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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

387777 Views

545 replies

34 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8043 Views

0 replies

7 likes

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  • 7 likes

Music pauses whenever I unlock my phone

PlanFreeCountry United StateaDeviceGalaxy Note 9Operating SystemAndroid oreo My Question or Issue Whenever I unlock my device with music playing in the background, it pauses by itself. Its started 3 days ago.

Newbie

Plan Free Country  United Statea Device Galaxy Note 9 Operating System Android oreo   My Question or Issue  Whenever I unlock my device with music playing in the background, ...

369 Views

0 replies

1 likes

  • 369 Views
  • 0 replies
  • 1 likes

Fail app

Plan/PremiumCountry ColombiaS8+Operating System, Android Oreo My Question or Issue Good morningMy application does not freeze, the logos of another list are kept in other sites of the application interface; I never stop listening to music, I can cont...

Newbie

      Plan /Premium Country  Colombia S8+ Operating System , Android Oreo   My Question or Issue   Good morning My application does not freeze, the lo...

303 Views

0 replies

1 likes

  • 303 Views
  • 0 replies
  • 1 likes

Superuser Contribution advertisments on a premium account

.PlanPremiumCountry swedenDeviceOneplus 3Operating SystemAndroid 8 My Question or Issue I keep getting adverts about albums on my premium account. The biggest problem is that they are completly irrelevant ads about music I have never in my life liste...

Roadie

. Plan Premium Country  sweden Device Oneplus 3 Operating System Android 8   My Question or Issue  I keep getting adverts about albums on my premium account. The biggest pro...

Guido

Spotify Legend

352 Views

1 replies

0 likes

  • 352 Views
  • 1 replies
  • 0 likes

Superuser Contribution Multiple bugs

PlanPremium Country Uk DeviceSony Xperia XZ Premium Operating SystemAndroid 8.0.0 My Question or Issue Sometimes when I open the app and try and play a downloaded playlist it randomly starts, stops, skips tracks back and forward, turns the volume up ...

Newbie

Plan Premium  Country  Uk  Device Sony Xperia XZ Premium  Operating System Android 8.0.0   My Question or Issue  Sometimes when I open the app and try and play...

Guido

Spotify Legend

550 Views

1 replies

0 likes

Google Assistant Integration
no audio
random pausing
  • 550 Views
  • 1 replies
  • 0 likes

I can't login anymore after the update on my phone

PlanPremiumCountry The NetherlandsDeviceHuawei P10Operating SystemAndroid My Question or Issue My phone updated the spotify app today. Since the update, I can't login anymore. When I fill in my password, the app signed in for 1 second and than log me...

Newbie

    Plan Premium Country  The Netherlands Device Huawei P10 Operating System Android   My Question or Issue  My phone updated the spotify app today. Since the upd...

298 Views

0 replies

0 likes

  • 298 Views
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Solved!!Superuser Contribution Bass Buzzing

PlanPremiumCountry TurkeyDeviceXiomi Black SharkOperating SystemAndroid Oreo My Question or Issue My headphones are buzzing whenever i listen to high bass songs ive checked its not somthing with my headphones i didn't have any buzzing on google play ...

Newbie

Plan Premium Country  Turkey Device Xiomi Black Shark Operating System Android Oreo   My Question or Issue  My headphones are buzzing whenever i listen to high bass songs ive...

Guido

Spotify Legend

764 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Superuser Contribution Spotify Not filling 18:9 displays

PlanPremiumCountryU.S.DeviceMoto G6 (and any other device running stock android)My Problem-Hi,I am a spotify premium user and it is unbelivable how the dev team at spotify hasn't fixed this problem. On 18:9 displays (Moto g6) spotify leaves a black b...

Newbie

Plan Premium Country U.S. Device Moto G6 (and any other device running stock android) My Problem- Hi, I am a spotify premium user and it is unbelivable how the dev team at spotify hasn't fixe...

Katerina

Spotify Legend

633 Views

1 replies

3 likes

  • 633 Views
  • 1 replies
  • 3 likes

Solved!! Log in with Facebook on Android phone not working

PlanPremiumCountry LuxembourgDeviceSamsung SM-G900F Operating SystemAndroid My Question or Issue When trying to play music, the app told me that I am no connected to the internet. I have tried logging out and now I cannot log in again. Usually I log ...

Casual Listener

Plan Premium Country  Luxembourg Device Samsung SM-G900F  Operating System Android   My Question or Issue  When trying to play music, the app told me that I am no connec...

Robin251

Casual Listener

741 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

Playlist

Plan PremiumCountry Mexico Device Huawei Operating System Android 7.0My Question or IssueWhenever I try to add a new song to my general Playlist or if you will, Downloads the checkmark turns green but when I check to look for the song, it's not there...

Newbie

  Plan          Premium Country           Mexico  Device            Huawei  Operating Syst...

277 Views

0 replies

0 likes

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App won't "play from search" after update.

My spotify updated today and now will no longer play searched songs by search. As soon as you select a song out of whatever you searched for, it opens a playlist based on the song you chose, instead of playing the next song. What's the reasoning? It ...

Newbie

My spotify updated today and now will no longer play searched songs by search.    As soon as you select a song out of whatever you searched for,   it opens a playlist based on t...

