Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Hello.Out of the blue on my LG Stylus phone, all podcasts are completely garbled.Listening to music is fine. No change.Just the podcasts. I uninstalled Spotify, clean the storage data, shut down and re-power my phone, re-installed Spotify from Google...
Hello. Out of the blue on my LG Stylus phone, all podcasts are completely garbled. Listening to music is fine. No change. Just the podcasts. I uninstalled Spotify, clean the storage data, shut dow...
Spotify Legend
678 Views
1 replies
1 likes
I have the problem that many songs that I want to download ablume only won't download the only way the songs download right now are the songs that I added to my favorites. I tryed to reinstall the app like 5 times and this won't fix the issue and no ...
I have the problem that many songs that I want to download ablume only won't download the only way the songs download right now are the songs that I added to my favorites. I tryed to reinstall the ap...
Spotify Legend
500 Views
1 replies
0 likes
PlanPremiumCountryUKDeviceMoto G5Operating SystemAndroid 8.1.0 My Question or IssueSo I downloaded some music - 3.9 gb, but internal storage got full, so uninstalled and got a memory card. The issue is the 3.9gb of music is still on internal storage,...
Plan Premium Country UK Device Moto G5 Operating System Android 8.1.0 My Question or Issue So I downloaded some music - 3.9 gb, but internal storage got full, so uninstalled and got ...
Spotify Legend
504 Views
1 replies
0 likes
PlanFreeCountryBelarusDeviceXiaomi Mi A2 Lite My Question or IssueSpotify app doesn't let me log in. It simply says there is no internet connection, even though i know there is since it works when i use the browser on the phone. I tried it on wifi as...
Plan Free Country Belarus Device Xiaomi Mi A2 Lite My Question or Issue Spotify app doesn't let me log in. It simply says there is no internet connection, even though i know there is s...
Spotify Legend
688 Views
3 replies
0 likes
PlanPremiumCountryIndiaDeviceMi note 5 proOperating SystemAndroid My Question or IssueNo internet connection when i connect via my network. i cant even sign into the app on my phone. I have no issues the moment i connect to a wifi.So basically i cant...
Plan Premium Country India Device Mi note 5 pro Operating System Android My Question or Issue No internet connection when i connect via my network. i cant even sign into the app on m...
Moderator
380 Views
1 replies
0 likes
With the new UI that utilizes the left nav, the Home button is hidden behind the status bar on my Android Head Unit running Oreo.
With the new UI that utilizes the left nav, the Home button is hidden behind the status bar on my Android Head Unit running Oreo.
Music Fan
1573 Views
9 replies
0 likes
PremiumUnited states DeviceSamsung s10+Operating SystemAndroid My Question or IssueI tried joining my friends spotify group session and it wasnt working. I realized that the option for me to join or create a session wasn't appearing. Can anybody expl...
Premium United states Device Samsung s10+ Operating System Android My Question or Issue I tried joining my friends spotify group session and it wasnt working. I realized that t...
Spotify Star
1202 Views
3 replies
0 likes
PlanPremiumCountryAustralia DeviceSamsung Galaxy s20+Operating System My Question or IssueThe last few nights spotify has started on its own after I've gone to bed and its playing a sleep playlist... how do i stop it from doing this?
Plan Premium Country Australia Device Samsung Galaxy s20+ Operating System My Question or Issue The last few nights spotify has started on its own after I've gone to bed...
Moderator
1763 Views
1 replies
0 likes
Plan: FamFree/Premium: PremiumCountry: USA Device: Android Auto - 2019 Subaru Ascent & Pixel 4Operating System: Latest Android OS My Question or Issue:I have taken the time to add cover art for all my playlists, and it's looking pretty sweet on the p...
Plan: Fam Free/Premium: Premium Country: USA Device: Android Auto - 2019 Subaru Ascent & Pixel 4 Operating System: Latest Android OS My Question or Issue: I hav...
Moderator
479 Views
1 replies
0 likes
PlanPremiumCountryQatarDeviceOne plus 8 proOperating System My Question or Issue. My Spotify doesn't work on cellular data, and I am unable to change my apn as that makes my cellular data not work. My APN needs to be on data to work. Any other method...
Plan Premium Country Qatar Device One plus 8 pro Operating System My Question or Issue. My Spotify doesn't work on cellular data, and I am unable to change my apn as that makes my...
