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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5266 Views

0 replies

6 likes

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Why does Spotify now force me to name new playlists?

I DO NOT LIKE the new Android App "feature" that forces me to name a newly created playlist. The old default naming worked just fine for most things and offered no impediments to custom naming if desired. How could the new default of naming the playl...

Regular

I DO NOT LIKE the new Android App "feature" that forces me to name a newly created playlist. The old default naming worked just fine for most things and offered no impediments to custom naming if des...

Wolfwood

Regular

6023 Views

38 replies

27 likes

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  • 38 replies
  • 27 likes

Can't Download

I've just downloaded spotify on my android .I got premium with the first two months free .I can't seem to download any music though. Some help would be greatly appreciated I have tried :Alowed cellular download Given all permissions in app settings G...

Newbie

I've just downloaded spotify on my android .I got premium with the first two months free .I can't seem to download any music though. Some help would be greatly appreciated   I have tried : Al...

NevaZyo

Newbie

431 Views

1 replies

0 likes

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Can no longer login Galaxy Watch Pixel 3

PlanPremium CountryUSA DevicePixel 3 & Galaxy Watch Operating SystemAndroid P (PD1A.180720.031) & Tizen 4.0.0.1 My Question or IssueHad a Pixel 2 XL and was able to connect to spotify just fine on the Galaxy Watch. Now that I've upgraded to the Pixel...

Casual Listener

Plan Premium   Country USA   Device Pixel 3 & Galaxy Watch   Operating System Android P (PD1A.180720.031) & Tizen 4.0.0.1   My Question or Issue Had a Pixel 2...

523 Views

0 replies

1 likes

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Superuser Contribution listening to podcasts without downloading them

Hi,Lately, I haven't been able to listen to podcasts without downloading them (and when I do download them can't find them, I never manage to reach my Que). The only way to listen online to podcasts is when I press Edit, but this isn't an option with...

Casual Listener

Hi, Lately, I haven't been able to listen to podcasts without downloading them (and when I do download them can't find them, I never manage to reach my Que). The only way to listen online to podcast...

rflrfl

Casual Listener

771 Views

2 replies

0 likes

Podcasts
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Up

PlanPremiumCountry UKDevice(Samsung Galaxy S7 Edge Operating SystemAndroid 8.0.0 My Question or Issue Latest update on Android has made the app very fustraing. I do love the new look but it's been let down by how unstable its become. I'm kicked out a...

Newbie

Plan Premium Country  UK Device (Samsung Galaxy S7 Edge  Operating System Android 8.0.0   My Question or Issue  Latest update on Android has made the app very fustraing....

Jose_M

Spotify Star

302 Views

1 replies

0 likes

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Can't view artist or album

When listening to a song and I have the screen showing the album artwork, if I click on the 3 dots to bring up a menu and I select view artist or view album, it takes me back to the home page. This only started happening a couple of weeks ago. It use...

Newbie

When listening to a song and I have the screen showing the album artwork, if I click on the 3 dots to bring up a menu and I select view artist or view album, it takes me back to the home page. This o...

471 Views

0 replies

1 likes

  • 471 Views
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Reading messages under [Android Auto] does not wotk when Spotify is installed

PlanPremiumCountryGermany DeviceSamsung Galaxy S7Operating SystemAndroid 8.0 My Question or IssueWhen using android auto reading messages (tested with Whatsapp and Threema) does not work. Message is not read but spotify starts playing music instead. ...

Casual Listener

  Plan Premium Country Germany  Device Samsung Galaxy S7 Operating System Android 8.0    My Question or Issue When using android auto reading messages (tested with What...

Seb_ger

Casual Listener

695 Views

2 replies

1 likes

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Spotify closing by itself, i cant play music ir scroll through library as it just closes.

PlanSamsung Galaxy S9+Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueEvery time I boot up Spotify and play a song the app closes by itself and stops the music, if I'm scrolling through my library the app is also closing b...

Casual Listener

Plan Samsung Galaxy S9+ Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Every time I boot up Spotify and play a song the app closes by itself and stops...

khankilla

Casual Listener

1156 Views

3 replies

1 likes

App closing
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Playlists half grey and unplayable / undownloadable on mobile - fine on PC

Half of one of my old playlists is now grey and unplayable / undownloadable on my mobile (android) but is still fine on my PC and imac.The list is a shared list, and the songs in grey were all added from a different account (also mine) but not all of...

Newbie

  Half of one of my old playlists is now grey and unplayable / undownloadable on my mobile (android) but is still fine on my PC and imac. The list is a shared list, and the songs in grey were ...

340 Views

0 replies

0 likes

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Music stops randomly and controls stop working on Samsung Note 8.

PlanPremiumCountry Australia DeviceSamsung Galaxy Note 8Operating SystemAndroid 8.0.0 My Question or Issue The app stops playing randomly. The song displayed on the screen is not what is playing, it is usually the first song that I started with. I ha...

