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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7353 Views

0 replies

7 likes

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Superuser Contribution Inconsistent "Favorite Songs" playlist

PlanFreeCountryBrazilDeviceMoto G5SOperating SystemAndroid 7.0 Hi, I'm having trouble understanding how this new "Favorite Songs" playlist works. On my computer it shows all the saved songs of my library, in my phone it shows only a few songs and som...

Visitor

Plan Free Country Brazil Device Moto G5S Operating System Android 7.0   Hi, I'm having trouble understanding how this new "Favorite Songs" playlist works. On my computer it shows all th...

TomLegend

Spotify Legend

475 Views

1 replies

0 likes

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Superuser Contribution Download of local files stops!?

PlanPremiumCountry GermanyDeviceSamsung Galaxy S7Operating SystemAndroid My Question or IssueI wanted to download local files from my computer to my phone. They are all mp3 and I can play them all on my computer. I put them into playlists, switched o...

Newbie

Plan Premium Country  Germany Device Samsung Galaxy S7 Operating System Android   My Question or Issue I wanted to download local files from my computer to my phone. They are all ...

TomLegend

Spotify Legend

623 Views

1 replies

0 likes

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Issues with app - LG G6

Top level infoPlan: PremiumCountry: United KingdomDevice: LG G6Software version: v20c-234-20Operating System: Android 8.0.0Spotify version: 8.4.68.911 armV7 My Question or IssueThere are significant issues with the Spotify app on the LG G6, they rend...

Casual Listener

Top level info Plan: Premium Country: United Kingdom Device: LG G6 Software version: v20c-234-20 Operating System: Android 8.0.0 Spotify version: 8.4.68.911 armV7   My Que...

vfjelde

Casual Listener

1591 Views

2 replies

0 likes

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Sharing songs restart Spotify app? Note 8

PlanFree/PremiumCountry DeviceNote 8Operating SystemLatest software Aloha, Everything's I share a song it restarts the app. Kind of frustrating you know what I mean? Maybe I should try see if there's an update or has anyone else gone through and fixe...

Newbie

Plan Free/Premium Country   Device Note 8 Operating System Latest software   Aloha,  Everything's I share a song it restarts the app. Kind of frustrating you know what I mean...

Loxer

Community Legend

343 Views

1 replies

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Superuser Contribution Spotify just finished downloading HUNDREDS of songs I didn't ask it to.

PlanFree/PremiumCountry Device Samsung Galaxy 9Operating SystemAndroid Oreo My Question or Issue Spotify has just finished downloading HUNDREDS of songs I didn't ask it to. Over 300. I restarted the phone in a panic trying to stop it but when I reboo...

Regular

Plan Free/Premium Country   Device  Samsung Galaxy 9 Operating System Android Oreo   My Question or Issue  Spotify has just finished downloading HUNDREDS of songs I...

AeroZ

Composer

1455 Views

3 replies

0 likes

downloads
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Can't find songs & no songs suggestions in the playlists

PlanPremiumCountry DevicePixel, android 9 My Question or IssueSpotify keeps acting like it's offline and can't find songs or show songs suggestions in my playlists.Everytime I'm uninstalling the app and installing it again the issue solves for about ...

Newbie

Plan Premium Country   Device Pixel, android 9     My Question or Issue Spotify keeps acting like it's offline and can't find songs or show songs suggestions in my playlists. ...

Jose_M

Spotify Star

316 Views

1 replies

0 likes

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Superuser Contribution Vivo latest os BUG

PlanPremiumCountryPhilippines DeviceVivo Y81Operating SystemAndroid 8.1 (Oreo based on Funtouch OS 4.0) My Question or IssueAfter I updated my phone and downloaded songs my entire spotify app doesnt respond pls fix because I still have alot of days i...

Newbie

Plan Premium Country Philippines   Device Vivo Y81 Operating System Android 8.1 (Oreo based on Funtouch OS 4.0)   My Question or Issue After I updated my phone and downloaded son...

TomLegend

Spotify Legend

661 Views

1 replies

0 likes

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No "see all albums" button for CHVRCHES

PlanPremiumCountryUSDeviceSamsung Galaxy 8 My Question or IssueThere is no "see all albums" option for CHVRCHES on both my spotify app and web player.

Regular

Plan Premium Country US Device Samsung Galaxy 8   My Question or Issue There is no "see all albums" option for CHVRCHES on both my spotify app and web player.  

songassistant

Composer

672 Views

3 replies

0 likes

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My music stops playing after a few songs when I set my phone down and the screen turns off

I have a Galaxy s9 and whenever I set my phone down while I listen to music it stops after a few songs, how do I get it to keep playing?PlanPremiumCountry USADeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or Issue

Regular

I have a Galaxy s9 and whenever I set my phone down while I listen to music it stops after a few songs, how do I get it to keep playing? Plan Premium Country  USA Device Samsung Galaxy 9 ...

Jose_M

Spotify Star

4753 Views

1 replies

0 likes

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Spotify Premium and my Samsung A8 phone.

PlanPremiumCanada My Question or Issue i have a new phone, the samsung galaxy A8. I have Spotify Premium and on my old LG G5 I had no problem with getting my music that I downloaded to come up on my phone. I am trouble getting my music on my new phon...

Newbie

Plan Premium Canada   My Question or Issue  i have a new phone, the samsung galaxy A8.  I have Spotify Premium and on my old LG G5 I had no problem with getting my music that I do...

