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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5434 Views

0 replies

6 likes

  • 5434 Views
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Superuser Contribution Album art / active song does not update while connected to Galaxy Watch Active 2

PlanPremiumCountryNorwayDeviceSamsung Galaxy 9/Galaxy Watch Active 2Operating SystemAndroid 10 / Tizen My Question or IssueWhile connected to Active 2 Watch, both in standalone and remote mode the album/active song screen does not update on phone. Bu...

Visitor

  Plan Premium Country Norway Device Samsung Galaxy 9/Galaxy Watch Active 2 Operating System Android 10 / Tizen   My Question or Issue While connected to Active 2 Watch, both in ...

Eni

Moderator

3711 Views

7 replies

2 likes

bluetooth
Samsung
smartwatch
  • 3711 Views
  • 7 replies
  • 2 likes

Superuser Contribution "Cradles" de sub Urban se detiene y no pasa ala siguiente cancion

Cuando estoy escuchando música y empieza a sonar Cradles, se detiene después de la primera parte, es un problema que solo sucede en esta canción, las demás se reproducen bien, pero siempre que Cradles se reproduce, solo puedo escuchar una pequeña par...

Visitor

Cuando estoy escuchando música y empieza a sonar Cradles, se detiene después de la primera parte, es un problema que solo sucede en esta canción, las demás se reproducen bien, pero siempre que Cradle...

Katerina

Spotify Legend

808 Views

1 replies

1 likes

  • 808 Views
  • 1 replies
  • 1 likes

Superuser Contribution Video Podcasts will not play in car when connected on bluetooth

PlanPremiumCountryUSADeviceSamsung Galaxy S10+Operating SystemAndroid 10 My Question or IssueI've noticed when connected to my car via bluetooth (no android auto), the video part of any podcast will not load. The audio will work, but it seems the vid...

Regular

Plan Premium Country USA Device Samsung Galaxy S10+ Operating System Android 10   My Question or Issue I've noticed when connected to my car via bluetooth (no android auto), the video ...

Not applicable

49653 Views

65 replies

17 likes

Android
bluetooth
podcast
Video Podcast
  • 49653 Views
  • 65 replies
  • 17 likes

Solved!! Artists/Albums/Playlists wont load

I have a premium account and a Samsung J260-A. Spotify works great on my Windows computer but on my phone, I can only load things once in a blue moon. If I have music paused that I was listening to on my PC, I can hit play and play it, but I can't br...

Regular

I have a premium account and a Samsung J260-A. Spotify works great on my Windows computer but on my phone, I can only load things once in a blue moon. If I have music paused that I was listening to o...

Subhadeep

Music Fan

746 Views

3 replies

0 likes

  • 746 Views
  • 3 replies
  • 0 likes

Having trouble playing podcast on my LG phone

I have a LG phone and I'm having trouble listening to podcast. When I try to play a podcast is just sounds like a "CD is skipping". My phone or the app updated it's self over a month ago and I've been having problems ever since (both are up to date)....

Visitor

I have a LG phone and I'm having trouble listening to podcast. When I try to play a podcast is just sounds like a "CD is skipping". My phone or the app updated it's self over a month ago and I've bee...

Judgementalhat

Visitor

317 Views

1 replies

1 likes

  • 317 Views
  • 1 replies
  • 1 likes

App crashes on startup on Samsung S9

PlanDuo planCountryIrelandDeviceSamsung Galaxy S9Operating SystemAndroid My Question or IssueOnly just installed Spotify for first time on the phone yesterday but it won't launch. It crashes each time I select the app.Went into settings and check per...

Casual Listener

Plan Duo plan Country Ireland Device Samsung Galaxy S9 Operating System Android   My Question or Issue Only just installed Spotify for first time on the phone yesterday but it won't la...

Subhadeep

Music Fan

999 Views

5 replies

0 likes

Crash
  • 999 Views
  • 5 replies
  • 0 likes

"Not eligible" for 6months of premium

PlanFree/PremiumCountryUKPhoneSamsung a51 My Question or IssueHelloSamsung have told me that I am eligible for a 6 month trial of spotify premium along with headphones. However when I go and press the payment options, it says I am not eligible. Was l...

