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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

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  • Daniel
  • Community Legend
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  • 11 replies
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  • Android
    Guide
    Troubleshooting
  • 842709 Views
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Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 14281 Views
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  • 14281 Views
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Saving an Album

PlanPremiumCountryUKDeviceSamsung S8, Samusng Tablet A6, PCOperating SystemWindows 10 My Question or IssueIn the past I have saved full Almums to "Albums", this is logical to me. I also have "Playlists" in Playlists. Now I cant seem to save an Album ...

  • Visitor
  • Plan Premium Country UK Device Samsung S8, Samusng Tablet A6, PC Operating System Windows 10   My Question or Issue In the past I have saved full Almums to "Albums", this is logical to...
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I can`t create a new playlist / ich kann keine neue Playlist erstellen

I write the name and push the button create, but it doesn`t work?Can anyone help me?Ich drücke neue Liste, gebe den Namen ein, drücke erstellen. Danach ist der Button auch nicht mehr hinterlegt zum Betätigen aber das Fenster geht nicht weg und die Li...

  • Newbie
  • I write the name and push the button create, but it doesn`t work? Can anyone help me? Ich drücke neue Liste, gebe den Namen ein, drücke erstellen. Danach ist der Button auch nicht mehr hinterlegt...
  • Stan33
  • Casual Listener
  • 392 Views
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  • 392 Views
  • 4 replies
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Can't unhide songs without hearting them

PlanPremiumCountryUSADevice(Galaxy s10e)Operating System(Android 9) My Question or IssueHi, not sure if this has been asked before but for some reason I can't unhide songs without hearting it. If I go to the hidden content list, tap the red hide butt...

  • Newbie
  • Plan Premium Country USA Device (Galaxy s10e) Operating System (Android 9)   My Question or Issue Hi, not sure if this has been asked before but for some reason I can't unhide songs wi...
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  • Hidden songs
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Bluetooth headphones not playing audio even when connected

bluetooth headphones connected to device with no problems headphones playing audio with in other apps but not within spotify it seems to want to default to the speakers on my tablet and not the headphones, even though it gives me the option to turn t...

  • Visitor
  • bluetooth headphones connected to device with no problems headphones playing audio with in other apps but not within spotify it seems to want to default to the speakers on my tablet and not the headp...
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  • 312 Views
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Music stops on Chromecast when I turn my Smartphone on

PlanPremiumCountryGermanyDeviceOnePlus 5Operating SystemAndroid 9 My Question or IssueHI, the music stops on Chromecast when I turn my Smartphone on. I get the speech message (German) over chrome cast "Die Wiedergabe wurde gestoppt, weil Spotify auf ...

  • Casual Listener
  • Plan Premium Country Germany Device OnePlus 5 Operating System Android 9   My Question or Issue HI, the music stops on Chromecast when I turn my Smartphone on. I get the speech message...
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  • 122 Views
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Wrong Elapsed Time

PlanPremiumOperating SystemHappens on literally everything my account is connected to, phone, computer, firestick My Question or IssueSomethings wrong with my elapsed time on everything I play. It shows everything as being shorter then it actually is...

  • Casual Listener
  • Plan Premium Operating System Happens on literally everything my account is connected to, phone, computer, firestick   My Question or Issue Somethings wrong with my elapsed time on everyth...
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  • 299 Views
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Spotify issue with Android Auto

PlanPremiumCountryItaly DeviceGoogle Pixel 3aOperating SystemAndroid 10 Hi, since a couple of week when I connect the device throuth Andorid Auto everything seems to be OK but when I select Spotify, the app on the car screen doesn't work. I cannot ch...

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  • Plan Premium Country Italy   Device Google Pixel 3a Operating System Android 10   Hi, since a couple of week when I connect the device throuth Andorid Auto everything seems to be ...
  • ldice
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  • 438 Views
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  • 438 Views
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Solved!! Playlist Folders

PlanPremiumCountryUSA DeviceSamsung Galaxy S10 My Question or IssueFor years Spotify has ordered my playlist folders in the order that I've made them, newest on top. A couple months ago, I think, they automagically re-ordered themselves on my phone. ...

  • Regular
  • Plan Premium Country USA   Device Samsung Galaxy S10   My Question or Issue For years Spotify has ordered my playlist folders in the order that I've made them, newest on top. ...
  • msquicc
  • Regular
  • 313 Views
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  • 313 Views
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No Connection on WiFi or Mobile Data

Plan - PremiumCountry - USADevice - Pixel 2 XLOperating System - Android 8.1.0 (Kernel 4.4.88)Spotify version - 8.5.31.676 (Installed from Play Store)My Issue:The Spotify app hasn't been able to connect in months. This issue is independent of the pho...

  • Visitor
  • Plan - Premium Country - USA Device - Pixel 2 XL Operating System - Android 8.1.0 (Kernel 4.4.88) Spotify version - 8.5.31.676 (Installed from Play Store) My Issue: The Spotify app hasn't bee...
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Android Samsung Note 9 shows connecting when using the Kenwood Spotify or Pandora apps.

Hi - Premium UserCountry - U.S.Device - Samsung Galaxy Note 9Operating System -Android 9 Pie The screen only displays 'Connecting' when trying to use either of the Spotify or Pandora applications on the head unit.I have a Kenwood DDX375BT that until ...

