Every track is greyed out and I see "Track is not available"

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Every track is greyed out and I see "Track is not available"

Casual Listener

Description

Unable to play any songs because they are all grayed out. I am online as well so this is very weird.

 

A more detailed description, using numbered steps

1. Cleared cache, uninstalled Spotify and rebooted then installed Spotify from market


What I expected to happen

Expected to listen to music

 

What actually happened

Every song is grayed out

 

My phone:

Galaxy S2 Skyrocket ICS 4.0.4

 

My provider and country:

AT&T

 

My username:

1226531402

1 ACCEPTED SOLUTION

Accepted Solutions
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Solution!

Re: Every track is greyed out and I see "Track is not available"

Newbie

This is what happened to me to. It was indeed a payment issue as of today my account changed from directly connecting with Spotify to connect my account through my operator, Chess. They offer a subscription which include 1 year of Spotify, but I had to wait until my subscription with Spotify ran out before the new subscription would start. That happened today, and a quick press of a button on the operators page fixed it all. 🙂

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4 Replies

Re: Every track is greyed out and I see "Track is not available"

Community Legend
Do you have a Premium subscription? This is required for mobile use if Spotify

Even if you think you have it check your last payment went through ok
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Listening on Windows, Android and Sonos. Tweeting it at @davelicence
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Solution!

Re: Every track is greyed out and I see "Track is not available"

Newbie

This is what happened to me to. It was indeed a payment issue as of today my account changed from directly connecting with Spotify to connect my account through my operator, Chess. They offer a subscription which include 1 year of Spotify, but I had to wait until my subscription with Spotify ran out before the new subscription would start. That happened today, and a quick press of a button on the operators page fixed it all. 🙂

View solution in original post

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Re: Every track is greyed out and I see "Track is not available"

Newbie

Please explain the solution to the "songs greyed out" issue. 

I have this issue as an unlimited user, but I don't have any other subscriptions in play that might interfere.

Please expound.

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Re: Every track is greyed out and I see "Track is not available"

Spotify
Spotify
Jantastic22 - As you have an Unlimited subscription, you won't be able to use Spotify on your Android. You'll need a Premium subscription for this. Just head here for more info... http://www.spotify.com/get-spotify/overview/
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