Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6877 Views

0 replies

7 likes

  • 6877 Views
  • 0 replies
  • 7 likes

Superuser Contribution Samsung Gear S3 Compatability Issues

PlanPremiumCountry Not ApplicableDeviceGear S3Operating SystemSamsung Tizen My Question or Issue I use Spotify on my Gear S3 when running to listen tomusic as well as listen to my running coaching program. I use a number of different coaching program...

Casual Listener

Plan Premium Country  Not Applicable Device Gear S3 Operating System Samsung Tizen   My Question or Issue  I use Spotify on my Gear S3 when running to listen tomusic as well ...

Katerina

Spotify Legend

861 Views

3 replies

0 likes

G3
Samsung
  • 861 Views
  • 3 replies
  • 0 likes

Superuser Contribution Bugged track covers on lsndscape

PlanPremiumCountryPolandDeviceSamsung Galaxy Note9Operating SystemAndroid OreoMy Question or IssueWhen we are using spotify in landscape, fast changing tracks cause problems with displaying covers.

Casual Listener

Plan Premium Country Poland Device Samsung Galaxy Note9 Operating System Android Oreo My Question or Issue When we are using spotify in landscape, fast changing tracks cause problems wi...

krzych53

Casual Listener

579 Views

4 replies

0 likes

  • 579 Views
  • 4 replies
  • 0 likes

Superuser Contribution missing storage options

PlanPremiumCountryNetherlands Device(moto g4Operating SystemAndroid Nougat My Question or Issue recently my phone powered down due to a low battery, when i turned it back on my phone had moved all of my downloaded songs to my phone storage (they orig...

Casual Listener

  Plan Premium Country Netherlands   Device (moto g4 Operating System Android Nougat   My Question or Issue  recently my phone powered down due to a low battery, when ...

reprised

Newbie

875 Views

4 replies

1 likes

  • 875 Views
  • 4 replies
  • 1 likes

Superuser Contribution spotify radio station error android

PlanPremiumCountry UKDeviceOne Plus 1, Samsung S8Operating SystemAndroid Oreo My Question or IssueToday i had to reset my phones and reload my apps. All ok, restored all apps. Signed into Spotify and stated to douwnload my playlists into offline mode...

Casual Listener

Plan Premium Country  UK Device One Plus 1, Samsung S8 Operating System Android Oreo   My Question or Issue Today i had to reset my phones and reload my apps. All ok, restore...

Jemi

Spotify Legend

641 Views

3 replies

0 likes

  • 641 Views
  • 3 replies
  • 0 likes

Multiple bugs on Samsung Galaxy S8

Spotify seems to like to break on my new phone. The first bug I encountered is the photo included. Dont know how to describe it but it happens randomly when I open the app. The second bug I have encountered is that it wont show up in my notification ...

Newbie

Spotify seems to like to break on my new phone. The first bug I encountered is the photo included. Dont know how to describe it but it happens randomly when I open the app. The second bug I have enco...

jsannn

Community Legend

679 Views

1 replies

3 likes

  • 679 Views
  • 1 replies
  • 3 likes

Superuser Contribution Problems with the app since the recent update

PlanPremiumCountry The NetherlandsDevice( Samsung Galaxy 8 )Operating System( Android 8.0.0 ) My Question or IssueSince the recent update has the app a lot of bugs.For example: When out of the app, the bar with pauze and skip etc. can sometimes dissa...

Regular

Plan Premium Country  The Netherlands Device ( Samsung Galaxy 8 ) Operating System ( Android 8.0.0 )   My Question or Issue Since the recent update has the app a lot of bugs. For...

Peter

Spotify Legend

2098 Views

1 replies

0 likes

  • 2098 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android] Secret Playlists are bugged and do not work

My Question or Issue The "secret playlist" feature on the Android app does not work.- All playlists, regardless of their Secret status, act as if they are public when listened to on the mobile app. Your followers can see the playlist being listened t...

Casual Listener

My Question or Issue  The "secret playlist" feature on the Android app does not work. - All playlists, regardless of their Secret status, act as if they are public when listened to on the mobi...

