Premium problem

[JuKa74]

Plan

Premium

Country

 Portugal

Device

Xiaomi Redmi Note 5

Operating System

Android

My Question or Issue

Hello, i have a premium account and lately its not working properly. Everytime that i Sart Spotify it download all the músic that i have 

In my library, then i close the APP, and when i start it again downloads all the músic all Over again... I have already tried to reinstall the APP and not worked. Need some help because i'm paying for something that i can t evense.... 

Thanks

[Peter]

Hey @JuKa74.

Thanks for reaching out on the Community! We'll be glad to help you out 🙂

I know this sounds obvious, but would you mind performing a clean reinstall by following the steps outlined here? This can solve many common problems that our users experience.

Could you also provide us with the following information:

• Device and OS version
• Spotify app version?

Looking forward to hearing back from you!