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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Amriverosd

Visitor

396768 Views

547 replies

35 likes

Account
Free
  • 396768 Views
  • 547 replies
  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8470 Views

0 replies

7 likes

  • 8470 Views
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  • 7 likes

Opens when phone restarts

PlanPremiumCountryNew Zealand Device(Samsung Galaxy 9+Operating SystemAndroid My Question or IssueEvery time my phone restarts spotify is opening up on its own and its now also draining the battery, its the highest user on my phone and I have not eve...

Newbie

Plan Premium Country New Zealand  Device (Samsung Galaxy 9+ Operating System Android   My Question or Issue Every time my phone restarts spotify is opening up on its own and its n...

415 Views

0 replies

0 likes

  • 415 Views
  • 0 replies
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Autoplay no longer working

After finishing song spotify used to play similar songs but now autoplay feature no longer working, i am tired of login/logout, clearing cache, uninstall. PlanFreeCountryIndia DeviceVIVO Y15Operating SystemAndroid Pie My Question or Issue

Visitor

After finishing song spotify used to play similar songs but now autoplay feature no longer working, i am tired of login/logout, clearing cache, uninstall.   Plan Free Country India &nb...

Billy-J

Spotify Star

549 Views

1 replies

0 likes

Free
  • 549 Views
  • 1 replies
  • 0 likes

Album Titles Disappeared in Playlists

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen looking at songs in a playlist, the album title is no longer displayed next to artist na...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue When lo...

495 Views

0 replies

2 likes

  • 495 Views
  • 0 replies
  • 2 likes

Superuser Contribution Artist tab in library doesnt load followed artists

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System My Question or IssueThe artists tab brings up recommended artists and not my followed artists.

Regular

  Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System     My Question or Issue The artists tab brings up recommended...

_ti7g335-af7a

Regular

476 Views

2 replies

0 likes

  • 476 Views
  • 2 replies
  • 0 likes

Clearing the queue on Android Mobile

PlanPremiumCountryUK DeviceSamsung S9Operating SystemAndroidMy Question or IssueI am increasingly frustrated by the inability to clear the queue on my Android phone. I see in the community posts the idea has been proposed since at least 2012. Is it r...

Regular

Plan Premium Country UK   Device Samsung S9 Operating System Android My Question or Issue I am increasingly frustrated by the inability to clear the queue on my Android phone.  I ...

321 Views

0 replies

0 likes

  • 321 Views
  • 0 replies
  • 0 likes

Solved!! Why can't this album be played?

PlanPremiumCountryGermany My Question or IssueWhy can't this be played: https://open.spotify.com/album/3QqqRgwM0z1BOSWMCm6J1G?si=IhsjEvugR8KiysBlNX-wRw

Casual Listener

Plan Premium Country Germany   My Question or Issue Why can't this be played: https://open.spotify.com/album/3QqqRgwM0z1BOSWMCm6J1G?si=IhsjEvugR8KiysBlNX-wRw

kawe1

Casual Listener

699 Views

2 replies

0 likes

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  • 2 replies
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Superuser Contribution Some of the song's album art cover showing incomplete on phone

PlanPremiumCountryMalaysiaDeviceVivo V5sOperating SystemAndroid My Question or Issue Some of the album cover art is not display well when I open up with my phone's spotify , It still the same even is online or offline.

Casual Listener

Plan Premium Country Malaysia Device Vivo V5s Operating System Android   My Question or Issue   Some of the album cover art is not display well when I open up with my phone's spo...

JasonXD322

Casual Listener

917 Views

6 replies

0 likes

Other
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  • 6 replies
  • 0 likes

Android TV (nvidia shield): Cannot browse new album releases

PlanPremiumCountryCanadaDeviceAndroid TV on nVidia Shield (sheild version 8.1.1) My Question or IssueI cannot browse the latest album releases in the newest version of the Spotify app on my nVidia Sheild. The home tab displays recently played content...

Visitor

Plan Premium Country Canada Device Android TV on nVidia Shield (sheild version 8.1.1)   My Question or Issue I cannot browse the latest album releases in the newest version of the Spotif...

OzLev

Regular

560 Views

1 replies

1 likes

  • 560 Views
  • 1 replies
  • 1 likes

Music keeps redownloading

PlanPremiumCountryGermanyDeviceHuawei P20Operating SystemAndroid 9 My Question or IssueHello,I've reinstalled the spotify app a few days ago and started the download for all my music afterwards, thinking it would all be available offline again.The mu...

Newbie

Plan Premium Country Germany Device Huawei P20 Operating System Android 9   My Question or Issue Hello, I've reinstalled the spotify app a few days ago and started the download for al...

415 Views

0 replies

0 likes

  • 415 Views
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Suggested songs

It's even in my playlist, i have be 15 songs in it but i still get these suggested songs i don't wanna hear. And if i close and reopen and try to start the play list it plays it again, i don't wanna buy premium but this is annoying as He double hocke...

Visitor

It's even in my playlist, i have be 15 songs in it but i still get these suggested songs i don't wanna hear. And if i close and reopen and try to start the play list it plays it again, i don't wanna ...

316 Views

0 replies

0 likes

  • 316 Views
  • 0 replies
  • 0 likes

Autoplay problem

PlanFree/PremiumCountryTurkeyDeviceHuaweiOperating SystemAndroid My Question or IssueHi, i have a problem. Since several days autoplay stopped working. I tried to reinstall app and on-off autoplay but they did not work. Can you help me please?

