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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 846979 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 846979 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 16153 Views
  • 3 replies
  • 0 likes
  • 16153 Views
  • 3 replies
  • 0 likes

Chromecast playback is louder and bass drop volume

Hello! Recently I connected spotify to my chromecast, First thing I noticed was louder playback than from youtube or other applications and when bass is present, volume is decreased a lot. It's not tv's issue, neither speakers. when i play directly t...

  • Newbie
  • Hello! Recently I connected spotify to my chromecast, First thing I noticed was louder playback than from youtube or other applications and when bass is present, volume is decreased a lot. It's not t...
  • 271 Views
  • 0 replies
  • 1 likes
  • 271 Views
  • 0 replies
  • 1 likes

login

When my phone did an update it logged me out of my account and now when i try to log back in its says please go online and connect to spotify. Im not sure what to do from this point

  • Newbie
  • When my phone did an update it logged me out of my account and now when i try to log back in its says please go online and connect to spotify. Im not sure what to do from this point 
  • 140 Views
  • 0 replies
  • 0 likes
  • 140 Views
  • 0 replies
  • 0 likes

Spotify icon notification

Hello, in the spotify icon there's a numer 1, as I have a notification, how can I remove it?

  • Newbie
  • Hello, in the spotify icon there's a numer 1, as I have a notification, how can I remove it?
  • 145 Views
  • 0 replies
  • 0 likes
  • 145 Views
  • 0 replies
  • 0 likes

Spotify Premium does not play songs longer than 6-10 seconds

I am hating spotify right now as I have a premium subsription. I cleaned cache, re-downloaded all songs, app, clean slight and everything. Logged in - out and changed password etc.. my spotify does not work.no matter what I do. and I am in Turkey and...

  • Visitor
  • I am hating spotify right now as I have a premium subsription. I cleaned cache, re-downloaded all songs, app, clean slight and everything. Logged in - out and changed password etc.. my spotify does n...
  • 158 Views
  • 0 replies
  • 0 likes
  • 158 Views
  • 0 replies
  • 0 likes

Unkown user in 'Connect to a device'

Hi there,I believe someone has compromised my account recently. There is an unkown iPhone in 'Connect to a device' with random playlists suddenly appearing. Can someone from the support team help me out? My current login method is Facebook so I'm una...

  • Newbie
  • Hi there, I believe someone has compromised my account recently. There is an unkown iPhone in 'Connect to a device' with random playlists suddenly appearing. Can someone from the support team help m...
  • 147 Views
  • 0 replies
  • 1 likes
  • 147 Views
  • 0 replies
  • 1 likes

Add Huawei Lockscreen Notification Permission

Hi,Spotify control not work on huawei devices. Please add lockscreen notification permission like Deezer music app. Deezer music app lockscreen control works perfect, but Spotify does not.Screenshots are in Turkish. "Durum çubuğu" = Notification pane...

  • Newbie
  • Hi, Spotify control not work on huawei devices. Please add lockscreen notification permission like Deezer music app. Deezer music app lockscreen control works perfect, but Spotify does not. Screens...
  • 353 Views
  • 0 replies
  • 0 likes
  • 353 Views
  • 0 replies
  • 0 likes

Random volume changes

I'm running Android Nougat on a Moto X Style. When I play Spotify through the device speakers, the playback randomly shifts volume - starting normal, going very quiet, suddenly loud then quiet again. This only happens with Spotify playback: other aud...

  • Newbie
  • I'm running Android Nougat on a Moto X Style. When I play Spotify through the device speakers, the playback randomly shifts volume - starting normal, going very quiet, suddenly loud then quiet again....
  • 247 Views
  • 0 replies
  • 0 likes
  • 247 Views
  • 0 replies
  • 0 likes

Couple Issues, Will Spotify Address?

I've seen some of this in other threads, but the main one is 105 messages and seems to have strayed off into solutions that don't work. 1) Will Spotify allow turning off automatic start/play of music when a Bluetooth device connects? If I stop playba...

  • Newbie
  • I've seen some of this in other threads, but the main one is 105 messages and seems to have strayed off into solutions that don't work.   1) Will Spotify allow turning off automatic start/play...
  • 153 Views
  • 0 replies
  • 0 likes
  • 153 Views
  • 0 replies
  • 0 likes

Abbonamento

Ho creato un buono con 18 app, ho già fatto tutti i procedimenti e l'ho riscattato, ma l'abbonamento non funziona, cosa faccio?

  • Newbie
  • Ho creato un buono con 18 app, ho già fatto tutti i procedimenti e l'ho riscattato, ma l'abbonamento non funziona, cosa faccio?
  • 147 Views
  • 0 replies
  • 0 likes
  • 147 Views
  • 0 replies
  • 0 likes

Spotify keeps pausing every 10 seconds

For the last few weeks, Spotify has been pausing on its own a lot. It's happening more and more often and now it happens every like ten seconds and it's making it unusable. I don't know how to get it to stop doing that.

