Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 852061 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 852061 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 17659 Views
  • 3 replies
  • 0 likes
  • 17659 Views
  • 3 replies
  • 0 likes

Superuser Contribution New Years Concert 2020 cannot be played.

PlanPremiumCountrySweden Galaxy 10+Operating SystemAndroid Oreo My Question or IssueThe New Years Concert can not be played. Only the four last tracks can be played.

  • Casual Listener
  • Plan Premium Country Sweden  Galaxy 10+ Operating System Android Oreo   My Question or Issue The New Years Concert can not be played. Only the four last tracks can be played.
  • mrtama
  • Casual Listener
  • 300 Views
  • 2 replies
  • 0 likes
  • 300 Views
  • 2 replies
  • 0 likes

App incredibly slow on Android

FamilyPremiumUK Device(Samsung Galaxy A6)Operating System(Android Version 9) IssueThe app has been incredibly slow for about a week and a half, with the following issues recurring:Playlists, albums and artist profiles take upwards of 30 seconds to lo...

  • Casual Listener
  • Family Premium UK   Device (Samsung Galaxy A6) Operating System (Android Version 9)   Issue The app has been incredibly slow for about a week and a half, with the following i...
  • gnodmas
  • Casual Listener
  • 503 Views
  • 2 replies
  • 0 likes
  • Android
    Help
    slow
  • 503 Views
  • 2 replies
  • 0 likes

Superuser Contribution Auto play pauses at 2nd song

PlanFreeCountryGreeceDeviceSamsung Xcover3Operating SystemAndroid 5.1.1 My Question or IssueWhen listening using mobile data, music pauses 10 seconds after 2nd song begins. No problem when listening using wi-fi.I've tried reinstalling, clear cash, 2n...

  • Casual Listener
  • Plan Free Country Greece Device Samsung Xcover3 Operating System Android 5.1.1   My Question or Issue When listening using mobile data, music pauses 10 seconds after 2nd song begins.&n...
  • Takis2
  • Casual Listener
  • 276 Views
  • 2 replies
  • 0 likes
  • 276 Views
  • 2 replies
  • 0 likes

Android Auto/Voice Search

When I use voice search to find a song title + artist, Spotify tends to return remixes and live versions instead of the original song. This would be fine if the original song appeared in search results and I could skip until I hit it, but unfortunate...

  • Visitor
  • When I use voice search to find a song title + artist, Spotify tends to return remixes and live versions instead of the original song. This would be fine if the original song appeared in search resul...
  • 641 Views
  • 0 replies
  • 3 likes
  • 641 Views
  • 0 replies
  • 3 likes

Solved!!Superuser Contribution Google alarm won't play song anymore

PlanPremiumCountryUSADeviceGoogle pixel 3aOperating SystemGoogle My Question or IssueAll of a sudden, my alarm clock won't play the song I had chosen to wake up to. I first got a beeping sound. When trying to problem solve (delete apps, clean storage...

  • Newbie
  • Plan Premium Country USA Device Google pixel 3a Operating System Google   My Question or Issue All of a sudden, my alarm clock won't play the song I had chosen to wake up to. I first g...
  • Nstage11
  • Visitor
  • 43879 Views
  • 26 replies
  • 35 likes
  • 43879 Views
  • 26 replies
  • 35 likes

Solved!! An especific song always crash with 10 seconds playing

PlanPremiumCountryBrazilDeviceXiaomi Mi a2Operating SystemAndroid 9 My Question or IssueA few days ago this music (Skin-Dijon) starts to crash always with 10 seconds, I tried to clean the cache and storage, I tried to uninstall and install again, but...

  • Casual Listener
  •   Plan Premium Country Brazil Device Xiaomi Mi a2 Operating System Android 9   My Question or Issue A few days ago this music (Skin-Dijon) starts to crash always with 10 seconds,...
  • Bittencourt
  • Spotify Star
  • 816 Views
  • 3 replies
  • 0 likes
  • 816 Views
  • 3 replies
  • 0 likes

Superuser Contribution Specific podcast won't play

PlanPremiumCountryUSADevice: Samsung Galaxy 9 One specific Podcast, Be Scared, has issues either or loading or flat out playing. I've uninstalled and re-installed the Spotify software on my phone and still no dice. In the past I've experienced delays...

