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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27706 Views
  • 59 replies
  • 23 likes
  • 27706 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870369 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870369 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24735 Views
  • 3 replies
  • 0 likes
  • 24735 Views
  • 3 replies
  • 0 likes

Spotify closes when you click to close all minimized apps

PlanPremiumCountryRussiaDeviceSamsung Galaxy 8+Operating SystemAndroid 9 My Question or IssueWhen you close all open tabs on Android devices while listening to music, Spotify also closes, causing playback to stop ... this is very annoying ... Other m...

  • Music Fan
  • Plan Premium Country Russia Device Samsung Galaxy 8+ Operating System Android 9   My Question or Issue When you close all open tabs on Android devices while listening to music, Spotify...
  • 657 Views
  • 0 replies
  • 0 likes
  • 657 Views
  • 0 replies
  • 0 likes

Impossible de ce connecter à mon compte spotify sur android

PlanFreeDeviceredmi note 9 Bonjour, je n'arrive pas à me connecter sur mon android, j'ai ce message "Vous êtes en mode hors connexion.vérifiez votre connexion, puis réessayez"j'ai essayer en WIFI ainsi qu'en 4G mais c'est le même problème.J'ai réussi...

  • Visitor
  • Plan Free Device redmi note 9   Bonjour, je n'arrive pas à me connecter sur mon android, j'ai ce message "Vous êtes en mode hors connexion.vérifiez votre connexion, puis réessayez" j'ai es...
  • 1424 Views
  • 0 replies
  • 0 likes
  • 1424 Views
  • 0 replies
  • 0 likes

Superuser Contribution I have a Samsung Galaxy A50. Why is the music I have down loaded not showing up under My Files?

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

  • Newbie
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...
  • Ivan
  • Spotify Legend
  • 761 Views
  • 1 replies
  • 1 likes
  • 761 Views
  • 1 replies
  • 1 likes

new layout I don't have back (previous song button)

PlanPremiumCountryPolandDevice(PX5 Car unit)Operating System(Android 10) My Question or IssueHello In old layout I have home library etc on the bottom and all works great. Now its move to the left and I don't have previous song button. How to change ...

  • Casual Listener
  • Plan Premium Country Poland Device (PX5 Car unit) Operating System (Android 10)   My Question or Issue Hello In old layout I have home library etc on the bottom and all works grea...
  • daniat55
  • Visitor
  • 750 Views
  • 2 replies
  • 2 likes
  • 750 Views
  • 2 replies
  • 2 likes

Superuser Contribution Premium - Accidentally disliked song in Daily Mix

I know many others have had issues with it, but I was wondering if Spotify's developers have implemented any solutions yet? Everything I've found seemed to be from last year.

  • Casual Listener
  • I know many others have had issues with it, but I was wondering if Spotify's developers have implemented any solutions yet? Everything I've found seemed to be from last year.
  • Mihail
  • Spotify Legend
  • 1161 Views
  • 4 replies
  • 1 likes
  • 1161 Views
  • 4 replies
  • 1 likes

Chromebook SD storage option not visible

Asus Chromebook Flip C433 with latest Chrome OS. Have Premium Plan Spotify subscription. My Question or Issue I can no longer see the option to use the SD card or internal memory under the Other setting in Spotify. This worked the first time however,...

  • Casual Listener
  • Asus Chromebook Flip C433 with latest Chrome OS.  Have Premium Plan Spotify subscription.   My Question or Issue   I can no longer see the option to use the SD card or interna...
  • HairyHippy
  • Casual Listener
  • 705 Views
  • 1 replies
  • 1 likes
  • chromebook
    sd card
    storage
  • 705 Views
  • 1 replies
  • 1 likes

Superuser Contribution Bluetooth problem music playback

if you get a call while streaming audio to a Bluetooth headset or in another device, like stereocar, speaker, music stops as expected, but then playback fails after the call has been ended. You need to reboot in most cases in order to get back music ...

