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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35990 Views
  • 64 replies
  • 25 likes
  • 35990 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874116 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874116 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25574 Views
  • 3 replies
  • 0 likes
  • 25574 Views
  • 3 replies
  • 0 likes

All sorts of problems with Spotify on Oreo

PlanPremiumCountry UKDevice(LG G6)Operating System(Android Oreo,)My Question or IssueThe Android app on Oreo is a complete disaster, and I'm on the edge of moving to another provider. These are some of the comprehensive list of problems: - Google OK ...

  • Newbie
  • Plan Premium Country  UK Device (LG G6) Operating System (Android Oreo,) My Question or Issue The Android app on Oreo is a complete disaster, and I'm on the edge of moving to anoth...
  • forcedrevival
  • Gig Goer
  • 2296 Views
  • 1 replies
  • 0 likes
  • 2296 Views
  • 1 replies
  • 0 likes

Can't access freakonomics podcasts anymore

PlanPremiumCountry UKDevice(Samsung Galaxy 9)Operating SystemAndroid My Question or Issue Since a couple of weeks / months I can't properly access freakonomics radio podcasts anymore . This is very weird as all other podcasts I usually listen to rema...

  • Newbie
  • Plan Premium Country  UK Device (Samsung Galaxy 9) Operating System Android   My Question or Issue  Since a couple of weeks / months I can't properly access freakonomics radi...
  • 293 Views
  • 0 replies
  • 0 likes
  • Podcasts
  • 293 Views
  • 0 replies
  • 0 likes

stuck in offline mode (OnePlus X)

Hi CommunitySeems like the Spotify appy got stuck in offline mode on my OnePlus X. I switched it to OFFLINE for a 2 week trip to France, in order to be able to listen to some offline content without accidentaly getting into data roaming. At a certain...

  • Newbie
  • Hi Community Seems like the Spotify appy got stuck in offline mode on my OnePlus X.  I switched it to OFFLINE for a 2 week trip to France, in order to be able to listen to some offline co...
  • songassistant
  • Composer
  • 517 Views
  • 1 replies
  • 0 likes
  • 517 Views
  • 1 replies
  • 0 likes

My spotify keep loging out

PlanPremiumCountry TurkeyDeviceXperia XAOperating SystemAndroid 7.0 My Question or IssueWhen i try use spotify whitout internet my downloaded song wans't show up so i clear the data and reinstall spotify. Right now when i try to use spotify whitout i...

  • Newbie
  • Plan Premium Country  Turkey Device Xperia XA Operating System Android 7.0   My Question or Issue When i try use spotify whitout internet my downloaded song wans't show up so...
  • songassistant
  • Composer
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist names

PlanPremiumCountry USDeviceSamsung Galaxy S9Operating SystemAndroid Oreo My Question or Issue When listening to my own playlists, it shows my long system-generated username behind my playlist. It is very ugly to look at and I think it should atleast ...

  • Visitor
  •   Plan Premium Country  US Device Samsung Galaxy S9 Operating System Android Oreo   My Question or Issue  When listening to my own playlists, it shows my long system-ge...
  • TomLegend
  • Spotify Legend
  • 3267 Views
  • 1 replies
  • 1 likes
  • 3267 Views
  • 1 replies
  • 1 likes

App overlapping issue

PlanPremiumCountryIrelandDeviceSamsung Galaxy 7 EdgeOperating SystemAndroid Oreo (8.0.0)App version 8.4.68.911 armV7 My Question or Issue Hello,Sometime the App just overlap the interface and make it impossible to use.You can still scroll up or down ...

  • Casual Listener
  • Plan Premium Country Ireland Device Samsung Galaxy 7 Edge Operating System Android Oreo (8.0.0) App version 8.4.68.911 armV7   My Question or Issue   Hello, Sometime the A...
  • Jose_M
  • Spotify Star
  • 828 Views
  • 3 replies
  • 0 likes
  • Android
    Android 8
    overlay
  • 828 Views
  • 3 replies
  • 0 likes

Alarm Clock can't connect to Spotify

PlanPremiumCountry USADeviceMoto G6Operating SystemAndroid Oreo My Question or Issue I have the Google Clock app set up to use Spotify as an alarm but on a handful of occasions it has said it can't connect to Spotify. When I look at my phone after st...

