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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

118444 Views

27 replies

4 likes

  • 118444 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Gig Goer

238659 Views

153 replies

11 likes

Android
autoplay
bluetooth
  • 238659 Views
  • 153 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

599590 Views

79 replies

3 likes

  • 599590 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

SomeoneWhoWantToHelp

Newbie

492109 Views

581 replies

42 likes

Account
Free
  • 492109 Views
  • 581 replies
  • 42 likes

Sharing to Instagram Story Not Working

PlanFree/PremiumCountry INDONESIADeviceSAMSUNG GALAXY NOTE 9Operating SystemAndroid 8.1.0 My Question or Issue Why i cant found instagram stories on my share menu? Already updated spotify to latest version and also for instagram. I also tried to clea...

Regular

Plan Free/Premium Country  INDONESIA Device SAMSUNG GALAXY NOTE 9 Operating System Android 8.1.0     My Question or Issue   Why i cant found instagram stories on my sh...

Michaelb2202

Regular

919 Views

4 replies

0 likes

  • 919 Views
  • 4 replies
  • 0 likes

Playlists and saved music gone from android

Hello, I'm having a problem I can't find a single fix for. I had roommate who thought they could decide what I had on my phone and kept deleting my spotify. Now that's all over with but I can't retrieve my saved music or playlists, I've tried resetti...

Newbie

Hello, I'm having a problem I can't find a single fix for. I had roommate who thought they could decide what I had on my phone and kept deleting my spotify. Now that's all over with but I can't retri...

313 Views

0 replies

0 likes

  • 313 Views
  • 0 replies
  • 0 likes

Sharing doesn't work anymore

When sharing a song by SMS to friends etc, its just a garbled link that does nothing. I've uninstalled app and re-installed, no difference. Friends are same (primarily Android). I have an S9, what is going on? This is irrtating as heck as we're alway...

Music Fan

When sharing a song by SMS to friends etc, its just a garbled link that does nothing. I've uninstalled app and re-installed, no difference. Friends are same (primarily Android). I have an S9, what is...

391 Views

0 replies

0 likes

  • 391 Views
  • 0 replies
  • 0 likes

Sorry Something Went Wrong, That didnt work please have another go

Hello I have a Samsung Galaxy s8 i had been using the app very well and now it has been about a week were i keep getting the same error message " Sorry, Something Went Wrong. That Didn't Work. Please Have Another Go" and it does not let me look for n...

Newbie

Hello I have a Samsung Galaxy s8 i had been using the app very well and now it has been about a week were i keep getting the same error message " Sorry, Something Went Wrong. That Didn't Work. Please...

1112 Views

0 replies

2 likes

  • 1112 Views
  • 0 replies
  • 2 likes

Shuffle mode for "Songs" playlist can't be disabled

Hi. Previosly I could listen to songs in my collection in the chronological order. Now there's a shuffle by default and I can't find the way to desable it. Both on Mac on on my phone. Could you please help? Thanks PlanPremiumCountry UKDevice(Huawei)O...

Casual Listener

Hi.  Previosly I could listen to songs in my collection in the chronological order. Now there's a shuffle by default and I can't find the way to desable it. Both on Mac on on my phone. Could yo...

AeroZ

Composer

504 Views

1 replies

0 likes

  • 504 Views
  • 1 replies
  • 0 likes

Spotify App install error on Google Play

PlanPremiumCountry UKDeviceSamsung Galaxy 7 edge model SM-G935FOperating SystemAndriod 8.0.0 My Question or Issue My phone received an android update, I think a security patch, after that the Spotify app which had never had any issues simply dissapea...

Newbie

Plan Premium Country  UK Device Samsung Galaxy 7 edge model SM-G935F Operating System Andriod 8.0.0   My Question or Issue  My phone received an android update, I think a sec...

