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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

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  • Daniel
  • Community Legend
  • 842922 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 842922 Views
  • 11 replies
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Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 14370 Views
  • 1 replies
  • 0 likes
  • 14370 Views
  • 1 replies
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Disable Gear S3 Widget from launching Spotify on Android

PlanPremiumCountryUSADeviceSamsung Gear S3 Classic/Samsung Galaxy S8+Operating SystemTizen 4.0.0.4/Android 9.0 My Question or IssueI have the Spotify widget on my gear s3 but throughout the day I'll accidentally scroll through the widgets and since S...

  • Casual Listener
  • Plan Premium Country USA Device Samsung Gear S3 Classic/Samsung Galaxy S8+ Operating System Tizen 4.0.0.4/Android 9.0   My Question or Issue I have the Spotify widget on my gear s3 but...
  • 201 Views
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  • 201 Views
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Sort/Filter no longer available

PlanFreeCountry Device(Samsung Galaxy J7)Operating System(Android 8.1.0) My Question or IssueThe other day I was able to change the order of songs in a playlist, but after Spotify updated I could no longer do it. How do I fix this?

  • Casual Listener
  • Plan Free Country   Device (Samsung Galaxy J7) Operating System (Android 8.1.0)   My Question or Issue The other day I was able to change the order of songs in a playlist, but aft...
  • shredder002
  • Casual Listener
  • 180 Views
  • 2 replies
  • 0 likes
  • 180 Views
  • 2 replies
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Local files

PlanPremiumCountryPortugalDeviceHuawei P10 LiteOperating SystemAndroid 8 My Question or IssueHello. I can't add local files to play in Spotify. Adding local files option is not available. Help me.

  • Regular
  • Plan Premium Country Portugal Device Huawei P10 Lite Operating System Android 8   My Question or Issue Hello. I can't add local files to play in Spotify. Adding local files option is n...
  • osornios
  • Spotify Star
  • 299 Views
  • 1 replies
  • 0 likes
  • 299 Views
  • 1 replies
  • 0 likes

Spotify stops playback, requires reconnection

I use spotify on a Samsung Galaxy s9, and since the last update spotify will randomly stop playback and i have to turn off and on wifi/mobile data for it to start working again. I have a few friends experiencing the same issue.

  • Newbie
  • I use spotify on a Samsung Galaxy s9, and since the last update spotify will randomly stop playback and i have to turn off and on wifi/mobile data for it to start working again. I have a few friends ...
  • 138 Views
  • 0 replies
  • 2 likes
  • 138 Views
  • 0 replies
  • 2 likes

Equalizer Huawei P10 Lite

PlanPremiumCountryPortugal Device(Huawei P10 Lite)Operating System(Android My Question or IssueHello. In my mobile equalizer option is not available. Is there anyway to equalize the sound? Is too flat, like phone stock music player.

  • Regular
  • Plan Premium Country Portugal   Device (Huawei P10 Lite) Operating System (Android 😎   My Question or Issue Hello. In my mobile equalizer option is not available. Is there any...
  • osornios
  • Spotify Star
  • 1225 Views
  • 1 replies
  • 0 likes
  • 1225 Views
  • 1 replies
  • 0 likes

Android/Samsung power management

Spotify was the first but the competition is more than emerging. You need to solve this. I am a premium accountSpotify randomly quits working in my phone. I'm a computer scientist so I know exactly what's happening. It has everything to do with andro...

  • Casual Listener
  • Spotify was the first but the competition is more than emerging. You need to solve this.  I am a premium account Spotify randomly quits working in my phone.  I'm a computer scientist so ...
  • 190 Views
  • 0 replies
  • 0 likes
  • Android
    power management
  • 190 Views
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Why is this app so HORRIBLY SLOW???

PlanPremiumCountryBrazilDeviceMoto X PlayOperating SystemAndroid 7.1.2 Nougat My Question or IssueI can't wrap my head around how HORRIBLE the Android app is. It takes AN ETERNITY to do ANYTHING in it, including playing/pausing songs, downloading, se...