  • Casual Listener
  • Plan Premium Country  USA Device Moto G6 Operating System Android Oreo   My Question or Issue  I have the Google Clock app set up to use Spotify as an alarm but on a han...
  • 1055 Views
  • 0 replies
  • 0 likes
  • Alarm
  • 1055 Views
  • 0 replies
  • 0 likes

Can´t connect to Sonos with spotify on android

PlanPremiumCountryGermanyDeviceOnePlus 3Operating SystemAndroid 8 My Question or IssueSince months I can´t connect to Sonos with the Spotify Android app. In the connect section I don´t see the Sonos devices. If I connect via the Windows App there is ...

  • Newbie
  • Plan Premium Country Germany Device OnePlus 3 Operating System Android 8   My Question or Issue Since months I can´t connect to Sonos with the Spotify Android app. In the connect secti...
  • 301 Views
  • 0 replies
  • 0 likes
  • 301 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify doesn't always start with my DAC

PlanPremiumCountryEngland DeviceMotorola Moto GOperating SystemAndroid My Question or IssueSpotify doesn't always start with my DAC (Via 'on the go' USB Cable) - sometimes it just works perfectly - other times it won't start'

  • Newbie
  • Plan Premium Country England   Device Motorola Moto G Operating System Android   My Question or Issue Spotify doesn't always start with my DAC (Via 'on the go' USB Cable) - somet...
  • TomLegend
  • Spotify Legend
  • 330 Views
  • 1 replies
  • 0 likes
  • 330 Views
  • 1 replies
  • 0 likes

How to turn off the Behind the Lyrics. Even option is not working

PlanPremiumCountry AustraliaDeviceGalaxy s8 plusOperating SystemAndroid oreo My Question or Issue How to turn off the BTL???Even i turn off it from the optionIt is still showing to me the BTL automaticallyI don't wanna see the useless content otherwi...

  • Newbie
  • Plan Premium Country  Australia Device Galaxy s8 plus Operating System Android oreo   My Question or Issue  How to turn off the BTL??? Even i turn off it from the option It...
  • Billy-J
  • Spotify Star
  • 714 Views
  • 1 replies
  • 0 likes
  • 714 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't load artist page and other pages

I can play never played songs. I have a wifi connection, a pretty good one, i have acess in other apps. Also if i use mobile data, I also have the same thing. The thing is: the artist link is grey and can't go into. Sometimes this back to normal, but...

  • Newbie
  • I can play never played songs.   I have a wifi connection, a pretty good one, i have acess in other apps. Also if i use mobile data, I also have the same thing.   The thing is: the arti...
  • TomLegend
  • Spotify Legend
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't use app when minimized (Android)

The app doesn't work when minimized, I can't click to pause, play or change music.Can anyone help me?

  • Newbie
  • The app doesn't work when minimized, I can't click to pause, play or change music. Can anyone help me?
  • Katerina
  • Spotify Legend
  • 990 Views
  • 1 replies
  • 0 likes
  • 990 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Music Videos

Plan: PremiumCountry: BrazilDevice: Bluboo S1Operating System: Android 7.1 My Question or Issue I already have tha last version of Android in my cellphone but the Spotify app doesn't recognize. To the app, my cellphone has a earlier version and I can...

  • Newbie
  • Plan: Premium Country: Brazil Device: Bluboo S1 Operating System: Android 7.1   My Question or Issue  I already have tha last version of Android in my cellphone but the Spotify a...
  • TomLegend
  • Spotify Legend
  • 386 Views
  • 1 replies
  • 0 likes
  • 386 Views
  • 1 replies
  • 0 likes

Superuser Contribution Thumbs Up/Down not available on next song

PlanPremiumCountryUkDeviceSamsung Galaxy 8 plusOperating SystemAndroid Oreo My Question or IssueHi, I am having problems with thumbs up/down icon, in that when I have selected it for a song, the icon doesn't reset itself when the next song plays. I h...

