Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 41755 Views
  • 65 replies
  • 25 likes
  • 41755 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 877666 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 877666 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26289 Views
  • 4 replies
  • 0 likes
  • 26289 Views
  • 4 replies
  • 0 likes

To pause or not to pause

PremiumAustraliaSamsung Galaxy 9Everyday Spotify will pause at around the 10 minute mark. This will happen 4 or 5 times then stop pausing Tried all suggestions on community blog. Will happen when at home, out , using headset or stereo. Is a little an...

  • Casual Listener
  • Premium Australia Samsung Galaxy 9 Everyday Spotify will pause at around the 10 minute mark. This will happen 4 or 5 times then stop pausing   Tried all suggestions on community blog. &nbs...
  • 154 Views
  • 0 replies
  • 0 likes
  • 154 Views
  • 0 replies
  • 0 likes

Superuser Contribution Liked from radio playlist disappeared

Plan fsmilyFree/PremiumCountry Android8 Rca maven pro I had a collection of songs on my liked from radio playlist and I just changed it's title to another playlist name and now I have no liked from radio list. When I like new stuff on radio it highli...

  • Roadie
  • Plan fsmily Free/Premium Country     Android8  Rca maven pro   I had a collection of songs on my liked from radio playlist and I just changed it's title to another playlis...
  • coalminecanary
  • Roadie
  • 576 Views
  • 2 replies
  • 0 likes
  • 576 Views
  • 2 replies
  • 0 likes

Spotify only runs on background for 10minutes

PlanPremiumCountry NetherlandsDeviceHTC one M10Operating SystemAndroid 8.0.0 My Question or Issue Normally when i use Spotify it will run on the background when i play music. I can see the small Spotify symbol in the top left corner of my screen and ...

  • Casual Listener
  • Plan Premium Country  Netherlands Device HTC one M10 Operating System Android 8.0.0   My Question or Issue  Normally when i use Spotify it will run on the background when i p...
  • AeroZ
  • Composer
  • 650 Views
  • 1 replies
  • 0 likes
  • background
    playing
    Spotify
    stops
  • 650 Views
  • 1 replies
  • 0 likes

Spotify stops playing randomly

PlanPremium (student)Country NetherlandsDeviceOnePlus 6Operating SystemAndroid Oreo My Question or Issue Spotify stops playing in the middle of a song no matter how I listen to it on my phone (headphones, speaker, etc). Sometimes I can tap on another...

  • Newbie
  • Plan Premium (student) Country  Netherlands Device OnePlus 6 Operating System Android Oreo   My Question or Issue  Spotify stops playing in the middle of a song no matte...
  • AeroZ
  • Composer
  • 7457 Views
  • 7 replies
  • 9 likes
  • 7457 Views
  • 7 replies
  • 9 likes

Superuser Contribution External SD card does not show in Spotify Settings

PlanPremiumCountryCzech Republic DeviceSony Xperia X Compact (F5321) (Build number 34.4.A.2.85)Operating SystemAndroid 8.0.0Spotify Version8.4.63.584 armV7 My Question or IssueI am having a problem to switch my storage to external SD card. Other apps...

  • Casual Listener
  • Plan Premium Country Czech Republic   Device Sony Xperia X Compact (F5321) (Build number 34.4.A.2.85) Operating System Android 8.0.0 Spotify Version 8.4.63.584 armV7   My Q...
  • petrkrejci
  • Casual Listener
  • 718 Views
  • 2 replies
  • 0 likes
  • 718 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Layout

PlanPremiumCountry BrasilDeviceMoto G5Operating SystemAndroid My Question or Issue O meu spotify não atualizou em questão do visual, e já desinstalei varias vezes

  • Regular
  • Plan Premium Country  Brasil Device Moto G5 Operating System Android    My Question or Issue  O meu spotify não atualizou em questão do visual, e já desinstalei varias v...
  • HideonCandie
  • Regular
  • 2775 Views
  • 8 replies
  • 0 likes
  • 2775 Views
  • 8 replies
  • 0 likes

Superuser Contribution Playback notification not showing

PlanPremiumCountry DeviceNote 8Operating SystemAndroid My Question or Issue I'll borrow from another post who has the same issue I'm having. 1. Notification Playback does not appear on the lock screen or the notification pane.After playing music for ...

