Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

386859 Views

545 replies

34 likes

Account
Free
  • 386859 Views
  • 545 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8031 Views

0 replies

7 likes

  • 8031 Views
  • 0 replies
  • 7 likes

Problema de reprodução

PlanoPrêmioPaís Brasil Android Samsung Algumas músicas simplesmente não reproduzem Não é nem adicionarE não são poucas Outras pessoasE não toca Já o appJá sai e entrei na conta Já cancelei assinatura e voltei a pagar

Newbie

  Plano Prêmio País  Brasil   Android Samsung    Algumas músicas simplesmente não reproduzem  Não é nem adicionar E não são poucas  Outras pessoas E não...

277 Views

0 replies

0 likes

  • 277 Views
  • 0 replies
  • 0 likes

Ditching spotify

PlanPremiumCountry JapanDevicehonor 9Operating SystemAndroid Oreo, My Question or Issue The amount of music that has been stripped from my playlists, is just unbearable. I notice new songs disappearing everyday, Jay Z, daft punk most recently. You ne...

Regular

  Plan Premium Country  Japan Device honor 9 Operating System Android Oreo,   My Question or Issue  The amount of music that has been stripped from my playlists, i...

swashbucklin89

Regular

546 Views

2 replies

0 likes

  • 546 Views
  • 2 replies
  • 0 likes

Whats happening to the app in Android?!

Whats going on witrh Premium?!I've used it for years with a few platforms.On Android all the downloads are disappearing, yet the SD card shows as full. The option to delete the downloads has gone, so I have to reinstall the app once or twice per mont...

Music Fan

Whats going on witrh Premium?! I've used it for years with a few platforms. On Android all the downloads are disappearing, yet the SD card shows as full.  The option to delete the download...

tyoga1

Music Fan

533 Views

1 replies

0 likes

  • 533 Views
  • 1 replies
  • 0 likes

App pausing,crushing samsung j8

Hi, I recently buaght a new phone (samsung j8) and my spotify app keeps stopping/crashing I tried the suggestions I read online none of them worked. Please help.Thank you!

Newbie

Hi, I recently buaght a new phone (samsung j8) and my spotify app keeps stopping/crashing I tried the suggestions I read online none of them worked. Please help. Thank you!  

325 Views

0 replies

0 likes

  • 325 Views
  • 0 replies
  • 0 likes

Phone keeps crashing

Hi thanks for the message but I'm having awful trouble with Spotify. As soon as a song starts playing on my app it's crashes and returns to my phone's home page. I have the premium account for now but no point in having it if the thing keeps crashing...

Newbie

Hi thanks for the message but I'm having awful trouble with Spotify. As soon as a song starts playing on my app it's crashes and returns to my phone's home page. I have the premium account for now bu...

370 Views

0 replies

0 likes

  • 370 Views
  • 0 replies
  • 0 likes

Playlists not loading on Home tab

PlanFree/PremiumCountry DeviceOne plus 6Operating SystemAndroid Oreo My Question or Issue Black space where the playlists should load

Newbie

Plan Free/Premium Country   Device One plus 6 Operating System Android Oreo   My Question or Issue  Black space where the playlists should load

249 Views

0 replies

0 likes

  • 249 Views
  • 0 replies
  • 0 likes

Button Next/Back BRE02JY Xiaomi type C Earphone doesn't work.

PlanPremiumCountryThe NetherlandsDeviceXiaomi Mi A2 Android One 2018Operating SystemAndroid 8.1.0 My Question or Issue Next/Back song doesn't work on my new BRE02JY Xiaomi type C Earphone. I can only Pause/Play and voice with the middle button on the...

Newbie

Plan Premium Country The Netherlands Device Xiaomi Mi A2 Android One 2018 Operating System Android 8.1.0   My Question or Issue  Next/Back song doesn't work on my new BRE02JY...

386 Views

0 replies

0 likes

  • 386 Views
  • 0 replies
  • 0 likes

Download to SD Card option no longer available

PlanPremiumDeviceSamsung Galaxy S7Operating SystemAndroid Oreo My Question or IssueThis morning I discovered that all of my songs are no longer downloaded. I downloaded them again, but now there's no option for me to store my songs on my SD card. Cli...

Casual Listener

Plan Premium Device Samsung Galaxy S7 Operating System Android Oreo   My Question or Issue This morning I discovered that all of my songs are no longer downloaded. I downloaded them agai...

daniel051529

Newbie

1008 Views

2 replies

1 likes

  • 1008 Views
  • 2 replies
  • 1 likes

My Spotify suddenly changed

PlanPremium Country Israel DeviceXI 6Operating System(Android.) My Question or Issue My Spoti suddenly changed, there are things missing in the menu bar as you can see in teh photo. Tried to reinstall it - didn't work. Made sure my payment is correct...

Newbie

  Plan Premium   Country  Israel  Device XI 6 Operating System (Android.)   My Question or Issue  My Spoti suddenly changed, there are things missing in the ...

AeroZ

Composer

520 Views

1 replies

0 likes

  • 520 Views
  • 1 replies
  • 0 likes

No name of song updates with Parrot mki 9100

- Premium account- Several devices: Moto X play, Mi a2, S9. When a put a playlist or radio in spotify the first song sent the name/album information to the parrot system and it is showed in the screen but when the song finish and start the next one t...

Newbie

- Premium account - Several devices: Moto X play, Mi a2, S9.  When a put a playlist or radio in spotify the first song sent the name/album information to the parrot system and it is showed in ...

