Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 902 Views
  • 0 replies
  • 4 likes

Superuser Contribution Blank Screen

Country UKDeviceSamsung Galaxy J5 (2016)Operating SystemAndroid 7.1.1 My Question or Issue So,app doesn't show playlist as app usually does.Just lefts a blank space;First time happening,Thanks in advance

Screenshot.jpg
  • Newbie
  •   Country UK Device Samsung Galaxy J5 (2016) Operating System Android 7.1.1    My Question or Issue  So,app doesn't show playlist as app usually does. Just lefts a blank ...
  • Guido
  • Spotify Legend
  • 294 Views
  • 1 replies
  • 0 likes
  • 294 Views
  • 1 replies
  • 0 likes

[Chromecast] Must force close the app to discover cast devices

Copying from https://community.spotify.com/t5/Android/Please-fix-chromecast-with-Spotify/m-p/2459136 since it's marked "Solved" even though it's not solved. Happens on two different Android phones (Pixel 2 & Note and on three Chromecast devices. - Yo...

  • Casual Listener
  • Copying from https://community.spotify.com/t5/Android/Please-fix-chromecast-with-Spotify/m-p/2459136 since it's marked "Solved" even though it's not solved. Happens on two different Android phones (P...
  • PippoAe
  • Casual Listener
  • 330 Views
  • 1 replies
  • 1 likes
  • 330 Views
  • 1 replies
  • 1 likes

Superuser Contribution Problem with downloading songs

PlanPremium DeviceMotorola Moto G4Operating SystemAndroid 7.0 My Question or Issue I have a playlist containing 500+ songs. Now I want to download these songs to listen to offline. Originally I have set it to be saved on the SD-card. But for some rea...

  • Casual Listener
  • Plan Premium  Device Motorola Moto G4 Operating System Android 7.0   My Question or Issue  I have a playlist containing 500+ songs. Now I want to download these songs to listen...
  • Peter
  • Spotify Legend
  • 1055 Views
  • 5 replies
  • 0 likes
  • 1055 Views
  • 5 replies
  • 0 likes

"playback failed" message

Free US Blu Energy XL Android 5.1 I was listening to a playlist and a video was gonna play. But it said "playback failed" and it froze.

  • Visitor
  •   Free    US    Blu Energy XL Android    5.1   I was listening to a playlist and a video was gonna play. But it said "playback failed" and it froze.&n...
  • 538 Views
  • 0 replies
  • 0 likes
  • Android
    Spotify
    support
  • 538 Views
  • 0 replies
  • 0 likes

Spotify Connect Blank List?

StandardUSASamsung Galaxy S7 ActiveAndroid When I select "Spotify" as the input on my receiver and go to my phone to press the Devices button under a song, the list shows up with nothing. It has "How-to" connect to PC, Speaker, etc. Thats all there i...

  • Regular
  • Standard USA Samsung Galaxy S7 Active Android     When I select "Spotify" as the input on my receiver and go to my phone to press the Devices button under a song, the list shows u...
  • GreenHawk84
  • Regular
  • 841 Views
  • 2 replies
  • 1 likes
  • Connect
  • 841 Views
  • 2 replies
  • 1 likes

Unable to login after app updated

Hi team, I used to listen to music on Spotify smoothly for a while using my xiaomi a1 phone. However, last night the app was updated and it logged me out automatically, when I tried to come back using my Facebook account, I cannot login anymore! Have...

  • Newbie
  • Hi team,   I used to listen to music on Spotify smoothly for a while using my xiaomi a1 phone. However, last night the app was updated and it logged me out automatically, when I tried to come ...
  • 259 Views
  • 0 replies
  • 0 likes
  • 259 Views
  • 0 replies
  • 0 likes

Content not showing

PlanPremiumCountry Israel account but living in Iceland.DeviceChinese Android (I'm sure that's not the reason for the issue!)Operating SystemAndroid 7.1.1 My Question or Issue So when I'm on the Home tab I only see the header and not the recommended ...

