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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

107136 Views

26 replies

3 likes

  • 107136 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

216983 Views

140 replies

10 likes

Android
autoplay
bluetooth
  • 216983 Views
  • 140 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

570791 Views

78 replies

3 likes

  • 570791 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

470466 Views

577 replies

40 likes

Account
Free
  • 470466 Views
  • 577 replies
  • 40 likes

New UI for premium users

PlanPremiumCountry FinlandDeviceOneplus 5TOperating SystemAndroid 8.1 My Question or Issue I have really important question for Spotify team how long we have to wait new UI for premium users it's been like 5 months now for free users... We premium us...

Visitor

Plan Premium Country  Finland Device Oneplus 5T Operating System Android 8.1   My Question or Issue  I have really important question for Spotify team how long we have to wai...

nabeelkhan

Newbie

2838 Views

2 replies

5 likes

  • 2838 Views
  • 2 replies
  • 5 likes

Music pauses whenever I unlock my phone

PlanFreeCountry United StateaDeviceGalaxy Note 9Operating SystemAndroid oreo My Question or Issue Whenever I unlock my device with music playing in the background, it pauses by itself. Its started 3 days ago.

Newbie

Plan Free Country  United Statea Device Galaxy Note 9 Operating System Android oreo   My Question or Issue  Whenever I unlock my device with music playing in the background, ...

415 Views

0 replies

1 likes

  • 415 Views
  • 0 replies
  • 1 likes

Fail app

Plan/PremiumCountry ColombiaS8+Operating System, Android Oreo My Question or Issue Good morningMy application does not freeze, the logos of another list are kept in other sites of the application interface; I never stop listening to music, I can cont...

Newbie

      Plan /Premium Country  Colombia S8+ Operating System , Android Oreo   My Question or Issue   Good morning My application does not freeze, the lo...

354 Views

0 replies

1 likes

  • 354 Views
  • 0 replies
  • 1 likes

Superuser Contribution advertisments on a premium account

.PlanPremiumCountry swedenDeviceOneplus 3Operating SystemAndroid 8 My Question or Issue I keep getting adverts about albums on my premium account. The biggest problem is that they are completly irrelevant ads about music I have never in my life liste...

Roadie

. Plan Premium Country  sweden Device Oneplus 3 Operating System Android 8   My Question or Issue  I keep getting adverts about albums on my premium account. The biggest pro...

Guido

Spotify Legend

417 Views

1 replies

0 likes

  • 417 Views
  • 1 replies
  • 0 likes

Superuser Contribution Multiple bugs

PlanPremium Country Uk DeviceSony Xperia XZ Premium Operating SystemAndroid 8.0.0 My Question or Issue Sometimes when I open the app and try and play a downloaded playlist it randomly starts, stops, skips tracks back and forward, turns the volume up ...

Newbie

Plan Premium  Country  Uk  Device Sony Xperia XZ Premium  Operating System Android 8.0.0   My Question or Issue  Sometimes when I open the app and try and play...

Guido

Spotify Legend

639 Views

1 replies

0 likes

Google Assistant Integration
no audio
random pausing
  • 639 Views
  • 1 replies
  • 0 likes

I can't login anymore after the update on my phone

PlanPremiumCountry The NetherlandsDeviceHuawei P10Operating SystemAndroid My Question or Issue My phone updated the spotify app today. Since the update, I can't login anymore. When I fill in my password, the app signed in for 1 second and than log me...

Newbie

    Plan Premium Country  The Netherlands Device Huawei P10 Operating System Android   My Question or Issue  My phone updated the spotify app today. Since the upd...

332 Views

0 replies

0 likes

  • 332 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Bass Buzzing

PlanPremiumCountry TurkeyDeviceXiomi Black SharkOperating SystemAndroid Oreo My Question or Issue My headphones are buzzing whenever i listen to high bass songs ive checked its not somthing with my headphones i didn't have any buzzing on google play ...

Newbie

Plan Premium Country  Turkey Device Xiomi Black Shark Operating System Android Oreo   My Question or Issue  My headphones are buzzing whenever i listen to high bass songs ive...

Guido

Spotify Legend

921 Views

1 replies

0 likes

  • 921 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Not filling 18:9 displays

PlanPremiumCountryU.S.DeviceMoto G6 (and any other device running stock android)My Problem-Hi,I am a spotify premium user and it is unbelivable how the dev team at spotify hasn't fixed this problem. On 18:9 displays (Moto g6) spotify leaves a black b...

Newbie

Plan Premium Country U.S. Device Moto G6 (and any other device running stock android) My Problem- Hi, I am a spotify premium user and it is unbelivable how the dev team at spotify hasn't fixe...

Katerina

Spotify Legend

723 Views

1 replies

3 likes

  • 723 Views
  • 1 replies
  • 3 likes

Solved!! Log in with Facebook on Android phone not working

PlanPremiumCountry LuxembourgDeviceSamsung SM-G900F Operating SystemAndroid My Question or Issue When trying to play music, the app told me that I am no connected to the internet. I have tried logging out and now I cannot log in again. Usually I log ...

Casual Listener

Plan Premium Country  Luxembourg Device Samsung SM-G900F  Operating System Android   My Question or Issue  When trying to play music, the app told me that I am no connec...

Robin251

Casual Listener

933 Views

4 replies

0 likes

  • 933 Views
  • 4 replies
  • 0 likes

Playlist

Plan PremiumCountry Mexico Device Huawei Operating System Android 7.0My Question or IssueWhenever I try to add a new song to my general Playlist or if you will, Downloads the checkmark turns green but when I check to look for the song, it's not there...