  • Casual Listener
  •   Plan Premium Country   Device Note 8 Operating System Android   My Question or Issue  I'll borrow from another post who has the same issue I'm having.    ...
  • Turkiation
  • Casual Listener
  • 2070 Views
  • 2 replies
  • 2 likes
  • playback
    sync music
  • 2070 Views
  • 2 replies
  • 2 likes

Se traba canción cada vez que le doy play o al pasar a otra canción

Plan: PremiunPaís: MéxicoEquipo: Moto X4Sistema: Android 8.0.0Problema:El problema que tengo es que desde hace dos semanas que instale spotify en el Moto X4 cada vez que le doy play a una canción o le paso a otra canción se traba por unos milisegundo...

  • Newbie
  • Plan: Premiun País: México Equipo: Moto X4 Sistema: Android 8.0.0 Problema: El problema que tengo es que desde hace dos semanas que instale spotify en el Moto X4 cada vez que le doy play a una...
  • Ignitra
  • Casual Listener
  • 1078 Views
  • 2 replies
  • 1 likes
  • 1078 Views
  • 2 replies
  • 1 likes

Spotify stops playing 10 minutes after "sleep" - Samsung S8

Plan: PremiumCountry: AustraliaDevice: Samsung Galaxy S8Operating System: Android Oreo I've noticed in the last few weeks that Spotify will stop streaming after exactly and reliably 10 minutes after putting the phone to sleep. I've gone to the power ...

  • Newbie
  • Plan: Premium Country: Australia Device: Samsung Galaxy S8 Operating System: Android Oreo   I've noticed in the last few weeks that Spotify will stop streaming after exactly and r...
  • jsannn
  • Community Legend
  • 839 Views
  • 1 replies
  • 1 likes
  • 839 Views
  • 1 replies
  • 1 likes

No landscape mode on ANDROID?

PlanPremiumCountry Uruguay DeviceZTE Axon 7 MiniOperating SystemAndroid Por qué no puedo usar en mi coche la posición horizontal de spotify?Por qué para usar el control principal de la canción, con su portada, hay que tener el celular en poisición ve...

  • Newbie
  • Plan Premium Country Uruguay  Device ZTE Axon  7 Mini Operating System Android   Por qué no puedo usar en mi coche la posición horizontal de spotify? Por qué para usar el co...
  • 221 Views
  • 0 replies
  • 0 likes
  • 221 Views
  • 0 replies
  • 0 likes

Can't login despite working connection to wifi

Hi,I use a trial spotify premium version which will change to the actual premium account in November. After a few days of usage that were without problems, I couldn't connect nor start my smartphone spotify-App anymore although I was perfectly connec...

  • Newbie
  • Hi, I use a trial spotify premium version which will change to the actual premium account in November. After a few days of usage that were without problems, I couldn't connect nor start my smartphon...
  • Luke
  • Spotify Star
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

Spotify shows local file track was not downloaded to phone media, even though it was.

PlanPremiumCountryUSA DeviceSamsung Galaxy S5Operating SystemAndroid 6.0.1 Marshmallow / Windows 10Spotify Android8.4.70.666Spotify Windows1.0.89.313 My Question or IssueI have local files of music that are unavailable in the Spotify library showing ...

spot_01.PNG spot_02.PNG spot_03.PNG spot_04.png
  • Casual Listener
  • Plan Premium Country USA  Device Samsung Galaxy S5 Operating System Android 6.0.1 Marshmallow / Windows 10 Spotify Android 8.4.70.666 Spotify Windows 1.0.89.313   My Question o...
  • 231 Views
  • 0 replies
  • 0 likes
  • 231 Views
  • 0 replies
  • 0 likes

Phone Notification does not appear

PlanPremiumCountry USADevicePixel 2Operating SystemAndroid Pie My Question or Issue Hi,I will be playing music on my phone, but the notification drawer will not have the music I am playing within Spotify. I have to close Spotify and open it again bef...

  • Regular
  • Plan Premium Country  USA Device Pixel 2 Operating System Android Pie   My Question or Issue   Hi, I will be playing music on my phone, but the notification drawer will not...
  • jsannn
  • Community Legend
  • 408 Views
  • 1 replies
  • 0 likes
  • Android
    Notification bar player
    Notification panel
    Notifications
  • 408 Views
  • 1 replies
  • 0 likes

Still not being able to share via insta stories.

