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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5900 Views

0 replies

7 likes

  • 5900 Views
  • 0 replies
  • 7 likes

Solved!! How do I save a song to a playlist

Plan PremiumCountry USA Operating System Android Oreo,My Question or Issue When listening to a Spotify Radio Station, I can not see how to save individual songs to one of my playlists. I see how to just "Save" it to my music but I usually do not just...

Songwriter

Plan Premium Country USA     Operating System  Android Oreo, My Question or Issue  When listening to a Spotify Radio Station, I can not see how to save individual...

Will_T

Songwriter

3702 Views

8 replies

0 likes

  • 3702 Views
  • 8 replies
  • 0 likes

Music pausing randomly

The spotify on my phone (Huawei P10) keeps pausing the music randomly at different times.I've been having this problem for a long time and I've tried everything (restarting my device, reinstalling Spotify etc.) but nothing seems to work.

Newbie

The spotify on my phone (Huawei P10) keeps pausing the music randomly at different times. I've been having this problem for a long time and I've tried everything (restarting my device, reinstalling ...

Nico

Community Legend

432 Views

1 replies

0 likes

  • 432 Views
  • 1 replies
  • 0 likes

Superuser Contribution App Force Closes

PlanPremiumCountry United StatesDevice(Samsung Galaxy Note Operating System(Android 8.0.0) My Question or Issue My Spotify app closes randomly. Why, I'm not sure. I'll be listening to music for about 15 mins, then all of a sudden....the app will forc...

Regular

Plan Premium Country  United States Device (Samsung Galaxy Note 😎 Operating System (Android 8.0.0)   My Question or Issue   My Spotify app closes randomly.  Why, I'm n...

Billy-J

Spotify Star

1490 Views

9 replies

1 likes

Android Support
Spotify Support
support
  • 1490 Views
  • 9 replies
  • 1 likes

Solved!!Superuser Contribution Android design problem

PlanPremiumCountry TurkeyDevice(General mobile gm8)Operating System(Android Oreo 8.1) My Question or Issue Gm8 android navigation keys on android oreo 8.1 on the top extra section There is a gap. If you fix it, I'm happy.

Regular

Plan Premium Country  Turkey Device (General mobile gm8) Operating System (Android Oreo 8.1)   My Question or Issue  Gm8 android navigation keys on android oreo 8.1 on t...

AtaolArslan

Regular

1015 Views

5 replies

0 likes

  • 1015 Views
  • 5 replies
  • 0 likes

I can't listen music from Local Files in my phone

PlanPremiumCountry BrazilDeviceZenfone 2Operating SystemAndroid My Question or IssueHello, everyone!I'd like to know if it's still possible to listen to the musics I downloaded in my computer and past in Local Files on Spotify. I can listen in my com...

Casual Listener

Plan Premium Country  Brazil Device Zenfone 2 Operating System Android   My Question or Issue Hello, everyone! I'd like to know if it's still possible to listen to the musics I d...

joaovpassos

Casual Listener

615 Views

4 replies

0 likes

  • 615 Views
  • 4 replies
  • 0 likes

storage problem

Need to move my playlists to my SD card, but in the storage option, there is only the option to clean the cache.PlanPremiumCountry BrazilDeviceMoto G(4)Operating SystemAndroid 7.0

Newbie

Need to move my playlists to my SD card, but in the storage option, there is only the option to clean the cache. Plan Premium Country  Brazil Device Moto G(4) Operating System Android 7....

Billy-J

Spotify Star

387 Views

1 replies

2 likes

  • 387 Views
  • 1 replies
  • 2 likes

How to delete generated playlists

PlanPremiumCountryGermany DeviceSamsung Galaxy 9Operating SystemAndroid My Question or Issue I hope you will understand my problem. When im opening the Spotify App the App tells me "Your fav. podcasts" and it shows me all the weird podcasts i lately ...

Newbie

  Plan Premium Country Germany  Device Samsung Galaxy 9 Operating System Android   My Question or Issue  I hope you will understand my problem. When im opening the Spot...

