Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumCountryUkDeviceOneplus 3TOperating SystemOreo My Question or Issue I cannot connect to the internet in the app unless I am on wifi . I receive the message 'No internet connection available'. I have tried 4g, 3g, VPNs (different countries a...
Plan Premium Country Uk Device Oneplus 3T Operating System Oreo My Question or Issue I cannot connect to the internet in the app unless I am on wifi . I receive the message 'No...
Spotify Legend
331 Views
1 replies
0 likes
PlanPremiumCountry Not ApplicableDeviceGear S3Operating SystemSamsung Tizen My Question or Issue I use Spotify on my Gear S3 when running to listen tomusic as well as listen to my running coaching program. I use a number of different coaching program...
Plan Premium Country Not Applicable Device Gear S3 Operating System Samsung Tizen My Question or Issue I use Spotify on my Gear S3 when running to listen tomusic as well ...
Spotify Legend
874 Views
3 replies
0 likes
PlanPremiumCountryPolandDeviceSamsung Galaxy Note9Operating SystemAndroid OreoMy Question or IssueWhen we are using spotify in landscape, fast changing tracks cause problems with displaying covers.
Plan Premium Country Poland Device Samsung Galaxy Note9 Operating System Android Oreo My Question or Issue When we are using spotify in landscape, fast changing tracks cause problems wi...
Casual Listener
590 Views
4 replies
0 likes
PlanPremiumCountryNetherlands Device(moto g4Operating SystemAndroid Nougat My Question or Issue recently my phone powered down due to a low battery, when i turned it back on my phone had moved all of my downloaded songs to my phone storage (they orig...
Plan Premium Country Netherlands Device (moto g4 Operating System Android Nougat My Question or Issue recently my phone powered down due to a low battery, when ...
Newbie
886 Views
4 replies
1 likes
PlanPremiumCountry UKDeviceOne Plus 1, Samsung S8Operating SystemAndroid Oreo My Question or IssueToday i had to reset my phones and reload my apps. All ok, restored all apps. Signed into Spotify and stated to douwnload my playlists into offline mode...
Plan Premium Country UK Device One Plus 1, Samsung S8 Operating System Android Oreo My Question or Issue Today i had to reset my phones and reload my apps. All ok, restore...
Spotify Legend
643 Views
3 replies
0 likes
Spotify seems to like to break on my new phone. The first bug I encountered is the photo included. Dont know how to describe it but it happens randomly when I open the app. The second bug I have encountered is that it wont show up in my notification ...
Spotify seems to like to break on my new phone. The first bug I encountered is the photo included. Dont know how to describe it but it happens randomly when I open the app. The second bug I have enco...
Community Legend
681 Views
1 replies
3 likes
PlanPremiumCountry The NetherlandsDevice( Samsung Galaxy 8 )Operating System( Android 8.0.0 ) My Question or IssueSince the recent update has the app a lot of bugs.For example: When out of the app, the bar with pauze and skip etc. can sometimes dissa...
Plan Premium Country The Netherlands Device ( Samsung Galaxy 8 ) Operating System ( Android 8.0.0 ) My Question or Issue Since the recent update has the app a lot of bugs. For...
Spotify Legend
2105 Views
1 replies
0 likes
My Question or Issue The "secret playlist" feature on the Android app does not work.- All playlists, regardless of their Secret status, act as if they are public when listened to on the mobile app. Your followers can see the playlist being listened t...
My Question or Issue The "secret playlist" feature on the Android app does not work. - All playlists, regardless of their Secret status, act as if they are public when listened to on the mobi...
Spotify Legend
883 Views
3 replies
0 likes
Using Spotify Premium on Android 7.0 on a Galaxy S7 device. Just gonna add to the pile of posts of people with the exact same problem since a recent update of the app I reinstalled Spotify TWICE and downloaded my 10gig library TWICE to try and mitiga...
Using Spotify Premium on Android 7.0 on a Galaxy S7 device. Just gonna add to the pile of posts of people with the exact same problem since a recent update of the app I reinstalled ...
Casual Listener
2520 Views
5 replies
2 likes
PlanFreeCountry CanadaDeviceLG G4Operating SystemAndroid 6.0My Question or IssueHello gentlemen, If I want to add a shortcut to my playlist on the home screen of my Android, the option "add to home screen" is no longer visible or is no longer availab...
Plan Free Country Canada Device LG G4 Operating System Android 6.0 My Question or Issue Hello gentlemen, If I want to add a shortcut to my playlist on the home screen of my Androi...
