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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1053 Views
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How do I let Spotify know there suggested songs are VERY OFF?

Plan: Free/PremiumCountry: USADevice: LG PhoneOperating System: Android Nougat My Question or Issue I have playlists that I don't have any problems with, but there is ONE that your algorithm is way off, as it adds inappropriate songs. The playlist is...

  • Newbie
  • Plan: Free/Premium Country: USA Device: LG Phone Operating System: Android Nougat   My Question or Issue  I have playlists that I don't have any problems with, but...
  • 208 Views
  • 0 replies
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  • 208 Views
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Solved!! Sorting playlist on mobile

PlanFamilyCountryDenmark DeviceSamsung A5 (2017)Operating System(Android) My Question or Issue Hi.Is it possible to sort my playlist by author, on my android device?It should be with premium, and as far as I can tell, the family deal is also some sor...

  • Casual Listener
  • Plan Family Country Denmark   Device Samsung A5 (2017) Operating System (Android)   My Question or Issue  Hi. Is it possible to sort my playlist by author, on my android ...
  • Jose_M
  • Spotify Star
  • 1430 Views
  • 3 replies
  • 1 likes
  • 1430 Views
  • 3 replies
  • 1 likes

Adding songs to a playlist

PlanFreeCountry DeviceSamsung galaxy s7 edgeOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI used to able to add music on my android device from the top of my playlist near the shuffle play button. It would give out many ...

  • Casual Listener
  •   Plan Free Country   Device Samsung galaxy s7 edge Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I used to able to add music on my an...
  • 202 Views
  • 0 replies
  • 1 likes
  • 202 Views
  • 0 replies
  • 1 likes

Spotify automaticly downloads full albums i did not save or select

PlanPremiumCountryThe Netherlands DeviceHuawei P8 LiteOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI don't want albums or songs I do not select in my library. Is there a setting I can change or what can I do?

  • Casual Listener
  • Plan Premium Country The Netherlands  Device Huawei P8 Lite Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I don't want albums or songs I do ...
  • Willem11
  • Casual Listener
  • 291 Views
  • 2 replies
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  • 291 Views
  • 2 replies
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Shuffle not playing all songs

PlanFreeCountryUSA Device(Samsung Galaxy S8)Operating System( Android Oreo) My Question or IssueShuffle isn't playing all the songs in my playlist. I listen to Spotify a lot, and usually go through my whole playlist in a week. But it has been two wee...

  • Newbie
  •   Plan Free Country USA   Device (Samsung Galaxy S8) Operating System ( Android Oreo)   My Question or Issue Shuffle isn't playing all the songs in my playlist. I list...
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  • 408 Views
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'Go online to see menu' nightmare

PlanPremiumCountryMexicoDeviceSamsung Galaxy Note 4 & iPad 2Operating SystemAndroid 6.0.1 & iOS 9.3.5Spotify version8.4.72.845 Ok so I'm going to keep it simple: when I want to add a song to the queue list, I can't do it because the music menu never ...

  • Casual Listener
  • Plan Premium Country Mexico Device Samsung Galaxy Note 4 & iPad 2 Operating System Android 6.0.1 & iOS 9.3.5 Spotify version 8.4.72.845   Ok so I'm going to keep it simple: wh...
  • 1042 Views
  • 0 replies
  • 12 likes
  • 1042 Views
  • 0 replies
  • 12 likes

"go online to search millions of songs" but online

PlanPremiumCountry GermanyDevice(Samsung galaxy s7)Operating System(Android ) My Question or Issue Hey. I have a problem with spotify premium on my galaxy s7. It says "go online to search millions of songs" when trying to search even though i got int...

  • Casual Listener
  • Plan Premium Country  Germany Device (Samsung galaxy s7) Operating System (Android )   My Question or Issue  Hey. I have a problem with spotify premium on my galaxy s7. It sa...
  • Billy-J
  • Spotify Star
  • 1101 Views
  • 1 replies
  • 0 likes
  • 1101 Views
  • 1 replies
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Search says spotify is offline

When I try to search songs/artists on my samsung galaxy s7 it says that there is no interstate connection even though I can browse in internet in my web browser and listen songs on home screen of add spotify app.

  • Newbie
  • When I try to search songs/artists on my samsung galaxy s7 it says that there is no interstate connection even though I can browse in internet in my web browser and listen songs on home screen of add...
  • iondjp
  • Casual Listener
  • 446 Views
  • 1 replies
  • 0 likes
  • android search offline
  • 446 Views
  • 1 replies
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Spotify App shows full Username in Playscreen

 Why does the app do that and does it give a fix? It is my own playlist.

  • Newbie
  •   Why does the app do that and does it give a fix? It is my own playlist.
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  • 283 Views
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problème de connexion spotify android

Bonjour, j'écoute souvent spotify en mode 'hors connexion', et il arrive que l'appli se déconnecte de mon compte. Malheuresement, une fois déconnecté, il m'est impossible de me reconnecter à l'appli. A chaque fois que j'essaie, ça me met : 'Vous êtes...

  • Newbie
  • Bonjour,   j'écoute souvent spotify en mode 'hors connexion', et il arrive que l'appli se déconnecte de mon compte.   Malheuresement, une fois déconnecté, il m'est impossible de me reco...
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App buggy on Android Oreo

PlanPremiumCountry USADeviceSamsungGalaxy S8Operating SystemAndroid Oreo My Question or Issue For about the payp three weeks the app has been a mess. The widget no longer displays the proper song and sometimes if entirely unresponsive. In addition to...

