Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • saxophore
  • Newbie
  • 7353 Views
  • 40 replies
  • 16 likes
  • 7353 Views
  • 40 replies
  • 16 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 861958 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 861958 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 22645 Views
  • 3 replies
  • 0 likes
  • 22645 Views
  • 3 replies
  • 0 likes

No LIKE and DISLIKE on daily mix after upgrade to Premium

This was marked as solved here, but the solution was to get a new phone, not an option for me. The bug is still occurring since my upgrade to Premium on a Galaxy S9. The daily mix hasn't changed since the upgrade either. Maybe I just have to wait unt...

  • Visitor
  • This was marked as solved here, but the solution was to get a new phone, not an option for me.   The bug is still occurring since my upgrade to Premium on a Galaxy S9.   The daily ...
  • user-removed
  • Not applicable
  • 540 Views
  • 1 replies
  • 0 likes
  • 540 Views
  • 1 replies
  • 0 likes

Spotify app freezes

Device Samsung Galaxy S9Operating SystemAndroid OreoMy Question or Issue Sometimes the Spotify app freezes ( like in the picture) and it stays like that for hours .I've tried to restart the app , delete the app cache , reboot the phone nothing works....

  • Newbie
  • Device  Samsung Galaxy S9 Operating System Android Oreo My Question or Issue  Sometimes the Spotify app freezes ( like in the picture) and it stays like that for hours . I've tri...
  • 273 Views
  • 0 replies
  • 2 likes
  • 273 Views
  • 0 replies
  • 2 likes

Technical Problem: filtered playlist no longer works properly

Plan - PremiumCountry - USA Device - Moto Z ForceOperating System - Android 7.1.1 My Question or IssueI have been enjoying Spotify web, PC and Android for a long time. I think it is an excellent software program and is why I cancelled my Pandora subs...

  • Regular
  • Plan - Premium Country - USA  Device - Moto Z Force Operating System - Android 7.1.1   My Question or Issue I have been enjoying Spotify web, PC and Android for a ...
  • Joe
  • Community Legend
  • 560 Views
  • 3 replies
  • 0 likes
  • 560 Views
  • 3 replies
  • 0 likes

Solved!! Another skin for the player

PlanPremiumCountry MexicoDeviceZTE Blade V6 PlusOperating SystemAndroid Marshmallow My Question or Issue I saw that some playlists (In this case, we can use as an example "This is Bad Bunny"), have like another skin for the player, and I want to know...

  • Casual Listener
  •   Plan Premium Country  Mexico Device ZTE Blade V6 Plus Operating System Android Marshmallow   My Question or Issue  I saw that some playlists (In this case, we can use...
  • Loxer
  • Spotify Star
  • 2293 Views
  • 5 replies
  • 0 likes
  • 2293 Views
  • 5 replies
  • 0 likes

Save offline Music on SD-Card

PlanPremiumCountryGermanyDeviceSamsung Galaxy S7Operating SystemAndroid 8.0 (Oreo) My Question or Issue Since this morning my Spotify app can't download or play songs on/from my SD-card anymore. The option for selecting the storage is missing in the ...

  • Newbie
  • Plan Premium Country Germany Device Samsung Galaxy S7 Operating System Android 8.0 (Oreo)   My Question or Issue  Since this morning my Spotify app can't download or play songs on...
  • 366 Views
  • 0 replies
  • 0 likes
  • 366 Views
  • 0 replies
  • 0 likes

Made for you section is empty

Hi Im using the android app for quite some time now and the "made for you" section is still completely empty. Why is that? Thanks

  • Casual Listener
  • Hi  Im using the android app for quite some time now  and the "made for you" section is still completely empty.    Why is that?    Thanks
  • 1100 Views
  • 0 replies
  • 8 likes
  • 1100 Views
  • 0 replies
  • 8 likes

Solved!! [Andriod] New update issues

PlanPremiumCountry United StatesDeviceSamsung Galaxy 9Operating SystemAndroid My Question or Issue The app has changed so that the shuffle button and the repeat button are missing. It has been replaced with the heart button and that crossed out butto...

