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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Amriverosd

Visitor

397071 Views

547 replies

35 likes

Account
Free
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  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8491 Views

0 replies

7 likes

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Superuser Contribution Can't download high quality or extreme quality, Spotify deletes it automatically after download.

PlanPremiumCountry The NetherlandsDeviceOppo Find XOperating SystemAndroid Oreo My Question or IssueEverytime, when I download the high or extreme high quality music, Spotify deletes the music automatically after when I downloaded. The same as stream...

Casual Listener

Plan Premium Country  The Netherlands Device Oppo Find X Operating System Android Oreo   My Question or Issue Everytime, when I download the high or extreme high quality mu...

Othniel

Casual Listener

1849 Views

4 replies

0 likes

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Spotify fecha sozinho passando alguns segundos

Sou uma utilizadora do spotify com o plano Premium em Portugal há alguns meses. Há cerca de uma semana tendo vindo a ter problemas com o spotify. Sempre que ouço uma música da qual não fiz download, a aplicação fecha e volta a abrir, tendo assim que ...

Casual Listener

Sou uma utilizadora do spotify com o plano Premium em Portugal há alguns meses. Há cerca de uma semana tendo vindo a ter problemas com o spotify. Sempre que ouço uma música da qual não fiz download, ...

jucruz89

Casual Listener

4431 Views

2 replies

3 likes

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  • 3 likes

Go to Song Radio - option not available

PlanPremium FamilyCountryCanada DeviceSamsung Galaxy 8Operating SystemAndroid My Question or IssueI can normally click the ... button next to a song I'm listening to and select the "Go to Song Radio" to launch the station with similar songs. But righ...

Newbie

  Plan Premium Family Country Canada    Device Samsung Galaxy 8 Operating System Android   My Question or Issue I can normally click the ... button next to a song ...

AeroZ

Composer

1614 Views

1 replies

0 likes

Radio
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How do I stop Spotify from playing while using other player (Bluetooth)

Hello, whenever I use other music player on my Android phone while connected to the car audio via Bluetooth, Spotify wakes up and starts playing at the same time.I pause/stop Spotify, a few seconds later the playback starts automatically. I close Spo...

Casual Listener

Hello, whenever I use other music player on my Android phone while connected to the car audio via Bluetooth, Spotify wakes up and starts playing at the same time. I pause/stop Spotify, a few se...

hs351

Music Fan

2893 Views

3 replies

1 likes

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  • 3 replies
  • 1 likes

What's going on?

PlanPremiumCountry NicaraguaDeviceGalaxy S5 (2017)Operating SystemAndroid Oreo My Question or Issue ...

Visitor

  Plan Premium Country  Nicaragua Device Galaxy S5 (2017) Operating System Android Oreo   My Question or Issue  ...

hs351

Music Fan

492 Views

2 replies

0 likes

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  • 2 replies
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Radio-Button nicht mehr vorhanden

PlanPremium StudentCountryAustriaDeviceHuawei P9 + Samsungs Galaxy Tab 3Operating SystemAndroid My Question or IssueGuten Tag, leider vermisse ich seit gestern den Radio-Button im Hauptmenü in der Handy- sowie auch in der Tablet-App. Es ist nur noch ...

Newbie

Plan Premium Student Country Austria Device Huawei P9 + Samsungs Galaxy Tab 3 Operating System Android   My Question or Issue Guten Tag, leider vermisse ich seit gestern den Radio-Bu...

538 Views

0 replies

0 likes

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Spotify Just changed the display. How to change back to the old one?

2 hours ago my Spotify was normal, I Just clicked "whats New in Spotify Premium" and the display chanced. The radio button Bellow isn't there. How can I turn back?

Visitor

2 hours ago my Spotify was normal, I Just clicked "whats New in Spotify Premium" and the display chanced. The radio button Bellow isn't there. How can I turn back? 

694 Views

0 replies

1 likes

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Program stops after playing a long song

I have some long songs in my playlists, some over 10 minutes. After those songs play, the playlist just stops, it will not play the next song in the queue... anyone else experience this? Thanx, Mark--------------Premium PlanSamsung Galaxy 6USA

Music Fan

I have some long songs in my playlists, some over 10 minutes. After those songs play, the playlist just stops, it will not play the next song in the queue... anyone else experience this?   Tha...

Shwa

Casual Listener

497 Views

1 replies

0 likes

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  • 1 replies
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Spotify app on Android has this library bug

PlanPremiumCountry DeviceSamsung S7Operating SystemAndroid Oreo My Question or Issue Hi, I have been annoyed by the library items being overlayed occasionally when coming from the library and changing screens. Is there a fix?

Newbie

Plan Premium Country   Device Samsung S7 Operating System Android Oreo   My Question or Issue  Hi, I have been annoyed by the library items being overlayed occasionally ...

381 Views

0 replies

0 likes

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Music stops after 20 sec

Plan: PremiumCountry: NorwayDevice: Samsung Galaxy A5 (2017)Operating System: Android 8 When I play music on my phone, it stops after 20 sec (+/-). It only happens with my own user on my own phone. It works fine with another user on my phone, or my o...

Newbie

Plan: Premium Country: Norway Device: Samsung Galaxy A5 (2017) Operating System: Android 8   When I play music on my phone, it stops after 20 sec (+/-). It only happens with my ow...