  • Casual Listener
  • Plan Premium Country Uk Device Samsung Galaxy 8 plus Operating System Android Oreo   My Question or Issue Hi, I am having problems with thumbs up/down icon, in that when I have se...
  • Jemi
  • Spotify Legend
  • 323 Views
  • 3 replies
  • 0 likes
  • 323 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify starts playing automatially when on bluetooth

PlanPremiumDeviceSamsung Galaxy 7Operating SystemAndroid Oreo My Question or Issue Hello. I have a bluetooth speaker in my bedroom and I've been using Spotify to play music on it ever since I became a member. A month ago something changed. I noticed ...

  • Newbie
  • Plan Premium Device Samsung Galaxy 7 Operating System Android Oreo   My Question or Issue  Hello. I have a bluetooth speaker in my bedroom and I've been using Spotify to play m...
  • samrussell
  • Casual Listener
  • 7257 Views
  • 4 replies
  • 6 likes
  • 7257 Views
  • 4 replies
  • 6 likes

Huawei P20 (lite) app issues

PlanPremiumCountryThe NetherlandsDeviceHuawei P20 LiteOperating SystemAndroid oreo 8.0.0 My Question or Issue I've been having some issues with the Spotify app since I've switched to a new phone (Huawei p20 Lite).- The 'album view' display often free...

  • Newbie
  • Plan Premium Country The Netherlands Device Huawei P20 Lite Operating System Android oreo 8.0.0   My Question or Issue  I've been having some issues with the Spotify app since I'v...
  • 1985 Views
  • 0 replies
  • 7 likes
  • 1985 Views
  • 0 replies
  • 7 likes

Solved!!Superuser Contribution Spotify using acceleration sensor

Hi! My question is why is Spotify using acceleration sensor if it doesn't have the "Running" feature anymore? Spotify version: 8.4.62.472 Thanks!

  • Composer
  • Hi!   My question is why is Spotify using acceleration sensor if it doesn't have the "Running" feature anymore?   Spotify version: 8.4.62.472   Thanks!
  • Daisy
  • Spotify Legend
  • 2432 Views
  • 8 replies
  • 0 likes
  • 2432 Views
  • 8 replies
  • 0 likes

Music stops for no reason

PlanPremiumCountryUK DeviceOnePlus 5TOperating SystemAndroid 8.1.0Spotify App Version8.4.68.911 armV7 My Question or IssueIn the last week or so Spotify on my phone just stops randomly. The timing is random - sometimes it plays for an hour no worries...

  • Newbie
  • Plan Premium Country UK   Device OnePlus 5T Operating System Android 8.1.0 Spotify App Version 8.4.68.911 armV7   My Question or Issue In the last week or so Spotify on my phon...
  • AeroZ
  • Composer
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

Search and browse functions don't work on Samsung Galaxy S8

My Question or Issue The search and browse functions do not work when using my Samsung Galaxy S8 even though I have offline mode turned off and am connected to wifi in my home. I do not think there's anything wrong with our wifi connection as it seem...

  • Newbie
  •     My Question or Issue  The search and browse functions do not work when using my Samsung Galaxy S8 even though I have offline mode turned off and am connected to wifi in my home....
  • 223 Views
  • 0 replies
  • 0 likes
  • 223 Views
  • 0 replies
  • 0 likes

Larger ICONS for driving

I have my phone on a dock while driving - however I find that the Skip buttons are so small, I have to concentrate a lot more to make sure I'm pressing the right button. I feel like instead a full picture of the Album Cover, the Skip, Rewind and Paus...

  • Newbie
  • I have my phone on a dock while driving - however I find that the Skip buttons are so small, I have to concentrate a lot more to make sure I'm pressing the right button. I feel like instead a full pi...
  • Jose_M
  • Spotify Star
  • 482 Views
  • 1 replies
  • 1 likes
  • 482 Views
  • 1 replies
  • 1 likes