  • Casual Listener
  • Hi -   Premium User Country - U.S. Device - Samsung Galaxy Note 9 Operating System -Android 9 Pie   The screen only displays 'Connecting' when trying to use either of the Spotif...
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Albums are repeated in artist page

Videohttps://photos.app.goo.gl/NqK88vTqieHvNthB8 PlanPremiumCountryJordanDeviceOnePlus 5TOperating SystemAndroid 9 (OxygenOS 9.0.9)

  • Newbie
  • Video https://photos.app.goo.gl/NqK88vTqieHvNthB8   Plan Premium Country Jordan Device OnePlus 5T Operating System Android 9 (OxygenOS 9.0.9)  
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Specific song are completely distorted when I download them

DeviceSony Xperia E5Operating SystemAndroid 6.0 Marshmallow My Question or IssueSo I'm having the weirdest issue with Spotify on my phone. Everything used to work perfectly fine up until a few days ago, when I noticed that some tracks in my downloade...

  • Casual Listener
  • Device Sony Xperia E5 Operating System Android 6.0 Marshmallow   My Question or Issue So I'm having the weirdest issue with Spotify on my phone. Everything used to work perfectly fine up u...
  • Conny123
  • Regular
  • 1551 Views
  • 9 replies
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  • 1551 Views
  • 9 replies
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when my phone connect with my car it doest play automaticly

PlanPremiumCountrynederlandDeviceoneplus 7t pro mclaren Operating Systemandroid 10 My Question or IssueI had at first a samsung s8 and when it connected to my car and i wanted to play music i touched the screen and it played music from the spotify ap...

  • Newbie
  •   Plan Premium Country nederland Device oneplus 7t pro mclaren  Operating System android 10   My Question or Issue I had at first a samsung s8 and when it connected to my ca...
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  • 234 Views
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Solved!! Latest update breaks playlist ordering

PlanPremiumCountryUSDevicePixel 2Operating SystemAndroid My Question or IssueThe latet app update totally breaks any playlist ordering that existed prior to the update. I had all of my playlists sorted alphabetically (which is still the case on the d...

  • Casual Listener
  • Plan Premium Country US Device Pixel 2 Operating System Android   My Question or Issue The latet app update totally breaks any playlist ordering that existed prior to the update. ...
  • channesw
  • Casual Listener
  • 3031 Views
  • 6 replies
  • 3 likes
  • Android
    playlist sorting
    Playlists
    sorting
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Connect with Alexa doesn't work after minimizing the Spotify app

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy 9Operating SystemAndroid My Question or IssueI have an Alexa hooked up to speakers in my living room, which I use to play music with Spotify connect. Using my phone to change the music works until I...

  • Casual Listener
  • Plan Premium Country United States Device Samsung Galaxy 9 Operating System Android   My Question or Issue I have an Alexa hooked up to speakers in my living room, which I use to play ...
  • trewghil
  • Casual Listener
  • 346 Views
  • 1 replies
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  • 346 Views
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Keeps downloading songs even though I delete them

PlanPremiumCountryUnited StatesDeviceLG G7 ThinQOperating SystemAndroid My Question or IssueI have deleted the songs and albums multiple times but the app keeps re-liking and re-downloading them. I have removed every liked artist, album, and song to ...

  • Visitor
  • Plan Premium Country United States Device LG G7 ThinQ Operating System Android   My Question or Issue I have deleted the songs and albums multiple times but the app keeps re-liking and...
  • BrandyBeans
  • Visitor
  • 499 Views
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  • 499 Views
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lyrics not showing

PlanPremiumCountryIndonesia DeviceSamsung Galaxy S7 EdgeOperating SystemAndroid Oreo 8.0 My Question or IssueI see that a new feature of lyrics has been added to Spotify but I can't see any lyrics on it. How do I fix this? By the way, thank you SOO m...

  • Casual Listener
  • Plan Premium Country Indonesia   Device Samsung Galaxy S7 Edge Operating System Android Oreo 8.0   My Question or Issue I see that a new feature of lyrics has been added to Spoti...
  • Luan
  • Spotify Star
  • 490 Views
  • 3 replies
  • 0 likes
  • 490 Views
  • 3 replies
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Music stops and starts during playing.

PlanPremiumCountryNorwayDeviceSamsung s8 and samsung s10Operating SystemAndroid Oreo My Question or IssueThe music stops and starts, and stop en starts, during playing music while the phone is not aktive in use. If i hold the phone and use it, it pla...

  • Newbie
  •   Plan Premium Country Norway Device Samsung s8 and samsung s10 Operating System Android Oreo   My Question or Issue The music stops and starts, and stop en starts, during p...
  • Luan
  • Spotify Star
  • 459 Views
  • 7 replies
  • 2 likes
  • 459 Views
  • 7 replies
  • 2 likes

Latest Android update (8 Nov 2019) causing phone to crash and downloads disappear.

Plan Premium DeviceMoto G6 Operating SystemAndroid 9 IssueSince the last update (8th November 2019) when regularly using Spotify my phone has randomly crashed. Upon restarting all downloads are gone and Spotify will try an re-download. I am using an ...

  • Casual Listener
  • Plan  Premium   Device Moto G6   Operating System Android 9   Issue Since the last update (8th November 2019) when regularly using Spotify my phone has randomly crashed....
  • 185 Views
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  • 185 Views
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unable to stop following playlist

PlanPremiumCountryTaiwanDevicePixel 3Operating SystemAndroid 10My Question or Issuesince i clicked a song of the playlistit force me to follow and download the playlisteverytime when i try to stop following the playlist and delete these downloaded so...

  • Visitor
  • Plan Premium Country Taiwan Device Pixel 3 Operating System Android 10 My Question or Issue since i clicked a song of the playlist it force me to follow and download the playlist ever...
  • 145 Views
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  • 145 Views
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