Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
210910 Views
140 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
561382 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Visitor
463185 Views
575 replies
39 likes
PlanFree CountryGermany DeviceHuawei P8 Lite 2017 Operating SystemAndroid 8 My Question or IssueI can't find the Equalizer that should be under "Soundqualität" (=Sound quality), also I wasn't able to find it anywhere else. Is there even one still exi...
Plan Free Country Germany Device Huawei P8 Lite 2017 Operating System Android 8 My Question or Issue I can't find the Equalizer that should be under "Soundquali...
Spotify Star
3839 Views
5 replies
0 likes
PlanPremiumCountryRussiaDeviceiPhone xs maxOperating Systemios 13.5 My Question or IssueИзначально пользовался бесплатной США версией, с появлением в России перешел на premium версию. Прошло около недели, но плейлисты не обновились.
Plan Premium Country Russia Device iPhone xs max Operating System ios 13.5 My Question or Issue Изначально пользовался бесплатной США версией, с появлением в России перешел на premiu...
954 Views
0 replies
4 likes
PlanFreeCountryUkraine Device(Samsung Galaxy A70, Samsung Galaxy Watch)Operating System(Android 10, Tizen 4.0.0.7) My Question or IssueSpotify app is not available in Galaxy store. I can't find it using search, and when I'm trying to go through the d...
Plan Free Country Ukraine Device (Samsung Galaxy A70, Samsung Galaxy Watch) Operating System (Android 10, Tizen 4.0.0.7) My Question or Issue Spotify app is not available in ...
Casual Listener
2194 Views
1 replies
2 likes
PlanFreeCountryРоссия DeviceHonor 8x Operating SystemAndroid 10 My Question or IssueСначала все было хорошо, но потом после 3го "Микса дня" они перестали создаваться, прошло уже больше 5ти дней, а миксы не создаются, как решить эту проблему?
Plan Free Country Россия Device Honor 8x Operating System Android 10 My Question or Issue Сначала все было хорошо, но потом после 3го "Микса дня" они перестали создаватьс...
901 Views
0 replies
4 likes
I have a Samsung A3 2017. When I try to download a playlist, one song will download then the the download stops and the message 'go online to download' appears. Spotify connect does not work correctly either. I can connect to a speaker but the back, ...
I have a Samsung A3 2017. When I try to download a playlist, one song will download then the the download stops and the message 'go online to download' appears. Spotify connect does not work correctl...
Moderator
1861 Views
6 replies
0 likes
PlanPremiumCountry GermanyDeviceHTC 10Operating SystemAndroid Oreo My Question or Issue I have a playlist of around 450 songs downloaded on my phone. While driving to work, i'm using offline-mode and want to listen to my playlist on shuffle-mode.I re...
Plan Premium Country Germany Device HTC 10 Operating System Android Oreo My Question or Issue I have a playlist of around 450 songs downloaded on my phone. While driving ...
Casual Listener
1513 Views
2 replies
2 likes
PlanPremiumCountryCanadaDeviceSamsung Galaxy A5, Samsung Galaxy S8, ACER Aspire 5 LaptopOperating System8.0.0(A5), 9(S8), Windows 10(ACER) My Question or IssueHi there, I've had my Samsung Galaxy A5 phone for a few years now and just switched to my m...
Plan Premium Country Canada Device Samsung Galaxy A5, Samsung Galaxy S8, ACER Aspire 5 Laptop Operating System 8.0.0(A5), 9(S8), Windows 10(ACER) My Question or Issue Hi there, &nbs...
404 Views
0 replies
0 likes
Hi! I'm having problem when casting to my Chromecast for my TV from within Spotify app (Android). When casting from my mobile (or any other device!) using youtube, youtube music, netflix, casting the video and sound from a Android device etc the soun...
Hi! I'm having problem when casting to my Chromecast for my TV from within Spotify app (Android). When casting from my mobile (or any other device!) using youtube, youtube music, netflix, ca...
2271 Views
0 replies
5 likes
I've download a song to my PC, got it over via local files on my spotify on my PC.My PC and phone is connected, but the song is just gray on my phone and not able to be played. My pc and phone is not connected via wifi as my pc dosent have a wifi con...
I've download a song to my PC, got it over via local files on my spotify on my PC. My PC and phone is connected, but the song is just gray on my phone and not able to be played. My pc and phone is n...
