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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7257 Views

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7 likes

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How to turn off the Behind the Lyrics. Even option is not working

PlanPremiumCountry AustraliaDeviceGalaxy s8 plusOperating SystemAndroid oreo My Question or Issue How to turn off the BTL???Even i turn off it from the optionIt is still showing to me the BTL automaticallyI don't wanna see the useless content otherwi...

Newbie

Plan Premium Country  Australia Device Galaxy s8 plus Operating System Android oreo   My Question or Issue  How to turn off the BTL??? Even i turn off it from the option It...

Billy-J

Spotify Star

837 Views

1 replies

0 likes

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after playing few songs then stop playing

PlanPremiumCountry Hong KongDeviceSamsungs8 PlusOperating SystemAndroid My Question or Issue Recently my spotify only can play few songs then it stop playing. I have go back to the app then click "play" or reset the app to play it again. any ideas fo...

Newbie

Plan Premium Country  Hong Kong Device Samsungs8 Plus Operating System Android   My Question or Issue  Recently my spotify only can play few songs then it stop playing. I hav...

Jose_M

Spotify Star

451 Views

1 replies

3 likes

  • 451 Views
  • 1 replies
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All sorts of problems with Spotify on Oreo

PlanPremiumCountry UKDevice(LG G6)Operating System(Android Oreo,)My Question or IssueThe Android app on Oreo is a complete disaster, and I'm on the edge of moving to another provider. These are some of the comprehensive list of problems: - Google OK ...

Newbie

Plan Premium Country  UK Device (LG G6) Operating System (Android Oreo,) My Question or Issue The Android app on Oreo is a complete disaster, and I'm on the edge of moving to anoth...

forcedrevival

Gig Goer

2540 Views

1 replies

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Huawei P20 (lite) app issues

PlanPremiumCountryThe NetherlandsDeviceHuawei P20 LiteOperating SystemAndroid oreo 8.0.0 My Question or Issue I've been having some issues with the Spotify app since I've switched to a new phone (Huawei p20 Lite).- The 'album view' display often free...

Newbie

Plan Premium Country The Netherlands Device Huawei P20 Lite Operating System Android oreo 8.0.0   My Question or Issue  I've been having some issues with the Spotify app since I'v...

2233 Views

0 replies

7 likes

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Music stops for no reason

PlanPremiumCountryUK DeviceOnePlus 5TOperating SystemAndroid 8.1.0Spotify App Version8.4.68.911 armV7 My Question or IssueIn the last week or so Spotify on my phone just stops randomly. The timing is random - sometimes it plays for an hour no worries...

Newbie

Plan Premium Country UK   Device OnePlus 5T Operating System Android 8.1.0 Spotify App Version 8.4.68.911 armV7   My Question or Issue In the last week or so Spotify on my phon...

AeroZ

Composer

445 Views

1 replies

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Search and browse functions don't work on Samsung Galaxy S8

My Question or Issue The search and browse functions do not work when using my Samsung Galaxy S8 even though I have offline mode turned off and am connected to wifi in my home. I do not think there's anything wrong with our wifi connection as it seem...

Newbie

    My Question or Issue  The search and browse functions do not work when using my Samsung Galaxy S8 even though I have offline mode turned off and am connected to wifi in my home....

342 Views

0 replies

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Solved!!Superuser Contribution Visual Overlay Bug Note 8

PlanPremiumCountry USDeviceNote 8Operating SystemAndroid Oreo 8.0.0Samsung Experience 9.0Kernel 4.4.78-13949550 My Question or IssueI am getting this strange issue sometimes when i relaunch the app after it has been running in the background it has t...

Casual Listener

    Plan Premium Country  US Device Note 8 Operating System Android Oreo 8.0.0 Samsung Experience 9.0 Kernel 4.4.78-13949550   My Question or Issue I am getting ...

Katerina

Spotify Legend

1049 Views

3 replies

0 likes

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Using spotify on my phone

I've just got Spotify Premium set up on my laptop but would also like to use it on my phone but don't know how to go about this. Is it possible to use it on more than one device? PlanPremiumCountry UKDeviceAndroidOperating System(iOS 10, Android Oreo...

Newbie

I've just got Spotify Premium set up on my laptop but would also like to use it on my phone but don't know how to go about this.  Is it possible to use it on more than one device?   Plan ...

AeroZ

Composer

309 Views

1 replies

0 likes

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Spotify no internet connection

PlanPremiumCountryUKDevice Samsung Galaxy 6My Question or IssueSpotify tells me I am offline and that no internet connection is available, although it was working fine yesterday. This happens intermittently. I have checked the Offline Mode setting. I...

Casual Listener

Plan Premium Country UK Device  Samsung Galaxy 6 My Question or Issue Spotify tells me I am offline and that no internet connection is available, although it was working fine yesterday. T...

Jose_M

Spotify Star

1055 Views

3 replies

1 likes

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  • 3 replies
  • 1 likes

Larger ICONS for driving

I have my phone on a dock while driving - however I find that the Skip buttons are so small, I have to concentrate a lot more to make sure I'm pressing the right button. I feel like instead a full picture of the Album Cover, the Skip, Rewind and Paus...

Newbie

I have my phone on a dock while driving - however I find that the Skip buttons are so small, I have to concentrate a lot more to make sure I'm pressing the right button. I feel like instead a full pi...

