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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6273 Views

0 replies

7 likes

  • 6273 Views
  • 0 replies
  • 7 likes

Code 110

PlanPremiumCountry GuatemalaDevice(Samsung Operating SystemAndroid My Question or Issue i´m a premium member. I cant install Spotify on my Android phone. The error message is code 110

Newbie

Plan Premium Country  Guatemala Device (Samsung  Operating System Android   My Question or Issue  i´m a premium member. I cant install Spotify on my Android phone. The&n...

YahTehgz

Composer

609 Views

1 replies

0 likes

Error 110
  • 609 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Delete Downloads?

Plan: PremiumCountry: United States DeviceAmazon Fire HD 8 (6th Generation)Operating SystemFire OS 5 (Android Derived) My Question or Issue According to my settings, downloads take up 7.0 MB of my memory, but I currently have no downloaded songs thou...

Newbie

  Plan: Premium Country: United States   Device Amazon Fire HD 8 (6th Generation) Operating System Fire OS 5 (Android Derived)   My Question or Issue  According to my se...

Katerina

Spotify Legend

6056 Views

1 replies

0 likes

downloads
memory
storage
  • 6056 Views
  • 1 replies
  • 0 likes

Superuser Contribution Choppy playback

PlanPremiumCountry: USADeviceSamsung Galaxy S8Operating System(Oreo) My Question or Issue:Almost everytime I listen to music the playback becomes really choppy. Everything is playing smoothly then all of a sudden the song gets really choppy. Any help...

Casual Listener

  Plan Premium Country: USA Device Samsung Galaxy S8 Operating System (Oreo)   My Question or Issue: Almost everytime I listen to music the playback becomes really choppy. Everyth...

Alex

Spotify Legend

4902 Views

14 replies

5 likes

  • 4902 Views
  • 14 replies
  • 5 likes

Phone Notification does not appear

PlanPremiumCountry USADevicePixel 2Operating SystemAndroid Pie My Question or Issue Hi,I will be playing music on my phone, but the notification drawer will not have the music I am playing within Spotify. I have to close Spotify and open it again bef...

Regular

Plan Premium Country  USA Device Pixel 2 Operating System Android Pie   My Question or Issue   Hi, I will be playing music on my phone, but the notification drawer will not...

jsannn

Community Legend

523 Views

1 replies

0 likes

Android
Notification bar player
Notification panel
Notifications
  • 523 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android] Search Engine and Skipping Music

Plan: PremiumCountry: BrasilDevice: Xiaomi Rednote 4XOperating System: Android 7.0 My Question or Issue: I'm having two major problems problems using Spotify in my new phone, first, I can't pass the music unlimitedly, it stops after a certain ammount...

Newbie

Plan: Premium Country: Brasil Device: Xiaomi Rednote 4X Operating System: Android 7.0     My Question or Issue:  I'm having two major problems problems using Spotify in my ...

Peter

Spotify Legend

573 Views

1 replies

0 likes

bug
Music
Search
skip
Title
  • 573 Views
  • 1 replies
  • 0 likes

Songs Skipping Midway

PlanPremiumCountryIrelandDeviceMoto G5Operating SystemAndroid 7.0 My Question or Issue Issue started this morning Midway through playing a song it will skip to the next song. This occurs on every single song. Have cleared cache, uninstalled and reins...

Casual Listener

 Plan Premium Country Ireland Device Moto G5 Operating System Android 7.0   My Question or Issue  Issue started this morning    Midway through playing a song it w...

PJGAR

Casual Listener

339 Views

1 replies

0 likes

  • 339 Views
  • 1 replies
  • 0 likes

Superuser Contribution Download to Kindle using Premium for family

PlanPremiumOperating SystemAndroid Kindle My Question or Issue Hi, I have premium for family. As well as myself there are four family members, all using Kindles. I want to be able to use spotify on both of my kindles, my 7 inch Amazon Fire and my Kin...

Casual Listener

Plan Premium Operating System Android Kindle   My Question or Issue  Hi, I have premium for family. As well as myself there are four family members, all using Kindles. I want to be ab...

