Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
375969 Views
541 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumDeviceSamsung A320FLOperating SystemAndroid Oreo My Question or Issue
Plan Premium Device Samsung A320FL Operating System Android Oreo My Question or Issue
Spotify Star
509 Views
1 replies
1 likes
PlanPremiumCountry United States of America Device(LG K20 V)Operating System(Andriod Version 7.0) My Question or Issue When attempting to listen to music on my phone, or on my desktop I keep having my listening experience interrupted by a message say...
Plan Premium Country United States of America Device (LG K20 V) Operating System (Andriod Version 7.0) My Question or Issue When attempting to listen to mus...
Casual Listener
1789 Views
1 replies
0 likes
Nunca he tenido ningún problema de este tipo, pero desde que me repararon el móvil al instalar la última actualización se me cierra la APP sola más o menos a las 2 canciones y media. Y te da igual esté en el coche con el bluetooth o en casa con el mó...
Nunca he tenido ningún problema de este tipo, pero desde que me repararon el móvil al instalar la última actualización se me cierra la APP sola más o menos a las 2 canciones y media. Y te da igual es...
Spotify Legend
525 Views
1 replies
0 likes
PlanPremiumCountry BrazilDeviceSamsung Galaxy S8Operating SystemAndroid 8 My Question or Issue Sometimes one screen keeps frozen in my phone, and another one, functional, gets on top of the previous one. I've attached a screenshot. I don't really kno...
Plan Premium Country Brazil Device Samsung Galaxy S8 Operating System Android 8 My Question or Issue Sometimes one screen keeps frozen in my phone, and another one, funct...
Spotify Legend
529 Views
3 replies
1 likes
PlanPremiumCountry CanadaDeviceSamsung Galaxy Note 9Operating SystemAndroid OreoMy Question or Issue Is there a way to bring the album art and controlls from the second image to the first in the lock screen? I know that it looks like that on iphone b...
Plan Premium Country Canada Device Samsung Galaxy Note 9 Operating System Android Oreo My Question or Issue Is there a way to bring the album art and controlls from ...
334 Views
0 replies
0 likes
PlanPremiumCountry UK Device(Samsung Galaxy S8)Operating System(Android Oreo) My Question or IssueLike the subject says, I can't select the 'Download using cellar' option ie. it is permanently set to off. Any help greatly appreciated. Have got downlo...
Plan Premium Country UK Device (Samsung Galaxy S8) Operating System (Android Oreo) My Question or Issue Like the subject says, I can't select the 'Download using ...
Spotify Legend
1249 Views
2 replies
0 likes
PlanPremiumCountry MalaysiaDeviceVivo Y81Operating SystemAndroid 8.1.0 My Question or IssueWhy do my songs sometimes randomly stop playing. I can't really say the app crashes whenever that happens because the app is still running. But the song just w...
Plan Premium Country Malaysia Device Vivo Y81 Operating System Android 8.1.0 My Question or Issue Why do my songs sometimes randomly stop playing. I can't really say the app cr...
345 Views
0 replies
0 likes
Spotify has not been working with Google Assistant for the last few days. All voice commands on my phone to play music get sent to a search; all voice commands to skip ahead or repeat the last track similarly return search results. When commands are ...
Spotify has not been working with Google Assistant for the last few days. All voice commands on my phone to play music get sent to a search; all voice commands to skip ahead or repeat the last track ...
Casual Listener
928 Views
1 replies
1 likes
PlanFamily premiumCountry Mexico City, MXDevicemotorola moto g 6 plusOperating SystemAndroid 8.0.0 My Question or Issue The issue I have is after I enable the 'One Button Nav' feature. This feature, I think, is only available over motorola phones. Th...
Plan Family premium Country Mexico City, MX Device motorola moto g 6 plus Operating System Android 8.0.0 My Question or Issue The issue I have is after I enable the 'One ...
Regular
708 Views
2 replies
0 likes
PlanPremiumCountry DenmarkDeviceOne Plus 3tOperating SystemAndroid My Question or Issue Whenever I play a song directly from the search results, I can't play it on repeat as it always automatically starts a radio based on the song. I can only play so...
Plan Premium Country Denmark Device One Plus 3t Operating System Android My Question or Issue Whenever I play a song directly from the search results, I can't play it on ...
