Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Steppa
  • Newbie
  • 14823 Views
  • 55 replies
  • 17 likes
  • 14823 Views
  • 55 replies
  • 17 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 864677 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 864677 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 23387 Views
  • 3 replies
  • 0 likes
  • 23387 Views
  • 3 replies
  • 0 likes

What is this screen?

Plan Premium USA DeviceLG V30 +Operating SystemAndroid Oreo My Question or IssueThis is what I see while i'm listening. It doesn't show the screen with the album covers. Started happening out of nowhere.

  • Casual Listener
  • Plan     Premium   USA   Device LG V30 + Operating System Android Oreo   My Question or Issue This is what I see while i'm listening. It doesn't show the sc...
  • Schlomn22
  • Casual Listener
  • 273 Views
  • 5 replies
  • 0 likes
  • 273 Views
  • 5 replies
  • 0 likes

Is the spotify community run by bots?

it feels like whenever some people here ask a simple question about the spotify app like a bug or how to do this. Whether you talk postively or negatively, most of the time it gets a bot reply. And most of the time its not proper answers

  • Roadie
  •   it feels like whenever some people here ask a simple question about the spotify app like a bug or how to do this. Whether you talk postively or negatively, most of the time it gets a bot repl...
  • ImpTheLynx
  • Regular
  • 267 Views
  • 2 replies
  • 0 likes
  • 267 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify stops streaming when phone is locked or spotify closes

PlanPremiumCountry United StatesDeviceLG Stylo 3 PlusOperating SystemAndroid 7.0 My Question or Issue When I lock my phone, or close out of spotify, spotify will always stop streaming. I've used wired and bluetooth headphones, cleared the cache, and ...

  • Newbie
  • Plan Premium Country  United States Device LG Stylo 3 Plus Operating System Android 7.0   My Question or Issue  When I lock my phone, or close out of spotify, spotify will al...
  • SergioDavid
  • Roadie
  • 359 Views
  • 1 replies
  • 1 likes
  • 359 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify Samsung Galaxy 8+

PlanPremiumCountryU.S.A Device Operating SystemNewest Android Update My Question or IssueWhat is this basic music selector and why did it change? I used to be able to see the album cover and be able to slide throughout the song.

  • Newbie
  • Plan Premium Country U.S.A   Device   Operating System Newest Android Update   My Question or Issue What is this basic music selector and why did it change? I used to be abl...
  • SergioDavid
  • Roadie
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Superuser Contribution Credit card veritication did not cancel de operation

PlanFree and PremiumCountry BrazilDeviceMoto G4 PlusOperating SystemAndroid 7.0 My Question or Issue I have another Spotify account, i've created and upgrade to Premium on friday and got free 30 days until august 12. I find out today, that you guys a...

  • Newbie
  •   Plan Free and Premium Country  Brazil Device Moto G4 Plus Operating System Android 7.0   My Question or Issue  I have another Spotify account, i've created and upgrad...
  • SergioDavid
  • Roadie
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Superuser Contribution Different now playing screen.

PlanPremiumCountry U.S.ADeviceSamsung Galaxy S7Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I just noticed a different now playing screen today. I only noticed it when I was in the car. Can anyone tell me why the scree...

  • Newbie
  • Plan Premium Country  U.S.A Device Samsung Galaxy S7 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I just noticed a different now play...
  • SergioDavid
  • Roadie
  • 414 Views
  • 1 replies
  • 0 likes
  • 414 Views
  • 1 replies
  • 0 likes

Superuser Contribution Stuck on one artist in a loop

PlanPremiumCountryUS Happening on both android and windows On the way home I was listening to Spotify on my android phone. It went to an album called Volunteer by Old Crow Medicine show and keeps starting and repeating the early parts of songs. I had...

  • Newbie
  •   Plan Premium Country US     Happening on both android and windows  On the way home I was listening to Spotify on my android phone.  It went to an album called Volun...
  • SergioDavid
  • Roadie
  • 602 Views
  • 1 replies
  • 0 likes
  • 602 Views
  • 1 replies
  • 0 likes

I don't get why they removed the queue in the new update it's pretty stupid actually

Ever since the new update A lot of things changed which from i heard a made people mad like removing radio function for free users and such. I only use spotify for my saved songs but what i find annoying is that the queue is missing like i want to se...

