Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35977 Views
  • 64 replies
  • 25 likes
  • 35977 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874111 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874111 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25573 Views
  • 3 replies
  • 0 likes
  • 25573 Views
  • 3 replies
  • 0 likes

Unable to play some songs I want to listen and download even when I have premium account

PlanPremiumCountryPhilippinesDeviceRealme 5 ProOperating SystemAndroid 10 My Question or IssueI searched some songs I'd like to listen to, however, I can't play them. Like on this album from LM.C artist, I want to play their song titled "Love Song" a...

Screenshot_2020-10-13-18-45-58-80.jpg IMG_20201013_185138.jpg
  • Newbie
  • Plan Premium Country Philippines Device Realme 5 Pro Operating System Android 10   My Question or Issue I searched some songs I'd like to listen to, however, I can't play them. Like on...
  • Emilia_8
  • Community Legend
  • 979 Views
  • 1 replies
  • 0 likes
  • 979 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify App on Android and Bose Home speaker 300

Plan PremiumCountry IrelandDevice Huawei P30 liteOperating System Android 10 My Question or IssueI am having problems playing Spotify Playlists on Bose Home speaker 300. Spotify app does connect to the Bose via WiFi and recognize it as a device, it p...

  • Visitor
  • Plan Premium Country Ireland Device Huawei P30 lite Operating System Android 10   My Question or Issue I am having problems playing Spotify Playlists on Bose Home speaker 300. &...
  • Mihail
  • Spotify Legend
  • 695 Views
  • 1 replies
  • 0 likes
  • Bose Home speaker 300
  • 695 Views
  • 1 replies
  • 0 likes

Superuser Contribution Resource hog, long delay times, random pausing, unresponsive to input.

PlanPremiumCountryUSADeviceGalaxy S20+Operating SystemAndroid 10 My Question or IssueI've been having myriad problems utilizing the Spotify app since installing on this phone. Opening the app takes forever and causes lagging in the OS and other apps....

  • Visitor
  •   Plan Premium Country USA Device Galaxy S20+ Operating System Android 10   My Question or Issue I've been having myriad problems utilizing the Spotify app since installing on th...
  • Elena
  • Moderator
  • 445 Views
  • 1 replies
  • 0 likes
  • Android
  • 445 Views
  • 1 replies
  • 0 likes

Quiet over car Bluetooth

I know there's already countless threads about this all over the internet and I've already read through many of them. I'm making a new thread anyway so the developers know that this is still a problem for many people and it's the reason I'm not going...

  • Casual Listener
  • I know there's already countless threads about this all over the internet and I've already read through many of them. I'm making a new thread anyway so the developers know that this is still a proble...
  • 310 Views
  • 0 replies
  • 0 likes
  • 310 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify pauses and doesn't update current song in Android

PlanPremiumCountryArgentinaDeviceSamsung S8+Operating SystemAndroid 9My Question or Issue I have two issues at the same time that occurs from approx 3 months ago.1- The music stops after playing 10 minutes.2- After this happen, when I play a song on ...

  • Casual Listener
  • Plan Premium Country Argentina Device Samsung S8+ Operating System Android 9 My Question or Issue   I have two issues at the same time that occurs from approx 3 months ago. 1- The mus...
  • Elena
  • Moderator
  • 591 Views
  • 1 replies
  • 0 likes
  • 591 Views
  • 1 replies
  • 0 likes

Superuser Contribution Good morning message doesn't show up

PlanFree/PremiumCountryMéxico DeviceSamsung galaxy A30Operating SystemAndroid Oreo My Question or IssueHello, my home screen doesn't show the good morning/good night message since a couple months ago, my app is updated so i don't know what to do

  • Visitor
  • Plan Free/Premium Country México   Device Samsung galaxy A30 Operating System Android Oreo   My Question or Issue Hello, my home screen doesn't show the good morning/good ni...
  • Jeremy
  • Spotify Legend
  • 749 Views
  • 1 replies
  • 0 likes
  • 749 Views
  • 1 replies
  • 0 likes

[iOS][Other] Update the App Widget to give us Pause/Play/Forward

Recently on iOS 14 an App widget was added, while it is very much appreciated, I feel it's a bit underwhelming.I'd like the ability to Pause/Play, skip ahead, and go backwards when listening to tracks.Why can't we get something similar to the Android...

