Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
375422 Views
541 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumCountryUSADeviceSamsung S10aOperating System My Question or IssueAutoplay - one of my absolute favorite features - was working on my Android a week ago and now is not. I never even knew there was an option for Autoplay but when looking to ...
Plan Premium Country USA Device Samsung S10a Operating System My Question or Issue Autoplay - one of my absolute favorite features - was working on my Android a week ago and now ...
Community Legend
611 Views
1 replies
0 likes
PlanPremium FamilyCountrySlovakiaDeviceSamsung Galaxy S9+Operating SystemAndroid 10 My Question or IssueWhy was the "I don't like this song" button removed from discover weekly playlist and instead it has been replaced with "-" button which is just h...
Plan Premium Family Country Slovakia Device Samsung Galaxy S9+ Operating System Android 10 My Question or Issue Why was the "I don't like this song" button removed from discover week...
Casual Listener
469 Views
1 replies
2 likes
PlanPremiumCountryTurkeyDeviceSamsung tab s6 liteOperating SystemAndroid 10 My Question or IssueAutoplay doesnt Work on my tablet and my Phone. My Phone is Samsung s8 plus.I search a music than i play but when it finished spotify stops playing
Plan Premium Country Turkey Device Samsung tab s6 lite Operating System Android 10 My Question or Issue Autoplay doesnt Work on my tablet and my Phone. My Phone is Samsung s8...
182 Views
0 replies
0 likes
PlanPremium CountryUnited States DeviceSamsung Galaxy S10+ Operating SystemAndroid 10 My Question or IssueSong search is buggy. Using the keyboard I can type but on occasion, text will not appear in the search box and results won't refresh. Despite t...
Plan Premium Country United States Device Samsung Galaxy S10+ Operating System Android 10 My Question or Issue Song search is buggy. Using the keyboard I can ...
Casual Listener
979 Views
3 replies
1 likes
PlanPremiumCountryUSDeviceSamsung S10+ My Question or IssueThe app that I have has changed from about two updates ago and it is horrible. On the home page when I want to jump back in to my saved artist playlist it takes me directly to the full artist...
Plan Premium Country US Device Samsung S10+ My Question or Issue The app that I have has changed from about two updates ago and it is horrible. On the home page when I want to jump bac...
392 Views
0 replies
0 likes
Premium user here and I keep getting connectivity issues. All devices are online via Alexa, Sonos and Google Home accounts and I can play Spotify through these apps. Tried resetting the connections, resetting the Internet, but it's driving me crazy t...
Premium user here and I keep getting connectivity issues. All devices are online via Alexa, Sonos and Google Home accounts and I can play Spotify through these apps. Tried resetting the connections, ...
441 Views
0 replies
1 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountryUSDevice LG Phoenix plus/k30Operating Systems 9My Question or IssueCancelled my subscription cause I kept los...
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country US Device LG Phoenix plus/k30 Operating Sy...
Spotify Legend
350 Views
1 replies
0 likes
Hi,I've moved my spotify account to Vivo Iqoo 3 - 1927 phone INDIA. Spotify is not working at all in this phone. While clicking on the spotify app icon, it just shows the black screen and crashes. I have re-installed the app, restarted the phone, cle...
Hi, I've moved my spotify account to Vivo Iqoo 3 - 1927 phone INDIA. Spotify is not working at all in this phone. While clicking on the spotify app icon, it just shows the black screen and crashes. ...
Spotify Legend
1098 Views
3 replies
0 likes
PlanPremiumCountryusaDeviceSamsung Galaxy 8Operating SystemAndroid version 9 My Question or IssueHi, I have this issue for several months and tried everything suggested here with no luck. Spotify offline sometimes stops after 10 minutes. I have reins...
Plan Premium Country usa Device Samsung Galaxy 8 Operating System Android version 9 My Question or Issue Hi, I have this issue for several months and tried everything suggested here ...
Casual Listener
2546 Views
5 replies
3 likes
PlanFreeCountryAustraliaDeviceSamsung Galaxy Note 9Operating SystemOreo, Build FXXS2 My Question or IssueI used to be able to skip ads fine using the lock screen, my headphone buttons or my Galaxy Watch, but for a couple of months now, the only way t...
Plan Free Country Australia Device Samsung Galaxy Note 9 Operating System Oreo, Build FXXS2 My Question or Issue I used to be able to skip ads fine using the lock screen, my headphon...
Casual Listener
2977 Views
4 replies
3 likes
PlanPremiumCountryItalyDeviceHuawei P30 liteOperating SystemAndroid My Question or Issueafter i have chosen a song on the search bar, the shuffle playlist based on the song doesnt play anymore. i had uninstalled the app several times but the problem ...