Katerina

Spotify Legend

876 Views

3 replies

0 likes

  • 876 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify Notification Bar constantly disappears, severe lag at times

Using Spotify Premium on Android 7.0 on a Galaxy S7 device. Just gonna add to the pile of posts of people with the exact same problem since a recent update of the app I reinstalled Spotify TWICE and downloaded my 10gig library TWICE to try and mitiga...

Newbie

Using Spotify Premium on Android 7.0 on a Galaxy S7 device.   Just gonna add to the pile of posts of people with the exact same problem since a recent update of the app   I reinstalled ...

JohnMcL7

Casual Listener

2505 Views

5 replies

2 likes

  • 2505 Views
  • 5 replies
  • 2 likes

Superuser Contribution "add to home screen"

PlanFreeCountry CanadaDeviceLG G4Operating SystemAndroid 6.0My Question or IssueHello gentlemen, If I want to add a shortcut to my playlist on the home screen of my Android, the option "add to home screen" is no longer visible or is no longer availab...

Casual Listener

Plan Free Country  Canada Device LG G4 Operating System Android 6.0 My Question or Issue Hello gentlemen, If I want to add a shortcut to my playlist on the home screen of my Androi...

Peter

Spotify Legend

4544 Views

1 replies

4 likes

  • 4544 Views
  • 1 replies
  • 4 likes

Superuser Contribution Random Pausing and No Spotify bar in phone pull down menu

PlanStudent PremiumCountry USADeviceSamsung Galaxy S8Operating SystemMost recent, not sure what it's called but I'm fully updated My Question or IssueI have 2 issues. The first is that the music keeps randomly pausing and I have to keep hitting play ...

Newbie

Plan Student Premium Country  USA Device Samsung Galaxy S8 Operating System Most recent, not sure what it's called but I'm fully updated   My Question or Issue I have 2 issues. Th...

Peter

Spotify Legend

444 Views

1 replies

0 likes

  • 444 Views
  • 1 replies
  • 0 likes

Superuser Contribution Puse Spoti en modo off line, ya lo saqué, pero no lo reconoce el sistema!

Hola, cambié spotify a modo off line y ahora no vuelve a online!!PlanPremiumCountryArgentina DeviceSamsung J2 PRIMEOperating System Android My Question or IssueSpotify no se cambia a modo online! Le cambié la configuración, pero no se cambia. Tampoco...

Casual Listener

Hola, cambié spotify a modo off line y ahora no vuelve a online!! Plan Premium Country Argentina  Device Samsung J2 PRIME Operating System  Android    My Question or Iss...

Peter

Spotify Legend

394 Views

1 replies

0 likes

  • 394 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downloading Songs is taking forever

CountryGermany Device(HTC One M9) Operating System(Android 7.0) My Question or IssueI've got a new phone just today and I started to reinstall everything as well as Spotify and tried to download my playlists. Now I'm sitting here almost 6 hours later...

Casual Listener

Country Germany   Device (HTC One M9)   Operating System (Android 7.0)   My Question or Issue I've got a new phone just today and I started to reinstall everything as well as...

Marius92

Casual Listener

26537 Views

2 replies

3 likes

  • 26537 Views
  • 2 replies
  • 3 likes

Superuser Contribution Offline even though full internet connection

I've been using the app for years and I just recently started getting this error. Whenever I search for music that I don't have downloaded, it says "No offline results. Go online to search millions of songs" even though I have a full internet connect...

Newbie

  I've been using the app for years and I just recently started getting this error. Whenever I search for music that I don't have downloaded, it says "No offline results. Go online to search mi...

Peter

Spotify Legend

520 Views

1 replies

0 likes

  • 520 Views
  • 1 replies
  • 0 likes

Superuser Contribution Library songs to playlist

PlanPremiumCountryGreece DeviceSamsung Galaxy 8 edgeOperating SystemAndroid My Question or Issue Is there a way to create all of your saved songs in your library into a sharable playlist?