Peter

Spotify Legend

414 Views

1 replies

0 likes

  • 414 Views
  • 1 replies
  • 0 likes

Superuser Contribution Having same issues other android users are having, and more.

PlanPremiumCountry UK / FinlandDeviceSony Xperia XZ1COperating SystemAndroid 8.0.0 My Question or Issue - Playback randomly stops every 10 to 30 minutes (EXTREMELY frustrating), have to reopen the app, go to the player and hit play to resume. Is it s...

Roadie

Plan Premium Country  UK / Finland Device Sony Xperia XZ1C Operating System Android 8.0.0   My Question or Issue  - Playback randomly stops every 10 to 30 minutes (EXTREMELY ...

Katerina

Spotify Legend

537 Views

3 replies

0 likes

  • 537 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cannot connect to the internet on android

PlanPremiumCountryUkDeviceOneplus 3TOperating SystemOreo My Question or Issue I cannot connect to the internet in the app unless I am on wifi . I receive the message 'No internet connection available'. I have tried 4g, 3g, VPNs (different countries a...

Newbie

Plan Premium Country Uk Device Oneplus 3T Operating System Oreo   My Question or Issue  I cannot connect to the internet in the app unless I am on wifi . I receive the message 'No...

Peter

Spotify Legend

317 Views

1 replies

0 likes

  • 317 Views
  • 1 replies
  • 0 likes

Superuser Contribution Samsung Gear S3 Compatability Issues

PlanPremiumCountry Not ApplicableDeviceGear S3Operating SystemSamsung Tizen My Question or Issue I use Spotify on my Gear S3 when running to listen tomusic as well as listen to my running coaching program. I use a number of different coaching program...

Casual Listener

Plan Premium Country  Not Applicable Device Gear S3 Operating System Samsung Tizen   My Question or Issue  I use Spotify on my Gear S3 when running to listen tomusic as well ...

Katerina

Spotify Legend

845 Views

3 replies

0 likes

G3
Samsung
  • 845 Views
  • 3 replies
  • 0 likes

Superuser Contribution Bugged track covers on lsndscape

PlanPremiumCountryPolandDeviceSamsung Galaxy Note9Operating SystemAndroid OreoMy Question or IssueWhen we are using spotify in landscape, fast changing tracks cause problems with displaying covers.

Casual Listener

Plan Premium Country Poland Device Samsung Galaxy Note9 Operating System Android Oreo My Question or Issue When we are using spotify in landscape, fast changing tracks cause problems wi...

krzych53

Casual Listener

558 Views

4 replies

0 likes

  • 558 Views
  • 4 replies
  • 0 likes

Superuser Contribution missing storage options

PlanPremiumCountryNetherlands Device(moto g4Operating SystemAndroid Nougat My Question or Issue recently my phone powered down due to a low battery, when i turned it back on my phone had moved all of my downloaded songs to my phone storage (they orig...

Casual Listener

  Plan Premium Country Netherlands   Device (moto g4 Operating System Android Nougat   My Question or Issue  recently my phone powered down due to a low battery, when ...

reprised

Newbie

856 Views

4 replies

1 likes

  • 856 Views
  • 4 replies
  • 1 likes

Superuser Contribution spotify radio station error android

PlanPremiumCountry UKDeviceOne Plus 1, Samsung S8Operating SystemAndroid Oreo My Question or IssueToday i had to reset my phones and reload my apps. All ok, restored all apps. Signed into Spotify and stated to douwnload my playlists into offline mode...

Casual Listener

Plan Premium Country  UK Device One Plus 1, Samsung S8 Operating System Android Oreo   My Question or Issue Today i had to reset my phones and reload my apps. All ok, restore...

Jemi

Spotify Legend

637 Views

3 replies

0 likes

  • 637 Views
  • 3 replies
  • 0 likes

Multiple bugs on Samsung Galaxy S8

Spotify seems to like to break on my new phone. The first bug I encountered is the photo included. Dont know how to describe it but it happens randomly when I open the app. The second bug I have encountered is that it wont show up in my notification ...

