Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumCountryUSADevice(LG G6+)Operating System(Android 8.0.0) My Question or IssueCan not play podcasts on mobile device. When I try to open a podcast page to see the episodes, i get the message "An error has occurred". I have uninstalled, delet...
Plan Premium Country USA Device (LG G6+) Operating System (Android 8.0.0) My Question or Issue Can not play podcasts on mobile device. When I try to open a podcast page to...
Casual Listener
420 Views
1 replies
1 likes
PlanPremiumCountryIsraelDevicecar multimediaOperating SystemAndroid My Question or IssueOn my car, in the multimedia on android, the control strip, which was always at the bottom, suddenly jumped to the left side and therefore I started having listen...
Plan Premium Country Israel Device car multimedia Operating System Android My Question or Issue On my car, in the multimedia on android, the control strip, which was always at the bo...
397 Views
0 replies
0 likes
PlanFreeCountryUSADevice( Samsung Galaxy S8+,)Operating System( Android 9) My Question or IssueGetting Spotify for Android to find my local music on my SD card? I only want to do what I am able to do with Spotify for Windows, I clicked on settings, w...
Plan Free Country USA Device ( Samsung Galaxy S8+,) Operating System ( Android 9) My Question or Issue Getting Spotify for Android to find my local music on my SD card? I only want t...
Music Fan
1370 Views
3 replies
0 likes
PlanPremium (family main account)CountryGermanyDeviceSamsung Galaxy s20 ultraOperating SystemAndroid 10 My Question or IssueI recently got a new phone (s20 ultra) and logged into my Spotify account. all my liked songs were there and everything worked...
Plan Premium (family main account) Country Germany Device Samsung Galaxy s20 ultra Operating System Android 10 My Question or Issue I recently got a new phone (s20 ultra) and logged ...
Spotify Star
636 Views
3 replies
0 likes
Plan:Premium Device:Samsung Galaxy S10 Operating System:Mobile My Question or Issue:Every time I set a sleep timer while listening to a podcast, as soon as an ad plays the sleep timer is reset to it's default setting (no timer). So when I want to fal...
Plan: Premium Device: Samsung Galaxy S10 Operating System: Mobile My Question or Issue: Every time I set a sleep timer while listening to a podcast, as soon as an ad pl...
1743 Views
0 replies
1 likes
PlanFreeCountryIndiaDevice(Redmi Note 7 pro) My Question or IssueHi Spotify Team,I am going through login procedure in my android spotify app and after that when I logged in successfully. I wonder and tap on the settings icon to check my profile deta...
Plan Free Country India Device (Redmi Note 7 pro) My Question or Issue Hi Spotify Team, I am going through login procedure in my android spotify app and after that when I logged in su...
Spotify Star
489 Views
1 replies
0 likes
PlanPremiumCountryArgentinaDeviceMotorola Moto e5 playOperating System Android Oreo (8.1.0) My Question or IssueHola, mí nombre es Tomás, y soy nuevo escribiendo aquí. Vengo acá por qué tengo un problema con mí spotify (premium) en mí celular Motorol...
Plan Premium Country Argentina Device Motorola Moto e5 play Operating System Android Oreo (8.1.0) My Question or Issue Hola, mí nombre es Tomás, y soy nuevo escribiendo aq...
Casual Listener
8660 Views
17 replies
4 likes
PlanPremiumCountry DeviceMotorola G6 plusOperating System(Android 9) My Question or Issuehow can you see the number of times a song has been played?
Plan Premium Country Device Motorola G6 plus Operating System (Android 9) My Question or Issue how can you see the number of times a song has been played?
Spotify Star
658 Views
1 replies
0 likes
PlanPremiumCountrySouth AfricaDeviceHuawei p9 liteOperating SystemAndroid Oreo My Question or IssueI unlinked my Spotify account from Facebook,disconnected is everywhere,logged out on all my devices.Removed it and Facebook from my mobile but still wh...
Plan Premium Country South Africa Device Huawei p9 lite Operating System Android Oreo My Question or Issue I unlinked my Spotify account from Facebook,disconnected is ev...
343 Views
0 replies
0 likes
PlanPremium DuoCountryPortugalDeviceHuawei P30 and Huawei P30 ProOperating SystemAndroid 10 My Question or IssueJust subscribed to Spotify Premium from GPM to move away from the Huawei/Google mess. I'm getting premium features on my PC and Ipad, but ...
