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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

118513 Views

27 replies

4 likes

  • 118513 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Gig Goer

238791 Views

153 replies

11 likes

Android
autoplay
bluetooth
  • 238791 Views
  • 153 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

599744 Views

79 replies

3 likes

  • 599744 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

SomeoneWhoWantToHelp

Newbie

492211 Views

581 replies

42 likes

Account
Free
  • 492211 Views
  • 581 replies
  • 42 likes

My Daily Made for You playlists 1-6 never load unable to use

I've been having this problem intermittently from day 1 but it usually wasnt enough to go looking for answers until nowI've been using Samsung Galaxy S7,s7 edge, Note 5,Note 8 and now the new note 9. Wasnt until the last few months of the note 8 that...

Gig Goer

I've been having this problem intermittently from day 1 but it usually wasnt enough to go looking for answers until now I've been using Samsung Galaxy S7,s7 edge, Note 5,Note 8 and now the new note ...

688 Views

0 replies

1 likes

bug
Bug Playlist
Playlists
  • 688 Views
  • 0 replies
  • 1 likes

Superuser Contribution "Play on Spotify" button not working!

Premium, UK, Samsung S8, Oreo My Question or Issue: When I am sent music through Facebook messenger I am only able to play a short 30 second clip. If I press play on Spotify instead of bringing me to the full song on my spotify app, I am just brought...

Newbie

Premium, UK, Samsung S8, Oreo   My Question or Issue:   When I am sent music through Facebook messenger I am only able to play a short 30 second clip. If I press play on Spotify instead...

ziekrage

Newbie

2340 Views

2 replies

1 likes

button
Facebook
Play
send
sharing
  • 2340 Views
  • 2 replies
  • 1 likes

Daily mix not working

DeviceOnePlus 6Operating SystemAndroid 9.0 My Question or IssueHello,When I search for "Daily Mix" on my phone (and on desktop as well), I get a blank screen (on desktop I get a 404 error), is it down or something?Thank you.

Casual Listener

  Device OnePlus 6 Operating System Android 9.0  My Question or Issue Hello, When I search for "Daily Mix" on my phone (and on desktop as well), I get a blank screen (on desktop I ge...

Ice_machinE

Casual Listener

612 Views

2 replies

0 likes

  • 612 Views
  • 2 replies
  • 0 likes

Spotify control issue with lg v20

PlanPremiumCountry DeviceLg v20Operating SystemAndroid Oreo My Question or Issue Just today i noticed that lg v20 does not seem to be able to control spotify using its music player from the second screen. It was working fine until today. Im pretty su...

Newbie

Plan Premium Country   Device Lg v20 Operating System Android Oreo   My Question or Issue  Just today i noticed that lg v20 does not seem to be able to control spotify u...

891 Views

0 replies

3 likes

  • 891 Views
  • 0 replies
  • 3 likes

Free and Premium UI

Spoiler (Highlight to read) My issue is with the UI for premium users and free users. Free users have been given a new updated and premium looking ui with the 25th of October 2018 update. It looks much sleeker and fresh. I find it unusual that users ...

Casual Listener

  My issue is with the UI for premium users and free users. Free users have been given a new updated and premium looking ui with the 25th of October 2018 update. It looks much sleeker and fresh...

Ak5ha7

Casual Listener

4746 Views

2 replies

2 likes

display
display screen
free streaming
Premium accounts
Premium library issues
UI
UI Bug
  • 4746 Views
  • 2 replies
  • 2 likes

Solved!! casting to chromecast from android broken on spotify update

Plan Free Country Australia Device: Nexus 6p and Samsung Galaxy s4My Question or IssueCasting to chromecast 2 from Android device (either nexus 6p on android 8 or Samsung s4 on 4.2) is broken in the latest update. I can cast fine to both my chromecas...

Casual Listener

Plan Free Country Australia Device: Nexus 6p and Samsung Galaxy s4 My Question or Issue Casting to chromecast 2 from Android device (either nexus 6p on android 8 or Samsung s4 on 4.2...

bonhom

Casual Listener

906 Views

1 replies

0 likes

  • 906 Views
  • 1 replies
  • 0 likes

Tapping "Storage" not working to download on SD card

PlanPremiumCountryCanadaDeviceNokia 6 32GBOperating SystemAndroid 8.1.0 My Question or IssueHi everyone,I can't seem to save my downloads on my SD card. I have plenty of room on it, but the Spotify app won't let me tap Storage to choose where I want ...

