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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

110954 Views

26 replies

3 likes

  • 110954 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Gig Goer

223396 Views

143 replies

11 likes

Android
autoplay
bluetooth
  • 223396 Views
  • 143 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

580434 Views

79 replies

3 likes

  • 580434 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

477933 Views

577 replies

40 likes

Account
Free
  • 477933 Views
  • 577 replies
  • 40 likes

Shuffle mode for "Songs" playlist can't be disabled

Hi. Previosly I could listen to songs in my collection in the chronological order. Now there's a shuffle by default and I can't find the way to desable it. Both on Mac on on my phone. Could you please help? Thanks PlanPremiumCountry UKDevice(Huawei)O...

Casual Listener

Hi.  Previosly I could listen to songs in my collection in the chronological order. Now there's a shuffle by default and I can't find the way to desable it. Both on Mac on on my phone. Could yo...

AeroZ

Composer

495 Views

1 replies

0 likes

  • 495 Views
  • 1 replies
  • 0 likes

Spotify App install error on Google Play

PlanPremiumCountry UKDeviceSamsung Galaxy 7 edge model SM-G935FOperating SystemAndriod 8.0.0 My Question or Issue My phone received an android update, I think a security patch, after that the Spotify app which had never had any issues simply dissapea...

Newbie

Plan Premium Country  UK Device Samsung Galaxy 7 edge model SM-G935F Operating System Andriod 8.0.0   My Question or Issue  My phone received an android update, I think a sec...

594 Views

0 replies

0 likes

  • 594 Views
  • 0 replies
  • 0 likes

Massive battery drain with BMW connected

PlanPremiumCountryNorwayDeviceSamsung Galaxy 9Operating SystemAndroid 8.0.0 My IssueUsing Spotify Music (ver 8.4.77.779) together with BMW Connected (ver 6.0.0.4962). No updates available for either app. In some cases I have a massive battey usage by...

Newbie

  Plan Premium Country Norway Device Samsung Galaxy 9 Operating System Android 8.0.0   My Issue Using Spotify Music (ver 8.4.77.779) together with BMW Connected (ver 6.0.0.4962)....

RockstarFischer

Composer

773 Views

1 replies

0 likes

  • 773 Views
  • 1 replies
  • 0 likes

Problems with the informations on Plan Assign

Plan Bank SlipFree/Premium: Free to PremiumCountry: Brazil Device: Motorola Moto G5S Plus Operating System Android 7.1.1 My Question or IssueI've assigned te Premium by ticket, and selected the 3-month plan, for R$50,00, some months ago, and the begg...

Newbie

Plan Bank Slip Free/Premium: Free to Premium Country: Brazil   Device: Motorola Moto G5S Plus   Operating System Android 7.1.1     My Question or Issue I've assigned te ...

298 Views

0 replies

0 likes

  • 298 Views
  • 0 replies
  • 0 likes

I never use Shuffle Play

Plan: PremiumCountry: UKDevice: OneplusOperating System: Android My Question or IssueI never use the 'Shuffle Play' button. It's difficult to play an album without a 'Play' button, so this very is frustrating. I know there is an interwined arrows but...

Newbie

Plan: Premium Country:  UK Device: Oneplus Operating System: Android   My Question or Issue I never use the 'Shuffle Play' button.   It's difficult to play an album without a '...

375 Views

0 replies

0 likes

  • 375 Views
  • 0 replies
  • 0 likes

Where are the predefined Radio categories gone?

I've a premium account buy no longer have the previous Radio functionality, i.e I can't pick a radio station based on a genre or a decade for example. Best I can find is song or artist radio which is not much use to me. Has been this been removed? Ed...

Music Fan

I've a premium account buy no longer have the previous Radio functionality, i.e I can't pick a radio station based on a genre or a decade for example. Best I can find is song or artist radio which is...

451 Views

0 replies

0 likes

  • 451 Views
  • 0 replies
  • 0 likes

Superuser Contribution Can’t turn shuffle off

Very often a like or dislike button appears where usually there is a shuffle button. At this moment my shuffle is on and I want to turn it off. Does anyone know how I can turn off shuffle when this happens? And Is there any way at all to make the lik...

Newbie

Very often a like or dislike button appears where usually there is a shuffle button. At this moment my shuffle is on and I want to turn it off. Does anyone know how I can turn off shuffle when this h...

Katerina

Spotify Legend

634 Views

1 replies

0 likes

  • 634 Views
  • 1 replies
  • 0 likes

Changes of New Versions

PlanPremiumCountryGermany Operating System Android My Question or Issue Where can i find an overview what has changed in newer Versions?Just got an Update for Android to Version 8.4.78.530 and like to know what is new, changed or maybe fixed.Same goe...

Newbie

Plan Premium Country Germany  Operating System  Android   My Question or Issue  Where can i find an overview what has changed in newer Versions? Just got an Update for An...

372 Views

0 replies

0 likes

  • 372 Views
  • 0 replies
  • 0 likes

Superuser Contribution Can't Play Certain Songs From Albums

PlanPremiumCountry AustraliaDeviceGoogle Pixel 2Operating SystemAndroid 9 My Question or Issue The biggest issue I have with non-playable songs is with the Disney Tangled album. I can't play any of the songs sung by Mandy Moore or Zachary Levi on tha...

Casual Listener

Plan Premium Country  Australia Device Google Pixel 2 Operating System Android 9   My Question or Issue  The biggest issue I have with non-playable songs is with the Disney T...

Katerina

Spotify Legend

2349 Views

1 replies

0 likes

album
album problem
artists
Can't play songs
disney
won't load
won't play
  • 2349 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlists being added I don't want.

I keep getting top 50 playlists from other countries added to my playlist library and when I close and reopen the app, there's a random song playing instead of the one I was listening to. Is this a bug or is the service trying to annoy me onto premiu...