Casual Listener
1644 Views
3 replies
2 likes
PlanPremiumCountry SwedenDeviceMoto G5Operating SystemAndroid 7.0 Nougat My Question or IssueWhen manually seeking a time in a song (that includes skipping forward or backward using the ->| arrows), the audio spike really loud. This happens even when...
Plan Premium Country Sweden Device Moto G5 Operating System Android 7.0 Nougat My Question or Issue When manually seeking a time in a song (that includes skipping forward or ba...
447 Views
0 replies
0 likes
looking for a manner to sort playlists (links) with most complete available tag information available on Spotify. Using an Excel table, filter and then play my choice by clicking the playlist link in this Excel sheet. thanks
looking for a manner to sort playlists (links) with most complete available tag information available on Spotify. Using an Excel table, filter and then play my choice...
Spotify Legend
388 Views
1 replies
0 likes
Hi, I have a premium account with Spotify. Whenever I visit my 'songs tab', Spotify shuffles the music to a limited degree - it plays music from my saved albums, before playing my saved songs... Could I have some help? Many thanks.
Hi, I have a premium account with Spotify. Whenever I visit my 'songs tab', Spotify shuffles the music to a limited degree - it plays music from my saved albums, before playing my saved songs... ...
Spotify Legend
521 Views
1 replies
0 likes
I am using an Sony Xperia xa1 ultra which has Spotify installed by standard.When I want to change the download location I can click on the option to do it but however after that I can see internal storage and as card but only grayed out so I can't ch...
I am using an Sony Xperia xa1 ultra which has Spotify installed by standard.When I want to change the download location I can click on the option to do it but however after that I can see internal st...
Spotify Legend
774 Views
1 replies
0 likes
PlanPremiumCountry DeviceXiomi redmiOperating SystemAndroid My Question or Issue When I click an artist/album/playlist from my library the songs don't load. I get a green circle in the center of the screen that keeps spinning as if its loading but th...
Plan Premium Country Device Xiomi redmi Operating System Android My Question or Issue When I click an artist/album/playlist from my library the songs don't load. I...
Spotify Legend
1223 Views
1 replies
0 likes
In an old version we could see the photo of the album on the lock screen however with an update This was lost, please return this option, it was very nice to visualize itPlanPremiumCountry Ecuador DeviceHuawei Mate 10Operating SystemAndroid 8.0 Pleas...
In an old version we could see the photo of the album on the lock screen however with an update This was lost, please return this option, it was very nice to visualize it Plan Premium Country &nb...
Spotify Legend
786 Views
1 replies
0 likes
Spotify tells me I am offline when I try to Search or See All Albums, even though I have wifi access and can fully access the albums that come up in the list. I can resolve this problem for a short time if I reboot my phone but eventually it always c...
Spotify tells me I am offline when I try to Search or See All Albums, even though I have wifi access and can fully access the albums that come up in the list. I can resolve this...
Spotify Legend
1243 Views
3 replies
0 likes
Country: UKDevice: OnePlus 5Android Version: 8.1.0Spotify Version: 8.4.72.845Issue: Spotify says i'm offline, when connected to either Wi-Fi or 4g. Some downloaded playlists available, others not. Cannot search, cannot listen to non-downloaded playli...
Country: UK Device: OnePlus 5 Android Version: 8.1.0 Spotify Version: 8.4.72.845 Issue: Spotify says i'm offline, when connected to either Wi-Fi or 4g. Some downloaded playl...
Spotify Legend
1240 Views
2 replies
1 likes
PlanPremiumCountryUnited Kingdom DeviceSamsung Galaxy 8 My Question or IssueHi all, I've decided to try and switch to spotify for podcasts as it saves having a seperate app. I have a couple of questions/suggestions. 1. If I download podcasts and swit...
Plan Premium Country United Kingdom Device Samsung Galaxy 8 My Question or Issue Hi all, I've decided to try and switch to spotify for podcasts as it sav...
Spotify Legend
357 Views
1 replies
0 likes
Device: Android Samsung A5 (2017), Android 8.0.0 Hi All, Just installed spotify free for the first time. I found that when playing via my phone it will pause the music when I get a phone call but not when I am using my chromecast audio device. I've t...
Device: Android Samsung A5 (2017), Android 8.0.0 Hi All, Just installed spotify free for the first time. I found that when playing via my phone it will pause the music when I ...
Spotify Legend
1007 Views
1 replies
0 likes
