Cannot upgrade to Premium


Cannot upgrade to Premium




My shuffle play is not going away. I click to upgrade, enter my info, but nothing. My credit card is saved but I guess I'm on the free trial. Weird if I have to wait until that's up to use the premium feature? And weird that I cannot pay money to get the service.

2 Replies

Re: Cannot upgrade to Premium

Community Legend

Hello @shideon, welcome to the community!


Does it say you are currently on premium here?  Also, have you tried a different browser or clearing your browsing data and trying again? Here is the direct link to subscribe to premium. 

Hope this helped 🙂

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Re: Cannot upgrade to Premium

Rock Star 24
Rock Star 24

There is currently a problem that is causing premium to not activate.


This should be fixed soon.


Sorry for the inconvenience. 

MattSudaRock Star 24
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