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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

110943 Views

26 replies

3 likes

  • 110943 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Gig Goer

223365 Views

143 replies

11 likes

Android
autoplay
bluetooth
  • 223365 Views
  • 143 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

580419 Views

79 replies

3 likes

  • 580419 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

477899 Views

577 replies

40 likes

Account
Free
  • 477899 Views
  • 577 replies
  • 40 likes

Can't play music on Google Home Mini (ITA Assistant)

I have 2 google home mini in the house.One is working fine, the other refuse to play music with Spotify.Assistant is in italian and when i aks for music in italian he says to me that he couldn't help me. When i ask in english, he starts the music... ...

Newbie

  I have 2 google home mini in the house. One is working fine, the other refuse to play music with Spotify. Assistant is in italian and when i aks for music in italian he says to me that he c...

713 Views

0 replies

0 likes

Google Assistant
Google Home Mini
  • 713 Views
  • 0 replies
  • 0 likes

can't access some albums - green circle spinning and stuck

PlanPremium DeviceGalaxy S7Operating SystemAndroid Oreo,8.0.0 My Question or Issuecan't access some albums - green circle spinning and stucki try to get into an album - and it's stuck - a screenshot attached it happens randomaly - some albums are acc...

Regular

Plan Premium   Device Galaxy S7 Operating System Android Oreo,8.0.0   My Question or Issue can't access some albums  - green circle spinning and stuck i try to get into ...

955 Views

0 replies

2 likes

album
green circle stuck
stuck
  • 955 Views
  • 0 replies
  • 2 likes

My spotify keep playing a list on sara play list.

PlanFree/PremiumCountry CanadaDeviceSamsung Galaxy 9,Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue When I play my spotify on my phone it plays for a while and then asks or just switches on a playlist from sara. Which I ...

Newbie

  Plan Free/Premium Country  Canada Device Samsung Galaxy 9, Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  When I play my spotif...

547 Views

0 replies

0 likes

  • 547 Views
  • 0 replies
  • 0 likes

Podcasts on android app

PlanPremiumCountry IsraelDeviceXiaomi Redmi note 4 My Question or Issue Im trying to listen to a couple of israeli podcasts. Its working i my web player (Google Chrome, Windows 10) but bot on my cell app. In the app i can download it but not play it,...

Newbie

Plan Premium Country  Israel Device Xiaomi Redmi note 4   My Question or Issue  Im trying to listen to a couple of israeli podcasts. Its working i my web player (Google Chrome,...

351 Views

0 replies

0 likes

  • 351 Views
  • 0 replies
  • 0 likes

Not playing next song in search results.

PlanPremiumCountry AustraliaDeviceHTCOperating SystemLatest Android as of November 2018 My Question or IssueI think this feature has been changed. I'd like to know how to change it back. When I search for a song or artist, then go to the 'see all son...

Newbie

  Plan Premium Country  Australia Device HTC Operating System Latest Android as of November 2018   My Question or Issue I think this feature has been changed. I'd like to kn...

reedbook36

Casual Listener

1330 Views

1 replies

4 likes

  • 1330 Views
  • 1 replies
  • 4 likes

It won't let me add some songs?

On android, some songs it won't work when I click the heart. It mostly works but some songs just won't add. Underdog Raps by Kyle Massey was one I remember trying to add and it wouldn't let me. If it's just the song, please let me know.Edit: Okay so ...

Newbie

On android, some songs it won't work when I click the heart. It mostly works but some songs just won't add. Underdog Raps by Kyle Massey was one I remember trying to add and it wouldn't let me. If it...

752 Views

0 replies

0 likes

  • 752 Views
  • 0 replies
  • 0 likes

Concerts section gone after browse button removed

PlanPremiumCountryUKDeviceSony Xperia Operating SystemAndroid My Question or IssueI can't see the 'concerts' section in the spotify app now that the browse button has been removed the most recent update. Spotify own help page states to select the now...

Regular

Plan Premium Country UK Device Sony Xperia    Operating System Android   My Question or Issue I can't see the 'concerts' section in the spotify app now that the browse butto...

KristinM89

Newbie

1642 Views

2 replies

0 likes

Browse
Concerts
  • 1642 Views
  • 2 replies
  • 0 likes

Nothing loads on first try

PlanPremiumCountryUSADeviceOnePlus 6TOperating SystemAndroid 9 My Question or Issue Whenever I try to navigate into an album, playlist, or menu, it simply shows a dark background with the green loading circle which spins indefinitely. I have to go ba...

Casual Listener

Plan Premium Country USA Device OnePlus 6T Operating System Android 9   My Question or Issue  Whenever I try to navigate into an album, playlist, or menu, it simply shows a dark b...

410 Views

0 replies

1 likes

  • 410 Views
  • 0 replies
  • 1 likes

Problem Adding Songs

My Question or Issue I'm having trouble adding songs and albums to my library, i can't do it for some reason, they don't add to the library..

Regular

  My Question or Issue  I'm having trouble adding songs and albums to my library, i can't do it for some reason, they don't add to the library..

547 Views

0 replies

1 likes

Albums
songs
  • 547 Views
  • 0 replies
  • 1 likes

Solved!! Display bug on taller aspect ratio

PlanPremiumCountry BrazilDeviceXiaomi Mi A2 LiteOperating SystemAndroid One (8.1) My Issue The device that I'm having problems on has a 19:9 aspect ratio. The app has a big gap in the bottom, between the end of the app and the start of the buttons. S...

