Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
ThePodfather
PlanPremiumCountry SwedenDeviceSony Xperia XZ PremiumOperating SystemAndroid Oreo (8.0.0) My Question or Issue I´ve had this issue for about a year now. When I updated the app I couldn´t download any songs to my offline lists. When I do the app jumps...
PlanPremiumCountry: MexicoDeviceSamsung Galaxy 7 EdgeOperating SystemAndroid 8.0.0 My Question or Issue Songs from a particular playlist (Accoustic Lounge - Chillout & Easy Listening by lmljoe) stop playing after 6 seconds. I downloaded this playlist...
So, the way i use Spotify is i have a huge playlist of song that i have saved as a main platform and then i queue song i feel like listening to on top of that. My problem is that when you search for a song and queue them, they do not show up in liste...
I am a premium subscriber on a Samsung Galaxy Note 9. Recently certain artists have removed the Following tag, and I can not add it back to the artists for any length of time. Frank Zappa, Great White, Richie Kotzen among others remain unable for me ...
My Question or IssueOne of the reasons I chose Spotify over YT red or Google play is the ability to queue songs I like AND the play next function... If I happen to see a song I want to hear next, and not at the end of a long list of songs Ive selecte...
PlanFreeCountry CanadaDeviceSamsung Galaxy 7? My Question or Issue On my Discover Weekly the "heart button" won't work. Nothing happens when i tap it... the "dislike" button doesn't either...
PlanPremiumCountry: Luxembourg, France DeviceSamsung Galaxy S8+, Windows Desktop VersionOperating SystemAndroid Oreo 8.0.0 My Question or IssueSome songs cannot be played. They are grey instead of white. Please help. Yours sincerelyFILBIG Felix
(Mirroring my thread in the Dektop section, because it applies to this subforum as well: https://community.spotify.com/t5/Android/Local-files-won-t-play-on-Android-or-Desktop-but-plays-fine...) PlanPremiumCountry USDeviceGalaxy S9+ (8.0, ARG8) runnin...
For the last few months I have not been able to directly control Spotify on my Samsung Galaxy S7 via Bluetooth connection to my aftermarket Pioneer car stereo receiver. Basically when I try to initiate the connection from the Spotify App on my Pionee...
I'm a premium user in the US. Typically I listen to just my daily mixes on my commute, but last night I went to listen to a specific album and noticed the repeat button had been replaced with one of the heart shaped like buttons. I don't know when th...
Buenas tardes, desde la última actualización de spotify al escuchar música se baja y sube el volumen aleatoriamente, en la barra de volumen sigue al maximo, pero como a los 20 seg de cada canción se siente que baja un 25 % y luego al tiempo vuelve a ...
PlanPremiumCountry NetherlandsDeviceSony XZ3Operating SystemAndroid PIE 9.0 My Question or Issue I came from Iphone, where i could operate Spotify on the lockscreen. I can't get it working on the lockscreen on my XZ3. I would love to control spotify ...
PlanPremiumCountry DeviceA5 2017 samsungOperating System Android Oreo My Question or Issue When i chose a song from a playlist then switch to another app, then i enter again Spotify there is a visual bug.
PlanPremiumCountry UkDeviceSamsung galaxy 8Operating SystemAndroid My Question or IssueI hate shuffle and always want to play songs in order they are presented on album... how can I do that? The default seems to be shuffle.
My Question or Issue We listened a song and we loved it. We want to see which playlist used this song, and we want to listen songs,like that song.
I've been doing some reading, it seems like it shouldnt do this, yet it still does. Are there plans to fix it?
A day ago I had a Spotify premium account where I had the option to import. But, now with my new account I do not have that option I need help on how to fix that my current account is premium
PlanPremiumCountry USADeviceLG stylo 4Operating SystemAndroid 8.1.0 My Question or Issue I cannot get the control panel to come up on my lock screen. On my old phone (LG K20 plus) this just happened automatically .
PlanPremiumCountry USADeviceDroid / Mototola Z ForceOperating SystemAndroid My Question or Issue So I had to uninstall Spotify as several songs just kept freezing that were donwloaded. I reinstalled and now everytime I open Spotify it launches Chrome...