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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6950 Views

0 replies

7 likes

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No "see all albums" button for CHVRCHES

PlanPremiumCountryUSDeviceSamsung Galaxy 8 My Question or IssueThere is no "see all albums" option for CHVRCHES on both my spotify app and web player.

Regular

Plan Premium Country US Device Samsung Galaxy 8   My Question or Issue There is no "see all albums" option for CHVRCHES on both my spotify app and web player.  

songassistant

Composer

663 Views

3 replies

0 likes

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My music stops playing after a few songs when I set my phone down and the screen turns off

I have a Galaxy s9 and whenever I set my phone down while I listen to music it stops after a few songs, how do I get it to keep playing?PlanPremiumCountry USADeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or Issue

Regular

I have a Galaxy s9 and whenever I set my phone down while I listen to music it stops after a few songs, how do I get it to keep playing? Plan Premium Country  USA Device Samsung Galaxy 9 ...

Jose_M

Spotify Star

4739 Views

1 replies

0 likes

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  • 1 replies
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Spotify Premium and my Samsung A8 phone.

PlanPremiumCanada My Question or Issue i have a new phone, the samsung galaxy A8. I have Spotify Premium and on my old LG G5 I had no problem with getting my music that I downloaded to come up on my phone. I am trouble getting my music on my new phon...

Newbie

Plan Premium Canada   My Question or Issue  i have a new phone, the samsung galaxy A8.  I have Spotify Premium and on my old LG G5 I had no problem with getting my music that I do...

Matalo

Roadie

820 Views

1 replies

0 likes

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Videos won`t play on my Meizu Pro 6 Plus

PlanPremiumCountryBrazilDeviceMeizu Pro 6 plusOperating SystemAndroid 7.0.0(flyme OS 7.0.1.0G First I have no idea why spotify force videos to suck even more data, I hardly leave my screen on to watch the clips, specialy when I`m driving...But since ...

Newbie

Plan Premium Country Brazil Device Meizu Pro 6 plus Operating System Android 7.0.0(flyme OS 7.0.1.0G   First I have no idea why spotify force videos to suck even more data, I hardly lea...

433 Views

0 replies

0 likes

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Why does Spotify remove downloads after ejecting the SIM and microSD cards?

PlanPremiumCountryRomaniaDeviceSamsung A3 2017Operating SystemAndroid Oreo My Question or IssueI removed my SIM and microSD cards (both on the same tray), then placed them back, and i noticed my downloads (2.000+ songs stored on the microSD card) wer...

Visitor

Plan Premium Country Romania Device Samsung A3 2017 Operating System Android Oreo   My Question or Issue I removed my SIM and microSD cards (both on the same tray), then placed th...

albertsanjuan

Newbie

765 Views

4 replies

1 likes

  • 765 Views
  • 4 replies
  • 1 likes

Solved!! Album says 8 songs but only shows 1 song.

PlanPremiumCountry UsaDeviceS9 My Question or IssueI am on wifi. I click Thomas Dolby's Aliens ate my Buick album (it says 8 songs in the album) but only 1 song shows up in the album. Hot sauce. I have seen this do it before but it just went away. We...

Casual Listener

  Plan Premium Country  Usa Device S9   My Question or Issue I am on wifi. I click Thomas Dolby's Aliens ate my Buick album (it says 8 songs in the album) but only 1 song show...

Matalo

Roadie

581 Views

3 replies

0 likes

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Music keeps stopping

PlanPremiumCountry UKDeviceSamsung Galaxy S7Operating SystemAndroid Playback keeps stopping, usually it just pauses randomly in the middle of a song and won't start again until I open the app and press play (the play button shows the pause icon). Oth...

Regular

  Plan Premium Country  UK Device Samsung Galaxy S7 Operating System Android   Playback keeps stopping, usually it just pauses randomly in the middle of a song and won't star...

710 Views

0 replies

2 likes

  • 710 Views
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  • 2 likes

Superuser Contribution Not really downloaded

PlanPremiumCountryThe NetherlandsDeviceMoto G5Operatingting SystemAndroid My Question or Issue I have downloaded my music on a Sd card. But without wifi, it doesn't work. The songs have a green arrow and everything, but it just doesn't work without w...

Casual Listener

Plan Premium Country The Netherlands Device Moto G5 Operatingting System Android   My Question or Issue  I have downloaded my music on a Sd card. But without wifi, it doesn't work...

Tiesvanschaik

Casual Listener

1321 Views

4 replies

0 likes

downloaded
not downloaded
sd card
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complete meltdown

PlanPremiumCountry CanadaDeviceSamsung Galaxy s5 neoOperating SystemAndroid 7.0 My Question or IssueNo aspect of spotify is working for me right now. I am continually logged out, when I try to log back in a warning tells me my phone is set to offline...

Casual Listener

Plan Premium Country  Canada Device Samsung Galaxy s5 neo Operating System Android 7.0   My Question or Issue No aspect of spotify is working for me right now.  I am continua...

Matalo

Roadie

697 Views

3 replies

0 likes

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Solved!!Superuser Contribution Extremely Long Periods of Waiting Time, Error Messages, and Local Song Issues

PlanPremiumCountry USADeviceLGOperating SystemAndroid My Question or IssueOkay, so I've been using Spotify Premium for about two years now. And although I switched from iOS to Android about midway through, I still experienced these same exact issues ...

Music Fan

Plan Premium Country  USA Device LG Operating System Android   My Question or Issue Okay, so I've been using Spotify Premium for about two years now. And although I switched from ...

