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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6778 Views

0 replies

7 likes

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sharing playlists

PlanPremiumif i shared my playlist as a link to someone, does that mean that they have access to my spotify account? can they mess around with my playlists and even hack into my account?

Regular

  Plan Premium if i shared my playlist as a link to someone, does that mean that they have access to my spotify account? can they mess around with my playlists and even hack into my account? ...

AdamDamon

Spotify Star

472 Views

1 replies

0 likes

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Superuser Contribution "Girl Krush" playlist keeps backtracking itself

It's the following playlist published by Spotify themselves: Girl Krush The playlist image & song selection after very different on that link in comparison to the ones listed in the app (am a Premium user), regardless from which device it's accessed....

Newbie

It's the following playlist published by Spotify themselves: Girl Krush    The playlist image & song selection after very different on that link in comparison to the ones listed ...

Ivan

Spotify Legend

664 Views

1 replies

0 likes

Beta
playlists changed
  • 664 Views
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Superuser Contribution Phone screen lock issue is not fixed

PlanFree/PremiumCountryFinlandDeviceBV9500Operating SystemAndroid 8.1.0 My Question or IssueMusic stops playing 12 seconds after screen is locked. I did not have this issue with previous version of app, so basically this latest update ruined my app w...

Casual Listener

Plan Free/Premium Country Finland Device BV9500 Operating System Android 8.1.0   My Question or Issue Music stops playing 12 seconds after screen is locked.  I did not have this ...

Elena

Moderator

452 Views

3 replies

0 likes

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Superuser Contribution Multiple Issues with Spotify on Android

PlanPremiumCountryUKDevice Samsung Galaxy 9Operating SystemAndroid Version 10, One UI Version 2.1 I have used spotify for years without issue but currently I am having many problems that is making the app unusable. I have tried reinstalling, deleting...

Newbie

Plan Premium Country UK Device  Samsung Galaxy 9 Operating System Android Version 10, One UI Version 2.1   I have used spotify for years without issue but currently I am having man...

Xenia

Moderator

632 Views

1 replies

0 likes

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Superuser Contribution Album art / active song does not update while connected to Galaxy Watch Active 2

PlanPremiumCountryNorwayDeviceSamsung Galaxy 9/Galaxy Watch Active 2Operating SystemAndroid 10 / Tizen My Question or IssueWhile connected to Active 2 Watch, both in standalone and remote mode the album/active song screen does not update on phone. Bu...

Visitor

  Plan Premium Country Norway Device Samsung Galaxy 9/Galaxy Watch Active 2 Operating System Android 10 / Tizen   My Question or Issue While connected to Active 2 Watch, both in ...

Eni

Moderator

3765 Views

7 replies

2 likes

bluetooth
Samsung
smartwatch
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Superuser Contribution "Cradles" de sub Urban se detiene y no pasa ala siguiente cancion

Cuando estoy escuchando música y empieza a sonar Cradles, se detiene después de la primera parte, es un problema que solo sucede en esta canción, las demás se reproducen bien, pero siempre que Cradles se reproduce, solo puedo escuchar una pequeña par...

Visitor

Cuando estoy escuchando música y empieza a sonar Cradles, se detiene después de la primera parte, es un problema que solo sucede en esta canción, las demás se reproducen bien, pero siempre que Cradle...

Katerina

Spotify Legend

829 Views

1 replies

1 likes

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Superuser Contribution Video Podcasts will not play in car when connected on bluetooth

PlanPremiumCountryUSADeviceSamsung Galaxy S10+Operating SystemAndroid 10 My Question or IssueI've noticed when connected to my car via bluetooth (no android auto), the video part of any podcast will not load. The audio will work, but it seems the vid...

Regular

Plan Premium Country USA Device Samsung Galaxy S10+ Operating System Android 10   My Question or Issue I've noticed when connected to my car via bluetooth (no android auto), the video ...

Jayntarl

Visitor

50457 Views

66 replies

17 likes

Android
bluetooth
podcast
Video Podcast
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Solved!! Artists/Albums/Playlists wont load

I have a premium account and a Samsung J260-A. Spotify works great on my Windows computer but on my phone, I can only load things once in a blue moon. If I have music paused that I was listening to on my PC, I can hit play and play it, but I can't br...

Regular

I have a premium account and a Samsung J260-A. Spotify works great on my Windows computer but on my phone, I can only load things once in a blue moon. If I have music paused that I was listening to o...

Subhadeep

Music Fan

762 Views

3 replies

0 likes

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Having trouble playing podcast on my LG phone

I have a LG phone and I'm having trouble listening to podcast. When I try to play a podcast is just sounds like a "CD is skipping". My phone or the app updated it's self over a month ago and I've been having problems ever since (both are up to date)....

Visitor

I have a LG phone and I'm having trouble listening to podcast. When I try to play a podcast is just sounds like a "CD is skipping". My phone or the app updated it's self over a month ago and I've bee...

Judgementalhat

Visitor

325 Views

1 replies

1 likes

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App crashes on startup on Samsung S9

PlanDuo planCountryIrelandDeviceSamsung Galaxy S9Operating SystemAndroid My Question or IssueOnly just installed Spotify for first time on the phone yesterday but it won't launch. It crashes each time I select the app.Went into settings and check per...

Casual Listener

Plan Duo plan Country Ireland Device Samsung Galaxy S9 Operating System Android   My Question or Issue Only just installed Spotify for first time on the phone yesterday but it won't la...