  • Casual Listener
  • Plan Premium Country Brazil Device Moto X Play Operating System Android 7.1.2 Nougat   My Question or Issue I can't wrap my head around how HORRIBLE the Android app is. It takes AN ETE...
  • 197 Views
  • 0 replies
  • 2 likes
  • 197 Views
  • 0 replies
  • 2 likes

I can't share music

PlanPremiumCountryBrazilDeviceXiaomi Redmi 6Operating SystemAndroid Pie My Question or IssueTouching the three dots stops the application and no longer responds

  • Casual Listener
  • Plan Premium Country Brazil Device Xiaomi Redmi 6 Operating System Android Pie   My Question or Issue Touching the three dots stops the application and no longer responds
  • Luan
  • Spotify Star
  • 239 Views
  • 3 replies
  • 0 likes
  • 239 Views
  • 3 replies
  • 0 likes

Playback will not launch in geolcations where phone is unlocked

PlanFamily PremiumCountryUSDeviceOnePlus 7 Pro Model GM1915Operating SystemAndroid 9Oxygen OS 9.5.11GM31CBSpotify Version 8.5.30.579My Question or IssueI've noticed playback in my car does not function at work or at home. My first thought was low str...

  • Casual Listener
  • Plan Family Premium Country US Device OnePlus 7 Pro Model GM1915 Operating System Android 9 Oxygen OS 9.5.11GM31CB Spotify Version 8.5.30.579 My Question or Issue I've noticed playback in ...
  • 161 Views
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  • 161 Views
  • 0 replies
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Shuffle all offline music

PlanPremiumCountryCzech republicDeviceHonor 9Operating SystemAndroid 9 My Question or IssueI just migrated from Deezer and during 3 days I was not able to find such a basic function like shuffle all offline music. Can somebody please give me some hin...

  • Visitor
  • Plan Premium Country Czech republic Device Honor 9 Operating System Android 9   My Question or Issue I just migrated from Deezer and during 3 days I was not able to find such a basic f...
  • Luan
  • Spotify Star
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Solved!! Paste into search no longer working

PlanPremiumCountryUKDeviceSony XZ3Operating SystemAndroid 10 My Question or Issue When attempting pasting into the search bar on the Android app, it comes up with "Autofill" rather than "Paste". If I choose this, I'm given a choice of various saved p...

  • Casual Listener
  • Plan Premium Country UK Device Sony XZ3 Operating System Android 10   My Question or Issue   When attempting pasting into the search bar on the Android app, it comes up with "Aut...
  • Luan
  • Spotify Star
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

Spotify crashing anytime I click on menu icon

premium, usa DeviceUMIDIGI A5proOperating SystemAndroid Version 9 My Question or Issue:Anytime I click on the 3 vertical periods...To access options like add to playlist or go to artist page, spotify crashes. Its been this

  • Visitor
  • premium, usa   Device UMIDIGI  A5pro Operating System Android Version 9   My Question or Issue: Anytime I click on the 3 vertical periods . . . To access options like add ...
  • Luan
  • Spotify Star
  • 361 Views
  • 1 replies
  • 0 likes
  • 361 Views
  • 1 replies
  • 0 likes

I can't log in on andriod tv

I need help, I installed/re-installed spotify on you andriod tv details below I can't get the pin to pair an I also cannot log in with my email and password. I'm really running out of ideas When I try and start my phone to pair it that way, it detect...

  • Visitor
  • I need help, I installed/re-installed spotify on you andriod tv details below   I can't get the pin to pair an I also cannot log in with my email and password.   I'm really running out ...
  • 211 Views
  • 0 replies
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  • 211 Views
  • 0 replies
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voice search in galaxy watch active 2 doesn´t works in standalone mode

PlanpremiumCountryMexicoDevicegalaxy watch active 2Operating Systemtizen 4.0.0.7 My Question or Issuehi, does anyone know why my galaxy watch active 2 voice search don´t works when im in standalone mode?? . when i pick SEARCH the watch says ¨tap and ...

