Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

376595 Views

541 replies

34 likes

Account
Free
  • 376595 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7596 Views

0 replies

7 likes

  • 7596 Views
  • 0 replies
  • 7 likes

Superuser Contribution [Android] when searching for songs, text doesn't appear

PlanPremium CountryUnited States DeviceSamsung Galaxy S10+ Operating SystemAndroid 10 My Question or IssueSong search is buggy. Using the keyboard I can type but on occasion, text will not appear in the search box and results won't refresh. Despite t...

Casual Listener

Plan Premium   Country United States   Device Samsung Galaxy S10+   Operating System Android 10   My Question or Issue Song search is buggy. Using the keyboard I can ...

kkdoom

Casual Listener

982 Views

3 replies

1 likes

  • 982 Views
  • 3 replies
  • 1 likes

Android app

PlanPremiumCountryUSDeviceSamsung S10+ My Question or IssueThe app that I have has changed from about two updates ago and it is horrible. On the home page when I want to jump back in to my saved artist playlist it takes me directly to the full artist...

Newbie

Plan Premium Country US Device Samsung S10+   My Question or Issue The app that I have has changed from about two updates ago and it is horrible. On the home page when I want to jump bac...

393 Views

0 replies

0 likes

  • 393 Views
  • 0 replies
  • 0 likes

Can't play this right now - multiple devices

Premium user here and I keep getting connectivity issues. All devices are online via Alexa, Sonos and Google Home accounts and I can play Spotify through these apps. Tried resetting the connections, resetting the Internet, but it's driving me crazy t...

Visitor

Premium user here and I keep getting connectivity issues. All devices are online via Alexa, Sonos and Google Home accounts and I can play Spotify through these apps. Tried resetting the connections, ...

444 Views

0 replies

1 likes

Connectivity
devices
Streaming Issue
  • 444 Views
  • 0 replies
  • 1 likes

Superuser Contribution Has the Android 9 defaulting back to internal storage problem been fixed yet? Thanks

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountryUSDevice LG Phoenix plus/k30Operating Systems 9My Question or IssueCancelled my subscription cause I kept los...

Visitor

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country US Device LG Phoenix plus/k30 Operating Sy...

Mario

Spotify Legend

352 Views

1 replies

0 likes

  • 352 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify is not working in Vivo Iqoo 3 - 1927 INDIA

Hi,I've moved my spotify account to Vivo Iqoo 3 - 1927 phone INDIA. Spotify is not working at all in this phone. While clicking on the spotify app icon, it just shows the black screen and crashes. I have re-installed the app, restarted the phone, cle...

Casual Listener

Hi, I've moved my spotify account to Vivo Iqoo 3 - 1927 phone INDIA. Spotify is not working at all in this phone. While clicking on the spotify app icon, it just shows the black screen and crashes. ...

Mario

Spotify Legend

1100 Views

3 replies

0 likes

  • 1100 Views
  • 3 replies
  • 0 likes

Spotify stops playing offline after 10 minutes

PlanPremiumCountryusaDeviceSamsung Galaxy 8Operating SystemAndroid version 9 My Question or IssueHi, I have this issue for several months and tried everything suggested here with no luck. Spotify offline sometimes stops after 10 minutes. I have reins...

Visitor

Plan Premium Country usa Device Samsung Galaxy 8 Operating System Android version 9   My Question or Issue Hi, I have this issue for several months and tried everything suggested here ...

locationunknown

Casual Listener

2552 Views

5 replies

3 likes

  • 2552 Views
  • 5 replies
  • 3 likes

Unable to skip ads from lock screen, headphones, or smart watch

PlanFreeCountryAustraliaDeviceSamsung Galaxy Note 9Operating SystemOreo, Build FXXS2 My Question or IssueI used to be able to skip ads fine using the lock screen, my headphone buttons or my Galaxy Watch, but for a couple of months now, the only way t...

