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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6904 Views

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7 likes

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Superuser Contribution Sound too low on Android that increases when I pause

Hello,I'm writing because I've had a problem with Spotify on my Android phone (OnePlus 6) for several weeks now. The sound is abnormally low when I want to listen to music, I've seen that there are many topics with this problem. But on top of that I ...

Casual Listener

Hello, I'm writing because I've had a problem with Spotify on my Android phone (OnePlus 6) for several weeks now. The sound is abnormally low when I want to listen to music, I've seen that there are...

Hashira

Casual Listener

1649 Views

7 replies

1 likes

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  • 7 replies
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Superuser Contribution Using Google Assistant to close Spotify

Spotify won't completely close when I ask Google Assistant to close it (the notification that it is open is still there). then it messes up my routine if I try to start Spotify again (it will just open the app but won't play anything). I have my rout...

Visitor

Spotify won't completely close when I ask Google Assistant to close it (the notification that it is open is still there). then it messes up my routine if I try to start Spotify again (it will just op...

Xenia

Moderator

748 Views

1 replies

0 likes

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Superuser Contribution Spotify randomly crashes

PlanPremiumCountrySwedenDeviceXiaomi redmi note 7Operating SystemMIUI 11.0.1 My Question or IssueSpotify keeps randomly crashing,i have reinstalled it and logged out and in and restarted phone and everything and it just keeps randomly crashing.

Visitor

  Plan Premium Country Sweden Device Xiaomi redmi note 7 Operating System MIUI 11.0.1   My Question or Issue Spotify keeps randomly crashing,i have reinstalled it and logged out ...

Elena

Moderator

345 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Samsung Galaxy Tab A Doesn't Play in Background

Plan PremiumCountry USA Device: Samsung Galaxy Tab A SM-T510Operating System: Android My Question or IssueSpotify app only plays for a few minutes, then stops playing when the device is left idle, or I am multitasking . I am occasionally prompted to ...

Music Fan

Plan Premium Country USA   Device: Samsung  Galaxy Tab A SM-T510 Operating System: Android   My Question or Issue Spotify app only plays for a few minutes, then stops playin...

371 Views

0 replies

0 likes

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new layout I don't have back (previous song button)

PlanPremiumCountryPolandDevice(PX5 Car unit)Operating System(Android 10) My Question or IssueHello In old layout I have home library etc on the bottom and all works great. Now its move to the left and I don't have previous song button. How to change ...

Casual Listener

Plan Premium Country Poland Device (PX5 Car unit) Operating System (Android 10)   My Question or Issue Hello In old layout I have home library etc on the bottom and all works grea...

daniat55

Visitor

1162 Views

2 replies

2 likes

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Superuser Contribution After I enter my password there is some technical issue my network is working but I can't log in on

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Ivan

Spotify Legend

390 Views

1 replies

0 likes

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Android Redesign

PlanPremiumCountry: United States Device: Samsung Galaxy S9+ Operating System: Android My Question or IssueI noticed on the Google Playstore, Spotify has the newer updated interface iOS got 6 months ago, but I dont have it. Has it not rolled out yet,...

Newbie

Plan Premium Country: United States     Device: Samsung Galaxy S9+   Operating System: Android    My Question or Issue I noticed on the Google Playstore, Spotify ha...

Billy-J

Spotify Star

532 Views

1 replies

0 likes

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Joe Rogan podcast download issues

After I download Joe Rogan podcast episodes, I can't play his downloaded content without internet connection.

Visitor

After I download Joe Rogan podcast episodes, I can't play his downloaded content without internet connection. 

jwolff719

Casual Listener

11868 Views

6 replies

12 likes

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Solved!!Superuser Contribution Spotify stops responding after search

PlanPremiumCountrySwitzerlandDeviceRedmi Note 8 ProOperating SystemAndroid MIUI Global 12.0.2 Stabil My Question or IssueFor example, when I do a search for "Die drei !!!". I can still go to the channel page, but I can't play anything there.The album...

Visitor

Plan Premium Country Switzerland Device Redmi Note 8 Pro Operating System Android MIUI Global 12.0.2 Stabil   My Question or Issue For example, when I do a search for "Die drei !!!". I...

Ivan

Spotify Legend

394 Views

1 replies

0 likes

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Can't log in

One of the Android devices I use Spotify on, mostly offline, is now refusing to let me log in. I can log in to the web player on the device, but not the app. It tells me that the username/password combo is wrong, even though the exact same combo lets...

Visitor

One of the Android devices I use Spotify on, mostly offline, is now refusing to let me log in. I can log in to the web player on the device, but not the app. It tells me that the username/password co...

