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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

118522 Views

27 replies

4 likes

  • 118522 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Gig Goer

238810 Views

153 replies

11 likes

Android
autoplay
bluetooth
  • 238810 Views
  • 153 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

599766 Views

79 replies

3 likes

  • 599766 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

SomeoneWhoWantToHelp

Newbie

492217 Views

581 replies

42 likes

Account
Free
  • 492217 Views
  • 581 replies
  • 42 likes

Spotify is slow for songs to start (at least in the Netherlands)

Dince I switeched to the premium pkan I notice that starting a song take a lot of time.not sure if it’s the new app or vecoming premium family plan client. It’s annoying.Feels like the server has trouble finding or starting the music data stream. Or ...

Newbie

Dince I switeched to the premium pkan I notice that starting a song take a lot of time. not sure if it’s the new app or vecoming premium family plan client. It’s annoying. Feels like the server has...

595 Views

0 replies

1 likes

complaint
Premium accounts
Slow download
  • 595 Views
  • 0 replies
  • 1 likes

Suddenly unable to download songs over mobile data

PlanPremiumCountryAustralia DeviceSony XZ PremiumOperating SystemAndroid 8.0.0 My Question or Issue In the last day I have become unable to download music over mobile (cellular) data. Here are the actions I have taken so far in an attempt to rectify ...

Casual Listener

  Plan Premium Country Australia   Device Sony XZ Premium Operating System Android 8.0.0   My Question or Issue  In the last day I have become unable to download music...

704 Views

0 replies

0 likes

broken
can't
Mobile
  • 704 Views
  • 0 replies
  • 0 likes

Android

I can't download music when I turn on mobile data.I go to turn on download using cellular,but it still can't work.

Regular

I can't download music when I turn on mobile data.I go to turn on download using cellular,but it still can't work.  

Vivianjn

Regular

1545 Views

8 replies

0 likes

HTC One A9
  • 1545 Views
  • 8 replies
  • 0 likes

widget doesnt display current song

just switched from google music. seems like the widget is pretty useless for spotify... I am using google pixel 2, the widget doesnt even show the currently playing song (seems to be 2 songs behind). Is this common? any ideas? It seems the android ve...

Casual Listener

  just switched from google music.   seems like the widget is pretty useless for spotify... I am using google pixel 2, the widget doesnt even show the currently playing song (seems to be...

731 Views

0 replies

0 likes

  • 731 Views
  • 0 replies
  • 0 likes

USB type C adapter

PlanPremiumCountry PolandDeviceSamsung Galaxy Note 8Operating SystemAndroid 8.0.0 My Question or Issue Hi Guys,so i was thinking about futerproofing my headset system. And by that i mean jump from 3,5 mm jack to usb c headphones. Well not realy becau...

Casual Listener

Plan Premium Country  Poland Device Samsung Galaxy Note 8 Operating System Android 8.0.0   My Question or Issue  Hi Guys, so i was thinking about futerproofing my headset sy...

934 Views

0 replies

0 likes

OTG
USB C
  • 934 Views
  • 0 replies
  • 0 likes

Songs keep skipping!

PlanPremiumCountry DeviceSamsung Galaxy S6 Operating SystemAndroid version 7.0 Songs continue to skip by themselves. I have removed and re-installed the app and it works for the day and it happens again and again. This was also happening in the web p...

Casual Listener

Plan Premium Country   Device Samsung Galaxy S6  Operating System Android version 7.0  Songs continue to skip by themselves. I  have removed and re-installed the app ...

Jessy0775

Casual Listener

1029 Views

2 replies

0 likes

Samsung S6
skipping
skips
  • 1029 Views
  • 2 replies
  • 0 likes

Equalizer bug

PlanPremiumDeviceSamsung Galaxy S9Operating System Android OreoMy Question or Issue Whenever my audio is interrupted by any other application, the quality of audio gets really bad when Spotify resumes playing music. The only way to solve it is to for...

Newbie

Plan Premium Device Samsung Galaxy S9 Operating System  Android Oreo My Question or Issue  Whenever my audio is interrupted  by any other application,  the quality of ...

549 Views

0 replies

0 likes

  • 549 Views
  • 0 replies
  • 0 likes

Radio - not working (Premium user)

Hi, I have been looking for an answer for this for a long time, but all the topic I found were from free users who reported radio not working for them on the phone. I subscribe and pay, however since the update I have no option to play radio on my ph...

Casual Listener

Hi,   I have been looking for an answer for this for a long time, but all the topic I found were from free users who reported radio not working for them on the phone.    I subscrib...

sterymixer

Casual Listener

816 Views

2 replies

0 likes

  • 816 Views
  • 2 replies
  • 0 likes

Download button clicked but nothing happens

Plan: Premium Country: USA Device: LG V30 Operating System: Android 8.0.0 My Question or IssueWhen I click the download slider in the album screen nothing happens. If I go out and back in the slider is no longer slid. Similar if I try to click Save f...

Newbie

Plan: Premium   Country: USA   Device: LG V30   Operating System: Android 8.0.0     My Question or Issue When I click the download slider in the album scree...

1293 Views

0 replies

2 likes

  • 1293 Views
  • 0 replies
  • 2 likes

Superuser Contribution Spotify does not repeat from the top of a playlist

PlanPremiumCountryUSofA DeviceGoogle Pixel (the OG one)Operating SystemAndroid 9 Pie, Fedora Linux 28 My Question or IssueWhy on Zeus's good Earth does Spotify not repeat from the top of a playlist?I start a playlist (that I've deftly crafted and cur...

Newbie

Plan Premium Country USofA   Device Google Pixel (the OG one) Operating System Android 9 Pie, Fedora Linux 28   My Question or Issue Why on Zeus's good Earth does Spotify not rep...