Casual Listener

Plan Free Country Australia Device Samsung Galaxy Note 9 Operating System Oreo, Build FXXS2   My Question or Issue I used to be able to skip ads fine using the lock screen, my headphon...

o9ty7nnfn-_br

Casual Listener

2981 Views

4 replies

3 likes

Skip ads
  • 2981 Views
  • 4 replies
  • 3 likes

shuffle playlist doesnt work after have choosen a single song

PlanPremiumCountryItalyDeviceHuawei P30 liteOperating SystemAndroid My Question or Issueafter i have chosen a song on the search bar, the shuffle playlist based on the song doesnt play anymore. i had uninstalled the app several times but the problem ...

Newbie

Plan Premium Country Italy Device Huawei P30 lite Operating System Android   My Question or Issue after i have chosen a song on the search bar, the shuffle playlist based on the song d...

355 Views

0 replies

0 likes

  • 355 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Radio missing in Android app ?

PlanFreeCountryIndiaDeviceOnePlus 8 seriesOperating SystemAndroid 10 My Question or IssueThe Spotify help page mentions a radio feature is available but I don't see it anywhere in my Spotify app ? I wanted to switch from Google Play Music to Spotify ...

Regular

Plan Free Country India Device OnePlus 8 series Operating System Android 10   My Question or Issue The Spotify help page mentions a radio feature is available but I don't see it anywhe...

LUC1FER

Regular

1887 Views

2 replies

0 likes

Feature
  • 1887 Views
  • 2 replies
  • 0 likes

Superuser Contribution No se oye

hola, soy de México y tengo una cuenta premium.Hoy actualicé la aplicación en mi autoestereo con Android 9 y dejaron de escucharse las canciones, se reproducen pero no se escuchan.Nunca me había pasado eso y sólo me sucede ahora en el autoestereo.Ayu...

Visitor

hola, soy de México y tengo una cuenta premium. Hoy actualicé la aplicación en mi autoestereo con Android 9 y dejaron de escucharse las canciones, se reproducen pero no se escuchan. Nunca me había ...

Elena

Moderator

572 Views

1 replies

0 likes

  • 572 Views
  • 1 replies
  • 0 likes

Superuser Contribution Le notifiche fanno sparire la musica

Buonasera, mentre sto riproducendo sul mio smartphone la musica grazie all'app spotify, mi arrivano notifiche da altre app (ad esempio, messaggi whatsapp). A quel punto, la musica emessa da spotify si abbassa e lo smartphone mi fa sentire il suono di...

Visitor

Buonasera, mentre sto riproducendo sul mio smartphone la musica grazie all'app spotify, mi arrivano notifiche da altre app (ad esempio, messaggi whatsapp). A quel punto, la musica emessa da spotify s...

Mario

Spotify Legend

9961 Views

1 replies

0 likes

Music
notifiche
stop music
  • 9961 Views
  • 1 replies
  • 0 likes

Superuser Contribution Suddenly stops playing

PlanPremiumCountryNorwayDeviceSamsung Galaxy S8.Operating SystemAndroid: whatever the latest is.Spotify: latest update.My Question or Issue:Whenever I close my phone or use another app Spotify stops playing after a few songs. I keep getting an error ...

Newbie

  Plan Premium Country Norway Device Samsung Galaxy S8. Operating System Android: whatever the latest is. Spotify: latest update. My Question or Issue: Whenever I close my phone or us...

Mario

Spotify Legend

529 Views

1 replies

0 likes

Backround
Help required please
stops playing music
  • 529 Views
  • 1 replies
  • 0 likes

Missing Downloads

PlanPremiumCountryGermanyDeviceMate 10 proOperating SystemAndroid 10 My Question or Issue All my downloads are gone. I just listened to music and the next track began but didn't startet. Now Spotify wants to download every again (around 18. Gb) I was...

Visitor

Plan Premium Country Germany Device Mate 10 pro Operating System Android 10   My Question or Issue   All my downloads are gone.  I just listened to music and the next track...

367 Views

0 replies

0 likes

  • 367 Views
  • 0 replies
  • 0 likes

Can't Download Spotify App?!

