Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Hi all I recently left Google play music to join Spotify I really wish I hadn't as I'm having nothing but problems. First of all the phone I have is a Samsung s8plus. I have allowed all permissions reinstalled the app cleared the cache etc. The first...
Hi all I recently left Google play music to join Spotify I really wish I hadn't as I'm having nothing but problems. First of all the phone I have is a Samsung s8plus. I have allowed all perm...
Community Legend
1369 Views
5 replies
0 likes
PlanFree => PremiumCountry Netherlands Operating SystemAndroid 7 My Question or Issue:Exactly the same as in the link below, but apparantly I can't reply to that one anymore? https://community.spotify.com/t5/Android/I-m-not-getting-any-daily-mixes/td...
Plan Free => Premium Country Netherlands Operating System Android 7 My Question or Issue: Exactly the same as in the link below, but apparantly I can't reply to tha...
280 Views
0 replies
0 likes
Hello, in hope that somebody from the Spotify (Dev) team reads it: From my point of view you should honestly consider redesigning the podcast view again. With one of the latest update the UX became way worse. It was actually good before.Using version...
Hello, in hope that somebody from the Spotify (Dev) team reads it: From my point of view you should honestly consider redesigning the podcast view again. With one of the latest upda...
567 Views
0 replies
3 likes
PlanPremiumCountryAustralia DeviceSamsung Galaxy S8Operating SystemAndroid Oreo 8.0 My Question or Issue For the past few weeks the Browse, Search and Radio features have refused to work consistently. After using the app for a while (let's say anywhe...
Plan Premium Country Australia Device Samsung Galaxy S8 Operating System Android Oreo 8.0 My Question or Issue For the past few weeks the Browse, Search and Radio feature...
Spotify Legend
1008 Views
1 replies
6 likes
Hello,the bluetooth connection with my new Phone (Nokia 8 Android 8.1) always breaks when i start the App in my car (BMW F36). With my old Phone (HTC mini 2 Lineage OS 14) everything worked fine.There is no problem to stream music via BT with the car...
Hello, the bluetooth connection with my new Phone (Nokia 8 Android 8.1) always breaks when i start the App in my car (BMW F36). With my old Phone (HTC mini 2 Lineage OS 14) everything worked...
799 Views
0 replies
0 likes
Hello, i have Android 8.1 and Spotify 8.4.70.666 armV7. In the last 12 Days Spotify had 80MB Background Data while only 15 MB in Foreground. I don't understand why there needs to be so much background data. Can you please try to reduce it?
Hello, i have Android 8.1 and Spotify 8.4.70.666 armV7. In the last 12 Days Spotify had 80MB Background Data while only 15 MB in Foreground. I don't understand why there needs to be ...
384 Views
0 replies
0 likes
PlanFree/Premium....... FREECountry....... Australia Device Phone Android J5 Prime Operating System Windows 10 My Question or Issue. Have Free Spotify on Computer and Android Phone. Have own music library on Computer Spotify but cant transfer to Andr...
Plan Free/Premium....... FREE Country....... Australia Device Phone Android J5 Prime Operating System Windows 10 My Question or Issue. Have Free Spotify on ...
Roadie
266 Views
1 replies
0 likes
PlanPremiumCountry NetherlandsDeviceSamsung galaxy S8Operating SystemAndroid My Question or IssueAfter some time my spotify suddenly stops playing in the middle of a song. It happens only on my phone and not on my laptop. I've had this both when onli...
Plan Premium Country Netherlands Device Samsung galaxy S8 Operating System Android My Question or Issue After some time my spotify suddenly stops playing in the middle of a son...
586 Views
0 replies
0 likes
For ~ a month my wife has a problem that her phone starts randomly playing songs. We did uninstall of Spotify, and reinstall, and it did fix the problem, but only for a week, and then it's back. How/When:most commonly when she just finished phone cal...
For ~ a month my wife has a problem that her phone starts randomly playing songs. We did uninstall of Spotify, and reinstall, and it did fix the problem, but only for a week, and then it's b...
463 Views
0 replies
1 likes
PlanPremiumCountry ItalyDeviceSamsung Galaxy Note 5Operating SystemAndroid My Question or Issue Lately the app has been giving me trouble - when connected, the search function tells me I'm offline and simply doesn't work. Everything else is perfectly...
Plan Premium Country Italy Device Samsung Galaxy Note 5 Operating System Android My Question or Issue Lately the app has been giving me trouble - when conne...
