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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 546 Views
  • 0 replies
  • 4 likes

[Android][Connect] Moved country but data from other country - location problem

Hello, I moved from the UK to Switzerland 9 months ago and was using spotify free without problems. I've now updated the location to Switzerland, but the data is still coming from my UK sim card so I think spotify is confused. I need to keep this set...

  • Visitor
  • Hello, I moved from the UK to Switzerland 9 months ago and was using spotify free without problems. I've now updated the location to Switzerland, but the data is still coming from my UK sim card so I...
  • 242 Views
  • 0 replies
  • 0 likes
  • Android
    Connect
  • 242 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution No Playback on Android App

PlanPremiumCountryGermanyDeviceHuawei P10Operating SystemAndroid 9 Pie My Question or Issue:The app on my phone doesn't start the playback. The icon turns on pause, what makes it looks like music its playing, but there is no audio, the timer doesnt m...

  • Newbie
  • Plan Premium Country Germany Device Huawei P10 Operating System Android 9 Pie   My Question or Issue: The app on my phone doesn't start the playback. The icon turns on pause, what make...
  • Alex
  • Spotify Legend
  • 546 Views
  • 1 replies
  • 2 likes
  • 546 Views
  • 1 replies
  • 2 likes

Solved!!Superuser Contribution Spotify wont install

PlanPremiumCountryU.S.Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSpotify wrapped wouldnt work so i uninstalled spotify on google play and it wont reinstall. I h...

  • Casual Listener
  •   Plan Premium Country U.S. Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Spotif...
  • Alex
  • Spotify Legend
  • 4845 Views
  • 6 replies
  • 0 likes
  • broken
    Install
    Uninstall
  • 4845 Views
  • 6 replies
  • 0 likes

Superuser Contribution Says I'm in offline mode.

PlanPremiumCountryUS DeviceSamsung J7 CrownOperating System Android My Question or Issue I have had not trouble with the spotify app until all of the sudden it wouldn't play my song. It would display the name of the song and allow me to run all of th...

  • Visitor
  • Plan Premium Country US   Device Samsung J7 Crown Operating System  Android   My Question or Issue  I have had not trouble with the spotify app until all of the sudden ...
  • Ivan
  • Spotify Legend
  • 311 Views
  • 1 replies
  • 0 likes
  • 311 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify no longer displays downloaded artists

PlanPremiumCountryCzech Republic DeviceHuawei Y5Operating SystemAndroid 9 My Question or IssueI have a continuous problem displaying followed artists offline (e.g. 'Alt-J' in the attached screenshots) that I downloaded songs from. It only says to fin...

  • Newbie
  •   Plan Premium Country Czech Republic  Device Huawei Y5 Operating System Android 9   My Question or Issue I have a continuous problem displaying followed artists offline (e....
  • Ivan
  • Spotify Legend
  • 290 Views
  • 1 replies
  • 1 likes
  • 290 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution New Release SPAM

 PlanPremiumCountryBrazil (unfortunately)DeviceSamsung Galaxy Operating SystemAndroid How to delete New Release Spam from appearing in my Spotify app initial screen? I have a release from an EP called "Artistry, The Cult" annoying me in my Spotify ap...

Spotify new release spam.jpg
  • Casual Listener
  •   Plan Premium Country Brazil (unfortunately) Device Samsung Galaxy  Operating System Android      How to delete New Release Spam from appearing in my Spotify app initi...
  • Mihail
  • Spotify Legend
  • 999 Views
  • 5 replies
  • 0 likes
  • 999 Views
  • 5 replies
  • 0 likes

Superuser Contribution Podcast availability in Russia

When will podcasts be made available in Russia?This is something that has been suggested and nothing has been done yet. So if any spotify employee responds to this, please don't say to make an idea and vote on it. Just please answer my question if th...