  • Casual Listener
  • Plan Premium Country  Israel account but living in Iceland. Device Chinese Android (I'm sure that's not the reason for the issue!) Operating System Android 7.1.1   My Question or I...
  • 302 Views
  • 0 replies
  • 0 likes
  • 302 Views
  • 0 replies
  • 0 likes

View album, artist, or song radio not working

PlanPremiumCountry USDeviceSamsung Galaxy s8Operating System Android Oreo My Question or Issue When listening to a song the "song radio", "view album", and "view artist" are unavailable and no longer highlighted for access. I've included a picture.

  • Newbie
  • Plan Premium Country  US Device Samsung Galaxy s8 Operating System  Android Oreo   My Question or Issue  When listening to a song the "song radio", "view album", an...
  • AeroZ
  • Composer
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

Superuser Contribution LG V30 Issues

I'm having issues with the task bar shortcut where it won't update what is actually playing or respond at all to comands. The app itself seems to function fine but with this shortcut broken, it's quite annoying. My microphone/controller headphones wo...

  • Casual Listener
  • I'm having issues with the task bar shortcut where it won't update what is actually playing or respond at all to comands. The app itself seems to function fine but with this shortcut broken, it's qui...
  • BryceBloomfield
  • Casual Listener
  • 2268 Views
  • 10 replies
  • 2 likes
  • 2268 Views
  • 10 replies
  • 2 likes

SD card help

PlanPremiumCountry Canada DeviceSamsung s7Operating SystemAndroid Oreo My Question or IssueMy data that i transfer to my sd card just won't stay and end up getting reset to storage.. Then i have to download them all over again to storage. I have alwa...

  • Newbie
  • Plan Premium Country  Canada  Device Samsung s7 Operating System Android Oreo   My Question or Issue My data that i transfer to my sd card just won't stay and end up get...
  • 269 Views
  • 0 replies
  • 1 likes
  • 269 Views
  • 0 replies
  • 1 likes

Playlist restart before ending

PlanPremiumCountryFR DeviceXiaomi Redmi 4 PrimeOperating SystemAndroid My Question or IssueI've a playlist with more than 350 songs and i add some songs every weeks. My problem is simple, i don't see all songs, i've enabled the shuffle mode and disab...

  • Casual Listener
  • Plan Premium Country FR  Device Xiaomi Redmi 4 Prime Operating System Android   My Question or Issue I've a playlist with more than 350 songs and i add some songs every weeks. M...
  • 316 Views
  • 0 replies
  • 1 likes
  • 316 Views
  • 0 replies
  • 1 likes

Superuser Contribution Historias de Instagram

No me aparece la opcion "historias de Instagram" para compartir la musica que escucho. Ya actalize las 2 aplicaciones y sigue sin aparecer

  • Newbie
  • No me aparece la opcion "historias de Instagram" para compartir la musica que escucho. Ya actalize las 2 aplicaciones y sigue sin aparecer
  • Peter
  • Spotify Legend
  • 2269 Views
  • 1 replies
  • 2 likes
  • 2269 Views
  • 1 replies
  • 2 likes

Shuffle Bug on Smart TV

PlanPremiumCountryAustraliaDeviceSmart TVOperating SystemLatest Android OS for TV (updated recently) My Question or IssueHey guys! I am not sure if this is specific to my Smart TV or Spotify in general, but your shuffle mechanics seem to be behaving ...

  • Regular
  • Plan Premium Country Australia Device Smart TV Operating System Latest Android OS for TV (updated recently)   My Question or Issue Hey guys! I am not sure if this is specific to my Sma...
  • VWormwood
  • Newbie
  • 3643 Views
  • 1 replies
  • 3 likes
  • bug
    randomization
    shuffle
  • 3643 Views
  • 1 replies
  • 3 likes

Solved!! When listening to Spotify on my phone I keep getting disrupted by Another Device

PlanPremiumCountry United States of America Device(LG K20 V)Operating System(Andriod Version 7.0) My Question or Issue When attempting to listen to music on my phone, or on my desktop I keep having my listening experience interrupted by a message say...

