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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 854891 Views
  • 11 replies
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  • Android
    Guide
    Troubleshooting
  • 854891 Views
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Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 20520 Views
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Superuser Contribution how can i find a MUSIC that have the vertical clip too ?

here in Brazil, i saw in my android app, a music that have the clip too (MC Kevinho, 2 Chainz, French Montana & Nacho - Olha a Explosão) - how can i find more titles that have your own vertical clip ?

  • Newbie
  • here in Brazil, i saw in my android app, a music that have the clip too (MC Kevinho, 2 Chainz, French Montana & Nacho - Olha a Explosão) - how can i find more titles that have your own vertical c...
  • Alfredo
  • Roadie
  • 259 Views
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  • 259 Views
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Superuser Contribution Phone app not working

Hello, i've been using spotify exclusively on my gaming console. I then shifted to using it on pc and everything was ok. But when i downloaded the phone app, all my playlists were gone and i didn't have premium. What happened? Is there anything i can...

  • Newbie
  • Hello, i've been using spotify exclusively on my gaming console. I then shifted to using it on pc and everything was ok. But when i downloaded the phone app, all my playlists were gone and i didn't h...
  • Alfredo
  • Roadie
  • 167 Views
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  • 167 Views
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Superuser Contribution Unable to log back in after app logged me out

Was logged out unexpectedly, now when I try to log back in there is no error message, just the constant login screen. I am not using the facebook option. Changed password, logged in to website on browser so credentials are correct, updated app, reins...

  • Newbie
  • Was logged out unexpectedly, now when I try to log back in there is no error message, just the constant login screen. I am not using the facebook option.  Changed password, logged in to website ...
  • Alfredo
  • Roadie
  • 184 Views
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  • 184 Views
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Superuser Contribution Local File on Android Smartphone. Must it be the same account

I have a question. If i want to download a local file from the account on my desktop to an other account on the smartphone. Is this possible or must it be the same account? I am following a playlist i made on the desktop but i want a local file in th...

  • Newbie
  • I have a question. If i want to download a local file from the account on my desktop to an other account on the smartphone. Is this possible or must it be the same account? I am following a playlist ...
  • Alfredo
  • Roadie
  • 169 Views
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  • 169 Views
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Downloaded tracks wont delete

So spotify filled my phones memory, i bought an sd card and started removing my songs from the internal storage. I gave up half way through and transfered the songs to the sd card. My phones memory stayed full so i deleted this cache, this deleted th...

  • Casual Listener
  • So spotify filled my phones memory, i bought an sd card and started removing my songs from the internal storage. I gave up half way through and transfered the songs to the sd card. My phones memory s...
  • 170 Views
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  • 170 Views
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Issue with favorite songs

PlanFreeCountry Puerto RicoPhoneGalaxy s8Operating SystemAndroid 8.0.0 My Question or Issue I favorited two songs months ago (Pork Soda and The other Side of Paradise) and they are no longer on favorites songs. I unlike and like songs again, restarte...

  • Newbie
  • Plan Free Country  Puerto Rico Phone Galaxy s8 Operating System Android 8.0.0   My Question or Issue   I favorited two songs months ago (Pork Soda and The other Side of Para...
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Superuser Contribution I shouldn't have to use a skip on songs that aren't in my playlist!

Seriously, if I didn't add the music to my playlist I should be able to skip it without using one of my 6 skips.

  • Casual Listener
  • Seriously, if I didn't add the music to my playlist I should be able to skip it without using one of my 6 skips. 
  • Alfredo
  • Roadie
  • 222 Views
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  • 222 Views
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Superuser Contribution Phone is connecting to other devices without asking

Yeah so this just started happening, but my device is randomly skipping songs, going into shuffle mode, AND connecting to other devices without asking me first. I've deleted the caches, reinstalled the app, what's. Going. On.

  • Newbie
  • Yeah so this just started happening, but my device is randomly skipping songs, going into shuffle mode, AND connecting to other devices without asking me first. I've deleted the caches, reinstalled t...
  • Alfredo
  • Roadie
  • 190 Views
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  • 190 Views
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Superuser Contribution Can I stop the notifications?

My partner listens to spotify on his phone with my login so all day at work it keeps coming up with notifications on my phone telling me what he's listening to. Can I get it to stop showing me whats playing on other devices logged in as me?

  • Newbie
  • My partner listens to spotify on his phone with my login so all day at work it keeps coming up with notifications on my phone telling me what he's listening to.   Can I get it to stop showing ...
  • Alfredo
  • Roadie
  • 197 Views
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  • 197 Views
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Superuser Contribution Ability to Re-arrange Songs in iOS Playlists

How long have users had the ability to rearrange song order in user created Playlists on iOS devices? I am trying to understand how long Spotify has given additional features to Premium users of Apple devices whilst continuing to deny this feature to...