Peter

Spotify Legend

1181 Views

1 replies

1 likes

bug
bug report
playlist bug
playlist issue
repeat
repeat issue
  • 1181 Views
  • 1 replies
  • 1 likes

Superuser Contribution Cannot open albums or see all artists allbums - says i'm offline

PlanPremiumCountry DeviceHuawei P20 ProOperating System(Android 8.) My Question or Issue I have an issue with Spotify App v 8.4.75.670 armV7.Basically I cannot enter album to see song's list of an artist, or/and cannot display a list of all artist al...

Casual Listener

Plan Premium Country   Device Huawei P20 Pro Operating System (Android 8.)   My Question or Issue   I have an issue with Spotify App v 8.4.75.670 armV7. Basically I cannot ...

Peter

Spotify Legend

3852 Views

1 replies

1 likes

  • 3852 Views
  • 1 replies
  • 1 likes

Dead playlist

My Question or IssueI followed a playlist called Popchill Out. The playlist used to update itself, addings new songs and deleting some every often. But after some major updates, it no longer have new songs. The songs are the same every day. Is there ...

Casual Listener

My Question or Issue I followed a playlist called Popchill Out.  The playlist used to update itself, addings new songs and deleting some every often.  But after some major updates, it no l...

396 Views

0 replies

0 likes

  • 396 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Spotify CRASHING

PlanPremiumCountry BRAZILDeviceSamsung Galaxy S8 PlusOperating SystemAndroid Oreo My Question or Issue Since last 2 uptades (Now I'm using version 8.4.77.779) Spotify just crashes after 15 ou 20 seconds. Its not possible to listen any music since eve...

Casual Listener

Plan Premium Country  BRAZIL Device Samsung Galaxy S8 Plus Operating System Android Oreo   My Question or Issue  Since last 2 uptades (Now I'm using version 8.4.77.779) ...

Peter

Spotify Legend

1001 Views

1 replies

0 likes

  • 1001 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify stops playing and/or working

PlanPremiumCountry NetherlandsDeviceSamsung Galaxy S6Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue For the last three days, Spotify randomly (mostly just after a few seconds) stops playing a song or crashes completely. ...

Newbie

Plan Premium Country  Netherlands Device Samsung Galaxy S6 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  For the last three days, Spot...

Peter

Spotify Legend

746 Views

2 replies

0 likes

  • 746 Views
  • 2 replies
  • 0 likes

Superuser Contribution Issue with loading albums

PlanPremium 8.4.75.670CountryAustriaDeviceSamsung Note 8Operating SystemAndroid 8 My Question or IssueNot quite sure when the issue first appeard but I currently hace to select an album twice to get it to load. When I click on an album the first time...

Newbie

Plan Premium 8.4.75.670 Country Austria Device Samsung Note 8 Operating System Android 8   My Question or Issue Not quite sure when the issue first appeard but I currently hace to sele...

Peter

Spotify Legend

812 Views

1 replies

1 likes

  • 812 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify tells me I'm offline but I'm not.

Hello,I got a googl pixel 2 and occasionally my Spotify will say I'm offline and I definitely have internet and the box to turn that on and off is definitely set to be online. The only way I can fix this is uninstall the app and reinstalled. Any help...

Newbie

 Hello, I got a googl pixel 2 and occasionally my Spotify will say I'm offline and I definitely have internet and the box to turn that on and off is definitely set to be online. The only way I ...

Peter

Spotify Legend

978 Views

1 replies

1 likes

  • 978 Views
  • 1 replies
  • 1 likes

Sound goes down when another in app makes a sound

I like to listen to music on spotify while I learn languages with Duolingo. But it us pretty annoying that the volume keeps changeing for a split second when ever Duolingo makes a sound. I put the volume low enough to understand the other app, i dont...

Newbie

I like to listen to music on spotify while I learn languages with Duolingo. But it us pretty annoying that the volume keeps changeing for a split second when ever Duolingo makes a sound. I put the vo...

944 Views

0 replies

1 likes

  • 944 Views
  • 0 replies
  • 1 likes

Spotify App Stops Music While Playing

Hi,So i have an Oppo phone (android) and whenever i start a session of listening to music maybe after the first or fourth song while it's still playing it will stop, and when i go to the app it shows a black screen with the options of Play/Pause/Skip...

Newbie

Hi, So i have an Oppo phone (android) and whenever i start a session of listening to music maybe after the first or fourth song while it's still playing it will stop, and when i go to the app it sho...

453 Views

0 replies

0 likes

  • 453 Views
  • 0 replies
  • 0 likes

Suggested songs and advert's

I would like a legal statement specifically on Spotify use of suggested songs and advertisements. I am tired I'm being forced to listen to suggested songs. They take up 50% of what I listen to. Are completely unrelated to the genre that I'm currently...

Newbie

I would like a legal statement specifically on Spotify use of suggested songs and advertisements. I am tired I'm being forced to listen to suggested songs. They take up 50% of what I listen to. Are c...

487 Views

0 replies

0 likes

  • 487 Views
  • 0 replies
  • 0 likes

Favorite Songs Are Missing

I recently made the switch to Spotify and have encountered nothing but problems. I'm running the version with "Favorite Songs" instead of a normal Library like everyone else I know. I was getting used to the system and noticed on the Android app that...

Newbie

I recently made the switch to Spotify and have encountered nothing but problems. I'm running the version with "Favorite Songs" instead of a normal Library like everyone else I know. I was getting use...

2196 Views

0 replies

1 likes

  • 2196 Views
  • 0 replies
  • 1 likes