Casual Listener

Plan Premium Country Canada Device Nokia 6 32GB Operating System Android 8.1.0   My Question or Issue Hi everyone, I can't seem to save my downloads on my SD card. I have plenty of ro...

Bas18

Regular

1074 Views

3 replies

2 likes

  • 1074 Views
  • 3 replies
  • 2 likes

Solved!! Can't download songs on app, Album art doesn't show

PlanPremium for StudentsCountry PhilippinesDevicesSamsung Galaxy J6, Acer Aspire E15Operating SystemAndroid Oreo, Windows 10 My Question or Issue[Long post ahead] I purchased Premium for Students 2 days ago, and I'm enjoying it so much. Now, the Spot...

Casual Listener

Plan Premium for Students Country  Philippines Devices Samsung Galaxy J6, Acer Aspire E15 Operating System Android Oreo, Windows 10   My Question or Issue [Long post ahead] ...

realpoulyn

Casual Listener

1103 Views

1 replies

0 likes

  • 1103 Views
  • 1 replies
  • 0 likes

Go online to view menu even tho im online

PlanPremiumCountry CyprusDeviceSamsung galaxy s9+Operating SystemLatest android one My Question or Issue Basically i tried to view a song from 2pac today and it wouldnt load. So i went to the artist and that wouldnt load either. So i went to the foru...

Casual Listener

Plan Premium Country  Cyprus Device Samsung galaxy s9+ Operating System Latest android one   My Question or Issue  Basically i tried to view a song from 2pac today and it wou...

Theokougia

Casual Listener

531 Views

1 replies

0 likes

  • 531 Views
  • 1 replies
  • 0 likes

Spotify not filling 18:9 and 19:9 screens!

I recently got a Xiomi Mi A2 Lite. I used Spotity on an aandroid tablet and ipod touch for while, and never had this issue. Spotify doesn't fill the screen- on the new Google Pixels, or OnePlus phones. They all use a 19:9 or 18:9 screen ratio, and Sp...

Casual Listener

I recently got a Xiomi Mi A2 Lite. I used Spotity on an aandroid tablet and ipod touch for  while, and never had this issue. Spotify doesn't fill the screen- on the new Google Pixels, or OnePlus...

NebulaBranding

Casual Listener

990 Views

2 replies

2 likes

  • 990 Views
  • 2 replies
  • 2 likes

Songs over 10 minutes suddenly unavailable?

PlanPremiumCountryDenmark DeviceSamsung Galaxy s9My Question or IssueFirst of all, I am unsure if this is the right place to put this, I'm sorry if not. Today as I listened to this musical album, I noticed that four of the songs didn't play. It was o...

Casual Listener

Plan Premium Country Denmark  Device Samsung Galaxy s9 My Question or Issue First of all, I am unsure if this is the right place to put this, I'm sorry if not.  Today as I listened ...

Josezito

Newbie

2270 Views

8 replies

8 likes

  • 2270 Views
  • 8 replies
  • 8 likes

Connect to FireTV from Galaxy S7 not working on latest firmwares

Hi all!I´ve tried a lot...My Galaxy S7 (SM-G930F, Android 7.0) won´t working with FireTV (Fire OS 5.2.6.6 latst).I´ve installed a lot of diffrent versions of Spotify:lastest "8.4.77.779"..."8.4.74.459"..."8.4.66.733"..."8.59.755"...any many more, but...

Newbie

  Hi all! I´ve tried a lot... My Galaxy S7 (SM-G930F, Android 7.0) won´t working with FireTV (Fire OS 5.2.6.6 latst). I´ve installed a lot of diffrent versions of Spotify: lastest "8.4.77.7...

373 Views

0 replies

0 likes

  • 373 Views
  • 0 replies
  • 0 likes

Solved!! Android App stürzt ständig ab.

Hallo, seit einer Woche stürzt meine Android Spotify App ständig ab. Neuinstallation hat nichts gebracht, Stromsparmodus aufheben und Cache / Daten löschen ebenso wenig.Auf einem weiteren Android sowie auf einem IOS Gerät läuft die App einwandfrei. W...

Casual Listener

Hallo, seit einer Woche stürzt meine Android Spotify App ständig ab. Neuinstallation hat nichts gebracht, Stromsparmodus aufheben und Cache / Daten löschen ebenso wenig. Auf einem weiteren Android s...

Alice01

Casual Listener

31761 Views

6 replies

6 likes

  • 31761 Views
  • 6 replies
  • 6 likes

Browse and Radio Tabs gone?!

