Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 38762 Views
  • 65 replies
  • 25 likes
  • 38762 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 875750 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 875750 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 25959 Views
  • 4 replies
  • 0 likes
  • 25959 Views
  • 4 replies
  • 0 likes

[Android] Remove Uninteresting Podcasts from Library

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have an android phone and previously liked a bunch of podcasts I was interested in listenin...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have ...
  • Jose_M
  • Spotify Star
  • 334 Views
  • 1 replies
  • 0 likes
  • 334 Views
  • 1 replies
  • 0 likes

Solved!! Local files don't play anymore

PlanPremiumCountrySamsung Galaxy s8Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy downloaded local files suddenly won't play. They are downloaded to the phone and have the green mark, and as recently as yesterday they ...

  • Roadie
  • Plan Premium Country Samsung Galaxy s8 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My downloaded local files suddenly won't play. They are downlo...
  • geirhong
  • Roadie
  • 418 Views
  • 1 replies
  • 0 likes
  • 418 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not giving option of streaming to Google home

PlanPremiumCountry DeviceSamsung Galaxy Note 8Operating SystemPie My Question or Issue  When I click on the button that used to allow me to cast to google home it only allows me to start a session with someone else. If I go through the Google home ap...

Screenshot_20200919-165440_Spotify.jpg
  • Newbie
  • Plan Premium Country   Device Samsung Galaxy Note 8 Operating System Pie   My Question or Issue     When I click on the button that used to allow me to cast to google h...
  • Alex
  • Spotify Legend
  • 345 Views
  • 1 replies
  • 0 likes
  • 345 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to download podcasts - Android

Plan: Premium (Family)Country: USApp Version: 8.5.76.962 (I did a re-install recently)Device: Pixel 3Operating System: Android 11 Hello,Recently, I have been unable to download podcasts through the app. The podcast will attempt to download for a few ...

  • Casual Listener
  • Plan: Premium (Family) Country: US App Version: 8.5.76.962 (I did a re-install recently) Device: Pixel 3 Operating System: Android 11   Hello, Recently, I have been unable to download pod...
  • Alex
  • Spotify Legend
  • 1189 Views
  • 3 replies
  • 1 likes
  • 1189 Views
  • 3 replies
  • 1 likes

Superuser Contribution Unable to skip back tracks using the earphones controls on Samsung S7 Edge

I've moved from an iPhone to a Samsung S7 edge and when tracks are playing, I can't skip to the previous track by triple clicking on the earphones control button. At first I thought it was the new earphones that come with the phone but even with my i...

  • Casual Listener
  • I've moved from an iPhone to a Samsung S7 edge and when tracks are playing, I can't skip to the previous track by triple clicking on the earphones control button. At first I thought it was the new ea...
  • Ver
  • Spotify Legend
  • 3416 Views
  • 6 replies
  • 2 likes
  • 3416 Views
  • 6 replies
  • 2 likes

disparition de l'icone paramètres sur mon mi 10 pro tournant sous android - Spotify version 8.5.80.1

PremiumCountryFranceDeviceXiaomi mi 10 proOperating SystemAndroid 10 My Question or IssueBonjour, depuis quelques temps, la roue crantée permettant l'accession aux paramètres a disparu. Spotify fonctionne sans souci, mais je n'ai forcément plus de ré...

Screenshot_2020-10-19-12-05-01-208_com.spotify.music.jpg
  • Newbie
  • Premium Country France Device Xiaomi mi 10 pro Operating System Android 10   My Question or Issue Bonjour, depuis quelques temps, la roue crantée permettant l'accession aux paramètres a...
  • 1082 Views
  • 0 replies
  • 0 likes
  • 1082 Views
  • 0 replies
  • 0 likes

Superuser Contribution Sharing My Forever favourite doesn't work

PlanPremiumCountryGermanyDeviceGoogle pixel 2 XLOperating SystemAndroid 10 - Build number: QQ3A.200805.001Spotify App Version:8.5 76.962 My Question or IssueI can create the list of my forever favourite songs without any problems. After taping on the...

