files from my computer to my phone no matter what I do. My job requires me to bring my songs/own custom mp3s I write to work and I d...
Plan Premium Country USA Device Samsung Galaxy 6 Operating System Windows 10 My Question or Issue I cant downlaod my local files from my computer to my phone no mat...
Community Legend
679 Views
2 replies
0 likes
PlanPremiumCountry USADeviceSamsungGalaxy S8Operating SystemAndroid Oreo My Question or Issue For about the payp three weeks the app has been a mess. The widget no longer displays the proper song and sometimes if entirely unresponsive. In addition to...
Plan Premium Country USA Device SamsungGalaxy S8 Operating System Android Oreo My Question or Issue For about the payp three weeks the app has been a mess....
Casual Listener
958 Views
5 replies
5 likes
PlanPremiumCountry UKDeviceOneplus OneOperating SystemAndroid one My Question or Issue Hi, My question is where is the downloaded music stored in the filesystem, and can I access it without root?I want to put my downloaded music onto an sd card attac...
Plan Premium Country UK Device Oneplus One Operating System Android one My Question or Issue Hi, My question is where is the downloaded music stored in the files...
Casual Listener
3503 Views
2 replies
0 likes
