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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

387207 Views

545 replies

34 likes

Account
Free
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  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8037 Views

0 replies

7 likes

  • 8037 Views
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  • 7 likes

app stops when searching for music/doesn't discover

PlanFreeCountry NetherlandsDeviceOneplus 3TOperating SystemAndroid My Question or IssueI've just installed the app on my phone and it has two problems:.1) When I search for music, after typing 2-3 characters the app stops (it goes to the home screen ...

Newbie

Plan Free Country  Netherlands Device Oneplus 3T Operating System Android   My Question or Issue I've just installed the app on my phone and it has two problems:. 1) When I searc...

304 Views

0 replies

0 likes

  • 304 Views
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Still don't have the updated UI no matter how many times I updated the app

PlanPremiumCountry DeviceSony Xperia Z5Operating SystemAndroid Nougat 7.1.1 My Question or IssueEverybody has the updated UI, I'm downloading every update right away and still don't have the updated UI. My friend have the same phone and he has the ne...

Casual Listener

Plan Premium Country   Device Sony Xperia Z5 Operating System Android Nougat 7.1.1   My Question or Issue Everybody has the updated UI, I'm downloading every update right away and...

376 Views

0 replies

0 likes

  • 376 Views
  • 0 replies
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App keeps crashing samsung galaxy s9

PlanPremiumCountry United States DeviceSamsung Galaxy S9Operating SystemAndroid Oreo My Question or Issue My app keeps crashing. I have to constantly reopen app and press play or actually open. If I'm lucky I can play a full song. I have tried to ins...

Newbie

Plan Premium Country  United States  Device Samsung Galaxy S9 Operating System Android Oreo   My Question or Issue  My app keeps crashing. I have to constantly reop...

KateAlexandra1

Newbie

1038 Views

1 replies

12 likes

  • 1038 Views
  • 1 replies
  • 12 likes

Some playlists don't load having changed wifi network

PlanPremiumCountrySwedenDeviceSamsung 6 phoneOperating SystemAndroid My Question or IssueWhen switching from home wifi to work wifi (or any other wifi network) some playlists don't load, typically the Daily Mix and artist radio lists. I get an "you'r...

Casual Listener

Plan Premium Country Sweden Device Samsung 6 phone Operating System Android  My Question or Issue When switching from home wifi to work wifi (or any other wifi network) some playlists d...

291 Views

0 replies

0 likes

  • 291 Views
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Need to reinstall Spotify. Will I get my music and downloads back?

Hi, Looks like I need to reinstall Spotify on my Note 8 (Android 8.0.0) to fix an issue. Not too difficult, but I cannot find anywhere what is recovered after the reinstall. I assume the playlists are recovered via my (Premium) account, but what abou...

Newbie

Hi,   Looks like I need to reinstall Spotify on my Note 8 (Android 8.0.0) to fix an issue. Not too difficult, but I cannot find anywhere what is recovered after the reinstall.   I assum...

486 Views

0 replies

0 likes

  • 486 Views
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Superuser Contribution whistling noise

PlanpremiumCountry GreeceDevicegalaxy s7Operating Systemlatest android given by samsung My Question or Issue A few months ago while on vacas, I had connected my smartphone to my car (WV tiquan) via blutooth, and through it i was listening to spotify....

Casual Listener

Plan premium Country  Greece Device galaxy s7 Operating System latest android given by samsung   My Question or Issue  A few months ago while on vacas, I had connected my sma...

Jemi

Spotify Legend

1524 Views

8 replies

0 likes

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  • 8 replies
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Why does Spotify now force me to name new playlists?

I DO NOT LIKE the new Android App "feature" that forces me to name a newly created playlist. The old default naming worked just fine for most things and offered no impediments to custom naming if desired. How could the new default of naming the playl...

Regular

I DO NOT LIKE the new Android App "feature" that forces me to name a newly created playlist. The old default naming worked just fine for most things and offered no impediments to custom naming if des...

Wolfwood

Regular

6936 Views

38 replies

27 likes

  • 6936 Views
  • 38 replies
  • 27 likes

Can't Download

I've just downloaded spotify on my android .I got premium with the first two months free .I can't seem to download any music though. Some help would be greatly appreciated I have tried :Alowed cellular download Given all permissions in app settings G...

Newbie

I've just downloaded spotify on my android .I got premium with the first two months free .I can't seem to download any music though. Some help would be greatly appreciated   I have tried : Al...

NevaZyo

Newbie

489 Views

1 replies

0 likes

  • 489 Views
  • 1 replies
  • 0 likes

Can no longer login Galaxy Watch Pixel 3

PlanPremium CountryUSA DevicePixel 3 & Galaxy Watch Operating SystemAndroid P (PD1A.180720.031) & Tizen 4.0.0.1 My Question or IssueHad a Pixel 2 XL and was able to connect to spotify just fine on the Galaxy Watch. Now that I've upgraded to the Pixel...

Casual Listener

Plan Premium   Country USA   Device Pixel 3 & Galaxy Watch   Operating System Android P (PD1A.180720.031) & Tizen 4.0.0.1   My Question or Issue Had a Pixel 2...

567 Views

0 replies

1 likes

  • 567 Views
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  • 1 likes

Superuser Contribution listening to podcasts without downloading them

Hi,Lately, I haven't been able to listen to podcasts without downloading them (and when I do download them can't find them, I never manage to reach my Que). The only way to listen online to podcasts is when I press Edit, but this isn't an option with...