  • Casual Listener
  •   Plan Premium Country  United States of America  Device (LG K20 V) Operating System (Andriod Version 7.0)   My Question or Issue  When attempting to listen to mus...
  • musicstreamr824
  • Casual Listener
  • 1698 Views
  • 1 replies
  • 0 likes
  • 1698 Views
  • 1 replies
  • 0 likes

Superuser Contribution Se cierra la APP después de un tiempo

Nunca he tenido ningún problema de este tipo, pero desde que me repararon el móvil al instalar la última actualización se me cierra la APP sola más o menos a las 2 canciones y media. Y te da igual esté en el coche con el bluetooth o en casa con el mó...

  • Casual Listener
  • Nunca he tenido ningún problema de este tipo, pero desde que me repararon el móvil al instalar la última actualización se me cierra la APP sola más o menos a las 2 canciones y media. Y te da igual es...
  • Peter
  • Spotify Legend
  • 485 Views
  • 1 replies
  • 0 likes
  • 485 Views
  • 1 replies
  • 0 likes

Superuser Contribution Screen Issues

PlanPremiumCountry BrazilDeviceSamsung Galaxy S8Operating SystemAndroid 8 My Question or Issue Sometimes one screen keeps frozen in my phone, and another one, functional, gets on top of the previous one. I've attached a screenshot. I don't really kno...

  • Newbie
  • Plan Premium Country  Brazil Device Samsung Galaxy S8 Operating System Android 8   My Question or Issue  Sometimes one screen keeps frozen in my phone, and another one, funct...
  • Peter
  • Spotify Legend
  • 463 Views
  • 3 replies
  • 1 likes
  • 463 Views
  • 3 replies
  • 1 likes

Cant see the album art and controls on lock screen?

PlanPremiumCountry CanadaDeviceSamsung Galaxy Note 9Operating SystemAndroid OreoMy Question or Issue Is there a way to bring the album art and controlls from the second image to the first in the lock screen? I know that it looks like that on iphone b...

  • Newbie
  •   Plan Premium Country  Canada Device Samsung Galaxy Note 9 Operating System Android Oreo My Question or Issue  Is there a way to bring the album art and controlls from ...
  • 295 Views
  • 0 replies
  • 0 likes
  • 295 Views
  • 0 replies
  • 0 likes

Superuser Contribution Can't toggle 'Download using cellular'

PlanPremiumCountry UK Device(Samsung Galaxy S8)Operating System(Android Oreo) My Question or IssueLike the subject says, I can't select the 'Download using cellar' option ie. it is permanently set to off. Any help greatly appreciated. Have got downlo...

  • Newbie
  •   Plan Premium Country UK   Device (Samsung Galaxy S8) Operating System (Android Oreo)   My Question or Issue Like the subject says, I can't select the 'Download using ...
  • Peter
  • Spotify Legend
  • 1167 Views
  • 2 replies
  • 0 likes
  • 1167 Views
  • 2 replies
  • 0 likes

Song stops playing at random times

PlanPremiumCountry MalaysiaDeviceVivo Y81Operating SystemAndroid 8.1.0 My Question or IssueWhy do my songs sometimes randomly stop playing. I can't really say the app crashes whenever that happens because the app is still running. But the song just w...

  • Casual Listener
  • Plan Premium Country  Malaysia Device Vivo Y81 Operating System Android 8.1.0   My Question or Issue Why do my songs sometimes randomly stop playing. I can't really say the app cr...
  • 314 Views
  • 0 replies
  • 0 likes
  • 314 Views
  • 0 replies
  • 0 likes