  • Casual Listener
  • Recently on iOS 14 an App widget was added, while it is very much appreciated, I feel it's a bit underwhelming. I'd like the ability to Pause/Play, skip ahead, and go backwards when listening to t...
  • Billy-J
  • Spotify Star
  • 670 Views
  • 1 replies
  • 1 likes
  • 670 Views
  • 1 replies
  • 1 likes

No shuffle on Discover weekly now playing screen on Android

PlanPremiumCountryAustraliaDeviceSamsung Galaxy 10Operating SystemAndroid 10 My Question or IssueI use The Clock app by Google as my alarm and have it set to play a random song from my Spotify liked songs. This works and is great except this then tur...

  • Casual Listener
  • Plan Premium Country Australia Device Samsung Galaxy 10 Operating System Android 10   My Question or Issue I use The Clock app by Google as my alarm and have it set to play a rand...
  • 248 Views
  • 0 replies
  • 0 likes
  • 248 Views
  • 0 replies
  • 0 likes

Shuffle downloaded and play local songs

PlanPremiumCountryGermanyOperating SystemAndroid 10My Question or IssueI just recently changed from "the big river" and there are two (pretty basic) functions i can't find in the Spotify android app.1.: Just shuffle trough all my downloaded songs. Th...

  • Casual Listener
  • Plan Premium Country Germany Operating System Android 10 My Question or Issue I just recently changed from "the big river" and there are two (pretty basic) functions i can't find in the Spot...
  • luckyN7
  • Casual Listener
  • 582 Views
  • 2 replies
  • 0 likes
  • 582 Views
  • 2 replies
  • 0 likes

Android app deletes all of my downloads.

PlanPremium DuoDeviceMotorola G8 PowerOperating SystemAndroid Oreo My Question or IssueI had well over 8000 songs downloaded on my device, but for some reason Spotify has decided to randomly delete every single one of them. This is the second time it...

  • Music Fan
  • Plan Premium Duo Device Motorola G8 Power Operating System Android Oreo   My Question or Issue I had well over 8000 songs downloaded on my device, but for some reason Spotify has de...
  • 226 Views
  • 0 replies
  • 0 likes
  • 226 Views
  • 0 replies
  • 0 likes

Superuser Contribution Downloading of MP3s to the phone does not work...AGAIN!!!

PlanPremiumCountryCzechiaDeviceSamsung A40Operating SystemAndroid Dear Spotify team,Syncing my phone with my MP3 in laptop does not work. I have tried both wifi and mobile data (downloading allowed) and any time I try to sync it on my phone, the song...

  • Visitor
  • Plan Premium Country Czechia Device Samsung A40 Operating System Android   Dear Spotify team, Syncing my phone with my MP3 in laptop does not work. I have tried both wifi and mobile da...
  • Elena
  • Moderator
  • 319 Views
  • 1 replies
  • 0 likes
  • 319 Views
  • 1 replies
  • 0 likes

'listen on' bug

PlanPremiumCountryThe NetherlandsDeviceOne plus 7TOperating SystemAndroid 10 My Question or IssueWhen pressing Sonos speaker on the 'Listen on' page in the app, there is no response.When Sonos is playing and you want to move music back to the device,...

  • Newbie
  • Plan Premium Country The Netherlands Device One plus 7T Operating System Android 10   My Question or Issue When pressing Sonos speaker on the 'Listen on' page in the app, there is no r...
  • 399 Views
  • 0 replies
  • 0 likes
  • cast
    listen on
  • 399 Views
  • 0 replies
  • 0 likes

Superuser Contribution 2015 Mini Countryman and can't cast Spotify via Bluetooth

PlanPremiumCountryCanadaDeviceGoogle Pixel 2Operating SystemAndroid 11 My Question or IssueI have a 2015 Mini Countryman. I don't have the fancy onboard system. I am able to pair and use my phone via the built in Bluetooth...but I cannot play Spotify...