  • Casual Listener
  •   Plan Premium Country  United States Device Samsung Galaxy 9 Operating System Android   My Question or Issue   The app has changed so that the shuffle button and the ...
  • Loxer
  • Spotify Star
  • 796 Views
  • 2 replies
  • 0 likes
  • 796 Views
  • 2 replies
  • 0 likes

all my downloaded music is gone

PlanPremiumCountry Device Samsung Galaxy S5 MINI Operating SystemAndroid version 6.0.1 My Question or Issueevery few days /weeks Spotify dumps ALL my music downloads. Space is not a problem. Then I have to spend hours downloading it all again. .... i...

  • Newbie
  •   Plan Premium Country   Device  Samsung Galaxy S5 MINI  Operating System Android version 6.0.1   My Question or Issue every few days /weeks  Spotify dumps AL...
  • 150 Views
  • 0 replies
  • 0 likes
  • 150 Views
  • 0 replies
  • 0 likes

Musica para de tocar do nada | Music stop for nothing

Não é o fone, e nem está conectado a outro dispositivo, ele simplesmente para de sair o som, mas na tela continua aparecendo como se estivesse tocando (o pause fica a mostra), quando tiro o fone para tocar na caixa ele nao toca mesmo assim (prova de ...

  • Newbie
  • Não é o fone, e nem está conectado a outro dispositivo, ele simplesmente para de sair o som, mas na tela continua aparecendo como se estivesse tocando (o pause fica a mostra), quando tiro o fone para...
  • 1207 Views
  • 0 replies
  • 9 likes
  • 1207 Views
  • 0 replies
  • 9 likes

Superuser Contribution Method to convert cached into offline available music

PlanPremiumCountry DeviceLG G3Operating SystemAndroid My Question or IssueI have checked related topics and ideas and it seems there is no way yet to play music directly from the local offline cache, when for example one is on-transit and would like ...

  • Music Fan
  • Plan Premium Country   Device LG G3 Operating System Android   My Question or Issue I have checked related topics and ideas and it seems there is no way yet to play music directly...
  • PauloJMF
  • Music Fan
  • 14857 Views
  • 4 replies
  • 2 likes
  • 14857 Views
  • 4 replies
  • 2 likes

Downloaded music into Local Files, added it to my Playlist but won't play?

PlanFreeCountryUnited Kingdom DeviceLG Stylus 3Operating SystemAndroid So some time ago I was able to play music that I added into my playlist from the local files section on my computer. I'm pretty sure that this is allowed and stuff but why is it t...

  • Casual Listener
  • Plan Free Country United Kingdom  Device LG Stylus 3 Operating System Android   So some time ago I was able to play music that I added into my playlist from the local files se...
  • GokuBlack
  • Casual Listener
  • 362 Views
  • 2 replies
  • 0 likes
  • 362 Views
  • 2 replies
  • 0 likes

Last.fm option in Spotify Free

PlanFreeCountryFinland DeviceNokia 6.1Operating SystemAndroid OreoMy Question or IssueI can't find the Last.fm option from settings anymore. Is it still available in the Spotify Free?

  • Casual Listener
  • Plan Free Country Finland  Device Nokia 6.1 Operating System Android Oreo My Question or Issue I can't find the Last.fm option from settings anymore. Is it still available in the S...
  • 188 Views
  • 0 replies
  • 0 likes
  • 188 Views
  • 0 replies
  • 0 likes

Last.fm option in Spotify Free

PlanFreeCountryFinland DeviceNokia 6.1Operating SystemAndroid OreoMy Question or IssueI can't find the Last.fm option from settings anymore. Is it still available in the Spotify Free?

  • Casual Listener
  • Plan Free Country Finland  Device Nokia 6.1 Operating System Android Oreo My Question or Issue I can't find the Last.fm option from settings anymore. Is it still available in the S...
  • 198 Views
  • 0 replies
  • 0 likes
  • 198 Views
  • 0 replies
  • 0 likes

Solved!! Lyrics won't get displayed / Behind the Lyrics feature not working

PlanPremiumCountryGermany/German locale/English locale Operating SystemAndroid 5/6My Question or Issue Hi, I'm unable to use the Behind the Lyrics feature (feature has been enabled in the app settings) to have lyrics displayed. I have tried songs whi...

