Help Wizard

Step 1



Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...


Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...


False payment failed screen after switch to duo

False payment failed screen after switch to duo

After switching over to duo from premium with my partner as the paying account holder. I always get the "Payment Failed" screen when opening the app on Android but I can back out of it and use the app just fine. Is there any way to reset that? Thanks
1 Reply

Hey there,


Thanks for posting in the Community and welcome. 


In this case, we'd recommend contacting our Customer Support team, so they can help you check your account more thoroughly. You can find out how to contact them here. From their side, they can help by offering some further insights. 


It's not possible for us mods to check the accounts of our users, that's why we think the best way to go here is to contact our Customer Support team.


We hope you found this helpful. Let us know if you need anything else. 

Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.

Suggested posts