607 Views

0 replies

0 likes

  • 607 Views
  • 0 replies
  • 0 likes

Massive battery drain with BMW connected

PlanPremiumCountryNorwayDeviceSamsung Galaxy 9Operating SystemAndroid 8.0.0 My IssueUsing Spotify Music (ver 8.4.77.779) together with BMW Connected (ver 6.0.0.4962). No updates available for either app. In some cases I have a massive battey usage by...

Newbie

  Plan Premium Country Norway Device Samsung Galaxy 9 Operating System Android 8.0.0   My Issue Using Spotify Music (ver 8.4.77.779) together with BMW Connected (ver 6.0.0.4962)....

RockstarFischer

Composer

799 Views

1 replies

0 likes

  • 799 Views
  • 1 replies
  • 0 likes

Problems with the informations on Plan Assign

Plan Bank SlipFree/Premium: Free to PremiumCountry: Brazil Device: Motorola Moto G5S Plus Operating System Android 7.1.1 My Question or IssueI've assigned te Premium by ticket, and selected the 3-month plan, for R$50,00, some months ago, and the begg...

Newbie

Plan Bank Slip Free/Premium: Free to Premium Country: Brazil   Device: Motorola Moto G5S Plus   Operating System Android 7.1.1     My Question or Issue I've assigned te ...

308 Views

0 replies

0 likes

  • 308 Views
  • 0 replies
  • 0 likes

I never use Shuffle Play

Plan: PremiumCountry: UKDevice: OneplusOperating System: Android My Question or IssueI never use the 'Shuffle Play' button. It's difficult to play an album without a 'Play' button, so this very is frustrating. I know there is an interwined arrows but...

Newbie

Plan: Premium Country:  UK Device: Oneplus Operating System: Android   My Question or Issue I never use the 'Shuffle Play' button.   It's difficult to play an album without a '...

384 Views

0 replies

0 likes

  • 384 Views
  • 0 replies
  • 0 likes

Where are the predefined Radio categories gone?

I've a premium account buy no longer have the previous Radio functionality, i.e I can't pick a radio station based on a genre or a decade for example. Best I can find is song or artist radio which is not much use to me. Has been this been removed? Ed...

Music Fan

I've a premium account buy no longer have the previous Radio functionality, i.e I can't pick a radio station based on a genre or a decade for example. Best I can find is song or artist radio which is...

461 Views

0 replies

0 likes

  • 461 Views
  • 0 replies
  • 0 likes

Superuser Contribution Can’t turn shuffle off

Very often a like or dislike button appears where usually there is a shuffle button. At this moment my shuffle is on and I want to turn it off. Does anyone know how I can turn off shuffle when this happens? And Is there any way at all to make the lik...

Newbie

Very often a like or dislike button appears where usually there is a shuffle button. At this moment my shuffle is on and I want to turn it off. Does anyone know how I can turn off shuffle when this h...

Katerina

Spotify Legend

654 Views

1 replies

0 likes

  • 654 Views
  • 1 replies
  • 0 likes

Changes of New Versions

PlanPremiumCountryGermany Operating System Android My Question or Issue Where can i find an overview what has changed in newer Versions?Just got an Update for Android to Version 8.4.78.530 and like to know what is new, changed or maybe fixed.Same goe...

Newbie

Plan Premium Country Germany  Operating System  Android   My Question or Issue  Where can i find an overview what has changed in newer Versions? Just got an Update for An...

378 Views

0 replies

0 likes

  • 378 Views
  • 0 replies
  • 0 likes

Superuser Contribution Can't Play Certain Songs From Albums

PlanPremiumCountry AustraliaDeviceGoogle Pixel 2Operating SystemAndroid 9 My Question or Issue The biggest issue I have with non-playable songs is with the Disney Tangled album. I can't play any of the songs sung by Mandy Moore or Zachary Levi on tha...

Casual Listener

Plan Premium Country  Australia Device Google Pixel 2 Operating System Android 9   My Question or Issue  The biggest issue I have with non-playable songs is with the Disney T...