Newbie

Plan Premium Country  Australia  Device Samsung Galaxy Note 8 Operating System Android 8.0.0   My Question or Issue  The app stops playing randomly. The song displayed o...

radiohead46

Casual Listener

1110 Views

2 replies

6 likes

music stops playing
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[Android] Track player doesn't open after October update

Edit: Reinstalled app and problem was fixed. Just got to wait for everything to download again. PlanPremiumCountryUKDeviceOnePlus 5TOperating SystemAndroid 8.0.1 My Question or IssueAfter the most recent update (8.4.75.670) I can no longer open the t...

Newbie

Edit: Reinstalled app and problem was fixed. Just got to wait for everything to download again.   Plan Premium Country UK Device OnePlus 5T Operating System Android 8.0.1   My Qu...

270 Views

0 replies

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Superuser Contribution Music doesn't stop when I receive a call

Hi, I'm a premium user on an HTC 10 running Android Oreo.For a while now, when I'm listening to music and I receive a call the music does not stop to let me hear my ringtone, it keeps playing, so I don't realize someone is calling unless I'm looking ...

Casual Listener

Hi, I'm a premium user on an HTC 10 running Android Oreo. For a while now, when I'm listening to music and I receive a call the music does not stop to let me hear my ringtone, it keep...

carlaprocacc

Casual Listener

1285 Views

2 replies

0 likes

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[Help] Downloaded Playlist can be play, but without sound?!

PlanPremiumCountry MalaysiaDeviceA Windows 8 with Spotify installed and An Android Box with 4.0.3 versionOperating SystemWindows 8Android 4.0.3 My Question or IssueWe have an Android box that setup and link with the speaker & sound system.We have a P...

Casual Listener

Plan Premium Country  Malaysia Device A Windows 8 with Spotify installed and An Android Box with 4.0.3 version Operating System Windows 8 Android 4.0.3   My Question or Issue We ...

RBKJ

Casual Listener

355 Views

1 replies

0 likes

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Spotify stuck on loading screen

PlanPremiumCountry IsraelDeviceGalaxy S7Operating SystemAndroid My Question or Issue At least 3 months my spotify stuck everytime on loading screen when im trying chose another song, it takes around a minute and than it writes "go online" even when i...

Newbie

  Plan Premium Country  Israel Device Galaxy S7 Operating System Android   My Question or Issue  At least 3 months my spotify stuck everytime on loading screen when im ...

486 Views

0 replies

0 likes

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Problema de reprodução

PlanoPrêmioPaís Brasil Android Samsung Algumas músicas simplesmente não reproduzem Não é nem adicionarE não são poucas Outras pessoasE não toca Já o appJá sai e entrei na conta Já cancelei assinatura e voltei a pagar

Newbie

  Plano Prêmio País  Brasil   Android Samsung    Algumas músicas simplesmente não reproduzem  Não é nem adicionar E não são poucas  Outras pessoas E não...

253 Views

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Ditching spotify

PlanPremiumCountry JapanDevicehonor 9Operating SystemAndroid Oreo, My Question or Issue The amount of music that has been stripped from my playlists, is just unbearable. I notice new songs disappearing everyday, Jay Z, daft punk most recently. You ne...

Regular

  Plan Premium Country  Japan Device honor 9 Operating System Android Oreo,   My Question or Issue  The amount of music that has been stripped from my playlists, i...

swashbucklin89

Regular

486 Views

2 replies

0 likes

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Whats happening to the app in Android?!

Whats going on witrh Premium?!I've used it for years with a few platforms.On Android all the downloads are disappearing, yet the SD card shows as full. The option to delete the downloads has gone, so I have to reinstall the app once or twice per mont...

Music Fan

Whats going on witrh Premium?! I've used it for years with a few platforms. On Android all the downloads are disappearing, yet the SD card shows as full.  The option to delete the download...

tyoga1

Music Fan

482 Views

1 replies

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App pausing,crushing samsung j8

Hi, I recently buaght a new phone (samsung j8) and my spotify app keeps stopping/crashing I tried the suggestions I read online none of them worked. Please help.Thank you!

Newbie

Hi, I recently buaght a new phone (samsung j8) and my spotify app keeps stopping/crashing I tried the suggestions I read online none of them worked. Please help. Thank you!  

297 Views

0 replies

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Phone keeps crashing

Hi thanks for the message but I'm having awful trouble with Spotify. As soon as a song starts playing on my app it's crashes and returns to my phone's home page. I have the premium account for now but no point in having it if the thing keeps crashing...

Newbie

Hi thanks for the message but I'm having awful trouble with Spotify. As soon as a song starts playing on my app it's crashes and returns to my phone's home page. I have the premium account for now bu...

344 Views

0 replies

0 likes

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Playlists not loading on Home tab

PlanFree/PremiumCountry DeviceOne plus 6Operating SystemAndroid Oreo My Question or Issue Black space where the playlists should load

Newbie

Plan Free/Premium Country   Device One plus 6 Operating System Android Oreo   My Question or Issue  Black space where the playlists should load

211 Views

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