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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5228 Views

0 replies

6 likes

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Superuser Contribution Can't see the lyrics

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

CarlosE

Spotify Legend

446 Views

1 replies

0 likes

lyrics
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Solved!!Superuser Contribution My Spotify Refuses to Load In Any Artist Pages

PlanFreeCountryUnited KingdomDeviceSamsung Galaxy S7+Operating SystemAndroid 11 My Question or IssueTo sum it up: ever since I've switched from a Huawei Mediapad to a Samsung Galaxy S7+, Spotify has been refusing to load in any artist pages at all. I...

Regular

Plan Free Country United Kingdom Device Samsung Galaxy S7+ Operating System Android 11   My Question or Issue To sum it up: ever since I've switched from a Huawei Mediapad to a Samsung...

CarlosE

Spotify Legend

895 Views

8 replies

0 likes

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  • 8 replies
  • 0 likes

[Android][Other] Something went wrong

Spoiler (Highlight to read)JjJjKo$omko ya welad el 3ar$ Bey2oli something went wrong Ya sherka 5awwwalaat mesh 3aref adfa3Thanks

Visitor

Jj Ko$omko ya welad el 3ar$  Bey2oli something went wrong  Ya sherka 5awwwalaat mesh 3aref adfa3 Thanks

248 Views

0 replies

0 likes

Android
Other
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Superuser Contribution Android Auto Phone as display, Bluetooth controls not working

PlanPremiumCountryUnited KingdomDeviceXiaomi Mi8, Pixel 4a (5G)Operating SystemAndroid 10, Android 11 My Question or IssueOn my previous and new phone, the Bluetooth controls will not work, only volume. Play/pause, skip forward and back will not work...

Casual Listener

Plan Premium Country United Kingdom Device Xiaomi Mi8, Pixel 4a (5G) Operating System Android 10, Android 11   My Question or Issue On my previous and new phone, the Bluetooth controls...

Novy

Moderator

793 Views

3 replies

0 likes

android auto
bluetooth
Media Controls as
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  • 3 replies
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Solved!!Superuser Contribution App on Android Device Not Loading Properly Most Times

PlanDuo/ PremiumCountryNorth AmericaDeviceSamsung Galaxy S20+Operating SystemAndroid 11 My Question or IssueI've noticed that in the last 6 months or so that the Spotify App has become increasingly difficult to load/play music properly. Just this mor...

Regular

Plan Duo/ Premium Country North America Device Samsung Galaxy S20+ Operating System Android 11   My Question or Issue I've noticed that in the last 6 months or so that the Spotify App ...

slang7777

Regular

2502 Views

11 replies

0 likes

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  • 11 replies
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Solved!!Superuser Contribution [huawei y6 2019] Music stops playing when phone screen is locked

PlanPremiumCountryGermany Device(huawei y6 2019)Operating System(Android) My Question or IssueThreadtitle say all. Please help. I need Music on my Way's

Visitor

Plan Premium Country Germany   Device (huawei y6 2019) Operating System (Android)   My Question or Issue Threadtitle say all. Please help. I need Music on my Way's

Mihail

Spotify Legend

6861 Views

4 replies

2 likes

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  • 2 likes

2 different devices

Playlists in different order on different devices. I use 2 phones to listenIPhone 8 and S7 edge Use laptop to re order the playlists Laptop shows playlists in same order as IPhone but the galaxy phone has playlists in a different order and some old p...

Casual Listener

Playlists in different order on different devices.   I use 2 phones to listen IPhone 8 and S7 edge   Use laptop to re order the playlists   Laptop shows playlists in same order ...

Emilia_8

Community Legend

361 Views

1 replies

0 likes

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Superuser Contribution Why can people who were in my group session now view my secret playlists ?

PlanPremium for StudentsCountryIndiaDeviceHonor Play (2018)Operating SystemAndroid 9 Pie My Question or IssueI started a group session with a friend and played songs from a secret playlist I made. As far as I know, Spotify only shows them the song na...

Visitor

Plan Premium for Students Country India Device Honor Play (2018) Operating System Android 9 Pie   My Question or Issue I started a group session with a friend and played songs from a s...

Mihail

Spotify Legend

1532 Views

1 replies

0 likes

Group Session
Premium for Students
secret playlists
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Superuser Contribution Current song is not whats playing, now playing is stuck on a different track. This was supposedly fi

Current song is not whats playing, now playing is stuck on a different track. This was supposedly fixed but not on my phone. Updated app today, not helping. Galaxy S7. PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)O...

Newbie

Current song is not whats playing, now playing is stuck on a different track. This was supposedly fixed but not on my phone. Updated app today, not helping. Galaxy S7.        ...

Ivan

Spotify Legend

437 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Hidden songs lost after reinstall

After a reinstall, i have now lost all the songs I had hidden. Very annoying, as I had taken a long time to trim down hundreds of albums so i didnt have to listen songs i didn't like. How do I bring back hidden songs? Twice Spotify has done this, fir...

Regular

After a reinstall, i have now lost all the songs I had hidden. Very annoying, as I had taken a long time to trim down hundreds of albums so i didnt have to listen songs i didn't like. How do I bring ...

Novy

Moderator

711 Views

3 replies

0 likes

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Superuser Contribution Playing songs

I have a free plan, my device is a Huawei p30 lite and operating system is EMUI 10.0.0, Android version is 10. When I play a song on Spotify, it changes to another song that is not in queue or I the Playlist I'm playing. It plays a song from another ...