  • Casual Listener
  • When will podcasts be made available in Russia? This is something that has been suggested and nothing has been done yet. So if any spotify employee responds to this, please don't say to make an idea...
  • EazyE2
  • Casual Listener
  • 4788 Views
  • 2 replies
  • 27 likes
  • 4788 Views
  • 2 replies
  • 27 likes

Superuser Contribution Ads that don't seem embeded by the content creator on podcasts

PlanPremiumCountryCanadaDeviceSamsung Galaxy 9Operating System Why am I hearing ads on my premium membership when I listen to podcasts ? I chatted with a customer service agent today that kept telling me the ads were embeded in the episodesby the con...

  • Regular
  •   Plan Premium Country Canada Device Samsung Galaxy 9 Operating System   Why am I hearing ads on my premium membership when I listen to podcasts ? I chatted with a customer service...
  • KatM1
  • Regular
  • 425 Views
  • 2 replies
  • 0 likes
  • 425 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Autoplay not working properly

PlanPremiumCountrySingapore DeviceSamsung Note 20 Ultra 5GOperating SystemAndroid 10 My Question or IssueAutoplay doesn't work when on an album or individual single. After song finished it stops. I have tried a fresh install, clearing cache, clearing...

  • Casual Listener
  • Plan Premium Country Singapore   Device Samsung Note 20 Ultra 5G Operating System Android 10   My Question or Issue Autoplay doesn't work when on an album or individual single. A...
  • Jeremy
  • Spotify Legend
  • 2300 Views
  • 4 replies
  • 0 likes
  • Android
    autoplay
    errors
    note 20
    Samsung
  • 2300 Views
  • 4 replies
  • 0 likes

Samsung watch 3 + IOS - nightmare!

PlanPremiumCountryNetherlandsDeviceIphone SE2 and samsung watch 3Operating SystemIOS 14.3 and Tizen5.5.0.1 My Question or IssueGot a nice samsung watch 3. Installed spotify app and cannot get pass the screen on the watch with 'you are now streaming t...

  • Newbie
  • Plan Premium Country Netherlands Device Iphone SE2 and samsung watch 3 Operating System IOS 14.3 and Tizen5.5.0.1   My Question or Issue Got a nice samsung watch 3. Installed spotify a...
  • 290 Views
  • 0 replies
  • 0 likes
  • 290 Views
  • 0 replies
  • 0 likes

Superuser Contribution Feature gone?

Hi, so a while ago I pressed a song and it came with the possibility to either play or que a song, and I think that was really awesome because I'm in the car alot, but now that feature is gone so can I enable it again or what?

  • Newbie
  • Hi, so a while ago I pressed a song and it came with the possibility to either play or que a song, and I think that was really awesome because I'm in the car alot, but now that feature is gone so can...
  • Mihail
  • Spotify Legend
  • 542 Views
  • 1 replies
  • 0 likes
  • Feature
  • 542 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android and Chromecast having a break after a few minutes

PlanPremiumCountryGermanyDeviceXCover 4 / ChromecastOperating SystemAndroid Pie My Question or IssueWhen starting streaming from my Android to my TV with Chromecast Spotify always is having a break after a few minutes. Tipping play again everthing is...

  • Casual Listener
  • Plan Premium Country Germany Device XCover 4 / Chromecast Operating System Android Pie   My Question or Issue When starting streaming from my Android to my TV with Chromecast Spotify a...
  • Mihail
  • Spotify Legend
  • 580 Views
  • 6 replies
  • 1 likes
  • 580 Views
  • 6 replies
  • 1 likes

Spotify automatically plays when I start my car

PlanPremiumCountryUsaDeviceNote 10+Operating SystemAndroid My Question or IssueEverytime I start my car, Spotify plays automatically. This only started occurring about a few weeks ago. Before this I had "play in the background" turned off for Spotify...