1219 Views
0 replies
0 likes
PlanPremium (Family)CountryGermanyDeviceSamsung Galaxy S7Operating SystemAndroid 8.0.0 My Question or IssueSpotify is unable to connect to the internet every time I start the App (being in sleep mode as background task). I am definitely online and of...
Plan Premium (Family) Country Germany Device Samsung Galaxy S7 Operating System Android 8.0.0 My Question or Issue Spotify is unable to connect to the internet every time I start the...
590 Views
0 replies
5 likes
Issue #1- Music currently playing isn't appearing in my notification bar.Issue #2- When in the app, the song information banner freezes and doesn't keep up with the changing music. PlanPremiumCountry USDeviceSamsung Galaxy Note 8Operating SystemAndro...
Issue #1- Music currently playing isn't appearing in my notification bar. Issue #2- When in the app, the song information banner freezes and doesn't keep up with the changing music. Plan Pre...
289 Views
0 replies
0 likes
PlanPremiumCountryMexicoDeviceSamsung Galaxy Note 4 & iPad 2Operating SystemAndroid 6.0.1 & iOS 9.3.5Spotify version8.4.70.666 My Question or IssueLately, I've noticed that Spotify seems slow to respond to my requests. Pressing the three-dot button i...
Plan Premium Country Mexico Device Samsung Galaxy Note 4 & iPad 2 Operating System Android 6.0.1 & iOS 9.3.5 Spotify version 8.4.70.666 My Question or Issue Lately, I've no...
773 Views
0 replies
0 likes
Hey, so i am having a problem where i cannot move my files to my SD card, my phone recently got an empty battery and before that everything was fine and my music files were on my SD, then when i recharged it spotify started downloading the files onto...
Hey, so i am having a problem where i cannot move my files to my SD card, my phone recently got an empty battery and before that everything was fine and my music files were on my SD, then when i rech...
824 Views
0 replies
0 likes
My Question or Issue On Android spotify. If I played an episode of the podcast, the normal queue would show, which are the next episodes. Then it will all suddenly change.https://i.imgur.com/KCdORB4.mp4
My Question or Issue On Android spotify. If I played an episode of the podcast, the normal queue would show, which are the next episodes. Then it will all suddenly change. https://i.i...
596 Views
0 replies
0 likes
PlanPremiumCountry USDevicePixel 2Operating SystemAndroid 9 (Pie) My Question or Issue Whenever I open the app and play an album, it defaults to shuffle/repeat. VEERY frustrating as that isn't the preferred way to listen to an album (I know I'm not a...
Plan Premium Country US Device Pixel 2 Operating System Android 9 (Pie) My Question or Issue Whenever I open the app and play an album, it defaults to shuffle/repeat. VEE...
1204 Views
0 replies
7 likes
PlanPremiumCountry CanadaDeviceSamsung s7 edgeOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I'm connected to my internet on my phone and I type this on my phone connected to internet but what ever I so to spotify I can ...
Plan Premium Country Canada Device Samsung s7 edge Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I'm connected to my internet on my p...
Regular
594 Views
2 replies
0 likes
PlanFree/PremiumCountry DeviceSamsung Galaxy 9+Operating SystemMy Question or IssueIf I am in messenger, and I select to send a song via Spotify, Spotify is displayed but I cannot enter text in the Spotify search box. I type but nothing is entered?
Plan Free/Premium Country Device Samsung Galaxy 9+ Operating System My Question or Issue If I am in messenger, and I select to send a song via Spotify, Spotify is displayed but I canno...
375 Views
0 replies
0 likes
PlanPremiumCountry USADeviceSamsung Note 9 + Chromecast audioOperating SystemAndroid My Question or Issue Spotify doesn't work properly with Chromecast from Android. You can't add songs to the queue. You can't adjust the volume after about five minut...
Plan Premium Country USA Device Samsung Note 9 + Chromecast audio Operating System Android My Question or Issue Spotify doesn't work properly with Chromecast from Android...
Regular
693 Views
1 replies
1 likes
PlanPremiumCountry USADeviceSamsung Note 9 + Chromecast audioOperating SystemAndroid My Question or Issue Spotify doesn't work properly with Chromecast from Android. You can't add songs to the queue. You can't adjust the volume after about five minut...
Plan Premium Country USA Device Samsung Note 9 + Chromecast audio Operating System Android My Question or Issue Spotify doesn't work properly with Chromecast from Android...
452 Views
0 replies
1 likes
