Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

4797 Views

0 replies

6 likes

  • 4797 Views
  • 0 replies
  • 6 likes

Am I missing something?

Can I put Spotify on my SD card? My phone's internal memory is atrocious. It uses up the majority of it at 11GB. I don't want to know how to put the songs on it, I can do that. I want to put the app on it.

Regular

Can I put Spotify on my SD card? My phone's internal memory is atrocious. It uses up the majority of it at 11GB. I don't want to know how to put the songs on it, I can do that. I want to put the app ...

941 Views

0 replies

0 likes

  • 941 Views
  • 0 replies
  • 0 likes

Spotify starts and stops playing randomly when screen is off

Premium subscriber in the US DeviceGalaxy S7Operating SystemAndroid 7.0 Spotify version 8.4.70.666 My Question or Issue Recently Spotify started an obnoxious behavior where it will erratically pause music while I am listening with the screen off (wit...

Newbie

  Premium subscriber in the US   Device Galaxy S7 Operating System Android 7.0   Spotify version 8.4.70.666   My Question or Issue  Recently Spotify started an obn...

Patdmbro

Newbie

1324 Views

1 replies

0 likes

  • 1324 Views
  • 1 replies
  • 0 likes

conected device keeps saying i'm listening on it and frezzes the app on my phone

PlanFreeCountry CanadaDeviceSony Z3Operating SystemAndroid My Question or IssueYesterday this started.I was fumbling my phone and I hit the thing to listen on my shield tablet.I just fixed it, and put it back to my phone.But now the app is broken, it...

Casual Listener

Plan Free Country  Canada Device Sony Z3 Operating System Android   My Question or Issue Yesterday this started. I was fumbling my phone and I hit the thing to listen on my shiel...

l337g0g0

Casual Listener

1394 Views

1 replies

0 likes

  • 1394 Views
  • 1 replies
  • 0 likes

Cant download using data

Using xperia xa ultra. I already turned on download using cellular. Allowed app permisions amd storage permissions. Tried internal storage and sd storage. Still not workingPlanPremiumCountry Philippines DeviceXperia Xa UltraOperating SystemAndroid 7....

Newbie

Using xperia xa ultra. I already turned on download using cellular. Allowed app permisions amd storage permissions. Tried internal storage and sd storage. Still not working Plan Premium Country &...

697 Views

0 replies

0 likes

  • 697 Views
  • 0 replies
  • 0 likes

How do I stop random from songs playing on my playlist?

I have Spotify on my Android and random songs start playing on my playlist I've seen other post for help but they haven't helped many of the said turn off auto play and that didn't help another one said I needed more than 12 songs in the playlist whi...

Casual Listener

I have Spotify on my Android and random songs start playing on my playlist I've seen other post for help but they haven't helped many of the said turn off auto play and that didn't help another one s...

Loxer

Community Legend

3211 Views

3 replies

1 likes

  • 3211 Views
  • 3 replies
  • 1 likes

Incompatibilidad Spotify con dispositivo Pioneer XN-P02-S

PlanPremiumCountry EspañaDevicePioneer XN-P02-SOperating SystemAndroid My Question or Issue Me parece lamentable que Spotify haya dejado de dar soporte a este tipo de dispositivos. Tras haber hablado con Spotify me instaron a que hablara con Pioneer ...

Casual Listener

  Plan Premium Country  España Device Pioneer XN-P02-S Operating System Android   My Question or Issue   Me parece lamentable que Spotify haya dejado de dar soporte a ...

635 Views

0 replies

0 likes

  • 635 Views
  • 0 replies
  • 0 likes

Google Clock Spotify Not working

PlanPremiumCountry The NetherlandsDeviceSamsung Galaxy S8Operating System8.0.0. My Question or Issue Whatever I do, the alarm only beeps, no music. I tried leaving Spotify open, or closed. Didn't help. Left the Clock open or closed, nothing. I change...

Newbie

Plan Premium Country  The Netherlands Device Samsung Galaxy S8 Operating System 8.0.0.   My Question or Issue  Whatever I do, the alarm only beeps, no music. I tried leaving ...

1616 Views

0 replies

7 likes

  • 1616 Views
  • 0 replies
  • 7 likes

Song are playing in 2x speed

Like the title says some songs are playing in 2x speed and I don't know why and how to get the back to normal speed.

Newbie

Like the title says some songs are playing in 2x speed and I don't know why and how to get the back to normal speed.

888 Views

0 replies

0 likes

  • 888 Views
  • 0 replies
  • 0 likes

Daily reminder of inadequate service

The inconsistency of song removals is becoming a huge burden. I create playlists, then weeks later half the tracks are missing because of whatever reason the artist has pulled them. How can I accept that as a premium user? It's not an acceptable leve...

Regular

The inconsistency of song removals is becoming a huge burden. I create playlists, then weeks later half the tracks are missing because of whatever reason the artist has pulled them. How can I accept ...

802 Views

0 replies

0 likes

  • 802 Views
  • 0 replies
  • 0 likes

Greyed out songs

PlanPremiumCountry JapanDeviceHonor 9Operating SystemAndroid Oreo My Question or IssueFirst off, well done on making it as difficult as possible via this frankly horrendous UI to even post on here. If people can't post, there's no problem right? Your...

