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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

114914 Views

27 replies

4 likes

  • 114914 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Roadie

231076 Views

148 replies

11 likes

Android
autoplay
bluetooth
  • 231076 Views
  • 148 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

590310 Views

79 replies

3 likes

  • 590310 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Jh011

Visitor

485040 Views

580 replies

42 likes

Account
Free
  • 485040 Views
  • 580 replies
  • 42 likes

Shuffle SERISOUSLY doesn't work

This has been a thing since the update happened but whenever i hit shuffle on the spotify app (i have free) if i wanted to reshuffle it and doesnt actually do it. it just stays on the same song. So in order to reshuffle my playlist of songs i have to...

Roadie

    This has been a thing since the update happened but whenever i hit shuffle on the spotify app (i have free) if i wanted to reshuffle it and doesnt actually do it. it just stays on the...

Gilligano

Newbie

509 Views

1 replies

0 likes

  • 509 Views
  • 1 replies
  • 0 likes

Spotify App can't open when logging in with Facebook on Chrome OS chromebook

PlanPremiumCountry USADeviceSamsung ChromebookOperating SystemChrome OS My Question or IssueWhen I try to login with facebook on my chromebook, it goes to facebook and I click do I want it the device to log in, it states that Chrome OS can't open the...

Visitor

Plan Premium Country  USA Device Samsung Chromebook Operating System Chrome OS   My Question or Issue When I try to login with facebook on my chromebook, it goes to facebook and I...

697 Views

0 replies

1 likes

chrome os
Facebook
  • 697 Views
  • 0 replies
  • 1 likes

Solved!! On the 30day trial, did I misunderstand?

I downloaded the Stopify app on my phoneI have thousands of songs stored on the same phone, but I cannot play those songs using the app??? Am I right in saying I have to transfer these files to my computer to sync with the spotify there and they will...

Newbie

I downloaded the Stopify app on my phone I have thousands of songs stored on the same phone, but I cannot play those songs using the app???   Am I right in saying I have to transfer these f...

Jose_M

Spotify Star

501 Views

1 replies

0 likes

  • 501 Views
  • 1 replies
  • 0 likes

Tiny audio cut.

PlanPremiumCountry MéxicoDeviceMoto z2 ForceOperating SystemAndroid 8.0.0 My Question or IssueTiny audio cut when i change a song. It's really annoying. Before I restore my phone, the app was still working well, so i dont know what happened.I restore...

Newbie

Plan Premium Country  México Device Moto z2 Force Operating System Android 8.0.0   My Question or Issue Tiny audio cut when i change a song. It's really annoying. Before I restore...

310 Views

0 replies

0 likes

  • 310 Views
  • 0 replies
  • 0 likes

Put the song, band, etc info on my Pixel 3 XL lock screen?

PlanPremiumCountry USDeviceGoogle Pixel 3 XLOperating SystemAndroid Pie (Android security patch level September 5, 2018) My Question or Issue I just got a Pixel 3 XL and can't get the Spotify information on the lock screen, IE: the song, band, album,...

Casual Listener

Plan Premium Country  US Device Google Pixel 3 XL Operating System Android Pie (Android security patch level September 5, 2018)   My Question or Issue  I just got a Pixel 3 X...

johannawho

Newbie

5404 Views

1 replies

0 likes

  • 5404 Views
  • 1 replies
  • 0 likes

Spotify disappearing from the notification screen (ANDROID)

Hey when i use spotify on my samsung S9 the app stays on the notification screen on the top left (same line as the time) (As seen on the screenshot here) but as soon as i pause the music, lock my phone and wait 10min a "spotify has closed" message ap...

Gig Goer

Hey when i use spotify on my samsung S9 the app stays on the notification screen on the top left (same line as the time) (As seen on the screenshot here) but as soon as i pause the music, lock m...

394 Views

0 replies

0 likes

  • 394 Views
  • 0 replies
  • 0 likes

Spotify disappearing from the notification screen (ANDROID)

Hey when i use spotify on my samsung S9 the app stays on the notification screen on the top left (As seen on the screenshot here) but as soon as i pause the music, lock my phone and wait 10min the app disappears from the notification screen and i hav...

Gig Goer

Hey when i use spotify on my samsung S9 the app stays on the notification screen on the top left (As seen on the screenshot here) but as soon as i pause the music, lock my phone and wait 10min t...

MNC1

Gig Goer

644 Views

1 replies

0 likes

  • 644 Views
  • 1 replies
  • 0 likes

Visual overlay issue

When i go out of the app and then go back into it I seem to be getting some sort of overlay issue, happens every single time I've already deleted the app and reinstalled it but no luck.PlanPremiumCountry IrelandDeviceSamsung Galaxy 8 My Question or I...

Newbie

When i go out of the app and then go back into it I seem to be getting some sort of overlay issue, happens every single time I've already deleted the app and reinstalled it but no luck. Plan Premiu...

390 Views

0 replies

0 likes

  • 390 Views
  • 0 replies
  • 0 likes

Stuck with old interface

I'm using Spotify on Android 7.1.1 Xperia Z5(latest supported version) and the app is up to date. I'm on the premium family subscription. When I log out and create a new account without premium the interface is the new one with full album covers and ...

Casual Listener

I'm using Spotify on Android 7.1.1 Xperia Z5(latest supported version) and the app is up to date. I'm on the premium family subscription. When I log out and create a new account without premium the i...