Moderator
596 Views
1 replies
0 likes
PlanFreeCountryMexicoDeviceXiaomi mi A2 liteOperating SystemAndroid 10 My Question or IssueIt happens oftenly when I'm using the Android app and a notification from WhatsApp o anything causes a sound. Spoyify pauses and closes immediately after, so i...
Plan Free Country Mexico Device Xiaomi mi A2 lite Operating System Android 10 My Question or Issue It happens oftenly when I'm using the Android app and a notification from W...
Spotify Legend
950 Views
3 replies
0 likes
The artist's profile photo is shifted to the left. Reinstalling the app and clearing the cache didn't help. This is the case with all artists. Please 梁 PremiumDevice(Mi A3)Operating System(Android 10)
The artist's profile photo is shifted to the left. Reinstalling the app and clearing the cache didn't help. This is the case with all artists. Please 🥺 Premium Device (Mi A3) Ope...
Moderator
405 Views
1 replies
0 likes
So whenever I start spotify it takes couple seconds, but after that when I try to click on a album or a song or playlist or whatever it is loading for ages and nothing happens. When I start a song on my ps4 and stream in to my smartphone I cannot sto...
So whenever I start spotify it takes couple seconds, but after that when I try to click on a album or a song or playlist or whatever it is loading for ages and nothing happens. When I start a song on...
Spotify Legend
656 Views
3 replies
0 likes
I am on premium plan, using Spotify on my android device (Sony Xperia Z2) and iphone 8. Everything was working fine and I could control every device from the other smoothly. Then suddenly the android device cannot connect to the iphone over 4g. It ev...
I am on premium plan, using Spotify on my android device (Sony Xperia Z2) and iphone 8. Everything was working fine and I could control every device from the other smoothly. Then suddenly the android...
Moderator
366 Views
1 replies
0 likes
PlanPremiumCountryUSDeviceRedmi Note 9SOperating SystemMIUI 11 (Android) My Question or IssueCan’t play similar songs when the selected song end.
Plan Premium Country US Device Redmi Note 9S Operating System MIUI 11 (Android) My Question or Issue Can’t play similar songs when the selected song end.
Moderator
484 Views
1 replies
0 likes
PlanFamily Premium CountryRomania DeviceSamsung Note 9 Operating SystemAndroid 10 My Question or IssueAt family mix when i want to see who had listen a song, the list dont load. All I got is what can be seen in screenshot.
Plan Family Premium Country Romania Device Samsung Note 9 Operating System Android 10 My Question or Issue At family mix when i want to see who had list...
Spotify Legend
336 Views
1 replies
0 likes
(Check my screenshot, there is no option to Add to Queue for a song in search result) Let's say I'm enjoying a Daily Mix playlist, all songs in it are my favourites, I have put the playlist on shuffle just for fun, but in the middle of it someone rec...
(Check my screenshot, there is no option to Add to Queue for a song in search result) Let's say I'm enjoying a Daily Mix playlist, all songs in it are my favourites, I have put the playlist on shuf...
Roadie
2335 Views
2 replies
3 likes
PlanPremiumCountryAustriaDeviceHuawei P40 ProOperating SystemAndroid My Question or Issue Hi guys. So, I have a Premium subscription to the Spotify service and just today I found that the Podcast called "creeps mcpasta creepypasta radio" has Ads play...
Plan Premium Country Austria Device Huawei P40 Pro Operating System Android My Question or Issue Hi guys. So, I have a Premium subscription to the Spotify serv...
Moderator
393 Views
1 replies
0 likes
PlanPremiumCountry DeviceXiaomi Mi 8 LiteOperating SystemAndroid 10 My Question or IssueI tried to recover my playlists 2 weeks ago but i couldn't . They were gone , i just have these in the attachment. Help me please
Plan Premium Country Device Xiaomi Mi 8 Lite Operating System Android 10 My Question or Issue I tried to recover my playlists 2 weeks ago but i couldn't . They were gone , i j...
Spotify Star
339 Views
1 replies
0 likes
PlanFreeCountryUnited States of AmericaDeviceLG AristoOperating SystemAndroid My Question or IssueThe issue is only on Spotify, every other app's audio works perfectly. I already tried uninstalling the app and reinstalling as well as restarting my ph...
Plan Free Country United States of America Device LG Aristo Operating System Android My Question or Issue The issue is only on Spotify, every other app's audio works perfectly. I alr...
Moderator
343 Views
1 replies
0 likes