Carlinduty

Casual Listener

813 Views

1 replies

0 likes

  • 813 Views
  • 1 replies
  • 0 likes

Do Spotify support frequencies lower then 60?

PlanPremiumCountry NorwayDevice(Samsung Galaxy S7)Operating System(Androide)My Question or Issue Does Spotify support frequencies lower then 60? I was looking at the equalizer for the app and there you can mix with the Hz from 60Hz to 15000kHz. Is th...

Casual Listener

Plan Premium Country  Norway Device (Samsung Galaxy S7) Operating System (Androide) My Question or Issue  Does Spotify support frequencies lower then 60? I was looking at the equal...

DenoBeno

Music Fan

1318 Views

1 replies

0 likes

  • 1318 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify stops while playing on the background

PlanPremiumCountryLatvia DeviceOnePlus 5Operating System Android 8.1 My Question or IssueSpotify stops playing music while playing on the background each 20 minutes approximately. I need to take my phone, unlock it, open Spotify and press play, then ...

Regular

  Plan Premium Country Latvia   Device OnePlus 5 Operating System   Android 8.1   My Question or Issue Spotify stops playing music while playing on the background eac...

Tiredofplaybackissue

Casual Listener

2466 Views

4 replies

11 likes

Android
Android 8
Battery performance
Oneplus
stops playing music
  • 2466 Views
  • 4 replies
  • 11 likes

Spotify constantly pausing... And I've paid my subscription!

I listen to music constantly... I'm used to playing ripped mp3w from my insanely huge CD collection... Someone finally convinced me to pay for Spotify because it pays artists, excellent!!!.... But what about the consumer...? I work hard, very hard......

Casual Listener

I listen to music constantly... I'm used to playing ripped mp3w from my insanely huge CD collection... Someone finally convinced me to pay for Spotify because it pays artists, excellent!!!.... But wh...

484 Views

0 replies

0 likes

Spotify is a waste of money
  • 484 Views
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Superuser Contribution App has become very buggy recently.

PlanPremiumCountry UkDeviceHuawei mate 10 proOperating SystemAndroid 8 My Question or Issue My app has become really user unfriendly of late, possibly since the last update. I've reinstalled and tried force quitting. I've also switched off any screen...

Casual Listener

Plan Premium Country  Uk Device Huawei mate 10 pro Operating System Android 8   My Question or Issue  My app has become really user unfriendly of late, possibly since the las...

danieldxyzdd

Casual Listener

2275 Views

4 replies

10 likes

  • 2275 Views
  • 4 replies
  • 10 likes

Samsung Note 9, Storage Change After Reboot

PlanPremiumCountry CanadaDeviceSamsung Galaxy Note 9Operating SystemAndroid 8.1.0 When my device reboots it switches from my premium 128GB Sandisk SD Card back to the default internal storage. I've seen many people with this issue and not one comment...

Visitor

Plan Premium Country  Canada Device Samsung Galaxy Note 9 Operating System Android 8.1.0   When my device reboots it switches from my premium 128GB Sandisk SD Card back to the defa...

544 Views

0 replies

3 likes

Android
internal
restart
sd card
storage
  • 544 Views
  • 0 replies
  • 3 likes

Superuser Contribution option download for mobile

Well the option donwload playlist on my mobile phone sucks... everytime i check it on and its downloaded, plays fine, but some time later when i want to listen to it on the road and have no internet, all checked playlist are off again... this happend...

Casual Listener

Well the option donwload playlist on my mobile phone sucks... everytime i check it on and its downloaded, plays fine, but some time later when i want to listen to it on the road and have no internet,...

Katerina

Spotify Legend

543 Views

1 replies

0 likes

  • 543 Views
  • 1 replies
  • 0 likes

Autoplay working when not enabled.

Whenever I finish a playlist on the Android mobile app, it will play suggested songs. When I go into my settings, the autoplay option is disabled, the slider is gray. But the playlist still autoplays. On the desktop app, it does not do that, only on ...

