Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
None of the below information is required. However, the more you provide the easier it will be for us to try and help.Plan PremiumCountry ArgentinaDeviceMoto z2 playOperating SystemAndroid 8.0.0 My Question or IssueThe app closes while i'm listening ...
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country Argentina Device Moto z2 play Operating System...
Composer
558 Views
1 replies
2 likes
PlanPremiumCountrySlovakiaDeviceGalaxy 9Operating SystemAndroid OreoMy Question or IssueWhen I'm playing my playlist or songs, suddenly it stops and starts play song which I didn't play (totally different kind of music) and pop up info about new soun...
Plan Premium Country Slovakia Device Galaxy 9 Operating System Android Oreo My Question or Issue When I'm playing my playlist or songs, suddenly it stops and starts play song which I di...
Spotify Legend
1011 Views
3 replies
0 likes
PlanPremiumCountry BrasilDeviceMoto G5Operating SystemAndroid My Question or Issue O meu spotify não atualizou em questão do visual, e já desinstalei varias vezes
Plan Premium Country Brasil Device Moto G5 Operating System Android My Question or Issue O meu spotify não atualizou em questão do visual, e já desinstalei varias v...
Regular
3179 Views
8 replies
0 likes
PlanPremiumCountry Argentina DeviceBLU ENERGY X PLUS Operating SistemAndroid 5.0My Question or Issue Los archivos locales cuando los descargo en el celular se escuchan acelerados no se porque, y en la pc se los puede escuchar normalmente
Plan Premium Country Argentina Device BLU ENERGY X PLUS Operating Sistem Android 5.0 My Question or Issue Los archivos locales cuando los descargo en el celular se es...
401 Views
0 replies
1 likes
DeviceSamsung note 8 Car( mazda 3 2018 )My Question or IssueEvery time I turn my car on to listen to music the track info freeze but the music keep playing regularly, I know is not the car because I tried pandora, Google music etc and they work.It al...
Device Samsung note 8 Car( mazda 3 2018 ) My Question or Issue Every time I turn my car on to listen to music the track info freeze but the music keep playing regularly, I know is n...
Spotify Legend
722 Views
1 replies
0 likes
PlanPremiumCountryLithuaniaDeviceSamsung Note 8Operating SystemAndroid Oreo My Question or IssueHi there, I got next issue:When you trying to seach for song in your Library, writen by cyrillic, search results will depend of the char case, you type.On...
Plan Premium Country Lithuania Device Samsung Note 8 Operating System Android Oreo My Question or Issue Hi there, I got next issue: When you trying to seach for song in ...
Casual Listener
736 Views
1 replies
2 likes
Long time premium user here recently switched to Android. On iOS, the desktop apps and even the webplayer it's possible to tap the track time (in the player view to the right of the scrubber) and change it to showing "time remaining" of the current t...
Long time premium user here recently switched to Android. On iOS, the desktop apps and even the webplayer it's possible to tap the track time (in the player view to the right of the sc...
Spotify Legend
2228 Views
3 replies
1 likes
PlanPremiumCountryUKDeviceMoto g5+Operating SystemAndroid 7.0Spotify App version8.4.70.666 armV7 My Question or IssueWhen I play spotify via my computer, the spotify App on my phone opens and I can see the song that is being played. It doesn't actual...
Plan Premium Country UK Device Moto g5+ Operating System Android 7.0 Spotify App version 8.4.70.666 armV7 My Question or Issue When I play spotify via my computer, the spotify...
Spotify Legend
5783 Views
4 replies
0 likes
PlanPremiumCountry USADeviceGoogle Pixel 2 XLOperating SystemAndroid 9 My Question or IssueSpotify is pausing every 10 minutes. I don't know why. Haven't had this problem before today. The app is still open on the phone. It doesn't matter if it's in ...
Plan Premium Country USA Device Google Pixel 2 XL Operating System Android 9 My Question or Issue Spotify is pausing every 10 minutes. I don't know why. Haven't had this proble...
Casual Listener
1637 Views
4 replies
0 likes
(USA, LG G6 running Android 8.0.0)For the past couple weeks I've been unable to skip more than a few tracks by swiping on the album covers, spotify doesn't show notifications, and liking music in the daily mix doesn't appear to do anything. help?
(USA, LG G6 running Android 8.0.0) For the past couple weeks I've been unable to skip more than a few tracks by swiping on the album covers, spotify doesn't show notifications, and liking music in t...
