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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6352 Views

0 replies

7 likes

  • 6352 Views
  • 0 replies
  • 7 likes

Can't hear Spotify on Nest Mini at 40% volume

PlanFree/PremiumCountry DeviceGoogle Home Nest MiniOperating SystemGoogle Nest My Question or IssueAt 40% volume on Nest Mini, I almost can't hear that music is playing with Spotify. If I increase the volume from 60 to 70%, sound is better but Google...

Newbie

Plan Free/Premium Country   Device Google Home Nest Mini Operating System Google Nest   My Question or Issue At 40% volume on Nest Mini, I almost can't hear that music is playing ...

329 Views

0 replies

1 likes

  • 329 Views
  • 0 replies
  • 1 likes

Superuser Contribution Spotify Crashing on all my Devices (PC & Android)

My Question or IssueHey there! I've been a Spotify subscriber for a year now and I've always had this problem where the app occasionally crashes after ~45 seconds using the app. This happens on ALL my devices (I've tried two computers and an android ...

Casual Listener

My Question or Issue Hey there! I've been a Spotify subscriber for a year now and I've always had this problem where the app occasionally crashes after ~45 seconds using the app. This happens on ALL...

CarlosE

Spotify Legend

2364 Views

7 replies

0 likes

all
Android
Crash
crashing
multiple devices
PC
Spotify
spotify crashing
Windows 10
  • 2364 Views
  • 7 replies
  • 0 likes

App does not wait for SD Card scanning, starts to download to internal storage immediately

PlanPremium (Family) CountryGermany DeviceAll Android devices with SD card slots and support for expanded storage formatting. (In my specific case, an Amazon Kindle Fire HD 8 2018) Operating SystemAndroid 9 (probably also present on Android 7, 8, 10 ...

Newbie

Plan Premium (Family)   Country Germany   Device All Android devices with SD card slots and support for expanded storage formatting. (In my specific case, an Amazon Kindle Fire HD 8 ...

374 Views

0 replies

1 likes

bug
downloads
  • 374 Views
  • 0 replies
  • 1 likes

Superuser Contribution Spotify code resulting in linking the whole album, not the song the code belongs to

Basically as the title says, I printed out some codes of my favourite songs as some kind of DIY, but many of them are from the same album. They all just link me to the album, not to the songs they should be linking me to. All the codes are unique so ...

Casual Listener

Basically as the title says, I printed out some codes of my favourite songs as some kind of DIY, but many of them are from the same album. They all just link me to the album, not to the songs they sh...

Davidpowerslb

Casual Listener

3776 Views

10 replies

1 likes

  • 3776 Views
  • 10 replies
  • 1 likes

Watch Joe Rogan Podcast Full Screen on Android App

How can I watch the Joe Rogan video podcast in full screen on the Android app?

Visitor

How can I watch the Joe Rogan video podcast in full screen on the Android app?

osornios

Spotify Star

2136 Views

2 replies

2 likes

  • 2136 Views
  • 2 replies
  • 2 likes

Superuser Contribution Podcast availability in Russia

When will podcasts be made available in Russia?This is something that has been suggested and nothing has been done yet. So if any spotify employee responds to this, please don't say to make an idea and vote on it. Just please answer my question if th...

Casual Listener

When will podcasts be made available in Russia? This is something that has been suggested and nothing has been done yet. So if any spotify employee responds to this, please don't say to make an idea...

EazyE2

Casual Listener

4894 Views

2 replies

27 likes

  • 4894 Views
  • 2 replies
  • 27 likes

Superuser Contribution Spotify pauses during a specific song

PlanFreeCountryUnited StatesDeviceSamsung Galaxy a10eOperating SystemAndroidMy Question or IssueSpotify keeps pausing or crashing altogether when a song is played. Specifically, 2:05 of the song Trespass by Monsta X. It's been doing this for about th...

Casual Listener

Plan Free Country United States Device Samsung Galaxy a10e Operating System Android My Question or Issue Spotify keeps pausing or crashing altogether when a song is played. Specifically, 2:0...

Ivan

Spotify Legend

428 Views

1 replies

1 likes

  • 428 Views
  • 1 replies
  • 1 likes

Superuser Contribution Songs keep skipping but not pausing?

PlanPremiumCountryUSADevicePixel 4aOperating SystemAndroid 11 My Question or IssueSo whenever I play songs they tend to stop for a while and then resume? especially when my phone is turned off but it doesnt say that theyre paused. an example is when ...

Visitor

Plan Premium Country USA Device Pixel 4a Operating System Android 11   My Question or Issue So whenever I play songs they tend to stop for a while and then resume? especially when my p...

Mario

Spotify Legend

373 Views

1 replies

0 likes

  • 373 Views
  • 1 replies
  • 0 likes

Superuser Contribution Car view doesn't start automatically

PlanPremium Country Lithuania DeviceBMW Android multimedia Operating SystemAndroid 9 My Question or IssueHello, I'm not connecting spotify via bluetooth I installed it to BMW android multimedia and design was changed to not comfortable (song and butt...

Casual Listener

Plan Premium   Country  Lithuania   Device BMW Android multimedia   Operating System Android 9   My Question or Issue Hello, I'm not connecting spotify via bluet...

Remmie63

Regular

5937 Views

10 replies

0 likes

  • 5937 Views
  • 10 replies
  • 0 likes

Superuser Contribution Samsung S20 Plus, cannot play Spotify in background.

PlanPremiumCountryPhilippinesDevice(Samsung S20 plus.)Operating SystemAndroid 10, One UI 2.5 My Question or Issue Spotify shuts down a few seconds after lock screen. App is set to run in background already.

