No lock screen options

Device

Realme 7 5g

 

Operating System

Android 10 (Realme UI)

 

My Question or Issue

I am trying to get Spotify to appear on my lock screen. The system "music" app does appear on my lock screen and I've attached a screenshot of the settings. In comparison the notification settings of Spotify don't even mention lock screen.

Is this something I can fix?

 

Screenshot_2021-03-24-21-51-03-72.jpg
Screenshot_2021-03-24-22-03-35-66.jpg
Reply

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Marked as solution

Thanks for the suggestions.

 

After playing around a bit more I found the solution. Each of the sections in the first screenshot can be clicked into. When you click into the playback section you get more options (second screenshot)

 

View solution in original post

Screenshot_2021-03-26-09-27-21-13.jpg
Screenshot_2021-03-26-09-27-37-15.jpg
3 Replies

Hey @Elestano9,

 

Thanks for reaching out to the Community.

 

We see on your screenshot that Lock Screen is missing from the list of notifications for Spotify in comparison to the Music app. Would you mind checking for a separate Lock Screen section in your setting menu.

 

We've also found this thread where users report that this behavior may come up if your using face unlock. Can you confirm if this is the case?

 

Keep us posted. We'll keep an eye out for your reply.

Mihail Moderator
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Marked as solution

Thanks for the suggestions.

 

After playing around a bit more I found the solution. Each of the sections in the first screenshot can be clicked into. When you click into the playback section you get more options (second screenshot)

 

Screenshot_2021-03-26-09-27-21-13.jpg
Screenshot_2021-03-26-09-27-37-15.jpg

Hey @Elestano9,

 

Thanks for keeping us in the loop.

 

We're happy to hear you found a working solution. We also appreciate the screenshots you've posted - they will be quite helpful for other users that experience the same difficulties with the lock screen settings.

 

Let us know if there's anything else we can help out with.

 

Cheers! 

Mihail Moderator
Help others find this answer and click "Accept as Solution".
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