  • Music Fan
  • Plan Premium Country Germany/German locale/English locale   Operating System Android 5/6 My Question or Issue   Hi,   I'm unable to use the Behind the Lyrics feature (featur...
  • 2ocgqfv-o_war
  • Music Fan
  • 26662 Views
  • 11 replies
  • 0 likes
  • 26662 Views
  • 11 replies
  • 0 likes

Superuser Contribution New Playlist Name Now Not Auto Filled

The Android app used to be great for creating a playlist for an album.I could create a new playlist in a folder and it would automatically add the band and album name into the new name for the playlist.Now it's just empty with the new Create Playlist...

  • Gig Goer
  • The Android app used to be great for creating a playlist for an album. I could create a new playlist in a folder and it would automatically add the band and album name into the new name for the play...
  • Henry007
  • Regular
  • 3017 Views
  • 15 replies
  • 40 likes
  • 3017 Views
  • 15 replies
  • 40 likes

Superuser Contribution Volume goes up and down

PlanPremiumCountry USADevice Samsung galaxy 7 My Question or IssueMy phone constantly changes the volume of spotify up and down randomly. This doesn't change the visual of the my media volume but it does affect what I am hearing. I know people have s...

  • Newbie
  •   Plan Premium Country  USA Device  Samsung galaxy 7   My Question or Issue My phone constantly changes the volume of spotify up and down randomly.  This doesn't cha...
  • Alfredo
  • Roadie
  • 1047 Views
  • 1 replies
  • 0 likes
  • 1047 Views
  • 1 replies
  • 0 likes

Android Auto doesnt recognize spotify premium.

PlanPremiumCountryUS Device(Samsung Note 8Operating SystemNewest andriod os My Question or Issue Ever since i started using Waze for my gps android auto wont recognize that my spotify account is premium when i ask for it to play specific songs. Tried...

  • Newbie
  •   Plan Premium Country US   Device (Samsung Note 8 Operating System Newest andriod os   My Question or Issue   Ever since i started using Waze for my gps android auto...
  • 313 Views
  • 0 replies
  • 0 likes
  • 313 Views
  • 0 replies
  • 0 likes

Spotify stop playing music - LG G6

PlanPremiumCountry PolandDeviceLG G6Operating SystemAndroid 8.0.0 My Question or Issue Since about a week I have very annoying problem with Spotify.It stops playing song. I'm listening my playlist and it just stops in the middle of the song, like I w...

  • Casual Listener
  • Plan Premium Country  Poland Device LG G6 Operating System Android 8.0.0   My Question or Issue  Since about a week I have very annoying problem with Spotify. It stops playi...
  • Tayl222
  • Casual Listener
  • 678 Views
  • 1 replies
  • 2 likes
  • 678 Views
  • 1 replies
  • 2 likes

Cambiar cancion en barra de notificaciones

No se requiere ninguna de la información a continuación. Sin embargo, cuanto más brindes, más fácil será para nosotros intentar y ayudar.Plan País GuatemalaDispositivo Samsung Galaxy tab ASistema operativoAndroid 6.0.1 Mi pregunta o problema Al escuc...

  • Newbie
  • No se requiere ninguna de la información a continuación. Sin embargo, cuanto más brindes, más fácil será para nosotros intentar y ayudar. Plan   País  Guatemala Dispositivo  Sams...
  • 313 Views
  • 0 replies
  • 0 likes
  • 313 Views
  • 0 replies
  • 0 likes

Radio Missing

With the most recent update it looks like the Playlist Radio and Artist Radio options are missing. Anyone else see this?

  • Regular
  • With the most recent update it looks like the Playlist Radio and Artist Radio options are missing. Anyone else see this?
  • neslyl
  • Casual Listener
  • 6746 Views
  • 6 replies
  • 4 likes
  • 6746 Views
  • 6 replies
  • 4 likes