401 Views

0 replies

0 likes

  • 401 Views
  • 0 replies
  • 0 likes

Solved!! SEARCH function won't work and crashes Spotify

Hi - on my new Chromebook Acer 15 the search function won't work and crashes Spotify every time I try. I have reinstalled app from Google Play and tried several times without result. (The function works on Spotify Web)Thanks /SteffenN-DK

Casual Listener

Hi - on my new Chromebook Acer 15 the search function won't work and crashes Spotify every time I try. I have reinstalled app from Google Play and tried several times without result. (The function wo...

Zimp

Casual Listener

993 Views

5 replies

0 likes

  • 993 Views
  • 5 replies
  • 0 likes

Images of album and artist are not loading

PlanPremiumDeviceOneplus 5Operating SystemAndroid Oreo My Question or Issue Spotify is working properly but it's not loading any album or artist cover. I already tried deleting data,cache reinstalling the app but the issue keeps returning.

Regular

  Plan Premium Device Oneplus 5 Operating System Android Oreo   My Question or Issue  Spotify is working properly but it's not loading any album or artist cover. I already tri...

Beda1

Regular

13141 Views

10 replies

3 likes

  • 13141 Views
  • 10 replies
  • 3 likes

Sound is cutting out a couple of times when putting phone in pocket

PlanPremiumDeviceOnePlus 6Operating SystemAndroid 9 OxygenOS 9.0.2My Question or Issue Everytime I put my phone inside my pocket (or cover the front sensors) - when the phone enters "Pocket Mode", the sound is cutting out a couple of times, then cont...

Newbie

Plan Premium Device OnePlus 6 Operating System Android 9 OxygenOS 9.0.2 My Question or Issue  Everytime I put my phone inside my pocket (or cover the front sensors) - when the phone enter...

370 Views

0 replies

0 likes

  • 370 Views
  • 0 replies
  • 0 likes

Frage zur Musikempfehlung

Hallo,Ich habe folgendes Anliegen.Ich bin oft unzufrieden mit den Musikvorschlägen. Das liegt daran, dass ich Titel suche, die meinen Lieblingssongs sehr ähneln.Beispiel: Ich liebe den Song "Instant Crush" von Daft Punk. Es ist von diesem Künstler nu...

Newbie

Hallo, Ich habe folgendes Anliegen. Ich bin oft unzufrieden mit den Musikvorschlägen. Das liegt daran, dass ich Titel suche, die meinen Lieblingssongs sehr ähneln. Beispiel: Ich liebe den Song "In...

387 Views

0 replies

0 likes

  • 387 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify showing ads in premium

PlanPremiumCountry USDeviceSamsung Galaxy 8Operating SystemAndroid Oreo My Question or Issue I have gotten an interstitial ad even though I pay for premium service.

Newbie

Plan Premium Country  US Device Samsung Galaxy 8 Operating System Android Oreo   My Question or Issue  I have gotten an interstitial ad even though I pay for premium service....

Katerina

Spotify Legend

636 Views

1 replies

0 likes

bug
Premium
  • 636 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to set Spotify to stream over WiFi only?

I want to stream songs over WiFi only and not mobile data, and I don't want to keep flipping some options Everytime I'm not connected to WiFi. Please let me know how to do this. I don't know why this simple feature was so difficult to find.

Newbie

I want to stream songs over WiFi only and not mobile data, and I don't want to keep flipping some options Everytime I'm not connected to WiFi.   Please let me know how to do this. I don't know...

Katerina

Spotify Legend

13601 Views

1 replies

5 likes

  • 13601 Views
  • 1 replies
  • 5 likes

Spotify disappearing from the notification screen (ANDROID)

Hey when i use spotify on my samsung S9 the app stays on the notification screen on the top left (As seen on the screenshot here) but as soon as i pause the music, lock my phone and wait 10min the app disappears from the notification screen and i hav...

Gig Goer

Hey when i use spotify on my samsung S9 the app stays on the notification screen on the top left (As seen on the screenshot here) but as soon as i pause the music, lock my phone and wait 10min t...

MNC1

Gig Goer

433 Views

1 replies

0 likes

  • 433 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ads are not playing

My Question or Issue When ads are supposed to play spotify stops playing. I have to turn it off and back on again to continue listening .

Casual Listener

    My Question or Issue  When ads are supposed to play spotify stops playing.  I have to turn it off and back on again to continue listening .

Guido

Spotify Legend

390 Views

1 replies

0 likes

  • 390 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't share playlist in Exchange

My Question or Issue So I'm copying my playlist link to the Exchange, but I keep getting an error telling me I need to use a URI code.

Newbie

    My Question or Issue  So I'm copying my playlist link to the Exchange, but I keep getting an error telling me I need  to use a URI code. 

Guido

Spotify Legend

454 Views

1 replies

0 likes

  • 454 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to play/find a podcast

When trying to find "The Joe Budden Podcast", Im unable to find it while searching through the search bar and if I use a direct link to the podcast, it shows an empty library with a message that reads: "no episodes to show.". I've tried to search for...

Newbie

When trying to find "The Joe Budden Podcast", Im unable to find it while searching through the search bar and if I use a direct link to the podcast, it shows an empty library with a message that read...

Peter

Spotify Legend

655 Views

1 replies

1 likes

  • 655 Views
  • 1 replies
  • 1 likes

Downloading to phone no longer working

PlanPremiumCountry USADeviceSamsung Galaxy S5Operating SystemAndroid Marshmallow (6.0) My Question or Issue I am no longer able to download any content, either podcasts or music. Nothing will download either via wifi or via cellular. I have plenty of...

Newbie

Plan Premium Country  USA Device Samsung Galaxy S5 Operating System Android Marshmallow (6.0)   My Question or Issue  I am no longer able to download any content, either podc...

260 Views

0 replies

0 likes

  • 260 Views
  • 0 replies
  • 0 likes