Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6859 Views

0 replies

7 likes

  • 6859 Views
  • 0 replies
  • 7 likes

Superuser Contribution Spotify not detecting internet (among other issues)

I mean I wanted to post about how this is an android wide issue and a company like Spotify shouldn't even remotely be able to release such a flawed update but this website literally told me every word of my message was against community guidelines so...

Newbie

I mean I wanted to post about how this is an android wide issue and a company like Spotify shouldn't even remotely be able to release such a flawed update but this website literally told me...

TomLegend

Spotify Legend

592 Views

1 replies

1 likes

  • 592 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify stutter!

Hello, I have been experiencing a stutter while listening to Spotify on Bluetooth headphones. I've read countless post on this topic and nothing seems to help. The audio keeps on stuttering randomly every couple of minutes (music stops for 1-3 second...

Newbie

Hello, I have been experiencing a stutter while listening to Spotify on Bluetooth headphones. I've read countless post on this topic and nothing seems to help. The audio keeps on stuttering randomly ...

TomLegend

Spotify Legend

1859 Views

1 replies

0 likes

  • 1859 Views
  • 1 replies
  • 0 likes

Superuser Contribution Volume goes up and down on it's own

PlanPremiumCountry USADevice(Samsung s7)Operating System(Android) All of a sudden the volume will go up and down, when it feels like it. At first I thought this was an issue with the radio in my truck, but come to find out...it's happening no matter ...

Regular

Plan Premium Country  USA Device (Samsung s7) Operating System (Android)   All of a sudden the volume will go up and down, when it feels like it.  At first I thought this was ...

Meditrina

Regular

13156 Views

4 replies

1 likes

  • 13156 Views
  • 4 replies
  • 1 likes

Superuser Contribution Uploaded Music Play on Android device

None of the below informationHow can I play or download music uploaded from the PC into Spotify on an Android device?I can not play the songs on my Android device.

Visitor

None of the below information How can I play or download music uploaded from the PC into Spotify on an Android device? I can not play the songs on my Android device.  

Jemi

Spotify Legend

708 Views

6 replies

0 likes

  • 708 Views
  • 6 replies
  • 0 likes

Solved!! How can I tggle shuffle reproduction?

PlanFreeCountryItaly Device:Samsung Galaxy S6 Operating System(Android) My Question or IssueHow can I turn off the shuffle play of my Spotify playlists on my smartphone since while reproducing my playlists on Spotify do not appear the crossed arrows?...

Roadie

Plan Free Country Italy   Device: Samsung Galaxy S6     Operating System (Android)   My Question or Issue How can I turn off the shuffle play of my Spotify playlists ...

Loxer

Community Legend

860 Views

1 replies

0 likes

  • 860 Views
  • 1 replies
  • 0 likes

Spotify says it's offline when it's playing music that I don't have downloaded.

PlanPremiumCountry USADeviceGoogle pixel 2 plusOperating SystemAndroid version 9 My Question or Issue Spotify won't allow me to use the search function, browse, or radio, claiming that I'm "offline" even when it's streaming music that I don't have do...

Newbie

  Plan Premium Country  USA Device Google pixel 2 plus Operating System Android version 9   My Question or Issue  Spotify won't allow me to use the search function, bro...

Nico

Community Legend

439 Views

1 replies

0 likes

  • 439 Views
  • 1 replies
  • 0 likes

Solved!! Behind the Lyrics not showing after update

PlanPremiumCountry DeviceSamsung Galaxy S6 edgeOperating SystemAndroid Nougat My Question or IssueAfter update, UI of Now Playing has been changed. Since then, 'Behind the Lyrics' do not appear. How can I bring it back?

Casual Listener

Plan Premium Country   Device Samsung Galaxy S6 edge Operating System Android Nougat   My Question or Issue After update, UI of Now Playing has been changed. Since then, 'Behind t...

Loxer

Community Legend

898 Views

1 replies

0 likes

  • 898 Views
  • 1 replies
  • 0 likes

Shuffle doesn't work

Hi. On Android (one plus one 6) swiping to other song in shuffle, makes only few skips and then stop. Swiping doesn't work further . Why?

Newbie

Hi. On Android (one plus one 6) swiping to other song in shuffle, makes only few skips and then stop. Swiping doesn't work further . Why? 

Nico

Community Legend

483 Views

1 replies

0 likes

  • 483 Views
  • 1 replies
  • 0 likes

Distorted songs on mobile

PlanPremiumDeviceHTC Desire 628Operating SystemAndroid As of the newest update, local files from my PC are distorted on my mobile device.Reinstalling Spotify does not work. Both new and old files are distorted. Weirdly it seems like a lot of small "c...

Casual Listener

Plan Premium Device HTC Desire 628 Operating System Android      As of the newest update, local files from my PC are distorted on my mobile device. Reinstalling Spotify does n...

Conny123

Regular

924 Views

1 replies

0 likes

  • 924 Views
  • 1 replies
  • 0 likes

SD download lost after reboot (problem since 2016)

First of all, shaaaaaaame. This problem has persisted since 2016, solutions have been offered. Step 1. Set storage to SDStep 2. Download a playlistStep 3. Reboot deviceStep 4. Presto chango. Your playlist has vanished in thin air and your storage loc...

Newbie

First of all, shaaaaaaame. This problem has persisted since 2016, solutions have been offered.   Step 1. Set storage to SD Step 2. Download a playlist Step 3. Reboot device Step 4. Presto c...