Plan Premium Duo Country Portugal Device Huawei P30 and Huawei P30 Pro Operating System Android 10 My Question or Issue Just subscribed to Spotify Premium from GPM to move away from ...
258 Views
0 replies
0 likes
PlanPremiumCountryUnited StatesDeviceSamsung Galaxy A51 My Question or IssueCertain songs are not playing in my library. I have tried Uninstalling, updating, logging out on all platforms, and clearing cache.
Plan Premium Country United States Device Samsung Galaxy A51 My Question or Issue Certain songs are not playing in my library. I have tried Uninstalling, updating, logging out on all p...
Casual Listener
407 Views
2 replies
0 likes
PlanStudent premiumCountryNew ZealandDeviceOppo Find X2 LiteOperating SystemAndroid 10My Question or IssueI cannot press the queue button on my spotify mobile, the button is there on the bottom right corner but it's grey and doesn't do anything when ...
Plan Student premium Country New Zealand Device Oppo Find X2 Lite Operating System Android 10 My Question or Issue I cannot press the queue button on my spotify mobile, the button is there o...
571 Views
0 replies
0 likes
Almost everyday it's something new. First not being able to click on an artist list of songs or albums. I know I'm not the only one with that problem. Gave all of my operating information to Spotify. They basically gave me the run around. Telling me ...
Almost everyday it's something new. First not being able to click on an artist list of songs or albums. I know I'm not the only one with that problem. Gave all of my operating information to ...
329 Views
0 replies
0 likes
PlanPremiumCountry Device(Android phone)Operating System My Question or IssueMy podcastes are skipping like a scratched CD. It's just podcasts (music is fine), but every single one, even if it's downloaded my phone. only other question I found like t...
Plan Premium Country Device (Android phone) Operating System My Question or Issue My podcastes are skipping like a scratched CD. It's just podcasts (music is fine), but every s...
Visitor
10158 Views
11 replies
5 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Community Legend
578 Views
1 replies
0 likes
PlanFreeCountryThailandDeviceVivo S1 ProOperating SystemAndroid 10 My Question or IssueI am getting a very weird notification bar color when using dark mode on my Vivo S1 Pro. The first picture shows notification bar in dark mode.The second picture s...
Plan Free Country Thailand Device Vivo S1 Pro Operating System Android 10 My Question or Issue I am getting a very weird notification bar color when using dark mode on my Viv...
694 Views
0 replies
0 likes
(I'll try to explain the best I can but I'm french and I might make some mistakes)So, I've seen this issue many, many times in many, many different topics, and yet no solutions.My problem is that I can't synchronize local files from my computer to my...
(I'll try to explain the best I can but I'm french and I might make some mistakes) So, I've seen this issue many, many times in many, many different topics, and yet no solutions. My problem is that...
Roadie
463 Views
1 replies
0 likes
Mi app de spotify no detecta ninguna conexión (wifi/red movil) en un dispositivo huawei p30lite, sin embargo tambien lo tengo activo en un huawei mate20 sin problemas.PlanPremium DuoCountryMexicoDevice(Huawei P30 Lite)Operating System(Android 10) My ...
Mi app de spotify no detecta ninguna conexión (wifi/red movil) en un dispositivo huawei p30lite, sin embargo tambien lo tengo activo en un huawei mate20 sin problemas. Plan Premium Duo Country Me...
399 Views
0 replies
0 likes
Plan: PremiumCountry: Philippines Device: Huawei Nova3iOperating System: Android Pie My Question or IssueCannot search any song today, app is updated.
Plan: Premium Country: Philippines Device: Huawei Nova3i Operating System: Android Pie My Question or Issue Cannot search any song today, app is updated.
Spotify Star
419 Views
3 replies
2 likes
PlanFreeCountryIsraelDeviceXiaomi Mi A3Operating SystemAndroid 10 My Question or IssueI cannot login to Spotify. Always get the message "You're offline. Check your connection and try again"I did a clean install with no help
Plan Free Country Israel Device Xiaomi Mi A3 Operating System Android 10 My Question or Issue I cannot login to Spotify. Always get the message "You're offline. Check your connection...
Casual Listener
862 Views
2 replies
0 likes
