Downloads keep getting deleted

Solved!
Reply

Downloads keep getting deleted

Germain543
Casual Listener

 

Plan

Premium

Country

Germany

Device

Samsung Galaxy 8

Operating System

 Android Pie

 

My Question or Issue

My downloads are getting always deleted after not using the app for 3-4 hours since last week. I have no issues with my storage (35GB free)

1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

Re: Downloads keep getting deleted

Moderator
Moderator

Hey there @Germain543,

 

Thanks for posting about this here in the Community!

 

We'd first recommend trying a clean reinstallation of the app following the steps in this Spotify Answer

 

In general, there are a few possible reasons why your downloads might be removed:

  • You've downloaded music to more than 5 devices. You can double check this here. If you see a device listed more than once, we'd recommend following the steps from the Spotify Answer above to perform a clean reinstallation of the app on that device.
  • You haven't been online with Spotify at least once in the last 30 days. 
  • Your Spotify app needs updating
  • Your SD card (if your device has one) has become compromised (dislodged, corrupted, etc.)
  • The content's no longer available on Spotify.
  • Tracks in some playlists are updated regularly, meaning tracks might be removed. 

Let us know how you get on! We'll be right here if you need more help.

 

Have a lovely day :)

KaterinaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"Kindness is the language which the deaf can hear and the blind can see." - Mark Twain
1 Reply
Solution!

Re: Downloads keep getting deleted

Moderator
Moderator

Hey there @Germain543,

 

Thanks for posting about this here in the Community!

 

We'd first recommend trying a clean reinstallation of the app following the steps in this Spotify Answer

 

In general, there are a few possible reasons why your downloads might be removed:

  • You've downloaded music to more than 5 devices. You can double check this here. If you see a device listed more than once, we'd recommend following the steps from the Spotify Answer above to perform a clean reinstallation of the app on that device.
  • You haven't been online with Spotify at least once in the last 30 days. 
  • Your Spotify app needs updating
  • Your SD card (if your device has one) has become compromised (dislodged, corrupted, etc.)
  • The content's no longer available on Spotify.
  • Tracks in some playlists are updated regularly, meaning tracks might be removed. 

Let us know how you get on! We'll be right here if you need more help.

 

Have a lovely day :)

KaterinaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"Kindness is the language which the deaf can hear and the blind can see." - Mark Twain
SUGGESTED POSTS