  • Regular
  • PlanPremium Country Usa Device Note 10+ Operating System Android   My Question or Issue Everytime I start my car, Spotify plays automatically. This only started occurring about a few we...
  • 327 Views
  • 0 replies
  • 0 likes
  • 327 Views
  • 0 replies
  • 0 likes

Superuser Contribution I can't connect to Sonos via Spotify Connect

PlanPremiumCountryGermanyDeviceGoogle Pixel 4a 5GOperating SystemAndroid 11 My Question or IssueHi, I can't connect the Sonos speakers via Spotify Connect, they simple don't show up in the list of devices.However, they can connect and play without pr...

  • Regular
  • Plan Premium Country Germany Device Google Pixel 4a 5G Operating System Android 11   My Question or Issue Hi,   I can't connect the Sonos speakers via Spotify Connect, they simp...
  • MusicUser
  • Newbie
  • 2808 Views
  • 12 replies
  • 0 likes
  • 2808 Views
  • 12 replies
  • 0 likes

Superuser Contribution Daily Mixes seem frozen

PlanPremiumCountryFrance I have a problem since two or three month : my daily mixes does not change and seem frozen. I listen lot of electro style, but since one month I have listen some rock/metal and no change appear. It's always the same daily mix...

  • Visitor
  • Plan Premium Country France   I have a problem since two or three month : my daily mixes does not change and seem frozen. I listen lot of electro style, but since one month I have listen so...
  • 8jupiter8
  • Regular
  • 1310 Views
  • 10 replies
  • 1 likes
  • Daily Mixes
  • 1310 Views
  • 10 replies
  • 1 likes

Solved!!Superuser Contribution Like songs won't go away

PlanPremiumCountryMexicoDeviceOppo Find XOperating SystemAndroid 10 My Question or IssueA while ago I added these songs through "Import", now I'm trying to delete the "Like songs" playlists but these songs won't delete. Help.

  • Casual Listener
  • Plan Premium Country Mexico Device Oppo Find X Operating System Android 10   My Question or Issue A while ago I added these songs through "Import", now I'm trying to delete the "Like s...
  • Jeremy
  • Spotify Legend
  • 791 Views
  • 3 replies
  • 0 likes
  • liked songs
  • 791 Views
  • 3 replies
  • 0 likes

Superuser Contribution artists list gone

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueAll my years that Ive spent following various artist around the world are gone. the app count...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue All my ...
  • Breviceps
  • Newbie
  • 417 Views
  • 2 replies
  • 1 likes
  • 417 Views
  • 2 replies
  • 1 likes

podcast library problems

PlanPremiumCountryGermanyDeviceSamsung Galaxy s8Operating SystemAndroid 9 My Question or Issuepodcast not working on MobileSince yesterday on my mobile phone i am having problems with my list of podcasts. it is showing a very old list of podcasts tha...

  • Casual Listener
  • Plan Premium Country Germany Device Samsung Galaxy s8 Operating System Android 9   My Question or Issue podcast not working on Mobile Since yesterday on my mobile phone i am having ...
  • Leni75
  • Casual Listener
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

Superuser Contribution Artist page not loading

PlanPremiumCountryGermanyDevicehonor 10 & huawei p30Operating SystemAndroid My Question or IssueSome artists (especially audio books) can't be selected in the Android App. I search for "Die drei ??", click the artist result and see a loading screen. ...

  • Visitor
  • Plan Premium Country Germany Device honor 10 & huawei p30 Operating System Android   My Question or Issue Some artists (especially audio books) can't be selected in the Android App...
  • Mihail
  • Spotify Legend
  • 1157 Views
  • 1 replies
  • 1 likes
  • 1157 Views
  • 1 replies
  • 1 likes

Displaying menu issue

PlanPremiumOperating SystemAndroid 8.1My Question or IssueI've recently built an android tablet into my car. It has a custom car-friendly surface with fixed horizontal menu on the top of the display. Every application installed from Play Store displa...

  • Newbie
  • Plan Premium Operating System Android 8.1 My Question or Issue I've recently built an android tablet into my car. It has a custom car-friendly surface with fixed horizontal menu on the top of th...
  • 251 Views
  • 0 replies
  • 0 likes
  • 251 Views
  • 0 replies
  • 0 likes