Visitor

Plan Premium Country Philippines Device (Samsung S20 plus.) Operating System Android 10, One UI 2.5    My Question or Issue   Spotify shuts down a few seconds after lock scr...

Mihail

Spotify Legend

5198 Views

1 replies

0 likes

Background Play
Samsung S20 Plus
  • 5198 Views
  • 1 replies
  • 0 likes

Playing Downloaded Playlists in Car Head Unit

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSpotify (Premium) on my desktop PC running Windows 10 and in my car's head unit that has Andr...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Spotify...

416 Views

0 replies

0 likes

  • 416 Views
  • 0 replies
  • 0 likes

Superuser Contribution Пропали альбомы

None of the information below is required. However, the more you provide, the easier it will be for us to try to help. Premium plan Country Russia SONY G8342 device Android 9 operating system My question or problemThe albums added to my favorite have...

Visitor

None of the information below is required. However, the more you provide, the easier it will be for us to try to help.   Premium plan   Country Russia   SONY G8342 device  ...

Elena

Moderator

322 Views

1 replies

0 likes

  • 322 Views
  • 1 replies
  • 0 likes

Superuser Contribution watch ads, get 30min, well, only 15min

PlanFreeUnited States Device(Google Pixel 2)Operating System(Android 10) My Question or IssueWhile listening heard the "tap here for 30min ad-free listening", so did that and watched the ads, and noted the time when the music began. About 15min later...

Casual Listener

Plan Free United States   Device (Google Pixel 2) Operating System (Android 10)   My Question or Issue While listening heard the "tap here for 30min ad-free listening", so di...

Xenia

Moderator

356 Views

1 replies

0 likes

  • 356 Views
  • 1 replies
  • 0 likes

Superuser Contribution Group Session is off-beat between listeners

Really great Spotify recently got the Group Session for multiple listening devices! However the music is differently synchronized between the devices making them off-beat.Running together - steps are off-beat.Dancing together - stepping on eachother'...

Gig Goer

Really great Spotify recently got the Group Session for multiple listening devices! However the music is differently synchronized between the devices making them off-beat. Running together - ...

Kpears189

Visitor

22122 Views

16 replies

3 likes

  • 22122 Views
  • 16 replies
  • 3 likes

App keeps "freezing" - audio information and sound don't match

I have a Huawei P30 pro running Android 9, premium Spotify and I'm in Portugal. Basically, what it says in the title. I've deleted and reinstalled the app and the bug keeps happening. The only temporary solution is closing the app.Example: I'm listen...

Casual Listener

I have a Huawei P30 pro running Android 9, premium Spotify and I'm in Portugal.   Basically, what it says in the title. I've deleted and reinstalled the app and the bug keeps happening. The on...

Beetssuck

Casual Listener

1586 Views

5 replies

3 likes

  • 1586 Views
  • 5 replies
  • 3 likes

Superuser Contribution Mobile Android volume button controls Spotify Connect instead of phone's media volume

PlanPremium DeviceHuawei, Samsung, OnePlus Operating SystemAndroid 10Spotify version 8.5.74.834Harman Kardon Towers with Google Assistent and Spotify My Question or IssueNormally the volume buttons on my Android phone control the media volume of vide...

Visitor

Plan Premium   Device Huawei, Samsung, OnePlus   Operating System Android 10 Spotify version 8.5.74.834 Harman Kardon Towers with Google Assistent and Spotify   My Question ...

xa_go

Visitor

22736 Views

40 replies

11 likes

Android
Casting
Google Home
Mobile
volume
  • 22736 Views
  • 40 replies
  • 11 likes

Superuser Contribution Lyrics won't show

My question or issue: So, my app is up to date, my operating system and device too. But I still don't have the lyrics part. I have a friend who has the same kind of phone I do, and she has lyrics. same version. But it doesn't even show for me. I've t...

Newbie

My question or issue:  So, my app is up to date, my operating system and device too. But I still don't have the lyrics part. I have a friend who has the same kind of phone I do, and she has lyr...

Elena

Moderator

376 Views

1 replies

0 likes

  • 376 Views
  • 1 replies
  • 0 likes

Superuser Contribution REDMI NOTE 9 PRO SPOTIFY VERY SLOW/NOT RESPONDING

PlanPremiumCountryPhilippines DeviceRedmi note 9 pro Operating SystemAndroid 10 My Question or IssueMy spotify is very slow and sometimes not responding on my Redmi note 9 pro even when it's offline. And it takes too long to open. How do you fix this...

Visitor

Plan Premium Country Philippines   Device Redmi note 9 pro   Operating System Android 10   My Question or Issue My spotify is very slow and sometimes not responding on my...

Alex

Spotify Legend

2762 Views

3 replies

0 likes

  • 2762 Views
  • 3 replies
  • 0 likes

Superuser Contribution connect button next to play button?

A couple of days ago, I saw and was able to click on a really useful new 'connect' button on the now playing section at the bottom of the app, next to the like and the play buttons. And then it disappeared! Where did it go?? It looked like this: Plan...

Casual Listener

A couple of days ago, I saw and was able to click on a really useful new 'connect' button on the now playing section at the bottom of the app, next to the like and the play buttons. And then it disap...

Elena

Moderator

513 Views

1 replies

0 likes

  • 513 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution "e" before song title

I've noticed that if I'm not online, sings that I've downloaded to playlists that start with an e, don't play?PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My ...

Regular

I've noticed that if I'm not online, sings that I've downloaded to playlists that start with an e, don't play? Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro l...

Ver

Spotify Legend

2812 Views

5 replies

0 likes

Other
  • 2812 Views
  • 5 replies
  • 0 likes