Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 851252 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 851252 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 17267 Views
  • 3 replies
  • 0 likes
  • 17267 Views
  • 3 replies
  • 0 likes

Playlist filter doesnt work?

I have a problem with the filter, I'll give you an example because I dont know how to explain it.If I have my playlist in alphabetical order (a-z) and I want a song of black sabbath, the filter works itself, the problem is that when I want to play th...

  • Newbie
  • I have a problem with the filter, I'll give you an example because I dont know how to explain it. If I have my playlist in alphabetical order (a-z) and I want a song of black sabbath, the filter w...
  • 377 Views
  • 0 replies
  • 1 likes
  • 377 Views
  • 0 replies
  • 1 likes

Lagging and closing

So it was only until yesterday where my spotify would lag when opening, and lag when navigating through the app, then after around 10 seconds the app just closes, without any message, i have tried everything, closing the app, fresh install, clear app...

  • Newbie
  • So it was only until yesterday where my spotify would lag when opening, and lag when navigating through the app, then after around 10 seconds the app just closes, without any message, i have tried ev...
  • 450 Views
  • 0 replies
  • 0 likes
  • Android
    Crash
    Huawei P10 lite
    Lagging
  • 450 Views
  • 0 replies
  • 0 likes

[BUG][Android]Local files do not seek properly

I have some song versions on my PC (ripped from CDs, etc), which do not exist on spotify. I add them to Local files filder on spotify on PC, and then add to playlist. When playing on a PC, everything works OK, tracks play, seek (jump to the middle of...

  • Casual Listener
  • I have some song versions on my PC (ripped from CDs, etc), which do not exist on spotify. I add them to Local files filder on spotify on PC, and then add to playlist. When playing on a PC, everything...
  • Agent_0013
  • Casual Listener
  • 339 Views
  • 1 replies
  • 0 likes
  • 339 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist Problem

I have a premium account and when im using a playlist it doesn't let me play a specific song in the playlist. When I press the song I searched for, it starts the first song in the playlist. Im using a Galaxy S9 and I have this problem on all the play...

  • Casual Listener
  • I have a premium account and when im using a playlist it doesn't let me play a specific song in the playlist. When I press the song I searched for, it starts the first song in the playlist. Im using ...
  • jodolfo
  • Casual Listener
  • 238 Views
  • 3 replies
  • 0 likes
  • 238 Views
  • 3 replies
  • 0 likes

Spotify is only playing 30 seconds of a song. Why?

This is happening on both an apple device and an Android. Can't play a full song unless I hit shuffle. On my desktop it plays fine. Now I wouldn't mind shuffle, if the following wasn't ALSO happening. How on earth do I get spotify to stop adding song...

  • Casual Listener
  • This is happening on both an apple device and an Android.  Can't play a full song unless I hit shuffle.  On my desktop it plays fine.   Now I wouldn't mind shuffle, if the following ...
  • MrHeisenberg
  • Casual Listener
  • 64228 Views
  • 3 replies
  • 10 likes
  • 64228 Views
  • 3 replies
  • 10 likes

Missing tons of music?!?!?!?!?

I've been a longtime subscriber of spotify premium and until today have never hsd any issues with the app. As an avid music lover I have spent a lot of time developing many playlists for different vibes and atmospheres. I was about to go on a run jus...

  • Casual Listener
  • I've been a longtime subscriber of spotify premium and until today have never hsd any issues with the app. As an avid music lover I have spent a lot of time developing many playlists for different vi...
  • Swk10
  • Casual Listener
  • 272 Views
  • 4 replies
  • 1 likes
  • 272 Views
  • 4 replies
  • 1 likes

Ok Google on spotify

Is there a command in ok google with which you can play the section of all the songs?

  • Casual Listener
  • Is there a command in ok google with which you can play the section of all the songs?
  • 120 Views
  • 0 replies
  • 0 likes
  • 120 Views
  • 0 replies
  • 0 likes

New update

After the new update I need to make a new playlist just to play a song on the chromecast that I searched up. The only songs I can access is songs on playlist. I can't access songs if I search them up or open albums other than preview mode.

  • Newbie
  • After the new update I need to make a new playlist just to play a song on the chromecast that I searched up. The only songs I can access is songs on playlist. I can't access songs if I search them up...
  • 160 Views
  • 0 replies
  • 0 likes
  • 160 Views
  • 0 replies
  • 0 likes

Superuser Contribution Playing wrong song bug

Hello, I got this bug today and couldn't make it work with reinstalling spotify on my Android device (Xiaomi Mi Max 2) Can't really explain it, it just plays the wrong song, kind of like the search doesn't work and the song names have the wrong handl...

  • Newbie
  • Hello, I got this bug today and couldn't make it work with reinstalling spotify on my Android device (Xiaomi Mi Max 2) Can't really explain it, it just plays the wrong song, kind of like the search d...
  • Melody
  • Community Manager
  • 4897 Views
  • 1 replies
  • 1 likes
  • 4897 Views
  • 1 replies
  • 1 likes

Best practice for shared devices?