Newbie

Spotify seems to like to break on my new phone. The first bug I encountered is the photo included. Dont know how to describe it but it happens randomly when I open the app. The second bug I have enco...

jsannn

Community Legend

659 Views

1 replies

3 likes

  • 659 Views
  • 1 replies
  • 3 likes

Superuser Contribution Problems with the app since the recent update

PlanPremiumCountry The NetherlandsDevice( Samsung Galaxy 8 )Operating System( Android 8.0.0 ) My Question or IssueSince the recent update has the app a lot of bugs.For example: When out of the app, the bar with pauze and skip etc. can sometimes dissa...

Regular

Plan Premium Country  The Netherlands Device ( Samsung Galaxy 8 ) Operating System ( Android 8.0.0 )   My Question or Issue Since the recent update has the app a lot of bugs. For...

Peter

Spotify Legend

2080 Views

1 replies

0 likes

  • 2080 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android] Secret Playlists are bugged and do not work

My Question or Issue The "secret playlist" feature on the Android app does not work.- All playlists, regardless of their Secret status, act as if they are public when listened to on the mobile app. Your followers can see the playlist being listened t...

Casual Listener

My Question or Issue  The "secret playlist" feature on the Android app does not work. - All playlists, regardless of their Secret status, act as if they are public when listened to on the mobi...

Katerina

Spotify Legend

868 Views

3 replies

0 likes

  • 868 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify Notification Bar constantly disappears, severe lag at times

Using Spotify Premium on Android 7.0 on a Galaxy S7 device. Just gonna add to the pile of posts of people with the exact same problem since a recent update of the app I reinstalled Spotify TWICE and downloaded my 10gig library TWICE to try and mitiga...

Newbie

Using Spotify Premium on Android 7.0 on a Galaxy S7 device.   Just gonna add to the pile of posts of people with the exact same problem since a recent update of the app   I reinstalled ...

JohnMcL7

Casual Listener

2489 Views

5 replies

2 likes

  • 2489 Views
  • 5 replies
  • 2 likes

Superuser Contribution "add to home screen"

PlanFreeCountry CanadaDeviceLG G4Operating SystemAndroid 6.0My Question or IssueHello gentlemen, If I want to add a shortcut to my playlist on the home screen of my Android, the option "add to home screen" is no longer visible or is no longer availab...

Casual Listener

Plan Free Country  Canada Device LG G4 Operating System Android 6.0 My Question or Issue Hello gentlemen, If I want to add a shortcut to my playlist on the home screen of my Androi...

Peter

Spotify Legend

4526 Views

1 replies

4 likes

  • 4526 Views
  • 1 replies
  • 4 likes

Superuser Contribution Random Pausing and No Spotify bar in phone pull down menu

PlanStudent PremiumCountry USADeviceSamsung Galaxy S8Operating SystemMost recent, not sure what it's called but I'm fully updated My Question or IssueI have 2 issues. The first is that the music keeps randomly pausing and I have to keep hitting play ...

Newbie

Plan Student Premium Country  USA Device Samsung Galaxy S8 Operating System Most recent, not sure what it's called but I'm fully updated   My Question or Issue I have 2 issues. Th...

Peter

Spotify Legend

437 Views

1 replies

0 likes

  • 437 Views
  • 1 replies
  • 0 likes

Superuser Contribution Puse Spoti en modo off line, ya lo saqué, pero no lo reconoce el sistema!

Hola, cambié spotify a modo off line y ahora no vuelve a online!!PlanPremiumCountryArgentina DeviceSamsung J2 PRIMEOperating System Android My Question or IssueSpotify no se cambia a modo online! Le cambié la configuración, pero no se cambia. Tampoco...

Casual Listener

Hola, cambié spotify a modo off line y ahora no vuelve a online!! Plan Premium Country Argentina  Device Samsung J2 PRIME Operating System  Android    My Question or Iss...

Peter

Spotify Legend

382 Views

1 replies

0 likes

  • 382 Views
  • 1 replies
  • 0 likes