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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

377578 Views

541 replies

34 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7676 Views

0 replies

7 likes

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Superuser Contribution [Android 8.0.0] App not showing on full screen

PlanFamily premiumCountry Mexico City, MXDevicemotorola moto g 6 plusOperating SystemAndroid 8.0.0 My Question or Issue The issue I have is after I enable the 'One Button Nav' feature. This feature, I think, is only available over motorola phones. Th...

Newbie

Plan Family premium Country  Mexico City, MX Device motorola moto g 6 plus Operating System Android 8.0.0   My Question or Issue  The issue I have is after I enable the 'One ...

olopis

Regular

710 Views

2 replies

0 likes

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Superuser Contribution Can't play song on repeat from search

PlanPremiumCountry DenmarkDeviceOne Plus 3tOperating SystemAndroid My Question or Issue Whenever I play a song directly from the search results, I can't play it on repeat as it always automatically starts a radio based on the song. I can only play so...

Newbie

Plan Premium Country  Denmark Device One Plus 3t Operating System Android   My Question or Issue  Whenever I play a song directly from the search results, I can't play it on ...

23wangc

Casual Listener

1651 Views

3 replies

2 likes

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  • 3 replies
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Audio spikes when using EQ or Normalize volume settings

PlanPremiumCountry SwedenDeviceMoto G5Operating SystemAndroid 7.0 Nougat My Question or IssueWhen manually seeking a time in a song (that includes skipping forward or backward using the ->| arrows), the audio spike really loud. This happens even when...

Newbie

Plan Premium Country  Sweden Device Moto G5 Operating System Android 7.0 Nougat   My Question or Issue When manually seeking a time in a song (that includes skipping forward or ba...

448 Views

0 replies

0 likes

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Superuser Contribution is there any tag information available related to the different playlists? accessible?

looking for a manner to sort playlists (links) with most complete available tag information available on Spotify. Using an Excel table, filter and then play my choice by clicking the playlist link in this Excel sheet. thanks

Casual Listener

    looking for a manner to sort playlists (links) with most complete available tag information available on Spotify. Using an Excel table, filter and then play my choice...

Peter

Spotify Legend

391 Views

1 replies

0 likes

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  • 1 replies
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Solved!!Superuser Contribution Help! Shuffling all my songs doesn't work.

Hi, I have a premium account with Spotify. Whenever I visit my 'songs tab', Spotify shuffles the music to a limited degree - it plays music from my saved albums, before playing my saved songs... Could I have some help? Many thanks.

Newbie

Hi, I have a premium account with Spotify. Whenever I visit my 'songs tab', Spotify shuffles the music to a limited degree - it plays music from my saved albums, before playing my saved songs...&nbsp...

Peter

Spotify Legend

527 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Superuser Contribution Change download location grayed out

I am using an Sony Xperia xa1 ultra which has Spotify installed by standard.When I want to change the download location I can click on the option to do it but however after that I can see internal storage and as card but only grayed out so I can't ch...

Regular

I am using an Sony Xperia xa1 ultra which has Spotify installed by standard.When I want to change the download location I can click on the option to do it but however after that I can see internal st...

Peter

Spotify Legend

776 Views

1 replies

0 likes

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Superuser Contribution Playlist not loading

PlanPremiumCountry DeviceXiomi redmiOperating SystemAndroid My Question or Issue When I click an artist/album/playlist from my library the songs don't load. I get a green circle in the center of the screen that keeps spinning as if its loading but th...

Newbie

Plan Premium Country   Device Xiomi redmi Operating System Android    My Question or Issue  When I click an artist/album/playlist from my library the songs don't load. I...

Peter

Spotify Legend

1224 Views

1 replies

0 likes

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Superuser Contribution Photo of the album on Android locking screen

In an old version we could see the photo of the album on the lock screen however with an update This was lost, please return this option, it was very nice to visualize itPlanPremiumCountry Ecuador DeviceHuawei Mate 10Operating SystemAndroid 8.0 Pleas...

Newbie

In an old version we could see the photo of the album on the lock screen however with an update This was lost, please return this option, it was very nice to visualize it Plan Premium Country &nb...

Peter

Spotify Legend

789 Views

1 replies

0 likes

Lock Screen Issues
lockscreen
Photo
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Solved!!Superuser Contribution Offline issue

Spotify tells me I am offline when I try to Search or See All Albums, even though I have wifi access and can fully access the albums that come up in the list. I can resolve this problem for a short time if I reboot my phone but eventually it always c...

Visitor

    Spotify tells me I am offline when I try to Search or See All Albums, even though I have wifi access and can fully access the albums that come up in the list.  I can resolve this...

Peter

Spotify Legend

1245 Views

3 replies

0 likes

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Superuser Contribution Spotify always says i'm offline

Country: UKDevice: OnePlus 5Android Version: 8.1.0Spotify Version: 8.4.72.845Issue: Spotify says i'm offline, when connected to either Wi-Fi or 4g. Some downloaded playlists available, others not. Cannot search, cannot listen to non-downloaded playli...

Visitor

    Country: UK Device: OnePlus 5 Android Version: 8.1.0 Spotify Version:  8.4.72.845 Issue: Spotify says i'm offline, when connected to either Wi-Fi or 4g. Some downloaded playl...