  • Casual Listener
  •     if you get a call while streaming audio to a Bluetooth headset or in another device, like stereocar, speaker, music stops as expected, but then playback fails after the call has been...
  • Mario
  • Spotify Legend
  • 1132 Views
  • 3 replies
  • 2 likes
  • 1132 Views
  • 3 replies
  • 2 likes

Superuser Contribution Poor Audio Quality When Using Wired Headphones

PlanPremiumCountryUnited StatesDeviceNokia 7.2Operating SystemAndroid 9/10Spotify App Version8.5.57.1164 My Question or IssueI have been experiencing an intermittent issue with the audio quality from Spotify. Initially I thought it was an issue with ...

  • Visitor
  • Plan Premium Country United States Device Nokia 7.2 Operating System Android 9/10 Spotify App Version 8.5.57.1164   My Question or Issue I have been experiencing an intermittent issu...
  • Mario
  • Spotify Legend
  • 1113 Views
  • 4 replies
  • 0 likes
  • 1113 Views
  • 4 replies
  • 0 likes

Can't play music if bad network

PlanPremiumCountryFranceDeviceXiaomi Redmi Note 5 ProOperating SystemAndroid 9 - MIUI 11 My Question or IssueSituation :- When network (mobile provider or WiFi) is good, Spotify is good. When no network (or Airplane mode), Spotify is good also (obvio...

  • Casual Listener
  • Plan Premium Country France Device Xiaomi Redmi Note 5 Pro Operating System Android 9 - MIUI 11   My Question or Issue Situation : - When network (mobile provider or WiFi) is good, Sp...
  • 356 Views
  • 0 replies
  • 0 likes
  • 356 Views
  • 0 replies
  • 0 likes

Whole phone freezes when Spotify is downloading

PlanPremiumCountryFranceDeviceXiaomi Redmi Note 5 ProOperating SystemAndroid 9 - MIUI 11 My Question or IssueSince a while now, I've been having regular issues when starting Spotify on my android smartphone. Behavior when it happens :- When Spotify s...

  • Casual Listener
  • Plan Premium Country France Device Xiaomi Redmi Note 5 Pro Operating System Android 9 - MIUI 11   My Question or Issue Since a while now, I've been having regular issues when starting ...
  • 224 Views
  • 0 replies
  • 0 likes
  • 224 Views
  • 0 replies
  • 0 likes

Superuser Contribution Won´t play audio on BMW i3

I recently bought a Xiaomi Mi Note 10 ( running Andriod 9) and when I connect to my BMW i3 with Bluetooth I don’t get any sound when playing Spotify.It works with other apps such as Youtube, Acast etc. The settings for “audio” is ON. As soon as I try...

  • Casual Listener
  • I recently bought a Xiaomi Mi Note 10 ( running Andriod 9) and when I connect to my BMW i3 with Bluetooth I don’t get any sound when playing Spotify. It works with other apps such as Youtube, A...
  • Mihail
  • Spotify Legend
  • 1432 Views
  • 3 replies
  • 0 likes
  • 1432 Views
  • 3 replies
  • 0 likes

Discover weekly and Release Radar not available in India

PlanPremiumCountryIndiaDeviceRealme 2 ProOperating SystemAndroid OreoMy Question or IssueIt's been awhile since Spotify launched in India but still its most important and best features like Discover Weekly, Release Radar and Stations are not availabl...

  • Newbie
  • Plan Premium Country India Device Realme 2 Pro Operating System Android Oreo My Question or Issue It's been awhile since Spotify launched in India but still its most important and best featu...
  • osornios
  • Spotify Star
  • 819 Views
  • 2 replies
  • 4 likes
  • Discover weekly and Release Radar not available in India
  • 819 Views
  • 2 replies
  • 4 likes

Superuser Contribution Chromecast default device/Android

Wondering why spotify can't set a default device to play too? ie when I am at home, and start spotify, EITHER, I shoud be able to set my Chromecast as the default device, or spotify should just fire up connected to the last connected device.Have seen...

  • Regular
  • Wondering why spotify can't set a default device to play too? ie when I am at home, and start spotify, EITHER, I shoud be able to set my Chromecast as the default device, or spotify should just fire ...
  • Alex
  • Spotify Legend
  • 1446 Views
  • 2 replies
  • 14 likes
  • 1446 Views
  • 2 replies
  • 14 likes

Superuser Contribution Download individual songs

It is no longer possible to download an individual song from an album unless it is already on a playlist???! This is unacceptable!!!