452 Views

0 replies

1 likes

  • 452 Views
  • 0 replies
  • 1 likes

Solved!!Superuser Contribution Spotify play bar/widget no longer shows on unlock scree

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountry Scotland DeviceSony Xperia xz premium Operating SystemAndroid (latest version) My Question or Issue Before I got ...

Casual Listener

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country  Scotland  Device Sony Xperia xz premium&n...

Katerina

Spotify Legend

1549 Views

4 replies

0 likes

  • 1549 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify deleting songs, but still using storage

PlanPremiumCountry UkDeviceOnePlus 6Operating SystemAndroid Oreo My Question or IssueHappens at random. Spotify suddenly starts downloading offline content, that is already downloaded. Non of the songs are playable, as if they haven't been downloaded...

Casual Listener

Plan Premium Country  Uk Device OnePlus 6 Operating System Android Oreo   My Question or Issue Happens at random. Spotify suddenly starts downloading offline content, that is...

Warren200

Casual Listener

1338 Views

4 replies

0 likes

unsyncing
  • 1338 Views
  • 4 replies
  • 0 likes

Spotify cuts off

Hello listeners. After some time of listening spotify it just cuts off so i need to go back in spotify and resume play again. And song and art cover is wrong its like spotify cant keep up. If i forward songs there still is previous song artwork. Does...

Casual Listener

Hello listeners. After some time of listening spotify it just cuts off so i need to go back in spotify and resume play again. And song and art cover is wrong its like spotify cant keep up. If i forwa...

Hopipola

Casual Listener

993 Views

2 replies

0 likes

  • 993 Views
  • 2 replies
  • 0 likes

Track info not updated when OS is Android 8.0 Oreo

I've seen numereous reports of issues with track info of Spotify users using Android 8.0. Issues with Android Auto, Bluetooth the only status I've seen: Not right nowI do not have the feeling these issues are taken seriously by Spotify. As a premium ...

Casual Listener

I've seen numereous reports of issues with track info of Spotify users using Android 8.0. Issues with Android Auto, Bluetooth the only status I've seen: Not right now I do not have the feeling these...

PenguinPusher

Casual Listener

579 Views

1 replies

3 likes

  • 579 Views
  • 1 replies
  • 3 likes

Superuser Contribution Please go online to connect to Spotify (Android)

PlanPremium CountryMalaysia DeviceXperia Z5 Premium Dual (E6883) Operating SystemAndroid 7.1.1 My Question or IssueTwo days ago, i set my Android phone Spotify to "Offline" as i'm using metered connection which i wish to just listen to songs that i d...

Casual Listener

Plan Premium   Country Malaysia   Device Xperia Z5 Premium Dual (E6883)   Operating System Android 7.1.1   My Question or Issue Two days ago, i set my Android phone S...

TomLegend

Spotify Legend

5210 Views

3 replies

0 likes

  • 5210 Views
  • 3 replies
  • 0 likes

Superuser Contribution Lagging and not switching/ playing songs

PlanPremiumCountryUsa Device Samsung Galaxy 9Operating System Android Oreo? My Question or IssueOk, I've tried to uninstall and it still does this. There is alot of lag. When I first bring up the app to play music I go straight to my playlists, and i...

Newbie

  Plan Premium Country Usa   Device Samsung Galaxy 9 Operating System  Android Oreo?   My Question or Issue Ok, I've tried to uninstall and it still does this...

Katerina

Spotify Legend

14102 Views

3 replies

3 likes

acting up
Lag
not palying
  • 14102 Views
  • 3 replies
  • 3 likes

Add Equalizer in Spotify

PlanPremiumCountry Bulgaria DeviceHuawei p10 lite Operating SystemAndroid 8.0.0 My Question or Issue There is no Equalizer at all in the settings. I can't find it under playback....

Casual Listener

Plan Premium Country  Bulgaria  Device Huawei p10 lite  Operating System Android 8.0.0   My Question or Issue  There is no Equalizer at all in the settings. I can't...

Jwfleck3

Casual Listener

922 Views

3 replies

0 likes

  • 922 Views
  • 3 replies
  • 0 likes

App problems

PlanPremiumCountry USDeviceSamsung Galaxy 8Operating SystemAndroid Oreo My Question or Issue I'm having severe problems with this new player. Almost every time I try to seek in the track it will reset to zero and I'll be unable to seek anymore. Also ...

Casual Listener

  Plan Premium Country  US Device Samsung Galaxy 8 Operating System Android Oreo   My Question or Issue  I'm having severe problems with this new player. Almost ev...

Billy-J

Spotify Star

880 Views

3 replies

0 likes

Android Galaxy s8
  • 880 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cant find equalizer on vivo v9

PlanPremiumCountry ThailandDeviceVivo v9Operating SystemAndriod My Question or Issue cant find equalizer

Newbie

Plan Premium Country  Thailand Device Vivo v9 Operating System Andriod   My Question or Issue  cant find equalizer

Peter

Spotify Legend

3941 Views

2 replies

0 likes

  • 3941 Views
  • 2 replies
  • 0 likes

Superuser Contribution Connection issue

Hi, Eventhough im connected to the internet by wifi and/or 4g im not able to use the search option in my account, spotify tells me im offline. Im on a updated samsung galaxy s7 in The Netherlands. I have a paid account. I hope someone can help me out...

Casual Listener

Hi,   Eventhough im connected to the internet by wifi and/or 4g im not able to use the search option in my account, spotify tells me im offline. Im on a updated samsung galaxy s7 in The Nether...

Peter

Spotify Legend

2136 Views

2 replies

0 likes

  • 2136 Views
  • 2 replies
  • 0 likes