So I opened my Spotify app on my iPhone yesterday morning to find it had updated and was missing the Radio and Browse tabs from the bottom of the app. It’s version 8.4.76 and I have premium, so I’m very confused why they’re not there anymore? Is this...

Visitor

So I opened my Spotify app on my iPhone yesterday morning to find it had updated and was missing the Radio and Browse tabs from the bottom of the app. It’s version 8.4.76 and I have premium, so I’m v...

Jose_M

Spotify Star

2266 Views

2 replies

1 likes

Browse
Help
iphone app
missing tabs
Radio
Update
  • 2266 Views
  • 2 replies
  • 1 likes

Profile pic not showing up in "My Library"

PlanPremiumCountry ItalyDeviceSamsung Galaxy s8Operating SystemAndroid My Question or Issue Hi, i got an artist profile on spotify named ALi3I.I already changed my profile pic on the Spotify for Artist app, but when on "My Library" section, my pic is...

Visitor

Plan Premium Country  Italy Device Samsung Galaxy s8 Operating System Android   My Question or Issue  Hi, i got an artist profile on spotify named ALi3I. I already changed m...

jsannn

Community Legend

647 Views

1 replies

0 likes

  • 647 Views
  • 1 replies
  • 0 likes

Solved!! Spotify crashing on my Samsung S7 after 10-15 seconds...help??

PlanPremiumCountryNew Zealand DeviceSamsung Galaxy S7Operating System Android My Question or IssueMy Spotify opens but only for 10-15seconds & then crashes and shuts down. How can this be fixed? I've tried uninstalling etc & it's not fixed the proble...

Casual Listener

Plan Premium Country New Zealand   Device Samsung Galaxy S7 Operating System  Android    My Question or Issue My Spotify opens but only for 10-15seconds & then cras...

uncoharry

Newbie

1444 Views

4 replies

5 likes

  • 1444 Views
  • 4 replies
  • 5 likes

Solved!! Randomly shutdown on Samsung S7

PlanSpotify Premium: 8.4.75.670 armV7CountryGermany DeviceSamsung Galaxy S7Operating SystemAndroid G930FXXS3ERHD/G930FDBT3ERG2/G930FXXU3ERHC My Question or IssueSince a couple of days, Spotify stops music after a couple of seconds randomly and shutdo...

Casual Listener

Plan Spotify Premium: 8.4.75.670 armV7 Country Germany   Device Samsung Galaxy S7 Operating System Android G930FXXS3ERHD/G930FDBT3ERG2/G930FXXU3ERHC   My Question or Iss...

Horst25

Casual Listener

1052 Views

1 replies

2 likes

  • 1052 Views
  • 1 replies
  • 2 likes

Can't save playlists to SD-card

PlanPremiumCountry SwedenDeviceSamsung Galaxy S9+Operating SystemAndroid Oreo 8.0.0 My Question or Issue So after this new update with the new layout and everything the option to download all my songs and playlists seems to have disappeared. Is it ju...

Casual Listener

Plan Premium Country  Sweden Device Samsung Galaxy S9+ Operating System Android Oreo 8.0.0   My Question or Issue  So after this new update with the new layout and everything...

r0xp0x

Casual Listener

943 Views

2 replies

1 likes

  • 943 Views
  • 2 replies
  • 1 likes

Superuser Contribution Playlist name followed by a weird code

All my playlist have a weird code next to theyre nameAlso sometimes the music gets interrupted many times for a few seconds whyle playing it on Bluetooth devices PlanPremiumCountryItaly DeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question o...

Regular

All my playlist have a weird code next to theyre name Also sometimes the music gets interrupted many times for a few seconds whyle playing it on Bluetooth devices   Plan Premium Country It...

Edocarli

Regular

1769 Views

5 replies

0 likes

  • 1769 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify saying I'm offline when fully online.

PlanPremiumCountry USADeviceSamsung Galaxy 8Operating SystemAndroid version 8.0.0 My Question or Issue I cannon search, view artists or view albums or go to radio because the app says I am not connected to the internet. My phone is 100% connected to ...

Casual Listener

  Plan Premium Country  USA Device Samsung Galaxy 8 Operating System Android version 8.0.0   My Question or Issue  I cannon search, view artists or view albums or ...

mettingman

Regular

3509 Views

9 replies

2 likes

  • 3509 Views
  • 9 replies
  • 2 likes