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Disconnect between controls and audio

Solved!

Disconnect between controls and audio

Plan

Premium

Country

USA

Device

Samsung Galaxy S20

Operating System

Android 11

 

My Question or Issue

I keep getting a disconnect between the spotify mobile app and its player. See video:

https://youtube.com/shorts/CE4NwzVzoUo

 

The controls still change the song but the time and display are not updated. More importantly, sometimes when I close the spotify app, it does not stop playing. I also lose the status bar controls so I can't hit "stop". I have to open the app again, wait a bit for it take control of the music, then I can stop it.

Reply

Accepted Solutions
Marked as solution

I would first try a clean reinstallation of Spotify. You can do so here: https://support.spotify.com/us/article/reinstallation-of-spotify/

 

I would also check and clear storage, and update the app if not done already.

 

After refreshing the app, I would check back again to see if it helps.

 

If you find my answer helpful, then you can pin as "solution."

hope this helps!

View solution in original post

2 Replies
Marked as solution

I would first try a clean reinstallation of Spotify. You can do so here: https://support.spotify.com/us/article/reinstallation-of-spotify/

 

I would also check and clear storage, and update the app if not done already.

 

After refreshing the app, I would check back again to see if it helps.

 

If you find my answer helpful, then you can pin as "solution."

hope this helps!

Thanks rose. I've now done this super clean install and I'll see if it continues. 

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