Casual Listener

Hi, Lately, I haven't been able to listen to podcasts without downloading them (and when I do download them can't find them, I never manage to reach my Que). The only way to listen online to podcast...

rflrfl

Casual Listener

840 Views

2 replies

0 likes

Podcasts
  • 840 Views
  • 2 replies
  • 0 likes

Up

PlanPremiumCountry UKDevice(Samsung Galaxy S7 Edge Operating SystemAndroid 8.0.0 My Question or Issue Latest update on Android has made the app very fustraing. I do love the new look but it's been let down by how unstable its become. I'm kicked out a...

Newbie

Plan Premium Country  UK Device (Samsung Galaxy S7 Edge  Operating System Android 8.0.0   My Question or Issue  Latest update on Android has made the app very fustraing....

Jose_M

Spotify Star

338 Views

1 replies

0 likes

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  • 1 replies
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Can't view artist or album

When listening to a song and I have the screen showing the album artwork, if I click on the 3 dots to bring up a menu and I select view artist or view album, it takes me back to the home page. This only started happening a couple of weeks ago. It use...

Newbie

When listening to a song and I have the screen showing the album artwork, if I click on the 3 dots to bring up a menu and I select view artist or view album, it takes me back to the home page. This o...

509 Views

0 replies

1 likes

  • 509 Views
  • 0 replies
  • 1 likes

Reading messages under [Android Auto] does not wotk when Spotify is installed

PlanPremiumCountryGermany DeviceSamsung Galaxy S7Operating SystemAndroid 8.0 My Question or IssueWhen using android auto reading messages (tested with Whatsapp and Threema) does not work. Message is not read but spotify starts playing music instead. ...

Casual Listener

  Plan Premium Country Germany  Device Samsung Galaxy S7 Operating System Android 8.0    My Question or Issue When using android auto reading messages (tested with What...

Seb_ger

Casual Listener

754 Views

2 replies

1 likes

  • 754 Views
  • 2 replies
  • 1 likes

Spotify closing by itself, i cant play music ir scroll through library as it just closes.

PlanSamsung Galaxy S9+Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueEvery time I boot up Spotify and play a song the app closes by itself and stops the music, if I'm scrolling through my library the app is also closing b...

Casual Listener

Plan Samsung Galaxy S9+ Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Every time I boot up Spotify and play a song the app closes by itself and stops...

khankilla

Casual Listener

1219 Views

3 replies

1 likes

App closing
  • 1219 Views
  • 3 replies
  • 1 likes

Playlists half grey and unplayable / undownloadable on mobile - fine on PC

Half of one of my old playlists is now grey and unplayable / undownloadable on my mobile (android) but is still fine on my PC and imac.The list is a shared list, and the songs in grey were all added from a different account (also mine) but not all of...

Newbie

  Half of one of my old playlists is now grey and unplayable / undownloadable on my mobile (android) but is still fine on my PC and imac. The list is a shared list, and the songs in grey were ...

363 Views

0 replies

0 likes

  • 363 Views
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  • 0 likes

Music stops randomly and controls stop working on Samsung Note 8.

PlanPremiumCountry Australia DeviceSamsung Galaxy Note 8Operating SystemAndroid 8.0.0 My Question or Issue The app stops playing randomly. The song displayed on the screen is not what is playing, it is usually the first song that I started with. I ha...

Newbie

Plan Premium Country  Australia  Device Samsung Galaxy Note 8 Operating System Android 8.0.0   My Question or Issue  The app stops playing randomly. The song displayed o...

radiohead46

Casual Listener

1168 Views

2 replies

6 likes

music stops playing
  • 1168 Views
  • 2 replies
  • 6 likes

[Android] Track player doesn't open after October update

Edit: Reinstalled app and problem was fixed. Just got to wait for everything to download again. PlanPremiumCountryUKDeviceOnePlus 5TOperating SystemAndroid 8.0.1 My Question or IssueAfter the most recent update (8.4.75.670) I can no longer open the t...

Newbie

Edit: Reinstalled app and problem was fixed. Just got to wait for everything to download again.   Plan Premium Country UK Device OnePlus 5T Operating System Android 8.0.1   My Qu...

311 Views

0 replies

0 likes

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Superuser Contribution Music doesn't stop when I receive a call

Hi, I'm a premium user on an HTC 10 running Android Oreo.For a while now, when I'm listening to music and I receive a call the music does not stop to let me hear my ringtone, it keeps playing, so I don't realize someone is calling unless I'm looking ...

Casual Listener

Hi, I'm a premium user on an HTC 10 running Android Oreo. For a while now, when I'm listening to music and I receive a call the music does not stop to let me hear my ringtone, it keep...

carlaprocacc

Casual Listener

1357 Views

2 replies

0 likes

  • 1357 Views
  • 2 replies
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[Help] Downloaded Playlist can be play, but without sound?!

PlanPremiumCountry MalaysiaDeviceA Windows 8 with Spotify installed and An Android Box with 4.0.3 versionOperating SystemWindows 8Android 4.0.3 My Question or IssueWe have an Android box that setup and link with the speaker & sound system.We have a P...

Casual Listener

Plan Premium Country  Malaysia Device A Windows 8 with Spotify installed and An Android Box with 4.0.3 version Operating System Windows 8 Android 4.0.3   My Question or Issue We ...

RBKJ

Casual Listener

400 Views

1 replies

0 likes

  • 400 Views
  • 1 replies
  • 0 likes