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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35976 Views
  • 64 replies
  • 25 likes
  • 35976 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874111 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874111 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25573 Views
  • 3 replies
  • 0 likes
  • 25573 Views
  • 3 replies
  • 0 likes

Add Equalizer in Spotify

PlanPremiumCountry Bulgaria DeviceHuawei p10 lite Operating SystemAndroid 8.0.0 My Question or Issue There is no Equalizer at all in the settings. I can't find it under playback....

  • Casual Listener
  • Plan Premium Country  Bulgaria  Device Huawei p10 lite  Operating System Android 8.0.0   My Question or Issue  There is no Equalizer at all in the settings. I can't...
  • Jwfleck3
  • Casual Listener
  • 717 Views
  • 3 replies
  • 0 likes
  • 717 Views
  • 3 replies
  • 0 likes

Spotify und Sonos

PlanenAboLand GerätHTC U UltraBetriebssystemAndroid 8.0.0 Meine Frage oder mein Problem Wenn ich Spotify über die Sonos im Wlan spiele, laeuft kein Lied zu Ende, es springt im Song zum naechsten. Nach kurzer Zeit wird Spotify komplett aus und es muss...

  • Newbie
  •   Planen Abo Land   Gerät HTC U Ultra Betriebssystem Android 8.0.0   Meine Frage oder mein Problem  Wenn ich Spotify über die Sonos im Wlan spiele, laeuft kein Lied zu ...
  • 226 Views
  • 0 replies
  • 0 likes
  • 226 Views
  • 0 replies
  • 0 likes

Continuous Notifications on Android Wear OS Smartwatch

Plan: PremiumCountry: UKDevice: Sony Smartwatch SWR50 (Wear OS 1.5) paired to Moto X4 phoneOperating System: Android Oreo I am plagued by more-or-less continuous Spotify notifications on my smartwatch. Every time I dismiss the "currently playing" not...

  • Newbie
  • Plan: Premium Country: UK Device: Sony Smartwatch SWR50 (Wear OS 1.5) paired to Moto X4 phone Operating System: Android Oreo   I am plagued by more-or-less continuous Spotify notifications ...
  • 604 Views
  • 0 replies
  • 2 likes
  • 604 Views
  • 0 replies
  • 2 likes

Superuser Contribution Radio plays from search

PlanPremiumCountryUSA DeviceSamsung Galaxy 8 active Operating SystemAndroid 8.0.0 (no updates available) My Question or Issue When I search for a song and click to play, spotify automatically starts that song's radio. Which makes it difficult when th...

  • Regular
  • Plan Premium Country USA   Device Samsung Galaxy 8 active   Operating System Android 8.0.0 (no updates available)    My Question or Issue  When I search for a son...
  • TomLegend
  • Spotify Legend
  • 903 Views
  • 10 replies
  • 0 likes
  • 903 Views
  • 10 replies
  • 0 likes

How to post my playlist here

  I dont know how to use playlist exchange

  • Newbie
  •    I dont know how to use playlist exchange
  • Loxer
  • Community Legend
  • 361 Views
  • 1 replies
  • 0 likes
  • 361 Views
  • 1 replies
  • 0 likes

Pop Up UI who else is irratated by it?

My Question or IssueWhoever designed the Spotify UI needs to reevaluate their love for popups. I don't wanna see the pop-up of there is Spotify being used in another device. I freaking know it. I just wanna change the song that is playing. Also I don...

  • Visitor
  • My Question or Issue Whoever designed the Spotify UI needs to reevaluate their love for popups.   I don't wanna see the pop-up of there is Spotify being used in another device. I freaking kno...
  • 520 Views
  • 0 replies
  • 0 likes
  • baduseexperience
    badux
    pop-up
    Pop-ups
    UI
    UI Bug
  • 520 Views
  • 0 replies
  • 0 likes

Distorted songs on mobile

PlanPremiumDeviceHTC Desire 628Operating SystemAndroid As of the newest update, local files from my PC are distorted on my mobile device.Reinstalling Spotify does not work. Both new and old files are distorted. Weirdly it seems like a lot of small "c...