Hi communityRecently got a family subscription and use it for individual acocunts for 2 parents & 2 kids. Was wondering what would be the best setup for our shared Android home tablet which is used mainly by the parents but is also available to guest...

  • Newbie
  • Hi community Recently got a family subscription and use it for individual acocunts for 2 parents & 2 kids. Was wondering what would be the best setup for our shared Android home tablet whic...
  • 149 Views
  • 0 replies
  • 0 likes
  • 149 Views
  • 0 replies
  • 0 likes

Missing songs in playlist - android

Recently i realized that most of my playlists were missing several songss in my android. However, in my laptop, no songs were missing and all my playlists were complete. Anyone know how to solve this? i've tried doing a clean reinstallation and it st...

  • Newbie
  • Recently i realized that most of my playlists were missing several songss in my android. However, in my laptop, no songs were missing and all my playlists were complete. Anyone know how to solve this...
  • 153 Views
  • 0 replies
  • 0 likes
  • 153 Views
  • 0 replies
  • 0 likes

Solved!! O app Spotify fica encerrando toda hora.

Não consigo ouvir minhas músicas porque o aplicativo fica fechando o tempo todo, toda hora e preciso abrir o aplicativo, colocar a música, e poucos minutos após minimizar o aplicativo, ele encerra e para. Daí então, é preciso retomar tudo novamente. ...

  • Newbie
  • Não consigo ouvir minhas músicas porque o aplicativo fica fechando o tempo todo, toda hora e preciso abrir o aplicativo, colocar a música, e poucos minutos após minimizar o aplicativo, ele encerra e ...
  • sanzfabio
  • Newbie
  • 54705 Views
  • 6 replies
  • 15 likes
  • 54705 Views
  • 6 replies
  • 15 likes

Volume too low after update, radio also stops.

After update, with setting add-on to normalize volume and adjust Loud, Normal, or quiet, I notice my music is no longer as loud as before, even if I select loud on new setting. I work in a heavy line garage, I need some volume in here to hear my musi...

  • Newbie
  • After update, with setting add-on to normalize volume and adjust Loud, Normal, or quiet, I notice my music is no longer as loud as before, even if I select loud on new setting. I work in a heavy line...
  • 189 Views
  • 0 replies
  • 0 likes
  • 189 Views
  • 0 replies
  • 0 likes

Can't open podcasts

Hi, I can't open any podcasts at all, and none are showing up when I search for a podcast individually, I have to search for podcasts as a genre and find them, but then they won't open. Really frustrating. Anyone have an idea? I'm using version 4. 2....

  • Newbie
  • Hi, I can't open any podcasts at all, and none are showing up when I search for a podcast individually, I have to search for podcasts as a genre and find them, but then they won't open. Really frustr...
  • 756 Views
  • 0 replies
  • 2 likes
  • 756 Views
  • 0 replies
  • 2 likes

Spotify doesn't work

I got Spotify premium at the start of the year. To begin with, as I listened to music, Spotifys algorithms recommended new music and playlists, and after a free weeks the Daily Mixes started to appear. I thought it was great, and well worth the subsc...

  • Visitor
  • I got Spotify premium at the start of the year. To begin with, as I listened to music, Spotifys algorithms recommended new music and playlists, and after a free weeks the Daily Mixes started to appea...
  • 225 Views
  • 0 replies
  • 0 likes
  • 225 Views
  • 0 replies
  • 0 likes

Features Removed?

Spotify no longer allows me to queue songs by long pressing them and no longer suggests songs for playlists. is this a phone issue or an actual downgrade?

  • Newbie
  • Spotify no longer allows me to queue songs by long pressing them and no longer suggests songs for playlists. is this a phone issue or an actual downgrade?
  • 168 Views
  • 0 replies
  • 0 likes
  • 168 Views
  • 0 replies
  • 0 likes

Spotify Update not there

I downloaded the update for Spotify expecting to get the new layout that was announced recently but when I opened it wasn't there. So I waited a few more days to see if it did and still nothing. So I want to know if you get the new update based on th...

  • Newbie
  • I downloaded the update for Spotify expecting to get the new layout that was announced recently but when I opened it wasn't there. So I waited a few more days to see if it did and still nothing. So I...
  • 167 Views
  • 0 replies
  • 0 likes
  • 167 Views
  • 0 replies
  • 0 likes

Spotify app in android samsungcrashes at the start of it

Since (16 May 2018) my samsung system iu has been advising me of troubleshooting with the Android Spotify app Its only start the app and it crashes, i can only listen to seconds of music and also the app takes too long to load Sometimes it also appea...

  • Newbie
  • Since (16 May 2018) my samsung system iu has been advising me of troubleshooting with the Android Spotify app Its only start the app and it crashes, i can only listen to seconds of music and also the...
  • finnishpatriot
  • Newbie
  • 531 Views
  • 2 replies
  • 1 likes
  • a
    TS
    WP7
    WP8
  • 531 Views
  • 2 replies
  • 1 likes