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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

392405 Views

545 replies

35 likes

Account
Free
  • 392405 Views
  • 545 replies
  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8258 Views

0 replies

7 likes

  • 8258 Views
  • 0 replies
  • 7 likes

"playback failed" message

Free US Blu Energy XL Android 5.1 I was listening to a playlist and a video was gonna play. But it said "playback failed" and it froze.

Visitor

  Free    US    Blu Energy XL Android    5.1   I was listening to a playlist and a video was gonna play. But it said "playback failed" and it froze.&n...

604 Views

0 replies

0 likes

Android
Spotify
support
  • 604 Views
  • 0 replies
  • 0 likes

Spotify Connect Blank List?

StandardUSASamsung Galaxy S7 ActiveAndroid When I select "Spotify" as the input on my receiver and go to my phone to press the Devices button under a song, the list shows up with nothing. It has "How-to" connect to PC, Speaker, etc. Thats all there i...

Regular

Standard USA Samsung Galaxy S7 Active Android     When I select "Spotify" as the input on my receiver and go to my phone to press the Devices button under a song, the list shows u...

GreenHawk84

Regular

964 Views

2 replies

1 likes

Connect
  • 964 Views
  • 2 replies
  • 1 likes

Unable to login after app updated

Hi team, I used to listen to music on Spotify smoothly for a while using my xiaomi a1 phone. However, last night the app was updated and it logged me out automatically, when I tried to come back using my Facebook account, I cannot login anymore! Have...

Newbie

Hi team,   I used to listen to music on Spotify smoothly for a while using my xiaomi a1 phone. However, last night the app was updated and it logged me out automatically, when I tried to come ...

315 Views

0 replies

0 likes

  • 315 Views
  • 0 replies
  • 0 likes

Content not showing

PlanPremiumCountry Israel account but living in Iceland.DeviceChinese Android (I'm sure that's not the reason for the issue!)Operating SystemAndroid 7.1.1 My Question or Issue So when I'm on the Home tab I only see the header and not the recommended ...

Casual Listener

Plan Premium Country  Israel account but living in Iceland. Device Chinese Android (I'm sure that's not the reason for the issue!) Operating System Android 7.1.1   My Question or I...

364 Views

0 replies

0 likes

  • 364 Views
  • 0 replies
  • 0 likes

View album, artist, or song radio not working

PlanPremiumCountry USDeviceSamsung Galaxy s8Operating System Android Oreo My Question or Issue When listening to a song the "song radio", "view album", and "view artist" are unavailable and no longer highlighted for access. I've included a picture.

Newbie

Plan Premium Country  US Device Samsung Galaxy s8 Operating System  Android Oreo   My Question or Issue  When listening to a song the "song radio", "view album", an...

AeroZ

Composer

361 Views

1 replies

0 likes

  • 361 Views
  • 1 replies
  • 0 likes

Superuser Contribution LG V30 Issues

I'm having issues with the task bar shortcut where it won't update what is actually playing or respond at all to comands. The app itself seems to function fine but with this shortcut broken, it's quite annoying. My microphone/controller headphones wo...

Casual Listener

I'm having issues with the task bar shortcut where it won't update what is actually playing or respond at all to comands. The app itself seems to function fine but with this shortcut broken, it's qui...

BryceBloomfield

Casual Listener

2577 Views

10 replies

2 likes

  • 2577 Views
  • 10 replies
  • 2 likes

SD card help

PlanPremiumCountry Canada DeviceSamsung s7Operating SystemAndroid Oreo My Question or IssueMy data that i transfer to my sd card just won't stay and end up getting reset to storage.. Then i have to download them all over again to storage. I have alwa...

Newbie

Plan Premium Country  Canada  Device Samsung s7 Operating System Android Oreo   My Question or Issue My data that i transfer to my sd card just won't stay and end up get...

314 Views

0 replies

1 likes

  • 314 Views
  • 0 replies
  • 1 likes

Playlist restart before ending

PlanPremiumCountryFR DeviceXiaomi Redmi 4 PrimeOperating SystemAndroid My Question or IssueI've a playlist with more than 350 songs and i add some songs every weeks. My problem is simple, i don't see all songs, i've enabled the shuffle mode and disab...

Casual Listener

Plan Premium Country FR  Device Xiaomi Redmi 4 Prime Operating System Android   My Question or Issue I've a playlist with more than 350 songs and i add some songs every weeks. M...

367 Views

0 replies

1 likes

  • 367 Views
  • 0 replies
  • 1 likes

Superuser Contribution Historias de Instagram

No me aparece la opcion "historias de Instagram" para compartir la musica que escucho. Ya actalize las 2 aplicaciones y sigue sin aparecer

Newbie

No me aparece la opcion "historias de Instagram" para compartir la musica que escucho. Ya actalize las 2 aplicaciones y sigue sin aparecer

Peter

Spotify Legend

2322 Views

1 replies

2 likes

  • 2322 Views
  • 1 replies
  • 2 likes

Shuffle Bug on Smart TV

PlanPremiumCountryAustraliaDeviceSmart TVOperating SystemLatest Android OS for TV (updated recently) My Question or IssueHey guys! I am not sure if this is specific to my Smart TV or Spotify in general, but your shuffle mechanics seem to be behaving ...

Regular

Plan Premium Country Australia Device Smart TV Operating System Latest Android OS for TV (updated recently)   My Question or Issue Hey guys! I am not sure if this is specific to my Sma...