Matalo

Roadie

834 Views

1 replies

0 likes

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Videos won`t play on my Meizu Pro 6 Plus

PlanPremiumCountryBrazilDeviceMeizu Pro 6 plusOperating SystemAndroid 7.0.0(flyme OS 7.0.1.0G First I have no idea why spotify force videos to suck even more data, I hardly leave my screen on to watch the clips, specialy when I`m driving...But since ...

Newbie

Plan Premium Country Brazil Device Meizu Pro 6 plus Operating System Android 7.0.0(flyme OS 7.0.1.0G   First I have no idea why spotify force videos to suck even more data, I hardly lea...

443 Views

0 replies

0 likes

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Why does Spotify remove downloads after ejecting the SIM and microSD cards?

PlanPremiumCountryRomaniaDeviceSamsung A3 2017Operating SystemAndroid Oreo My Question or IssueI removed my SIM and microSD cards (both on the same tray), then placed them back, and i noticed my downloads (2.000+ songs stored on the microSD card) wer...

Visitor

Plan Premium Country Romania Device Samsung A3 2017 Operating System Android Oreo   My Question or Issue I removed my SIM and microSD cards (both on the same tray), then placed th...

albertsanjuan

Newbie

817 Views

4 replies

1 likes

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Solved!! Album says 8 songs but only shows 1 song.

PlanPremiumCountry UsaDeviceS9 My Question or IssueI am on wifi. I click Thomas Dolby's Aliens ate my Buick album (it says 8 songs in the album) but only 1 song shows up in the album. Hot sauce. I have seen this do it before but it just went away. We...

Casual Listener

  Plan Premium Country  Usa Device S9   My Question or Issue I am on wifi. I click Thomas Dolby's Aliens ate my Buick album (it says 8 songs in the album) but only 1 song show...

Matalo

Roadie

606 Views

3 replies

0 likes

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Music keeps stopping

PlanPremiumCountry UKDeviceSamsung Galaxy S7Operating SystemAndroid Playback keeps stopping, usually it just pauses randomly in the middle of a song and won't start again until I open the app and press play (the play button shows the pause icon). Oth...

Regular

  Plan Premium Country  UK Device Samsung Galaxy S7 Operating System Android   Playback keeps stopping, usually it just pauses randomly in the middle of a song and won't star...

724 Views

0 replies

2 likes

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Superuser Contribution Not really downloaded

PlanPremiumCountryThe NetherlandsDeviceMoto G5Operatingting SystemAndroid My Question or Issue I have downloaded my music on a Sd card. But without wifi, it doesn't work. The songs have a green arrow and everything, but it just doesn't work without w...

Casual Listener

Plan Premium Country The Netherlands Device Moto G5 Operatingting System Android   My Question or Issue  I have downloaded my music on a Sd card. But without wifi, it doesn't work...

Tiesvanschaik

Casual Listener

1343 Views

4 replies

0 likes

downloaded
not downloaded
sd card
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complete meltdown

PlanPremiumCountry CanadaDeviceSamsung Galaxy s5 neoOperating SystemAndroid 7.0 My Question or IssueNo aspect of spotify is working for me right now. I am continually logged out, when I try to log back in a warning tells me my phone is set to offline...

Casual Listener

Plan Premium Country  Canada Device Samsung Galaxy s5 neo Operating System Android 7.0   My Question or Issue No aspect of spotify is working for me right now.  I am continua...

Matalo

Roadie

722 Views

3 replies

0 likes

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Solved!!Superuser Contribution Extremely Long Periods of Waiting Time, Error Messages, and Local Song Issues

PlanPremiumCountry USADeviceLGOperating SystemAndroid My Question or IssueOkay, so I've been using Spotify Premium for about two years now. And although I switched from iOS to Android about midway through, I still experienced these same exact issues ...

Music Fan

Plan Premium Country  USA Device LG Operating System Android   My Question or Issue Okay, so I've been using Spotify Premium for about two years now. And although I switched from ...

MissingElements

Music Fan

1715 Views

2 replies

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Music pauses its self

Device: Moto x4OS: Andriod 8.1.0 My music keeps pausing its self. And as soon as I unpause it pauses again. I tried changing battery optimization settings but the problem still persists. Any help?

Newbie

Device: Moto x4 OS: Andriod 8.1.0   My music keeps pausing its self. And as soon as I unpause it pauses again. I tried changing battery optimization settings but the problem still persists. A...

Jose_M

Spotify Star

427 Views

1 replies

0 likes

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Superuser Contribution Can't download playlists

None of the below information is rPlanPremiumCountry CanadaDevice Operating SystemAndroid My Question or Issue So I got premium family and added all my family members. I was helping my dad set up his Spotify account and it won't let him download or f...

Newbie

None of the below information is r Plan Premium Country  Canada Device   Operating System Android    My Question or Issue  So I got premium family and added all my...

TomLegend

Spotify Legend

478 Views

1 replies

0 likes

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Solved!! Podcast episodes disappeared

PlanPremiumCountry FranceDeviceSamsung Galaxy A5Operating System Android 7.0 My Question or Issue I am a listner of a podcast called Freakonomics radio.I used to be able to browse the full podcast episode list (approx 250 episodes with first ones dat...

Casual Listener

  Plan Premium Country  France Device Samsung Galaxy A5 Operating System  Android 7.0   My Question or Issue  I am a listner of a podcast called Freakonomics radio...

Rivax85

Casual Listener

4802 Views

2 replies

0 likes

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