PlanPremiumCountry RomaniaDeviceLenovo Moto ZOperating SystemAndroid Oreo 8.0.0My Question or IssueI've never been able to share songs via Insta Stories. I had patience, there were many more people being unable to do it. I got it then, it comes in wa...

  • Casual Listener
  •   Plan Premium Country  Romania Device Lenovo Moto Z Operating System Android Oreo 8.0.0 My Question or Issue I've never been able to share songs via Insta Stories. I had patience...
  • alexrsc
  • Casual Listener
  • 1008 Views
  • 8 replies
  • 2 likes
  • 1008 Views
  • 8 replies
  • 2 likes

Superuser Contribution Track info keep freezing in my car

DeviceSamsung note 8 Car( mazda 3 2018 )My Question or IssueEvery time I turn my car on to listen to music the track info freeze but the music keep playing regularly, I know is not the car because I tried pandora, Google music etc and they work.It al...

  • Newbie
  •   Device Samsung note 8  Car( mazda 3 2018 ) My Question or Issue Every time I turn my car on to listen to music the track info freeze but the music keep playing regularly, I know is n...
  • Jemi
  • Spotify Legend
  • 642 Views
  • 1 replies
  • 0 likes
  • 642 Views
  • 1 replies
  • 0 likes

Superuser Contribution Only a few local files have downloaded - why not the rest???

I have downloaded my playlist for offline use - all spotify tracks downloaded fine and 3 local files.However the remaining 30 or so local files did not and the playlist came up as download finished and the mmajority are still greyed out! Why is this?...

  • Casual Listener
  • I have downloaded my playlist for offline use - all spotify tracks downloaded fine and 3 local files. However the remaining 30 or so local files did not and the playlist came up as download finished...
  • Jemi
  • Spotify Legend
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Songs Skipping Midway

PlanPremiumCountryIrelandDeviceMoto G5Operating SystemAndroid 7.0 My Question or Issue Issue started this morning Midway through playing a song it will skip to the next song. This occurs on every single song. Have cleared cache, uninstalled and reins...

  • Casual Listener
  •  Plan Premium Country Ireland Device Moto G5 Operating System Android 7.0   My Question or Issue  Issue started this morning    Midway through playing a song it w...
  • PJGAR
  • Casual Listener
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

Superuser Contribution Notifcation missing, playback stops, UI doesn't update

PlanPremium (for fricking years at this point)CountryUK DeviceSamsung Galaxy S9+Operating SystemAndroid 8.0.0Spotify version8.4.63.584 armV7 when first reported; now 8.4.70.666 armV7 My issueOriginally reported this a few months ago in https://commun...

  • Casual Listener
  • Plan Premium (for fricking years at this point) Country UK  Device Samsung Galaxy S9+ Operating System Android 8.0.0 Spotify version 8.4.63.584 armV7 when first reported; now 8.4.70.666...
  • Jemi
  • Spotify Legend
  • 389 Views
  • 3 replies
  • 0 likes
  • 389 Views
  • 3 replies
  • 0 likes

Superuser Contribution App Force Closes

PlanPremiumCountry United StatesDevice(Samsung Galaxy Note Operating System(Android 8.0.0) My Question or Issue My Spotify app closes randomly. Why, I'm not sure. I'll be listening to music for about 15 mins, then all of a sudden....the app will forc...

  • Regular
  • Plan Premium Country  United States Device (Samsung Galaxy Note 😎 Operating System (Android 8.0.0)   My Question or Issue   My Spotify app closes randomly.  Why, I'm n...
  • Billy-J
  • Spotify Star
  • 1103 Views
  • 9 replies
  • 1 likes
  • Android Support
    Spotify Support
    support
  • 1103 Views
  • 9 replies
  • 1 likes

Superuser Contribution App notification bar

PlanFree/PremiumCountryUnited StatesDeviceSamsung Galaxy 9 My Question or IssueSince the last few days, the spotify icon in the notification area/bar (normally allowing playback controls and going straight to the app while using other apps) has disap...

  • Newbie
  • Plan Free/Premium Country United States Device Samsung Galaxy 9   My Question or Issue Since the last few days, the spotify icon in the notification area/bar (normally allowing playback ...
  • Katerina
  • Spotify Legend
  • 643 Views
  • 1 replies
  • 1 likes
  • 643 Views
  • 1 replies
  • 1 likes