  • Casual Listener
  • Plan Premium Country  USA Device SamsungGalaxy S8 Operating System Android Oreo     My Question or Issue   For about the payp three weeks the app has been a mess....
  • Cmer143
  • Casual Listener
  • 841 Views
  • 5 replies
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  • 841 Views
  • 5 replies
  • 5 likes

Search

PlanPremiumCountryGermany DeviceSamsung Galaxy 8Android 8.0 My Question or Issue Why do I keep getting multiple search results for one song?!?

  • Casual Listener
  • Plan Premium Country Germany   Device Samsung Galaxy 8 Android 8.0   My Question or Issue  Why do I keep getting multiple search results for one song?!?
  • SchoolboyJ
  • Casual Listener
  • 478 Views
  • 4 replies
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  • 478 Views
  • 4 replies
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Daily Mix Disappeared

Hello, It seems all of my Daily Mix playlists have disappeared across all of my devices. I've read in other posts to try reinstalling the app, restarting the device, and waiting a couple of days. I have tried this across each of my devices and still ...

  • Newbie
  • Hello,   It seems all of my Daily Mix playlists have disappeared across all of my devices. I've read in other posts to try reinstalling the app, restarting the device, and waiting a couple of ...
  • MauriceMV
  • Spotify Star
  • 270 Views
  • 1 replies
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  • 270 Views
  • 1 replies
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No Pick and Play on Spotify Free ?!

PlanFreeCountryUnited StatesDeviceMoto E 4Operating SystemAndroid 7.1.1 My Question or IssueI recently stopped paying for Spotify Premium and went free. I reinstalled the app on my phone a few days ago and have been using it heavily, but I am not see...

  • Newbie
  • Plan Free Country United States Device Moto E 4 Operating System Android 7.1.1   My Question or Issue I recently stopped paying for Spotify Premium and went free. I reinstalled the app...
  • MauriceMV
  • Spotify Star
  • 628 Views
  • 1 replies
  • 0 likes
  • 628 Views
  • 1 replies
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No internet connection

My girlfriend and I have both been having issues with internet connection. We are both on desperate phone plans. I have AT&T and she has Sprint. Samsung Galaxy S6 and S7. The app will work perfectly fine and then as soon as we turn it off and close t...

  • Newbie
  • My girlfriend and I have both been having issues with internet connection. We are both on desperate phone plans. I have AT&T and she has Sprint. Samsung Galaxy S6 and S7. The app will work perfec...
  • jsannn
  • Community Legend
  • 236 Views
  • 1 replies
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  • 236 Views
  • 1 replies
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Unable to sync local files from computer to my Pixel 2 XL. I've tried pretty much everything.

I've been trying to sync up my local files from my PC to my Pixel 2 XL so that I can listen to that music on my phone. Problem is, the files just won't sync, at all. I have tried everything. I've put the music into a playlist, set it to "downloaded" ...

  • Newbie
  •   I've been trying to sync up my local files from my PC to my Pixel 2 XL so that I can listen to that music on my phone. Problem is, the files just won't sync, at all. I have tried everything. ...
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  • 300 Views
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Spotify changes the storage from SD to internal

My Spotify changed the storage from the SD card to the Internal storage. I dont have the option to change it back. Now all my song get downloaded on the Internal storage where i dont have the space for it. I tried re-installing multiple times without...

  • Casual Listener
  • My Spotify changed the storage from the SD card to the Internal storage. I dont have the option to change it back. Now all my song get downloaded on the Internal storage where i dont have the space f...
  • Peterw97
  • Casual Listener
  • 491 Views
  • 2 replies
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  • 491 Views
  • 2 replies
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Regarding question in [ref:_00DD0pxIW._500571mo0X2:ref]

PlanPremiumCountry BrazilMy Question or IssueThis is an answer to the thread with reference code ref:_00DD0pxIW._500571mo0X2:ref Reply to the original question was denied here in the site because the thread was old Hi, Aleksandra. Thank you very much...

  • Casual Listener
  •   Plan Premium Country  Brazil My Question or Issue This is an answer to the thread with reference code ref:_00DD0pxIW._500571mo0X2:ref   Reply to the original question was den...
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  • 433 Views
  • 0 replies
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Local Files not synching

PlanPremiumCountry USADeviceSamsung Galaxy 6 Operating SystemWindows 10 My Question or Issue I cant downlaod my local files from my computer to my phone no matter what I do. My job requires me to bring my songs/own custom mp3s I write to work and I d...

  • Newbie
  • Plan Premium Country  USA Device Samsung Galaxy 6  Operating System Windows 10   My Question or Issue  I cant downlaod my local files from my computer to my phone no mat...
  • Joe
  • Community Legend
  • 558 Views
  • 2 replies
  • 0 likes
  • 558 Views
  • 2 replies
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Where has my "All Songs" gone?

None PlanFreeCountryUK Samsung Galaxy S8 My Question or Issue "All Songs" has dissapeared from my library. I only have playlists, artists, albums and podcasts as options now.I usually like to use All songs and leave on shuffle in the car but now im f...

  • Casual Listener
  • None  Plan Free Country UK   Samsung Galaxy S8    My Question or Issue     "All Songs" has dissapeared from my library. I only have playlists, artists, albums...
  • mathieus01
  • Casual Listener
  • 8227 Views
  • 7 replies
  • 12 likes
  • 8227 Views
  • 7 replies
  • 12 likes