1845 Views

0 replies

3 likes

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Android 9 - Stream/Download quality keeps resetting

Android 9 on Pixel 3, this happens under a very specific case:1) Start any song on device2) Go to settings, observe/set both options on Very High3) Open currently playing song by tapping bottom bar4) Wait at least 1 second, then return to settings by...

Newbie

  Android 9 on Pixel 3, this happens under a very specific case: 1) Start any song on device 2) Go to settings, observe/set both options on Very High 3) Open currently playing song by tappin...

283 Views

0 replies

0 likes

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Android app closes

PlanFree/PremiumCountry Device Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My app randomly closes after about 15 seconds. Has never happened before .No new updates. Tried redownloading the app. Nothing. Restarted phon...

Casual Listener

Plan Free/Premium Country   Device   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  My app randomly closes after about 15 seconds....

f_ywnzlk-73sc

Casual Listener

1155 Views

4 replies

2 likes

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Spotify crashing on Android

None of the below information is PlanPremiumCountryUnited States DeviceLG G6Operating System Android 8.0.0My Question or Issue Spotify closes out and stops playing music about 20 seconds after I open the app. It has been happening since the last upda...

Newbie

None of the below information is  Plan Premium Country United States  Device LG G6 Operating System  Android 8.0.0 My Question or Issue  Spotify closes out and stops pla...

ayskose

Newbie

554 Views

1 replies

4 likes

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  • 1 replies
  • 4 likes

[bug] endless ad preferences loop

After opening the ad preferences site in Chrome via the Spotify app it will be repeatedly re-launched whenever the app is resumed. Presumably this is an issue with the back-stack. Force closing the Spotify app and relaunching prevents the browser fro...

Newbie

After opening the ad preferences site in Chrome via the Spotify app it will be repeatedly re-launched whenever the app is resumed.   Presumably this is an issue with the back-stack.   F...

740 Views

0 replies

0 likes

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Stream only on Wi-Fi

PlanPremiumCountryUSA DevicePixel 2 XLOperating SystemAndroid Pie (version 9) My Question or IssueI need to stop Spotify using cellular data for streaming. I can do that for downloads at the background but there is no option for streaming. Developers...

Casual Listener

Plan Premium Country USA  Device Pixel 2 XL Operating System Android Pie (version 9)   My Question or Issue I need to stop Spotify using cellular data for streaming. I c...

321 Views

0 replies

0 likes

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Tabs restructured

PlanPremiumDeviceMotorola Moto X4Operating SystemAndroid Oreo My Question or Issue"The other change is a reduction in tabs. There used to be five at the bottom of the app, but now there are only three. “Browse”, which used to be its own thing, is now...

Casual Listener

Plan Premium Device Motorola Moto X4 Operating System Android Oreo   My Question or Issue "The other change is a reduction in tabs. There used to be five at the bottom of the app, but no...

06v6g6sdn

Casual Listener

322 Views

1 replies

1 likes

  • 322 Views
  • 1 replies
  • 1 likes

Solved!! Spotify closing after 15 seconds of music

Everytime i listen to around 15 seconds of music, the app just closes by itself. I alredy tried everything, including reinstalling, but the problem persists. The problem happens in both my devices. @Edit: The problem does not happen on Spotify Lite. ...

Casual Listener

Everytime i listen to around 15 seconds of music, the app just closes by itself. I alredy tried everything, including reinstalling, but the problem persists. The problem happens in both my devices. ...

filipecoimbra22

Casual Listener

1541 Views

2 replies

3 likes

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  • 2 replies
  • 3 likes

Problems displaying my username on screen

PlanPremiumCountryChileDeviceHuawei Mate 8 (NXT-L09)Operating SystemAndroid Nougat 7.0 My Question or Issue I have created some playlists, all works fine but on the top of the player it says: "Playing from PlaylistFavs by (some random numbers and let...

Newbie

Plan Premium Country Chile Device Huawei Mate 8 (NXT-L09) Operating System Android Nougat 7.0   My Question or Issue  I have created some playlists, all works fine but on the...

491 Views

0 replies

0 likes

Facebook
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Equaliser

PlanFreeCountryPolandDeviceXiaomi Redmi Note 4XOperating SystemAndroid Marshmallow My Question or Issue I've been experiencing quite an irritating problem recently. Whenever I'm listening to music with the equaliser ON I'm being interrupted by the co...

Newbie

  Plan Free Country Poland Device Xiaomi Redmi Note 4X Operating System Android Marshmallow   My Question or Issue  I've been experiencing quite an irritating problem recent...

352 Views

0 replies

0 likes

  • 352 Views
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Solved!! Spotify crashes unless the screen is off/locked.

Premium account. UK. Oneplus3T / Android 8.0.0 Hi,For the past week my spotify app has crashed everytime that I have the screen on (it crashes when browsing spotify, when I open other apps, or when doing nothing, as long as the screen is on). The onl...

Casual Listener

  Premium account. UK. Oneplus3T / Android 8.0.0     Hi, For the past week my spotify app has crashed everytime that I have the screen on (it crashes when browsing spotify, when I...

filipecoimbra22

Casual Listener

1550 Views

4 replies

1 likes

  • 1550 Views
  • 4 replies
  • 1 likes