  • Casual Listener
  • Plan Premium Device HTC Desire 628 Operating System Android      As of the newest update, local files from my PC are distorted on my mobile device. Reinstalling Spotify does n...
  • Conny123
  • Regular
  • 715 Views
  • 1 replies
  • 0 likes
  • 715 Views
  • 1 replies
  • 0 likes

App problems

PlanPremiumCountry USDeviceSamsung Galaxy 8Operating SystemAndroid Oreo My Question or Issue I'm having severe problems with this new player. Almost every time I try to seek in the track it will reset to zero and I'll be unable to seek anymore. Also ...

  • Casual Listener
  •   Plan Premium Country  US Device Samsung Galaxy 8 Operating System Android Oreo   My Question or Issue  I'm having severe problems with this new player. Almost ev...
  • Billy-J
  • Spotify Star
  • 688 Views
  • 3 replies
  • 0 likes
  • Android Galaxy s8
  • 688 Views
  • 3 replies
  • 0 likes

Spotify cuts off

Hello listeners. After some time of listening spotify it just cuts off so i need to go back in spotify and resume play again. And song and art cover is wrong its like spotify cant keep up. If i forward songs there still is previous song artwork. Does...

  • Casual Listener
  • Hello listeners. After some time of listening spotify it just cuts off so i need to go back in spotify and resume play again. And song and art cover is wrong its like spotify cant keep up. If i forwa...
  • Hopipola
  • Casual Listener
  • 838 Views
  • 2 replies
  • 0 likes
  • 838 Views
  • 2 replies
  • 0 likes

complete meltdown

PlanPremiumCountry CanadaDeviceSamsung Galaxy s5 neoOperating SystemAndroid 7.0 My Question or IssueNo aspect of spotify is working for me right now. I am continually logged out, when I try to log back in a warning tells me my phone is set to offline...

  • Casual Listener
  • Plan Premium Country  Canada Device Samsung Galaxy s5 neo Operating System Android 7.0   My Question or Issue No aspect of spotify is working for me right now.  I am continua...
  • Matalo
  • Roadie
  • 485 Views
  • 3 replies
  • 0 likes
  • 485 Views
  • 3 replies
  • 0 likes

Solved!! How can I tggle shuffle reproduction?

PlanFreeCountryItaly Device:Samsung Galaxy S6 Operating System(Android) My Question or IssueHow can I turn off the shuffle play of my Spotify playlists on my smartphone since while reproducing my playlists on Spotify do not appear the crossed arrows?...

  • Roadie
  • Plan Free Country Italy   Device: Samsung Galaxy S6     Operating System (Android)   My Question or Issue How can I turn off the shuffle play of my Spotify playlists ...
  • Loxer
  • Community Legend
  • 678 Views
  • 1 replies
  • 0 likes
  • 678 Views
  • 1 replies
  • 0 likes

Spotify says it's offline when it's playing music that I don't have downloaded.

PlanPremiumCountry USADeviceGoogle pixel 2 plusOperating SystemAndroid version 9 My Question or Issue Spotify won't allow me to use the search function, browse, or radio, claiming that I'm "offline" even when it's streaming music that I don't have do...

  • Newbie
  •   Plan Premium Country  USA Device Google pixel 2 plus Operating System Android version 9   My Question or Issue  Spotify won't allow me to use the search function, bro...
  • Nico
  • Community Legend
  • 338 Views
  • 1 replies
  • 0 likes
  • 338 Views
  • 1 replies
  • 0 likes

Solved!! Behind the Lyrics not showing after update

PlanPremiumCountry DeviceSamsung Galaxy S6 edgeOperating SystemAndroid Nougat My Question or IssueAfter update, UI of Now Playing has been changed. Since then, 'Behind the Lyrics' do not appear. How can I bring it back?

  • Casual Listener
  • Plan Premium Country   Device Samsung Galaxy S6 edge Operating System Android Nougat   My Question or Issue After update, UI of Now Playing has been changed. Since then, 'Behind t...
  • Loxer
  • Community Legend
  • 732 Views
  • 1 replies
  • 0 likes
  • 732 Views
  • 1 replies
  • 0 likes

Shuffle doesn't work

Hi. On Android (one plus one 6) swiping to other song in shuffle, makes only few skips and then stop. Swiping doesn't work further . Why?

