Desktop app not showing as available device

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Desktop app not showing as available device

jordyhart94
Newbie

Plan

Premium

Country

United Kingdom

Device

Huawei P20 Pro / HP Elitebook

Operating System

Android 9.0.0.255 / Windows 10

 

My Question or Issue

Hi Everyone,

 

My phone upgraded to an updated version of Android a few weeks back and ever since my laptop no longer shows in as an "Available Device". I used to connect my phone and laptop every day and use one to control the other (and vice versa) but since the update, I haven't been able to. 

 

I tried uninstalling/reinstalling the desktop app and this worked until I turned off my laptop at the end of the day and upon starting the next day I couldn't connect again. I did the exact same thing with the Android App and had the exact same results. Obviously it's not ideal to uninstall and reinstall the apps on a daily basis...

 

If I use the web player, it shows as an Available Device, but not the Desktop App.

 

Any advice would be greatly appreciated!

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