Cryptic "that didn't work" error

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Cryptic "that didn't work" error

Visitor

Plan: Premium  trial

Country: Ukraine

Device: Samsung Galaxy M30s

Operating System: Android 9

 

My Question or Issue

I've recently decided to trySpotify. On my first Android smartphone it works just fine, while on the other one I'm only getting that cryptic "Sorry, something went wrong. That didn't work. Please have another go." error. Both devices are connected to the same Wi-Fi router...

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Re: Cryptic "that didn't work" error

Moderator
Moderator

Hey there @_hunter!

 

Welcome to the Community and thanks for bringing this to our attention.

 

Could you try restarting your phone to see if that makes any difference for you?

 

If you still experience this, it might be caused by an issue with your device's cache. Not to worry, performing a clean reinstall of the app with the steps here should help solve this.

 

Keep in mind that you'll need to re-download your offline music and podcasts afterwards.

 

 We'll be on the lookout for your update. Give us a shout if you have any further questions.

ElenaModerator
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