  • Visitor
  • Plan Premium Country Canada Device Google Pixel 2 Operating System Android 11   My Question or Issue I have a 2015 Mini Countryman. I don't have the fancy onboard system. I am able to ...
  • Mihail
  • Spotify Legend
  • 1856 Views
  • 1 replies
  • 0 likes
  • 1856 Views
  • 1 replies
  • 0 likes

To use the SD card for cache and downloads when it's formatted as Internal Storage

Hi Spotify! I would like to request the feature to use the SD card for cache and downloads when it's formatted as Internal Storage in Android 10 as it's made in YouTube Music. The Spotify app can see only phone's Internal memory which is too low to s...

  • Regular
  • Hi Spotify! I would like to request the feature to use the SD card for cache and downloads when it's formatted as Internal Storage in Android 10 as it's made in YouTube Music. The Spotify app can see...
  • iromanyshyn
  • Regular
  • 718 Views
  • 1 replies
  • 1 likes
  • 718 Views
  • 1 replies
  • 1 likes

Superuser Contribution Lyrics not appearing

PlanPremiumCountryBrazilDeviceOneplus 6TOperating SystemAndroid 10 My Question or IssueThe lyrics update in Brazil has been rolling out for several months and I've updated my app a lot of times but I simply don't get the lyrics feature at all, and I ...

  • Visitor
  • Plan Premium Country Brazil Device Oneplus 6T Operating System Android 10   My Question or Issue The lyrics update in Brazil has been rolling out for several months and I've updated my...
  • Alex
  • Spotify Legend
  • 523 Views
  • 1 replies
  • 2 likes
  • 523 Views
  • 1 replies
  • 2 likes

Superuser Contribution Album added to Home Screen starts playing on a random track

Plan: Premium @ $9.99/mo I'm a software tester, so I'll explain the issue in a way that a developer would expect.Steps to Reproduce1. Navigate to any album2. Tap on the "..." menu3. Tap on 'Add to Home Screen'4. Drag or "ADD AUTOMATICALLY"5. Go to th...

  • Visitor
  • Plan: Premium @ $9.99/mo   I'm a software tester, so I'll explain the issue in a way that a developer would expect. Steps to Reproduce 1. Navigate to any album 2. Tap on the "..." me...
  • Mihail
  • Spotify Legend
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Superuser Contribution Liked songs not showing up on Android app.

PlanFree/PremiumCountry DeviceSamsung Galaxy 10Operating SystemAndroid Oreo, Windows 10 My Question or Issue My liked songs on my desktop app are not synching with my phone app. Ive tried all the reinstallation steps and the issue still persists.

  • Visitor
  • Plan Free/Premium Country   Device Samsung Galaxy 10 Operating System Android Oreo, Windows 10   My Question or Issue   My liked songs on my desktop app are not synchin...
  • Xenia
  • Moderator
  • 454 Views
  • 1 replies
  • 0 likes
  • 454 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Starts Autonomously

Plan PremiumFree/PremiumCountryAustralia Samsung S10+Operating System(iOS 10, Android Oreo, Windows 10,etc.) Android My Question or IssueWhen I pick up my phone each day, very early in the morning, Spotify self starts and plays the same song every ti...

  • Visitor
  • Plan Premium Free/Premium Country Australia  Samsung S10+ Operating System (iOS 10, Android Oreo, Windows 10,etc.) Android   My Question or Issue When I pick up my phone each ...
  • Alex
  • Spotify Legend
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Resolution of album artwork on fullscreen android lockscreen

PlanPremium My Question or IssueWhen listening to spotify the album artwork displays fullscreen behind the widget with controls on my android's lockscreen. It is such low resolution though that it looks terrible. How can I make it maximum resolution ...

  • Casual Listener
  • Plan Premium   My Question or Issue When listening to spotify the album artwork displays fullscreen behind the widget with controls on my android's lockscreen. It is such low resolution thou...
  • Mihail
  • Spotify Legend
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Superuser Contribution Keyboard doesn't open on chromecast

PlanPremiumCountryIsraelDeviceTV, using chromecast on xioami streamerOperating SystemAndroid My Question or IssueHello!I can't search for anything or even log in, because keyboard doesn't open on spotify. It does open on all other apps. I tried resta...

  • Visitor
  •   Plan Premium Country Israel Device TV, using chromecast on xioami streamer Operating System Android   My Question or Issue Hello! I can't search for anything or even log in, b...
  • Elena
  • Moderator
  • 447 Views
  • 1 replies
  • 0 likes
  • 447 Views
  • 1 replies
  • 0 likes