  • Newbie
  • For the last few weeks, Spotify has been pausing on its own a lot. It's happening more and more often and now it happens every like ten seconds and it's making it unusable. I don't know how to get it...
  • Nico
  • Community Legend
  • 813 Views
  • 1 replies
  • 0 likes
  • 813 Views
  • 1 replies
  • 0 likes

Adding songs to playlists

Adding songs to playlist has changed to worse than before. The previous wizard (at least in the android app) was the main reason I went premium. I only had to search for one song, and then a great variety of songs were recommended, based on both genr...

  • Casual Listener
  • Adding songs to playlist has changed to worse than before. The previous wizard (at least in the android app) was the main reason I went premium. I only had to search for one song, and then a great va...
  • 167 Views
  • 0 replies
  • 0 likes
  • 167 Views
  • 0 replies
  • 0 likes

Login screen on android do NOT display actual login error

If you go abroad, Spotify logs you off after some time. The problem is that mobile phone app on Android does NOT display any errors. Whenever you enter correct login information it just changes Login button into "Logging in...", and after a second it...

  • Regular
  • If you go abroad, Spotify logs you off after some time. The problem is that mobile phone app on Android does NOT display any errors. Whenever you enter correct login information it just changes ...
  • 229 Views
  • 0 replies
  • 0 likes
  • 229 Views
  • 0 replies
  • 0 likes

i can't log in

hi everyone i have a big probleme i can't log in on Android i reinstalled the app tried older versions tried with the username there is any error but from it is possible to login from the web app

  • Newbie
  • hi everyone i have a big probleme  i can't log in on Android i reinstalled the app tried older versions tried with the username  there is any error but from it is possible to login from t...
  • povilaspanavas
  • Regular
  • 420 Views
  • 6 replies
  • 1 likes
  • 420 Views
  • 6 replies
  • 1 likes

Crackling/stuttering/laggy playback on Android

Hi, I have some annoying problems with playback from my Android device. With irregular patterns the sound crackles/stutters/lags when I play music and the screen is turned off. Can vary from 1-15 seconds intervalls between stuttering. So far I've not...

  • Casual Listener
  • Hi,   I have some annoying problems with playback from my Android device. With irregular patterns the sound crackles/stutters/lags when I play music and the screen is turned off. Can vary from...
  • darkeval
  • Casual Listener
  • 28298 Views
  • 18 replies
  • 16 likes
  • 28298 Views
  • 18 replies
  • 16 likes

Repeat and Shuffle gets turned off on Xperia XZ Premium

Hi,For some reason the repeat and shuffle gets turned off whenever i select a new song, doesnt matter if it's in the same list or a new one, this only happens on my Sony Xperia, my samsung Galaxy S5 and S3 doesnt have this problem and my PC doesnt ei...

  • Newbie
  • Hi, For some reason the repeat and shuffle gets turned off whenever i select a new song, doesnt matter if it's in the same list or a new one, this only happens on my Sony Xperia, my samsung Galaxy...
  • 244 Views
  • 0 replies
  • 0 likes
  • 244 Views
  • 0 replies
  • 0 likes

Spotify closes when searching

Wonder if anyone can help. Whenever I search a song, my app force closes. I thought it was my device, but I've upgraded my phone and downloaded spotify and I am still having the same issue.

  • Newbie
  • Wonder if anyone can help. Whenever I search a song, my app force closes.  I thought it was my device, but I've upgraded my phone and downloaded spotify and I am still having the same issue.&nb...
  • 239 Views
  • 0 replies
  • 0 likes
  • 239 Views
  • 0 replies
  • 0 likes

Imported music won't go away

I've tried to delete my entire music collection, but music I imported ages ago keeps playing when I listen from the songs list

  • Newbie
  • I've tried to delete my entire music collection,  but music I imported ages ago keeps playing when I listen from the songs list
  • 185 Views
  • 0 replies
  • 0 likes
  • 185 Views
  • 0 replies
  • 0 likes

Bluetooth Oneplus5T wrong/delayed Metadata displaying

Smartphone: OnePlus 5TTested with the following ROMs: Official Rom (OxygenOS 5.0.3 - Android 8.0), LineageOS 15.1 (Android 8.1), AICP 13.1 (Android Ice Cold Project - Android 8), Resurrection Remix (Android 8), Official Rom (OxygenOS 4.7.6 -and the p...

  • Newbie
  •   Smartphone: OnePlus 5T Tested with the following ROMs: Official Rom (OxygenOS 5.0.3 - Android 8.0), LineageOS 15.1 (Android 8.1), AICP 13.1 (Android Ice Cold Project - Android 8), Resurrect...
  • ShneedleWoods
  • Regular
  • 3619 Views
  • 15 replies
  • 4 likes
  • Bluetooth OnePlus OnePlus5T Android App Metadata
  • 3619 Views
  • 15 replies
  • 4 likes

Solved!! Song starts normal and then volume quickly decreases

Running Spotify on my pixel 2. When I play music, the song starts at normal volume for about a half of a second and then noticeably decreases in volume. I thought it was an issue with my phone until I noticed no other music apps have the problem. Als...

  • Casual Listener
  • Running Spotify on my pixel 2. When I play music, the song starts at normal volume for about a half of a second and then noticeably decreases in volume. I thought it was an issue with my phone until ...
  • _keithmcmunn
  • Casual Listener
  • 732 Views
  • 2 replies
  • 0 likes
  • 732 Views
  • 2 replies
  • 0 likes