Katerina

Spotify Legend

2375 Views

1 replies

0 likes

album
album problem
artists
Can't play songs
disney
won't load
won't play
  • 2375 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlists being added I don't want.

I keep getting top 50 playlists from other countries added to my playlist library and when I close and reopen the app, there's a random song playing instead of the one I was listening to. Is this a bug or is the service trying to annoy me onto premiu...

Newbie

I keep getting top 50 playlists from other countries added to my playlist library and when I close and reopen the app, there's a random song playing instead of the one I was listening to. Is this a b...

Katerina

Spotify Legend

657 Views

1 replies

0 likes

  • 657 Views
  • 1 replies
  • 0 likes

Superuser Contribution Private session not working

PlanPremiumCountry United StatesDeviceSamsung Galaxy s7Operating SystemAndroid My Question or Issue The private session feature has not been working for the past month or so. I have checked my account to make sure my premium subscription is up to dat...

Newbie

Plan Premium Country  United States Device Samsung Galaxy s7 Operating System Android   My Question or Issue  The private session feature has not been working for the past mo...

Katerina

Spotify Legend

3954 Views

1 replies

1 likes

  • 3954 Views
  • 1 replies
  • 1 likes

unable to open certain albums

Recently I run in a very weird problem. If I try to open a Coldplay album, the app shows the updating green circle and nothing more. I can turn back to the Artist, try another album, and happens the same.It is even stranger because if I save the albu...

Newbie

Recently I run in a very weird problem. If I try to open a Coldplay album, the app shows the updating green circle and nothing more. I can turn back to the Artist, try another album, and happens the ...

354 Views

0 replies

0 likes

  • 354 Views
  • 0 replies
  • 0 likes

Superuser Contribution Cant download using cellular about to cancel spotify

When I toggle on or off download using cellular nothing works or downloads. I have gone through many forums on here trying to solve. My phone is NOT dual SIM, one SIM card. Ive tried factory reset, removing app and sd card and restarting it all, ive ...

Newbie

  When I toggle on or off download using cellular nothing works or downloads. I have gone through many forums on here trying to solve. My phone is NOT dual SIM, one SIM card. Ive tried factory ...

Katerina

Spotify Legend

632 Views

1 replies

0 likes

  • 632 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shuffle Play Borked

PlanPremium CountryUSA DevicePixel 2 Operating SystemAnrdoid 9 My Question or IssueShuffle play has been acting up lately. Any time I try to play all the songs in my library on shuffle, the randomness runs dry very quickly. Clicking "Shuffle Play" wi...

Casual Listener

Plan Premium   Country USA   Device Pixel 2   Operating System Anrdoid 9   My Question or Issue Shuffle play has been acting up lately. Any time I try to play al...

Katerina

Spotify Legend

452 Views

1 replies

0 likes

  • 452 Views
  • 1 replies
  • 0 likes

Superuser Contribution Erro na ativação Premium

Plan Free/Premium - Premium ainda não ativoad Country Brasil Device Motorola Operating System Android My Question or Issue Ola, boa tarde. Efetuei a solicitação do pacote Premium para minha conta porém até o momento não foi ativado. Recebi no dia seg...

Newbie

Plan Free/Premium - Premium ainda não ativoad Country  Brasil Device Motorola Operating System Android   My Question or Issue Ola, boa tarde.   Efetuei a solici...

Katerina

Spotify Legend

495 Views

1 replies

0 likes

  • 495 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcast starts over automatically

PlanPremiumCountry USDeviceGoogle Pixel XLOperating SystemAndroid 9 Pie My Question or IssueWhen listening to a podcast, after pausing for a period of time, the podcast restarts.

Casual Listener

Plan Premium Country  US Device Google Pixel XL Operating System Android 9 Pie   My Question or Issue When listening to a podcast, after pausing for a period of time, the podcast ...

Katerina

Spotify Legend

997 Views

1 replies

1 likes

bug
podcast
Podcasts error
  • 997 Views
  • 1 replies
  • 1 likes