MissingElements

Music Fan

1664 Views

2 replies

0 likes

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Music pauses its self

Device: Moto x4OS: Andriod 8.1.0 My music keeps pausing its self. And as soon as I unpause it pauses again. I tried changing battery optimization settings but the problem still persists. Any help?

Newbie

Device: Moto x4 OS: Andriod 8.1.0   My music keeps pausing its self. And as soon as I unpause it pauses again. I tried changing battery optimization settings but the problem still persists. A...

Jose_M

Spotify Star

413 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Can't download playlists

None of the below information is rPlanPremiumCountry CanadaDevice Operating SystemAndroid My Question or Issue So I got premium family and added all my family members. I was helping my dad set up his Spotify account and it won't let him download or f...

Newbie

None of the below information is r Plan Premium Country  Canada Device   Operating System Android    My Question or Issue  So I got premium family and added all my...

TomLegend

Spotify Legend

467 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Podcast episodes disappeared

PlanPremiumCountry FranceDeviceSamsung Galaxy A5Operating System Android 7.0 My Question or Issue I am a listner of a podcast called Freakonomics radio.I used to be able to browse the full podcast episode list (approx 250 episodes with first ones dat...

Casual Listener

  Plan Premium Country  France Device Samsung Galaxy A5 Operating System  Android 7.0   My Question or Issue  I am a listner of a podcast called Freakonomics radio...

Rivax85

Casual Listener

4771 Views

2 replies

0 likes

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  • 2 replies
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Local files won't sync

PremiumDeviceHuawei p10 liteOperating SystemAndroid Oreo My Question or Issue I'd like to sync my local files to my phone. Created a playlist on the laptop with only the local files, even went as far as disabling firewall. Open the app on my phone, i...

Newbie

Premium Device Huawei p10 lite Operating System Android Oreo   My Question or Issue  I'd like to sync my local files to my phone. Created a playlist on the laptop with only the ...

AeroZ

Composer

487 Views

1 replies

0 likes

local files not syncing
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Superuser Contribution Where are the folders?

PlanFreeCountry United StatesDeviceSony Xperia Z1Operating SystemAndroid 5.1.1 My Question or Issue I understand that for the past few years it has been more about removing features, but is it just me or have folders disappeared from the Android app?...

Roadie

Plan Free Country  United States Device Sony Xperia Z1 Operating System Android 5.1.1   My Question or Issue  I understand that for the past few years it has been more about ...

TomLegend

Spotify Legend

402 Views

1 replies

1 likes

  • 402 Views
  • 1 replies
  • 1 likes

Superuser Contribution Playlist names

PlanPremiumCountry USDeviceSamsung Galaxy S9Operating SystemAndroid Oreo My Question or Issue When listening to my own playlists, it shows my long system-generated username behind my playlist. It is very ugly to look at and I think it should atleast ...

Visitor

  Plan Premium Country  US Device Samsung Galaxy S9 Operating System Android Oreo   My Question or Issue  When listening to my own playlists, it shows my long system-ge...

TomLegend

Spotify Legend

3494 Views

1 replies

1 likes

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  • 1 replies
  • 1 likes

SD card isn't being recognized by spotify

PlanPremium for FamiliesCountry New ZealandDeviceMeizu M3 NoteOperating SystemAndroid 5.1 My Question or Issue Hi, since the most recent update, my SD card is no longer being registered by the Spotify app on my phone. So far, I've tried multiple clea...

Casual Listener

Plan Premium for Families Country  New Zealand Device Meizu M3 Note Operating System Android 5.1   My Question or Issue  Hi, since the most recent update, my SD card is no lo...

Kassiaamily

Casual Listener

2239 Views

8 replies

1 likes

Android
SD-card
storage
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Latest Version 8.4.68.911 Bluetooth doesn't work (again!)

Android 7/LG v20/Premium Anyone running into the same Bluetooth issue back in 2016? Bluetooth works for 5 minutes and then you suddenly can't control play/skip/pause functions through the Bluetooth device. Obviously there is no quality control at Spo...

Roadie

Android 7/LG v20/Premium   Anyone running into the same Bluetooth issue back in 2016? Bluetooth works for 5 minutes and then you suddenly can't control play/skip/pause functions through the Bl...

447 Views

0 replies

0 likes

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Superuser Contribution Spotify starts playing on its own (latest version - Aug 2018)

PlanFree/PremiumCountry IsraelDeviceGalaxy S9 Plus My Question or Issue I have been using the latest Spotify version on my Android device (Galaxy S9 Plus).For some reason, it starts playing on its own randomly, and it happened a few times in board me...

Casual Listener

Plan Free/Premium Country  Israel Device Galaxy S9 Plus   My Question or Issue  I have been using the latest Spotify version on my Android device (Galaxy S9 Plus). For some re...

Peter

Spotify Legend

10850 Views

3 replies

5 likes

  • 10850 Views
  • 3 replies
  • 5 likes

stuck in offline mode (OnePlus X)

Hi CommunitySeems like the Spotify appy got stuck in offline mode on my OnePlus X. I switched it to OFFLINE for a 2 week trip to France, in order to be able to listen to some offline content without accidentaly getting into data roaming. At a certain...

Newbie

Hi Community Seems like the Spotify appy got stuck in offline mode on my OnePlus X.  I switched it to OFFLINE for a 2 week trip to France, in order to be able to listen to some offline co...

songassistant

Composer

649 Views

1 replies

0 likes

  • 649 Views
  • 1 replies
  • 0 likes