Casual Listener

Plan Free/Premium Country UK Phone Samsung a51   My Question or Issue Hello Samsung have told me that I am eligible for a 6 month trial of spotify premium along with headphones. However...

Billy-J

Spotify Star

1079 Views

3 replies

0 likes

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Superuser Contribution No sound in podcasts

PlanFreeCountryUSA DevicePalmOperating SystemAndroid 8.1 My Question or IssueFor the past week, when I play a podcast on my phone, the podcast plays with no sound. Music and ads play sound with no issue. Twice the issue seems to have resolved itself ...

Casual Listener

Plan Free Country USA   Device Palm Operating System Android 8.1   My Question or Issue For the past week, when I play a podcast on my phone, the podcast plays with no sound. Mus...

MihailY

Moderator

9535 Views

23 replies

4 likes

  • 9535 Views
  • 23 replies
  • 4 likes

Superuser Contribution Can't download local files on Android App

PlanPremiumCountryUK Operating System(Android 10) My Question or IssueI've recently moved over to Spotify, however i'm having a lot of trouble adding music which isn't available on Spotify (such as albums i've bought elsewhere, e.g. from BandCamp) to...

Visitor

Plan Premium Country UK   Operating System (Android 10)   My Question or Issue I've recently moved over to Spotify, however i'm having a lot of trouble adding music which isn't ava...

Mario

Spotify Legend

283 Views

1 replies

0 likes

  • 283 Views
  • 1 replies
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Solved!!Superuser Contribution Shuffle play is default after not using app for a while

PlanPremiumCountryUKDevicePixel 3aOperating SystemAndroid 10Spotify Version8.5.73.824 My Question or IssueAfter not using Spotify for a while (say 4 or 5 hours), when I open the app, and search for a song, and press the song to play it, the default m...

Casual Listener

Plan Premium Country UK Device Pixel 3a Operating System Android 10 Spotify Version 8.5.73.824   My Question or Issue After not using Spotify for a while (say 4 or 5 hours), when I o...

taekwondoalex

Casual Listener

1111 Views

2 replies

0 likes

Android 10
Shuffle play default
  • 1111 Views
  • 2 replies
  • 0 likes

Superuser Contribution Video pop out

None of the below information is required. However, the more you provide the easier it will be for us to try PlanPremiumCountryUSADeviceSamsung Galaxy S10+Operating SystemAndroid My Question or IssueHow do you get podcasts to pop out so that when you...

Casual Listener

None of the below information is required. However, the more you provide the easier it will be for us to try  Plan Premium Country USA Device Samsung Galaxy S10+ Operating System Android...

Ninjakody888

Newbie

5043 Views

2 replies

1 likes

  • 5043 Views
  • 2 replies
  • 1 likes

Podcast menu only shows couldn't load error (works fine on other accounts on same phone)

Free and/or PremiumCanada Honor8xAndroid 10 My podcasts dont work on my account. I get the " couldn't load, try again" error. Does this only on one account. My alternative account works fine. It shows all the podcasts. I cant reproduce the same issue...

Visitor

  Free and/or Premium Canada   Honor8x Android 10   My podcasts dont work on my account. I get the " couldn't load, try again" error. Does this only on one account. My alternati...

Subhadeep

Music Fan

372 Views

1 replies

0 likes

  • 372 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playing Songs on my Phone?

PlanPremiumCountryCanadaDeviceOne Plus 8 ProOperating SystemAndroid My Question or IssueI recently just bought spotify premium. I have a bunch of songs already on my phone, some are exclusive mixes that are not available on spotify. I am aware of the...

Visitor

Plan Premium Country Canada Device One Plus 8 Pro Operating System Android   My Question or Issue I recently just bought spotify premium. I have a bunch of songs already on my phone, s...