  • Roadie
  • Ever since the new update A lot of things changed which from i heard a made people mad like removing radio function for free users and such. I only use spotify for my saved songs but what i find anno...
  • lumster49
  • Roadie
  • 1035 Views
  • 2 replies
  • 0 likes
  • 1035 Views
  • 2 replies
  • 0 likes

Local Files Not Downloading Onto Phone

Plan: PremiumCountry: USADevice: Pixel XLOperating System: ANDROID 8.0My Question or Issue: I have several playlists that contain only local files stored on my laptop. I tried downloading them onto my phone but they won't download. I tried clearing m...

  • Newbie
  • Plan: Premium Country: USA Device: Pixel XL Operating System: ANDROID 8.0 My Question or Issue:  I have several playlists that contain only local files stored on my laptop. I tried dow...
  • AeroZ
  • Composer
  • 707 Views
  • 2 replies
  • 1 likes
  • downloads
    files
    local
    local files
    Playlists
  • 707 Views
  • 2 replies
  • 1 likes

Now Playing display on Bluetooth

I've noticed a few posts about this "Car Mode" display that is happening under bluetooth. Theres no way there isnt a fix, I'm connected to a Mpow bluetooth adapter and that's hooked to my radio in a machine shop. I cant adjust the position of the son...

  • Casual Listener
  • I've noticed a few posts about this "Car Mode" display that is happening under bluetooth. Theres no way there isnt a fix, I'm connected to a Mpow bluetooth adapter and that's hooked to my radio in a ...
  • Clchase80
  • Music Fan
  • 1307 Views
  • 5 replies
  • 1 likes
  • 1307 Views
  • 5 replies
  • 1 likes

Solved!! Why can't I change quality/bitrate on my Android phone?

Phone is Moto g5plusLocation United KingdomOS is Android 7Hello - I could do with some help please. I thought Spotify Premium gave me access to higher bitrate than the free version. I have Premium installed on my Android phone. When I go to "Music Qu...

  • Casual Listener
  • Phone is Moto g5plus Location United Kingdom OS is Android 7 Hello - I could do with some help please.  I thought Spotify Premium gave me access to higher bitrate than the free version.&n...
  • Loxer
  • Community Legend
  • 10432 Views
  • 3 replies
  • 0 likes
  • 10432 Views
  • 3 replies
  • 0 likes

Track names not displayed correctly when moving on to next track

PlanPremiumCountry UKDeviceMotorola Moto G5SOperating SystemAndroid 7.1.1 App version 8.4.62.490 My Question or Issue Hi, this has been happening for a few weeks now, not just with the latest update. When I play a track (any track, online or offline,...

  • Casual Listener
  • Plan Premium Country  UK Device Motorola Moto G5S Operating System Android 7.1.1     App version 8.4.62.490     My Question or Issue   Hi, this has be...
  • thorpemike
  • Casual Listener
  • 319 Views
  • 1 replies
  • 0 likes
  • 319 Views
  • 1 replies
  • 0 likes

All music censored on my Galaxy S8

A lot of artists music just became censored for me on my phone however using the desktop app the songs are just fine. The censoring is just extremely annoying to listen to and was wondering is this an android issue or what exactly.PlanPremiumCountryU...

  • Newbie
  • A lot of artists music just became censored for me on my phone however using the desktop app the songs are just fine. The censoring is just extremely annoying to listen to and was wondering is this a...
  • Maybe_its_Aaron
  • Regular
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

[Android] Lack of 18:9 support, no 64-bit optimization, and not targeting 8.1 Oreo

It's 2018, and the Spotify app still has several internal issues that negativily impact the app's usability, performance, and just internal workings. The app still targets Android 6.0 Marshmallow, a release of Android from 2015. We're now into March ...

