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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5400 Views

0 replies

6 likes

  • 5400 Views
  • 0 replies
  • 6 likes

Unable of filter playlist on android

PlanPremiumCountry AmericaDeviceSamsung Galaxy 8Operating SAndroid 8 My Question or Issue I am able to serch my playlist on android which brings up all songs containing whatever im looking for but im unable to filter so the serched songs play within ...

Newbie

Plan Premium Country  America Device Samsung Galaxy 8 Operating S Android 8    My Question or Issue  I am able to serch my playlist on android which brings up all songs ...

YahTehgz

Composer

486 Views

1 replies

0 likes

  • 486 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Not able to share song on Instagram Stories

PlanPremiumCountry BrazilDeviceMoto Z Play 1Operating SystemAndroid 8.0.0 When I access the Sharing options in the song menu, there's no option to share to Instagram Stories. Even if I click on the More options, I can see that's possible to share as ...

Newbie

Plan Premium Country  Brazil Device Moto Z Play 1 Operating System Android 8.0.0     When I access the Sharing options in the song menu, there's no option to share to In...

Peter

Spotify Legend

3009 Views

1 replies

0 likes

  • 3009 Views
  • 1 replies
  • 0 likes

Crashing on startup

PlanPremiumCountry Sweden DeviceOnePlus 3TOperating SystemAndroidMy Question or Issue Since the latest update today the application crashes on every startup. The search bar starts to render and then everything closes. Every time. Have tried clearing ...

Casual Listener

Plan Premium Country  Sweden   Device OnePlus 3T Operating System Android My Question or Issue  Since the latest update today the application crashes on every startup. The se...

tcaravana

Regular

60402 Views

24 replies

3 likes

  • 60402 Views
  • 24 replies
  • 3 likes

Cannot search for songs on cellular

PlanPremium Country US DeviceSamsung Galaxy 8 Operating SystemAndroid Version 8.0.0 (Oreo) My Question or Issue I cannot search for music over the cellular network. It says to go online. I want to search over the celluar network. I've attached my set...

Newbie

Plan Premium   Country  US   Device Samsung Galaxy 8   Operating System Android Version 8.0.0 (Oreo)   My Question or Issue  I cannot search for music over ...

Billy-J

Spotify Star

489 Views

1 replies

0 likes

  • 489 Views
  • 1 replies
  • 0 likes

Spotify stops playing while Endomondo being used

Spotify stops playing while Endomondo is being used. It stops only one time per training, does not crash just stops. If I push PLAY again, it continues to play with no problems until next training. Found an old issue in this community, describing sim...

Casual Listener

Spotify stops playing while Endomondo is being used. It stops only one time per training, does not crash just stops. If I push PLAY again, it continues to play with no problems until next training. ...

375 Views

0 replies

0 likes

  • 375 Views
  • 0 replies
  • 0 likes

Bluetooth Disconnection Doesn't Pause Music

PlanPremiumCountry AustraliaDevice(OnePlus 6 256GB)Operating System(Android 8.1.0.) My Question or Issue I listen to Spotify almost solely in my car and for years when I've turned my car off (ending the Bluetooth connection) Spotify has paused, and r...

Newbie

Plan Premium Country  Australia Device (OnePlus 6 256GB) Operating System (Android 8.1.0.)   My Question or Issue   I listen to Spotify almost solely in my car and for years...

forcedrevival

Gig Goer

1414 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Spotify Samsung IconX and Garmin sport watch

My Question or IssueIs it possible to download offline music to Samsung IconX earbuds and/or any of Garmin sports watches? I run a lot and carry smartphone is not something I need.I saw similar subjects, but closed now with no updates since.

Newbie

  My Question or Issue Is it possible to download offline music to Samsung IconX earbuds and/or any of Garmin sports watches? I run a lot and carry smartphone is not something I need. I ...

TomLegend

Spotify Legend

720 Views

1 replies

2 likes

  • 720 Views
  • 1 replies
  • 2 likes

Superuser Contribution No internet connection?

PlanPremiumCountryBelgiumDeviceOne Plus 5Operating SystemAndroid 8.1.0 My Question or IssueSince 3 days now, Spotify pretends I have "no connection to internet" while all other applications wel have access (Spotify offline listennig is not affected)....

Newbie

Plan Premium Country Belgium Device One Plus 5 Operating System Android 8.1.0   My Question or Issue Since 3 days now, Spotify pretends I have "no connection to internet" while all oth...

TomLegend

Spotify Legend

573 Views

1 replies

0 likes

  • 573 Views
  • 1 replies
  • 0 likes

Superuser Contribution Severe Playback Issues

PlanPremium StudentCountryUSADeviceGalaxy Note 8Operating SystemAndroid Oreo My Question or IssueHey strangers, I have lately been having pretty horrible issues with my Spotify app. This has been ongoing for about 3 months now. I have decided to swit...

Music Fan

Plan Premium Student Country USA Device Galaxy Note 8 Operating System Android Oreo   My Question or Issue Hey strangers,   I have lately been having pretty horrible issues with...

forcedrevival

Gig Goer

2941 Views

17 replies

4 likes

bug
  • 2941 Views
  • 17 replies
  • 4 likes

Superuser Contribution Notifcation missing, playback stops, UI doesn't update

PlanPremium (for fricking years at this point)CountryUK DeviceSamsung Galaxy S9+Operating SystemAndroid 8.0.0Spotify version8.4.63.584 armV7 when first reported; now 8.4.70.666 armV7 My issueOriginally reported this a few months ago in https://commun...

