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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

388217 Views

545 replies

34 likes

Account
Free
  • 388217 Views
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  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8059 Views

0 replies

7 likes

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  • 7 likes

Superuser Contribution Japanese Spotify shows foreign artists name in katakana(japanese alphabet)

PlanFree/PremiumCountryJapanDeviceAlmost all of the devicesOperating SystemAlmost all of the OS My Question or IssueJapanese Spotify shows foreign artists name in katakana(japanese alphabet)Most of Japanese users, and I feel abnormal to this. Why is ...

Casual Listener

Plan Free/Premium Country Japan Device Almost all of the devices Operating System Almost all of the OS   My Question or Issue Japanese Spotify shows foreign artists name in katakana(...

Ivan

Spotify Legend

768 Views

1 replies

0 likes

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  • 1 replies
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Spotify On Galaxy Wearable

Recently upgraded to Galaxy S21 Ultra & Galaxy Watch. Have no problem installing the app to my phone via the play store but cannot locate the app to download on to my watch via the galaxy store. Is the app no longer available on the galaxy app store ...

Visitor

Recently upgraded to Galaxy S21 Ultra & Galaxy Watch. Have no problem installing the app to my phone via the play store but cannot locate the app to download on to my watch via the galaxy store.&...

jonnel13

Newbie

526 Views

1 replies

0 likes

  • 526 Views
  • 1 replies
  • 0 likes

How can I get Spotify updates on Korean play store?

PlanPremiumCountrySOUTH KOREADeviceONEPLUS 6TOperating SystemANDROID PIE My Question or Issue Hi everybody, I moved recently to South Korea and I had to change the play store location to south Korean one. However, I will not get any automatic update ...

Newbie

  Plan Premium Country SOUTH KOREA Device ONEPLUS 6T Operating System ANDROID PIE    My Question or Issue   Hi everybody,  I moved recently to South Korea and I ...

MattSuda

Spotify Star

560 Views

2 replies

0 likes

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Superuser Contribution Terrible artist images on TV box apps

Plan: PremiumCountry: UK and France Device: Freebox Mini, Amazon Fire TVOperating System: both Android My Question or Issue:The background pictures of artists which have featured on big-screen TV apps since a software update late last year are in som...

Gig Goer

Plan: Premium Country: UK and France   Device: Freebox Mini, Amazon Fire TV Operating System: both Android   My Question or Issue: The background pictures of artists w...

CarlosE

Spotify Legend

1373 Views

2 replies

1 likes

  • 1373 Views
  • 2 replies
  • 1 likes

Superuser Contribution Hidden Albums

I've noticed that some albums which are fully playable in my country do not appear in the artists discography but when I perform a Google search and click the link the album is there. One example is Kim Wilde's compilation album The Singles Collectio...

Music Fan

I've noticed that some albums which are fully playable in my country do not appear in the artists discography but when I perform a Google search and click the link the album is there. One example is ...

Eni

Moderator

1335 Views

3 replies

0 likes

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Superuser Contribution Can't download spotify App on my samsung galaxy 9

PlanPremiumCountryArgentinaDeviceSamsung Galaxy 9 Operating SystemAndroid My Question or IssueEvery time I try to download Spotify off of the play store, when I click the install button it says, "Something went wrong. Try again later." Every other ap...

Casual Listener

Plan Premium Country Argentina Device Samsung Galaxy 9  Operating System Android   My Question or Issue Every time I try to download Spotify off of the play store, when I click th...

Eni

Moderator

1099 Views

3 replies

0 likes

  • 1099 Views
  • 3 replies
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Musicas baixadas no cartão sd não estão sendo reconhecidas pelo spotify

Boa tarde, acordei hoje pela manhã e meu spotify havia deslogado, fui logar e me encaminhou um link para logar por email, entrei no link e dizia link expirado (havia falando que o link expirava 4 horas após de gerado, achei muito estranho), ai desins...

Visitor

Boa tarde, acordei hoje pela manhã e meu spotify havia deslogado, fui logar e me encaminhou um link para logar por email, entrei no link e dizia link expirado (havia falando que o link expirava 4 hor...

345 Views

0 replies

0 likes

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Superuser Contribution Less songs in Android spotify?

We use Iphone 6s and Samsung galaxy tab S6 lite with premium family in Switzerland. On my Iphone there are more songs and audiobooks als on spotify using my android tab. For example "Robin Hood - Schlitzohr von Sherwood", Iphone shows 17 audiobooks. ...

Visitor

We use Iphone 6s and Samsung galaxy tab S6 lite with premium family in Switzerland.   On my Iphone there are more songs and audiobooks als on spotify using my android tab. For example "Robin H...

Ivan

Spotify Legend

419 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Songs hesitate every couple of minutes

What is the deal with this? I've seen threads regarding this issue from years ago. Why does anyone pay for this service? I typically only use it as noise for my dogs when I'm away from home, so I can stream Amazon Music with no issues. I've re-instal...

Visitor

What is the deal with this?   I've seen threads regarding this issue from years ago. Why does anyone pay for this service? I typically only use it as noise for my dogs when I'm away from home,...

376 Views

0 replies

0 likes

  • 376 Views
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Superuser Contribution Default to web safari plays

PlanPremiumCountryUSDevicePixel 3Operating SystemAndroid My Question or IssueWent to play some music this morning and keep getting a pop up asking me if i wanted to switch out of web safari. I picked listen on phone i it would play for a few seconds ...