Newbie

Plan Free/Premium Country Turkey Device Huawei Operating System Android   My Question or Issue Hi, i have a problem. Since several days autoplay stopped working. I tried to reinstall a...

kasse

Visitor

529 Views

2 replies

0 likes

  • 529 Views
  • 2 replies
  • 0 likes

Shortcuts from homescreen always start playing shuffled

On Android, when you open up any music content with three dots and then press Add to Home Screen (e.g. an album), pressing the homescreen shortcut then plays that music always on shuffle. Why? Why can I not have the album play from start to end? Is t...

Casual Listener

On Android, when you open up any music content with three dots and then press Add to Home Screen (e.g. an album), pressing the homescreen shortcut then plays that music always on shuffle. Why? Why ca...

Ihatespotify19

Newbie

1502 Views

4 replies

4 likes

  • 1502 Views
  • 4 replies
  • 4 likes

I cant go to playlist radio on my phone

PlanPremiumCountryUsaDeviceGalaxy S8Operating SystemAndroid 9 My Question or IssueHi i created a playlist on my phone i dont have option to go to playlist radio. I can go to albums or other things radio but not playlists. but my pc has the playlist r...

Casual Listener

Plan Premium Country Usa Device Galaxy S8 Operating System Android 9   My Question or Issue Hi i created a playlist on my phone i dont have option to go to playlist radio. I can go to ...

316 Views

0 replies

0 likes

  • 316 Views
  • 0 replies
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Superuser Contribution Problems with finding AND playing music

PlanPremium FamilyCountryGermanyDeviceSamsung Galaxy XCover 4Operating SystemAndroid 9 (Pie)My Question or IssueFrom time to time I can't use spotify at all, when I'm searching for music, it's wirking fine until I toogle "show discography" - then mos...

Visitor

Plan Premium Family Country Germany Device Samsung Galaxy XCover 4 Operating System Android 9 (Pie) My Question or Issue From time to time I can't use spotify at all, when I'm searching for ...

Mario

Spotify Legend

630 Views

1 replies

0 likes

  • 630 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify keeps deleting my downloaded songs

My downloaded songs keeps getting deleted every time I open the Spotify app on Android. I have to download it all again and it’s kinda annoying cause I have around 3000 songs in my playlists. I have reinstalled the app (the cleanest way), restarted m...

Newbie

My downloaded songs keeps getting deleted every time I open the Spotify app on Android. I have to download it all again and it’s kinda annoying cause I have around 3000 songs in my playlists. I have ...

Mario

Spotify Legend

1938 Views

1 replies

0 likes

  • 1938 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Feedback Request: Android Offline Issues

Hello everyone! Spotify here. We are looking into customer reports about issues with offlined playlists on Android (music which is downloaded to your phone so you can play without an internet connection). Our investigation shows that some folks might...

Spotify

Hello everyone! Spotify here.   We are looking into customer reports about issues with offlined playlists on Android (music which is downloaded to your phone so you can play without an inter...

Xenia

Moderator

53434 Views

448 replies

7 likes

  • 53434 Views
  • 448 replies
  • 7 likes

Superuser Contribution "Something went wrong " on downloaded tracks

PlanPremiumCountryUkDeviceHuawei y7Operating System Android My Question or Issue So I am about ready to delete Spotify and cancel my subscription. I have had no dramas up till the last week in which I have found that when trying to listen offline I v...

Visitor

  Plan Premium Country Uk Device Huawei y7 Operating System   Android   My Question or Issue   So I am about ready to delete Spotify and cancel my subscription. ...

Lauraundmax

Visitor

1243 Views

2 replies

0 likes

  • 1243 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Android app liked playlists is broken

PlanPremiumCountryUSADeviceSamsung Galaxy S8+ (International Version Factory Unlocked)Operating SystemAndroid 9Spotify Android App Version8.5.65.852My Question or IssueRecently, I can no longer add music to my Liked Songs playlist. I get the "You hav...

Casual Listener

Plan Premium Country USA Device Samsung Galaxy S8+ (International Version Factory Unlocked) Operating System Android 9 Spotify Android App Version 8.5.65.852 My Question or Issue Recently,...

Mario

Spotify Legend

1578 Views

3 replies

0 likes

Android
android auto
liked songs
  • 1578 Views
  • 3 replies
  • 0 likes

Radio based on my playlist

PlanPremiumCountryPolandDeviceSamsung Galaxy Note8Operating SystemAndroid Pie My Question or IssueDear Spotify users,I like to use radio based on my playlists function. However I don't know what is the limit of tracks in playlist that algorithm can r...

Casual Listener

Plan Premium Country Poland Device Samsung Galaxy Note8 Operating System Android Pie   My Question or Issue Dear Spotify users, I like to use radio based on my playlists function. How...

420 Views

0 replies

0 likes

  • 420 Views
  • 0 replies
  • 0 likes

Change Quality of Existing Downloads - No Longer Need to Re-Download???

Hi. Can anyone confirm the current process to increase the Music Quality of the downloads that are ALREADY ON THE PHONE?? I just increased the Music Quality of Download to "Very high" (highest one), and a pop-up said "Improve quality of existing down...

Music Fan

Hi. Can anyone confirm the current process to increase the Music Quality of the downloads that are ALREADY ON THE PHONE??    I just increased the Music Quality of Download to "Very high" ...

1622 Views

0 replies

1 likes

  • 1622 Views
  • 0 replies
  • 1 likes