Newbie

  Plan          Premium Country           Mexico  Device            Huawei  Operating Syst...

339 Views

0 replies

0 likes

  • 339 Views
  • 0 replies
  • 0 likes

App won't "play from search" after update.

My spotify updated today and now will no longer play searched songs by search. As soon as you select a song out of whatever you searched for, it opens a playlist based on the song you chose, instead of playing the next song. What's the reasoning? It ...

Newbie

My spotify updated today and now will no longer play searched songs by search.    As soon as you select a song out of whatever you searched for,   it opens a playlist based on t...

468 Views

0 replies

1 likes

  • 468 Views
  • 0 replies
  • 1 likes

Can't play podcasts

PlanPremiumCountry IsraelDevicexiaomi MI s5Operating SystemAndroidMy Question or Issue My spotefy stopped playing podcasts. The play option disappeared and there is an option to download but it never works and chapters aren't being downloaded.

Newbie

Plan Premium Country  Israel Device xiaomi MI s5 Operating System Android My Question or Issue  My spotefy stopped playing podcasts. The play option disappeared and there is an opt...

584 Views

0 replies

0 likes

Podcasts error
  • 584 Views
  • 0 replies
  • 0 likes

Auto-Sync downloaded content with new phone

PlanPremiumCountryUSADevicePixel XL 3Operating SystemAndroid 9 My Question or IssueI have been using Spotify as my primary music app for a long time now. Over the years I have downloaded a bunch of playlists - half of which I dont even remember.I hav...

Newbie

Plan Premium Country USA Device Pixel XL 3 Operating System Android 9   My Question or Issue I have been using Spotify as my primary music app for a long time now. Over the years I hav...

385 Views

0 replies

0 likes

  • 385 Views
  • 0 replies
  • 0 likes

Problem with stream and download quality

PlanremiumCountry DeviceXiaomi mi 6Operating SystemMiui 10 My Question or Issue Every few days I need to enter my settings and change my streaming and download quality to the highest ,for some reason it always changes to the default setting (stream:"...

Newbie

  Plan remium Country   Device Xiaomi mi 6 Operating System Miui 10   My Question or Issue  Every few days I need to enter my settings and change my streaming and downl...

304 Views

0 replies

0 likes

  • 304 Views
  • 0 replies
  • 0 likes

Chromecast devices list ceases to update

PlanPremiumCountrySwedenDeviceSamsung S5 MiniOperating SystemAndroid 6.0.1 My Question or IssueWhen the Spotify app has been running for a couple of hours and I have had my phone on different networks and come home again, the list of Chromecast devic...

Regular

Plan Premium Country Sweden Device Samsung S5 Mini Operating System Android 6.0.1   My Question or Issue When the Spotify app has been running for a couple of hours and I have had my...

HowardMarks

Composer

413 Views

1 replies

0 likes

  • 413 Views
  • 1 replies
  • 0 likes

Taking up too much space on phone

PlanPremiumCountry united states of americaDevicesamsungOperating Systemandroid My Question or Issue The app is taking over 7.0 gb of space on my phone and I dont have anything downloaded to it. I deleted the cache , data and reinstalled the app but ...

Newbie

Plan Premium Country  united states of america Device samsung Operating System android     My Question or Issue  The app is taking over 7.0 gb of space on my phone and ...

HowardMarks

Composer

589 Views

1 replies

0 likes

phone space
problem
  • 589 Views
  • 1 replies
  • 0 likes

Wifes albums playing on my phone?

When I'm listening to my premium Spotify offline it still plays my wife's albums that I've not got downloaded on my phone, how do I stop this?

Casual Listener

When I'm listening to my premium Spotify offline it still plays my wife's albums that I've not got downloaded on my phone, how do I stop this?

Gazr

Casual Listener

477 Views

2 replies

0 likes

  • 477 Views
  • 2 replies
  • 0 likes

Android app keeping previous view on top of other view

PlanPremiumCountry UkDeviceSamsung s8 My Question or IssueOkay so this is going to be hard to explain but the screenshot shows it. So when I click on something or change screens sometimes the previous screen stays on top of the other screen. It's com...

Casual Listener

  Plan Premium Country  Uk Device Samsung s8   My Question or Issue Okay so this is going to be hard to explain but the screenshot shows it. So when I click on something or ch...

Puffacake

Casual Listener

406 Views

2 replies

0 likes

  • 406 Views
  • 2 replies
  • 0 likes

All my downloaded songs got deleted

PremiumCountry GermanyDeviceLG V20 (LG-H990)Operating SystemAndroid 7, Android Oreo My Question or Issue So i don't know why but this problem keeps reoccuring it already happend like five times and it pissses me off. I alreadys pay a service and sudd...

Newbie

Premium Country  Germany Device LG V20 (LG-H990) Operating System Android 7, Android Oreo   My Question or Issue  So i don't know why but this problem keeps reoccuring it...

265 Views

0 replies

0 likes

  • 265 Views
  • 0 replies
  • 0 likes

private session in android

PremiumCountry NorwayDeviceSamsung S8 Galaxy Operating SystemAndroid oreo My Question or IssueOne day I should set Spotidy to private session it wont work. I had to remove the app and reinsstall it. Then it works until next time I should do it. But n...

Newbie

Premium Country  Norway Device Samsung S8 Galaxy  Operating System Android oreo   My Question or Issue One day I should set Spotidy to private session it wont work. I had to r...

614 Views

0 replies

0 likes

  • 614 Views
  • 0 replies
  • 0 likes