Newbie

Plan Premium Country Greece   Device Samsung Galaxy 8 edge Operating System Android   My Question or Issue  Is there a way to create all of your saved songs in your library ...

Peter

Spotify Legend

316 Views

1 replies

0 likes

  • 316 Views
  • 1 replies
  • 0 likes

Superuser Contribution The app is broken, its so buggy

PlanPremiumCountry ArgentinaDeviceMoto G5s PlusOperating SystemAndroid 7.1.1 My Question or IssueThe controls doesnt show up, I have to manually open the app to change a song, and whenever I change a song, the UI doesnt show it, it just get stuck in ...

Newbie

Plan Premium Country  Argentina Device Moto G5s Plus Operating System Android 7.1.1   My Question or Issue The controls doesnt show up, I have to manually open the app to change a...

Elena

Moderator

2925 Views

5 replies

2 likes

  • 2925 Views
  • 5 replies
  • 2 likes

Spotify not showing in the notification panel

Hello,While playing songs, Spotify doesn't show on the notification panel randomly. It comes up by itself sometimes. PlanPremiumCountry SingaporeDeviceSamsung Note 8Operating SystemAndroid 8.0.0 Thanks

Newbie

Hello, While playing songs, Spotify doesn't show on the notification panel randomly. It comes up by itself sometimes.   Plan Premium Country  Singapore Device Samsung Note 8 Operat...

jsannn

Community Legend

601 Views

1 replies

0 likes

Android
Notification panel
  • 601 Views
  • 1 replies
  • 0 likes

Superuser Contribution Long loading times.

PlanPremiumCountryNorway DeviceSamsung Galaxy S8Operating SystemAndroid 8.0.0 My Question or Issue When opening a playlist, 25% of the time it takes several minutes to load. Also starting a song takes some time, Sometimes I get irritated and keep pre...

Casual Listener

Plan Premium Country Norway   Device Samsung Galaxy S8 Operating System Android 8.0.0   My Question or Issue  When opening a playlist, 25% of the time it takes several minut...

perern1994

Casual Listener

2564 Views

4 replies

0 likes

  • 2564 Views
  • 4 replies
  • 0 likes

Podcasts do not maintain position when paused or stopped

PlanPremiumCountry AUSDeviceOppoOperating SystemAndroid Windows 10 My Question or Issue This happens on both Windows and Andriod. Spotify loses the positions of podcasts which are generally over 20mins. This happens randomly and sparodicaly. I can't ...

Casual Listener

Plan Premium Country  AUS Device Oppo Operating System Android Windows 10   My Question or Issue   This happens on both Windows and Andriod. Spotify loses the positions of p...

Achmann007

Casual Listener

2249 Views

2 replies

7 likes

  • 2249 Views
  • 2 replies
  • 7 likes

Superuser Contribution Cannot Shuffle Offline Music on Samsung Galaxy Watch

PlanPremiumCountryUSA Device(Samsung Galaxy Watch)My Question or IssueMy primary reason for buying a Samsung Galaxy Watch was how much it markets being able to play Spotify offline hassle free. That is by far the case. The app is super glitchy and wo...

Regular

Plan Premium Country USA  Device (Samsung Galaxy Watch) My Question or Issue My primary reason for buying a Samsung Galaxy Watch was how much it markets being able to play Spotify offline...

bplatter

Regular

6734 Views

29 replies

15 likes

  • 6734 Views
  • 29 replies
  • 15 likes

Android and Chromecast out of sync after ~10 minutes

PlanPremiumCountryUSDeviceGoogle Pixel 2Operating SystemAndroid 9My Question or IssueAfter about 10-20 minutes of Spotify being in the background playing via Chromecast, if I return to Spotify, the "connection" with my Chromecast isn't fully function...

Newbie

  Plan Premium Country US Device Google Pixel 2 Operating System Android 9 My Question or Issue After about 10-20 minutes of Spotify being in the background playing via Chromecast, if ...

800 Views

0 replies

9 likes

Chromecast Android
  • 800 Views
  • 0 replies
  • 9 likes