  • Composer
  • It's 2018, and the Spotify app still has several internal issues that negativily impact the app's usability, performance, and just internal workings. The app still targets Android 6.0 Marshmallow, a ...
  • osornios
  • Spotify Star
  • 1479 Views
  • 1 replies
  • 15 likes
  • Android
    Mobile
  • 1479 Views
  • 1 replies
  • 15 likes

Superuser Contribution Podcasts no longer an option on "Your Library" page

Today when I went to use Spotify in my Android App to listen to a Podcast I follow, the option of "Podcasts" no longer appeared on my "Your Library" page. Usually that's how I navigate to the Podcasts I follow quickly. But now to find the Podcasts I ...

  • Newbie
  • Today when I went to use Spotify in my Android App to listen to a Podcast I follow, the option of "Podcasts" no longer appeared on my "Your Library" page. Usually that's how I navigate to the Podcast...
  • p2219890
  • Casual Listener
  • 18481 Views
  • 22 replies
  • 42 likes
  • Android
    podcast
    Your Library
  • 18481 Views
  • 22 replies
  • 42 likes

Download over cellular disabled

PlanPremiumCountry UKDeviceS6Operating SystemAndroid My Question or Issue I am having the common issue of music keep downloading over cellular. I cannot turn it off as this feature is disabled !!! how do I enable it so I can at least stop it eating p...

  • Casual Listener
  • Plan Premium Country  UK Device S6 Operating System Android   My Question or Issue  I am having the common issue of music keep downloading over cellular. I cannot turn it off...
  • adesfreemusic
  • Casual Listener
  • 633 Views
  • 6 replies
  • 0 likes
  • 633 Views
  • 6 replies
  • 0 likes

S7 Edge - Music cutting out and buggy Spotify

Hey guys I'm running Premium and I've always had little quirks to the App on the Samsung S7 but it's got hidious since the last Samsung update. Version 8.4.62.490 The music will cut out after a few minutes after the phone screen is closed, similar to...

  • Casual Listener
  •   Hey guys   I'm running Premium and I've always had little quirks to the App on the Samsung S7 but it's got hidious since the last Samsung update.   Version 8.4.62.490  &nb...
  • Stoedandbroke
  • Newbie
  • 612 Views
  • 1 replies
  • 0 likes
  • 612 Views
  • 1 replies
  • 0 likes

Now Playing Screen

PlanPremiumCountry USA Device Samsung Galaxy 9Operating SystemAndroid My Question or Issue My Now Playing display has changed to this very basic screen and regardless of whether or not I have the behind the lyrics option selected in my settings, it s...

  • Casual Listener
  • Plan Premium Country  USA  Device  Samsung Galaxy 9 Operating System Android   My Question or Issue   My Now Playing display has changed to this very basic screen a...
  • user-removed
  • Not applicable
  • 2514 Views
  • 4 replies
  • 1 likes
  • display screen
    Now playing
    now playing screen
  • 2514 Views
  • 4 replies
  • 1 likes

Spotify NEEDS to be brought up to scale for larger to displays

Premium/ United States Pixel 2 XL My issue is the app is horribly not brought up to scale for larger display devices. Even for smaller displays the UI could be better. 1st screenshot(music menu) : The bar at the bottom could be lowered, and the top b...

  • Gig Goer
  • Premium/ United States   Pixel 2 XL   My issue is the app is horribly not brought up to scale for larger display devices. Even for smaller displays the UI could be better.   1st ...
  • Loxer
  • Community Legend
  • 521 Views
  • 1 replies
  • 1 likes
  • 521 Views
  • 1 replies
  • 1 likes

Solved!! Extreme quality no longer available for streaming--only "Very High"

Plan - PremiumPhone: Verizon Galaxy Note 8OS: Android 8, May 1, 2018 security update Spotify Android player v8.4.55.521 armV7 Under Music Quality > Streaming > there is no longer an option for "Extreme Qualtiy". The options are now Low..Normal..High....

  • Regular
  • Plan - Premium Phone: Verizon Galaxy Note 8 OS: Android 8, May 1, 2018 security update   Spotify Android player v8.4.55.521 armV7   Under Music Quality > Streaming > there is no...
  • Archon810
  • Regular
  • 61485 Views
  • 17 replies
  • 4 likes
  • 61485 Views
  • 17 replies
  • 4 likes