Moderator
487 Views
1 replies
0 likes
PlanPremiumCountryEl SalvadorDeviceHuawei Y7 2019Operating SystemAndroid Oreo My Question or Issue Hello, I have had Spotify for quite long on my phone, but suddenly from some days and on, when I´m playing any song and either lock my phone or start u...
Plan Premium Country El Salvador Device Huawei Y7 2019 Operating System Android Oreo My Question or Issue Hello, I have had Spotify for quite long on my phone, but sudde...
Moderator
1683 Views
3 replies
0 likes
HelloI have problem with my bluetooth headphones, they random skipping my tracks. I want to ask, it is possible to turn off bluetooth device control in spotify or android ?Thank You
Hello I have problem with my bluetooth headphones, they random skipping my tracks. I want to ask, it is possible to turn off bluetooth device control in spotify or android ? Thank You
328 Views
0 replies
0 likes
PlanPremium (family) CountryNzDeviceHuawei y6 (I think) Operating SystemAndroid up to date My Question or IssueSo been trying to change the storage location on my sons phone to sd card as he has very little internal memory. But no help article I've s...
Plan Premium (family) Country Nz Device Huawei y6 (I think) Operating System Android up to date My Question or Issue So been trying to change the storage lo...
Moderator
649 Views
1 replies
0 likes
PlanPremiumCountry Device(Samsung Galaxy S10+)Operating System(Android 10) My Question or IssueIn classical music track title often contains catalogue number (RV, HWV, K, BWV, etc).But if I try to search something unpopular "RV 470" or "RV 274" on an...
Plan Premium Country Device (Samsung Galaxy S10+) Operating System (Android 10) My Question or Issue In classical music track title often contains catalogue number (RV, HWV, K...
279 Views
0 replies
0 likes
PlanPremiumCountryGermanyDeviceLG G5Operating SystemAndroid OreoMy Question or IssueHi,yesterday all my downloaded songs got deleted and I had to reinstall Spotify. Now I can´t play my local files anymore. Is there a way to get them back without putt...
Plan Premium Country Germany Device LG G5 Operating System Android Oreo My Question or Issue Hi, yesterday all my downloaded songs got deleted and I had to reinstall Spotify. Now I can...
Regular
836 Views
2 replies
0 likes
PlanPremiumCountryUkDeviceMoto g6 playOperating SystemAndroid 9 My Question or Issue I cannot view my queue. The button that I used to press in the bottom right hand corner is now greyed out and doesn't do anything. Tried deleting cache, restarting p...
Plan Premium Country Uk Device Moto g6 play Operating System Android 9 My Question or Issue I cannot view my queue. The button that I used to press in the bottom right hand c...
408 Views
0 replies
0 likes
PlanPremiumCountryBrazil DeviceLG K10Operating SystemAndroid 7.0 My Question or IssueI would like to know how I can activate the Import option within my phone's spotify, since it does not appear.
Plan Premium Country Brazil Device LG K10 Operating System Android 7.0 My Question or Issue I would like to know how I can activate the Import option within m...
Community Legend
563 Views
1 replies
0 likes
I am using Samsung Galaxy A40 with Spotify version 8.5.66.1002 and I use Spotify for free. I can't seem to preview artists top songs and albums when I tap on the playlist to preview it the list of songs don't show and nothing happens.
I am using Samsung Galaxy A40 with Spotify version 8.5.66.1002 and I use Spotify for free. I can't seem to preview artists top songs and albums when I tap on the playlist to preview it the list of so...
Spotify Legend
732 Views
1 replies
0 likes
Hello, I am unable to login to Spotify and it seems like like nothing helps. Whenever I try to login via Facebook I get an error message saying "Something went wrong. Try logging in later or using your email instead" l. So that's what I do. But when ...
Hello, I am unable to login to Spotify and it seems like like nothing helps. Whenever I try to login via Facebook I get an error message saying "Something went wrong. Try logging in later or...
Casual Listener
768 Views
2 replies
0 likes
PlanFamily/PremiumCountry USDeviceNVIDIA SHIELD TABLET K1Operating SystemAndroid 7.0 Nougat My Question or IssueCanvas feature rules! Bring it to legacy versions of android?! Android 7.0, etc!
Plan Family/Premium Country US Device NVIDIA SHIELD TABLET K1 Operating System Android 7.0 Nougat My Question or Issue Canvas feature rules! Bring it to legacy versions of andr...
Spotify Legend
848 Views
1 replies
0 likes