Peter

Spotify Legend

1245 Views

2 replies

1 likes

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  • 2 replies
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Superuser Contribution Podcasts Few Questions

PlanPremiumCountryUnited Kingdom DeviceSamsung Galaxy 8 My Question or IssueHi all, I've decided to try and switch to spotify for podcasts as it saves having a seperate app. I have a couple of questions/suggestions. 1. If I download podcasts and swit...

Newbie

Plan Premium Country United Kingdom    Device Samsung Galaxy 8     My Question or Issue Hi all,   I've decided to try and switch to spotify for podcasts as it sav...

Peter

Spotify Legend

360 Views

1 replies

0 likes

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Superuser Contribution Spotify won't pause music when you get a call when using chromecast

Device: Android Samsung A5 (2017), Android 8.0.0 Hi All, Just installed spotify free for the first time. I found that when playing via my phone it will pause the music when I get a phone call but not when I am using my chromecast audio device. I've t...

Casual Listener

Device: Android Samsung A5 (2017), Android 8.0.0   Hi All,   Just installed spotify free for the first time.  I found that when playing via my phone it will pause the music when I ...

Peter

Spotify Legend

1007 Views

1 replies

0 likes

  • 1007 Views
  • 1 replies
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Superuser Contribution Artist/song radio disappearing in an irregular basis

PlanPremiumCountryLithuania DeviceLG G5Operating SystemAndroid Oreo My Question or Issue Artist/song radio function disappears unpredictably. I don't think it has anything to do with a specific artist/song. In some occations it works perfectly. Other...

Newbie

Plan Premium Country Lithuania  Device LG G5 Operating System Android Oreo   My Question or Issue  Artist/song radio function disappears unpredictably. I don't thin...

Peter

Spotify Legend

539 Views

1 replies

0 likes

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  • 1 replies
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Reproducción aleatoria de varias listas al tiempo

Buenas tardes, quería saber si hay alguna forma de reproducir desde mi android varias listas de forma aleatoria? Se que en la aplicación de windows esto es posible creando una carpeta que contenga las listas, pero no se como se hace en el celular.Por...

Newbie

Buenas tardes, quería saber si hay alguna forma de reproducir desde mi android varias listas de forma aleatoria? Se que en la aplicación de windows esto es posible creando una carpeta que contenga la...

2611 Views

0 replies

5 likes

PL
Play Folder
Shuffle folder
Shuffle Playlist
  • 2611 Views
  • 0 replies
  • 5 likes

music playing but no sound

PlanPremiumCountry USDeviceSony Xperia xz premiumOperating System( Android Oreo) My Question or Issue Automatically stop background music playing (didn't stop play just no sound) but the play button still showing playing when this issue happen. and a...

Newbie

  Plan Premium Country  US Device Sony Xperia xz premium Operating System ( Android Oreo)   My Question or Issue  Automatically stop background music playing (didn...

328 Views

0 replies

0 likes

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Spotify stuck offline on mobile android

Spotify premiumOn a Samsung galaxy s6 edgeMy issue:My device has been stuck in offline for the past month or so now. I've tried logging out and back in, uninstalling and reinstalling, etc. Reinstalling seems to correct the issue, but only for a few d...

Newbie

Spotify premium On a Samsung galaxy s6 edge My issue: My device has been stuck in offline for the past month or so now. I've tried logging out and back in, uninstalling and reinstalling, etc. Rein...

150jason

Newbie

367 Views

1 replies

0 likes

  • 367 Views
  • 1 replies
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Shuffling album does not play songs in the actual album

I'm trying to shuffle an album, but all it does is play random suggested tracks and not the acutal tracsks in the album, or evern songs by that artist. Just completley random artist that have nothing to do with what I want to listen to. If this is be...

Newbie

I'm trying to shuffle an album, but all it does is play random suggested tracks and not the acutal tracsks in the album, or evern songs by that artist. Just completley random artist that have no...

285 Views

0 replies

0 likes

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Superuser Contribution Why are Artists Bios gone?

I've always used the android app version and recently I've had no artist bio information for any artist in my library. Also no concert information. This is an ongoing issue even after deleting my cache and uninstalling and reinstalling the app from t...

Regular

I've always used the android app version and recently I've had no artist bio information for any artist in my library. Also no concert information. This is an ongoing issue even after deleting my cac...

Animaleyes

Regular

4335 Views

11 replies

5 likes

  • 4335 Views
  • 11 replies
  • 5 likes

Song information not showing in car

PlanPremiumCountrySpainDeviceHuawei P10 (VTR-L29)Operating SystemAndroid Oreo 8.0.0My Question or IssueI've learned (and I'm currently suffering) that there's an ongoing issue since last year with playback via bluetooth, by which metadata is not show...

Casual Listener

Plan Premium Country Spain Device Huawei P10 (VTR-L29) Operating System Android Oreo 8.0.0 My Question or Issue I've learned (and I'm currently suffering) that there's an ongoi...

930 Views

0 replies

1 likes

  • 930 Views
  • 0 replies
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Play weekly remix without "shuffle play"

PlanPremiumCountry NetherlandsDevicevarious android devices, volumio, windows desktop player etc..Operating SystemVarious android versions, linux, windows 10 My Question or Issue i like to listen to weekly mixes by various dj's like Armin van Buren, ...

Newbie

Plan Premium Country  Netherlands Device various android devices, volumio, windows desktop player etc.. Operating System Various android versions, linux, windows 10     &nbsp...

257 Views

0 replies

0 likes

  • 257 Views
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