Casual Listener

Plan Premium (for fricking years at this point) Country UK  Device Samsung Galaxy S9+ Operating System Android 8.0.0 Spotify version 8.4.63.584 armV7 when first reported; now 8.4.70.666...

Jemi

Spotify Legend

565 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Speed up android

I don't understand, why it takes minues to open a playlist. And often it's failing.Koomoot, Google Maps, OsmAnd, TomTom... are able to handle data of hundreds of gigabytes. But it seems Spotify is not able to open a synchronized playlist of twenty so...

Roadie

I don't understand, why it takes minues to open a playlist. And often it's failing. Koomoot, Google Maps, OsmAnd, TomTom... are able to handle data of hundreds of gigabytes. But it seems Spotify is ...

Kalmora

Roadie

548 Views

1 replies

0 likes

  • 548 Views
  • 1 replies
  • 0 likes

Help about liking an album

When i like an album its automatically likes all the songs in it, but it's not appear in my favorite songs, i'm using free version on android

Casual Listener

When i like an album its automatically likes all the songs in it, but it's not appear in my favorite songs, i'm using free version on android

Jose_M

Spotify Star

2044 Views

3 replies

1 likes

  • 2044 Views
  • 3 replies
  • 1 likes

Superuser Contribution Problem with downloading music

PlanPremiumCountry GermanyDeviceSamsung Galaxy J7 2017Operating SystemAndroid 7.0 My Question or IssueEverything was good before until I open today the app because I want to download couple albums so I can listen to them in offline mode. I am using 4...

Casual Listener

Plan Premium Country  Germany Device Samsung Galaxy J7 2017 Operating System Android 7.0   My Question or Issue Everything was good before until I open today the app because I wan...

Peter

Spotify Legend

935 Views

7 replies

0 likes

  • 935 Views
  • 7 replies
  • 0 likes

Whenever I select a song from search, it will start playing the radio instead of the song

PlanPremiumCountry NetherlandsDeviceNokia 6.1Operating SystemAndroidOreo My Question or IssueWhenever I select a song from search, it will start playing the radio instead of the song. If I go to the album and press the song there, it will start playi...

Newbie

  Plan Premium Country  Netherlands Device Nokia 6.1 Operating System AndroidOreo   My Question or Issue Whenever I select a song from search, it will start playing the radi...

419 Views

0 replies

0 likes

  • 419 Views
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  • 0 likes

App does not work correctly on Samsung S8

PlanPremiumCountry Samsung S8Operating SystemAndroid Oreo My app does not change display with the changing song, it displays the play icon even when the track is playing or will continue to display the pause icon when it shouldn't. It doesn't properl...

Newbie

Plan Premium Country  Samsung S8 Operating System Android Oreo   My app does not change display with the changing song, it displays the play icon even when the track is playing or wi...

389 Views

0 replies

1 likes

  • 389 Views
  • 0 replies
  • 1 likes

Can't shuffle local songs on mobile

PlanPremiumCountry SwedenDeviceSamsung galaxy 5 neoOperating SystemAndroid My Question or Issuescreenshot I have local files on my computer that I've synced to my phone. I used to be able to play them just fine. Now the local songs are greyed out and...

Newbie

Plan Premium Country  Sweden Device Samsung galaxy 5 neo Operating System Android   My Question or Issue screenshot  I have local files on my computer that I've synced to ...

416 Views

0 replies

0 likes

  • 416 Views
  • 0 replies
  • 0 likes

Músicas

Eu salvo as músicas mas elas só aparecem em Playlist, as mais antigas então em "Músicas" mas as que baixei agora não..

Newbie

Eu salvo as músicas mas elas só aparecem em Playlist, as mais antigas então em "Músicas" mas as que baixei agora não..

Bittencourt

Spotify Star

396 Views

1 replies

0 likes

  • 396 Views
  • 1 replies
  • 0 likes

Spotify App on Android Extremely Buggy Since Update of Sept. 2018

PlanPremium CountryUSA DeviceSamsung Galaxy S8 Operating SystemAndroid 8.0.0 Since the last update I've had the following problems with the app:- Songs stop playing at random- The now-playing widget is gone- I can no longer skip to the next song thro...

Newbie

Plan Premium   Country USA   Device Samsung Galaxy S8   Operating System Android 8.0.0   Since the last update I've had the following problems with the app: - Songs s...

wackykhaki

Regular

12087 Views

19 replies

49 likes

Android
Samsung galaxy s8
  • 12087 Views
  • 19 replies
  • 49 likes

"Playing from your library" doesn't show current song

PlanFamily PremiumCountry USA DeviceSamsung S9+Operating SystemAndroid OreoSpotify Version8.4.70.666 armV7 My Question or Issue While playing songs, the "currently playing" song doesn't change. I hear the next song, but it isn't displaying properly. ...

Casual Listener

Plan Family Premium Country  USA   Device Samsung S9+ Operating System Android Oreo Spotify Version 8.4.70.666 armV7   My Question or Issue  While playing songs,...

366 Views

0 replies

0 likes

  • 366 Views
  • 0 replies
  • 0 likes