VWormwood

Newbie

3841 Views

1 replies

3 likes

bug
randomization
shuffle
  • 3841 Views
  • 1 replies
  • 3 likes

Solved!! When listening to Spotify on my phone I keep getting disrupted by Another Device

PlanPremiumCountry United States of America Device(LG K20 V)Operating System(Andriod Version 7.0) My Question or Issue When attempting to listen to music on my phone, or on my desktop I keep having my listening experience interrupted by a message say...

Casual Listener

  Plan Premium Country  United States of America  Device (LG K20 V) Operating System (Andriod Version 7.0)   My Question or Issue  When attempting to listen to mus...

musicstreamr824

Casual Listener

1802 Views

1 replies

0 likes

  • 1802 Views
  • 1 replies
  • 0 likes

Superuser Contribution Se cierra la APP después de un tiempo

Nunca he tenido ningún problema de este tipo, pero desde que me repararon el móvil al instalar la última actualización se me cierra la APP sola más o menos a las 2 canciones y media. Y te da igual esté en el coche con el bluetooth o en casa con el mó...

Casual Listener

Nunca he tenido ningún problema de este tipo, pero desde que me repararon el móvil al instalar la última actualización se me cierra la APP sola más o menos a las 2 canciones y media. Y te da igual es...

Peter

Spotify Legend

542 Views

1 replies

0 likes

  • 542 Views
  • 1 replies
  • 0 likes

Superuser Contribution Screen Issues

PlanPremiumCountry BrazilDeviceSamsung Galaxy S8Operating SystemAndroid 8 My Question or Issue Sometimes one screen keeps frozen in my phone, and another one, functional, gets on top of the previous one. I've attached a screenshot. I don't really kno...

Newbie

Plan Premium Country  Brazil Device Samsung Galaxy S8 Operating System Android 8   My Question or Issue  Sometimes one screen keeps frozen in my phone, and another one, funct...

Peter

Spotify Legend

544 Views

3 replies

1 likes

  • 544 Views
  • 3 replies
  • 1 likes

Cant see the album art and controls on lock screen?

PlanPremiumCountry CanadaDeviceSamsung Galaxy Note 9Operating SystemAndroid OreoMy Question or Issue Is there a way to bring the album art and controlls from the second image to the first in the lock screen? I know that it looks like that on iphone b...

Newbie

  Plan Premium Country  Canada Device Samsung Galaxy Note 9 Operating System Android Oreo My Question or Issue  Is there a way to bring the album art and controlls from ...

341 Views

0 replies

0 likes

  • 341 Views
  • 0 replies
  • 0 likes

Superuser Contribution Can't toggle 'Download using cellular'

PlanPremiumCountry UK Device(Samsung Galaxy S8)Operating System(Android Oreo) My Question or IssueLike the subject says, I can't select the 'Download using cellar' option ie. it is permanently set to off. Any help greatly appreciated. Have got downlo...

Newbie

  Plan Premium Country UK   Device (Samsung Galaxy S8) Operating System (Android Oreo)   My Question or Issue Like the subject says, I can't select the 'Download using ...

Peter

Spotify Legend

1270 Views

2 replies

0 likes

  • 1270 Views
  • 2 replies
  • 0 likes

Song stops playing at random times

PlanPremiumCountry MalaysiaDeviceVivo Y81Operating SystemAndroid 8.1.0 My Question or IssueWhy do my songs sometimes randomly stop playing. I can't really say the app crashes whenever that happens because the app is still running. But the song just w...

Casual Listener

Plan Premium Country  Malaysia Device Vivo Y81 Operating System Android 8.1.0   My Question or Issue Why do my songs sometimes randomly stop playing. I can't really say the app cr...

350 Views

0 replies

0 likes

  • 350 Views
  • 0 replies
  • 0 likes

Spotify Not Working with Google Assistant

Spotify has not been working with Google Assistant for the last few days. All voice commands on my phone to play music get sent to a search; all voice commands to skip ahead or repeat the last track similarly return search results. When commands are ...

Music Fan

Spotify has not been working with Google Assistant for the last few days. All voice commands on my phone to play music get sent to a search; all voice commands to skip ahead or repeat the last track ...

1213242280

Casual Listener

943 Views

1 replies

1 likes

Android
Google Assistant Integration
Google Home
  • 943 Views
  • 1 replies
  • 1 likes

Superuser Contribution [Android 8.0.0] App not showing on full screen

PlanFamily premiumCountry Mexico City, MXDevicemotorola moto g 6 plusOperating SystemAndroid 8.0.0 My Question or Issue The issue I have is after I enable the 'One Button Nav' feature. This feature, I think, is only available over motorola phones. Th...

Newbie

Plan Family premium Country  Mexico City, MX Device motorola moto g 6 plus Operating System Android 8.0.0   My Question or Issue  The issue I have is after I enable the 'One ...

olopis

Regular

719 Views

2 replies

0 likes

  • 719 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't play song on repeat from search

PlanPremiumCountry DenmarkDeviceOne Plus 3tOperating SystemAndroid My Question or Issue Whenever I play a song directly from the search results, I can't play it on repeat as it always automatically starts a radio based on the song. I can only play so...

Newbie

Plan Premium Country  Denmark Device One Plus 3t Operating System Android   My Question or Issue  Whenever I play a song directly from the search results, I can't play it on ...

23wangc

Casual Listener

1663 Views

3 replies

2 likes

  • 1663 Views
  • 3 replies
  • 2 likes