Elena

Moderator

392 Views

1 replies

0 likes

  • 392 Views
  • 1 replies
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Superuser Contribution DEBIT ABONNEMENT PREMIUM PAR ERREUR

BonjourJe suis en abonnement FREE pourtant des debits sur ma carte bleue sont passés du montant de spotify family.Comment puis je contacter Spotify par telephone ou par mail pour regulariser la situation?

Newbie

Bonjour Je suis en abonnement FREE pourtant des debits sur ma carte bleue sont passés du montant de spotify family. Comment puis je contacter Spotify par telephone ou par mail pour regulariser la s...

Alex

Spotify Legend

366 Views

1 replies

0 likes

  • 366 Views
  • 1 replies
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Superuser Contribution Spotify stops playing

PlanPremium CountrySweden DeviceHuewei p20 lite, Macbook Pro late 2019 Operating SystemLatest android, OSX and Spotify version installed My Question or IssueBoth my laptop and android phone are connected to my Bluetooth speaker. Playing from the MacB...

Newbie

Plan Premium   Country Sweden   Device Huewei p20 lite, Macbook Pro late 2019   Operating System Latest android, OSX and Spotify version installed   My Question or Iss...

Ivan

Spotify Legend

511 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Superuser Contribution Android APP informs me I'm offline and I cannot log in

PlanFree (I wanted to go premium but I cannot)CountryPoland/Romania Device(Honor10)Operating System Android 10 My Question or Issue On 14th of August I have created spotify account to see how it works before I get premium. Today I've tired login on m...

Visitor

Plan Free (I wanted to go premium but I cannot) Country Poland/Romania   Device (Honor10) Operating System  Android 10   My Question or Issue   On 14th of August I hav...

Ivan

Spotify Legend

364 Views

1 replies

0 likes

  • 364 Views
  • 1 replies
  • 0 likes

CouldNotFindSpotifyApp error on Google Pixel 3

PlanPremium CountryUnited Kingdom DeviceGoogle Pixel 3, Google Pixel 3 AVD (API 30) Operating SystemAndroid 10 My Question or IssueI'm trying to build an app which integrates the Spotify App Remote SDK. However, when I try to connect to Spotify using...

Casual Listener

Plan Premium   Country United Kingdom   Device Google Pixel 3, Google Pixel 3 AVD (API 30)   Operating System Android 10   My Question or Issue I'm trying to build an...

FrenchieSmalls

Casual Listener

1067 Views

1 replies

0 likes

App Development
app remote
SDK
Spotify Integration
  • 1067 Views
  • 1 replies
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Superuser Contribution I can't play a specific songs

I can't play a specific songs neither on my phone nor on my pc even though i have spotify premium. I found too many songs lately, that cant play on my account. I knew those two that i attached are on spotify, friend send them to me. Dont tell me it's...

Casual Listener

I can't play a specific songs neither on my phone nor on my pc even though i have spotify premium.  I found too many songs lately, that cant play on my account. I knew those two that i att...

Alex

Spotify Legend

536 Views

2 replies

0 likes

  • 536 Views
  • 2 replies
  • 0 likes

Superuser Contribution Bug with songs in "Favorite"

PlanPremiumCountryRussiaDeviceRedmi Note 7Operating SystemAndroid My Question or IssueSongs added to a playlist transferred from another service and marked as "Favorite" are not displaye

Visitor

Plan Premium Country Russia Device Redmi Note 7 Operating System Android   My Question or Issue Songs added to a playlist transferred from another service and marked as "Favorite" are ...

Ivan

Spotify Legend

390 Views

1 replies

0 likes

  • 390 Views
  • 1 replies
  • 0 likes

Superuser Contribution Display stuck on incorrect track

PlanPremiumCountryNew Zealand DeviceSamsung S10EOperating SystemAndroid 10 Spotify is displaying the wrong song title in the widget, top notification bar, and on the lock screen. It will get stuck on a song and will not update to any other song that ...

Visitor

Plan Premium Country New Zealand    Device Samsung S10E Operating System Android 10   Spotify is displaying the wrong song title in the widget, top notification bar, and on t...

MafeG

Spotify Legend

4329 Views

14 replies

2 likes

  • 4329 Views
  • 14 replies
  • 2 likes