  • Casual Listener
  • Plan Premium Country Germany Device Google pixel 2 XL Operating System Android 10 - Build number: QQ3A.200805.001 Spotify App Version: 8.5 76.962   My Question or Issue I can cr...
  • Alex
  • Spotify Legend
  • 916 Views
  • 7 replies
  • 0 likes
  • 916 Views
  • 7 replies
  • 0 likes

Full version of Spotify on Android TV

Has anyone managed to sideload the full Android version of Spotify on an Android TV. I have tried a couple of apks with no luck.Thanks

  • Newbie
  • Has anyone managed to sideload the full Android version of Spotify on an Android TV. I have tried a couple of apks with no luck. Thanks    
  • 397 Views
  • 0 replies
  • 0 likes
  • 397 Views
  • 0 replies
  • 0 likes

turn off spotify on samsung s8

how do I tuen off spotify when done using ? There doesnt appear to be any exit or off button

  • Visitor
  • how do I tuen off spotify when done using ? There doesnt appear to be any exit or off button
  • 186 Views
  • 0 replies
  • 0 likes
  • 186 Views
  • 0 replies
  • 0 likes

Superuser Contribution My device isn't compatible with this version of Spotify

PlanPremiumCountryFranceDeviceRedmi Note 8Operating SystemAndroid 9 PKQ1 My Question or IssueSo...today I had an internet connection with my Spotify app. Even though my connection was good, WiFi and mobile data worked perfectly well but my Spotify ap...

  • Visitor
  • Plan Premium Country France Device Redmi Note 8 Operating System Android 9 PKQ1   My Question or Issue So...today I had an internet connection with my Spotify app. Even though my conne...
  • Ver
  • Spotify Legend
  • 419 Views
  • 1 replies
  • 1 likes
  • 419 Views
  • 1 replies
  • 1 likes

Superuser Contribution Artist radio doesn't work

PlanPremiumCountryRussiaDevicePixel 3 and iPhone XSOperating SystemAndroid 11 My Question or IssueI can't play any artist radio on my phone (both android and iphone) - "playlist not found" appears. On my desktop app everything works. I tried to reins...

  • Visitor
  • Plan Premium Country Russia Device Pixel 3 and iPhone XS Operating System Android 11   My Question or Issue I can't play any artist radio on my phone (both android and iphone) - "playl...
  • Alex
  • Spotify Legend
  • 680 Views
  • 3 replies
  • 0 likes
  • Radio
    Troubleshooting
  • 680 Views
  • 3 replies
  • 0 likes

Superuser Contribution Weekly Mix, Release Radar and other playlist not updating automatically

PlanPremiumCountryDEDeviceSamsung Galaxy Note 10+Operating SystemAndroid 10 Weekly Mix, Release Radar and other playlist not updating automatically when connected to WiFi. I have to open the Spotify app, then the download starts, but without opening ...

  • Newbie
  •   Plan Premium Country DE Device Samsung Galaxy Note 10+ Operating System Android 10   Weekly Mix, Release Radar and other playlist not updating automatically when connected to Wi...
  • Ver
  • Spotify Legend
  • 444 Views
  • 1 replies
  • 1 likes
  • 444 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify stations app wont load

Plan:PremiumCountry:USADevice:Samsung Galaxy S20 Ultra Operating System:Android 10 My Question or Issue:The Spotify stations app will rarely get past the spinning circle loading screen. I've tried restarting the app and uninstalling and reinstalling ...

  • Casual Listener
  •   Plan: Premium Country: USA Device: Samsung Galaxy S20 Ultra  Operating System: Android 10   My Question or Issue: The Spotify stations app will rarely get past the spinnin...
  • Ver
  • Spotify Legend
  • 470 Views
  • 1 replies
  • 1 likes
  • Loading problems
    Loading Screen
    Spotify Stations
  • 470 Views
  • 1 replies
  • 1 likes

Superuser Contribution Sorting option for partially played podcasts

It would be nice to have a sorting option for partially played podcasts. Now all we have is "All episodes", "Downloads" and "Unplayed"There should be a fourth option like "partially played" or "Not finished" or something like that so that we can easi...