  • Visitor
  • It is no longer possible to download an individual song from an album unless it is already on a playlist???! This is unacceptable!!!  
  • Ver
  • Spotify Legend
  • 992 Views
  • 2 replies
  • 11 likes
  • 992 Views
  • 2 replies
  • 11 likes

If I connect my phone to Bluetooth, it reshuffles the playlist

PlanPremiumCountryUSADeviceSamsung A11Operating SystemAndroid My Question or IssueIf I connect my phone to any Bluetooth device, it reshuffles the playlist and skips the current song. If I'm listening to an individual song (outside of a playlist), a ...

  • Roadie
  •   Plan Premium Country USA Device Samsung A11 Operating System Android   My Question or Issue If I connect my phone to any Bluetooth device, it reshuffles the playlist and skips ...
  • 248 Views
  • 0 replies
  • 0 likes
  • 248 Views
  • 0 replies
  • 0 likes

Watch Joe Rogan Podcast Full Screen on Android App

How can I watch the Joe Rogan video podcast in full screen on the Android app?

  • Visitor
  • How can I watch the Joe Rogan video podcast in full screen on the Android app?
  • osornios
  • Spotify Star
  • 1967 Views
  • 2 replies
  • 2 likes
  • 1967 Views
  • 2 replies
  • 2 likes

Superuser Contribution Unable to move my storage to SD card

Hello, I have Huawei y5 prime. Have an SD card with lots of free space. Tried to transfer the storage from internal to SD by the guide in the troubleshooting which shown like this:Tap Your Library in the menu at the bottom of the screen.Tap Settings ...

  • Casual Listener
  • Hello, I have Huawei y5 prime.  Have an SD card with lots of free space.  Tried to transfer the storage from internal to SD by the guide in the troubleshooting which shown like this: Ta...
  • Cortybanks
  • Casual Listener
  • 1438 Views
  • 9 replies
  • 1 likes
  • 1438 Views
  • 9 replies
  • 1 likes

App keeps "freezing" - audio information and sound don't match

I have a Huawei P30 pro running Android 9, premium Spotify and I'm in Portugal. Basically, what it says in the title. I've deleted and reinstalled the app and the bug keeps happening. The only temporary solution is closing the app.Example: I'm listen...

  • Casual Listener
  • I have a Huawei P30 pro running Android 9, premium Spotify and I'm in Portugal.   Basically, what it says in the title. I've deleted and reinstalled the app and the bug keeps happening. The on...
  • Beetssuck
  • Casual Listener
  • 1158 Views
  • 5 replies
  • 3 likes
  • 1158 Views
  • 5 replies
  • 3 likes

Superuser Contribution "Liked songs" playlist doesn't contain all my liked songs

PlanPremiumCountryFranceDeviceXiaomi Mi 9Operating SystemAndroid My Question or IssueSo, I got the UI update for the library, and yeah I got mad when I saw it took away from me the ability to shuffle my entire library thanks to the "Songs" tab.From w...

  • Regular
  • Plan Premium Country France Device Xiaomi Mi 9 Operating System Android   My Question or Issue So, I got the UI update for the library, and yeah I got mad when I saw it took away from ...
  • Alex
  • Spotify Legend
  • 18907 Views
  • 27 replies
  • 16 likes
  • 18907 Views
  • 27 replies
  • 16 likes

Superuser Contribution something went wrong search android

android app search displays "something went wrong, try again" error. clearing cache and data did not solve the issue. Latest Spotify app version. Galaxy S7

  • Visitor
  • android app search displays "something went wrong, try again" error. clearing cache and data did not solve the issue. Latest Spotify app version.   Galaxy S7  
  • Alex
  • Spotify Legend
  • 5281 Views
  • 11 replies
  • 4 likes
  • Android
    bug
    Search
    Search Playlist
  • 5281 Views
  • 11 replies
  • 4 likes