Canvas feature disappeared

[arjunchowdary32]

Did anyone having a problem with canvas in pc version Spotify. In my pc canvas not working

[Joan]

Hi @arjunchowdary32,

Thanks for reaching out.

Did the feature work for you before or have you never had it appear? Canvas on Desktop is still in the early stages of rollout so if you don't have it yet, just wait for it and you should have it soon enough 🙂

Hope this clears things up.

[arjunchowdary32]

yeah, it did appear for 2 days and then gone.

[Joan]

Hi @arjunchowdary32,

Thanks for reaching out. 

Double check the app settings as there is the option to disable this feature even if you have it. Perhaps the setting got turned off somehow. If however it's missing altogether, then be advised that this feature hasn't been rolled out completely, so it's possible you don't have it yet or that you only have it for a limited time.

Hope this clears things up.

[zuesthompson]

same issue, it was there for two days and now its gone, I even contacted the support, they were of no help

[OscarDC]

Hey @zuesthompson,

Welcome to the Community and thank you for joining the conversation.

The canvas feature is not yet available to 100% of users in all markets/regions. So first, we'd recommend logging out and back in twice by following the steps in this article. It's also worth performing a clean reinstall of the app.

However, if the Canvas option doesn't display after this, it's possible that the feature was not yet fully launched in your market. Keep in mind that Spotify is always testing things by adding or removing features to make the app better overall, so you or someone else may see something new or get a limited feature temporarily on the app.

We’re sorry that this means you’re not able to use the feature like you wish to do at the moment, but we hope you’ll continue using it and find it gets better in the future.

If anything else comes up, the Community will be here for you.

[Troglab]

Hi,

Is it possible to know if Spotify canvas on desktop has completely rolled out now as i'm facing an issue where it doesn't display the image instead leaving it blank.

this hasn't applied to another laptop as it displays it.

[Vasil]

Hey @Troglab,

Thanks for joining the thread!

If your issue is only present on this specific device, I'd say it's worth taking a deeper look into this 🙂
See if removing the cached data and logging out and back in twice in a row as suggested by @OscarDC (in order to trigger a manual sync of your data) would help out.

In case it doesn't - you can take things a step further and try performing a complete clean reinstall of the app as shown here.

Hope this helps! Keep us posted on how things go 🙌🏼

[New user]

На прикладі з Canvas, чому цього досі немає в україні? чи з фішкою, щоб створювати обложки для плейлистів, яка вийшла буквально сьогодні?

[asadus_7]

Plan

Premium (Family)

Country Uzbekistan 

Device

(iPhone 14 pro max)

Operating System

(iOS 18.0.1)

My Issue

I don’t have an access to Album cover animation and videos of podcasts. I tried to clean reinstall but it didn’t help. Is there any solution? 

[Hpsn]

I can't view the video loops on any songs but I pay for premium