Jose_M

Spotify Star

864 Views

1 replies

1 likes

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Songs are grayed out and won't let me play them any more

PlanPremium Country IrelandDeviceHuawei Y6 2018Operating SystemAndroid A song that was downloaded on my premium account uninstalled and won't let me play it any more. It's grayed out and I've done 2 clean reinstalles of spotify, I dont know what to d...

Newbie

Plan Premium  Country  Ireland Device Huawei Y6 2018 Operating System Android    A song that was downloaded on my premium account uninstalled and won't let me play it any...

AeroZ

Composer

569 Views

1 replies

0 likes

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Solved!! can't create playlist shortcut for homescreen

PlanFreeCountry SingaporeDeviceHuawei P9Operating SystemAndroid 7.0 My Question or Issuethere isnt any option for me to add any playlists to my homescreen when i press the 3 dots at the top right hand corner of my screen. is this a premium function o...

Newbie

  Plan Free Country  Singapore Device Huawei P9 Operating System Android 7.0   My Question or Issue there isnt any option for me to add any playlists to my homescreen when i...

Jose_M

Spotify Star

2704 Views

1 replies

1 likes

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  • 1 replies
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Original game soundtracks section doesn't show in gaming category

PlanFreeCountryUnited States DeviceGoogle Pixel 2Operating SystemAndroid 9.0 My Question or Issue When browsing on PC, if you go to Home > Genres & Moods > Gaming you get 3 categories. Popular Playlists, Podcasts, and Original Game Soundtracks. When ...

Newbie

Plan Free Country United States   Device Google Pixel 2 Operating System Android 9.0   My Question or Issue  When browsing on PC, if you go to Home > Genres & Moods &...

390 Views

0 replies

0 likes

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Local files are distorted on mobile device

PlanPremiumDeviceHTC Desire 628Operating SystemAndroid As of the newest update, local files from my PC are distorted on my mobile device.Reinstalling Spotify does not work. Both new and old files are distorted. Weirdly it seems like a lot of small "c...

Casual Listener

Plan Premium Device HTC Desire 628 Operating System Android      As of the newest update, local files from my PC are distorted on my mobile device. Reinstalling Spotify does n...

968 Views

0 replies

1 likes

local files
Mobile
Premium
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Player showing in notification bar when I'm playing it on Computer

PlanPremiumCountry ItalyDeviceXiaomi redmi 5 plus My Question or Issue When I-m using Spotify on my Computer, I see all songs on my notification bar and lockscreen. If I check app in use on my phone, I see Spotify even if it is not true(it is on my c...

Casual Listener

Plan Premium Country  Italy Device Xiaomi redmi 5 plus  My Question or Issue  When I-m using Spotify on my Computer, I see all songs on my notification bar and lockscreen. If I ...

AeroZ

Composer

700 Views

5 replies

1 likes

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  • 5 replies
  • 1 likes

App overlapping issue

PlanPremiumCountryIrelandDeviceSamsung Galaxy 7 EdgeOperating SystemAndroid Oreo (8.0.0)App version 8.4.68.911 armV7 My Question or Issue Hello,Sometime the App just overlap the interface and make it impossible to use.You can still scroll up or down ...

Casual Listener

Plan Premium Country Ireland Device Samsung Galaxy 7 Edge Operating System Android Oreo (8.0.0) App version 8.4.68.911 armV7   My Question or Issue   Hello, Sometime the A...

Jose_M

Spotify Star

1044 Views

3 replies

0 likes

Android
Android 8
overlay
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Super annoying auto repeat and auto randomize

Spotify PremiumCountry: GermanyDevice: Google PixelOperating System: Android 9.0 My Question or Issue For a few weeks now, anytime I play back any song or album on my phone, it automatically activates REPEAT ALL and RANDOM. This is extremely annoying...

Newbie

Spotify Premium Country: Germany Device: Google Pixel Operating System: Android 9.0   My Question or Issue   For a few weeks now, anytime I play back any song or album on my phone, i...

466 Views

0 replies

3 likes

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Alarm not connecting to Spotify

PlanPremiumCountry USDeviceGoogle Pixel 2Operating SystemAndroid Pie My Question or Issue The clock app that came with the phone allows me to choose a playlist from Spotify to wake me up, but sometimes it just plays this high pitched beeping like a s...

Casual Listener

Plan Premium Country  US Device Google Pixel 2 Operating System Android Pie   My Question or Issue  The clock app that came with the phone allows me to choose a playlist from...

Jose_M

Spotify Star

1615 Views

1 replies

1 likes

  • 1615 Views
  • 1 replies
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Radio Autoplay Not Turning Off When Switched Off

PlanFreeCountry DeviceNexus 5XOperating SystemAndroid 8.1.0 My Question or Issue I have the option to turn off Autoplay under the Playback settings. However, even when I turn it off, it will still start playing similar songs. On top of that, it doesn...

Newbie

Plan Free Country   Device Nexus 5X Operating System Android 8.1.0   My Question or Issue  I have the option to turn off Autoplay under the Playback settings. However, even w...

318 Views

0 replies

0 likes

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Superuser Contribution Albums added to the queue do not appear in any "recently played" view

PlanPremiumCountryGermany DeviceLG G6Operating SystemAndroid Oreo, but I think it's related to all platforms. My Question or Issue When I listen to an album, it normally appears at the following places: * recently played on home tab* recently played ...

Music Fan

Plan Premium Country Germany   Device LG G6 Operating System Android Oreo, but I think it's related to all platforms.    My Question or Issue  When I listen to an ...

Jemi

Spotify Legend

878 Views

4 replies

0 likes

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  • 4 replies
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