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Continually deleted offline content

Bacorr73
Newbie
Hi. Can I ask for support in resetting my offline content please.
Every time I log in my downloaded content dissappears and has only started to happen in the last 2 weeks.
Username is bacorr. 73

Thanks

Brian
1 Reply

jonasherdegen
Community Legend

Hi @Bacorr73 and welcome to the community!

 

You said that everytime you log yourself in on Spotify, all downloaded tracks are missing. So a little question for my better understanding of it: Do you log yourself out every time? So don't you just close the app?

Because if log yourself out every time it could occur that downloaded tracks are missing!

If that's is not the problem, I suggest you to do a fresh reinstallation of the app and start fresh all over!

 

I hope I could help you a bit out with that and if there are any questions left just ask me!

 

Keep It Up!

IIJH

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