First of all, I can't find the Spotify app on my Xaomi Smartphone (all new and fully updated version) at Google Play. When I try to download it via Chrome browser it says that the app isn't available in my country/area or it says that this unit isn't...

Casual Listener

First of all, I can't find the Spotify app on my Xaomi Smartphone (all new and fully updated version) at Google Play. When I try to download it via Chrome browser it says that the app isn't avai...

eliseakerblom

Casual Listener

738 Views

2 replies

0 likes

  • 738 Views
  • 2 replies
  • 0 likes

Superuser Contribution Family Mix? My kids can't join?

PlanPremiumCountryUnited StatesDeviceGalaxy S9Operating SystemAndroid 10 My Question or IssueI have 5 people on my family premium plan, but only 2 show up on the family mix. When my teenagers go into the family mix, there's no option to join, even wh...

Newbie

  Plan Premium Country United States Device Galaxy S9 Operating System Android 10   My Question or Issue I have 5 people on my family premium plan, but only 2 show up on the fami...

Elena

Moderator

542 Views

1 replies

0 likes

family-mix
  • 542 Views
  • 1 replies
  • 0 likes

Idea: Social Media DJ

PlanFree/PremiumCountry DevicePixel 3Operating System(iOS 10, Android Oreo, Windows 10,etc.) Idea: Social Media DJ To be able to have a stream party on a social media source for all those that join the stream. Like an online party. It will also allow...

Visitor

Plan Free/Premium Country   Device Pixel 3 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   Idea: Social Media DJ To be able to have a stream party on a social media...

SoundShots

Composer

788 Views

1 replies

0 likes

Social Media DJ - Streaming Party
  • 788 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify App Resetting Every Night

PlanPremiumCountryIndia Device(Samsung Galaxy A50)Operating System(Android Pie) My Question or IssueSo I have recently started facing this problem after getting the premium subscription is that after downloading any songs the app automatically resets...

Regular

  Plan Premium Country India   Device (Samsung Galaxy A50) Operating System (Android Pie)   My Question or Issue So I have recently started facing this problem after gettin...

Catalyst69

Regular

3793 Views

8 replies

0 likes

Android
app issue
problem
Resetting
  • 3793 Views
  • 8 replies
  • 0 likes

Why have you still not implemented BASIC functionality to play music stored on our phones?

I have music on my phone downloaded via bandcamp. I'm not trying to use multiple streaming apps at the same time and I am TRYING to use your service over bandcamp's and you're not letting me. There have been requests for this incredibly BASIC functio...

Casual Listener

I have music on my phone downloaded via bandcamp.  I'm not trying to use multiple streaming apps at the same time and I am TRYING to use your service over bandcamp's and you're not letting me.&n...

364 Views

0 replies

0 likes

  • 364 Views
  • 0 replies
  • 0 likes

Some of my music keeps unsaving

So this is about the third or fourth time this has happened this week. I normally don't have my data on, so I normally just play through my saved music if I'm not home. Well the music keeps unsaving itself and I can't figure out why. I have an andrio...

Newbie

So this is about the third or fourth time this has happened this week. I normally don't have my data on, so I normally just play through my saved music if I'm not home. Well the music keeps unsaving ...

lunasleepwalks

Casual Listener

1410 Views

3 replies

2 likes

  • 1410 Views
  • 3 replies
  • 2 likes

Downloaded songs take space of 10GB

I am curious as to why this happened to me. I went to my settings on my phone, then storage - app data and under Spotify, it says that my downloaded songs take 10GB worth of space. I have deleted some playlists, ticked off the download option on all ...

Visitor

I am curious as to why this happened to me. I went to my settings on my phone, then storage - app data and under Spotify, it says that my downloaded songs take 10GB worth of space. I have deleted som...

dinomight

Spotify Star

5333 Views

1 replies

0 likes

downloaded songs
space
  • 5333 Views
  • 1 replies
  • 0 likes