Regular

Plan Premium Country  Japan Device Honor 9 Operating System Android Oreo   My Question or Issue First off, well done on making it as difficult as possible via this frankly ho...

swashbucklin89

Regular

1764 Views

2 replies

0 likes

  • 1764 Views
  • 2 replies
  • 0 likes

Spotify Randomly Stops playing

PlanPremiumCountryUnited StatesDeviceSamsung S8+Operating SystemAndroid My Question or Issue Currently on Spotify, my music will just randomly stop playing. I dont know why. I do not know any fix for it either. This only happens when I am on my Andro...

Gig Goer

Plan Premium Country United States Device Samsung S8+ Operating System Android   My Question or Issue  Currently on Spotify, my music will just randomly stop playing. I dont know ...

811 Views

0 replies

0 likes

  • 811 Views
  • 0 replies
  • 0 likes

Playlist skips to first song when streaming over chromecast

PlanPremiumCountry UKDevice(Samsung Galaxy Operating System(Android Oreo) My Question or Issue Every time I try to stream my bigger playlist over google chromecast, whenever the current song I have picked finishes it automatically goes back to the fi...

Casual Listener

Plan Premium Country  UK Device (Samsung Galaxy 😎 Operating System (Android Oreo)   My Question or Issue  Every time I try to stream my bigger playlist over google chro...

1038 Views

0 replies

0 likes

  • 1038 Views
  • 0 replies
  • 0 likes

Spotify constantly stops my music and starts playing something else.

Recently Spotify has started acting pretty weird. To begin, Spotify has randomly (on both my Android phone and my desktop PC) stopped playing a song I'm listening to, and switches itself over to a Firefox Web Player and starts playing a random song t...

Casual Listener

Recently Spotify has started acting pretty weird.   To begin, Spotify has randomly (on both my Android phone and my desktop PC) stopped playing a song I'm listening to, and switches itself ove...

995 Views

0 replies

1 likes

  • 995 Views
  • 0 replies
  • 1 likes

Superuser Contribution Downloading Songs is taking forever

CountryGermany Device(HTC One M9) Operating System(Android 7.0) My Question or IssueI've got a new phone just today and I started to reinstall everything as well as Spotify and tried to download my playlists. Now I'm sitting here almost 6 hours later...

Casual Listener

Country Germany   Device (HTC One M9)   Operating System (Android 7.0)   My Question or Issue I've got a new phone just today and I started to reinstall everything as well as...

Marius92

Casual Listener

26474 Views

2 replies

3 likes

  • 26474 Views
  • 2 replies
  • 3 likes

Making playlists from 2 PCs

PlanPremiumCountryUSA DeviceHonorOperating SystemAndroid My Question or Issue I made several playlists on one PC (1) and my phone was able to download music. I made one playlist on PC (2) and tried to download music but download waited forever. PC (2...

Newbie

Plan Premium Country USA  Device Honor Operating System Android   My Question or Issue  I made several playlists on one PC (1) and my phone was able to download music. I made...

195 Views

0 replies

0 likes

  • 195 Views
  • 0 replies
  • 0 likes

Spotify keepsshutting down on Asus k007

PlanPremiumCountryNetherlands DeviceAsus k007Operating SystemAndroid 5.0.1 My Question or IssueSince a couple of weeks my Spotify keeps shutting down spontaneously.When I put my internet connection off and restart Spotify, then putting my internet ba...

Newbie

Plan Premium Country Netherlands   Device Asus k007 Operating System Android 5.0.1   My Question or Issue Since a couple of weeks my Spotify keeps shutting down spontaneously. W...

211 Views

0 replies

0 likes

  • 211 Views
  • 0 replies
  • 0 likes

Can't play podcast on mobile

I have a samsung a5 . I have been listening to a podcast for the last 6 months and today i cannot play it anymore. And i can't play any other one as well. Once i press the episode button i just get a written description and thats it please help.P.sI ...

Newbie

I have a samsung a5 . I have been listening to a podcast for the last 6 months and today i cannot play it anymore. And i can't play any other one as well. Once i press the episode button i just get a...

382 Views

0 replies

0 likes

  • 382 Views
  • 0 replies
  • 0 likes

My account shows me offline

My account dont show artist or songs when I use search button. There is "you are offline" note when i serch something or look artist page even i am at wifi or 4g+ mobile net. I was restart my phone uninstall spotify and install again. Wipe spotify ca...

Newbie

My account dont show artist or songs when I use search button. There is "you are offline" note when i serch something or look artist page even i am at wifi or 4g+ mobile net. I was restart my phone u...

212 Views

0 replies

0 likes

  • 212 Views
  • 0 replies
  • 0 likes

Songs won't download to SD card

I bought an SD recently so that I could download my songs on to it but Spotify seems to not like that. I've reinstalled over and over, moved the data file from internal storage to the SD, formatted the SD as internal and portable, but nothing has wor...

Casual Listener

 I bought an SD recently so that I could download my songs on to it but Spotify seems to not like that. I've reinstalled over and over, moved the data file from internal storage to the SD, forma...

jkraft

Casual Listener

783 Views

4 replies

0 likes

  • 783 Views
  • 4 replies
  • 0 likes

Play button missing in all podcast episodes list

Hi,I've been listening to podcasts with spotify For a long time. Since last week or so, the "play" button in each episode in a podcast's episodes list is missing, thus i can't play episodes. Downloading them doesn't help as well since even when they'...

Newbie

Hi, I've been listening to podcasts with spotify  For a long time. Since last week or so, the "play" button in each episode in a podcast's episodes list is missing, thus i can't play episodes....

436 Views

0 replies

4 likes

  • 436 Views
  • 0 replies
  • 4 likes