Spotify Legend
366 Views
1 replies
0 likes
Its been 6 months since they updated their app and It's still pretty much a big screw you to the free users removing functions so they could put in premium which is a shame. And they're not doing anything to fix it. So if theres a way to find an olde...
Its been 6 months since they updated their app and It's still pretty much a big screw you to the free users removing functions so they could put in premium which is a shame. And they're...
Music Fan
2089 Views
4 replies
0 likes
PlanFreeCountry Canada DeviceSamsung Galaxy S7Operating SystemAndroid My Question or IssueI generally only listen to music when I'm driving. When I'm done my drive, Spotify stops playing, which is great. The problem is that the app remains open, so I...
Plan Free Country Canada Device Samsung Galaxy S7 Operating System Android My Question or Issue I generally only listen to music when I'm driving. When I'm done my driv...
894 Views
0 replies
0 likes
PlanFreeCountry Canada DeviceSamsung Galaxy S7Operating SystemAndroid My Question or IssueWhen listening to Spotify in the car with Waze navigation turned on, Spotify insists on lowering the volume of the music whenever Waze speaks, which makes it un...
Plan Free Country Canada Device Samsung Galaxy S7 Operating System Android My Question or Issue When listening to Spotify in the car with Waze navigation turned on, Spo...
Newbie
3184 Views
3 replies
1 likes
Since a week or two I can't seem to use spotify connect on my android device anymore...I reinstalled spotify and I could use it again... until I closed spotify...Then I tried rebooting and it worked again... until I closed it again...This keeps happe...
Since a week or two I can't seem to use spotify connect on my android device anymore... I reinstalled spotify and I could use it again... until I closed spotify... Then I tried rebooting and it wor...
444 Views
0 replies
0 likes
PlanPremium Country US (specifically Seattle WA) DeviceGoogle Pixel XL Operating SystemAndroid 9 My Question or Issue All week, consistently when I play music, whether I play an album or shuffle a playlist, a podcast I listen to will randomly play in...
Plan Premium Country US (specifically Seattle WA) Device Google Pixel XL Operating System Android 9 My Question or Issue All week, consistently wh...
Spotify Legend
1189 Views
1 replies
0 likes
Hi there, I've just made the leap from IPhone to android after many year. Unfortunately I can't get the little widget on the lockscreen to allow you to pause/skip tracks! I have a Huawei P20 pro, I've seen that other people have managed it but I need...
Hi there, I've just made the leap from IPhone to android after many year. Unfortunately I can't get the little widget on the lockscreen to allow you to pause/skip tracks! I have a Huawei P20...
Casual Listener
13579 Views
1 replies
0 likes
Hi there, I've just made the leap from IPhone to android after many year. Unfortunately I can't get the little widget on the lockscreen to allow you to pause/skip tracks! I have a Huawei P20 pro, I've seen that other people have managed it but I need...
Hi there, I've just made the leap from IPhone to android after many year. Unfortunately I can't get the little widget on the lockscreen to allow you to pause/skip tracks! I have a Huawei P20...
Spotify Legend
1549 Views
1 replies
0 likes
PlanPremiumCountry DeviceNote 8Operating SystemAndroid My Question or Issue I'll borrow from another post who has the same issue I'm having. 1. Notification Playback does not appear on the lock screen or the notification pane.After playing music for ...
Plan Premium Country Device Note 8 Operating System Android My Question or Issue I'll borrow from another post who has the same issue I'm having. ...
Casual Listener
2203 Views
2 replies
2 likes
PlanPremiumCountryNorwayDeviceSamsung Galaxy Galaxy S8Operating SystemAndroid 8.0.0 My Question or Issue I constantly have to reboot my phone in order to see my chromecast devices. They show up without problems in Google Home, YouTube apps and others...
Plan Premium Country Norway Device Samsung Galaxy Galaxy S8 Operating System Android 8.0.0 My Question or Issue I constantly have to reboot my phone in order to see my chromeca...
542 Views
0 replies
4 likes
PlanPremium CountryNetherlands DeviceOnePlus One Operating SystemLineageOS 15.1 + OpenGapps + su My FeedbackThis layout change isn't a good one. The repeat button is hidden behind a menu icon and the devices available is surprisingly inconvenient whe...
Plan Premium Country Netherlands Device OnePlus One Operating System LineageOS 15.1 + OpenGapps + su My Feedback This layout change isn't a good one. The repe...
Community Legend
627 Views
1 replies
0 likes