  • Visitor
  • Plan Premium Country USA Device:  Samsung Galaxy 9   One specific Podcast, Be Scared, has issues either or loading or flat out playing. I've uninstalled and re-installed the Spotify ...
  • Mario
  • Spotify Legend
  • 375 Views
  • 1 replies
  • 0 likes
  • 375 Views
  • 1 replies
  • 0 likes

Play "local files" from PC on my mobile device

PlanPremiumCountryGermanyDeviceOnePlus 7 ProOperating SystemAndroid 10 / Oxygen OS 10.0.3 My Question or IssueWhenever I put local songs in a playlist on my PC and download the playlist on my Phone, I can't play them on my mobile device like it used ...

  • Newbie
  • Plan Premium Country Germany Device OnePlus 7 Pro Operating System Android 10 / Oxygen OS 10.0.3   My Question or Issue Whenever I put local songs in a playlist on my PC and download t...
  • 261 Views
  • 0 replies
  • 1 likes
  • 261 Views
  • 0 replies
  • 1 likes

Superuser Contribution I can't share to Instagram Story

PlanFreeCountryPolandDeviceHuawei P30 ProOperating SystemAndroid 10 My Question or IssueHi all, I tryed all tips from internet like clear cache in Instagram and Spotify app and reinstalling them. Still I don't have option to share on Instagram story....

  • Casual Listener
  •   Plan Free Country Poland Device Huawei P30 Pro Operating System Android 10   My Question or Issue Hi all,  I tryed all tips from internet like clear cache in Instagram an...
  • EmilLipski
  • Casual Listener
  • 1057 Views
  • 5 replies
  • 0 likes
  • 1057 Views
  • 5 replies
  • 0 likes

Superuser Contribution Songs stuck during playing

PlanPremiumCountryGreeceDevice(beelink media player)Operating System(Android ) My Question or IssueI have a problem with spotify..When i am listening, songs are stucking for a little during playing and continue.This happens every 5 minutes more or le...

  • Visitor
  • Plan Premium Country Greece Device (beelink media player) Operating System (Android )   My Question or Issue I have a problem with spotify..When i am listening, songs are stucking for ...
  • Mario
  • Spotify Legend
  • 371 Views
  • 3 replies
  • 0 likes
  • 371 Views
  • 3 replies
  • 0 likes

Solved!! Local songs won't work on phone

PlanPremiumCountrySwedenDeviceHuawei LYO-L21Operating SystemAndroid 5.1 My Question or IssueWhenever I add local songs to my phone, they get broken and garbled. All songs work just fine on my desktop app, but as soon as they're downloaded to the phon...

  • Casual Listener
  • Plan Premium Country Sweden Device Huawei LYO-L21 Operating System Android 5.1   My Question or Issue Whenever I add local songs to my phone, they get broken and garbled. All songs wor...
  • Poke_Freak
  • Casual Listener
  • 299 Views
  • 1 replies
  • 0 likes
  • 299 Views
  • 1 replies
  • 0 likes

Playlist

PlanPremiumCountryBrazilDeviceSamsung Galaxy A70Operating SystemAndroid 9 My Question or IssueWhy my playlist isn't blocking or advising me to put the same music in the playlist. I could discover by myself, so don't need to awnser. Thanks for the ate...

  • Newbie
  • Plan Premium Country Brazil Device Samsung Galaxy A70 Operating System Android 9   My Question or Issue Why my playlist isn't blocking or advising me to put the same music in&nbsp...
  • 156 Views
  • 0 replies
  • 0 likes
  • 156 Views
  • 0 replies
  • 0 likes

Landscape mode during play. Spotify devs, get you heads out of your nether regions and fix this.

PlanPremiumCountryU.S.DeviceMot Z4Operating SystemPIE My Question or IssueNo one likes the landscape mode during play so fix the bl00dy thing. There are too many streaming options to suffer this nonsense much longer. Whilst driving it is also a DANGE...

  • Regular
  • Plan Premium Country U.S. Device Mot Z4 Operating System PIE   My Question or Issue No one likes the landscape mode during play so fix the bl00dy thing. There are too many streaming op...
  • 540 Views
  • 0 replies
  • 0 likes
  • 540 Views
  • 0 replies
  • 0 likes

Help me

Hi I did the trial for the premium membership and I have been getting charged the £9.99 fee per month. My problem is that I try to go to subscriptions as directed to cancel my subscription but according to that page I am on a FREE account. I cannot c...