Casual Listener

Whenever I finish a playlist on the Android mobile app, it will play suggested songs. When I go into my settings, the autoplay option is disabled, the slider is gray. But the playlist still autoplays...

rachelmontrose

Casual Listener

887 Views

2 replies

0 likes

  • 887 Views
  • 2 replies
  • 0 likes

Sound quality issues

PlanPremium DeviceVarious Operating SystemAndroid 7.1 /8.1 My Question or Issue Hi,I have issues with my sound quality recently. It seems to have started ~8 months ago, when there was a fourth quality setting introduced. I use an Android TV Box into ...

Casual Listener

  Plan Premium   Device Various  Operating System Android 7.1 /8.1   My Question or Issue  Hi, I have issues with my sound quality recently. It seems to have start...

509 Views

0 replies

0 likes

  • 509 Views
  • 0 replies
  • 0 likes

Spotify Thinks I'm Offline

PlanPaidCountryUS DeviceOnePlus6Operating SystemAndroid Oreo My Question or Issue The Spotify app thinks I'm offline every time I search for music. Both wifi and mobile data produce the same result and I can say with 100% certainty that I'm online.

Newbie

Plan Paid Country US  Device OnePlus6 Operating System Android Oreo   My Question or Issue  The Spotify app thinks I'm offline every time I search for music. Both wifi and mo...

AeroZ

Composer

647 Views

1 replies

0 likes

  • 647 Views
  • 1 replies
  • 0 likes

Can't access freakonomics podcasts anymore

PlanPremiumCountry UKDevice(Samsung Galaxy 9)Operating SystemAndroid My Question or Issue Since a couple of weeks / months I can't properly access freakonomics radio podcasts anymore . This is very weird as all other podcasts I usually listen to rema...

Newbie

Plan Premium Country  UK Device (Samsung Galaxy 9) Operating System Android   My Question or Issue  Since a couple of weeks / months I can't properly access freakonomics radi...

379 Views

0 replies

0 likes

Podcasts
  • 379 Views
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Superuser Contribution [Mobile] Change automatiquement la musique à ma place

PlanPremiumFRANCE DeviceSamsung Galaxy A32016 numéro de modèle : SM-A310FOperating SystemAndroid 7.0 My Question or Issue Assez souvent, avec mon compte spotify, sur mon application mobile, lorsque je lance une de mes playlist, il joue un temps défin...

Newbie

Plan Premium FRANCE   Device Samsung Galaxy A32016 numéro de modèle : SM-A310F Operating System Android 7.0   My Question or Issue  Assez souvent, avec mon compte spotify, su...

Yordan

Moderator

25334 Views

13 replies

3 likes

  • 25334 Views
  • 13 replies
  • 3 likes

Superuser Contribution Can't share music to Instagram stories

PlanPremiumCountry UKDeviceSamsung Galaxy S9 Plus I wish to share the music I am listening to on my Instagram stories, however the option doesn't show up. When I am listening to the music and click the share button, the list shows up as follows:Whats...

Casual Listener

Plan Premium Country  UK Device Samsung Galaxy S9 Plus   I wish to share the music I am listening to on my Instagram stories, however the option doesn't show up. When I am listening ...

Squid4

Newbie

8244 Views

14 replies

2 likes

  • 8244 Views
  • 14 replies
  • 2 likes

"Listen on another Device" - Double Play

PlanPremium - StudentCountryGermany DeviceHonor 6xOperating SystemAndroid 7.0 My Question or Issue When using the "Listen on another Device" function to use my Mobilephone to Play/Pause Spotify on my computer the mobilephone also plays the music I am...

Regular

Plan Premium - Student Country Germany  Device Honor 6x Operating System Android 7.0   My Question or Issue  When using the "Listen on another Device" function to use my Mobi...

Sylance

Regular

487 Views

1 replies

0 likes

  • 487 Views
  • 1 replies
  • 0 likes