Spotify Legend
4560 Views
1 replies
4 likes
PlanStudent PremiumCountry USADeviceSamsung Galaxy S8Operating SystemMost recent, not sure what it's called but I'm fully updated My Question or IssueI have 2 issues. The first is that the music keeps randomly pausing and I have to keep hitting play ...
Plan Student Premium Country USA Device Samsung Galaxy S8 Operating System Most recent, not sure what it's called but I'm fully updated My Question or Issue I have 2 issues. Th...
Spotify Legend
446 Views
1 replies
0 likes
Hola, cambié spotify a modo off line y ahora no vuelve a online!!PlanPremiumCountryArgentina DeviceSamsung J2 PRIMEOperating System Android My Question or IssueSpotify no se cambia a modo online! Le cambié la configuración, pero no se cambia. Tampoco...
Hola, cambié spotify a modo off line y ahora no vuelve a online!! Plan Premium Country Argentina Device Samsung J2 PRIME Operating System Android My Question or Iss...
Spotify Legend
397 Views
1 replies
0 likes
CountryGermany Device(HTC One M9) Operating System(Android 7.0) My Question or IssueI've got a new phone just today and I started to reinstall everything as well as Spotify and tried to download my playlists. Now I'm sitting here almost 6 hours later...
Country Germany Device (HTC One M9) Operating System (Android 7.0) My Question or Issue I've got a new phone just today and I started to reinstall everything as well as...
Casual Listener
26548 Views
2 replies
3 likes
I've been using the app for years and I just recently started getting this error. Whenever I search for music that I don't have downloaded, it says "No offline results. Go online to search millions of songs" even though I have a full internet connect...
I've been using the app for years and I just recently started getting this error. Whenever I search for music that I don't have downloaded, it says "No offline results. Go online to search mi...
Spotify Legend
523 Views
1 replies
0 likes
PlanPremiumCountryGreece DeviceSamsung Galaxy 8 edgeOperating SystemAndroid My Question or Issue Is there a way to create all of your saved songs in your library into a sharable playlist?
Plan Premium Country Greece Device Samsung Galaxy 8 edge Operating System Android My Question or Issue Is there a way to create all of your saved songs in your library ...
Spotify Legend
317 Views
1 replies
0 likes
PlanPremiumCountry ArgentinaDeviceMoto G5s PlusOperating SystemAndroid 7.1.1 My Question or IssueThe controls doesnt show up, I have to manually open the app to change a song, and whenever I change a song, the UI doesnt show it, it just get stuck in ...
Plan Premium Country Argentina Device Moto G5s Plus Operating System Android 7.1.1 My Question or Issue The controls doesnt show up, I have to manually open the app to change a...
Moderator
2939 Views
5 replies
2 likes
Hello,While playing songs, Spotify doesn't show on the notification panel randomly. It comes up by itself sometimes. PlanPremiumCountry SingaporeDeviceSamsung Note 8Operating SystemAndroid 8.0.0 Thanks
Hello, While playing songs, Spotify doesn't show on the notification panel randomly. It comes up by itself sometimes. Plan Premium Country Singapore Device Samsung Note 8 Operat...
Community Legend
606 Views
1 replies
0 likes
PlanPremiumCountryNorway DeviceSamsung Galaxy S8Operating SystemAndroid 8.0.0 My Question or Issue When opening a playlist, 25% of the time it takes several minutes to load. Also starting a song takes some time, Sometimes I get irritated and keep pre...
Plan Premium Country Norway Device Samsung Galaxy S8 Operating System Android 8.0.0 My Question or Issue When opening a playlist, 25% of the time it takes several minut...
Casual Listener
2571 Views
4 replies
0 likes
PlanPremiumCountry AUSDeviceOppoOperating SystemAndroid Windows 10 My Question or Issue This happens on both Windows and Andriod. Spotify loses the positions of podcasts which are generally over 20mins. This happens randomly and sparodicaly. I can't ...
Plan Premium Country AUS Device Oppo Operating System Android Windows 10 My Question or Issue This happens on both Windows and Andriod. Spotify loses the positions of p...
Casual Listener
2290 Views
2 replies
7 likes
PlanPremiumCountryUSA Device(Samsung Galaxy Watch)My Question or IssueMy primary reason for buying a Samsung Galaxy Watch was how much it markets being able to play Spotify offline hassle free. That is by far the case. The app is super glitchy and wo...
Plan Premium Country USA Device (Samsung Galaxy Watch) My Question or Issue My primary reason for buying a Samsung Galaxy Watch was how much it markets being able to play Spotify offline...
Regular
6825 Views
29 replies
15 likes