Visitor

I have a free plan, my device is a Huawei p30 lite and operating system is EMUI 10.0.0, Android version is 10. When I play a song on Spotify, it changes to another song that is not in queue or I the ...

CarlosE

Spotify Legend

333 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Superuser Contribution Lost all hidden songs

PlanPremium TrialCountryUSADeviceLG V30 and nVidia sheild tabletOperating System(Android 9 & 8 ) My Question or IssueI mostly listen to "Spotify made" playlists or Artist radio playlists. I often will listen to one on repeat all day. I like songs i l...

Regular

Plan Premium Trial Country USA Device LG V30 and nVidia sheild tablet Operating System (Android 9 & 8 )   My Question or Issue I mostly listen to "Spotify made" playlists or Artist...

simpo1000000

Regular

1455 Views

10 replies

1 likes

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  • 10 replies
  • 1 likes

Superuser Contribution Unable To Play Songs

PlanFreeCountryPhilippines My Question or Issue I am unable to play any songs on my android phone, everytime I try to play a song, it's stuck on 0:00 which makes me unable to listen to music. I tried restarting the app, reinstalling the app and resta...

Regular

Plan Free Country Philippines   My Question or Issue   I am unable to play any songs on my android phone, everytime I try to play a song, it's stuck on 0:00 which makes me unable to ...

CarlosE

Spotify Legend

1085 Views

9 replies

0 likes

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  • 9 replies
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[Android][Other] Constant Crashing

On both my Galaxy S9 and my Windows 10 PC Spotify crashes after roughly 2 to 3 minutes. It doesn't matter if a song is playing or not the app will just crash. This happens roughly once every few days and the only solution is to completely uninstall a...

Newbie

On both my Galaxy S9 and my Windows 10 PC Spotify crashes after roughly 2 to 3 minutes. It doesn't matter if a song is playing or not the app will just crash. This happens roughly once every few days...

289 Views

0 replies

0 likes

Android
Other
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Superuser Contribution Spotify has removed the option to listen to songs of a selected artist in your own playlists

PlanPremiumCountryUKDeviceSamsung Galaxy S21Operating SystemAndroid Oreo My Question or IssuePreviously in my library of playlists, I could search for an artist, and shuffle those songs of theirs in my pre-created playlist. For example, I have severa...

Newbie

  Plan Premium Country UK Device Samsung Galaxy S21 Operating System Android Oreo   My Question or Issue Previously in my library of playlists, I could search for an artist,...

Mario

Spotify Legend

530 Views

1 replies

0 likes

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Superuser Contribution Not getting the option to watch an ad for 30 minutes of uninterrupted listening

PlanFreeCountryIndiaDeviceNokia 7.1Operating SystemAndroid 10 My Question or IssueI used to get the option to watch an ad for 30 minutes of ad-free music but now 2 to 3 ads are played after just 3 songs.

Regular

Plan Free Country India Device Nokia 7.1 Operating System Android 10   My Question or Issue I used to get the option to watch an ad for 30 minutes of ad-free music but now 2 to 3 ads a...

Ivan

Spotify Legend

2381 Views

15 replies

0 likes

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Superuser Contribution Artist profile is cropped to the left

PlanPremiumCountryMexicoDeviceMoto g(7) plusOperating SystemAndroidIssue:For some reason the profile picture of all my artists main page appears to be cropped to the left, leaving a black bar in their place.II already logged out and uninstalled the a...

Casual Listener

Plan Premium Country Mexico Device Moto g(7) plus Operating System Android Issue: For some reason the profile picture of all my artists main page appears to be cropped to the left, leaving ...

Mario

Spotify Legend

359 Views

1 replies

0 likes

"Artists page"
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Superuser Contribution How will I know it's fixed?

PlanPremiumCountryAustraliaDeviceSamsung Galaxy S10Operating SystemAndroid My Question or IssueThere is already several posts on here about my particular issue which is steering wheel buttons not working while android auto is open. I have complained ...

Regular

Plan Premium Country Australia Device Samsung Galaxy S10 Operating System Android   My Question or Issue There is already several posts on here about my particular issue which is steer...

Ivan

Spotify Legend

928 Views

3 replies

13 likes

  • 928 Views
  • 3 replies
  • 13 likes

Superuser Contribution Music Undownloading

Hi allI've been having an issue with my downloaded music for the past week or so. I download a playlist the night/day before and will go to use it the next day only to come back from work the next day to find my music undownloaded with the playlist a...

Casual Listener

Hi all I've been having an issue with my downloaded music for the past week or so. I download a playlist the night/day before and will go to use it the next day only to come back from work the next ...

Mario

Spotify Legend

508 Views

1 replies

0 likes

  • 508 Views
  • 1 replies
  • 0 likes

Superuser Contribution Please Help Android Now Playing Screen Issues

Country: USADevice: Samsung Galaxy Android Phone I have been a premium level member since about 2012 and am experiencing an issue. The Now Playing screen and bar do not sync with what I am playing and haven't for a couple of weeks now. If I have a so...

Newbie

Country: USA Device: Samsung Galaxy Android Phone   I have been a premium level member since about 2012 and am experiencing an issue.  The Now Playing screen and bar do not sync with wha...

Ivan

Spotify Legend

444 Views

1 replies

0 likes

  • 444 Views
  • 1 replies
  • 0 likes