  • Newbie
  • How long have users had the ability to rearrange song order in user created Playlists on iOS devices? I am trying to understand how long Spotify has given additional features to Premium users of Appl...
  • Alfredo
  • Roadie
  • 216 Views
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  • 216 Views
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Questions regarding the new UI

PlanFree/Country Canada DeviceAsus Zenphone 3Operating System My Question or Issue before the new update to the app, i could sort my playlist buy song, artist, album. Now i don't see that option anymore. Also i don't see the tracks in my playlist unl...

  • Regular
  • Plan Free/ Country  Canada  Device Asus Zenphone 3 Operating System   My Question or Issue   before the new update to the app, i could sort my playlist buy song, artist,...
  • 220 Views
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  • 220 Views
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repeat one

PlanPremiumDevicelg g4 My Question or Issue so i love the repeat one (song) function, however if I set it for song A and if i swith to a difrent song it toggles the setting to no repeat (the grey one). I know it's an intentional choice but i find it ...

  • Casual Listener
  • Plan Premium Device lg g4     My Question or Issue  so i love the repeat one (song) function, however if I set it for song A and if i swith to a difrent song it toggles the...
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Vertical video

I want to watch the vertical video (bts). But I don't know where it is. I tried searching for the artist, even the playlist that was supposed to have that video but I still can't see it. I've tried reaching installing the app and logging off and in a...

  • Casual Listener
  • I want to watch the vertical video (bts). But I don't know where it is.  I tried searching for the artist,  even the playlist that was supposed to have that video but I still can't see it.&...
  • Keyl0
  • Newbie
  • 11054 Views
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  • 11054 Views
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Spotify Remote toggle Shuffle

PlanFree DeviceGalaxy S7, Windows 10 My Question or IssueI can't find where to toggle Shuffle and Repeat.Is this feature gone? Because then the whole Remote thing is kinda useless, imo

  • Newbie
  • Plan Free   Device Galaxy S7, Windows 10   My Question or Issue I can't find where to toggle Shuffle and Repeat. Is this feature gone? Because then the whole Remote thing is kinda u...
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  • 277 Views
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Superuser Contribution Unavailable for listening on

As shown, it says that spotify is not available for listening on my Le X522. Is there anyway to fix it so I can play it on my phones?

  • Casual Listener
  • As shown, it says that spotify is not available for listening on my Le X522. Is there anyway to fix it so I can play it on my phones?
  • jsolan
  • Newbie
  • 21328 Views
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Disable album art on lockscreen

PlanPremiumCountry Denmark DeviceOneplus 6Operating SystemAndroid 8.1 My Question or Issue Hey all.Just got this nice phone. I like the spotify controlls. But can i disable the spotify allbum art.? Regards Daniel and thanks

  • Casual Listener
  • Plan Premium Country Denmark   Device Oneplus 6 Operating System Android 8.1   My Question or Issue  Hey all. Just got this nice phone. I like the spotify controlls. But can...
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  • 614 Views
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Can't find podcasts since new update (May 2018)

FreeUKSamsung Galaxy A5 (2017)Android Oreo My Question or Issue Since the new update I haven't been able to access my downloaded podcasts anywhere. Please help.

  • Newbie
  • Free UK Samsung Galaxy A5 (2017) Android Oreo   My Question or Issue  Since the new update I haven't been able to access my downloaded podcasts anywhere. Please help.
  • suzisunshine
  • Regular
  • 563 Views
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  • 563 Views
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Spotify suddenly shuts down

My Question or IssueMy premium Spotify suddenly shuts dow 10-30 minutes after upstart on my new HP laptop. No internet problems. I have reinstalled without any results.

  • Newbie
  •     My Question or Issue My premium Spotify suddenly shuts dow 10-30 minutes after upstart on my new HP laptop. No internet problems. I have reinstalled without any results.  
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  • 261 Views
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Superuser Contribution There's no videos option in my country

Hi there i jst recently knew thar spotify has a videos option and it says i can find it in browse but there is no videos option in my browse tab so please help i really love the concept of videos in spotify

  • Casual Listener
  • Hi there   i jst recently knew thar spotify has a videos option and it says i can find it in browse but there is no videos option in my browse tab so please help i really love the concept of v...
  • erwinsiron
  • Casual Listener
  • 1511 Views
  • 6 replies
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  • 1511 Views
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Superuser Contribution Playlist loaded and only plays around 12 seconds of every song ?

PlanFree/PremiumCountry Devicephone samsung9Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device phone samsung9 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Melody
  • Community Manager
  • 1204 Views
  • 1 replies
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  • 1204 Views
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