  • Newbie
  • Hi. On Android (one plus one 6) swiping to other song in shuffle, makes only few skips and then stop. Swiping doesn't work further . Why? 
  • Nico
  • Community Legend
  • 332 Views
  • 1 replies
  • 0 likes
  • 332 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify starts playing on its own (latest version - Aug 2018)

PlanFree/PremiumCountry IsraelDeviceGalaxy S9 Plus My Question or Issue I have been using the latest Spotify version on my Android device (Galaxy S9 Plus).For some reason, it starts playing on its own randomly, and it happened a few times in board me...

  • Casual Listener
  • Plan Free/Premium Country  Israel Device Galaxy S9 Plus   My Question or Issue  I have been using the latest Spotify version on my Android device (Galaxy S9 Plus). For some re...
  • Peter
  • Spotify Legend
  • 10661 Views
  • 3 replies
  • 5 likes
  • 10661 Views
  • 3 replies
  • 5 likes

SD download lost after reboot (problem since 2016)

First of all, shaaaaaaame. This problem has persisted since 2016, solutions have been offered. Step 1. Set storage to SDStep 2. Download a playlistStep 3. Reboot deviceStep 4. Presto chango. Your playlist has vanished in thin air and your storage loc...

  • Newbie
  • First of all, shaaaaaaame. This problem has persisted since 2016, solutions have been offered.   Step 1. Set storage to SD Step 2. Download a playlist Step 3. Reboot device Step 4. Presto c...
  • 318 Views
  • 0 replies
  • 1 likes
  • 318 Views
  • 0 replies
  • 1 likes

Superuser Contribution Spotify just finished downloading HUNDREDS of songs I didn't ask it to.

PlanFree/PremiumCountry Device Samsung Galaxy 9Operating SystemAndroid Oreo My Question or Issue Spotify has just finished downloading HUNDREDS of songs I didn't ask it to. Over 300. I restarted the phone in a panic trying to stop it but when I reboo...

  • Regular
  • Plan Free/Premium Country   Device  Samsung Galaxy 9 Operating System Android Oreo   My Question or Issue  Spotify has just finished downloading HUNDREDS of songs I...
  • AeroZ
  • Composer
  • 1217 Views
  • 3 replies
  • 0 likes
  • downloads
  • 1217 Views
  • 3 replies
  • 0 likes

Solved!! How do I save a song to a playlist

Plan PremiumCountry USA Operating System Android Oreo,My Question or Issue When listening to a Spotify Radio Station, I can not see how to save individual songs to one of my playlists. I see how to just "Save" it to my music but I usually do not just...

  • Songwriter
  • Plan Premium Country USA     Operating System  Android Oreo, My Question or Issue  When listening to a Spotify Radio Station, I can not see how to save individual...
  • Will_T
  • Songwriter
  • 3004 Views
  • 8 replies
  • 0 likes
  • 3004 Views
  • 8 replies
  • 0 likes

Solved!! Can't deactivate spotify premium

PlanPremiumCountryChile DeviceSamsung Galaxy S8Operating SystemAndroid Oreo My Question or Issue I can't deactivate spotify radio, I just want to hear an entire list in order. It's annoying that when I want to listen to one artist I have to select ev...

  • Casual Listener
  • Plan Premium Country Chile  Device Samsung Galaxy S8 Operating System Android Oreo  My Question or Issue  I can't deactivate spotify radio, I just want to hear an entire ...
  • olopis
  • Regular
  • 1368 Views
  • 3 replies
  • 0 likes
  • 1368 Views
  • 3 replies
  • 0 likes

Superuser Contribution Chromecast Streaming Issue (Android and Chromecast)

PlanPremiumCountry CanadaDeviceLG G5 / Chromecast AudioOperating SystemAndroid 7.0 My Question or Issue I've noticed that Spotify doesn't shuffle very well whenever I'm casting. 300+ songs and it won't shuffle all of them, and I find it does the clos...

  • Casual Listener
  •   Plan Premium Country  Canada Device LG G5 / Chromecast Audio Operating System Android 7.0   My Question or Issue  I've noticed that Spotify doesn't shuffle very well ...
  • Jemi
  • Spotify Legend
  • 1373 Views
  • 3 replies
  • 2 likes
  • Android
    android bug
    bug
    chromecast audio
    chromecast streaming
    lg g5
  • 1373 Views
  • 3 replies
  • 2 likes