413 Views

0 replies

0 likes

  • 413 Views
  • 0 replies
  • 0 likes

Songs starts from beginning after a few seconds

PlanFree/PremiumCountry DeviceGalaxy s7Operating SystemAndroid My Question or IssueSo i put my phone on charge last night after the gym.Was listening to spotify entire time and didnt touch any setting,This morning i started up spotify and hit a track...

Casual Listener

Plan Free/Premium Country   Device Galaxy s7 Operating System Android   My Question or Issue So i put my phone on charge last night after the gym. Was listening to spotify entire...

579 Views

0 replies

0 likes

  • 579 Views
  • 0 replies
  • 0 likes

Superuser Contribution Music stops playing

PlanFreeCountry MalaysiaDeviceVivo Y53Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue This wasn't an issue for me before but lately whenever I open other apps pr camera my music stops except when I'm on Pinterest, whatsap...

Casual Listener

Plan Free Country  Malaysia Device Vivo Y53 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  This wasn't an issue for me before but latel...

Peter

Spotify Legend

1476 Views

3 replies

0 likes

  • 1476 Views
  • 3 replies
  • 0 likes

Spotify crashing

Every time I log on and stay on the spotify app it crashes about 10 seconds into the song, if I play it in the background it works absolutely fine and it's working completely normal on my iPad which hasn't had the new update. I've tried everything I ...

Casual Listener

Every time I log on and stay on the spotify app it crashes about 10 seconds into the song, if I play it in the background it works absolutely fine and it's working completely normal on my iPad which ...

Lokiehe

Casual Listener

1226 Views

1 replies

0 likes

Android App
Crash
Update
  • 1226 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have no personalized playlists

PlanPremiumCountryUSDeviceGalaxy S9Operating SystemAndroid/Windows My Question or IssueI have been premium for about a month and have no personalized playlists. No New Releases for you, No Discover Weely, No Release Radar. Nothing. I JUST got a tiny ...

Casual Listener

Plan Premium Country US Device Galaxy S9 Operating System Android/Windows   My Question or Issue I have been premium for about a month and have no personalized playlists.   No N...

milob

Casual Listener

785 Views

3 replies

0 likes

  • 785 Views
  • 3 replies
  • 0 likes

Spotify keeps crashing - only plays songs for few seconds then crashes

PlanPremiumCountry NZDeviceSamsung Galaxy 7Operating SystemAndriod 8.0.0 I've tried all solutions I can find, only started happening yesterday. Crashes on my phone only - offline, online and with data, works fine on my computer. I've reinstalled, del...

Newbie

Plan Premium Country  NZ Device Samsung Galaxy 7 Operating System Andriod 8.0.0   I've tried all solutions I can find, only started happening yesterday. Crashes on my phone only - ...

448 Views

0 replies

0 likes

  • 448 Views
  • 0 replies
  • 0 likes

Problemas

Boa tarde! Estou passando por problemas com o aplicativo. Assim como muitas outras pessoas também estão passando pela mesma situação. A última versão ou atualização está fazendo o aplicativo finalizar/desligar automaticamente. Peço que corrijam este ...

Newbie

   Boa tarde! Estou passando por problemas com o aplicativo. Assim como muitas outras pessoas também estão passando pela mesma situação. A última versão ou atualização está fazendo o aplic...

329 Views

0 replies

0 likes

  • 329 Views
  • 0 replies
  • 0 likes

Spotify android completely broken

PlanPremiumCountry IndonesiaDeviceVivo Y83Operating SystemAndroid Oreo My Question or IssueJust bought new phone cause i lost my phone, this one arguably much better than my old phone, YET theres LOT of issue on spotify, and so far, spotify is the on...

Regular

Plan Premium Country  Indonesia Device Vivo Y83 Operating System Android Oreo   My Question or Issue Just bought new phone cause i lost my phone, this one arguably much better tha...

AeroZ

Composer

1194 Views

4 replies

3 likes

  • 1194 Views
  • 4 replies
  • 3 likes

Music interuptions (10-15sec in)

PlanFree/PremiumCountry Samsung Galaxy S7Operating SystemUp to date My Question or Issue I am new and trying the free version of this app to see if I switch feom the one I am paying for now. For the first two days the app worked fine. Then late yeste...

Newbie

Plan Free/Premium Country  Samsung Galaxy S7 Operating System Up to date    My Question or Issue  I am new and trying the free version of this app to see if I switch feom ...

481 Views

0 replies

2 likes

  • 481 Views
  • 0 replies
  • 2 likes

Application downloaded from Play Store is outdated

PlanPremiumCountryFrance Device(Galaxy S6)Operating System(Android 7.0) My Question or Issue Hi, I hope someone will be able to help me with my problem.This morning, I decided to clean my phone a bit. So I deleted the 15Go of saved songs I had on Spo...

Newbie

Plan Premium Country France   Device (Galaxy S6) Operating System (Android 7.0)   My Question or Issue   Hi, I hope someone will be able to help me with my problem. This m...

_taku_

Casual Listener

836 Views

4 replies

4 likes

  • 836 Views
  • 4 replies
  • 4 likes

Spotify update

Spotify PremiumPortugalAndroid 8Hello. I got the new spotify update yesterday. My main issue is when I try to use the search box spotify app crashes, I have to restart it and with no search results, it simply doesn't work. Already cleanned cache, uni...

Newbie

Spotify Premium Portugal Android 8 Hello. I got the new spotify update yesterday. My main issue is when I try to use the search box spotify app crashes, I have to restart it and with no search res...

411 Views

0 replies

0 likes

  • 411 Views
  • 0 replies
  • 0 likes