  • Gig Goer
  • It would be nice to have a sorting option for partially played podcasts. Now all we have is "All episodes", "Downloads" and "Unplayed" There should be a fourth option like "partially played" or "Not...
  • Alex
  • Spotify Legend
  • 454 Views
  • 1 replies
  • 2 likes
  • 454 Views
  • 1 replies
  • 2 likes

Superuser Contribution Behind the Lyrics disappeared

PlanPremiumCountryBrazilDeviceSamsung Galaxy a10Operating SystemAndroid My Question or IssueSo, until a few hours ago when i used spotify it showed both the lyrics feature and the behind the lyrics feature, but then suddenly it stopped showing the be...

  • Newbie
  • Plan Premium Country Brazil Device Samsung Galaxy a10 Operating System Android   My Question or Issue So, until a few hours ago when i used spotify it showed both the lyrics feature an...
  • Ver
  • Spotify Legend
  • 473 Views
  • 1 replies
  • 0 likes
  • Ongoing Issues
  • 473 Views
  • 1 replies
  • 0 likes

Superuser Contribution Is my Android using data from streaming on my Desktop?

My Question or Issue:::I have Windows 10 and downloaded the App on my desktop so that I can stream music. I also have the app on my phone. Same username and log in on both. When I play my music on my Desktop, my phone shows Spotify as open with it ma...

  • Visitor
  • My Question or Issue::: I have Windows 10 and downloaded the App on my desktop so that I can stream music. I also have the app on my phone. Same username and log in on both. When I play my music on ...
  • Ver
  • Spotify Legend
  • 311 Views
  • 1 replies
  • 1 likes
  • 311 Views
  • 1 replies
  • 1 likes

Solved!! Extreme Lag with Latest Android TV and Xbox One Spotify Apps

Hi Spotify Community, Since this week I've been encountering major slowdown/unresponsiveness when changing tracks on both the Android TV and Xbox One Spotify apps. The problem consistently occurs when I select a track from a different album to the on...

  • Music Fan
  • Hi Spotify Community,   Since this week I've been encountering major slowdown/unresponsiveness when changing tracks on both the Android TV and Xbox One Spotify apps.   The problem consi...
  • j1992e
  • Music Fan
  • 1477 Views
  • 1 replies
  • 1 likes
  • 1477 Views
  • 1 replies
  • 1 likes

Filters button not working on Android (Moto G)

PlanPremiumCountryUKDeviceMoto G4Operating SystemAndroid 7.0 My Question or IssueSince the latest update the "Filters" button in Playlist, Artists and Albums views does not work when tapped. Tapping on search field works, but tapping on the x to clos...

  • Newbie
  • Plan Premium Country UK Device Moto G4 Operating System Android 7.0   My Question or Issue Since the latest update the "Filters" button in Playlist, Artists and Albums views does not w...
  • e-_psei5bxmim
  • Newbie
  • 2254 Views
  • 6 replies
  • 9 likes
  • 2254 Views
  • 6 replies
  • 9 likes

Spotify installation or update stuck

PlanPremiumSweden DeviceSamsung Galaxy 10eOperating SystemAndroid 10 My Question or IssueI have had problems with below bug and therefore I got happy when I saw you had released a new version on play store. The update/ download stopped at 68 % and ne...

  • Visitor
  • Plan Premium Sweden   Device Samsung Galaxy 10e Operating System Android 10   My Question or Issue I have had problems with below bug and therefore I got happy when I saw you had ...
  • 783 Views
  • 0 replies
  • 1 likes
  • 783 Views
  • 0 replies
  • 1 likes

Spotify se cierra al reproducir videos en otra aplicación

Hola, tengo un problema, con mi celular Mi A2 Lite, cuando abro un video en otra app (como YouTube, Facebook, Instagram) Spotify se cierra, incluso cuando escucho una nota de voz en WhatsApp, el problema es que debería detenerse durante el video y ya...

  • Casual Listener
  • Hola, tengo un problema, con mi celular Mi A2 Lite, cuando abro un video en otra app (como YouTube, Facebook, Instagram) Spotify se cierra, incluso cuando escucho una nota de voz en WhatsApp, el prob...
  • 846 Views
  • 0 replies
  • 0 likes
  • 846 Views
  • 0 replies
  • 0 likes