Visitor

Plan Premium Country US Device Pixel 3 Operating System Android   My Question or Issue Went to play some music this morning and keep getting a pop up asking me if i wanted to switch ou...

Novy

Moderator

373 Views

1 replies

0 likes

  • 373 Views
  • 1 replies
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Superuser Contribution shuffle play button did not disapear in premium

PlanPremium FamilyCountryGermanyDeviceXiaomi Mi 9T pro (and other)Operating SystemAndroid 10 My Question or IssueInstead of the PLAY button I have only the SHUFFLE button in albums and playlists.And YES: I deactivated shuffle play!.I made a clean rei...

Casual Listener

Plan Premium Family Country Germany Device Xiaomi Mi 9T pro (and other) Operating System Android 10   My Question or Issue Instead of the PLAY button I have only the SHUFFLE button in ...

Eni

Moderator

749 Views

6 replies

0 likes

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  • 6 replies
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Superuser Contribution Spotify isn't available anymore on my Galaxy Watch

PlanPremiumCountrySwitzerlandDeviceSamsung Galaxy Watch, Samsung Galaxy S21Operating SystemWatch: One UI Watch Version 1.5 and Tizen Version 4.0.0.7Smartphone: Android 11 My Question or IssueI changed my Smartphone from the Galaxy S8 to a Galaxy S21....

Newbie

Plan Premium Country Switzerland Device Samsung Galaxy Watch, Samsung Galaxy S21 Operating System Watch: One UI Watch Version 1.5 and Tizen Version 4.0.0.7 Smartphone: Android 11   My ...

Novy

Moderator

600 Views

1 replies

0 likes

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Superuser Contribution Unable to control phone volume (samsung) from laptop (mac)

First I'd like to commend the design of this website, it only took me around 15mins to find how to post a bug report and to do that I had to find and read "How do I report an issue I am experiencing with the app", truly a tremendous design. As for re...

Newbie

First I'd like to commend  the design of this website, it only took me around 15mins to find how to post a bug report and to do that I had to find and read "How do I report an issue I am ex...

Ivan

Spotify Legend

482 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Album art does not update when next song plays

Plan: PremiumCountry: USADevice: HP G3 ChromeboxOS: ChromeI have a dual monitor setup, and usually leave Spotify on the secondary monitor. I have noticed that once I move focus over to the primary monitor, Spotify does not update the album art, nor t...

Casual Listener

Plan: Premium Country: USA Device: HP G3 Chromebox OS: Chrome I have a dual monitor setup, and usually leave Spotify on the secondary monitor. I have noticed that once I move focus over to the pr...

Kelt

Casual Listener

669 Views

4 replies

0 likes

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Superuser Contribution I cant open albums

PlanFreeCountry DeviceSamsung galaxy A3 (2017)Operating Android My Question or Issuemy question is that whenever i go to open up an album it wont let me i click on the list of songs under the artist name and nothing happens.Its not like some other pe...

Casual Listener

Plan Free Country   Device Samsung galaxy  A3 (2017) Operating Android   My Question or Issue my question is that whenever i go to open up an album it wont let me i click...

James926

Casual Listener

1954 Views

7 replies

0 likes

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Liked Songs Too Easily Unlikeable

Newer versions of the Android App have put the green heart next to each song in Liked Songs. It has been a problem forever on the web and desktop UI that if you click once in the wrong place, you could just lose a song with no idea that you'd even do...

Visitor

Newer versions of the Android App have put the green heart next to each song in Liked Songs.   It has been a problem forever on the web and desktop UI that if you click once in the wrong place...

dinomight

Spotify Star

463 Views

1 replies

1 likes

  • 463 Views
  • 1 replies
  • 1 likes

Superuser Contribution Chromebook web player has void blank gap above control panel.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI use the free version web player on a chromebook. I now have a 30mm wide 'void strip' above ...

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I use t...

CarlosE

Spotify Legend

435 Views

1 replies

0 likes

  • 435 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs not starting after changing storage to SD card

PlanPremium FamilyCountrySouth AfricaDeviceBlackview BV8000Operating SystemAndroid 7.0 My Question or IssueI changed my storage from phone memory to SD card. The app that it would transfer my data in the background and that the app would restart when...

Visitor

Plan Premium Family Country South Africa Device Blackview BV8000 Operating System Android  7.0   My Question or Issue I changed my storage from phone memory to SD card. The app th...

Jeremy

Spotify Legend

523 Views

1 replies

0 likes

  • 523 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unliked song won't play again, despite following troubleshoot solutions

I accidentally disliked a song and can't get it to play again. I've tried selecting 'show unplayable songs' in both the mobile and desktop app but this didn't work. I've tried clicking the three dots next to the song, but the option 'allow this song'...

Casual Listener

 I accidentally disliked a song and can't get it to play again. I've tried selecting 'show unplayable songs' in both the mobile and desktop app but this didn't work. I've tried clicking the thre...

Jeremy

Spotify Legend

483 Views

1 replies

0 likes

blocked song
  • 483 Views
  • 1 replies
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Superuser Contribution Stops&starts songs randomly

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryHungary DeviceHuawei P9 LiteOperating SystemAndroid 8.0.0 My Question or IssueHey, in the last 2 days Spotify rand...

Casual Listener

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country Hungary   Device Huawei P9 Lite Operating Sys...

Jeremy

Spotify Legend

569 Views

3 replies

0 likes

  • 569 Views
  • 3 replies
  • 0 likes