430 Views

0 replies

1 likes

  • 430 Views
  • 0 replies
  • 1 likes

Can't play podcasts

PlanPremiumCountry IsraelDevicexiaomi MI s5Operating SystemAndroidMy Question or Issue My spotefy stopped playing podcasts. The play option disappeared and there is an option to download but it never works and chapters aren't being downloaded.

Newbie

Plan Premium Country  Israel Device xiaomi MI s5 Operating System Android My Question or Issue  My spotefy stopped playing podcasts. The play option disappeared and there is an opt...

535 Views

0 replies

0 likes

Podcasts error
  • 535 Views
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Auto-Sync downloaded content with new phone

PlanPremiumCountryUSADevicePixel XL 3Operating SystemAndroid 9 My Question or IssueI have been using Spotify as my primary music app for a long time now. Over the years I have downloaded a bunch of playlists - half of which I dont even remember.I hav...

Newbie

Plan Premium Country USA Device Pixel XL 3 Operating System Android 9   My Question or Issue I have been using Spotify as my primary music app for a long time now. Over the years I hav...

335 Views

0 replies

0 likes

  • 335 Views
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Problem with stream and download quality

PlanremiumCountry DeviceXiaomi mi 6Operating SystemMiui 10 My Question or Issue Every few days I need to enter my settings and change my streaming and download quality to the highest ,for some reason it always changes to the default setting (stream:"...

Newbie

  Plan remium Country   Device Xiaomi mi 6 Operating System Miui 10   My Question or Issue  Every few days I need to enter my settings and change my streaming and downl...

260 Views

0 replies

0 likes

  • 260 Views
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Chromecast devices list ceases to update

PlanPremiumCountrySwedenDeviceSamsung S5 MiniOperating SystemAndroid 6.0.1 My Question or IssueWhen the Spotify app has been running for a couple of hours and I have had my phone on different networks and come home again, the list of Chromecast devic...

Regular

Plan Premium Country Sweden Device Samsung S5 Mini Operating System Android 6.0.1   My Question or Issue When the Spotify app has been running for a couple of hours and I have had my...

HowardMarks

Composer

339 Views

1 replies

0 likes

  • 339 Views
  • 1 replies
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Taking up too much space on phone

PlanPremiumCountry united states of americaDevicesamsungOperating Systemandroid My Question or Issue The app is taking over 7.0 gb of space on my phone and I dont have anything downloaded to it. I deleted the cache , data and reinstalled the app but ...

Newbie

Plan Premium Country  united states of america Device samsung Operating System android     My Question or Issue  The app is taking over 7.0 gb of space on my phone and ...

HowardMarks

Composer

513 Views

1 replies

0 likes

phone space
problem
  • 513 Views
  • 1 replies
  • 0 likes

Wifes albums playing on my phone?

When I'm listening to my premium Spotify offline it still plays my wife's albums that I've not got downloaded on my phone, how do I stop this?

Casual Listener

When I'm listening to my premium Spotify offline it still plays my wife's albums that I've not got downloaded on my phone, how do I stop this?

Gazr

Casual Listener

385 Views

2 replies

0 likes

  • 385 Views
  • 2 replies
  • 0 likes

Android app keeping previous view on top of other view

PlanPremiumCountry UkDeviceSamsung s8 My Question or IssueOkay so this is going to be hard to explain but the screenshot shows it. So when I click on something or change screens sometimes the previous screen stays on top of the other screen. It's com...

Casual Listener

  Plan Premium Country  Uk Device Samsung s8   My Question or Issue Okay so this is going to be hard to explain but the screenshot shows it. So when I click on something or ch...

Puffacake

Casual Listener

327 Views

2 replies

0 likes

  • 327 Views
  • 2 replies
  • 0 likes

All my downloaded songs got deleted

PremiumCountry GermanyDeviceLG V20 (LG-H990)Operating SystemAndroid 7, Android Oreo My Question or Issue So i don't know why but this problem keeps reoccuring it already happend like five times and it pissses me off. I alreadys pay a service and sudd...

Newbie

Premium Country  Germany Device LG V20 (LG-H990) Operating System Android 7, Android Oreo   My Question or Issue  So i don't know why but this problem keeps reoccuring it...

223 Views

0 replies

0 likes

  • 223 Views
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private session in android

PremiumCountry NorwayDeviceSamsung S8 Galaxy Operating SystemAndroid oreo My Question or IssueOne day I should set Spotidy to private session it wont work. I had to remove the app and reinsstall it. Then it works until next time I should do it. But n...

Newbie

Premium Country  Norway Device Samsung S8 Galaxy  Operating System Android oreo   My Question or Issue One day I should set Spotidy to private session it wont work. I had to r...

553 Views

0 replies

0 likes

  • 553 Views
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How would I open the accessibility menu

Plan: premium Country: United Kingdom Device: honor 9 liteOperating System: Android Oreo I'm having problems with getting to the accessibility menu, and was wondering if any of you know where it would be on Spotify version 8

Newbie

Plan: premium  Country: United Kingdom  Device: honor 9 lite Operating System: Android Oreo   I'm having problems with getting to the accessibility menu, and was wondering if any ...

HowardMarks

Composer

2942 Views

1 replies

0 likes

accessibility
menu
navigation
  • 2942 Views
  • 1 replies
  • 0 likes