Newbie

I keep getting top 50 playlists from other countries added to my playlist library and when I close and reopen the app, there's a random song playing instead of the one I was listening to. Is this a b...

Katerina

Spotify Legend

646 Views

1 replies

0 likes

  • 646 Views
  • 1 replies
  • 0 likes

Superuser Contribution Private session not working

PlanPremiumCountry United StatesDeviceSamsung Galaxy s7Operating SystemAndroid My Question or Issue The private session feature has not been working for the past month or so. I have checked my account to make sure my premium subscription is up to dat...

Newbie

Plan Premium Country  United States Device Samsung Galaxy s7 Operating System Android   My Question or Issue  The private session feature has not been working for the past mo...

Katerina

Spotify Legend

3941 Views

1 replies

1 likes

  • 3941 Views
  • 1 replies
  • 1 likes

unable to open certain albums

Recently I run in a very weird problem. If I try to open a Coldplay album, the app shows the updating green circle and nothing more. I can turn back to the Artist, try another album, and happens the same.It is even stranger because if I save the albu...

Newbie

Recently I run in a very weird problem. If I try to open a Coldplay album, the app shows the updating green circle and nothing more. I can turn back to the Artist, try another album, and happens the ...

346 Views

0 replies

0 likes

  • 346 Views
  • 0 replies
  • 0 likes

Superuser Contribution Cant download using cellular about to cancel spotify

When I toggle on or off download using cellular nothing works or downloads. I have gone through many forums on here trying to solve. My phone is NOT dual SIM, one SIM card. Ive tried factory reset, removing app and sd card and restarting it all, ive ...

Newbie

  When I toggle on or off download using cellular nothing works or downloads. I have gone through many forums on here trying to solve. My phone is NOT dual SIM, one SIM card. Ive tried factory ...

Katerina

Spotify Legend

622 Views

1 replies

0 likes

  • 622 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shuffle Play Borked

PlanPremium CountryUSA DevicePixel 2 Operating SystemAnrdoid 9 My Question or IssueShuffle play has been acting up lately. Any time I try to play all the songs in my library on shuffle, the randomness runs dry very quickly. Clicking "Shuffle Play" wi...

Casual Listener

Plan Premium   Country USA   Device Pixel 2   Operating System Anrdoid 9   My Question or Issue Shuffle play has been acting up lately. Any time I try to play al...

Katerina

Spotify Legend

433 Views

1 replies

0 likes

  • 433 Views
  • 1 replies
  • 0 likes

Superuser Contribution Erro na ativação Premium

Plan Free/Premium - Premium ainda não ativoad Country Brasil Device Motorola Operating System Android My Question or Issue Ola, boa tarde. Efetuei a solicitação do pacote Premium para minha conta porém até o momento não foi ativado. Recebi no dia seg...

Newbie

Plan Free/Premium - Premium ainda não ativoad Country  Brasil Device Motorola Operating System Android   My Question or Issue Ola, boa tarde.   Efetuei a solici...

Katerina

Spotify Legend

487 Views

1 replies

0 likes

  • 487 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcast starts over automatically

PlanPremiumCountry USDeviceGoogle Pixel XLOperating SystemAndroid 9 Pie My Question or IssueWhen listening to a podcast, after pausing for a period of time, the podcast restarts.

Casual Listener

Plan Premium Country  US Device Google Pixel XL Operating System Android 9 Pie   My Question or Issue When listening to a podcast, after pausing for a period of time, the podcast ...

Katerina

Spotify Legend

984 Views

1 replies

1 likes

bug
podcast
Podcasts error
  • 984 Views
  • 1 replies
  • 1 likes

Superuser Contribution Queue

PlanPremiumCountry Device Samsung note 5 My Question or Issue Why does queue not work when i am casting through google ? It worked before!! Fix it!

Casual Listener

Plan Premium Country   Device  Samsung note 5     My Question or Issue  Why does queue not work when i am casting through google ?  It worked before!!  Fix...

Peter

Spotify Legend

529 Views

1 replies

0 likes

  • 529 Views
  • 1 replies
  • 0 likes

A random playlist appeared using the same name as one my playlists

PlanI'm using premium Country USA My Question or IssueSo I just opened up the Spotify app to download some songs and a random playlist listed as Ez's Hits (2) appeared in my playlists tab, it's filled with some songs I have downloaded and some random...

Newbie

  Plan I'm using premium  Country  USA   My Question or Issue So I just opened up the Spotify app to download some songs and a random playlist listed as Ez's Hits (2) appea...

432 Views

0 replies

0 likes

  • 432 Views
  • 0 replies
  • 0 likes

Not Showing on Notification Bar

PlanPremiumCountry USSDeviceOnePlus 6Operating SystemAndroid 9; OxygenOS 9.0.2 My Question or Issue I'm not getting the Spotify icon on the notification bar while playing music. I've tried turning on notifications for the app through settings as well...

Newbie

Plan Premium Country  USS Device OnePlus 6 Operating System Android 9; OxygenOS 9.0.2   My Question or Issue  I'm not getting the Spotify icon on the notification bar while p...

MaxineMone

Newbie

1296 Views

1 replies

0 likes

  • 1296 Views
  • 1 replies
  • 0 likes

No songs available offline.

In the past few months/year i downloaded bunch of music to my phone for offline listening, but i was mostly listening online recently.Yesterday i wanted to listen while flying home and found that none of the downloaded music is available. The Android...

Newbie

In the past few months/year i downloaded bunch of music to my phone for offline listening, but i was mostly listening online recently. Yesterday i wanted to listen while flying home and found that n...

390 Views

0 replies

0 likes

  • 390 Views
  • 0 replies
  • 0 likes