  • Visitor
  •   Hi I did the trial for the premium membership and  I have been getting charged the £9.99 fee per month. My problem is that I try to go to subscriptions as directed to cancel my subscript...
  • Brunelicia
  • Community Legend
  • 436 Views
  • 1 replies
  • 0 likes
  • 436 Views
  • 1 replies
  • 0 likes

Solved!! Why some songs in my premium account not available?

PlanPremiumCountryEgypt DeviceInfinix hot 4 556xOperating SystemAndroid Cham My Question or IssueHi ☺I discovered in my premium accountSome songs not available that I can't able to play this songs and searching on itExamplehttps://open.spotify.com/al...

  • Regular
  •   Plan Premium Country Egypt   Device Infinix hot 4 556x Operating System Android Cham   My Question or Issue Hi ☺ I discovered in my premium account Some songs not avail...
  • Bittencourt
  • Spotify Star
  • 607 Views
  • 3 replies
  • 0 likes
  • something’s wrong
  • 607 Views
  • 3 replies
  • 0 likes

App is just plain bad Tech

PlanPremiumCountryColombiaDeviceRedmi note 4x, Redmi note 7, Redmi note 8 pro, iPhone 6 plusOperating SystemiOS, Android My Question or IssueThis app... I don't want to be mean or anything, but... It's garbage. You need to redesign it from scratch. I...

  • Visitor
  • Plan Premium Country Colombia Device Redmi note 4x, Redmi note 7, Redmi note 8 pro, iPhone 6 plus Operating System iOS, Android   My Question or Issue This app... I don't want to be me...
  • and7eh
  • Newbie
  • 637 Views
  • 1 replies
  • 4 likes
  • Bug Playlist
    bugs
    Bugs issues
    errors
  • 637 Views
  • 1 replies
  • 4 likes

Years later, still no IG story for android

PlanPremiumCountryPhilippinesDeviceVivo V7Operating SystemAndroid 8.1.0 My Question or IssueIt's been more than a year and I still can't regularly put Spotify songs on my IG stories. Last 2018, they said it was a temporary test. How long is this test...

  • Visitor
  • Plan Premium Country Philippines Device Vivo V7 Operating System Android 8.1.0   My Question or Issue It's been more than a year and I still can't regularly put Spotify songs on my IG ...
  • 520 Views
  • 0 replies
  • 0 likes
  • 520 Views
  • 0 replies
  • 0 likes

Spotify fails to launch over Bluetooth in the car with Android Auto

Plan PremiumDevice: Samsung S10Operating System: Android ver 10My Question or Issue Spotify would fail to launch when connected to Bluetooth in my car with android auto.I would get a quick message about “in the car? Use the auto app”, then it would s...

  • Visitor
  • Plan Premium Device:  Samsung S10 Operating System: Android ver 10 My Question or Issue   Spotify would fail to launch when connected to Bluetooth in my car with android...
  • 461 Views
  • 0 replies
  • 0 likes
  • Android
    auto
    bluetooth
    fail
  • 461 Views
  • 0 replies
  • 0 likes

Can't Add Songs which aren't in some playlist to Queue

PlanFreeCountryIndiaDeviceAsus Zenfone Max Pro M1Operating SystemAndroid 9Spotify Version: 8.5.44.913 My Question or Issue I had tried re-installing Spotify, still, I'm not able to add the songs into the queue which are not in any playlists, i.e if I...

Screenshot_20200201-005358.png Screenshot_20200201-005351.png
  • Casual Listener
  • Plan Free Country India Device Asus Zenfone Max Pro M1 Operating System Android 9 Spotify Version: 8.5.44.913   My Question or Issue  I had tried re-installing Spotify, still,...
  • 455 Views
  • 0 replies
  • 0 likes
  • 455 Views
  • 0 replies
  • 0 likes

Superuser Contribution Poor shuffle /random play.

PlanPremiumCountry Device(Samsung Galaxy 9,)Operating SystemAndroid Oreo My Question or IssueOut of a 100 song playlist some songs never get played some get played too often. This is an ongoing problem that should be an easy fix.

  • Regular
  • Plan Premium Country   Device (Samsung Galaxy 9,) Operating System Android Oreo   My Question or Issue Out of a 100 song playlist some songs never get played some get played...
  • Xenia
  • Moderator
  • 495 Views
  • 1 replies
  • 0 likes
  • shuffle
  • 495 Views
  • 1 replies
  • 0 likes