Plan Premium Country Italy Device Huawei P30 lite Operating System Android My Question or Issue after i have chosen a song on the search bar, the shuffle playlist based on the song d...
354 Views
0 replies
0 likes
PlanFreeCountryIndiaDeviceOnePlus 8 seriesOperating SystemAndroid 10 My Question or IssueThe Spotify help page mentions a radio feature is available but I don't see it anywhere in my Spotify app ? I wanted to switch from Google Play Music to Spotify ...
Plan Free Country India Device OnePlus 8 series Operating System Android 10 My Question or Issue The Spotify help page mentions a radio feature is available but I don't see it anywhe...
Regular
1883 Views
2 replies
0 likes
hola, soy de México y tengo una cuenta premium.Hoy actualicé la aplicación en mi autoestereo con Android 9 y dejaron de escucharse las canciones, se reproducen pero no se escuchan.Nunca me había pasado eso y sólo me sucede ahora en el autoestereo.Ayu...
hola, soy de México y tengo una cuenta premium. Hoy actualicé la aplicación en mi autoestereo con Android 9 y dejaron de escucharse las canciones, se reproducen pero no se escuchan. Nunca me había ...
Moderator
569 Views
1 replies
0 likes
Buonasera, mentre sto riproducendo sul mio smartphone la musica grazie all'app spotify, mi arrivano notifiche da altre app (ad esempio, messaggi whatsapp). A quel punto, la musica emessa da spotify si abbassa e lo smartphone mi fa sentire il suono di...
Buonasera, mentre sto riproducendo sul mio smartphone la musica grazie all'app spotify, mi arrivano notifiche da altre app (ad esempio, messaggi whatsapp). A quel punto, la musica emessa da spotify s...
Spotify Legend
9953 Views
1 replies
0 likes
PlanPremiumCountryNorwayDeviceSamsung Galaxy S8.Operating SystemAndroid: whatever the latest is.Spotify: latest update.My Question or Issue:Whenever I close my phone or use another app Spotify stops playing after a few songs. I keep getting an error ...
Plan Premium Country Norway Device Samsung Galaxy S8. Operating System Android: whatever the latest is. Spotify: latest update. My Question or Issue: Whenever I close my phone or us...
Spotify Legend
526 Views
1 replies
0 likes
PlanPremiumCountryGermanyDeviceMate 10 proOperating SystemAndroid 10 My Question or Issue All my downloads are gone. I just listened to music and the next track began but didn't startet. Now Spotify wants to download every again (around 18. Gb) I was...
Plan Premium Country Germany Device Mate 10 pro Operating System Android 10 My Question or Issue All my downloads are gone. I just listened to music and the next track...
363 Views
0 replies
0 likes
First of all, I can't find the Spotify app on my Xaomi Smartphone (all new and fully updated version) at Google Play. When I try to download it via Chrome browser it says that the app isn't available in my country/area or it says that this unit isn't...
First of all, I can't find the Spotify app on my Xaomi Smartphone (all new and fully updated version) at Google Play. When I try to download it via Chrome browser it says that the app isn't avai...
Casual Listener
731 Views
2 replies
0 likes
PlanPremiumCountryUnited StatesDeviceGalaxy S9Operating SystemAndroid 10 My Question or IssueI have 5 people on my family premium plan, but only 2 show up on the family mix. When my teenagers go into the family mix, there's no option to join, even wh...
Plan Premium Country United States Device Galaxy S9 Operating System Android 10 My Question or Issue I have 5 people on my family premium plan, but only 2 show up on the fami...
Moderator
541 Views
1 replies
0 likes
PlanFree/PremiumCountry DevicePixel 3Operating System(iOS 10, Android Oreo, Windows 10,etc.) Idea: Social Media DJ To be able to have a stream party on a social media source for all those that join the stream. Like an online party. It will also allow...
Plan Free/Premium Country Device Pixel 3 Operating System (iOS 10, Android Oreo, Windows 10,etc.) Idea: Social Media DJ To be able to have a stream party on a social media...
Composer
787 Views
1 replies
0 likes
PlanPremiumCountryIndia Device(Samsung Galaxy A50)Operating System(Android Pie) My Question or IssueSo I have recently started facing this problem after getting the premium subscription is that after downloading any songs the app automatically resets...
Plan Premium Country India Device (Samsung Galaxy A50) Operating System (Android Pie) My Question or Issue So I have recently started facing this problem after gettin...
Regular
3789 Views
8 replies
0 likes