262 Views

0 replies

0 likes

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Account issue

SomethingPlanPremiumCountryArgentina Device Samsung Galaxy J2 My Question or IssueI just install Spotify in my device, so the problem is that when I try to search for an artist an alert appears saying that I'm not connected to internet, I can listen ...

Visitor

Something Plan Premium Country Argentina  Device  Samsung Galaxy J2   My Question or Issue I just install Spotify in my device, so the problem is that when I try to search fo...

Billy-J

Spotify Star

371 Views

1 replies

0 likes

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  • 1 replies
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My favorite songs suddenly disappeared.

My favorite songs suddenly disappeared. And I can't find it. The problem persists even though the version of the application is up to date. PlanPremiumCountryTurkeyDeviceSamsung Galaxy J7 PrimeOperating SystemAndroid Oreo My Question or Issue

Visitor

My favorite songs suddenly disappeared. And I can't find it. The problem persists even though the version of the application is up to date.   Plan Premium Country Turkey Device Samsun...

Billy-J

Spotify Star

445 Views

1 replies

0 likes

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Solved!! Liked songs empty and can't like any other song on app

PlanPremiumCountry Ireland Device(Samsung Galaxy Operating System(Android version 9) My Question or IssueLiked songs have disappeared from app. I can't listen to them offline, nor like any other song. Desktop is working properly, only the app does no...

Casual Listener

Plan Premium Country Ireland   Device (Samsung Galaxy 😎 Operating System (Android version 9)   My Question or Issue Liked songs have disappeared from app. I can't listen to ...

fahpacheo

Casual Listener

536 Views

3 replies

0 likes

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Release Radar and discover only play in shuffle mode

PlanPremiumCountryIsraelDeviceSamsung Galaxy 8 noteOperating SystemAndroid My Question or IssueRecently my Discover and Release auto lists only play in shuffle mode.Its very inconvenient for me because I want to listen to the whole list and each time...

Casual Listener

Plan Premium Country Israel Device Samsung Galaxy 8 note Operating System Android  My Question or Issue Recently my Discover and Release auto lists only play in shuffle mode. Its very ...

359 Views

0 replies

0 likes

list shuffle
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Chromebook SD storage option not visible

Asus Chromebook Flip C433 with latest Chrome OS. Have Premium Plan Spotify subscription. My Question or Issue I can no longer see the option to use the SD card or internal memory under the Other setting in Spotify. This worked the first time however,...

Casual Listener

Asus Chromebook Flip C433 with latest Chrome OS.  Have Premium Plan Spotify subscription.   My Question or Issue   I can no longer see the option to use the SD card or interna...

HairyHippy

Casual Listener

1006 Views

1 replies

1 likes

chromebook
sd card
storage
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Shuffle disabled automatically for google alarm

PlanPremiumCountryUnited statesDevicePixel 3a, Pixel 1, Samsung note 20Operating SystemAndroid 10 My Question or IssueMy alarm will not shuffle the songs on the playlist. Select the playlist and it plays the first song. I select open app and select s...

Visitor

Plan Premium Country United states Device Pixel 3a, Pixel 1, Samsung note 20 Operating System Android 10   My Question or Issue My alarm will not shuffle the songs on the playlist. Sel...

Senga2212

Casual Listener

1396 Views

2 replies

0 likes

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Is there a way to download the animated cover art?

I want to download the cover art for some songs, so I can potentially use them as wallpapers on my phone. I use android, so I'd love to have a mobile version, but PC works too.

Visitor

I want to download the cover art for some songs, so I can potentially use them as wallpapers on my phone. I use android, so I'd love to have a mobile version, but PC works too. 

Billy-J

Spotify Star

3577 Views

1 replies

1 likes

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Cannot use the Search feature or view albums

PlanPremiumCountryIrelandDeviceMotorola E4plusOperating SystemAndroidMy Question or IssueI have exactly the same problem as reported by Krycer/Casual Listener/2019-03-14 06:07 AM for which no solution was reached. When clicking on view album, I get: ...

Visitor

Plan Premium Country Ireland Device Motorola E4plus Operating System Android My Question or Issue I have exactly the same problem as reported by Krycer/Casual Listener/2019-03-14 06:07 AM fo...

abenah

Visitor

330 Views

1 replies

0 likes

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Widget disappears when paused on lock screen

I'm currently using a Samsung s10e using the free version of Spotify. I belive this started after I cancled my premium account but I cant be too sure of this as I do recall periods where it did occur with the premium account. My Question or IssueFor ...

Newbie

I'm currently using a Samsung s10e using the free version of Spotify. I belive this started after I cancled my premium account but I cant be too sure of this as I do recall periods where it did occur...

452 Views

0 replies

0 likes

  • 452 Views
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