  • Visitor
  • Plan premium Country Mexico Device galaxy watch active 2 Operating System tizen 4.0.0.7   My Question or Issue hi, does anyone know why my galaxy watch active 2 voice search don´t work...
  • 446 Views
  • 0 replies
  • 0 likes
  • galaxy watch active 2
    Voice Search
  • 446 Views
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Spotify Stops Randomly

Plan: PremiumCountry: USA DeviceNote10+Operating SystemAndroid Spotify stops randomly on both my phone and my wife's phone. Ive searched the issue but none of the fixes are helping. This started about a week ago I think. I will be streaming to my chr...

  • Casual Listener
  •   Plan: Premium Country: USA   Device Note10+ Operating System Android   Spotify stops randomly on both my phone and my wife's phone. Ive searched the issue but none of t...
  • NetGurl84
  • Casual Listener
  • 1261 Views
  • 2 replies
  • 1 likes
  • 1261 Views
  • 2 replies
  • 1 likes

Downloaded music deleted after some minutes

PlanPremium FamilyCountryGermanyDeviceHuawei P9 / Honor 5COperating System(Android 7/8/9) My Question or IssueHi, i've a Problem with one of the accounts of my family premium pack.If the account download some music it is marked as downloaded. After s...

  • Newbie
  • Plan Premium Family Country Germany Device Huawei P9 / Honor 5C Operating System (Android 7/8/9)   My Question or Issue Hi,    i've a Problem with one of the accounts of my...
  • Luan
  • Spotify Star
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Deleting a song is now a pain in the **bleep**

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueBefore the new update, I could easily delete a song while it was playing. I could just edit t...

  • Music Fan
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Before ...
  • ardacebi
  • Composer
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

New Update Ruins Chromebook Android App - Must have premium to play?

PlanFreeCountryUSDeviceChromebook, Android, Web Player My Question or IssueThe new Spotify update requires me to have premium to play the android app without shuffle play, when this was never the case previously and I was able to play any song I want...

  • Casual Listener
  • Plan Free Country US Device Chromebook, Android, Web Player   My Question or Issue The new Spotify update requires me to have premium to play the android app without shuffle play, when t...
  • ardacebi
  • Composer
  • 375 Views
  • 1 replies
  • 2 likes
  • 375 Views
  • 1 replies
  • 2 likes

Notification Tray Issues

PlanPremiumCountryUS DeviceSamsung Galaxy S10+ Operating SystemAndroid 9.0One UI 1.1 My Question or IssueThe heart icon or dislike in the notification drawer no longer works. It doesn't add the song to my library, nor it like or dislike the song.

  • Visitor
  • Plan Premium Country US   Device Samsung Galaxy S10+   Operating System Android 9.0 One UI 1.1   My Question or Issue The heart icon or dislike in the notification drawer ...
  • ardacebi
  • Composer
  • 434 Views
  • 1 replies
  • 1 likes
  • 434 Views
  • 1 replies
  • 1 likes

Music regularly stops playback when listening to downloaded tracks

PlanPremiumCountryCanadaDeviceSamsung Galaxy 9Operating SystemAndroid Pie My Question or IssueWhen playing downloaded tracks from my likes songs playlist it will randomly pause song for 2-20 seconds. Happens every time I try to listen to music. My ap...

  • Visitor
  • Plan Premium Country Canada Device Samsung Galaxy 9 Operating System Android Pie   My Question or Issue When playing downloaded tracks from my likes songs playlist it will randomly pau...
  • ardacebi
  • Composer
  • 772 Views
  • 1 replies
  • 0 likes
  • 772 Views
  • 1 replies
  • 0 likes