Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
195284 Views
131 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
536764 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
441035 Views
565 replies
37 likes
PlanPremium Country Uk DeviceSony Xperia XZ Premium Operating SystemAndroid 8.0.0 My Question or Issue Sometimes when I open the app and try and play a downloaded playlist it randomly starts, stops, skips tracks back and forward, turns the volume up ...
Plan Premium Country Uk Device Sony Xperia XZ Premium Operating System Android 8.0.0 My Question or Issue Sometimes when I open the app and try and play...
Spotify Legend
599 Views
1 replies
0 likes
PlanPremiumCountry The NetherlandsDeviceHuawei P10Operating SystemAndroid My Question or Issue My phone updated the spotify app today. Since the update, I can't login anymore. When I fill in my password, the app signed in for 1 second and than log me...
Plan Premium Country The Netherlands Device Huawei P10 Operating System Android My Question or Issue My phone updated the spotify app today. Since the upd...
316 Views
0 replies
0 likes
PlanPremiumCountry TurkeyDeviceXiomi Black SharkOperating SystemAndroid Oreo My Question or Issue My headphones are buzzing whenever i listen to high bass songs ive checked its not somthing with my headphones i didn't have any buzzing on google play ...
Plan Premium Country Turkey Device Xiomi Black Shark Operating System Android Oreo My Question or Issue My headphones are buzzing whenever i listen to high bass songs ive...
Spotify Legend
843 Views
1 replies
0 likes
PlanPremiumCountryU.S.DeviceMoto G6 (and any other device running stock android)My Problem-Hi,I am a spotify premium user and it is unbelivable how the dev team at spotify hasn't fixed this problem. On 18:9 displays (Moto g6) spotify leaves a black b...
Plan Premium Country U.S. Device Moto G6 (and any other device running stock android) My Problem- Hi, I am a spotify premium user and it is unbelivable how the dev team at spotify hasn't fixe...
Spotify Legend
685 Views
1 replies
3 likes
PlanPremiumCountry LuxembourgDeviceSamsung SM-G900F Operating SystemAndroid My Question or Issue When trying to play music, the app told me that I am no connected to the internet. I have tried logging out and now I cannot log in again. Usually I log ...
Plan Premium Country Luxembourg Device Samsung SM-G900F Operating System Android My Question or Issue When trying to play music, the app told me that I am no connec...
Casual Listener
848 Views
4 replies
0 likes
Plan PremiumCountry Mexico Device Huawei Operating System Android 7.0My Question or IssueWhenever I try to add a new song to my general Playlist or if you will, Downloads the checkmark turns green but when I check to look for the song, it's not there...
Plan Premium Country Mexico Device Huawei Operating Syst...
312 Views
0 replies
0 likes
My spotify updated today and now will no longer play searched songs by search. As soon as you select a song out of whatever you searched for, it opens a playlist based on the song you chose, instead of playing the next song. What's the reasoning? It ...
My spotify updated today and now will no longer play searched songs by search. As soon as you select a song out of whatever you searched for, it opens a playlist based on t...
457 Views
0 replies
1 likes
PlanPremiumCountry IsraelDevicexiaomi MI s5Operating SystemAndroidMy Question or Issue My spotefy stopped playing podcasts. The play option disappeared and there is an option to download but it never works and chapters aren't being downloaded.
Plan Premium Country Israel Device xiaomi MI s5 Operating System Android My Question or Issue My spotefy stopped playing podcasts. The play option disappeared and there is an opt...
564 Views
0 replies
0 likes
PlanPremiumCountryUSADevicePixel XL 3Operating SystemAndroid 9 My Question or IssueI have been using Spotify as my primary music app for a long time now. Over the years I have downloaded a bunch of playlists - half of which I dont even remember.I hav...
Plan Premium Country USA Device Pixel XL 3 Operating System Android 9 My Question or Issue I have been using Spotify as my primary music app for a long time now. Over the years I hav...
362 Views
0 replies
0 likes
PlanremiumCountry DeviceXiaomi mi 6Operating SystemMiui 10 My Question or Issue Every few days I need to enter my settings and change my streaming and download quality to the highest ,for some reason it always changes to the default setting (stream:"...
Plan remium Country Device Xiaomi mi 6 Operating System Miui 10 My Question or Issue Every few days I need to enter my settings and change my streaming and downl...