Subhadeep

Music Fan

1017 Views

5 replies

0 likes

Crash
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"Not eligible" for 6months of premium

PlanFree/PremiumCountryUKPhoneSamsung a51 My Question or IssueHelloSamsung have told me that I am eligible for a 6 month trial of spotify premium along with headphones. However when I go and press the payment options, it says I am not eligible. Was l...

Casual Listener

Plan Free/Premium Country UK Phone Samsung a51   My Question or Issue Hello Samsung have told me that I am eligible for a 6 month trial of spotify premium along with headphones. However...

Billy-J

Spotify Star

1103 Views

3 replies

0 likes

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Superuser Contribution No sound in podcasts

PlanFreeCountryUSA DevicePalmOperating SystemAndroid 8.1 My Question or IssueFor the past week, when I play a podcast on my phone, the podcast plays with no sound. Music and ads play sound with no issue. Twice the issue seems to have resolved itself ...

Casual Listener

Plan Free Country USA   Device Palm Operating System Android 8.1   My Question or Issue For the past week, when I play a podcast on my phone, the podcast plays with no sound. Mus...

MihailY

Moderator

9702 Views

23 replies

4 likes

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Superuser Contribution Can't download local files on Android App

PlanPremiumCountryUK Operating System(Android 10) My Question or IssueI've recently moved over to Spotify, however i'm having a lot of trouble adding music which isn't available on Spotify (such as albums i've bought elsewhere, e.g. from BandCamp) to...

Visitor

Plan Premium Country UK   Operating System (Android 10)   My Question or Issue I've recently moved over to Spotify, however i'm having a lot of trouble adding music which isn't ava...

Mario

Spotify Legend

297 Views

1 replies

0 likes

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Solved!!Superuser Contribution Shuffle play is default after not using app for a while

PlanPremiumCountryUKDevicePixel 3aOperating SystemAndroid 10Spotify Version8.5.73.824 My Question or IssueAfter not using Spotify for a while (say 4 or 5 hours), when I open the app, and search for a song, and press the song to play it, the default m...

Casual Listener

Plan Premium Country UK Device Pixel 3a Operating System Android 10 Spotify Version 8.5.73.824   My Question or Issue After not using Spotify for a while (say 4 or 5 hours), when I o...

taekwondoalex

Casual Listener

1133 Views

2 replies

0 likes

Android 10
Shuffle play default
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Superuser Contribution Video pop out

None of the below information is required. However, the more you provide the easier it will be for us to try PlanPremiumCountryUSADeviceSamsung Galaxy S10+Operating SystemAndroid My Question or IssueHow do you get podcasts to pop out so that when you...

Casual Listener

None of the below information is required. However, the more you provide the easier it will be for us to try  Plan Premium Country USA Device Samsung Galaxy S10+ Operating System Android...

Ninjakody888

Newbie

5164 Views

2 replies

1 likes

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Podcast menu only shows couldn't load error (works fine on other accounts on same phone)

Free and/or PremiumCanada Honor8xAndroid 10 My podcasts dont work on my account. I get the " couldn't load, try again" error. Does this only on one account. My alternative account works fine. It shows all the podcasts. I cant reproduce the same issue...

Visitor

  Free and/or Premium Canada   Honor8x Android 10   My podcasts dont work on my account. I get the " couldn't load, try again" error. Does this only on one account. My alternati...

Subhadeep

Music Fan

378 Views

1 replies

0 likes

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Superuser Contribution Playing Songs on my Phone?

PlanPremiumCountryCanadaDeviceOne Plus 8 ProOperating SystemAndroid My Question or IssueI recently just bought spotify premium. I have a bunch of songs already on my phone, some are exclusive mixes that are not available on spotify. I am aware of the...

Visitor

Plan Premium Country Canada Device One Plus 8 Pro Operating System Android   My Question or Issue I recently just bought spotify premium. I have a bunch of songs already on my phone, s...

Elena

Moderator

418 Views

1 replies

0 likes

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Superuser Contribution DEBIT ABONNEMENT PREMIUM PAR ERREUR

BonjourJe suis en abonnement FREE pourtant des debits sur ma carte bleue sont passés du montant de spotify family.Comment puis je contacter Spotify par telephone ou par mail pour regulariser la situation?

Newbie

Bonjour Je suis en abonnement FREE pourtant des debits sur ma carte bleue sont passés du montant de spotify family. Comment puis je contacter Spotify par telephone ou par mail pour regulariser la s...

Alex

Spotify Legend

381 Views

1 replies

0 likes

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Superuser Contribution Spotify stops playing

PlanPremium CountrySweden DeviceHuewei p20 lite, Macbook Pro late 2019 Operating SystemLatest android, OSX and Spotify version installed My Question or IssueBoth my laptop and android phone are connected to my Bluetooth speaker. Playing from the MacB...

Newbie

Plan Premium   Country Sweden   Device Huewei p20 lite, Macbook Pro late 2019   Operating System Latest android, OSX and Spotify version installed   My Question or Iss...

Ivan

Spotify Legend

522 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Android APP informs me I'm offline and I cannot log in

PlanFree (I wanted to go premium but I cannot)CountryPoland/Romania Device(Honor10)Operating System Android 10 My Question or Issue On 14th of August I have created spotify account to see how it works before I get premium. Today I've tired login on m...

Visitor

Plan Free (I wanted to go premium but I cannot) Country Poland/Romania   Device (Honor10) Operating System  Android 10   My Question or Issue   On 14th of August I hav...

Ivan

Spotify Legend

383 Views

1 replies

0 likes

  • 383 Views
  • 1 replies
  • 0 likes