Videos don't appear.

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Videos don't appear.

Visitor

 

Plan

Premium

Country

England

Device

(Samsung Galaxy s10e)

Operating System

(Android 10.)

 

My Question or Issue

My issue is the option to watch videos don't appear the spotify app at all, the category doesn't exist on the search screen (as shown on the attached picture), doesn't show up when I click Now Playing and the app is up to date.

20200731_112714.jpg
1 Reply
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Re: Videos don't appear.

Moderator
Moderator

Hey there @Matthew35,

 

Welcome to the Community!

 

We have two types of videos in the app. We have Canvas clips that show in the background of songs and that you can turn on and off with the steps here.

 

There're also some videos for the desktop and mobile app version in a few of our editorial playlists. Keep in mind that this option is only available in some countries and regions. For example this. spotify:user:spotify:playlist:37i9dQZF1DX1lVhptIYRda.

 

There is no specific Videos category in the app. Check this article out for more info on how to play videos.

 

We're still working on adding more videos in the app, so keep that in mind if you don't stumble upon them too often.

 

We hope this info helps. Let us know if you have any other questions.

 

Have a great day!

ElenaModerator
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