Newbie

Plan Premium Country  Brazil Device Xiaomi Mi A2 Lite Operating System Android One (8.1)   My Issue  The device that I'm having problems on has a 19:9 aspect ratio. The app h...

RockstarFischer

Composer

1427 Views

1 replies

0 likes

Android 8.1
display bug
  • 1427 Views
  • 1 replies
  • 0 likes

How can I participate in Spotify Android beta program?

PlanPremiumCountry TurkeyDeviceSamsung Galaxy J7 j730FOperating SystemAndroid 7.0 My Question or Issue I want to participate in Spotify Android beta program.

Visitor

Plan Premium Country  Turkey Device Samsung Galaxy J7 j730F Operating System Android 7.0   My Question or Issue  I want to participate in Spotify Android beta program.

AeroZ

Composer

1470 Views

2 replies

0 likes

  • 1470 Views
  • 2 replies
  • 0 likes

Solved!! How to download Just a single track and not the entire album in Android??

PlanPremiumCountry ItalyDeviceWiko sunnyOperating SystemAndroid Can I dowload Just a single track and not the entire album?

Casual Listener

Plan Premium Country  Italy Device Wiko sunny Operating System Android   Can I dowload Just a single track and not the entire album?

RockstarFischer

Composer

2947 Views

3 replies

0 likes

  • 2947 Views
  • 3 replies
  • 0 likes

Music downloaded but still after a while goes dark

PlanPremium Country Ireland Operating SystemAndroid 8.1 My Question or IssueI have my music downloaded and have premium when I am playing music on my phone it works perfectly no problem. but when I use it on my other device android 8.1 the music is d...

Newbie

  Plan Premium    Country  Ireland   Operating System Android 8.1   My Question or Issue I have my music downloaded and have premium when I am playing music o...

316 Views

0 replies

0 likes

  • 316 Views
  • 0 replies
  • 0 likes

problems with spotify and android about the artist's information

PlanPremiumCountry italyDevicehuaweyOperating Systemandroid My Question or Issueno track and album information when i stream spotify via bluethooth with my android (huawey p10 lite). i should switch off and switch on my multimedia audio in the settin...

Newbie

Plan Premium Country  italy Device huawey Operating System android   My Question or Issue no track and album information when i stream spotify via bluethooth with my android (huaw...

309 Views

0 replies

0 likes

  • 309 Views
  • 0 replies
  • 0 likes

I cant listen to an artist songs

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountry USAOperating systemAndroid My Question or Issue I want to listen to an artist. I search them up and go to the son...

Newbie

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country  USA Operating system Android   My Quest...

RockstarFischer

Composer

540 Views

1 replies

1 likes

  • 540 Views
  • 1 replies
  • 1 likes

Moving downloads from internal storage to external storage

PlanPremiunCountryUnited StatesDeviceAT&T Samsung Galaxy S9 PlusOperating SystemAndroid Oreo My Question or IssueI just purchased a MicroSD card for my phone to expand my storage and capacity so I could store more music, photos, videos, etc. I had se...

Music Fan

Plan Premiun Country United States Device AT&T Samsung Galaxy S9 Plus Operating System Android Oreo   My Question or Issue I just purchased a MicroSD card for my phone to expand my...

RockstarFischer

Composer

538 Views

1 replies

1 likes

  • 538 Views
  • 1 replies
  • 1 likes

Sharing to Instagram Story Not Working

PlanFree/PremiumCountry INDONESIADeviceSAMSUNG GALAXY NOTE 9Operating SystemAndroid 8.1.0 My Question or Issue Why i cant found instagram stories on my share menu? Already updated spotify to latest version and also for instagram. I also tried to clea...

Regular

Plan Free/Premium Country  INDONESIA Device SAMSUNG GALAXY NOTE 9 Operating System Android 8.1.0     My Question or Issue   Why i cant found instagram stories on my sh...

Michaelb2202

Regular

896 Views

4 replies

0 likes

  • 896 Views
  • 4 replies
  • 0 likes

Playlists and saved music gone from android

Hello, I'm having a problem I can't find a single fix for. I had roommate who thought they could decide what I had on my phone and kept deleting my spotify. Now that's all over with but I can't retrieve my saved music or playlists, I've tried resetti...

Newbie

Hello, I'm having a problem I can't find a single fix for. I had roommate who thought they could decide what I had on my phone and kept deleting my spotify. Now that's all over with but I can't retri...

307 Views

0 replies

0 likes

  • 307 Views
  • 0 replies
  • 0 likes

Sharing doesn't work anymore

When sharing a song by SMS to friends etc, its just a garbled link that does nothing. I've uninstalled app and re-installed, no difference. Friends are same (primarily Android). I have an S9, what is going on? This is irrtating as heck as we're alway...

Music Fan

When sharing a song by SMS to friends etc, its just a garbled link that does nothing. I've uninstalled app and re-installed, no difference. Friends are same (primarily Android). I have an S9, what is...

382 Views

0 replies

0 likes

  • 382 Views
  • 0 replies
  • 0 likes

Sorry Something Went Wrong, That didnt work please have another go

Hello I have a Samsung Galaxy s8 i had been using the app very well and now it has been about a week were i keep getting the same error message " Sorry, Something Went Wrong. That Didn't Work. Please Have Another Go" and it does not let me look for n...

Newbie

Hello I have a Samsung Galaxy s8 i had been using the app very well and now it has been about a week were i keep getting the same error message " Sorry, Something Went Wrong. That Didn't Work. Please...

1101 Views

0 replies

2 likes

  • 1101 Views
  • 0 replies
  • 2 likes