284 Views
0 replies
0 likes
PlanPremiumCountrySwedenDeviceSamsung S5 MiniOperating SystemAndroid 6.0.1 My Question or IssueWhen the Spotify app has been running for a couple of hours and I have had my phone on different networks and come home again, the list of Chromecast devic...
Plan Premium Country Sweden Device Samsung S5 Mini Operating System Android 6.0.1 My Question or Issue When the Spotify app has been running for a couple of hours and I have had my...
Composer
389 Views
1 replies
0 likes
PlanPremiumCountry united states of americaDevicesamsungOperating Systemandroid My Question or Issue The app is taking over 7.0 gb of space on my phone and I dont have anything downloaded to it. I deleted the cache , data and reinstalled the app but ...
Plan Premium Country united states of america Device samsung Operating System android My Question or Issue The app is taking over 7.0 gb of space on my phone and ...
Composer
565 Views
1 replies
0 likes
When I'm listening to my premium Spotify offline it still plays my wife's albums that I've not got downloaded on my phone, how do I stop this?
When I'm listening to my premium Spotify offline it still plays my wife's albums that I've not got downloaded on my phone, how do I stop this?
Casual Listener
441 Views
2 replies
0 likes
PlanPremiumCountry UkDeviceSamsung s8 My Question or IssueOkay so this is going to be hard to explain but the screenshot shows it. So when I click on something or change screens sometimes the previous screen stays on top of the other screen. It's com...
Plan Premium Country Uk Device Samsung s8 My Question or Issue Okay so this is going to be hard to explain but the screenshot shows it. So when I click on something or ch...
Casual Listener
372 Views
2 replies
0 likes
PremiumCountry GermanyDeviceLG V20 (LG-H990)Operating SystemAndroid 7, Android Oreo My Question or Issue So i don't know why but this problem keeps reoccuring it already happend like five times and it pissses me off. I alreadys pay a service and sudd...
Premium Country Germany Device LG V20 (LG-H990) Operating System Android 7, Android Oreo My Question or Issue So i don't know why but this problem keeps reoccuring it...
245 Views
0 replies
0 likes
PremiumCountry NorwayDeviceSamsung S8 Galaxy Operating SystemAndroid oreo My Question or IssueOne day I should set Spotidy to private session it wont work. I had to remove the app and reinsstall it. Then it works until next time I should do it. But n...
Premium Country Norway Device Samsung S8 Galaxy Operating System Android oreo My Question or Issue One day I should set Spotidy to private session it wont work. I had to r...
589 Views
0 replies
0 likes
Plan: premium Country: United Kingdom Device: honor 9 liteOperating System: Android Oreo I'm having problems with getting to the accessibility menu, and was wondering if any of you know where it would be on Spotify version 8
Plan: premium Country: United Kingdom Device: honor 9 lite Operating System: Android Oreo I'm having problems with getting to the accessibility menu, and was wondering if any ...
Composer
3013 Views
1 replies
0 likes
PlanPremiumCountryPhilippinesDeviceZenfone 4 selfieOperating SystemAndroid OreoMy Question or IssueI recently updated my system to andriod Oreo and then the app started crashing. It plays songs but stops halfway. I try to play the next song, it start...
Plan Premium Country Philippines Device Zenfone 4 selfie Operating System Android Oreo My Question or Issue I recently updated my system to andriod Oreo and then the app started crashin...
457 Views
0 replies
1 likes
PlanFreeCountry NetherlandsDeviceOneplus 3TOperating SystemAndroid My Question or IssueI've just installed the app on my phone and it has two problems:.1) When I search for music, after typing 2-3 characters the app stops (it goes to the home screen ...
Plan Free Country Netherlands Device Oneplus 3T Operating System Android My Question or Issue I've just installed the app on my phone and it has two problems:. 1) When I searc...
326 Views
0 replies
0 likes
PlanPremiumCountry DeviceSony Xperia Z5Operating SystemAndroid Nougat 7.1.1 My Question or IssueEverybody has the updated UI, I'm downloading every update right away and still don't have the updated UI. My friend have the same phone and he has the ne...
Plan Premium Country Device Sony Xperia Z5 Operating System Android Nougat 7.1.1 My Question or Issue Everybody has the updated UI, I'm downloading every update right away and...
400 Views
0 replies
0 likes
